★ 5

Source: Google

★ 5

Our family has enjoyed BSS and its instructors.

Source: Google

★ 5

Our kiddo struggles with other swim classes but at Great British Swim School she looks forward to her swim class every week!

Source: Google

★ 5

Source: Google

★ 5

Great experience with British Swim School! Our daughter is 3 and already learning the essentials to water safety and survival.

Source: Google

★ 5

They are very kid friendly. The swim teachers and very welcoming. I would definitely recommend it.

Source: Google

★ 2

I enrolled my son in British Swim School when he was a little over 12 months old. Initially, the experience was great—everyone was extremely welcoming, and I felt optimistic. However, as time went on, I noticed my son wasn’t making much progress in class.

I recall attending a makeup class with Sandra where there was only one other child in the pool. Unfortunately, Sandra seemed to focus solely on that child, which left me feeling frustrated and neglected. I had a couple of conversations with the class leader about my son’s lack of progress and also mentioned that I don’t know how to swim myself, so I was unfamiliar with some techniques.

On Mother’s Day, I attended another makeup class with Sandra. This time, there were several toddlers in the pool. She gave us a task to complete, and while I was trying to follow her instructions, she commented, “That was a little aggressive,” and even looked to the other instructor for confirmation. I was taken aback—I had no idea what I did wrong, and if I was doing something incorrectly, I would have appreciated her demonstrating the proper technique instead of making such a remark.

It’s worth noting that my son, like many toddlers, isn’t always the most cooperative, but other instructors would kindly redirect or suggest an alternative approach. Sandra’s response, however, left me feeling humiliated. I couldn’t shake the feeling, and I ended up crying in class. I later spoke with the teacher lead coordinator about the interactions. Due to the limited staff and my unwillingness to work with Sandra again, I decided to leave the school.

I am deeply disappointed with how I was treated, and even now, the experience lingers in my mind. That’s why I felt compelled to share this review.

Thank you for your response, John. I appreciate you addressing my concerns; however, I feel it’s necessary to clarify a few points regarding my son’s absences. While it’s true that he missed some classes, this was due to illness, which is not uncommon for toddlers. These absences were unavoidable, and I would expect some understanding and flexibility in such situations, as health always comes first.

Additionally, I want to emphasize that my concern wasn’t solely about my son’s progress but also about how I felt during my interactions with the instructor. I believe that more effort could have been made to provide constructive guidance rather than comments that felt dismissive and humiliating.

I hope this feedback helps your team further refine how they communicate with parents, as building trust and understanding is essential for a positive learning environment.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The team truly cares about the kids learning and growing as swimmers. Each exercise is thoughtfully designed to have a real world (survival-based) application. I cannot say enough good things!

Source: Google

★ 4

Source: Google

★ 5

We love the new location. Super clean, smaller pool area means it’s even warmer for our two swimmers. My girls can’t wait till their next class every week.

Source: Google