★ 5

Source: Google

★ 4

This gym is great for the variety of strength, functional, and aerobic equipment in a large, accessible foot print. I do a diverse set of exercises and the equipment does not limit me. Nor does the number of members. Crowds were small. The only limitation is from the management, which is good or bad depending on your needs They want the gym to be orderly and safe. They are quick to point out a violation of their orderliness, having me move an exercise from one location to another. Although their vigilance keeps all gym equipment in its place, I became paranoid that I was being constantly watched for unknown violations. Although they were amply there to point out an unsafe exercise, they will not take responsibility for the blocked emergency exit. The emergency door from the rear of the exercise room cannot open due to equipment on the other side of the door.

Source: Google

★ 5

Source: Google

★ 5

I cannot say enough good things about this gym. I joined in November of 2023 after the gym I went to for 20 years suddenly closed. The owners Stephen and Sam immediately make you feel like family. They are the nicest people. The facility is very clean and they are constantly working to improve the place. In the 15 months I’ve been here, the gym has just about doubled in size. They’ve also added a tanning bed, 2 infrared rooms and even arcade games. Keep up the great work!!

Source: Google

★ 5

I could not be any happier on my decision to join this gym- The owners , Sam and Steven, and front desk, Maria, are friendly, available and helpful on all topics relating to health and fitness. One low monthly membership fee also includes group classes , which is a huge bonus for me- the instructors are awesome !!! the new spin class room ROCKS, the senior class is fun and Sam’s Saturday workouts are challenging- AND I’m becoming
comfortable on the equipment and using weights.
( the selection is top notch) .One more plus - this is hands down the cleanest gym I’ve ever been to- even the locker rooms are phenomenal.
I highly recommended Down Under !
- 5 stars

Source: Google

★ 5

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★ 4

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★ 5

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★ 5

Names Matt an I started this gym not to long ago. Very well kept clean an very nice staff an owners. Equipment is great. I see results already and I will not be changing my mind anytime soon. I'm a proud member at this gym.

Source: Google

★ 5

Everyone very courteous professionals and Friendly. Clean,Nice Equipment. Great place to work out.

Source: Google

★ 5

Great gym, great people, great equipment and I can easily say the cleanest gym in Reading/Shillington area

Source: Google

★ 1

I would find another gym for safety reasons.
** hardly a fake review, but nice try. Also illustrates my point.

Source: Google

★ 5

Friendly staff and great facility... only getting better.

Source: Google

★ 5

Source: Google

★ 5

Excellent gym the owners are loving welcoming. No judgements here love it here.

Source: Google

★ 5

UPDATE - since it won't let me add a 2nd review, I'll just update this one. Coming up on 3 years of being a member at Down Under! Still 5 STARS :) Some new classes were recently added... one of them being Fight Club!!! So much fun and a great workout too!

My daughter and I have been a member here for about a year now… my son on and off for a few years since he’s away at college. He was so happy to find a local internship this summer just so he can continue to come to Down Under! The staff is truly amazing! The members are so kind! I look forward to their friendly hellos… that’s what keeps me coming back day after day! Plenty of equipment to use and wonderful classes (even though I may moan and grown through it :). I highly recommend this gym if you are looking for knowledgeable staff, a super clean environment, great classes, plenty of equipment, no crowds and definitely no judgement!

Source: Google

★ 5

This gym is well worth every penny! The community feel of this gym is priceless. The owners are amazing. I cannot see how anyone could find anything to complain about! 💪🏼

Source: Google

★ 5

Knowledgeable and friendly staff and all the equipment needed.

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★ 5

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★ 5

Wonderful gym. Friendly, kind owners. Great atmosphere. Ample amount of equipment. Superb view. Clean facility from top to bottom.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Just really appreciate Sam and Steve and this gym. Started with them years ago in a different location. Love the third floor glass-surrounded super-clean facility today. Highly recommend!

Source: Google

★ 5

Hands down the best gym I've ever been in, and that should say a lot. I've been a member of over 6 gyms in the past 7 years due to moving around, everything from planet pizza to crossfit and none of them beat this one. Small enough to feel comfortable and not like 50 people are watching you, but big enough to get every type of workout out in from cardio, free weights, to powerlifting. Also, for those of you who are in the anxiety club, this is your gym. The "busy" hours are hardly busy at all, comfortable environment, friendly but not overbearing people, and never ever "bro-ey". This is the place. Only gym I've ever been to where classes are free with membership too! Just amazing.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Excelente place to workout! Trainers really work with your schedule and most importantly you will see results!

Source: Google

★ 5

Source: Google

★ 5

My wife and I became members of Down Under Sports and Fitness over 12 years, shortly after it opened. We are now both retired and continue to go to the gym on a regular basis. Because the atmosphere at the gym is relaxed, people of all ages and all abilities can feel welcome and comfortable. One or both of the owners/trainers, Stephen and Sam (Samantha), are usually on the premises during staffed hours and available for assistance with equipment or an exercise routine. The gym, equipment and locker rooms are always very clean and well maintained. It is obvious that Stephen and Sam take great pride in the operation of the gym. In an industry where there are so many choices, whether you choose personal training or to workout on your own, consider Down Under.

Source: Google

★ 5

I am 56 years old and have to force myself to exercise. I have tried many gyms and this is by far my favorite, ever. The space is open, light filled, entire wall of windows in a cool industrial building. Best sunset views! The owners are Sam and Stephen. They are patient, knowledgeable educators, funny, and really are helping people to achieve goals. Sam is running a ten week challenge that I am part of right now and we are working on a combination of exercise and nutrition. We have a WhatsApp chat group where we share successes, recipes , ideas, and support one another. They have group fitness classes that make me work hard and push myself. At the end of her ten week challenge I will have 30 different work outs to do. They have two part time staff people who also are attentive and great. This is a boutique gym and I really cannot say enough great things. There is a very diverse client population and I love this as well, people both younger and older, no judgement, just friendliness. #bestgymever

Source: Google

★ 1

I’m rating this gym so low based solely on the lack of communication, availability, and knowledge by the staff.

If you want to go to a gym where there is never anyone available for anything, this is the perfect gym for you.

It took me over a year to cancel a membership due to poor communication and lack of service. And even after my membership was canceled I am still being charged passed the 30-day notice period. And can’t get a single person to answer the phone during staffed hours to fix the problem. Then I’m sure once I finally get someone on the phone to fix an issue that could have all been so simple they will take a condescending approach as if I’m the issue for having an issue with their lack of service.

Go to retro fitness. It’s a better quality gym in every aspect.

Reply to comment: No one at your facility emailed me. In fact they completely avoided me and called my husband to tell him that we would be issued a check as that was our only option to getting our money back. A voicemail box is used to get voicemails when a place is busy. Your gym is not always busy especially as you just stated it is a small facility. It shouldn’t take several phone calls at different times in a day for someone to answer. Yet no one ever answered or communicated with me until I made this review. Next time don’t complain to my husband about me and lie and say you sent me an email. Thanks.

—Your email was in my junk mail but besides me being mistaken about that, everything else still applies.

Source: Google

★ 5

Source: Google

★ 5

Great staff. Great facility. New equipment. Motivational trainers that are very experienced. Fun place to workout.

Source: Google

★ 5

I truly believe that working with my trainer for the past six years has improved my health immensely and added years to my life. As a retired physician with a family history of heart disease I realized that I had to drastically improve my activity level and diet. Down Under’s relaxed, welcoming atmosphere and my trainer’s
patient but firm manner has had a major positive impact on my health to the delight of my physicians.

Source: Google

★ 5

Awesome & friendly environment where you can work out to your hearts content.

Source: Google

★ 5

Friendly, knowledgeable environment where the owners truly care about there clients. Flexibility on Personal Training appts has been amazing.

I’ve been working with this team for years and by far it’s the best gym experience I’ve ever had.

Plus your sure to have some laughs!

Source: Google

★ 5

Source: Google

★ 5

Have been a member for 10 years. Owners Samantha and Steven are great. You can do your own thing or work with a trainer, no judgment.

Source: Google

★ 5

What a great gym. Very clean and great staff. I feel very comfortable walking in and never feel like I am being judged when I am working out. The trainers are the best ever. They know how to push you to get results without pushing too hard. I highly recommend this facility and it's trainers!

Source: Google

★ 5

Friendly staff. Great gym.

Source: Google

★ 5

The best team of trainer-owners I've met. Friendly, familiar, and results driven. I suppose you could come here and sustain some anonymity, but with such gorgeous people at Steven and Sam, why would you want to? Parking and access is easy and equipment availability has always be great when I have been in the mornings. Pricing is more than reasonable for what you get.

Source: Google

★ 5

My favorite gym

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★ 5

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★ 5

Very clean and professional gym. Everyone there is very knowledgeable. There are free weights, machines, cardio equipment, classes, etc. anything you could want in a gym.

Source: Google

★ 5

Absolute best place in berks to workout. Extremely professional staff, amazing facility, very very clean. Feels like home every time I walk through the door. Wouldn’t excercise anywhere else. I love this place

Source: Google

★ 5

Great, comfortable place to workout. Super friendly staff, clean, good equipment and make you feel right at home.

Source: Google

★ 5

I love this place great staff and the owners Love how they all make you feel like they known you for ever and the gym is judgement free and it feels homey

Source: Google

★ 4

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★ 5

Source: Google

★ 5

After being a member at Gold's, Planet Pizza - I mean Fitness, and Body Zone...I gotta say this is the best one. With BZ coming in at a close 2nd. And this is simply because DU is clean, very organized, well kept and friendly. They learn your name. I don't know how, but they do it. This gym is newly located on the 3rd floor. And soon to occupy the 4th as well. That alone tells you it is for those who don't mind a little effort to gain results.

Source: Google

★ 5

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★ 5

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★ 5

If your looking for a comfortable place to workout with great owners and staff you won't find a better place variety of classes clean working equipment great environment 👍👍

Source: Google

★ 5

Source: Google

★ 5

Excellent facility and staff. Unlike the previous reviewer I go to the gym to workout. If you want a massage go to a place that specializes in that area. Down Under is always impeccably clean and well maintained. The staff is friendly and very knowledgeable. The gym area is well organized and they have every option for training that a large big box gym has to offer. I love the heavy bag training room. Mixing in some boxing to my cardio is not an option at any gym I have belonged to in the past. It is never crowded and they run some popular group fitness classes. The certified trainers are wonderful to work with and really take a personal interest in your progress. Overall a great experience with a small hometown vibe! Highly recommend!

Source: Google

★ 5

I love Down Under Fitness. Sam and Steve are great owners! They are always helpful, kind and friendly. It is never crowded and a great value! I was on the fence of joining a gym and I'm really glad that I chose Down Under! Keep up the great work Sam and Steve!

Source: Google

★ 5

Great staff, awesome gym, phenomenal customer service, has hometown feel, never overcrowded.

Source: Google

★ 1

I just had the most horrible customer service experience at Down Under Sports and Fitness. I purchased a groupon for a massage, it took me over 6 weeks to make an appointment because every time I called, I received a voice mail. Then when they do finally call back they told me both times, several weeks apart, that their massage therapist just quit. I can see why, if they are this awful to their customers, I can't even fathom how terrible they are to their employees. So they finally had a time slot available in 2 weeks, so I made the appt. Seems terrible they are selling these Groupon they do not have staff to fulfill.

Down Under Sports and Fitness called me to confirm my appt and ask me for the Groupon voucher number. I was driving home from work and asked that they call me back in an hour. (Granted the Groupon voucher specifically say to present upon arrival.) I specifically stated before we hung up the phone I was definitely coming to my appt. Then a minute later the owner called me back and said that my Groupon was revoked, to call Groupon for my money back and hung up the phone on me. I tried calling back to discuss and they continually hung up the phone one me. I was shocked a business can continue like this.

I called Groupon for a refund and Groupon informed me that a business can not ask for the Groupon voucher number prior to the service. If the voucher number is given prior to the service, the business could redeem the voucher and not provide the service. In my opinion, I fear that this may be happening. It's terrible. So, am I really supposed to stop driving one a 4 lane high way in rush hour traffic to accommodate them, I am the customer. My voucher was in my purse, in the backseat. It's makes no sense why they require the voucher number before if they are a legitimate business. If I don't have a Groupon when I show up, I simply pay for the service I made the appt for. Otherwise why would I make the appt.

I would stay away from this business. Do not join this gym, do not purchase a Groupon from them, something is really fishy here..

They are located at VF Outlet. Avoid Avoid Avoid!!

Source: Google