★ 5

Great gym and location in Scranton. Affordable prices and they have improved the equipment over the years!

Source: Google

★ 5

When I can't make it to WB Crunch...Scranton is fantastic to have as an option. Brad is a true champion for fitness. Great heart. So kind. I have gone super early and the vibe is sweet. People working out early are my speed. Head down, pushing hard. Just getting back into movement and having a clean, bright space with great staff is critical. Crazy crowded after hours, like all gyms. Smoothie bar... Phenomenal! Awesome post workout. smoothies.

Source: Google

★ 5

Source: Google

★ 5

Great gym, wish they were open later

Source: Google

★ 5

Just joined Crunch. the gym as a whole is awesome and tidy / clean . The machines and equipment are new and everyone keeps to themselves or are polite and willing to help if you’re not familiar with the equipment. I had a “kickoff” consultation with Kaz the personal trainer and he was more than polite and willing to give me insights on what will help me with my fitness journey and overall health . Crunch 10/10 KAZ 10/10

Source: Google

★ 2

Source: Google

★ 5

Very nice gym. Good equipment. Very friendly staff. We stayed at the Radisson and they offer half off of day passes and add one. Highly recommend.

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

They keep encouraging me and I really appreciate it. I have my own motivation to go to the gym but when it comes down to work and going to the gym it's hard. I try and go after work if I have the time. I try and go whenever I possibly can. It's a great gym, the people there are friendly no shaming or anything of the such. High recommend it to anyone. If you max out the membership for $41 a month then you get a lot of cool things like training days you can participate in. Tanning room I think it was. Everything there you have access to when you pay that. So again highly recommend it!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

+ Wide array of equipment

- $20+ dollar base price, more expensive than other Crunch in the country but with same equipment
- Can’t cancel online, HAS to be in person
- Busy most hours of the day past 9a

Would rate higher if price was lower to match competitors and other locations within the same company

Source: Google

★ 5

Source: Google

★ 1

I’ve been coming here since 2018. The trainer Leigh that does the boxing class hogs every heavy bag and all the space, there are like 12 bags and she needs them all for 2-3 people and won’t let you work out. Me and several others were removed from using the bags by her. I pay $40 a month for membership and don’t have time to stand around and wait an hour for your class. The sign on the wall says to share equipment and allow
others to work in but I guess that doesn’t apply to trainers.

Source: Google

★ 5

Source: Google

★ 5

One of, if not, the best Crunch location. I love Crunch but some of the facilities are lacking, not Marketplace Crunch.

Source: Google

★ 5

Source: Google

★ 5

Visited for the first time for free. Gym has a wide selection of free weights and equipment.

Source: Google

★ 5

Source: Google

★ 3

On my past visit 1/9/25 7:45p, I brought my sister as a guest under my account, but she was initially denied entry because the staff claimed her old account was in collections. After asking them to double-check the assumption, they realized her account had been paid in full. This was embarrassing for her and could have easily been avoided if they had verified the information properly before making that claim. I hope that Crunch fitness improves their process in that regard to avoid putting people in situations like this.

Source: Google

★ 5

Like these gyms. Just wish one was closer and I did not have to drive an hour. So I go once or twice a month as a guest.

Source: Google

★ 5

Everything you can think of to build muscles or lose weight

Source: Google

★ 5

Great atmosphere and an even better workout now that they underwent a renovation. More squat racks, more machines, a larger free weight area, a personal fitness specific area and a SMOOTHIE bar, and red light therapy machines. Your fitness journey starts and continues here!

Source: Google

★ 5

Great space, modern equipment, showers are clean. Great staff

Source: Google

★ 5

Source: Google

★ 5

I recently joined this gym after working out primarily at home and outside for cardio for the last 4 years. A1 gym 👌🏽. Massive parking lot, massive gym with all the equipment, a juice shop. They even got a day care, tanning machines and all kinds of stuff I ain’t never gonna use but it’s there haha. They walk you through the membership prices in detail as well. You can’t go wrong here

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great fitness center! Has all the classes you need from yoga to spin! Trainers are always on hand to help. Juice bar, red light therapy, tanning, and daycare for your kids!! Plus free parking!! You can't miss!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Awsome experience friendly staff latest machines .
Relaxing environment. Must join. Reasonable packages.

Source: Google

★ 4

Nice and clean gym but prices are alittle high...

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Great location, great price, clean, and nice employees. If anyone is wondering, I'd say between 5pm to 8pm is probably the busiest block of time there. Have fun stay safe!

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Today I had the WORST DISPLACEMENT since I have lived in the USA, 3 months ago I went to the gym because I had received a flyer for first responders. When I arrived the person that I will not mention name ( because I am not like him) attended me in a thousand wonders, I showed them pictures to see that if I am first response of the International Red Cross and he super nice ( I do not know if it was because they earn commissions or something ) I say this because I could not attend the gym, due to health issues, seeing that the doctor told me that I could already exercise, I went today 4/18/24 at 12:49m, very excited to start Monday and the same person who served me so kindly at the beginning, today was serving another person , saw me coming but decided to IGNORE me as well as another person sitting with his cell phone, both saw me and NONE were able out of EDUCATION AND COURTESY to say : Hello Good afternoon! Wait a minute, NO! She just ignored me by turning around and calling someone else to take care of me : her comment as she turned around was: name: there is a person waiting.

You know, it's NOT the money because the subscription is the least of it. It is the BAD EDUCATION AND CORDIALITY THAT MAKES YOU DISAPPOINT and look for other GYMs.
WHAT A DECEPTION AND WHAT A THRILL TO SEE HOW A MAN NOT EVEN FOR EDUCATION to a LADY, has acted that way! Of course you got your commission for sure!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great gym.

Source: Google

★ 5

Best Gym in this area!👌

Source: Google

★ 5

Source: Google

★ 3

Well, there are not many options here to compare. Although this gym is often dirty. The bathroom is almost always dirty. Too many people. Good and friendly people work here.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This place was horrible. We called this place to ask how much a member ship was and someone was disrespectful and rude about it.

Source: Google

★ 5

Source: Google

★ 1

Highest membership being paid - but because it's not our home gym we are unable to bring a guest... Kinda makes the membership a waste.

Source: Google

★ 5

i had a great experience, my personal training is liz & she is really nice & does a great job at teaching me.

Source: Google

★ 5

Great staff. Good equipment

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Pro services for fair cost

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I am from CA and we were members of Crunch over there. Those gyms were not even close to how nice this one is! There are plenty of treadmills even at peak gym time. The squat racks you might have to wait for if you come at 5pm, but that is to be expected. My favorite time to come is around 6am because there are some people there so it’s not an empty ghost town, but all the equipment you will need is open. I also take the classes on occasion and they have the fanciest spin bikes LOL. They have a digital screen on them to show all your stats like mileage, calories burned, gear, etc. The HIIT classes are my favorite though. There is a special HIIT zone to do the class and you cycle through different stations. There is every level of ability doing these classes so don’t be afraid! I also loved doing their kickboxing classes. They have a box of gloves you can use if you don’t have your own. Then, you get to punch and kick the bags even if you don’t know how to (like me) they will teach you. We also had some funky stuff with our old memberships and they were patient and understanding getting all the info they needed to switch us. 10/10 would recommend this gym!

Source: Google

★ 1

So I call and ask if they except my insurance for compensation as payment for a membership. I spoke to Phil. He says, " Ya, buddy! Come on in." Now I called ahead because of the reviews regarding cancelation of the membership. Why take a chance? So I two step to the Mall, enter the facility and am greeted by a very pleasant young woman. Get the tour, all the while she's doing great pitching the upsell of amenities available. Get back to the counter and she was unable to process my insurance. No problem, the "Y" had a little difficulty 3 years ago when I joined. Phone rings and it's an individual with the complaint of cancelation some months prior but still having the deduction from their account. Ten minutes later she ask, who I assume was the manager, for assistance. Now this cat was at the counter the whole time coaching her on the process of billing my insurance, he takes the call and the process continues for me. The poor woman is stymied and ask if he can complete the transaction. He taps a couple keys and tells me we have to contact customer service. He then proceeds to write the number down for me. The number is on the back of my card, I don't need it. I asked if he couldn't resolve it at the counter. Want to guess his response. So I just got off the phone with my carrier and was made aware that there shouldn't have been an issue. So that's my experience. He's either a very poor salesman or a very good one. Either way, like I said, "Why take the chance?".

Source: Google

★ 5

Source: Google

★ 5

Great place to workout! Cardio machines, weight machines, free weights, heavy bags, power lifting, classes, personal trainers; this place has it all! Whether you’re a novice or a hard charger, you’ll love this place. They even have free indoor parking. Check it out.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

The gym has a problem with organizers dumb bells in a numerical order. When I went some machines were being operated on

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

So far so good. I like how the sales people aren't too pushy.
Edit. After going 10-12 times, it's frustrating trying to get on any of the equipment to do the workouts my trainer gave me.
Edit: After a year I'm very satisfied. They expanded to put more equipment in.

Source: Google

★ 5

Great place

Source: Google

★ 4

Clean, roomy great spin classes.

Source: Google

★ 1

I'm a disabled veteran who asked for his money back because I could no longer exercise there they told me that they couldn't refund my money which I think is not a good policy. To the point where I've had to change my credit card so they won't charge me anymore. Said I needed a doctor statement to cancel my contract. Didn't know I was in grade school and have to ask their permission to cancel. Not good business practice and not very sympathetic to a disabled veteran.

Source: Google

★ 4

A Nice positive environment filled with people.

Source: Google

★ 4

How much is the daycare exactly ? It isn’t showing on the app . Shows that you have to pay extra with your membership but not a price range .

Source: Google

★ 2

Source: Google

★ 5

i have become very fond of this location as well as the staff
this is my go to so i can unwind from a hectic day. i can't wait to see the results of the upgrade, bc it's already a nice clean and comfortable atmosphere. thank you to the owners for their personal interest in their clients. we appreciate you!!!

update: I wrote this review before REALLY knowing the people who run this establishment. always wait a while before you write a review, because, people tend to show their true colors eventually. ( dirt always comes out in the wash ) I want you to know that I trusted Crunch with my banking info, and I'm now suffering a horrible hardship for it.
without my consent, after knowing I was not able to participate in gym activities, due to physical ailments that got worse after I joined the gym. they took it upon themselves to take $300 out of my account that left me with no money for the rest of the month.
the amount was taken out for a personal trainer, mind you I hadn't had a personal trainer since aug '22. I asked who got paid as my personal trainer. they declined to answer that question. I am a senior on a fixed income. they knew that fact as well.
please be careful when dealing with these people. you have been WARNED!!!

Source: Google

★ 4

Here almost every day. Very clean and staff is friendly. Decent selection of equipment. Wish they would go back to pre-pandemic hours. Would be there every day if the gym was open passed 9pm during the week or 5pm on the weekends. Have been toying switching gyms simply because of the hours.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Yeah you can go to planet fitness for $10 but just go into crunch with a guest pass once and you will understand why so many people stay here for so long

Source: Google

★ 5

Source: Google

★ 5

Awesome staff and very friendly environment.

Source: Google

★ 5

Source: Google

★ 5

Crunch has it all!
It's an amazing gym, great equipment, friendly staff.
Love this place!

Source: Google

★ 3

Great gym just overcrowded. Little better with the new renovations.

Source: Google

★ 5

The people are nice and helpful, and there's no judgments of your fitness level.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I’m a truck driver, and swing by this location yesterday. 100% recommended. Amenities are very clean, an amazing crew, and huge spaces. Congrats.

Source: Google

★ 5

Added new equipment... definitely better... avoid the the pm crowd and goe at 7

Source: Google

★ 2

Nice gym, but had multiple unauthorized transactions from this place and do not recommend.

Source: Google

★ 5

Best gym in the area

Source: Google

★ 5

Source: Google

★ 1

Would not let you end the membership had contact bank to stop payment.

Source: Google

★ 3

Nice gym with helpful staff. Couldn’t ask for more from the staff.

The closing hours are kind of early. 9pm on a weekday is early. Should at least be 10pm or 11pm like their other PA location. Hope to see this changed sometime soon but not sure if the closing time has to do with it being attached to the mall.

Source: Google

★ 5

Source: Google

★ 1

The rowing machine is broken, there are no clips for the free weights, but the gym is not worth the money.

Source: Google

★ 4

Source: Google

★ 5

The treadmills should be at the windows, not the bikes that block the view. Just my opinion.

Stellar gym, very family friendly. Recommend it to anyone!

Source: Google

★ 5

Source: Google

★ 4

Great, very clean.

Source: Google

★ 5

I'm loving it

Source: Google

★ 5

Source: Google

★ 5

Amazing place.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I was in town last week for work, and needed a place to work out. I found CF and could not have been more pleased. Adam at the front desk walked me through the parking situation on the phone and happily greeted me on my arrival. I told him I was in a slight hurry and he quickly registered me as a guest. Great selection of equipment. Very clean and well organized. Unlike some other places where people just sit on the machines with air pods on staring at their phones and giving you a blank stare if you want to work in, the other members were more than willing to let me join them. Super pleasant and easy experience both days I went there.

Source: Google

★ 5

Source: Google

★ 5

2022 update: a renovation has been announced, which will bring even more space and equipment.

Excellent gym. Lots of equipment, kept clean, and reasonable rates.
There's always something available earlier in the morning. I understand evenings can get pretty busy.
The staff is friendly and helpful.

Source: Google

★ 4

The gym is nice and with enough equipment, it gets very busy in the pm but it’s mostly empty the am.

Source: Google

★ 4

5am is the best time to get a great w/o.

It's crowded any other time I been. Supposedly they are expanding but construction hasn't started yet.
Hopefully soon.

Source: Google

★ 5

Amazing people that are enthusiastic about what they do and most importantly they truly listen to you to get to know you, what your goals are and where you want to be to set you up for success!

Source: Google

★ 4

Clean and we'll run with ample equipment both cardio and weight training. I especially like the group classes such as spin. The instructors are very knowledgeable and personable. Cost is reasonable and they are supposed to be making major improvements in the near future.

Source: Google

★ 5

Great gym for the money. Nice selection of equipment with a major expansion coming soon. Very nice and knowledgeable staff. Been going for 3 months now and learning a lot. No meat heads flexing on everyone or harassment. Very positive all around.

Source: Google

★ 3

Gym is decent but annoying how trainers hog the equipment and do not allow others to work in. Waited 1 hour to use the trap bar today.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Best gym in town

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Some of the employees are quite rude. It is already hard to go to the gym, why be rude to people trying to do something better for themselves? Pretty average experience other than that.

Source: Google

★ 5

Clean, laid back environment, nice people, helpful, polite.

Source: Google

★ 5

Crunch has a variety of classes and space if you like to do your own thing. Best time is on the morning.

Source: Google

★ 5

Source: Google

★ 5

Very pro there and very friendly.
It’s clean and big place and they have place for dancing classes and basketball place to play .
And the free wight u can fine what you think about in your mind you gonna find it
The parking is so big and the mall it’s nice
Place and also there is sand bags in the boxing area and there fitness area to do all find of exercise and Also the massage bed and the tan I like working out there and I really enjoyed the atmosphere there and all team there was nice helpful and very friendly

Source: Google

★ 5

Exelente

Source: Google

★ 4

Source: Google

★ 5

Great gym

Source: Google

★ 5

Source: Google

★ 5

Huge gym. Equipment is in good shape. There are plenty of cardio and weight machines to choose from (and a nice view of Scranton). Large space for free weights and training area. Large space for classes. The bathroom is clean and has plenty of large lockers.

Source: Google

★ 5

Great place fun atmosphere!

Source: Google

★ 1

Horrible customer service. Employees have an attitude to start. Furthermore they have been double charging me for months then when I call to have them fix it they say it is my problem to figure it out. Absolutely wild and probably illegal. Don’t trust your billing information with these buffoons. Also in terms of a place to workout there are more people taking selfie’s then actually working out. STAY AWAY!

Source: Google

★ 5

Big gym, no one judges you, alot of equipment

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love it there

Source: Google

★ 5

Source: Google

★ 4

Decent gym. Great space but not equipped for alot of weight lifters at once

Source: Google

★ 5

Source: Google

★ 4

Sincere reviews are important to any business. I would always prefer an honest critisizm than a fluff opinion by a blind follower. This is from that honest viewpoint. I joined crunch just before the Covid-19 crisis and was only able to use the gym for one month until it shut down. I must say when they reopened after the state shut down ended I was more than a little disappointed with the condition of the equipment and their response to mask-wearing and other sanitation issues.
Many younger members were going maskless and not even touching the sanitizing stations.
Now in hindsight I believe we're all lucky that the g ym was even able to stay open after such a financial hit.
I must say though that since June conditions have improved a great deal. Understandably with the vaccine available, their new mask policy coincides with the state policy and I am willing to trust the members to their honesty as far as that.
Regarding the equipment, one of my favorite machines is the Nautilus. For months this Nautilus machine was pretty much useless after they reopened because the cables were tangled and unusable. Also the stepping machines were all shut down due to malfunction except one. I'm happy to report that both the Nautilus and the stepping machines have all been repaired since.
I enjoy my workouts there now! The only mild criticism I have is please just shut down that cheesy music system you have with it's lame playlist! I for one cannot tolerate having earbuds in or headphones on while I'm working out but it seems most of the members use them and have their own playlist anyway. Then those of us who don't need music when we work out can do so in peace.
Overall, I'm happy with the gym, the clientele and the atmosphere now and would recommend this gym to anyone in the downtown Scranton area.
It's convenient, spacoius and clean. They have enough equipment (except pull-handles for some reason- I think members walk off with them- I bring my own) and I can actually walk there from my home and be back within 2 hours, door-to-door.
Congratulations Crunch!

Source: Google

★ 5

Great gym, clean, friendly and overall a great experience. Brad the Gm is a great manager and makes you feel welcome.

Source: Google

★ 3

Source: Google

★ 5

Awesome clean gym ! Friendly staff !

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Excelente! Lo recomiendo mucho

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Great equipment. Nice staff. The music selection was really nasty. Not for a family atmosphere. Lots of four letter expletives. I wouldn't bring my kids there.

Source: Google

★ 5

Source: Google

★ 1

I was being charged for two separate accounts at the same time.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

I'm probably biased because I work there... But it's the cleanest gym in the area.

Source: Google

★ 1

Predatory billing practices. Won't provide proper documentation to cancel membership. Requires in person cancellation, when they could simply mail the form. Charged my checking account without authorization.

Source: Google

★ 5

Source: Google

★ 5

Very clean, new equipment, staff is amazing and I just love it there!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 4

Awesome view

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

No masks, no social distancing, college students dirty bathroom

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

A awesome place all together!

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Clean and friendly.

Source: Google

★ 5

Source: Google

★ 3

Place looks clean but too many broken down machines. There are times when it looks like more than half the treadmills aren’t working or broken. Plus it takes them a long time to fix them. There are times were it takes months for a machine to be fixed. You’d think with a large maintenance fee that they charge, machines would be fixed or maintained a little better. Plus gym staff do little to enforce rules.

Source: Google

★ 3

It's inside the Scranton Steamtown Mall. It's HUGE!

Source: Google

★ 5

Source: Google

★ 4

OP

Source: Google

★ 5

Source: Google

★ 5

Friendly and great equipment

Source: Google

★ 5

Source: Google

★ 4

The large open space in the middle of the gym floor is very convenient for stretching. The variety of equipment, as well as the layout and functionality of the gym itself is nice. 1/2 the staff are pleasant while the other, not so much. The men usually being more pleasant then their female counterparts. Overall, I do enjoy this gym and for the price I feel it’s worth it.

Source: Google

★ 5

Brad thank you for all your hard work.

Source: Google

★ 2

Very much in need of a mature management team. Employees just stand around talking while there's dirty & dusty equipment.
The gym has gone down hill fast because they hire kids with no work ethic or motivation. The members spend more time wiping down the equipment than employees do.
The equipment isn't maintained and I'm sure the amount of dust and dirt is contributing to the machines that aren't operating properly. Many machines are constantly out of order waiting to be maintained. The turf doesn't seem properly cleaned, there's always rocks, dirt and hair on it. Definitely not enough space or equipment for the traffic in the evenings. Wasted space with offices that were build in the center of the free weight area.

Source: Google

★ 5

Source: Google

★ 5

Perfect place to burn the stress of the week. Love the different stations and the trainers on staff 🙌🏼

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Can't beat the price of membership. They have so much more equipment than other gyms.

Source: Google