★ 5

Jamal is literally the kindest, most supportive trainer, I feel truly lucky to be matched with him, I feel like my journey with him as my personal trainer is going to be life changing.
I tried to train with two other trainers at Redwood, but they didn’t have the heart and connection I have with him. He knows how to
push me where I wouldn’t push myself.
I look forward to training daily as it gives me something positive to look forward to.

Source: Google

★ 5

I’ve been working with Jamal for a while now, and the experience has been amazing!!! He’s very highly experienced and knowledgeable in fitness. He took the time to work with me and push me hard to reach my goals with nutrition / workouts/ form/plan. He always keeps me accountable and always makes me feel safe during every workout. I used to not be able to lift any weight at all and now I’m seeing results in strength, muscle tone, and bigger glutes. I would recommend him to anybody who wants to start their fitness journey. I used to struggle with a lot of knee pain and ever since working with him. I haven’t felt it. The staff is very friendly as well. Jamal is also very attentive and having his whole focus on me during our sessions. I absolutely love training here and will continue to do so. I want to thank Jamal for everything he has done to push me. I’m always looking forward on our workouts !

Source: Google

★ 1

I have been going here for several years and it has been going downhill for the last 5-6. The building is in poor shape, it's dirty and the equipment, once it breaks it stays broken.

What made me write this review was this. A group of old Asian women used to dance together when there wasn't any classes in one of the rooms and that went on for several months. For some unknown reason, they decided to stop letting them dance together. Their "reasons" are that "some people don't understand the Chinese music" and "the teacher speaks Chinese, not everybody speaks Chinese" oh, "it's against our policy" (which I can't find anywhere) They have Spanish music for other dance classes and I can't speak Spanish and most of the other people there can't either.

I am an old white guy, who is just an acquaintance of a couple of the Asian women and from what I could hear between the Asian women and the gym managers, it's clear to me that the management of this gym just doesn't like Asian people. Their reasons for not letting them dance were nonsense. I would like to add, I think claiming racism when there is no other argument is bad, there is obvious bias against these women. And from what the management said, it's because they are Asian.

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★ 4

I’ve been training with Jamal at Redwood Personal Training (Oakway Fiit) and the experience has been incredible! After having four back surgeries, I came to Redwood to rebuild strength in my back and overall body. Jamal has been nothing but professional, honest, and communicative. His knowledge of fitness and nutrition is outstanding.

In just 30 days (training twice a week), I’ve lost 3% body fat, feel noticeably stronger, and best of all — have zero back pain. Jamal keeps me accountable not only for showing up but also for tracking my meals, offering thoughtful feedback and encouragement along the way.

His dedication to my goals and attention to my limitations have made a huge difference. Thanks to his expertise, I’m well on my way to a healthier and stronger version of myself. If you’re serious about your fitness goals, I highly recommend giving him a call!

Source: Google

★ 5

I’ve been a part of the Oakway FIIT community for over 8 years now (back when it was Elements). The ownership has clearly invested a lot of money into renovating and updating the space. Many of the issues people still complain about actually existed long before it became Oakway FIIT, and I feel like they’re genuinely working to tackle those problems and make the gym better.

Yes, the sauna was hit-or-miss for quite a while, but they’ve since replaced the tile in the wet sauna and installed a new steam pump, which has greatly reduced downtime. The dry sauna also got new boards to replace the warped ones, and they’ve upgraded the heater — it now consistently runs at 170° or higher.

I personally appreciate the effort being put into these improvements. I understand that, in order to bring new life to the gym, some services may be temporarily out of order. If short-term inconveniences mean long-term reliability and equipment that rarely breaks down, I’m happy to be patient as they work toward that consistency.

Thank you for continuing to invest in making this place better for the members — it doesn’t go unnoticed.

Source: Google

★ 4

I chose this gym for the pool. I’m a swimmer and the other pools in town don’t have the equipment I need for weight training all in the same place! I love the staff and enjoy the red light therapy as well as the massage and tanning! I use it all. I do agree it could be cleaner. But it’s not a new building either there are issues. Things go out sometimes for a long time and there is a lot of construction and remodeling, overall it meets all my needs and I really enjoy going every morning! Been going for 4 months went to river road park before and dealt with problems all the time! Great gym! I love it!

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★ 1

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★ 1

Oakway Fit has great staff; Ben, Jack and Elizabeth care, and do a great job. However the club ownership appears to have absolutely no urgency or interest about repairs. Hot tub as been out 6 weeks and sauna has been broken for over a week. I like the pool and most members however WOW-unbelievable about lack of response to broken infrastructure. Donald Nahnsen

Source: Google

★ 2

Do you like Russian Roulette? Then you’ll *love* this gym... except instead of a revolver, it’s whether the pool, hot tub, sauna, showers, or a random chunk of workout equipment will be out of service today. Sometimes two. Sometimes all.

The only thing consistent in my 18-month membership (visiting between 2-4x a week before work) is that something is broken. Want to shower after your workout? Surprise! Bathrooms are closed for “cleaning time" at 7:30am, during the morning rush. Because why would anyone want to shower *then*? Or, if you're lucky, they'll clean while you're dressing in the dressing room, complete with vacuuming within 3 inches of your toes while you're toweling off naked!

The broken amenities are like Pokémon here: you never know which ones you’ll find on any given day, but you *will* catch at least one! If you’re looking for consistency, this gym delivers!! ...in consistently being under repair.

If you enjoy mystery, suspense, and smelling like your workout all day (on days youre lucky enough to get one) look no further!

Source: Google

★ 5

I've not had any problems here really. I only started coming after the change in ownership and as things were settling into the new way of being done there were definitely a lot of hiccups and the construction is kind of a pain but if it wasn't for how it was run down before there wouldn't be such a need for construction. The staff has gotten way better and I do remember having an issue with refills for things like the soap in the showers being a problem but I haven't had that happen in quite some time. Over all my experience here has actually been great. The good stuff definitely has outweighed the bad stuff.

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★ 5

A great place with a nice and friendly atmosphere. You find people of all ages.

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★ 1

moldy sauna, creepy old man staff member posts up next to the workout equipment and ogles the women on the stair master, all around boom gentlemen club

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★ 5

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★ 1

This place requires in person cancellation which the President tried to make illegal. It is just an extra step to make it harder to get out of their web of payments. They are colluding with Redwood Fitness who pressure you to sign contracts then make it difficult to cancel. Could not recommend less. The pool and sauna are regularly closed for maintenance as well.

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★ 5

Awesome place and great staff. I love it here.

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★ 1

Urine soaked mats. Cleaned only once a week. After the 3rd day, the entire bathroom area smells like urine.On day 6.Just before they clean them.It's starting to smell like ammonia and the urine is crystallized on the mats. When I suggested to them that they should clean their mats with it very least.Vinegar nightly, the staff said.Yeah, sure, sure.This is a video one week after that conversation. Does anybody understand what hygiene is anymore and that that This is a health violation.

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★ 4

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★ 1

There used to be a pretty good vibe in this place, but it’s gone downhill to the point where we finally gave up and left for another gym. Equipment isn’t bad, but the selection of machines is limited. The facility itself has been going downhill for a long time. Holes in floors, dripping ceilings, and carpet holes are just a few of the issues we encountered. Some days the heat / AC worked, others not so much. The straw that broke the proverbial camel’s back was their inability to stop a member from showing up with body odor that could be smelled from rooms away. We gave them over a week to solve the problem and finally just gave up. Most of the people who made up the old Oakway Fitness vibe are gone, and it’s now just another aging, mismanaged fitness center. We loved it when it was great, but it’s far from great now.

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★ 5

Their staff is amazing! Doing a remodel but not interfering with anything. It's going to be even better when it's done!

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★ 2

After a year long membership at this gym I have left for other gyms that are much cleaner. I might be willing to come back to this gym if they would fix the standing water issue is the women's locker room. I do miss all the friends that I made here.

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★ 1

I was being chased by some men in a car when an employee came out to tell me to leave “his” parking lot or he’d call the police.
When I asked him to help me and call the police he refused.
Typical Meathead Behavior

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★ 1

Unprofessional and just like elements fitness in their predatory membership practices

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★ 1

Do not sign up for redwood personal training unless you want to be locked in for life! I was happy with my personal training and paid for over a year and a half. When my trainer quit, I reviewed my contract to see how to cancel and after multiple emails, attempted phone calls, and mailing a letter to the company to cancel I was still charged a monthly fee after my membership was canceled. I had to dispute the charge through my credit card company and months later just received a notice that I still owed $45. This company is absolutely predatory and I would not recommend signing up to anyone.

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★ 3

I go for the sauna
Nice sauna

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★ 4

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★ 1

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★ 5

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★ 5

I appreciated Shayne's low pressure communication, he really wanted me to be sure I was getting exactly what I needed in a personal trainer. Their crew is friendly and I like my trainer Ryan a lot so far.

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★ 5

Shayne M. is an excellent personal trainer! Really friendly and encouraging. He tailors my workouts to fit me very well and works with me on form and showing me how not to be in pain when doing certain leg machines (that always hurt my knees)

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★ 5

Oakway Fit are amazing, the personal trainers are super cool and very energizing, they will keep you on track and they will help you set up goals, my trainer despite the amount of times I did show up, was very easy and fun to work with, it may be a bit high in the price range but as far as personal trainers go these guys are the best, and very flexible with anything you may be doubting.

My personal trainer at the time I attended was Shayne and I would suggest him to anyone that is interested.

Source: Google

★ 5

When I signed up for the gym, I had no intentions to sign up with a personal trainer until I met Shayne Mamer. He is the BEST trainer I’ve ever worked with! Shayne is extremely knowledgeable, very reliable and punctual, and very encouraging!
He ensures that my technique is always correct to avoid any injuries and I greatly appreciate the effort he puts into making every session count.
I’m actually look forward to my workouts!
Thank you Shayne for you do!!!!

Source: Google

★ 3

I have been paying for Redwood Training for a year and a half now, and since they have hired their new manager, Shayne, to run the personal training program at Oakway Fiit, I feel very welcomed, and my fitness goals are being met. In fact, I feel my fitness progress has exceeded my expectations. Shayne has matched me with the perfect trainer who is skilled with helping me get stronger without re-injuring existing problems in my knee. My trainer is also very kind. Shayne also checks in with me in person to make sure I am doing well. I appreciate his personal attention so I feel good about continuing my membership. Redwood Training has improved their customer service with leaps and bounds since Shayne has started managing this program. I give Redwood Training 4 stars.

However, I rated this review with 3 stars because the inside of the Oakway Fiit building and locker rooms could use a much needed face lift. The toilets often are running water constantly and not flushing and not being repaired. Paper towel dispensers are often empty and trash bins are full. Counters and sinks appear dirty when I need to use them. The staff behind the reception desk have always been nice though and they always greet me when I come in.

Source: Google

★ 5

Since starting training with Shane, I've seen a significant improvement in my overall fitness and strength. Very flexible with my busy schedule. His positive encouragement helped me push past my comfort zone. I'm pleased with the results and highly recommend them to anyone looking for a dedicated and knowledgeable trainer.

Source: Google

★ 5

I love this gym and personal trainer Shane. He is an excellent trainer and very professional, the real deal.

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★ 5

Greet guys to work out with very good to work with

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★ 1

I tell everyone to avoid this place because it was a nightmare to cancel my membership! Almost 2 years and 3 trips to the gym and finally was canceled After an additional payment of course and there were multiple people their trying to cancel as well. The ABC financial name for charges tricked me not realizing it was the gym charging me

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★ 5

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★ 1

Never heard so many horror stories about a gym…the owners should be ashamed and get their act together!!

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★ 5

Better now that it isn't Oakway fitness and everything is coed all the time. Hated separate pool days....just dumb. Only thing that would make it better for me is if it was 24hr because I work nights and loved going at 2 or 3 am when I get off work.
*They're upgrading all the locker rooms, new wood in the sauna, ceiling in the pool and more. Always good people. All problems are promptly addressed.

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★ 2

I decided that I didn't want to join their monthly membership. Their facilities are disgusting, the locker rooms are cramped and their pools have too much chlorine? 🤮 I would not recommend them.

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★ 1

My husband and daughter have been going to this gym for a few years now. Today we were told that they do not allow children under 12 to swim freely in the pool unless they have a class. Apparently this is a “new” rule that was made at the beginning of the year that no one told us about- no email sent out and no one EVER said anything to us when we came in. They clearly saw my daughter every time and said nothing. The lady I spoke to tried to tell me that there were signs posted but who knows where because we never saw anything and you would think they would have stopped us at some point the last 9 months. I’m not upset about their rule (although it’s unfortunate it’s not family friendly) but rather the lack of communication and accountability. We will definitely be cancelling our membership and finding a more family-friendly inclusive gym.

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★ 1

They make sign contracts even if you try to cancel they will charge you and take you too collections if you decide to cancel they will harass u with phone calls and emails. All for an over priced lackluster experience.

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★ 1

Hidden annual fee for a monthly membership. Extremely rude staff.

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★ 1

They continue to not be able to fix my account and the only way to contact corporate is through email and now suddenly my emails are failing to deliver so what this company is ridiculous and destroying my mental health all I want is to close out my account but they keep running me in circles!

Source: Google

★ 1

As of 05/29/24 - DO NOT GO TO THIS GYM!!!!! Anna LaRosa who is apparently from "corporate accounts" does NOTHING to assist or correct the issue!! They charged me TWICE for the $99 enrollment fee (her mistake and mess up by the way), and she REFUSES to refund any amount that SHE screwed up on! I've made two BBB complaints, and all that does is just land on deaf ears. The owners of this gym should be ashamed! I've made a complaint with the Attorney General, and will follow suit to other avenues for a refund. This is NOT how you treat people. I've even offered to remove my negative post if they would just fix the issue, and they don't.

Edit 05/25/24: THEY ARE STILL CHARGING MY CARD WITH NO ACCESS TO THE GYM. I REACHED OUT TO THE BANK AND THE PROBLEM WE HAVE IS THAT I'M OUT OF STATE TO STOP IT.

AVOID THIS GYM AT ALL COSTS!!!!

Edit again: Came in 4/1 because I was told to speak with Wayne, and he's there M-F 9a-5p. Stopped in at just after 1p, he's not there. This is ridiculous. And this gym physically has a lot to offer. But the lies and refusal to fix the billing errors and my account while still charging me for a service I'm not allowed to access is fraudulent.

Second update as of 3/30: Submitted a claim to BBB for a refund with proof of the errored membership, as well as disputing with my bank. Went in yesterday, was told again to come back a different day. Also, they still did not even cancel or rectify the situation of the gym still pulling money from my account

Edit to update: They STILL have not remedied the situation nor has anyone tried to reach out. When I have been in, there is never a manager available and no one to help.

.

DO NOT DO BUSINESS HERE.

I came here because my family comes here. I was told about signing up under my parents for a discount.

I came in a few weeks after the tour to sign up. I came to scan in a few days later and was told my membership had expired. I just signed up, how did it expire? It was a joint enrollment, month to month. My spouse's card worked, but not mine. Then I was charged $170 without warning or explanation!

I asked the girl at the desk when I came in a day or so later, and magically when I asked her, the system went down. She wrote my name and number on a sticky note and said the manager would call me on Monday or Tuesday. It is now more than a week later with no follow up call.

I wouldn't have been so annoyed, but during this conversation where magically the system went down, I asked her why I didn't get the discount as SHE had previously told me about. She evens stated she would put a lead in the system so that it would be honored (at the time of the tour is when she stated this). When I inquired at the time her computer system conveniently went down, she changed her story to, "As I told you whenever it was you came in, it would change at the end of the year." No...you did NOT tell me that, because I would have noted that, and made prior arrangements to come in sooner (as we just moved here and were trying to get settled).

Right now, all I can say is that nothing has been honored that we were told. And now with this excessive charge, and no follow up from management, it's worth noting: DO NOT GO TO THIS GYM. Find somewhere else that won't lie to you.

And the bad part about this whole situation...I actually really love this gym.

But if you are over charging people, making false promises, not actually fixing the issue, what else are you misrepresenting to your patrons???

Source: Google

★ 1

They allow the redwood fitness trainers to harass gym goers.

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★ 3

It's probably the dirtiest gym I've ever been to, but I still go, so I guess it's okay.

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★ 1

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★ 1

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★ 5

Newly revamped new ownership, this place is renewed and getting better. Great pool, huge hot tub, hydromassage, tanning. Great free weights and nice sized changing room...good showers.

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★ 5

Great Frontline staff & wonderful instructors!

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★ 5

Best experience of my life!

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★ 1

I contacted this company to try and get pricing and I was told that I had to come in first. I just wanted to get a ball park range of cost before I made any commitments to come in and tour the facility. I’ve never had to receive a tour prior to seeing pricing numbers for similar facilities in town so I was put off by this.

Source: Google

★ 5

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★ 5

Since manager Wayne stepped in, the club has seen great improvements. The trainers are super helpful and I recommend Oakway fitness to anyone looking for a gym in Eugene

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★ 5

Staff are amazing.
Opportunities to achieve well planned and offered.
Love water options to 5am-10:30pm except at class times, so plan ahead.
Great great great place.
Massage.
Personal Trainers top notch.

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★ 5

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★ 4

Lots of good equipment, fairly new, for aerobics and strength training. 25-yard pool, good sized hot tub, sauna, and steam room.

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★ 5

Great place to work out. Lots of really good classes and terrific instructors. Very friendly gym.

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★ 5

The floors need more cleaning every day and the bathroom needs heavy cleaning every day. Anthony Brimberry

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★ 5

My favorite gym by far.
They have everything I need for my fitness plan and it isn't too crowded.

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★ 5

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★ 5

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★ 5

Amazing health fitness center for families and all age facilities.
Complete modern exercise equipment, swimming pool with sauna, steam, and coed jacuzzi.
Friendly knowledgeable staff with affordable membership prices.
Schedule a complimentary 3 day pass and see for yourself.

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★ 1

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★ 5

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★ 5

Nice place to work out

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★ 5

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★ 4

It's a good gym. I've been going there for a few years. They've been working on fixing the place up and it's looking good. Lots of people in the community go here and it has a nice vibe to it. Sometimes it's not the most clean, especially the bathrooms, but they do their best to keep it up, which I appreciate.

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★ 5

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★ 5

I have been a member here for over ten years. There isn't another gym in town that offers a wide variety of classes, swim, sauna and hot tub at this price. The only comparable gym is the DAC, for 3-4 times the cost. Great, quality gym, at an affordable cost!

Source: Google

★ 1

This gym is scamming people ! On multiple occasions I was charged more than what I signed up for, they would credit my account and apologize and it would happen again, then they permanently closed down my location and charged me for the following month the same day they closed. 6 months later I’m getting a bill from a debt collectors attorney’s office saying I owe $359.00 to a gym that was permanently closed. I told oakway I didn’t sign up with them and couldn’t make it to that location. I was told my membership would be canceled. They did not cancel my membership and now I’m being billed for a gym that’s boarded up and no longer available. Avoid this gym if you don’t want to be scammed!!

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★ 5

Great equipment, staff is nice. No complaints

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★ 1

As others have stated this place is a NIGHTMARE to cancel with. I moved out of the area and have been trying for months to cancel. I originally had a membership with Elements and have at no point agreed to a contract with Oakway Fit. They will not answer the phone, emails, or attempts to contact via social media platforms. I am now forced to drive back to Eugene to attempt some resolution in person which is ridiculous. Beware. Do not use this gym.

Source: Google

★ 4

It's a good gym, professional and welcoming staff, good equipment, and good amenities. The only downfall is that it's on the smaller side, and the janitorial team needs to step it up in the locker rooms. But all-around a good gym.

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★ 5

Great place to work out and swim!

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★ 1

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★ 1

This is a terrible gym. I thought it was pretty affordable at first since there is a pool, hot tub, sauna, and steam room as well as a gym but unfortunately all the facilities are always dirty and disgusting. The gym overall is always very crowded too. The pool lanes are often taken, the steam room is very gross and smelly and the sauna is usually very crowded. Most areas smell terrible, especially in the locker rooms, bathrooms, and showers. The photos I've seen on here don't do justice to how truly disgusting it all is.

Be forewarned that the contract is no joke, and they will not accept cash payments or checks if you're not able to use a card. I was also told that if you stop going without cancelling officially and your payment stops going through, they will continue to rack up invoices and send it all to collections within 6 months time. Definitely not worth it in anyway shape or form. Greedy, corporate, gross. Steer clear!!

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★ 2

Not very clean at all. The shower room was disgusting!!!!

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★ 1

After signing up I got repeatedly texted by Redwood Personal Trainers, one of the most scummy predatory companies I've ever had the displeasure of working with.

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★ 5

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★ 2

It's nice that the hot tub works, but when it was three gyms there was boxing equipment. That was one of the reasons I joined. Now they've taken them out.

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★ 5

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★ 3

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★ 5

I am 72 years old and really didn't know what I was doing except that I had let myself go and needed help. I joined Oakway FIIT in Eugene Oregon and got 1 free weight lifting lesson with a trainer. That made such a difference, totally unexpected. I was blessed to be able to sign up for a long period. Ryan who is my trainer is incredibly good. I hope you can find your way there its really worth it!

Source: Google

★ 5

My wife and I just joined Oakway Fiit Health Club. Our first experience was great. We plan on going there as frequently as we can.
Carol and Bob

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★ 5

I love the variety of classes and all the amazing and knowledgeable teachers!

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★ 5

Love this gym. Open great ours! Super happy with the staff and equipment!

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★ 1

Predatory and dishonest business practices. After abruptly closing their other two locations without notice, they are now sending us bills from another state.

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★ 1

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★ 5

My place of zen

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★ 5

I like the swimming pool, sauna, and hot tub. If you come at the right time, it is not crowded at all.
The ownership of this place has changed several times in the past several years. But the features I liked are still here.

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★ 5

Great staff and facilities

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★ 1

They are certainly not an ethical company. They altered our contract with no warning. They continue to charge despite our end having proof that they cancelled out account. They even went so far as to change the name of the company to get past out merchant hold. (You are not a different company if that is where our membership was changed to. You are not at all ethical and you can keep lying, we have all the receipts.)

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★ 1

This place is disgusting. The men's locker room is barely ever cleaned. Soap runs out in the showers, there are bandaids on the floor for weeks at a time. Hair everywhere. The owner of this gym should be ashamed of how its run. I've never seen anyone... ever... clean the locker room.

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★ 1

This place just sucks. Extra charges and hidden fees and are jerks about cancellation. I’m trying to help anyone who wants a legit respectable gym. Don’t go here .

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★ 1

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★ 1

Downright the nastiest looking and smelling gym I been in. Like how does it smell like the locker room a floor and a half up. Not to mention you have to pay money to leave and not smell the sweaty armpits when you decide to cancel the membership. Thanks for the enrollment fee, the charge per month, and the charge to leave. This buisness has no idea how to keep its customer but are experts at retaining odors.

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★ 1

I had a membership here through work and ended up not utilizing it. I’ve heard nothing but awful experiences from friends— which initially concerned me. The equipment is dirty and did not seem well kept. It was enough to not support it. Ended up going elsewhere.

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★ 1

Bought out elements of health. Reactivated my account after 6 months of having it frozen(informed it would be cancelled after 6) charged me 2 months and annual fee total of $160. When asking for a refund, the “OWNER” says the gym is owned by “NOBODY” and she doesn’t have the jurisdiction to provide one. Has the old email to my account. (I have emails from the day I froze it on my new one) looked through the contract together, she didn’t know what the contract says, and nowhere does it say it will deactivate or activate account after 6 months. A whole lot of misinformation and upcharging from a small, mid quality gym, with dirty facilities

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★ 1

The owners are horrible people. They took over what used to be Elements in West Eugene and Springfield. Ran it into the ground then bailed giving their staff very little warning and didn't tell their customers until the last minute but continued to charge them and send them to ABC collections. They then rename the Oakway sight to Oakway FIIT. They do not care about their staff or clients only lining their pockets. Do not support this gym!!!

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★ 5

Friendly and helpful front desk staff. When they couldn’t figure out a snag with my membership they gave me a manager’s email. He was able to figure it out. Thanks!

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★ 5

Clean, easy to sign up, friendly staff. Pool and spa are nice. Not super expensive.

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★ 1

Beware!!!! There’s a lot of negative reviews for a reason!
First off, There are so many better gyms in Eugene than this place!!!!

But Truck stops have cleaner bathrooms than this gym! The pool and spa is nasty, I would rather swim in the kiddie pool at splash. On top of it, Bad management and customer service. I would bet money on them not an answering the phone or calling you back any time of the day.

MORE IMPORTANTLY….This place has changed its name and management over the years and thats always the 1st red flag.

THERE’S GOOD NEWS THO!
Your local rec centers are better than this place if you’re looking for a pool and gym. Pursue or even Planet fitness are better options if you’re just looking for a gym without a dirty spa. Take the 7 day trial and you’ll see for yourself.

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★ 1

BEWARE... THEY'LL KEEP CHARGING YOU THE MONTHLY FEE EVEN IF THEY CLOSE YOUR CHOSEN LOCATION. I was a member at the West Eugene location. With no notice, they shut down yet kept charging me. No advanced notification. No notification that I had to now go to the location on the other side of town...
When I realized what was going on, they advised that "my membership was moved to another location"... a location that was inconvenient for me and by the time I could get the membership cancelled, they continued to charge me. JUST BE AWARE.

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★ 4

Friendly staff... relaxed atmosphere and a variety of machines and activities for every fitness level make this not your typical gym. Centrally located and close to hiways... Individual and group work outs available... Stop by and check them out!

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★ 1

Corporate suddenly shut down two of the facilities with only three days notice and without even letting the staff know in advance enough to find alternative employment. This place is not well managed and corporate is not respectful of patrons or employees. I do NOT recommend giving Oakway Fit your business.

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★ 1

Closed our gym with no notification AND just charged me for my membership. The only open gym in both eugene and Springfield has turned off their phone. Im not traveling across 2 cities to work out. Thieves and liars run this company.
UPDATE: They won't notify their customers when they close a gym, but they can e-mail, text, and call when you lock your credit card and they don't get paid.

UPDATE: I block my card and have tried to contact this company AND this particular gym. You can't get ahold of a human AND the phone number above is wrong. They are scam artists who mess with your membership and then hound you for money...DO NOT JOIN!

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★ 1

It's not a good gym and it gets worse pretty much all the time, half of the features you paid for aren't functioning, and a lot of stuff is either broken, or has been removed the gym and not replaced.

they really try to gut you for any extra money that they can by spamming your number with personal trainers wanting to ride on your credit card.

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★ 1

They need a 0 star option for places like this. They allow Redwood to scam their members, gross facility, rude staff. Go anywhere else.

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★ 3

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★ 1

Gym doesn’t have any special features besides swimming pool and hot tub. You can literally pay the same amount (or less depending on how often you go) for a gym membership with Eugene Rec (Echo hollow pool, Sheldon, Amazon, etc) which one pass is good for all those locations and some have gym and pool. The layout of the elements gym isn’t the best and they aren’t really good about informing members about activity or gym changes.

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★ 2

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★ 1

Same experience with them charging after the membership was canceled. FYI.. call your bank put a credit hold on that merchant and then dispute the charge. I would not even give them one star.

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★ 3

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★ 1

Extremely disturbed that after the Spfld closure they automatically transferred my membership void of my consent, void of providing the continuation of childcare as an option despite having space for it (which paralyzed my ability to train as a single parent) and failed to refund me. Disappointed further with the inability to contact the avoidant owner; and with the condition of the place- lack of sanitation, equipment disarray, damage throughout the infrastructure, flooded locker rooms and poor lightening. 😏
Priority absolutely reads economic and not in consideration of members.

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★ 1

Equipment is old.
There’s an annual fee and sign up fee for what?
Also when you cancel your membership make sure you plan it ahead. Otherwise they’ll charge another month fee because you need notify them 1 month in advance.
Question is what justifies that one month advance notification? Are they losing something if you don’t go another month?
Feels more like another way to squire money out of members

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★ 5

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★ 1

To many people

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★ 1

Leaving 1 star because zero is not an option. After being members of Elements health club for 5 years when they closed the W11th gym with no warning we where told.we could go to the Oakway location as it would remain open, this is extremely inconvenient for us so we decided to cancel our membership in June, which had to be done in person again extremely inconvenient. Fast forward to August we were still being charged, so we went back into the Oakway location and was told by the manager there was nothing he could do we would have to contact corporate and gave us an email address, when we asked for a phone number the manager said they don't give that out only the email address. This is theft.

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★ 5

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★ 1

Terrible gym completely filthy, broken machines, locker rooms disgusting…will never go back!!

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★ 4

My favorite gym and still is after over a decade. Nice set up and friendly staff. It's affordable too! I recommend the premium membership it is worth it! Would be 5 stars if they had private showers but there very much like highschool showers 😂

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★ 1

They will gladly take your money. Good luck trying to cancel your membership. I was told that is all i had to do was call and cancel, now they hang up on me when I ask to cancel or for anyone that I can talk to about it. I am now forced to contact the BBB and reverse all charges from this horrible company. As for the gym, it is in constant construction. The layout and "new" showers are horrible. The pool is never clean and the equipment and pads on the equipment is in poor condition. The weight machine choices are very poor as well as the free weight selection. I am giving them a 1 star because I can't give them zero stars.

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★ 1

This is a review of Redwood Personal Training that operates at Elements Fitness Centers. I was a member at the West Eugene Elements. I paid in full for personal training for a year. Used 10 sessions before Elements closed. They will not issue a refund. DO NOT PAY IN FULL FOR TRAINING. I would go to Oakway, but it's 50 minutes round trip. Also, they don't pay their trainers well. I heard they get $10 per 1/2 hr. session, when Redwood charges $45.

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★ 1

I would also give 0 stars if I could. This review is nothing against the employees or workers of this gym but rather the owners.The owners are money driven, business hungry, sneaky and untruthful. I would not trust them with any information. THEY WILL DO WHATEVER THEY CAN TO TAKE YOUR MONEY>
Oakway FiiT (previously Elements) use to be a part of 3 gyms Elements Health Club owned. Two of their gyms closed in June, giving their members AND their employees a five day notice that the facilities would be permanently shut down.
Many people like myself decided to quit our membership because the location is not ideal AND this is the smallest of all the gyms. There is barely any machines and it’s always crowded, not cleanly. How they expected to transfer 100+ members from two gyms combined into one small location is beyond me.
I was told I had to email their membership services to cancel and I did as soon as I heard the building was closing (June 22). My billing cycle rolls around on the 29th, I get billed even though I emailed to cancel. It has taken 3 weeks and multiple emails from myself to finally get a response as of this morning. They responded saying I needed to give a 30 day notice. I’m sorry but if you tell your members and employees 8 days prior that you will be closing, how do you expect to give a 30 day notice? Additionally, they had been remodeling the bathrooms and system for the past few months at Oakway and emphasized how one of the perks of this facility was it’s remodel. If you weren’t planning on shutting down the other gyms ahead of time why put the money into Oakway? What bugs me about this is that there was no transparency and they waited until the ended of the month to tell everyone so they could get one more month of membership fees from its members.
I also had an incident with Elements Health Club two years ago. I went in to end my membership because I sustained an injury, I signed the paperwork and everything. I was told I had one more month cause I had to give a 30 day notice which in this case was totally understandable cause it was their policy. Six months later I get a call saying I got sent to collections because they never ended my membership in their system and I had been charged for all the months that were never paid. When I talked to them on the phone and provided all the agreements I signed to end they still made me pay $200.
Long story short, don’t trust their billing. Don’t trust their membership. I will never sign up for this gym or company again. I hope the owners get what they put out in this world.

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★ 1

If I could give 0 stars I would. Filthy facility, unprofessional staff who are disrespectful and rude, and broken equipment throughout the club. No hooks in shower to hang towels and no soap. Facility has changed their names multiple times to avoid a bad rep… stay far away!! Better off going to a $10 gym like planet fitness.

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★ 1

Never have gotten a towel from this place. They just are always out

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★ 1

The way they have remodeled the men's locker makes it very unfriendly for trans men. It used to have a little bit of privacy to change into and out of swim trunks but not anymore. The only family bathrooms are upstairs and the entrance to the pool is downstairs through the locker room. There are no lockers upstairs to put your belongings in either.

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★ 1

Trying to cancel my membership since I am with W 11th and they have shuttered their doors. Highly unethical company Elements. Tragically taking advantage of members

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★ 1

Was an avid member at the Springfield location going multiple times a week until last month when it closed out of the blue after my 1st and only visit to the oakway location I plan on canceling and requesting a refund from the operating hours listed incorrectly online to a down right filthy location you would be better off going to planet fitness where you can atleast workout in a clean environment

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★ 4

Good workout in the , good instructor

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★ 4

Good place to swim and hot tub

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★ 5

I absolutely love this gym!! Redwood Fitness has added to my workout experience. I work with Chase Davis. He does a great job!

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★ 5

This gym has many rooms and a great layout, I'd recommend it to hobbyists, and serious lifters. Oh and the staff were pretty accommodating. All n all a quality place I'd say.

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★ 5

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★ 5

It's clean it's nice when I get a good workout and equipment is pretty good

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★ 5

Great amenities, friendly staff and recently renovated locker rooms and showers. It's been my gym since '08.

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★ 4

Nice place

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★ 4

I like the friendly atmosphere from the staff & other members. I don't feel intimated or uncomfortable in the weight room, there are no muscle heads, just regular people like me training to meet personal goals. Looking forward to the completion of the remodel. Please carry & display a line of men's & women's workout clothing with the "Elements" logo, long-sleeved tshirts, sleeveless, tank tops, shorts, pants etc.all sizes for members to purchase. Good advertising for the fitness center. Also, bring boxing back to your Oakway location.

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★ 1

Joined this gym recently due to the proximity, and the very nice location, however my experience has been less then impressive. This is one of the dirtiest gyms I have ever been a member at, and it is not even close. The bathrooms are taken care of like they are bathrooms you would find at a highway stop on I-5, and the ceiling in the weight room looks like it is going to come down any second. Trash cans are overflowing with paper towels, and it looks as though the bathrooms upstairs/downstairs get cleaned at a MAXIMUM once a week. The gym has wayyy too many members to not be have a staff member dedicated to cleaning these facilities on a consistent basis.

If OSHA came out for whatever reason and did an inspection, it would get shut down in seconds! Discusting!

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★ 1

The staff at this gym are friendly, and the price is fair, however the facilities are absolutely disgusting and require attention. The roof has been leaking in the weight room in multiple locations for over a year, and all that management has done is place trash cans under the leaks to catch the drip.

The locker room is moldy, and has been under "construction" for nearly a month and a half. The weight room is always out of order, and you can tell this place never gets cleaned.

This management NEEDS to invest into their facilities. Members are cancelling their memberships because of how disgusting the gym has become, and the new ownership has done NOTHING to address the issues.

Why not invest into a professional cleaning service once in a while, and take care of members, instead of focusing all of the attention on selling personal/group training bundles and trying to make money off of members?

Hope these issues get addressed soon. This place is falling down hill FAST.

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★ 2

filthy gym, men’s shower closed for over four weeks now. I switched from west Eugene location to Oakway location hoping for a cleaner environment. To my dismay no luck

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★ 1

The men’s locker room is filthy and the toilets and urinals don’t work properly making the men’s locker room smell of urine. The showers have been out of service for close to 2 months now and they are often out of toilet paper and paper towels. I would not recommend starting a membership here until they start taking care of these issues.

Source: Google

★ 1

I have enjoyed going to this gym consistently since at least 2011 until Covid hit. I also invested in the most recent building remodel and was given a Lifetime Membership. Now I hear the gym has sold and the new owners will not be honoring the promised Lifetime Memberships. To say I'm disappointed is a huge understatement. I'm left with no choice but to find another workout alternative.

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★ 5

I really enjoy the group exercise classes at this location.

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★ 3

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★ 1

It had a terrible experience with Redwood personal trainers. They would not find me a personal trainer that would fit my time schedule and after a month, I wanted my money back and they refused and continue to charge me for three months. They just want the money and don't care about the client.

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★ 1

Every other piece of equipment is broken. Building maintenance is horrible. Staff incredibly uninformed about everything but membership plans. Update: no toilet paper today.

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★ 5

I'll keep you posted

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★ 5

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★ 1

I’ve found this place to be not week kept up. The pool is cloudy, which means they aren’t keeping up with the chemistry right. They don’t clean locker rooms well. Handles falling off the showers and no soap. I’ve had multiple occasions when they run out of towels to clean off the equipment after use, so who knows how clean things are really. Worst, for me, was then general apathy to the situation by singer of the staff.

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★ 5

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★ 1

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★ 5

The manager, Andrea, went above and beyond for us! We had a billing problem at a different Elements location (NOT at Oakway) and when we weren’t able to resolve it with that location directly, Andrea, from this location took ownership to get it resolved for us. I really appreciate this and shows the kind of management in place at Oakway. Thank you, Andrea!

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★ 3

Too many people judging too crowded to work out

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★ 5

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★ 1

Everything is broken, no repairs are being made, no soap in the showers,hot tub is broken,sauna is not clean, I wish it was better but going down hill fast

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★ 1

I would not sign up here. They can't keep their jacuzzi and steam room working on a weekly basis. Some emoyees don't bother to show up to open the place and they don't care. Elements will not answer questions or complaints. Go to Planet fitness or willamalane or Sheldon pool. Events yse to be a 5 star place when it was operated as iakwat spa.

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★ 5

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★ 5

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★ 5

My girlfriend and I met with Christian for our personal training consultation yesterday. He was amazingly friendly and enthusiastic! He provided us with lots of information in an easy to follow format.He also did a variety exercise session with us himself to help evaluate our starting abilities and set goals for us. We are set up for the next year with an additional 4 months to use our training sessions as we payed in full.We are excited to meet our female trainer and experience our first session Friday afternoon! Thank you again Christian!

Source: Google

★ 4

Though the interior is a bit dated, Oakway Elements has a full suite of free weights, machine weights and aerobic equipment - not counting the stationary bicycles, which need to be repaired! Plenty of classes. Not too crowded. Friendly staff. Clean locker room. Looking forward to trying out the pool.

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★ 3

Hard to get someone on the phone. Simple questions , like is hot tub working or not. Do you offer day passes etc,

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★ 4

A good gym with everything you'd want in a membership. Classes, trainers, weight room, stretch area, cardio area, pool, sauna room, & steam room.

All the amenities are great. However, if something breaks, it will likely not ever be fixed. Like the stair-master, which has been broken since I joined last year. Very sad.

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★ 3

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★ 5

I have had a membership here for several years. The facilities are good and I enjoy visiting here three to four times a week. I believe it contributes to my good health!

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★ 2

It's a pity that a lot of your things are broken. Today, absolutely sweaty, the man went down to wash himself in the pool, after such an incident I can no longer swim well in your pool, the shower in the pool has been broken for a very long time. I am very upset that the second steam room does not work due to the fact that the door is broken. very very sad.

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★ 5

Basically my favorite gym in town for the price they offer. They kinda have everything. And that sauna though 👌🏼

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★ 1

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★ 4

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★ 5

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★ 1

I don't usually write reviews, but I would completely steer clear of this 'work out' facility. They workout equipment is completely dirty and gross. Pay the extra amount each month to go somewhere else, trust me it's worth it.

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★ 5

Christian at Redwood Personal Training was so helpful in putting a program together for me which involved nutrition, diet and exercise.
He took time to explain the workout equipment and how each would benefit me the most. I have nothing but praise for the team there.

professional trainers

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★ 5

Great place to work out, swim, sweat, soak and meet really nice people.

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★ 5

Friendly professional and a nice building.

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★ 5

Great gym!

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★ 5

Elements on Oakway is great. The facilities are clean, pool is great. Lots if room.

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★ 5

Wonderful, as it usually is! I'm super happy to be back in the pool!

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★ 4

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★ 5

LOVE THIS GYM!! The people here at element have such great energy and really try hard to make people feel welcomed. Very positive community, 10/10 would recommend.

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★ 5

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★ 5

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★ 5

I love the water aerobics classes and am grateful for my trainer Christian. He has been very inspiring and supportive.

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★ 5

There are several reasons, they have a vast amount of equipment. Pool, steamroom, jacuzzi, dry sauna. Friendly staff, good clean facility. Prices are not bad either.

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★ 1

They have been trying to fix steam room for 6 months. Now the part has been on the east coast forever. Place looks run down. So after 5 months steam room works but now April 25th 2922 the pool is cold and the jacuzzi is broken. Glad my insurance oats fir this because I wouldnt.

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★ 4

I was nervous to join for all the typical reasons. When I stepped in I was greeted warmly and registration was easy. All of the clientele I have encountered are just regular people and really friendly.

I also took advantage of the free check-in with a trainer. Nathan was incredible. I felt very comfortable and it was easy to be honest about my goals. He wasn't pushy about "signing up" to work with a trainer, which allowed me time to make sure I was committed. Cost options are certainly helpful.

My introductory session really opened my eyes to the possibilities of what I could do. Frankly, I avoided the weight room machines and now I am really excited to use them.

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★ 4

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★ 5

Hello health nuts!! I decided after 2 years of not going to the gym since covid. I decided
To return to elements. To my surprise they helped me out with premium membership at 39.99...then I decided to get serious about getting back into shape when I met with Nathan and Kieth who are personal trainers.

These two are an amazing team, they sat with me and asked me my goals, then developed a plan to get there. Then they coached me on a half hour workout encouraging me, it felt good to have someone pushing me and holding me accountable to my goals.Then they worked with me for my goal to fit my budget.
I walked away feeling I did something for myself, my future and my health and feeling supported.
I want to add that the new manager, Melissa is cool and from what I see a good leader.
So check out what Elements has to offer, I'm glad I did... Paul the yoga guy is cool too.💪

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★ 5

Got signed up today with Keith for training sessions. He was very informative & listened to what my goals/challenges are. I didn’t feel pressured at all. He gave me all the options & helped me find something that fit in my financial & time budget. I’m very excited to be back in the gym & starting my fitness journey anew.

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★ 5

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★ 4

Decent place, equipment, and price. Run down on maintenance, locker room, and overall cleanliness

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★ 5

I really enjoy the pool and hot tub.

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★ 4

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★ 5

Absolutely LOVE this club! The energy an vibe is absolutely phenomenal! Wide range of classes for all levels an ages, attentive an helpful staff, and 3 locations!!! Elements truly has it all!

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★ 5

I've been using this club for years and love it. Great staff and instructors, and always welcoming!

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★ 5

Love Oakway classes especially Kristina. Always positive. Learned we need to take care of ourselves.

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★ 5

Love it. Amazing

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★ 5

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★ 5

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