★ 5

The kindest most friendly staff to work with. Everyone has been super welcoming and supportive. It’s an environment you feel excited about going to and the overall atmosphere helps motivate going back!

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★ 5

I had my complimentary session of Thrive. It was very thorough but something I am not interested in continuing.

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★ 5

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★ 4

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★ 5

Great trainers and workouts! Nick, Lizzie, and Kevin are AWESOME. A motivating environment and individualized attention during small group exercises.

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★ 4

Great gym with amazing staff. The thrive team is helpful in every way possible to bettering your health! I recommend thrive classes to anyone looking to get back in shape or just looking to try new workouts. Zac and Kevin are the best coaches and are always open to helping you to achieve your best in the gym!

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★ 5

Hands down my favorite fitness center in Philadelphia. From the diverse classes, the quality equipment, to the knowledgeable staff. I had the privilege of working with Alicia, my member sales agent, and she was fantastic. She was very knowledgeable of the space, staff and classes. Her positive energy and warm welcome made me feel right at home.

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★ 4

Hey, so the front desk asked me to leave a review, but I didn’t want to say all this while I was standing right there in front of them. I ended up making this account just so I could be honest without feeling weird about going back to my regular gym routine.

I gotta say, the Thrive trainer, Nick, makes me super uncomfortable. Every time I’m in there, he’s either trying to push Thrive on me, talking trash about a member who didn't sign up to thrive or a girl that he detests but is still dating, and when ever he stopped me to talk, he would ask these little personal, borderline flirty questions that I did not invite. One time I was bending over and he made a joke about my flexibility then said I wasn’t ‘doing it right’ after I turned down thrive again, and honestly, it was just gross.

On top of that, the membership committee is just too much. Before I signed up, I swear I had like 14 voicemails from them. And it didn’t stop after I joined. I kept getting messages trying to get me to add on more stuff. It was constant. At first I thought, whatever, they’re just doing their job. But then I actually started going to the gym and half the time I’m on the leg press, I’m watching a bunch of kids in the office goofing off instead of doing anything serious. So now I’m like… what were all those calls even for if nothing is being taken seriously.

Overall, it’s just kinda messy. You really gotta walk in with your head down to avoid Nick or anyone trying to sell you something. I like going there to work out, but the whole vibe at the front end needs to be fixed.

4 stars because I like the equipment

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★ 5

Loveee the membership and thrive teams! Very resourceful, friendly, and welcoming. They hold you accountable and foster the safest environment to accomplish fitness goals. Very pleased.

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★ 5

I've enjoyed this gym for many years, and they continue to make improvements and modernize the equipment. I've also noticed that the staff goes out of their way to be kind and welcoming especially the last year or so. David in the office is great and has said hello and introduced other staff members. It makes a big difference in an environment that can be a little impersonal by nature. Glad to have a local business in the area. Only thing I wish they were open later on weekends.

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★ 4

Great workout classes, love the pilates and cycling. Sue is great!

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★ 5

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★ 4

So disappointed they reduced their hours during the week.

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★ 5

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★ 5

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★ 5

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★ 5

They asked me so many times to leave a review that I finally gave in… but honestly, it's worth it. Persistent staff, great gym and great vibe

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★ 5

Place is great! Wonderful community.

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★ 3

Drinking fountains which allow one to drink without having to carry and use a bottle or a cup need to be restored at the Grad Ho
Location. It has been months since any have been available on the main fitness floor.

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★ 5

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★ 5

Great gym, great facilities, wonderful staff. David and Emily are super friendly. I highly recommend if you are looking for a gym in the area, or even just to check out for a day pass.

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★ 5

Great gym , friendly staff , machines are always in good shape , clean , 10/10 from me .. AC needs to be better

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★ 5

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★ 1

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★ 5

Everything was just I expected-excellent experience.

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★ 5

Wonderful workout and guidance

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★ 5

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★ 5

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★ 1

I had come in to the Graduate Hospital location about a week ago to check the gym out and learn more about the prices. I did not meet with the gentleman I was in contact with about setting up an appointment, but was greeted by David. I had a pleasant experience with him, and this interview is not a reflection of my interaction with David. I was seriously considering joining the gym.

After the tour, they led me into the office area to go over the financials, which were not laid out to me prior to the visit when I was in contact with the customer service email, as they told me to come in first and get a "comprehensive side by side of the different memberships that way you can get the full picture of it all." After David had gone over the prices, I told him I would like to take a day or two to think about it, and he agreed and told me to contact him with any questions. As I was leaving, I was stopped by David's supervisor and met with confusion to as why I had not signed up right then and there. I get that the employees in the membership department are salespersons first, but the way I was interrupted from leaving was off-putting and rather distasteful. After I finally managed to make it through the interesting series of questions of which she was asking in attempt to direct me back to the desk to sign a membership, I shrugged it off as a rather odd encounter from a salesperson doing their job.

I received a follow up email which echoed what David had gone over with me and was further reiterated to contact them with any questions. Over the next week, I received calls, texts, and emails numerous times a day. It was extremely off-putting to say the least.

After I was turned off from the gym due to the aggressive sales tactics, I attempted to answer the calls on several occasions and tell them I was no longer interested, but each time I was met with a robo call that resembled those junk spams that lay deep in your email inbox.

After being met with a robot each time I answered, I called an individual at the front desk telling them to take me off whatever list they use to spam individuals numerous times a day.

My advice to anyone considering this gym, beware that a "tour" concludes with relentless distasteful sales tactics trying to sell you their most expensive and highest membership tier that includes several fees multiple times a year that proves to be rather difficult to cancel judging by the reviews on this page.

The sales tactics of City Fitness Graduate Hospital is an inherently awful business practice, so potential new members be warned. Hopefully in the near future they will resort to a sales approach that embraces moderation, politeness and less prone to inundating you with junk mail.

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★ 5

Been coming to this location for over a year and absolutely LOVE it! The staff are the absolute nicest especially Jake (who did my intro thrive session and still says hi to me every morning) and Melvin who is always friendly and working hard keeping every very clean. All the equipment is nice and the location is great but truly the stars are the lovely staff!

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★ 3

Gym is generally clean, but machines are frequently broken and repairs seem to take very long and be ineffective as machines will rebreak frequently. Staff can be hit or miss - some seem to generally care and are friendly, while others will look at you like they want you dead and not speak when spoken to. Membership price increases with no notable upgrades to the facilities proves to be frustrating as well.

People who go here are cool and nice - so that’s something!

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★ 1

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★ 5

Been a member since 2014, and find the staff attentive, location well maintained.

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★ 5

I am in town for a week and asked about a day pass. They gave me a week for a reasonable price. The girls at the desk were very friendly and welcoming

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★ 5

I really enjoy the culture and community of this location. Over the past two years I made great connections with the city fitness community and the trainers in thrive are awesome. I’ve seen great results from my thrive sessions with Edwin and Kevin. I also use the learned techniques in my solo workout . Love it here!

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★ 5

I really enjoy going to City Fitness, the gym is always clean and they do their best to keep the building, equipment and amenities up and running. I get training through Thrive and I love it! Edwin is great at training!

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★ 5

I love my Thrive classes with Jake!!

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★ 5

Casey great paced instructor in the power spin class.

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★ 5

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★ 5

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★ 5

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★ 5

Welcoming, friendly environment. Trainers in Thrive are awesome. They’ve really taken my workout routine to the next level. Well worth the price.

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★ 5

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★ 5

City fitness is awesome! So clean, friendly staff and friendly people overall. A great gym!

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★ 1

Deceptive business practices (was told my membership was cancelled when It wasn’t was charged an extra $140 before I called them), dirty gym, constantly overcrowded, for what you’re paying just not nearly enough equipment. The staff is nice enough while they enforce terrible practices and try to peddle things to you through fine print

They charge so much to too many people and none of that money goes into the equipment

Update: an additional month of being charged when I was told It would be over, maybe I’ll just come in and steal some weights as they clearly don’t abide by any kind of laws

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★ 5

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★ 5

Best fitness facility in the city, love the classes!! And Melvin is da man!

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★ 4

Edit: Like magic they added 2 more benches the day after my review lol. Nice. Leaving the rest as reference below…

First time gym goer. Member here for a few weeks. Facilities are clean, only witnessed one machine down for 1 day since I signed up. I’ve only had a few interactions with the staff but so far they’re nice and helpful.

My only complaint are there’s not enough equipment/it’s quite busy… so I end up doing a good 20-30 minutes waiting each day for the free weight benches or the smith machine for example. It’s confusing to me why there’s so many cardio machines (since I can just run outside) and not so many weight machines (that I obviously don’t own myself). I wish they’d just add more benches.

Anyways I consider price, machine availability, and cleanliness the top factors in my rating. I wouldn’t mind the price if there was better machine availability, so that is influencing my perception of value... hence 3 stars. (-1 availability, -1 for value) tbh I’d go to a Planet Fitness if there was one in Grad Hospital.

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★ 1

Absolutely horrific experience. Complete incompetance by staff. A million hoops to jump through during sign up you cant just walk in and workout. Management denies any fault by staff for not having any idea what they are doing. Many of the staff aren't actually working they are just hanging out there.

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★ 5

Great experience , reasonable prices and very friendly customer service

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★ 1

Been with them for 2 years. Recently I moved out of Philly so I had to cancel my membership. Turns out you have to give them a 30-day notice. I guess I should’ve known, but seems scummy.

So for the next 30 days, I have to pay for whatever expenses accrue. Here’s the real kicker. They’re charging me the $40 biweekly membership fee ($80 total for August), a $20 cancellation fee, AND a $60 annual facility fee to cover August 2025-August 2026. I gave you my notice in July 2025… I’m living in a different state since the start of August 2025. You are really charging me $60 for the annual fee that I’ll receive no benefit from?

All of this, from being locked in to pay another month of membership, to having to pay a $20 cancellation fee (FOR WHAT?), to having to pay the $60 annual facility fee that I’ll receive no benefit from, is just really such a scummy business practice.

If you deny them your debit/credit card, they will take your owed dues to a collection agency and tank your credit score. This has been documented elsewhere on the internet for City Fitness.

So if you are like me and are moving, be warned that you might end up paying $160+ to just cancel.

The best part is the actual billing team doesn’t have a phone number to call. Only an email. There isn’t a single staff member you can speak with, even people on the membership team, who can authoritatively handle these transactions for dispute.

Honestly city fitness is overpriced. I was paying $80/month with my employer’s discount applied. There are better gyms in the city for the price, just do your own research. I only got a membership here because my apartment was right next to them.

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★ 5

We love our exercise class with George! He keeps us moving and motivated during his full body work-out.

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★ 5

Best CF location in my opinion! It’s honestly perfect for space, secure, and new equipment.

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★ 1

Many of the classes were not available, the equipment is available at other gyms, who accept fitness benefits at a lower price than $200 per month. The recovery and massage machines were dysfunctional. The staff was friendly, but the members are abusive to new members, who don't look like them. People did not see the value in the membership. They need a new member class.

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★ 5

City Fitness is a great value. Équipement and facility upgrades have only enhanced the experience

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★ 5

This is a great gym to join - pricing is not crazy compared to Bellevue or Equinox and is a step up from gyms like Planet Fitness.
They have a sauna and more equipment than most gyms and I have a membership that I can take unlimited classes with. The staff at graduate hospital are always helpful and friendly if I ever have any questions. I have studio+ membership so I also get to use the other clubs around the city which is convenient when I’m visiting friends or family around town. Thank you GHO!!

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★ 5

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★ 5

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★ 5

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★ 1

This place is a joke. I’ve been trying to cancel my membership for two years, and they’ve done everything possible to make it a nightmare. I haven’t stepped foot in the gym in over two years, and was told my membership was finally cancelled (for a fee to cancel, of course) but they kept charging me and now have sent me to collections for hundred of dollars I don’t owe — even after confirming I was canceled.

I wasted so many hours on hold just trying to talk to a real person. Half the time no one answered, and when they did, they told me the “membership manager” wasn’t available. I even showed up in person multiple times and still couldn’t get anyone to take responsibility. It’s honestly pathetic.

They clearly don’t care about members — just how long they can keep milking your account. Once you try to leave, good luck. This place is shady, disorganized, and a complete scam. Avoid it at all costs

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★ 1

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★ 5

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★ 5

I had a great experience at Citi Fitness! The staff and trainers are supportive and knowledgeable, creating a welcoming and motivating atmosphere. I'm especially impressed with the Thrive program—it's thoughtfully designed, and the trainers really take the time to ensure you're doing each movement correctly and safely. I can’t wait to continue with the program and enjoy all this gym has to offer!

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★ 4

The gym is clean and well run, and they do their best to make the most of the limited space available. The only reason this isn’t a five star review is because the front desk staff is aloof, preoccupied, and seem almost taken aback that you would ask them something. There are definitely exceptions, but that seems to be the rule.

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★ 5

Great place! Always clean and staff is very nice. Also haven’t had many problems with other members.

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★ 5

The space is always clean and well equipped for any workout you’d want to do.

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★ 5

Been going here for a little over a year and it's a fantastic gym. Great equipment and friendly, knowledgeable staff. There were a couple times where broken equipment took a while to get fixed (4+ weeks), but the past couple times something has been broken, it got resolved within a week. I don't do any of the classes or other programs they have, but they seem great and people enjoy it. Communication around closures and other situations were certain amenities around out of service is clear as well, and they're great about letting you to enjoy other locations if something at your location isn't working.

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★ 4

The gym is very clean and the staff is pleasant and knowledgeable. There are plenty of facilities so you rarely wait for equipment, except at peak hours.

The only thing that keeps it from 5 stars is that there are no gender neutral showers/facilities.

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★ 5

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★ 5

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★ 5

Great overall experience, easily the best gym in the Rittenhouse/Grad Hospital area.

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★ 5

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★ 5

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★ 5

I joined this gym about two months ago and have been absolutely loving it. I actually like the “awkward” layout that many others complained about in previous reviews. I find it’s never too crowded in one area & I love how there are multiple fitness studios/rooms to use when classes aren’t in session. Staff is always friendly, the shakes are great, and the sauna is massive. I just upgraded my membership to the studio plus option where you can take classes & have access to all locations. The one class I’ve gotten to try was mat Pilates with Sue & she was phenomenal. I think this is Philadelphias best gym that’s still reasonably priced. 10/10 reccommend.

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★ 5

Bright, big, spacious and clean! Engaging staff. Hydro massage chairs. GREAT MUSIC when doing THRIVE.
What is there not to love about this gym!!!! Join today

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★ 1

Great gym when the weather is pleasant !

Air conditioning in Cardio room can exceed 86 degrees near the tread mills and windows. Nobody can do nothing about it

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★ 2

Most of the staff here are really great. The space is set up in a weird way and sometimes the maintenance repairs for machines take A WHILE. I would’ve left more stars but unfortunately canceling my membership was confusing with different information given to me and Harrison was especially unhelpful. Gave it two stars instead of one because Dakota was able to help me get the problem resolved.

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★ 5

Shoulda put new lights in workouts areas where the mirrors are.

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★ 5

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★ 2

It’s alright, but there’s definitely better. Front desk staff is nonchalant and unhelpful. The trainers do a great job. Equipment has always been functional and they make repairs in less than a week (in my experience). Downside of the location has to be its awkward size/layout, short ceilings, and poor ventilation.

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★ 5

Great staff.

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★ 5

Clean facility, friendly and very knowledgeable staff, excellent variety of equipment. When all is said & done: a great gym!

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★ 5

Just joined the gym while on an extended stay in Philly. Gym is very clean and has nice equipment. The staff is friendly. When I needed help one evening, Charlie at the front was very quick to resolve the concern.

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★ 5

Friendly and helpful staff!!

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★ 5

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★ 4

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★ 5

Kevin from CF Thrive was absolutely amazing. He’s the best trainer I’ve met from this company. He genuinely cares about each person working out and is attentive on building strength and endurance. Awesome guy!

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★ 3

Not a bad gym but the etiquette among members is poor. I don’t know how many times I’ve used the equipment for under three minutes when someone comes up to me and asks how many more sets I have. Give it some time people!!! Geezzz

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★ 5

Excellent gym with great equipment

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★ 5

Good equipment good service, pleasant and convenient place to work out.

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★ 5

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★ 5

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★ 5

A warm welcome and a beautiful setting. Great atmosphere too

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★ 5

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★ 4

Great facility, can get a little overcrowded at times but the equipment is new and staff is great!

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★ 1

YIKES!!!! not a good gym and not a good experience.

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been a member since August 2022, and I’ve been for the most part happy with the gym and all the people working here. Things break here and there, but overall it’s a great gym with frequent upgrades/ renovations. I also love the fitness classes here (yoga, Pilates, body pump body combat, etc).

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★ 5

I've been a member of City Fitness "G-Ho" for almost 8 years. I basically attend the two senior classes offered on Tu-Thurs. with George Goodrich. George's classes have become a pertinent part of my daily life here in Graduate Hospital---I only miss his classes when I'm traveling. I've made many friends at City Fitness and am glad it was one of the first clubs I joined when I initially moved back to Philadelphia in 2017. City Fitness is part of my life now, what else can I say to recommend CF other than that?!

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★ 5

This is a great gym. Excellent equipment which is always well maintained. Comfortable environment. Helpful staff. Very happy to be a member.

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★ 5

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★ 5

Hey City Fitness Graduate Hospital Management--

Devonte at the front desk is the best: personable, helpful, and professional. I also commend the other staff, especially those who clean the restrooms, workout areas, etc for their diligent work to create healthy and clean workout facilities.

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★ 5

Love south st City Fitness!! Devonte at the front desk is always so sweet and the overall staff is very helpful and welcoming- the locker rooms are always clean too and there’s lots of equipment

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★ 5

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★ 5

I was visiting from out of town and participated in Jacqui’s 10am Vinyasa yoga class! What an awesome workout! She had great energy and a beautiful balance of easy to advanced routines. The facility is clean and modern, and the staff were so welcoming and friendly.

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★ 5

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★ 5

Clean facilities and nice staff!

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★ 5

Hi, City Fitness management :) just a note to say, you have built a *really special team, from front desk to restroom cleaners. They make people feel empowered and

happy and glad to be there, by dint of their warmth and attention to detail. Thank you, all of you, so much. Please keep up the good work. - a grateful Mama and her daughter :)

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★ 5

Had a great time at City Fitness Graduate Hospital! Great equipment and great classes. Tiah was very helpful!

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★ 3

Friendly staff but not enough equipment. Three squat racks three benches, prepare to wait unless you get in at exactly 5am. Also it takes forever for them to repair equipment and there's a message every other week about how the sauna is broken or the towel service is paused.

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★ 5

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★ 5

Had an awesome first time here. It's super clean and the staff are welcoming and nice.

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★ 5

Lovely staff and establishment, one of the best places to workout in the city by far!

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★ 5

Great gym! Clean and staff is super kind

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★ 5

I loved the facility! The staff really takes care of the gym and amenities, and I love the quality of the equipment. It gets bonus points for a great selection of energy drinks and shakes too!

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★ 5

Awesome experience working out with Coach Jake. He’s very attentive and motivational.

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★ 5

Great tour of the facility and a friendly introduction to City fitness. We joined. Thanks!

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★ 5

City Fitness Graduate Hospital is great!

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★ 5

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★ 4

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★ 5

My first day there. Place was spotless, staff was so nice and helpful. The locker room and sauna were beautiful! Honestly, just for those two amenities alone, makes the membership cost worth it! I enjoyed some weight machines and treadmill as well as looking in on a small group training class which I intend to join. I’m looking forward to my time at this gym! It’s also nice to leave with a caffeinated protein shake!

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★ 5

The staff here are honestly the nicest people. Thinking back to other gym experiences I’ve had there’s really no comparison.
Not to mention the place is pretty spotless and they have all the equipment you could possibly need.

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★ 2

This gym desperately needed some plate loaded machines for chest and back. There is only one chest supported row, no incline bench machine, or any other plate loaded anything.... then they did renovations, and added 6 plate loaded glute focused machines. There is clearly a target demographic.

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★ 3

Staff is great and helpful. Very clean and equipments are available on peak hours. However recent change in the layout of the gym has made it little congested. Plus they got rid of hand sanitizer and wipe stations most of the time do not have wipe or are stuck

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★ 5

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★ 5

Prices aren’t bad. Workers are very friendly. Holds you accountable to show up. What more could you ask for??

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★ 5

Put the coat rack back up

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★ 4

The gym is very pleasant, but there is no place for me to hang my winter coat. My coat is too big for a locker and I want to keep it upstairs so I can keep an eye on it. There used to be ample hooks for coats, but the gym removed them right in the middle of the winter. Please bring them back so folks can hang up their coats.
Thanks!

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★ 5

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★ 5

Adrien is an amazing Consultant and his shake "The Phill Jawn" was delish!

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★ 4

Can only give four starts because I just started and everything seems to be great there. I wouldn’t be able to give them a perfect score…I do believe city fitness will be a long term gym if things continue the way they are.

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★ 5

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★ 5

The friendliness of the staff and the cleanliness are top notch. It’s always a pleasure to enter the gym. Thrive is a great workout and the coach’s are wonderful. Especially Jake!! 💪

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★ 3

I like the space, location, and it’s a good crowd for the most part. They have a decent amount of equipment considering how tight the space is, although I’ll never understand how much space they dedicate to treadmills when all 20 of them are never being used.

There are some things about this gym that grind my nerves, however. First, they let equipment sit with an out of order sign for much longer than what’s appropriate. Next, they never refill tissues or paper towels. They don’t have a single place for tissues in the weight room or downstairs- only at the front desk or in the locker room. My nose runs the entire winter so I find this very frustrating. Then, in those 2 locations that are supposed to have tissues, they’re only actually there about 40% of the time. So then you turn to a paper towel, right? Good luck with that. The paper towels are nearly always empty and they’ll be empty when you get there and still empty when you leave. I’ve noticed this being a trend at the Grad Hospital location and East Market (the only 2 gyms I frequent). Next issue is the lockers. They’re constantly breaking. Lots of them have a hinge hanging off that makes them feel unsafe to use. And what’s worse, is every single time I’m there I see someone get locked out of their locker and have to have a front desk person come open it. Thankfully this has only happened to me once, but when it did, the employee that opened it acted like it was the most inconvenient thing that’s ever happened in her life. This happened to my husband at East Market recently one night after using the sauna/shower. There was no way for him to call the front desk bc his phone was in the locker, there is no phone in the locker room that connects to the front desk, and there were no other people in the locker room. Bc of this he was forced to walk out to the front desk in nothing but a towel and stand there for 15 minutes until the only employee working was done helping someone else. That was a very humiliating experience for him, but he said the staff member handled it well. Last complaint is the bike racks. There’s 3 bike racks outside of GH and 2 of them are only being held to the sidewalk by one last remaining screw. They feel like they’re gonna give at any moment. They’ve been this way since I became a member here a year ago. Outside of East market there’s only 2 bike racks and they’re constantly full. For such a busy gym they should invest in more bike racks.

Overall I enjoy these gyms - however these annoyances feel like such easy fixes for them to implement that could improve the experience for everyone.

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★ 5

Great gym! Staff are kind and genuinely want to help out. Lots of group workout classes to choose from. Big fan of yoga classes.

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★ 1

Read this review or Sara C's review before you make a mistake and waste your money! I cannot agree more with Sara C's review! I have been a member with this gym for almost 2 years now and have finally ended my membership with this gym. You are better off at another gym. Not only are you paying a monthly gym membership but you are also paying annual admin dues. I was just billed my annual admin fee even though the gym has been poorly maintained and the sauna was closed for most of last year. I asked for a prorated refund considering I am ending my membership this month and wont be using the facility, and they said no.

I had been hoping that improvements would be made sooner but have been met with disappointment over and over again. This is by far one of the worst gyms in terms of maintenance. First, there is always at least 2 or 3 machines and equipment that is out of order. They never repair them on time and you can go to the gym for weeks to see a sign stating that the equipment is out of order before they make any repairs. Second, they never have towels and they will always tell you that their laundry or dryer is not working. During my last two visits in February, they did not have any towels available. Third, they fail to maintain the hand sanitizers, wipes, and water filters. I was at the gym a few days ago and was there for nearly 2 hours and not once did anyone refill wipes. There were two dispensers that needed to be refilled and not once did anyone come to refill it. Also for all of 2024, they had these hand sanitizer dispensers that were never refilled, and they seemed to have taken them down sometime this year (probably to cut down on costs).
Also during this past summer, the sauna was down for nearly 3-4 months. I primarily go to the gym to the use the sauna, and there was no discount for not having that amenity during that time. They simply told me to go to another City Fitness gym which for me is inconvenient and out of the way. Lastly, they are terrible at keeping gym members updated about hours on holidays. I recall this past December ( I still remember the date - December 20, 2024), I went to the gym to try to work out and the entire facility was closed and under construction.

Overall, it's been a frustrating experience at this gym. There are better gyms now in Philadelphia- Equinox and Sporting Club at the Bellevue. I would consider those gyms first before selecting this one.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I’m enjoying the equipment and the people. It’s the kind of place where you want to hang and work out

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★ 2

Pros: Good hours (open from 5AM weekdays), friendly staff, WiFi works, option to do classes

Cons: Overcrowded in morning/evenings, could use more squat racks/bench presses/cable machines. If coming during these hours be ready to wait for equipment or adjust routine.

Compounded by fact that multiple equipment is “under repair” for months with no updates/visible progress. They need to improve their maintenance workflow or be more transparent

Seems like more emphasis is put into the premium services like the training classes than the actual gym user experience

Overall: a convenient option for those living in Grad hospital who want flexible hours. But could be much improved especially considering the cost

Source: Google

★ 2

Pros:
1. they have a good variety of free weights and machines, peloton bikes, squat racks, etc.
2. When I go at lunch, I largely can use what I want without waiting for it to become available
3. They have a sauna (when it’s not out of order)

Cons
1. There have been many times where equipment is out of order. Sometimes weeks and sometimes months (the sauna was broken for literally 3 months in the summer of 2024). When things are out of order there is next to no communication on a repair timeline. If you ask the front desk staff, they will tell you they have no idea. Also membership fees are not reduced if a key amenity such as the sauna is not usable.
2. The place is not very clean. Whether it’s the bathrooms, the water fountain, etc. it feels like the cleaners are doing the bare minimum. They really need to outsource their cleaning.
3. Not good value for money. I pay like $70 a month. I don’t have access to any of the classes (that’s only for premium members), there is no pool, basketball court, the equipment is just basic equipment, and sometimes it feels like there’s just not a lot of attention to detail (for example the weights on the bench presses are always in random spots and all switched around). There have been a couple times where the bench press I am using does not have any 45lb plates on it, because they’ve been moved to the leg press machine and not returned. This is curious to me considering there’s always like 3-5 staff members hanging out behind the counter. Surely one of them can walk through once every couple hours and make sure things are in the right place.

TLDR: City Fitness is not worth the price and there are better options (YMCA).

I’d consider the ymca on Christian st. I recently switched and I’m enjoying it much more. They have enough equipment that allows me to do an identical workout that I do at city fitness. I get access to basketball courts, pickleball courts, a pool, a sauna, a variety of different classes every week - all for almost $10 less a month.

The staff is also much more attentive. In the off chance a weight or two is out of place, a staff member moves it back as they do periodic walk throughs. The space feels much cleaner, and overall it’s just a better overall experience and I get way more amenities for less.

Source: Google

★ 5

Love the classes

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★ 5

Great fitness places across Philly 👍

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★ 1

I have been a member of this gym for nearly 2 years. It's the worst gym I have ever been a member at. The only reason I have stayed is the location and my favorite cycle class (shoutout to Abbey for being the entire reason I'm still a member at this gym). The space is cramped and they are always moving things around and doing renovation. They have a lot of space not used throughout the week in their Thrive studio, but they want to push everyone to be thrive members so you can't use it. Machines and equipment broken for weeks on end with 0 repair timelines. One of the two seated row machines has been out of service for a month. Assisted pull up machine down for over two weeks now. I've asked the front desk twice for a repair timelines and they don't have one. I assume they wait until enough equipment breaks to pay for repair. During this past summer, the sauna was down for nearly 3 months. Previously I had used the sauna 4x per week, and there was no discount for not having that amenity during that time. They are terrible at keeping gym members updated about hours on holidays. They won't post it on their social media for some reason. I've walked there when they were closed and ran into multiple members doing the same. It's not hard to post a story when you're closed, every other business in this city does that. Lastly this gym is filthy because they are cheap and won't outsource their cleaning. The sinks in the women's bathrooms are always grimy, and the water fountain has looked like this upstairs for two months. It's the most disgusting gym I have ever been a member at and it's definitely not the cheapest gym. If your New Year's resolution is to work out, go anywhere else.

Source: Google

★ 5

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★ 4

The gym needs a total stretch machine!

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★ 4

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★ 2

The city of Philadelphia is not an attractive enough city for any building to have this kind of lighting. The only reason this gym isn’t 1 star is cause the Passyunk one is awful

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★ 4

New lighting is horrible

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★ 3

The cardio room is too dark

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★ 5

Great gym. Great trainer programs. A bit crowded at peak hours.

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★ 4

Thrive & the Thrive trainers are the best!

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★ 5

Awesome gym. Was in town for a sporting event and trained here. Great set up and vibe

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★ 5

It was clean and a great experience !

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★ 4

Best gym for the price in the city by and large; gets a bit busy during peak hours but very clean, friendly, and functional

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★ 5

Recently joined.

Everyone is super helpful and friendly. Love all the classes and instructors. Cannot recommend enough.

P.S.- SUPER CLEAN GYM!!!!

Source: Google

★ 5

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★ 5

I always had a great experience with the staff at City Fitness.
They are really excellent and very friendly and excellent professionals.
And I really appreciate the time and help from the staff at City Fitness, I think they are excellent and very attentive.
Thank you to all the staff at City Fitness.

Source: Google

★ 4

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★ 4

City Fitness is a great gym. However, the Graduate Hospital location is not my favorite for a few reasons. First off, the positives; It has very friendly staff, very clean facilities, and a nice amount of amenities. They offer a full selection of classes and group/solo training, albeit smaller scale due to the lack of square footage of this location. I also really love the City Shakes protein shake bar. They have a wide selection of flavors and even protein coffee.

This brings me to the negatives, the size, overcrowding, no full size towel service, and lack of weight room organization. Granted the smaller size I understand overcrowding is inevitable however during these times staff should be more present to ensure weights and equipment are being properly put away and stocked as people are moving items all over the weight room floor to find space to complete their workouts.

My next major concern is again about weights/equipment not being in place. It seems regardless of crowdedness the weight room seems to be very unorganized and weights, mainly plates, are often not where they should be. The barbell benches are constantly in disarray with plates being in wrong slots or having only one of each size plate causing the user to have to constantly reshuffle plates and search the floor for the plates they need. The main concerns on this issue is Olympic squat rack plates and normal plates being mix matched, missing barbell clips (safety concern), and lack of properly stocked bench press plates (there seems to be less plates in general).

Last issue with this location is the lack of full size towel service. Their excuse for this is that it is not a “full service” club. This seems unfair to the members because we pay the same monthly dues as a full service club and should at least receive this basic amenity.

Overall a great place to workout in the neighborhood that just has a few key issues that need to be addressed to be a 5 star gym, even at its smaller stature.

Source: Google

★ 5

I love this gym. I go to the one in Grad Hospital and the E Passayunk location. Not sure which I prefer - Grad Hospital has a larger/nicer sauna.

Source: Google

★ 1

Way too many people crammed into a space with little equipment. Peek times are unbearable and sales team is way overly aggressive, borderline predatory, when it comes to workout plans that they make you trial for a cheaper biweekly membership. I was charged 50 dollar early termination fee after expressing dissatisfaction and cancelling membership. Disappointed to say the least.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place

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★ 5

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★ 5

Good friendly customers in employees

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★ 5

Adrian is such an amazing employee and made signing up so simple and fun. The gym is so nice and equipment is top of the line.

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★ 5

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★ 5

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★ 5

Thrive is awesome! And Kevin is the absolute GOAT trainer. Be there or be square.

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★ 5

Jack is great. Easiest signup process I've ever had with any gym.

Also the sauna is now working (at least for men).

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★ 5

Such a positive welcoming experience. I recommend CF to everyone in Philly!

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★ 5

Excellent service with membership, clear, & consise information, without pressure. Very kind Admin. Gym is clean with many many option for great all a round health . They have the key ....stop in see for yourself

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★ 5

Checked in at 9:29 for a 9:30 Barre class . Got to the door and the instructor literally put her hand up saying no you cannot join as the class is about to start. What an uncomfortable moment.

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★ 5

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★ 5

The staff were all super friendly and willing to work with what you have, shoutout to Adrian and Christian who helped me with all the specifics of signing up and to Zac who led me through my first Thrive session (which is fantastic, even though I got my butt whooped) thanks for making me feel at home

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★ 5

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★ 5

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★ 1

The employees are unprofessional and financial predators. They will tell you they have affordable memberships then charge you insane prices due to fine print they knew you would miss. They are comfortable saying things to you that they do not intend on following through on. They do not care about member satisfaction- only that they get to charge your bank account any amount they desire at any point in time. The fact that someone has to deactivate their bank card to stop the unexplainable charges from happening after already speaking to multiple employees is frightening. Be careful joining this gym it is a huge risk to your financial security.

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★ 5

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★ 5

Great staff

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★ 5

Jack was very welcoming and thorough giving me a tour of the facility

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★ 5

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★ 5

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★ 5

Tight space with decent equipment.

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★ 5

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★ 5

Great gym! Great on boarding process!

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★ 5

Excellent offering as to free weights, machines, and aerobic equipment. 2-floor, spacious, clean facility.

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★ 5

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★ 5

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★ 5

Feels good to be back! I used to be a member but I moved to Chicago, now that I’m back in Philly I stopped by to visit and i signed up for a 12 mo agreement :). Adrien and the staff were amazing.

Source: Google