★ 5

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★ 5

Awesome gym and great staff. Especially Gary, he was super helpful and very accommodating!

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★ 5

First day of membership and loved it. Had a Peleton ride (no wait) and used the massage beds (again, no wait). Shower was great. Clean, good pressure. Dinan’s friendly staff. Glad I joined

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★ 4

Great gym, but closing at 8 PM on weekends is a big letdown. For the price, hours should stay consistent

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★ 5

Paid for a week while on vacation. Expensive, but a great place.

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★ 5

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★ 5

I was there only twice and I had a great experience. I was treated very well and I felt very comfortable. The place, the atmosphere and the people were amazing

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★ 5

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★ 5

Great staff Jay Franco is an amazing human! See her and she’ll get you on your path to greatness
Has everything you need to get into shape the way that works best for you!

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★ 5

Leaves space do your own thing. 🫶🏾

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★ 5

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★ 5

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★ 5

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★ 5

The Yoga classes are soooooo good!!! With real skilled yoga instructors. I love em 💖

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★ 5

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★ 5

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★ 5

Was very glad that loud music was not playing!

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★ 4

I have a corporate membership through Penn which is fairly priced. The performance+ membership does not seem worth it, but depends on your wants. I attend 2-4 classes/week. The instructors are welcoming, kind, & push you to strive for personal goals. There’s a great community feel to City Fitness. I wish there were more classes mid-day. Only thrive is available from 1pm-4pm on week days. Thrive is not included in memberships. The Fairmount location is beautiful, clean, & well kept. Shout out to Jane Mills’ power cycling & Maggie Ludwig’s energize & flow. They have quickly become my favorites ☺️

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★ 5

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★ 5

Great full service gym with good classes and all the cardio, strength, and recovery options.

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★ 5

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★ 5

Helpful, clean and reliable

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★ 5

This location was very welcoming and pleasant. The space was clean, and the employees were friendly and professional. I truly appreciate the Thrive team!” Lexus and Natasja are the best coaches!! Thank you guys!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

💫

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★ 5

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★ 5

Well equipped gym. Modern. Lots equipment

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★ 5

Upon signing Bridget was very helpful and checked in couple days later. The facility is immaculate. Nice range of classes and excellent facility hours. Emily's yoga classes are fantastic.

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★ 4

Not overly crowded

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★ 5

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★ 5

I love this place

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★ 5

Diva is the best instructor hands down

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★ 5

Great gym 10/10 vibes. staff is mega friendly and seems to genuinely care about how my day went, and in this cruel world sometimes that’s all it takes.

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★ 5

Polite and professional in reference to the staff. They are very attentive with respect to the functionality of the equipment and facility. Very clean.

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★ 5

Very clean gym:)

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★ 5

Wonderful people that work there very nice A very clean place I enjoy working out there

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★ 5

Such a great gym, please get a golf sim

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★ 5

Great gym, brand new, equipment, super nice

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★ 5

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★ 5

Great gym. Great experience signing up.

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★ 4

Easily the best gym in the city. Loved the East Market Location. Way bigger on the inside then I thought. Brought a day pass, used the equipment wasn't crowded, you the steam room and left solid experience.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Gary gets 0 stars, my experience was extremely poor and I would not sign up solely because of him, I was in town visiting due to relocating and signed up for the day pass which gave a clear option for clicking visiting from out of town I get there and Gary says that the pass is only for people who wants to join or I would have to pay a daily rate I kindly decline due to the inconvenience of feeling out a form and this was not clear while signing up.

Gym-very small and seems dated you’ve been warned I would pass. If the only way to use to day pass is signing up that’s terrible or should be clearly stated Gary’s customer service didn’t help

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★ 5

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★ 5

Everyone I spoke with is helpful and energetic about health and fitness. I’m excited to come back and get into Thrive coaching with Coach Natasja!

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★ 5

Tremendous gym

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★ 5

Such amazing and friendly people!!!

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★ 5

This gym has everything I need for a great workout, plus a friendly community vibe that keeps me coming back. The equipment is always clean and there’s plenty of space to move. It’s become my favorite spot to get motivated.

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★ 5

Clean facility, great class! Will definitely be back!!

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★ 5

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★ 5

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★ 5

Great facility very clean and well organized

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★ 4

It can get a bit cramped during peak times but I always manage to get a good workout in. If classes are more your vibe great selection of those here as well.

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★ 5

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★ 5

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★ 5

I had a great first visit, everyone is very professional and friendly and the facility itself is beautifully equipped and spacious

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★ 5

Great gym! Clean, friendly, welcoming plus free towels and epic recovery room

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★ 5

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★ 5

Great gym

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★ 5

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★ 5

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★ 5

I love this gym and the Thrive classes with Natasha are my favorite. Very pleased I joined CF. Highly recommend.

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★ 5

Really nice gym (Fairmount location) and is way bigger than what it appears to be. There are three floors and staff is polite. Very clean space as well.

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★ 5

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★ 4

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★ 5

Really enjoyed the recovery room. Wished you had larger towels.
Staff is lovely.

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★ 5

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★ 5

Had a great experience signing up today with Gary! The process was super easy and everyone was very polite. The gym looks clean and has lots of room. Im excited to try out the classes here!

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★ 5

I love the new lower body workout equipment! And I especially love how the Clean team is very active did ads an extra comfortability feel to the locker rooms and use of equipment! The most active team I’ve ever seen in a gym!

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★ 5

Great customer service, clean facility and the best personal trainers: Natasha, Montgomery and Justin❤️❤️❤️

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★ 5

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★ 5

Excellent location in the neighborhood
Clean facilities and training staff is awesome especially the THRIVE crew!

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★ 5

Fairmount has the most classes for Pilates, Barre, and Yoga.

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★ 5

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★ 5

I just joined City Fitness-Fairmount and had a very positive experience! Tevin gave me a comprehensive tour, explaining all the options and opportunities available. What stood out was the zero-pressure approach to membership. I genuinely appreciated being able to choose the package that perfectly fits my needs without the aggressive push for a more expensive option that I’ve often experience when joining a gym. I'm excited to start my fitness journey at CF-Fairmount!

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★ 3

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★ 5

Effin top notch mate!

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★ 5

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★ 5

CF Fairmont serves a great purpose for me: close to home and has an elliptical.

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★ 5

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★ 5

Great facility with a wide variety of equipment offered to fit your workout needs. Very friendly staff.

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★ 5

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★ 5

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★ 5

It’s actually pretty decent. Close to my house in brewerytown and walking distance. I appreciate not having to pay for parking downtown most times with this location. Forgot it was even there, tbh. 🤩

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★ 5

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★ 5

Everybody’s nice, helpful, inspirational informational

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★ 4

It fits my fitness needs as I am working on being more consistent and committed to a more active and healthy lifestyle.

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★ 4

The gym is great! Friendly staff and new equipment. The only thing keeping me away from five-star ranking is the somewhat limited group fitness classes offered.

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★ 5

Great facility and great staff, with great service to the members. Legitimately the best gym I’ve been a member of ever

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★ 5

Great environment , only visited as a guest but I lived in Philadelphia I would 100% join this gym.

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★ 3

This is a good chain gym. Very spacious, clean, offers many options for recovery (sauna, steam room, hyperice, massage chairs and red light therapy), staff is friendly, and they offer various group classes from boxing to yoga.

While these amenities and offerings are great, I'm docking a couple stars for a couple reasons:

- extra recovery options (such a hyperice and red light therapy) are not available at all the locations.

- the classes and the extra recovery options like the hyperice and red light therapy are only included in the studio plus and performance memberships.

- there are no parking lots, period. Inconvenient for those who only drive and don't want to or can't walk, bike, rideshare or take the public transportation in the city for whatever reason.

- the MOST frustrating, at least for me personally, is the fact that the functional training area is nearly ALWAYS occupied by THRIVE group sessions. The THRIVE area has a great variety of functional training equipment such as sand bags, kettlebells, pull up bars, step up boxes, med balls, more barbells, etc. Unfortunately, you can't access this equipment because the area is off limits during the gym's busiest hours - before 9 am and after 5 pm - which are the times when most people go to the gym.

These are the reasons why City Fitness is a good chain gym and not a great one. If members are paying $100+/month we should be able to access all the equipment at all times. That's literally what we are paying for.

I hope the City Fitness team will change this in the future because once my membership is over, I won't be renewing.

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★ 5

Great spot, knowledgeable and friendly staff. Love the sauna.

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★ 5

Amazing facility with exceptional staff and costumer service.

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★ 5

Very nice gym with modern well-maintained equipment and friendly staff

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★ 5

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★ 5

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★ 5

City Fitness is a fantastic gym with top-notch facilities and a welcoming atmosphere. The staff are professional, friendly, and service-oriented, making every visit enjoyable. The gym is clean and well-maintained, with a variety of equipments, hot-cold beds for recovery, and a wide selection of class options with superb instructors who are very helpful. City Fitness also offers corporate discounts.

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★ 4

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★ 4

I have tried to email and use the website to figure out the monthly cost of a membership and even tried to sign up for the membership online. The website seems to be broken and never got a response from the email. I don't like to give bad reviews but tbh I don't know how to get in contact with you all.

edit: they fixed their website and I got in contact but turns out the gym doesn't fit my needs but they were nice. It's also a nice gym.

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★ 5

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★ 5

Clean, spacious, great staff. You come in and know this place is there for your wellness.

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★ 5

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★ 5

Emily is good.

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★ 5

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★ 5

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★ 5

Extremely clean. Staff are helpful and polite The times that i go there you dont have to wait on machines or weights

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★ 5

I’ve been working out at the fairmount location for several months now. It’s been a good experience so far. The staff is friendly, helpful and positive. The gym and locker room are either clean or being cleaned. They have a nice variety of equipment that seems to fit the volume, so I almost never have to wait or divert my workout. They have a bunch of classes. I’ve taken a few and seen a strong community. Smoothie bar, sauna, loyalty program and reasonably priced for a quality gym in the city.

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★ 5

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★ 5

Professional and friendly staff. Great exercise equipment. Very clean facility.

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★ 5

I truly enjoyed my time. It's a clean and not overly noisy. Staff is friendly and welcoming. I can't wait to go back.

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★ 5

I especially like the sauna and recovery devices. !!!!

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★ 4

Really friendly and competent staff. A well equipped and straight forward gym- all sorts of people that are focused on what they’re doing.

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★ 5

I was a visitor of one day. I was really impressed with the facility. It is Super clean. They had most of what I needed as far as machines. Over all a Beautiful facility.

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★ 5

City Fitness in Fairmount is the best, and all of the Thrive coaches are excellent! Keep up the great work!

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★ 5

Bridget was very helpful, thank you!

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★ 5

The facility is clean with a variety of options. The staff is very kind and helpful.

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★ 4

Wish a variety of music was offered during classes specifically spin. It tends to lean towards edm mixes but love a hip hop class or house class at the fairmount location. Classes also fill up extremely fast would love a waiting list via the app. Lastly the sauna is consistently broken which is a major contributor to my membership. Overall the facility is always clean and friendly staff.

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★ 5

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★ 5

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★ 5

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★ 5

Wonderful gym, friendly staff and excellent facilities.

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★ 5

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★ 1

City Fitness is nothing short of a fraudulent scam. Even after my one-year membership expired and I moved out of state, they shamelessly drained my checking account with relentless, unauthorized charges. Their predatory billing practices forced me to involve my bank, as the company outright refused to stop their criminal behavior. Beware: once you sign up, you're trapped in a vicious cycle of deceit with no escape unless you resort to legal action. This is not merely poor service—it’s a blatant abuse of trust and a financial betrayal that no customer should endure.

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★ 3

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★ 5

Loving City Fitness so far! Bridget helped me set up my membership and she did an amazing job explaining all my options thoroughly

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★ 5

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★ 5

This gym is great. High quality equipment. Plenty of room for different style of workouts. Overall, this gym is excellent. It is great to have a gym like this one close to where I live.

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★ 4

It’s a decent gym that has everything I need. Kind of small and a little over priced but overall good

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★ 5

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★ 5

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★ 5

Clean, open space, great team members and lots of studio classes. The hydro massage chairs are a treat. Easy to book classes.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

I think it has some nice features… it’s clean and has a good amount of equipment and space to stretch and work out. I love sauna and water massage bed so much! I wish they had more class offerings during the day like yoga, Zumba, and Pilates. I also wish they offered services for getting one on one workout set up with a trainer. The music isn’t great and also very loud especially when trying to relax in the sauna. It would be great if there wasn’t music in the locker rooms, and maybe some quiet hours. It’s so close by that I can’t help but go and do like the machines they offer.

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★ 5

Very clean gym, staff is helpful and the smoothie bar has so many delicious options!

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★ 5

Great gym, great staff

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★ 5

Reasonable price with great amenities. Staff takes care of the place

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★ 4

City Fitness membership is a good value as the variety and quality of equipment is better than most gyms, the facility is clean and well maintained, and the staff is friendly.

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★ 5

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★ 4

Too crowded today. Some individuals hogging machines

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★ 4

Good gym overall. Equipment is new and they have everything you need. Not giving it 5 starts since the locker rooms are really small.

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★ 3

Love this gym but it is way too tiny for the amount of members they have

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★ 5

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★ 5

Maddie was great to work, very accommodating and made the destitution process very simply

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★ 5

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★ 5

Well organized, equipped and staffed gym chain here in Philly. Never too crowded and a variety of options. 👍🏻

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★ 4

Very nice, but for me there too many people!

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★ 5

Great gym. Friendly staff. Sometimes a bit crowded at prime time but that’s to be expected.

Only recommendation is to get one of those precor stretching chairs that your other locations have, and look into getting radiators. The forced air heat in the winter time occasionally creates an awkward atmosphere in the gym and leaves all the metal wet.

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★ 5

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★ 2

Sauna never seems to be working right.

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★ 5

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★ 5

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★ 4

Clean, excellent free weights, cardio, and machine selection, friendly staff. The music is even pretty good sometimes. Just wish they had a dedicated spot for pull ups that wasn’t in the way of all the Kettlebells or attached to the cable stacks.

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★ 5

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★ 4

The new years crowd has been ridiculous lately. I joined in the fall when most times or day there was minimal or no wait for machines and other equipment. Lately the wait has been incredibly frustrating at all times of day (except 1-2pm on weekdays) which is why I can’t give this place 5 stars. I wish they would cap new memberships after a certain point so that existing members aren’t leaving with negative experiences.

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★ 5

Thrive and Troy rule!!!

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★ 5

Clean, new equipment, friendly staff

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★ 5

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★ 5

Clean facility, great array of equipment and fitness spaces, helpful and friendly staff

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★ 5

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★ 2

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★ 5

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★ 5

I’m loving this gym for the classes, recovery chairs and sauna. It makes me feel like I’m getting a luxury experience.

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★ 5

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★ 5

Great gym with lots of fun classes to always keep me interested.

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★ 5

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★ 5

Been going to the City Fitness in Fairmount since last September and quite happy with everything. The gym is always clean, very equipped, and is open 5am to 12am on weekdays which is great for those with challenging schedules. Also, I have Thrive membership and love the trainers! They work with you to tailor the moves in a way that’s best for your body. Natasja is my favorite! Her energy is unmatched and she’s very knowledgeable about different exercises for each muscle.

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★ 5

I took a thrive class with Troy. Troy was great- I got a great workout! He ensured that I maximized every exercise (modifying when I needed it). I am definitely going to feel it tomorrow. Thanks- Troy - I will definitely be back for more!

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★ 5

Great place!! Went with friends it was a good time

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 3

Decent equipment, friendly staff. Classes are fine, but the class rooms are super small and overcrowded when full. Gets really hot during rush hour - the AC is definitely not able keep up.
Overall good addition to the neighborhood. the biweekly billing is a pain though.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Staff is professional and responsive. Gym layout(fairmount location) is a bit odd but overall a good clean gym not overly crowded. Members don’t just sit on the machine and use their phones. Showers and sauna are well maintained.

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★ 5

I love this gym. It very spacious with every piece of equipment that you need. I’ve never been in a gym so clean. Cleaning staff are consistently cleaning from 5am to 12am nonstop. It has a juice/smoothie bar and even a recovery room and sauna. The staff are friendly and top notch. The best gym I’ve been to in Philly.

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★ 5

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★ 5

Great vibes at Fairmount CF! Plenty of space and 4 squat racks👍🏻
People are friendly and serious about fitness!
I love my time at this gym👏🏻

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★ 1

I wish I could leave negative stars with this review. The only reason this has a star is because I literally can't submit my review without it.

I have been to this gym several times as a guest and was met with opposition with each visit. Which is extremely odd when I've been to Logan square and the staff there go out of their way to ensure the experience I have at their location is top tier.

I have never been to a gym where the employees literally look miserable never smile, are rude and lack solution orientated skills. During my several visits as a prospect I was told I couldn't use specific equipment that was needed for my workout and given no solutions or alternatives. I won't hone in on my experience while not being a member this will easily turn into a book so I'll spare the details and just leave the review based on my last 2 experiences.

I decided to join the gym and go from prospect to member thinking maybe if I changed the status of my account I wouldn't be met with opposition when simply just trying to get through workout. I paid $25 for the membership and immediately cancelled my account on my way out of the door. Here's why.......

During my last 2 visits Laurel who is apparently in a leadership position went out of her way to be rude and nasty to me and my friend who has been a member of the gym for about 4 years. My training plan requires me to use a wall ball and sandbags during our workout. The last time I was there prior to today I went to grab the wall ball to use in the room next door Laurel stopped me and said I couldn't use the wall ball that no one was using and gave ZERO SOLUTIONS OR ALTERNATIVES. Cool I chalked it to maybe she was having a terrible day so I gave her a pass. However I have never been to a gym where the membership is NOT cheap and been told I can't use equipment the membership pays for.

Today was the last straw I went to go grab UNUSED sandbag that didn't even have sand in it clearly no one was planning to use the bag so I grabbed it and went into the room literally next door.

Laurel who was on her way down the steps hit a U turn when she saw me to literally come get the sand bag from us and did not provide a solution or any alternatives. Sis went out of her way just be be nasty for no reason. I'm. not sure how she even got a leadership position bit that's neither here nor there.

This treatment left me feeling unwelcome and unsupported, and unfortunately, it led to three memberships being canceled due to interactions with Laurel. I hope my experience can be used as a teaching moment to encourage staff to provide solutions and a more inclusive, respectful environment for members.

Thank you for your time, and I trust City Fitness will take steps to ensure better experiences for others moving forward.

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★ 5

Staff were very friendly and assisting. Equipment was clean and in good shape.

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★ 5

Beautiful location and friendly environment… plenty of space and high end equipment

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★ 5

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★ 1

I just moved to the area from Washington DC and stopped by for a tour. The lady was very rude. She refused to give me a tour because my id was in the car and not on me. . It was a very bad first impression, negative energy and didn’t feel as welcomed.

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★ 5

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★ 5

Everyone is so nice and makes it a g
reat place. I have not been in in quite a while and probably asked a dumb question, but I was treated like an old friend. I live here in the neighborhood and City Fitness is great part of the neighborhood.

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★ 5

My only gripe is offering showers but no towels.

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★ 5

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