★ 5

Ellis is truly my home away from home! The instructors are absolutely fantastic, and the staff always greets you with a warm smile. I just love the sense of community here; it makes every visit special! Plus, I heard they’re bringing in all brand-new cardio equipment, and I can’t wait to try it out! It’s going to make my workouts even better

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★ 2

Subject: Feedback on Recent Gym Experience

I wanted to take a moment to share my experience during my recent visit to your gym. Kit was fantastic, and I truly appreciate their assistance! However, I encountered a situation that was quite uncomfortable. While I was working out, another associate of African-American descent approached me with a question, which I found to be unprofessional since it occurred while I was using equipment. Typically, such inquiries are made at the front desk.

Unfortunately, this associate was also quite rude, and it left me feeling uneasy, especially since I had never met her before. I believe it's important for all team members to exemplify strong customer service skills, much like Kit did.

Thank you for considering this feedback; I hope it helps improve the experience for future guests.

Best regards.

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★ 5

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★ 5

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★ 1

BUYER BE AWARE

Where Ellis Athletic falls drastically short is their cancellation / membership management policies which I will outline below as they are somewhat ridiculous. This needs to be addressed as I was sent to collections for this.
1. $100 early termination fee- this fee will be assessed if you cancel you membership within one year of joining the gym (WHAT THE?????)
2. Billing changes & cancellations- billing changes require 30 days written notice. For example, let's say you pay your gym membership on the 10th of every month. If you paid your gym membership on 4/10 and went in to cancel on 4/11, based on the contract you would need to wait 30 days from that date. So even though you effectively cancelled your membership on 4/11, you would still need to pay on 5/10. They do this to eek out one extra payment. I signed up over two years ago and when I went to cancel the person who handled my cancellation did not disclose this. I was told it's my responsibility to remember that when I went in to talk this through with staff.

As mentioned I was sent to collections for this to a company called Twin Oaks. The gym's negligence caused this.

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★ 5

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★ 5

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★ 1

I advise anybody who is reading this review to go over the other reviews regarding the contract. Nothing is wrong with the facility or what so ever, it is the contract you would sign up for to go into the gym. When I was signing up, the manager specified that I would have to pay a $100 cancellation fee if I cancel less than a year. Understandable and I would honor that deal, however they failed to mention that if I wanted to cancel the contract (due to the person who signed up for it is moving to another state), they would require you to show PROOF of the moving address in order to cancel the membership. The person who is going to the gym, no longer goes to the gym, they're moving to another state and wants to cancel. That's reasonable answer enough right? No, you need documents of your new address in order for you to cancel. Right now they're charging me monthly (which is not cheap) until I get that information.

At this point you're better off signing off to another gym that lets you cancel on the spot instead of showing personal information in order for you to cancel your membership with them.

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★ 5

Great staff big facility lots of classes

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★ 5

Great classes and instructors

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★ 5

Alice is a wonderful welcoming Jim. They have amazing instructors, Caitlin, Margey, Jackie, Sara Kristen Kate, Michelle, Marissa Heather just to name a few everybody. There is well educated well organized, and phenomenal instructors. She will have a great experience there. I highly recommend it.!!!

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★ 1

I tried very hard to make this gym work, but it was a terribly rocky few weeks with no resolution. I was charged twice for the initial fee, then incorrectly for the first month. I tried to rectify this, ten times I went to the front counter or called looking for a manager. I am not exaggerating in the least, I tried to resolve the billing issues ten times. The manager finally called me back, and would not allow me to resign from the gym.

The gym is fine, nothing fabulous, but functional. I am surprised at the amount of unsupervised children, in spite of the daycare.

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★ 5

All of the classes and instructors are great. Jacque’s spin and strength classes are my favorite. I love her playlists!

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★ 5

Bryce and Andrew were phenomenal and very nice.

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★ 5

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★ 5

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★ 5

Great gym to work out at with lots to choose from. I never have to wait long for any equipment. Staff and other members are friendly. I'm big on clean locker rooms. The facility is well kept. Good local gym without the overwhelming corporate look and feel. The community is nice and feels safe at any hour. It's tucked away in Newton Square's Ellis Preserve.

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★ 5

Steve runs an energizing, challenging and fun strength and cardio class. And the Ellis athletic center as a whole shares the same vibe. Steve and his team offer everything you need in a community gym.

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★ 5

The Ellis Athletic Center is a fun, friendly, well-run facility. I attend the SilverSneaker classes that occur at 11 AM on weekdays. The teachers are encouraging and professional.
Ellis does not have a pool but they do have well maintained equipment for members to use.
I feel fortunate to have this fine facility close by in Newtown Square.

Source: Google

★ 5

A nice place to exercise. The staff is always helpful. Plenty of programs to join, and never overly crowded.

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★ 5

I love the variety of group exercise classes at Ellis. All the staff, members and instructors are friendly too.

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★ 5

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★ 5

I have been a member since 2006…obviously it’s a wonderful place if you’re a member this long.The staff is like family. I got my personal training certification & did my training hours at Ellis. They are encouraging & extremely knowledgeable. No better gym in the area. Fit & Fab is a great motto to describe this gym 💪🏽❤️

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★ 5

One of the best classes at Ellis - in my opinion!

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★ 5

Love Ellis! Great atmosphere, friendly staff and great classes.

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★ 3

Staff and locker rooms are good. The activity equipment is tired, needs updating with Bluetooth etc.

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★ 5

Very nice establishment, everyone was so attentive and welcoming. It was very clean. Wish I lived closer to be a regular! Will come back when able.

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★ 5

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★ 5

Great gym! Friendly staff and clean establishment.

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★ 4

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★ 5

Nice place with a great staff. Very talented trainers and a nice variety of classes available. Great atmosphere.

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★ 5

Ellis Athletic Center is a great place to workout. The outside yard area (pushing the sled and in the morning there is PERFECT SUN for those of us who love to be outside) , the trx area in the gymnasium and the yoga classes on the weekends are my favorite parts of the gym. The staff is extremely supportive and motivating. It's just a really positive place to be. To be honest the one area that Ellis Athletic could approve upon is to offer more morning classes in the 730-8am time frame. Most of the classes are 930 and onward which is great for people who don't work! That being said, not a huge deal just a small detail I think could be better. Grateful that I live right across the street of such a great gym!

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★ 5

Such a GREAT gym! Staff very helpful and friendly! Wide variety of classes! Updated equipment! Lifelong friends! Definitely recommend!

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★ 5

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★ 5

We held a 7 yr old birthday party in the gym portion of the center and it was a fantastic setting. Securing the location, confirming details and payment process were all easy and straightforward. The facilitators for the party were energetic and had great ideas. They kept a group of 20+ kids engaged and excited! There was plenty of space for the kids, parents and party area. Very happy to have this place in our neighborhood.

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★ 4

Nice community gym

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★ 5

Excellent gym for fantastic group classes. There is something for everyone!

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★ 5

Very nice center with varied options. There for a birthday party.

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★ 5

A true gem in the landscape of fitness facility/program alternatives. The staff is friendly, the classes are challenging, and the trainers are amazing. I have been a member since 2007 and would recommend this gym to everybody at every level. World's best instructors are all included in the price of admission...Becca, Lori, Marissa, Kim, and Kara to name just a few.

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★ 5

Love the classes

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★ 4

Didn't have the best experience with a staff member, but others were quick to step in a resolve the issue.

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★ 5

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★ 5

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★ 5

Linda is the best! Always greeting people in such a welcoming way. A pleasure to be around. Incredibly helpful and understanding to any specific situation. Makes me enjoy the gym so much more! Ellis is lucky to have her.

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★ 5

I am a gym nut. I am a member at The Edge and Esporta, in addition to Ellis Athletic. Ellis Athletic is by far my favorite. For those not familiar with it:
It is THE BEST run gym I've worked out at. It’s popular and almost always full, yet I’ve never had to wait for a machine. Variety of classes; Spinning, Body Pump, HIIT, Yoga to name only a few. Each instructor truly knows how to teach- they’ll tell you straight up when you aren’t living up to your fitness potential.

Covid protocol? They are so on top of that. It’s like the friendly staff is OCD (I am) and wipe machines down every 5 minutes. They’re also enthusiastic about fitness, so you can’t help but be influenced and want to go back and exercise.

Although I can’t say for sure, I would bet money there’s a direct correlation with how well this gym is run and its GM, Steve. I’ve spoken to him on only a few occasions, yet based on his extensive knowledge about health and fitness, superb attention to detail, and positive environment shown by staff who seem to be happy at their job it seems very likely.

Just want to share my experience with as many people as possible so other people can benefit and reach their fitness goals as I have.

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★ 5

Love the gym. So friendly and great classes!!!!

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★ 5

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★ 5

I love this gym. It’s close to home and employees are always friendly. I was a member of a larger gym before Covid also and prefer coming here.

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★ 5

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★ 1

They do not follow the mask mandate. Management has actively told their employees not to enforce it nor to correct members who refuse to wear one. I have brought this issue up to staff (who informed me of management's stance on the issue) and then tried to contact management. Management has refused to reach back out to me on this issue.
Now the staff themselves don't even wear masks properly.
In addition to this the place is often overcrowded and rarely cleaned. Honestly, it is a clear example of profit over people and it is rather repulsive.

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★ 1

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★ 2

Just an ok gym. Weights area is tiny and cramped, equipment is old and broken. You can do a lot better with your money and time.

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★ 5

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★ 5

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★ 1

Awful and disorganized, signed up for a class through class pass and once I got there 10 min early I was told there was no room for me because they have a “members first policy”. The staff was also condescending and rude. The facility is also kinda old and has terrible parking. Would never recommend it to anyone else,

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★ 1

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★ 5

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★ 5

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★ 1

Awful. Dishonest. Watch for billing traps. Only joined because it was close to my old job. Have been fighting with them over billing for MONTHS. $100 cancellation fee, $70 fee in July for no reason what so ever. Sent cancellation letter twice, second time certified, indicated effective date and yet even though the cancellation was received 8/14/19 I was still charged for September. All I can say is if you have another option for a gym take it. Read reviews, watch for hidden fees.

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★ 1

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★ 5

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★ 5

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★ 4

Good gym, has most everything I need to get a great workout in, staff is friendly, it is decently clean in the free weight. It is not too crowded mid day, gets a little more crowded in the evening but its manageable

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★ 3

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★ 3

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★ 1

Signup fee is $100 and first $20 month, then $20 every month after that. They say that the $100 signup fee is a "down payment fee" in case you cancel before one year that gets used for year two to renew at the same rate. When you do cancel before a 1 year (after 3 months in my case) they say that you have to pay another $100 to cancel because the sign up fee is just the "processing fee" for signing up. When you tell them you already payed the $100 cancellation fee, they basically call you a liar. Then they say you have to talk to a manager to straighten things out. The manager is unavailable and will not return calls or emails. Then their phone service "collection agency" calls weekly asking you to pay the $100, plus late fees, plus monthly payments (as if you never canceled). So for 3 months at a below average gym - it has cost me $130 plus over $150+ in fees that I will never pay and a lot of time lost. PS - the collection agency is just a call center, not a real collection agency.

Overall it's a trap and they lie to you as soon as you enter. They want you to sign up and never go, but then they scare you with fees in case you'd want to cancel. The gym is small, average in some places and below average everywhere else. The locker room is kinda dumpy. The schedule for classes is a mess (perhaps on purpose so you don't go). Most of my coworkers regularly chat about how hard it is to attend classes there. Hi from Petplan! We hate you Ellis Athletic Center!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Great gym! I just joined a few days ago because I was referred by a friend. Glad I agreed. There are not many gyms with free weights, basketball court, various classes, and shower towels, all for $20 a month. If you sign up this month, the one time sign up fee is only $20. If you refer me, you can get an additional 2 months free! The only reason I’m not giving 5 stars is because the water fountain is not that good. But you can bring your own water or buy any of their other drinks. Hurry and don’t miss this months deal!

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★ 5

Best gym I've ever been a member of.

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★ 1

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★ 4

The free weights area can get really crowded during peak times. They run out of wipes every so often. Overall, nice gym though.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this gym. Great classes. Super friendly staff. Definitely worth it.

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★ 4

Great gym has everything to keep you busy and fun

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★ 5

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★ 4

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★ 4

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★ 5

Tom,

Hi it's Sue Brockhoff. In short, I am in my 5th week at Ellis. The best decision that I have made this year. I want you and your management to know; You have an extraordinary employee, Kathy Kokron. She has a vast knowledge of the human body and its functionality. Her kindness and patience have helped me move forward to succeed in my personal goals of a better me. And believe me when I say, I can be hard on myself and others but she makes coming to Ellis something I look forward to.

Please let her know how much she excels and these are words that others in her classes have said as well.

Regards,
Sue

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★ 5

Love this gym, the employees are wonderful. They greet you when you come in, they make it feel like a family oriented gym.

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★ 5

This is really a friendly gym. All the workers and trainer know there members by name. The trainers help you achieve your goals with advice and tips on what you are doing wrong and sometimes you can even work out with them. This gym helped me lose about 30 lbs from when I first started a year ago because of the trainers and workers advice and motivation. Now I like working out and it's apart of my life

Source: Google

★ 5

I have had a great experience in my year here at Ellis. You never have to wait for any equipment and the locker rooms and facilities are always spotless. The staff is very friendly and always in a good mood. I can definitely recommend this gym to people of all ages and all levels of fitness, novice or experienced.

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★ 3

ok gym was there for a year need to find a gym that can fit with my work times

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★ 5

The classes are great! The staff is very friendly.

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★ 5

Great group classes with Lori and Kim!

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★ 5

The killer classes and friendly, caring, knowledgeable staff have kept me fit and inspired for 10 years. And I plan on being at EAC for another 10 ... at least!

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★ 5

I've been a member for almost 10 years and love the friendly environment and the up-to-date equipment and fitness programs for all levels and personal goals. Personal trainers are exceptional.

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★ 5

I joined Ellis Athletic Center in October 2015 to add more diversity to my workouts, especially with the variety of classes they offer. There are numerous classes (and times) to suit people who are beginners, up to the more experienced fitness enthusiasts! They have something for everyone!

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★ 5

I have been a member since 2007. I enjoy working out at Ellis Athletic club because of its friendly and fitness dedicated atmosphere, the attention and challenges I get from my fitness coaches, and the cleanliness of the gym. Going there is part of my daily routine, and I'm certain to find there new ways to stay in good health!

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★ 5

Loved the Gym. Great little gym with great employees and staff. Best part about it, there's no wiat for equipment.

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★ 5

Ellis athletic center is a great family fun gym with a low population so you know what that means, NO WAITING FOR EQUIPMENT. The classes rule!

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★ 5

Wonderful gym! I have been a member at this establishment for nearly three years. I love that I can workout without bumping elbows with anyone.

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★ 5

Love this place. Any class you could ask for, never had to wait for a machine.

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