★ 1

I joined OTF Slabtown about two years ago at $139/month. When I signed up, the studio manager assured me I could cancel anytime without further charges. That manager is no longer with the company, but I relied on that information when I became a member.

I attended consistently (5–6 times a week) and genuinely enjoyed the gym. About a month ago, I froze my account for 60 days. Around day 25, I decided to cancel due to several issues (both personal and with the gym itself), and I informed the studio manager in person. He told me I would still be charged one final month because they require 30 days' notice. I explained I was giving 30 days’ notice, but he said it doesn't matter if my account is frozen (that doesn't count for the 30 days). This policy was never mentioned to me until the moment I tried to cancel.

I reached out to the regional manager, who showed no interest in resolving the issue and simply sent me back to the studio. The response was that “policy is policy,” unless someone is physically unable to work out. That exception, and the charge itself, was never disclosed when I joined, froze, or attempted to cancel my membership.

Over the past two years, I paid more than $3,000 to this gym. I expected fair treatment and transparency. Instead, I was met with indifference and what feels like a deliberately hidden fee and deceptive practices. This experience made it clear that collecting one last month of membership fees matters more to them than customer service or member loyalty.

I’m sharing my experience so that others understand this policy, and the gym’s true priorities, before deciding to join. When I canceled, I still believed I might return someday. After this experience, I’m certain I will not. What I witnessed was pure greed.

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★ 5

Great classes.The coaches are friendly.

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★ 5

Love this studio and love this workout! 10/10!

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★ 5

Great coaches. Friendly staff. Great jams. Good vibes. 😎

Plus, my dog loves to visit and they love her 🥹 Momo gives OTF Slabtown a 10/10!

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★ 5

Nice coaches nice staffs great location

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★ 5

Always a good workout.

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★ 5

Great motivating staff! All you have to do is show up and you’re gonna get a great workout every single time!

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★ 4

Great studio and fun classes!

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★ 5

Best workout in Slabtown.

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★ 5

My favorite Orangetheory studio so far. The actual workout space is big and the layout is easy to figure out, theres no corners or separations between the treads and weight stations. Front desk staff and coaches are consistently fantastic. Showers are a big plus and roomier than other OT locations I've visited.

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★ 5

Great space! Awesome coaches!

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★ 5

I've attended this OTF gym for a year and have had nothing but a good experience. The coaches are motivating, the classes start on time, and all of the equipment is in working order. Attending this gym has helped me exceed my fitness goals and keep me working out consistently. Unfortunately, I'll be transferring to another gym because my office is a lot closer to the other spot.

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★ 5

A fun and motivating workout! I enjoy the variety and that I can "tune out" since I'm guided through what to do at each stage. Coaches are all supportive & bring a different flavor to classes. A shout out to coach Tony for bringing such a positive energy & being a ray of sunshine in the cloudy PNW. 🌥 I appreciate that modifications and listening to your body are encouraged.

Improvement suggestion (not specific to Slabtown location): I had a billing issue for a bit (double-charged when I changed "home studios" from the Pearl.) This was resolved pretty quickly and painlessly with refunding. I think this issue may be related to insufficient cross-communication between OT locations, and would recommend some system changes to facilitate easier account management.

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★ 1

Horrible horrible horrible. Sign up, I dare you. Emails, phone calls, text messages.

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★ 1

Terrible customer service & lied on several different occasions. I was offered and joined at a $139 rate, the studio charged me $179. Lied about honoring the $139 rates and stated they would refund the $179 back. This was over 3 weeks ago now- the membership is still active has hasn’t been refunded.

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★ 5

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★ 5

They had me run, row, and drop it down to the floor 🔥

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★ 5

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★ 5

Effective, efficient and fun workouts with great coaches anytime of the day.

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★ 1

My initial encounter with OTF in Slabtown was unfortunately quite disappointing. As someone who typically looks forward to workout classes as a source of positivity and inclusivity, I was disheartened by my experience here. Having recently moved to Portland, I was on the hunt for a workout community that aligned with my preferences. To explore my options, I've been utilizing the first-time free passes for various workout classes.

However, my visit to this OTF location did not align with those expectations. Right from the start, the receptionist asked if I was familiar with their classes. I explained my prior experience with OTF back in Cleveland and my interest in trying this location now that I'm in Portland. To my surprise, I learned that this practice wasn't allowed, which is my mistake . However, this policy seemed peculiar, especially since other studios like YogaSix, Corepower Yoga, Barre3, and Barry's in other cities had no issues with welcoming newcomers like me to their trial sessions in Portland.

What truly baffled me was that, despite the receptionist knowing I had taken OTF classes before, she didn't mention the post-session charge ($$$) for my visit. This lack of transparency struck me as unprofessional and a bit disrespectful. Instead of addressing the matter upfront, I was charged with no explanation a couple hours afterwards, leaving me with shock. The studio has no insight into my budget. It felt unjust for them to impose a charge for a class that was advertised as free, particularly when they were unaware of my financial circumstances and didn’t mention in person that they would charge me.

To me, workout classes can often feel quite intimidating. I told the staff that I did not feel quite comfortable wearing the heart rate monitor and I would enjoy class more without it. Much to my surprise, I was informed that wearing the monitor was a REQUIREMENT for first time participants. Likewise, I was told that I HAD to stay after class to interpret my results. I unfortunately couldn’t stay because I had work.. They said I would have to stay for at least 5 minutes. These mandates caught me off guard, however, I still respected both comments and wore the monitor, and stayed after stretching to talk to the instructor about the stats. The instructor was avoidant and I could tell she was already upset with me, so she said “so are you good, any questions?” I kindly said no and thank you for the class. I was the last to leave the class.

Following this less-than-pleasant experience, I contacted OTF regarding the charge on my card. The man on the phone (who I had not met) explained that not only was I charged for participating in two classes, which was
not allowed, but also for "running away after class" and being "rude" to the receptionist. Both of these accusations were far from the truth and definitely taken out of context when passed by word to this man on the phone. The man was extremely passive aggressive to me. I told him I would write a review based on all of this and he aggressively said “have fun doing that” The attitude he gave towards a customer was beyond disrespectful and unprofessional.

The unprofessional conduct, passive-aggressive behavior of the manager, and unauthorized charges have completely ruined my experience with signing up for any Orange Theory class in the future. It’s unfortunate because the format of these workout is exactly what I like, but because of these encounters, I am compelled to avoid attending altogether.

I truly hope someone considers this review seriously and addresses these issues with their staff, as subjecting anyone to such an unpleasant environment is unwarranted.

Source: Google

★ 5

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★ 5

Slabtown OT is the best studio of all the ones I’ve been too — from Orlando to Redding and several in Oregon - coach RyRy and the studio itself is #1 ! Slabtown has the team that gives 110% and you’ll leave even after one class , family!!

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★ 5

This is a really good OTF. I only lived in Slabtown for about 6 months. I have been to a handful of OTFs since then, and this is still my favorite.
I finally just transferred my membership to a new location. If you don't know, transferring your membership with OrangeTheory is kind of a PITA. However, Xavier (the gym manager here) was amazingly helpful. I feel like he really went above and beyond to help someone who was -leaving- his gym.
Slabtown OTF is worth your money.

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★ 5

Coach RyRy is a legend! My fiancee and I have been going here for a few months and would continue going here forever if we weren’t moving to VT in 2 weeks

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★ 5

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★ 5

I have visited a few Orangetheory studios, but Slabtown is by far my favorite. The staff takes a sincere interest in you, plus Coach RyRy has you laughing through the workouts. I highly recommend visiting Orangetheory Slabtown. I've learned to set realistic goals and accomplish them with results. I plan to continue to bring as many of my friends as possible.

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★ 5

Best coaches and staff! Rylee has been my favorite coach since I started orange theory over a year and a half ago! She is so inspiring to get me through tough workouts and has had such a positive impact on my life in and out of the studio. Lauren’s classes are tons of fun and she does such a great job encouraging me to push myself. Plus, her Saturday morning playlists are fire. Xavier is always so friendly and welcoming when I arrive to the studio. Couldn’t recommend this place more to my friends and family. Best community in Portland hands down.

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★ 5

Best group workout in Portland! The coaches and vibes are fun and motivating. Environment is clean and everyone is friendly.

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★ 5

OMFG! This place is incredible!!! Everyone here is so kind and welcoming (thank you RyRy + Team Slabtown). The free Intro Class that I took (3G!) was one of their standard classes that included some time in the 3 main areas:
Rower + Floor + Treadmill
I was definitely feeling it by the halfway point, but then those sweet endorphins kicked in and I was on Hyper Drive! I’m so grateful this place exists and the prices are almost unbelievably reasonable.
Love your body? Want to live longer and feel better every day? Give Orange Theory a try! What do you have to lose ….?

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★ 5

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★ 5

I love Orange Theory! This studio is so motivating and the front desk staff is also very nice. Sometimes, the music is too loud though where I feel the need to use earplugs or avoid being near the speakers, but this has gotten better recently.

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★ 5

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★ 5

One of the best experiences! Truly very good people in this studio.

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★ 5

Friendly and fun staff- RyRy, Rylee, and Lauren are excellent coaches who create engaging and energetic workout classes!

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★ 5

Excellent coaches and staff. Tough but rewarding workouts. Clean space.

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★ 5

Great coaching!

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★ 5

I love OTF Slabtown! The staff have always been incredibly nice and friendly. Whenever I've need to pause my membership, they have always been super communicative and explain the whole process very clearly. RyRy and the other coaches are such gems and make the workouts fun!

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★ 5

Super fun!

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★ 5

Loved it. Burned 800 calories in 1 hour.

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★ 1

As a former staff of Orangetheory Fitness in multiple cities, this is by far the worst studio I have attended. The front desk staff is unresponsive. I have both called the studio and texted before, and never heard back either way. They also rarely raise their heads when members are walking in or speak to them creating a hostile environment. Additionally, when taking a class from the HEAD COACH of this studio, we were delivered an incorrect workout. On the 2000m row benchmark, besides not receiving the adapted warm-up, we also never got to switch to the second block. Instead, we were informed that the VVA was incorrect and we would be repeating the same movements for the remainder of class time, without a finisher. Talk about lazy! Again, as former staff, I am well aware of how a class should be run. Very disappointed as this studio.

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★ 5

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★ 5

If I could sum this place up with two words it would be “motivational rave”. It has been a great community to begin a healthy lifestyle since Covid. Shout out to coach RyRy!

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★ 5

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★ 5

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★ 1

I would not recommend this studio. I cancelled back in October and continued to be billed. When I asked for a refund it took multiple calls and emails, many of which were completely ignored. Two weeks later, I was refunded partially and not for the full amount of time that they continued to bill me. This studio only cares about you if you are a member. If you aren’t, they don’t treat you well. I also had a trainer here look up my number in the system, text me - commenting on my body and asking me repeatedly if I was single/had a boyfriend. Completely inappropriate and I felt very uncomfortable around that person when my goal was to just be able to work out. Definitely go elsewhere!

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★ 5

The staff and coaches are always very kind and accommodating. Gym and bathrooms are spotlessly clean.

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★ 5

It was specific to what I needed. I loved how much I felt like I worked, but wasn't over worked for my first work out

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★ 5

RyRy and OT have redefined what workouts should be to me. Struggled to stay fit through Covid and dropped by for a session on a whim. The workouts are NOT easy, but it's a zero pressure environment and everyone works out on their own level. Playlists are great, and the entire crew is friendly and very helpful to explain the process to a newbie. Clean facility and easy to use app. 10/10.

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★ 5

Best overall workout I've experienced in Portland! Best coaching, awesome playlists, definitely best community and culture and best results.

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★ 5

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★ 5

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★ 1

Their customer service is garbage and there is no means of managing your account online or through their app. I requested they cancel my membership over two months ago and yet they are still charging me. Time to dispute some charges, I guess.

Originally I just wanted to pause my account while I was going to be out of the country for a while. But then I found they offer no account management options—which is very annoying. I mean, what is this, the 90's? I just don't see how any modern-day company can justify not offering such a minimal feature. I just wanted to cut ties with them. They don't seem interested in making that easy which I think validates my decision. Ugh... Why can't business just be decent?

UPDATE:
I've exchanges numerous emails with your global customer service and tried to contact you by the email... and here we are, three months later, still dealing with something that should be so simple. Why do you make it such a pain to cancel a membership?

Source: Google

★ 5

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★ 5

Absolutely love it here.

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★ 5

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★ 5

LOOOOVE the workouts.I have signed up for a membership that I aim to last a lifetime.I love the style of workout + I love that they are different each day and never repeat; I love the community atmosphere and everyone, clients and employees, are nice, helpful and supportive.

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★ 5

Orange Theory, and most specifically the Slabtown location, are my home away from home. They enable me to live my very best and healthy life, they have built a community that is strong, like-minded, encouraging and truly life changing. I tell the staff there all of the time, but OTF was one of the best decisions I ever made, and I shout it from the rooftops continuously. It is obviously a great workout, but at this point (#600 classes deep) it's also a great mental break from work and allows me a full hour to focus on me so I can be the best version of myself at work, with my family, friends, and everything in between. Coach RyRy - you're fabulous. Please, never ever change. You have built a strong team that gets better over time. CHEST Proud!! :)

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★ 4

Really like this gym. I need people to yell at me when I work out. Would give five stars except some of the treads don’t have working displays and the music gets old it’s always the same 40 tracks…

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★ 1

They literally will not stop calling after atleast 7-8 times asking them to put me on their do not call list. I went to one trial class a year and a half ago then joined a different gym that better met my needs. Seriously getting beyond annoying that they continue to call me over and over then I get the same response "oh they did not put that down on your file, ill be sure to add that you would not like to be called." .... few weeks later "Hey, this is ________ from Orange Theory Fitness Slabtown..."

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★ 5

Love doing OTF! Everyone is super helpful too, from the coaches to the staff! Mimi has always been wonderful at the desk and I love taking classes with Kaitlin, Ryry, etc!

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★ 1

I used to be a religious OTF Slabtown attendee and founding member in Portland @Lloyd (avg 5 times per week pre-covid). When covid hit, I put my account on hold opting for at home workouts and continued to extend the hold as covid was/has been impactful in my decision to avoid group indoor workouts for health and safety reasons.

Advice: be careful and aware of billing cycles and hold, make sure you have everything in writing on paper or email. Without communicating to me or my knowledge, OTF Slabtown took my account off hold and charged me $300 over the last 2 months. Don't love paying $300 for zero workouts, especially during the holidays.

I tried to communicate this to them and ask for a refund. Had the manager taken the time to listen to my personal customer feedback, instead of arguing with me and telling me I was wrong over the phone, this review would be a much different one.

Full transparency, I do adore HC Ryan at Slabtown, and he runs a great workout, but sad to say, they lost a lifelong customer in me today (a customer worth almost $10K to OTF over the last 6 years). I'll be taking my money elsewhere for group fitness in the future.

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★ 5

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★ 5

10/10 best workout in Portland — bonus: nicest staff and community :)

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★ 5

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★ 5

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★ 5

Great energy, people and workout !

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good staff attitude, fun playlist and hard workouts.

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★ 5

Love OT.

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★ 5

Great coaches and great environment! I love coming to workout here!!

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★ 5

This is by far the best orange theory studio. I’ve been to numerous studios In the area and even the U.S but the staff is what makes this place the best. From the front desk girls to the trainers this is truly home and nothing compares to it. Thank you Slabtown for being so professional and so accepting. Truly means the most! My home <3

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★ 5

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★ 5

There's a lot to love about OTF Slabtown. I love the variety of the workouts, how I feel when I finish, and, most of all, I love our coaches! Each brings a little something special to our sessions and it's so nice to have that layer of accountability and support. I feel good, look good, and I tell anyone who'll listen how great OTF is.

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★ 5

Slabtown Orange Theory is the best! Coaches are top notch, and really personal -they care! A great balance of pushing us to be our best selves and guidance. I love going to my classes and growing to someday like rowing :).

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★ 5

I love the diversity and intensity of the workouts. I always feel like my whole body is worked well without over doing anything and I love the upbeat music and coaching! The entire Slabtown staff is amazing and all the coaches are great but Nate is my favorite! Motivating, encouraging and hilarious, he’ll keep you working and laughing right till the end.

Thank you Slabtown!

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★ 5

Awesome workouts and great staff.

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★ 5

Great coaches, love the system, friendly people!

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★ 5

Great workout! Nice trainers.

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★ 5

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★ 5

Derek is such a fun and encouraging coach! He's the only one I've taken classes with at this location so far. I also appreciate how spacious this studio feels. Worth checking out.

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★ 5

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★ 5

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★ 5

Super fun and fast paced environment. Everyone is super friendly and encouraging.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff and clean facilities. They made me feel right at home even though I was only in town for 2 days. Thanks Slabtown crew!

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★ 5

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★ 5

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★ 5

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★ 5

Love this location (though I really haven't encountered a location or coach that I didn't like at any OTF). It's close to downtown but, parking is a little better if you are driving. They are adding classes soon so, that is exciting because classes fill up like CRAZY! Definitely book in advance here.

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★ 5

Besides loving Orange Theory workouts in general, I loved the layout of the Slabtown studio. Granted, we didn’t have a full class (730a), but it just seemed to flow. Derek was amazing - encouraging and funny but also serious and vulnerable, opening up about his fitness journey. It’s nice sometimes to remember why you start and what drives you each day. Will definitely be back (once I can feel my legs 😂).

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Whenever I'm in Portland, OR for business, I look forward to my OT Slabtown workout. Friendly staff and great facility.

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★ 5

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★ 5

Great Vibe. Great coach. Great workout. Just a little expensive - but worth it if you get the results you're looking for!

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★ 5

I love that they are always different and how I feel afterwards. Some days I might be crawling out of there but I always feel great. The coaches really know how to keep the energy up and keep you motivated. Also, management and front desk staff are always helpful and welcoming! Love OT Slabtown!

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★ 5

Good staff and coaches and clean studio!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Love the enthusiasm of the coaches and the constant motivation. As a trainer I love that every class has a different focus and goal, and the exercises vary to prevent plateaus. By using technology, OTF gives a measured and calculated way to gauge progress.I do wish that the desk would monitor how many cards a person takes though since I have observed people will take an extra so they can have the rower or treadmill next to their friends. But if that's my only complaint, that's not a bad one at all.

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★ 5

I have been doing Orangetheory for almost a year now and started at this studio when it opened up. I love the coaches, the studio is always clean, and the workouts are amazing. I highly recommend!

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★ 5

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★ 5

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★ 5

It is a total body workout packed into a fun motivating hour. Everyone is great from the staff at the front desk to the coaches. You should give it a try.

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★ 5

Hands down the best workout ever. And, hands down, the best customer service ever!!!!

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★ 5

Awesome first class! The instructor Melanie was great and the technology involved really helped me push through. Stoked for my next class!

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★ 5

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★ 5

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★ 5

I love this workout experience. I can’t believe nothing like this existed before. It’s amazing.

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★ 5

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★ 5

Great overall workout in a fun environment

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love OTF and Slabtown is a solid spot. Front desk to coaches are great to have around as a support system when you constantly want to improve yourself. I recognize that this style of workout may not be for everyone but it's definitely changed the way I look at fitness and how it affects my daily life. I took the free trial class at the end of July and started my membership in August and it was the best decision I made for myself. I remember one of the coaches saying that 4 classes a week was "the sweet spot" so I took a leap of faith and upgraded from 8 classes a month to the unlimited membership. This is when changes really started to show and my commitment to fitness truly elevated and I am never looking back because this is my community now. The best thing to remember is that you can choose your path to fitness and how you want to make a better version of yourself every day no matter how much you pay or what gym/studio you go to. What OTF has provided me is the motivation and support that I needed at the time to start reaching my fitness goals.

Take the free class, give it a go and see for yourself. You won't regret it :)

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★ 5

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★ 5

OTF is an absolute game changer

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★ 5

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★ 5

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★ 5

Incredible workout with incredible coaches!

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★ 5

The high intensity is broken up into manageable blocks that really push me to reach my goals. Plus, the coaches are the best! Shout out to Coaches Melanie and Ryan at Slabtown!

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★ 5

Best 1 hour workout!! Love the results!

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★ 5

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★ 5

The workouts continue to motivate you from start to finish. You get to track how you are doing in class. The coaches provide the energy, knowledge, and encouragement that leads to a successful workout. I have not had one coach I haven’t liked, they are all incredible! The other individuals in class are also great at motivating one another throughout the session. OTF actually makes working out fun! After holiday travel, I plan to go unlimited...that’s how much I enjoy it!

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★ 5

Looking forward to working out !!!

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★ 5

It’s an effective fullbody workout that includes variety in cardio and strength training. Set to upbeat music, motivating teachers and a fun group setting. The facilities are clean and modern and staff are always friendly and helpful. Ryan (Slabtown Portland) is my favorite instructor of all time! He is fun, personable and motivating in an authentic and positive way.

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★ 5

I absolutely love this place. I owe it a visit.

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★ 5

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★ 5

Fun, great for all levels of fitness. Employees are top notch across the board.

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★ 5

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★ 5

Each workout is always fun and different. I love the loud music and individual style of each trainer! The support from your fellow OT members and trainers is invaluable and keeps me motivated to come back.

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★ 5

Great workout (thanks, Ryan!) & great customer service (thanks, Briana!)

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★ 5

Friendly staff that aren’t intimidating or threatening in any way! Great for all levels of fitness. Each workout is completely different and challenges you every time to enter the gym. Love this place, highly reccomend!

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★ 5

Had an amazing experience as an out of town visitor from OTF Moorestown/Cherry Hill. The front desk staff were friendly and welcoming, and Will was an awesome coach!

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★ 5

Great workout, great coaches, great gym! I love this place.

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★ 5

Finally a program that I feel will motivate me and keep me going-
From the moment you walk in the doors you feel very welcome- the staff is so kind and assuring.
The trainer Will(several other amazing trainers as well) is amazing and even with a room full he still makes you feel like you are getting his full attention- from the lighting, music, and did I mention the board so you can see your progress in real time which for me as someone who Is progress minded it is perfect-
So try it out I’m sure you will love it- for me it’s a 5 Star workout-

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★ 5

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