★ 2

Downtown Salem location here. I wish there was somewhere other than the bathroom to fill our water bottles. There used to be a water fill station but it vanished about a month ago. And the bottle fill part of the water fountain hasn't worked since I joined the gym in June. Feels very unhygienic especially as the bathrooms/showers aren't the cleanest which is surprising cause the staff seems to sit around on their phones a lot. It's also weird having wet floor signs outside the bathroom (as if it was mopped) when it clearly wasn't.

Otherwise it's a pretty standard gym. I go midday so there are fewer people. There's only one class on offer so if this is your only location I don't recommend the premium membership unless you use the tanning beds. There's only one massage chair thing in the "recovery room" there used the be a nice giant roller massager thing but that's been gone for about a month as well.

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★ 5

Welcome back Justin. Your class is as challenging as ever.

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★ 1

I usually don’t leave reviews, but this has been an ongoing issue for months and nothing has improved. The women’s restroom is consistently disgustingly dirty every time I visit. The floors, stalls, sinks and toilets are never properly cleaned, and the water filter station is just as bad. It’s honestly to the point where I feel sick walking in there. I’m seriously considering switching gyms, and the only reason I haven’t is because this location is closest to my home. I really hope management takes this seriously and addresses the cleanliness, because members shouldn’t have to deal with conditions like this.

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★ 1

Will be cancelling my membership here and going elsewhere. The women’s bathrooms are constantly neglected. It’s been out of toilet paper for a week now and the employees are always sitting on their phones, they don’t greet or talk to any customers. Not to mention the bench and squat racks are insanely crooked and close to each other that it throws off our lifts. Hire better employees please!

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★ 5

Love it!!!!😍

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★ 2

This specific gym (downtown Salem) feels like it is often forgotten about when it comes to upgrades and repairs. There have been machines that have been down for months, benches that slip when you put them in an incline, etc. Not only that but their change to wipes has been a complete waste compared to the spray bottle/towel. It takes multiple wipes (the first couple are always dried out) to clean a machine.

I pay extra for the full Q fitness package, however, I am no longer able to access anything since they don't have an employee until 10am (they use to be staffed at 5:00ish). Seems like they keep providing less and less but have no problem raising rates.

Updated to 2 stars from 3
Again, it feels like this gym is the last priority. The front door has off and on problems whether it is not opening or being flooded by the poorly managed irrigation (most likely not managed by Physiq) preventing individuals from going to the gym. Today was the 2nd time in the last couple weeks where the door just wouldn't open for anyone. Since it is not staffed early in the morning like the other gyms, everyone misses out unless you drive another gym which isn't always possible with people's schedule.

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★ 1

Physiq’s new 24/7 policy completely screws over people with the standard membership. This location is only ever staffed from 10am - 6pm, which previously was not an issue. However, the 24/7 policy now prevents standard members from entering the gym during “non staffed hours.” For other locations that are staffed for the whole day there is no change for standard members, but because this location is only staffed from 10am - 6pm that means that standard members can no longer enter the building after 6pm, and anyone caught letting them in can face a $50 fine. This really ruins my perspective of this location. I had really enjoyed coming to this gym in the evenings as I usually get off work at 6pm and would come to Phsyiq with my wife and friends, which I can now no longer do unless my wife and friends increase their memberships to the premium one. Because of this, I have to give this location 1 star which sucks because it used to be my favorite location due to the approachable size and environment. If Physiq hires more staff to allow members to stay till 10pm like before, I would love to change my rating.

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★ 5

Physiq is always a place I enjoy coming to for a good workout. They have everything I need.

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★ 5

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★ 1

I love Physiq Fitness been a member for about 4 years. But when you have a staff like a few at the South Location who are extremely rude, and lie to you its not ok. Keizer has the best staff super helpful and always kind!!! To the individual who stole my Stanley Water bottle from the South location Just keep in the back of your mind I may have Mouth Herpes!

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★ 5

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★ 5

Clean facility, professional people.

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★ 4

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★ 5

5

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★ 5

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★ 1

It WAS a great club but now they’re cutting classes. They’d rather put up mirrors in the bathroom so you can advertise for them on insta.
It’s sad they’re ruining the gym.

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★ 5

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★ 5

I highly recommend Grant Huerena as a personal trainer!! He's focused on my goals and motivation.

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★ 5

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★ 5

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★ 5

I enjoy group classes, Zumba and Body Pump are my favorite. The instructors Gina and Sonia are amazing.

- Blanca

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★ 2

Would be nice if the tanning beds actually worked when you go to tan.

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★ 5

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★ 5

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★ 2

We were excited to find a location so close to home, we go to the commercial st location which is a good drive for us. At first, we struggled getting our phones to scan us in. The entire time we were here, there wasn't anyone at the front desk. I was hoping to get a tan in but that didn't happen. Unfortunately we will not be back at this location again due to no staff

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★ 5

Pricing has increased a lot, but staff is very helpful

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★ 5

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★ 5

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★ 5

My personal trainer. Grant, does an excellent job of challenging me and keeping me on task during my workouts. He's patient and supportive.

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★ 5

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★ 5

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★ 5

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★ 5

I love this gym. This place is always clean and tidy with knowledgeable and friendly staff. This gym is the smallest of all the Physiq locations, but there are several cardio equipment, i.e. treadmills, ellipticals, and stair machines. Also, there’s ample equipment for strength training via free weights, machine weights and cables. There’s a decent size turf area for team training. There’s amenities tucked in the front like hydromassage and recovery lounge.

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★ 1

Bathrooms always dirty, never paper covers.Showers are always dirty with hair everywhere. To workout it's ok.

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★ 4

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★ 5

Great friendly staff. Love the hydro bed after my workout. Low key gym, comfortable vibe. Lots of equipment options.

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★ 5

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★ 5

I love this place, awesome people, and cool environment!

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★ 5

I love this gym! It’s quiet and has been recently updated! Great place to workout!

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★ 5

love the downtown and Lancaster locations! Steph’s classes at Lancaster are SO FUN

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★ 5

Went in the other day everything was clean and in order honestly one of the best gyms I’ve been too, also the General manager at the front desk, I think his name was Rene he showed me around and gave me a awesome tour and a few tips on lifting!! Super satisfied with his customer service 👍

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★ 5

Amazing staff and great variety of equipment. It’s never too packed which makes for a good
workout.

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★ 4

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★ 5

Love the fact it’s not packed ever

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★ 5

Very nice gym and the staff are very friendly.

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★ 4

Nice little gym. Its really clean!! I wish it had better lower body equipment tho

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★ 5

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★ 5

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★ 5

Great gym, great crew of workers, perfect spot to go for a quick lift, not to crowded and good equipment.

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★ 5

Great little gym space conveniently located near our neighborhood. Max always makes us feel welcome.

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★ 4

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★ 5

The best gym in downtown Salem. Super clean. Great variety of equipment. The tanning is a nice bonus.

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★ 5

The leak at the front door smells so bad.

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★ 5

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★ 5

this place is smaller and there are fewer people. I love working with Zach as my trainer.

they do need to keep up with the bathroom and shower area that always has paper on the floor in and out of the stalls.

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★ 5

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★ 4

Love the variety that they have of fitness equipment, 💪weights, bikes, trainers, staff. It is a very awesome gym 🏋️‍♂️

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★ 5

i can always get a machine 😀

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★ 5

Thanks for everything. This is my favorite place. Thank you for all of your service in physics fitness 👍

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★ 4

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★ 5

Max has definitely made downtown Physiq the best gym in Salem! I love how the gym feels really exclusive. He makes me very welcomed

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★ 5

Always clean, friendly staff, and most importantly I never have to wait on machines to free up when I want to use them

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★ 5

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★ 5

I was a member here only briefly - due to unexpectedly taking a job overseas shortly after I joined - but it's a great little gym. It's a small gym, but has everything that you need. And despite being downtown, it's never really that busy. The manager, Max, does a great job. He remembers names and cares about the place. Highly recommended.

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★ 5

Great, but I think you need to lockdown the bench in the locker room. Almost fell over backwards on it.

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★ 5

Great workout this morning!

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★ 5

I couldn't believe it. Wallet I lost 6 months ago was found. Max deserves an raise or something. With his honor and integrity is above most and will go far in life.

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★ 5

Physiq Fitness gym exudes a vibrant ambiance, fostering an atmosphere brimming with energy and enthusiasm, ideal for invigorating workouts and inspiring fitness journeys.

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★ 5

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★ 4

Max is always great. He deserves a raise

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★ 5

Love this gym!

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★ 5

PhysiQ Fitness is a fantastic gym. All their gyms are unique and each one has its own flair and personality. I love them all. I especially love Melia’s classes at noon at the downtown Q.

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★ 4

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★ 5

Nice place !! 💫

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★ 5

I never knew this gym was here downtown, but good thing I was referred here and now I really like it because it is clean, quiet, and not too many people around when we come.

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★ 5

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★ 4

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★ 5

Always a good time at the gym. Max is the man.

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★ 5

It’s the only Physiq with an ice machine💯

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★ 5

This is a great gym, and conveniently located. There was an issue where the machine I use every day was out of order, but the manager of this location, Max, was quick to resolve the problem and even showed me how to use my membership points to access the other gym locations while the machine was being repaired. I have been going to this location for about 6 years and the quality has definitely improved since they put Max in charge!

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★ 5

Great gym, especially since they put Max in charge!

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★ 5

Friendly courteous staff clean facility

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★ 5

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★ 5

Signing up and registering was super fast and easy, Thanks to Max! Now ready to embark on a new journey!

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★ 4

Nice little gym, secluded and I really like that it’s not as busy. The scanner is a bit tricky to get in, there’s only one person (I think) working. Always at the counter but they never answer the phone, which didn’t help when finding the location or asking other questions before going in. All around worth the price and the deals are awesome. Good equipment, nothing messy or broken.

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★ 4

Fine facility, more accessible that the Y in the showers. I wish the piped in music were either softer or off. Thanks.

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★ 5

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★ 4

Great kinda busy
Lights too bright

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★ 5

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★ 5

Max was very friendly and professional!

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★ 5

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★ 5

Love the location and how affordable this gym is! The staff are really friendly too. The only downside is that it is small, so they lack quite a bit of equipment. I really wish they had an aduction/abduction machine(s).

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★ 5

Small but well appointed!

I attend every class I possibly can with Tori Shine. She's the best trainer I have ever encountered. She's fun, challenging (but modifies to all levels and abilities), caring and just overall amazing!

Update 12/2023:
The front desk staff is wonderful. They are very nice and I see them cleaning the gym whenever they have free time. The gym itself is well maintained and organized.

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★ 4

Why would they only staff from 10-6? So many people need help or want to sign up but there’s never staff there. My guess is they are trying to cut costs. It’s obvious by the rest of the gym- needs help. Spoke with Tori finally though and she was very friendly and convinced me to come try classes, they were fun!

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★ 5

I love the downtown location! I especially love Tori Shine and her friendly smile every time I am there!

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★ 5

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★ 5

Tori Shine at downtown Physiq is AMAZING!!!

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★ 5

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★ 5

Aj Xiong was super friendly and helpful!

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★ 5

I have been a member of Physiq Fitness for over 10 years. I specially enjoy and look forward to my High Fitness classes with Amanda on Monday and Wednesday nights. Amanda's classes are fun and energizing. I walk out of the class feeling alive and grateful. Thanks, Amanda. Thanks Physiq.

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★ 5

Tori S. is an absolutely amazing personal trainer! Her expertise and dedication has significantly enhanced my fitness journey. The personalized workouts and motivational approach make each session highly effective and enjoyable. I've seen remarkable progress under her guidance. Highly recommended!

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★ 5

I've been a member at Physiq and training with Zach C. since 2017 at the Downtown location. Zach's a very knowledgeable and engaging trainer. He's encouraging, helps you set realistic goals, and meets you where you are. Zach is incredibly understanding of life circumstances and works with you to be flexible during your fitness and life journey. I can't imagine not training with Zach--he's a lovely accountability partner and friend! The Downtown location is great for me too because it's a small space with no frills, good machines, and chill people.

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★ 5

Tori Shine is one my favorite instructors. Her classes are fantastic. Thank you Tori!

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★ 3

Tori is awesome! Group classes are the number one reason to join Physiq, regardless of your favorite location. Great location and poor upkeep at this branch.

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★ 4

Compared to other location, downtown location lacks a lot of equipment which is the reason for 4 stars, BUT Tori offers killer workouts and she makes the group workout fun and challenging for people of all fitness levels (even for pregnant people 😊)
Highly recommend her SWEAT class!

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★ 4

The downtown Physiq is the best location this gym has in Salem for 2 huge reasons. The first is it’s not crowded during peak times and the second is my trainer Tori Shine. I’ve had several personnel trainers over the years, and Tori is definitely one of my favorites. She is very knowledgeable in both fitness and nutrition, as well as dealing with injuries. She helped me build muscle and continue my active lifestyle through a year of plantar fasciitis. She was a lifesaver that year, and is a priceless part of my life now!

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★ 5

I attended Tori Shine's class as a guest several times and she is the best trainer. Her classes were fun, engaging and perfect for all.

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★ 5

I’ve been training with Tori for almost two years now, & I have had such amazing progress! She has been absolutely fantastic & always has such a wonderful attitude and is so much fun to train with!

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★ 5

Tori is an outstanding Team training Coach! Her classes are always well put together, motivating and for everyone! I love being able to show up and be told what to do! She keeps me coming back for more!

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★ 5

I’ve really enjoyed the small group training. Tori is the best!

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★ 5

Classes with Tori are the best part of going to Physiq!

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★ 5

Classes with Tori are the best! I especially like her Core classes.

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★ 5

nice variety of classes/times etc. Tori is awesome!

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★ 5

I love training with Tori! She has been a huge part of my fitness journey and an absolute joy to work out with. Thanks Tori (and Physiq team!)

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★ 5

I love training with Tori!! She’s so kind and fun to be around. She knows what she is doing and creates a safe, judgement free environment for me to learn how to become my best self!

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★ 5

Great workout classes. Tori is the best!

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★ 5

Tori's classes are great. She knows how to give modifications for someone who has mobility issues.

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★ 5

Tori Shine is a fabulous trainer!

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★ 5

I love training with Tori! She's helped tremendously with my recovery. Thank you Tori!

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★ 5

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★ 5

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★ 5

Amazing gym 🏋️‍♀️ so clean! Great equipment and maintained well. The staff are nice too!

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★ 1

As with many gyms and accurately according to other comments here, they will steal your money and refuse to refund it. Use a prepaid card or they will take more than you think/agree to

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★ 5

Clean, friendly and inexpensive

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★ 5

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★ 5

This club changed my life!

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★ 5

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★ 5

I've been going here for years, really great value for the price of membership. Everyone from the front desk staff to the management and ownership are incredibly friendly and approachable. Great selection of equipment and dumbbells go up to 110lbs. The only thing I wish was they had a few more benches, but that's about it. Great gym.

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★ 2

I can't enter the gym. Most people have issues entering the gym. I was having great luck and a good experience as long as the door would unlock after scanning, then I modified my membership and I cant get into the gym. I go later in the day and often find a few other people outside unable to enter the cause they can't scan in. Most the time I'm lucky enough someone else inside can open the door, but the last three times I was not so lucky. So what do I do with a gym membership when I can't even enter the gym reliably?

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★ 5

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★ 5

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★ 5

Get a membership you won’t regret it ! 💪🏻

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★ 5

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★ 4

This gym is clean and small. Plenty of machines. Not too many people. No luxury amenities.

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★ 1

No staff? I was in the gym for an hour and saw no one. No one at the front. Not safe , go else where

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★ 1

The customer service is none existent. If you want a smoothie or want to use the massage chair then you’ll need to go on a hunt to find the one and only employee available. If the badge reader doesn’t work then you better hope someone gets off a treadmill and let’s you in. Oh and good luck suspending your membership or ending it all together because they will continue to charge you and you’ll have to make a dozen calls for them to refund you the overcharge. I suspect they are trying to go to a 24 fitness business model so they don’t have payroll costs.

I’m really disappointed to see the decline.

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★ 5

Хотите позаниматься в тишине и без суеты, это место для вас) Всё есть для хорошей тренировки)

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★ 5

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★ 4

Friendly staff from what I experienced, good atmosphere, can feel crowded at peak times, but other times can be super empty, depending what time you like to workout. Good variety of weights and equipment.

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★ 5

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★ 3

The hours are not accurate on Google Maps, they're closed on Sundays now. The owner commented on another review a week prior that instead of updating the hours they are "trying to make it work." I suppose this means they're understaffed but having come from a place that's always open it is frustrating since Sunday's a great day to fit in exercise time.

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★ 4

It's a good place to workout for cheap. Personally I'd say the downtown location needs to readjust it's hours on Google since they aren't open on Sundays and their other days are very different. I'd much prefer they just readjust back to those hours on Google so I can actually workout after work, but they haven't been clear on if they will or not.

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★ 5

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★ 5

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★ 5

I joined about a month ago and I am really glad I did. For too long I haven’t made my health a priority. I jumped in with both feet and am enjoying working with my personal trainer, Alec. He’s encouraging and he pushes me but watches to make sure my form is good and that it’s not too much. I’ve sang his praises enough that my husband now joined and is going to work with Alec too.

Overall the staff I’ve met are super helpful and encouraging. The manager Danny is super friendly and has remembered my name from Day One, he always greets me and I’ve watched him treat other members the same way.
I’m addicted to the Hydromassage bed after every workout and they make some pretty good smoothies too. I’ve tried a few classes and exercised in QMax. There’s a lot of options. So glad I joined, I’m already starting to feel better even though muscles are sore that I didn’t even know existed!

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★ 3

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★ 5

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★ 5

Good atmosphere and the people here are awesome. Would recommend to anyone.

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★ 5

I love all the things that have and the Sumba I loved

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★ 2

The place is clean, but there’s always a crowd at the free weights and not enough free weight equipment, and this is true at all locations, but the most infuriating this is their hours posted online are almost never correct. I’ve gone hella times only to find them closed, closing soon, or closing well before closing hours. I complain each time it happens and they apologize but it never gets fixed. Most aggravating! Also, and very importantly, they DO NOT enforce mask wearing which ironically jeopardizes the health of patrons at a place that they go to get/stay healthy.

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★ 5

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★ 5

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★ 1

I cancelled my membership beginning of January 2020 (in person, on paper) because I was moving, however it was never actually closed it and continued to charge me until June. NOW a year later, I get an alert that I’m being sent to collections.

...

I’m still waiting for my money back, but now my credit is being negatively affected. I called multiple times to the downtown facility asking to speak directly to the manager. Every month I called I was assured this would be dealt with and yet checking my records I was never reimbursed for the continued billing of my membership. Then collections? I wish this was a joke.

Member #125562
I emailed the info@ address so all my information should be there as well.

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★ 5

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★ 1

a glass box of insecurity.

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★ 5

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★ 4

It's a great, convenient facility. Staff is friendly. It's clean and has a great selection of equipment. It just gets too busy for me at times.

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★ 5

Great little gym, good prices.

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★ 5

Great Gym for a great price, I even got the 22 dollar with no sign up cost and it's 100% worth it.

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★ 5

Loved this place 🥰, though I wish it was open 24-7

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★ 4

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★ 1

The last visit the place looked and smelled dirty, there are not enough pieces of work out equipment to meet demands.

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★ 5

I really enjoy going and working out at physiq. The staff are kind and always welcoming, as well as the other members. Best gym in the Salem Keizer area in my opinion!

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★ 2

I went to this gym on 4/12/21 and received terrible customer service from the women at the front desk. Overall the gym is clean and not too crowded. Also, Physiq only offer one day free pass to get a feel for the gym. A 7 day trial is usually ideal!

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★ 5

Cheap and clean gym with great machines.

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★ 4

Good covid 19 protocols. Clean equipment and locker rooms. Helpful attendants, you just have to ask.

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★ 4

Good value for the price

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★ 1

These guys are crooks!!!! The gym was closed due to the Covid shutdown!!!! Then they opened up for outdoor workout and never notified me and then took out the months fees plus their annual fee over drafting me!!! When I called the S Salem location to request my money back and cancel my membership they became rude and told me I had to come in to cancel and never resolved my problem!!! By far the worst customer service and worst gym I’ve ever been to!!!

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★ 1

They put my account into collection even after communicating to them that I don't feel safe going to the gym because I live with my mother whom is at risk and most likely would not make it if she got covid. I always loved this gym before I knew how little they actually care about their members. I didn't even want to cancel I just wanted tonout the membership on hold till things got better. I also lost my job for a while during covid but do u think this gym cares? No!!! They only care about collecting their money. And never did i sign a contract with them knowing the new covid world! Very upsetting I would not recommend this money hungry gym to anyone. I will take my business to planet fitness instead I recommend u do the same

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★ 5

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★ 5

Clean facility.

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★ 5

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★ 5

I love that the guy is open. The staff have been amazing friendly as alwYs and are working their booties off kerping it clean. Great job all!

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★ 5

Some of the best equipment out there

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Great place to workout.

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out.

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★ 5

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★ 5

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★ 5

The staff is great, they’ve all been really helpful. Lots of equipment so even when it’s busy there’s always something to use. I love the recovery room and all the classes they offer. All around a great place to workout.

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★ 5

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★ 5

Nice equipment, friendly staff, its always very clean inside. The gym looks great and has a better flow since the recent reorganization of the equipment.

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★ 5

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★ 5

I really liked the SMART Start Assessment. I've struggled with my weight my entire life and the exercise world is something I'm totally clueless about. However, the SMART Start Assessment provided me with a total body look at the state of my current health. The trainer, Ally, went on to explain what everything was and what it meant. She helped me create a workout schedule and advice on healthy eating. I LOVE the classes you guys provide, especially the team training classes. They allow me to talk and work with a trainer in a group session without the cost of having a trainer. I've enjoyed doing Cardio Dance, Body Flow, and Yoga. Being apart of a group has really kept me motivated. The most important thing about this gym is that it truly is a judgment-free zone. I am overweight and I put off going to the gym because I was terrified about being embarrassed. I didn't want to be laughed at for not being able to keep up or do certain activities. I've NEVER felt that way here or at any of their locations. The class instructors, the trainers, Ally, have been amazing and truly care about helping you be the best you that you can be! I seriously recommend this gym to anyone and everyone!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean, well-maintained facility. Helpful staff. Nice locker room.

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