★ 1

what type of gym closes at 7 pm every day?

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★ 1

Cycle classroom at 78degrees. AC never works and is a health hazard. Broken leg machine for weeks and have never upgraded equipment or facility flooring, etc.this is an example of what happens when you don’t pay attention to the customer. Could’ve been the best gym in the area but lack of focus and no facility updates since opening is a disgrace. Instructors are great! I blame management for its demise -

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★ 1

The hours are terrible. Closes at 7 PM. It’s like they don’t want you to come after work. They need to stay open until 10 PM. Hire more people.

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★ 5

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★ 1

I'm happy to see this place close and I hope thare franchise fails completely

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★ 1

My family & I have been members here for over 10 years. Now I hear they are closing in Aug of 2025. We called to get a refund for our membership which we paid for the full year and we are getting the runaround. "You can't get a refund if there is another LA fitness within 10 miles."
NO. WE DID NOT SIGN UP TO DRIVE 10 MILES THROUGH TRAFFIC TO GO TO THE GYM. WE SIGNED UP FOR THIS GYM THAT IS ONE MILE FROM US.
That is baloney. Unacceptable breach of contract. Class action suit coming for sure!

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★ 5

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★ 1

LAF is closing this location so that they can open up a bougie Club Studio branded site and gouge their customer base for pointless amenities and trendy classes.

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★ 1

Beware. Consider your membership a lifetime membership when you sign up. I have tried to cancel a monthly membership that my son had for months and months now. Always get told, “You’ll need to speak to a manager and they are only here at this club 10 min every 6 months between the hours of 2 and 3 pm.”. Or, “Unfortunately, we have no manager that covers this club, they are only located at our XXX club.” - which is like 50 miles away. No huge issues with the club, was a member for years, but the cancellation policy is absurd.

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★ 1

Gym and staff are good but the equipments they have are very old and thread mills they have are all broken and my shoe got teared because of that and I did report but no response from any

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★ 5

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★ 1

I’m fed-up and frustrated. DO NOT COME HERE UNLESS YOU WANT TO BE TREATED POORLY. I think everyone deserves respect and dignity!

On Saturday, June 28th, my husband, son, and I visited this location having membership, with my son and husband being guests under my name. I passed through the desk, when suddenly, Jacob, an employee introducing himself as the manager (he was not the manager by the way) came and HUMILIATED us, not allowing my husband or son to enter and speaking in a very rude tone. Ultimately, he said my husband and my son could not enter??

The day prior, I had been to LA fitness, and checked with the REAL manager of the location, Nick, who assured me both my son and husband would be able to use the facilities with my presence.

I told Jacob that I needed to speak to Nick as Nick was aware of our circumstances and conversation. I was informed Nick was on vacation and would be back after July 4th. From the front desk itself, my family and I had to return back home. I don't understand why everyone is not on the same page and what the value of the manager's words are.

I was planning to have a simple workout for the weekend, but instead, I was humiliated by someone who lied about their position, claiming they were the location manager. He was incredibly rude about his “authority” and showed a lot of attitude as well. This is NOT THE CUSTOMER SERVICE ANYONE DESERVES especially when they come with the family. Thus, not a family-friendly location at all.

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★ 1

If I could give this place zero stars, I would. When I signed up at LA Fitness in Collegeville, no one mentioned the annual fee that gets charged just two weeks after starting the membership. It's buried in tiny fine print that you’d never notice unless someone pointed it out—which they conveniently don’t. It feels incredibly misleading and dishonest.

The only positive thing I can say is that the front desk lady is really nice—she was friendly and welcoming, but unfortunately that doesn’t make up for the shady business practices. Would not recommend.

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★ 4

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★ 4

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★ 5

It's been a few months at the Collegeville LA Fitness and it certainly is very pleasant. While some updating to the gym is needed, I will give 5 stars to the trainers especially Konrad and Michael B. Konrad is a great trainer. He strives to understand the client's needs and guide accordingly. Super pleasant and fun. He directed my warm-ups and stretches.

My fitness trainer is Michael B. He is awesome and directs my workouts to fit my specific to my needs. Great conversationalist and pleasant personality. I am always excited when my workout days with him come around. Michael is gradually making me stronger and leaner while we have loads of laughter :)

Rehana

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★ 3

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★ 5

I really like the staff and facilities!! I love playing volleyball on Thursdays here!!

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★ 5

Love this gym the staff is helpful

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★ 1

I've been a member here for several years. When I first joined, the facilities were good but in the last few years the place is starting to fall apart and they aren't bothering to fix things. Half the toilets in the restroom don't work at any given time and they take a long time to fix them. The basketball court floor is never cleaned and hasn't been refinished in years, making so slippery that it causes injuries. The exercise machines are kept pretty well maintained though it does seem like there are always a few that are not working. I don't really use any of the other parts of the facility so I cannot speak to the quality of the pool, sauna, racketball courts, etc. It's been a while since this happened, but there have been many occurrences in the last couple of years no employees being there by the time they are supposed to open at 8am on Sundays, with dozens of people waiting outside until 8:15 or even 8:30 for the gym to open. There was a time I would have given this gym 4 or even 5 stars, but it has fallen off considerably in the last few years. If the group of people I play basketball with can find a new location, I and probably 20 other people will likely be cancelling our membership here.

UPDATE: changing this to one star. The facilities keep getting worse and in the last two months the place wasn't open on time several days. I'm currently sitting in the parking lot and it was supposed to be open 30 minutes ago. Completely unacceptable. But no response because they don't care.

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★ 5

Everyone at LA has been so helpful throughout my fitness journey!!! Coaching with Konrad is always planned, and never feels just thrown together. He really listened to my personal goals, taking into consideration my time commitment. I can’t recommend this staff enough!!!

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★ 1

I’m extremely disappointed with the experience I had with Collegeville LA Fitness. Today, I encountered the location manager, Shehryar who carried himself with an arrogant and unprofessional attitude. He gave us reservation to play volleyball here and when we came in, he said each one of us have to be a member and cannot use guest privilege to let anyone in. Then, what is the whole purpose of getting the membership with guest privilege. He acts like he owns the place, making up new rules as he goes, completely disregarding company policy and member experience. It’s unacceptable that someone in a management position would treat members this way. If this is the kind of person LA Fitness hires to run its locations, it’s no surprise members are leaving. With this kind of behavior, this location won’t stay open for long.
I’ve decided to cancel my membership along with 18 of my friends because we refuse to support a business that tolerates this type of discrimination and lack of accountability. LA Fitness needs to seriously evaluate who they put in charge, and take immediate action to prevent situations like this in the future. Members deserve respect, not power trips and prejudice.

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★ 5

Best gym for other activities

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★ 1

No more loud DJ in the gym please. This is disrespectful to members who wants to listen to their own music/book. The DJ is too loud and totally unnecessary.

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★ 1

Everything is broken here and it is never fixed. I asked them to mark a machine to be fixed for three months. It still isn't shut down. Other machines that are shutdown have been shutdown for months. People are also always filming in the changing room making the whole thing extremely uncomfortable. Half the machines are missing pegs to add on small increment weight and even the urinals are missing a divider.

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★ 5

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★ 3

Amazing people and amazing staff here in Collegeville. There are quite a few problems for someone as myself who is very into weightlifting. For starters, the machine maintenance is not satisfactory. This gym has many good star trec, freemotion, and life fitness machines which are constantly out of service. The condition of the dumbells needs improvement, especially for the future longevity of the gym.

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★ 1

I come all the time with my husband ..so when we enter so he said can she use a restroom..he said no uh can’t ..I said just waana use the restroom simple ..he said no …and when the other lady came with his friend she said he is my guest and his behavior is totally different…so he is being racist with us and he will cancel this stupid membership..this person need to be fired because he is totally racist with us ! I wish i can give 0 star !! This is so bad !!!

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★ 1

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★ 1

How much longer will the leg press machine be broken? It’s been months

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★ 5

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★ 5

This is the best gym! Shehryar and Konrad are the best! Place is well kept and has everything you need for a workout!

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★ 5

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★ 5

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★ 5

The gym is exceptionally clean and well-maintained. The staff ensures all equipment is sanitized and organized. With focus on hygiene, it’s a great place to work out

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★ 5

I have been going to LA fitness for years. I always enjoy the friendly face at the desk, music selection and clean facility. I highly recommend the Collegeville branch!

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★ 4

Typical LA fitness setup. People are decent. This is an average run club.

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★ 3

Machines are old. 1/4 of the cardio machines are in need of repair. Sauna has been broken for two weeks.

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★ 1

Machines, sauna, AC/heater unit, something is always broken here and takes weeks to get fixed.

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★ 1

LA FILTHNESS! Dirty. Good place to get sick and lose weight

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★ 5

I come here for the aqua fit class in the mornings and have no complaints about the facilities. The pool has a lot of space and the area stays clean. The locker room also stays in nice shape. I’ve been coming here for a few years and everyone is very friendly including the staff and are helpful. Finding a group of people is also very easy and makes the classes enjoyable.

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★ 5

Adam was amazing! Super friendly and helpful! The gym is super clean and all the equipment was in great shape!

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★ 5

Been working out here since my junior year of high school and would not go to any other gym. Love the machines and the vast amount of workouts that are possible here. Great place to build muscle and friendships.

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★ 3

I’ve been going to this LA Fitness for about a year now, and there are definitely some highlights and low points.

The staff is super friendly and always on top of cleaning—the carpet is constantly being swept, and the windows are spotless. I also really enjoy that the fitness studio rooms are always open for use, which gives me flexibility with my workouts. The sauna is another big plus; it’s always super hot, which I really appreciate.

That being said, the state of the cardio machines is disappointing. Nine treadmills have been out of order since I started coming a year ago, and many of the other cardio machines are poorly maintained, with broken buttons and other issues. It’s clear they’re not being prioritized, which is frustrating.

If they focused more on maintaining the cardio equipment, this gym would be much better!

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★ 5

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★ 5

I have been going to LA fitness in Collegeville for 2 years . I had several issues when I joined so I got a personal trainer. Travis was my trainer. He did an amazing job increasing my active and range of motion. He pushed me to improve and gave me encouragement. He gave me multiple exercises so I can switch things around .After 2 years I still continue with him and I am never bored.
Thank you Travis

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★ 1

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★ 1

This gym is always a mess. Sanitary wipes empty 50% of the time. Mens bathroom has urinals broken or missing for months. Paper towel machines empty or broken. Equipment broken for weeks if not months. Trash cans overflowing at almost all times. When’s the last time any money has been invested into this location. Terrible.

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★ 2

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★ 2

I’ve been going to LA Fitness in Collegeville for years and I’ve been to several other locations as well. From my perspective the Collegeville location tends to be the dirtiest and least put together of all of them and even Planet Fitness handles cleanliness better. LA in Collegeville often has weights and benches misplaced. To add to it, machines are often broken for months before they’re repaired. The treadmills are in pathetic shape and it’s frustrating to think about all the money they receive in membership dues and it seems they’ve made little to no capital improvements over the course of the last 5+ years.

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★ 5

To our amazing members and guests: Thank you for your patience, we're hard at work with corporate's help to improve the overall quality of our location. You deserve it.

Machines do typically take weeks to repair due in large part to manufacturer shipping practices for unique parts. We're happy to show you great alternatives to your favorite machine as our staff is well educated and certified in physical training!

Unfortunately a member was caught purposefully destroying the men's bathroom but we'll soon have it renewed and reconstructed

The Kid's Club is permanently closed, this is a company decision affecting many locations

We're currently looking to add classes, and educate members on proper equipment and amenity usage, such as avoiding using water on our electrical sauna (which prevents it from heating fully), using bath bombs in the hot tub (which forces aquatic shut downs and maintenance), and more effective ways to workout!

Please inquire directly with management for the most accurate and recent information.

We appreciate and love all our members and encourage voicing concerns and suggestions. And if you're not a member, ask for an extended pass from the GM.

Thank you!

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★ 1

Every men's urinal has been taped off for weeks now. Doors are missing from the stalls. Equipment has been broken with "scheduled for service" signs for over a month, and still waiting for them to renovate the huge KidsClub section at the front that's been closed for years.

It's worth editing to say the staff here are typically great. Corporate are the ones running their facility into the ground.

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★ 5

New gym new me!!!

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★ 5

Clean and machines are well maintained

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★ 5

Been a member since grand opening and the staff has always been great. I never once felt the staff or corporate don't prioritize this location. Machines get roughed up by gymbros a lot and sometimes there's quality of life issues but management always deals with them quickly.

If you want a gym where staff knows and remembers you, helps you get in better shape, and that has great equipment come here, it's worth the price tag and upgrade.

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★ 5

This location is well kept. I am coming from a local gym in the area and I am glad my previous gym owner recommended this gym to me.

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★ 1

Google will not let me write a new review but only edit my review from last year.

Last year I gave this gym 2 stars, now it gets 1 star. ZERO money is put into this place. Staff and clients are great. But the gym itself is a dump. Old equipment, always broken, they fix it, it’s broke again a week later.

I’ve put in a number of complaints to the staff over the years, nothing is done. I know it’s not the staff it’s the management that is the issue.

The men’s locker room, bathroom and sauna are disgusting and falling apart. The staff does their best but it needs serious work, not the cheap patch jobs they keep doing.

Looking at the other reviews, love that they only respond to the positive ones, never the negative ones.

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★ 1

Machines, sauna, bathrooms are contrast broken and take months to fix. Dirty and always too hot in the gym as well. Staff is nice but I get the feeling corporate just doesn’t care at all about this location.

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★ 4

LA Fitness provides good equipment, spacious facilities, and diverse classes. Amenities like pools and courts are great. Overall, a solid gym for most fitness needs.

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★ 5

Friendly and accommodating new management. Feel welcomed getting my workouts in here. Pleased!

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★ 5

I have been working out with personal trainer Elisangela for the last several months and enjoy every minute of my sessions, She is knowledgeable, energetic and has made working out something I look forward to every session. She is a great motivator and I am getting great results from my training sessions! I can’t say enough good things about her! Kudos to the management team for having her as a trainer!

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★ 5

The facility was very clean and well maintained on my most recent visit. The staff were friendly and helpful; management seems to have changed for the better.

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★ 5

I've been going to this gym for almost 2 years now. I've been working with a personal trainer Travis who has been fantastic. I can't say enough kind things about how he has been able to help me out.

I've not only been able to lose weight, but also get into better shape as well. Prior to joining at this gym I had no experience with any of the equipment. Travis, has been very helpful not only teaching me the safe ways to use the equipment, but also the most efficient ways to use it as well.

I would definitely recommend Travis as a trainer here, and also this location for anyone interested.

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★ 5

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★ 5

The new management has really stepped up their gym game and made this one of the best and most clean and spotless LA Fitness's I've seen after being to several in a few states. The staff were friendly, remember regulars, and are very patient and skillful with training in addition to making picking a membership plan quick and transparent!

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★ 5

I enjoy working out in this LA Fitness (Collegeville). They have plenty of equipment. The place is clean and pleasant!

I also enjoy working with my trainer, Elisangela Weiburn! She is a skilled trainer, very friendly though quite disciplinary. She helps me greatly in achieving my goals.

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★ 4

My rating improved with the new management. EJ is doing a great job with the overall management. I see Rosa all the time making sure locker rooms, bathrooms and equipment is clean. What a difference from previous management! Taking one star off because equipment can be newer.

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★ 1

I like L A fitness in Collegeville, but please repair the street lights, it's been 6 months. The road is pitch dark and it's hard to cross the street

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★ 1

Equipment is old and dirty. Facility is lined in carpet and it’s disgusting. Showers are nasty and the entire toilet/shower area is musty and gross. Wouldn’t recommend to join this gym.

Support local small businesses like Scale Tippers in Oaks 😊😊

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★ 5

I have had an amazing experience at the LA Fitness in Collegeville, PA over the last several months. The gym has good equipment and clean facilities, and the staff working here are very friendly.

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★ 5

super clean in the building, amazing management and workers 10/10 recommend coming here.

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★ 5

new personal management. clean and friendly environment. 10/10

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★ 5

I just recently started going here and have been very satisfied so far. There are plenty of options for free weights and machines and even when it is fairly busy, I rarely have trouble getting onto a machine that I want to use for my workout that night. I haven't used any cardio machines but there are a ton of them in the building so it should be easy to do any workout that you need to.

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★ 1

Absolutely disgusting everything pool/shower related.. Walls in showers weren't cleaned for months, drains for years.. whirlpool never works
Update as of august 2024: it got even worse. Showers smell is just so bad. There are smears of killed sewer gnats on the walls, black mold on shower curtains.. I think its even danger to health at this point.

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★ 5

Xavier gave me a fabulous tour. The Collegeville site has everything I need to achieve my goal of hiking Pikes Peak in CO!

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★ 4

Love this gym. But they need to ban the ‘Nam vet who touches people inappropriately, both Male and female. He has been reported, but is still there

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★ 1

What a horrible and shady company. I was charged twice for personal training (after my contract ended) when I cancelled both my membership and personal training, and now I'm being told they a refund isn't warranted on my account. This has gone on for over a month/month and a half...I've spoken to different people each time, all who had no idea what my situaion was...and I was originally promised a refund by the fitness manager. LA Fitness needs to make this situation right. The communication between members and management is horrendous. The facility was old and dated. The personal training is horrible- I was cancelled on more times by my tainer and he was late more times than I can count. I was also basically coerced into upping my training to two times per week, when I originally only wanted one and cited financial reasons for only wanting to do one day per week.

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★ 5

Staff is professional, attentive, and kind. Equipment is always usable so all in all great experience!

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★ 1

Too hot inside the gym and every time on the weekends there are not any paper towels in the men’s bathroom. It’s also hit or miss to have hand soap available. Spend the extra money and go to the ymca.

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★ 2

Pool and hot tub closed every time I come there and no one answers the phone so I can't call ahead. Lots of equipment is glitchy and squeaky and they put on a bad choice of television

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★ 3

I have traveled to easy 15 different La Fitness’s never have I see green mold all around the pool area especially where you step down to get into the pool . The pool it self also has a dirty ring around it like a dirty tub . Most of the other ones are very clean . All it takes is a deck brush and some cleaning liquid and 3 hours of work .

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★ 5

Very enjoyable and Xavier is great!

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★ 5

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★ 5

Best gym around.t

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★ 3

If you want to swim or use the hot tub, call ahead to make sure it isn't closed. I've made so many wasted trips over the years I'm probably going to annoy the person at the front desk every time from now on

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★ 5

Nice exercise facility

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★ 5

I love this place !!!!

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★ 5

When I walked in here, Noah made me feel welcome helping me and putting me in the right direction. The environment is very pleasing thanks to these guys!

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★ 5

Great gym, great staff

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★ 5

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★ 5

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★ 5

This gym is very clean! The maintenance worker there is always working. She does an excellent job keeping the locker room clean and sanitized! Also, Joanne at the front desk is very friendly and helpful. Elise my personal trainer is very knowledgable and enthusiastic! Thank you for providing a great gym experience!

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★ 4

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★ 5

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★ 5

I play racquetball at three different la fitness, all are a good place to work out.

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★ 4

In the afternoon during the work week, the staff likes to play the music somewhat loud, so you are forced to listen to whatever is on at the gym, and it's harder to hear your own. During the weekends, the music is not as loud. The gym is fairly clean all the time.

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★ 3

The Basketball court is pretty horrible. Slippery, not very even, and there are some “dead zones” where the ball doesn’t bounce well. Otherwise it’s a solid location. Everything you want from an LA fitness

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★ 5

Clean equipment, friendly staff, and passionate trainers. Highly recommended location

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★ 5

Great location, Manager is very polite and professional

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★ 2

the equipment's are dated; once down they dont fix it and it remains like that forever. the bathrooms are dirty..but thats the only nice place you have in collegeville.

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★ 5

Adam, the Training Director was fantastic!

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★ 5

Great basketball runs!

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★ 5

Really clean gym. The people who work out there are really nice too

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★ 5

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★ 2

Half the equipment is out of order and doesn't get fixed, only 2 sets of free weights in the entire gym so they are never available to use, most treadmills are in poor condition. Not worth the monthly fee

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★ 1

Lack of Care and or consideration.

The Gym equipment is in so-so condition except when it comes to the cardio machines as many are old and worn down. Belts on the treadmills are in bad condition, the majority of the elliptical machines are worn down or missing.

The locker rooms are poorly maintained. Prisons have better facilities! The showers are horrid from MOLD to POOR to NON Functional shower heads. There are NATs coming from the drains or somewhere which was all brought up to management on multiple occasions. They surface clean but barely.

The pool is either ok to swim in or just nasty with dirt and soil on the bottom of the pool.

The location in Pottstown/Sanatoga is far and away in better up keep and condition. Its a shame that the Collegeville employees and management care so little for the maintenance and up keep of this high traffic location and have given up trying to keep it up.

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★ 5

Great gym for the pool and Jacuzzi! Workout equipment needs some updating snf love but it does the job

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★ 4

Pool, sauna and whirlpool are Excellent

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★ 3

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★ 2

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★ 3

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★ 4

Maintenance is spotty and needs a refresh. Post COVID, not much has changed.

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★ 5

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★ 1

Absolutely filthy. I don’t pay a month fee to have other people hair fall on my face and in my mouth when I’m on the free weights. Just look at the floor. This isn’t just from today. This has to have been ignored for weeks. This photo doesn’t do it justice. But anyone can just take a look. Gross.

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★ 5

I had an Awesome experience while visiting my son at the Collegeville La Fitness. Great equipment , very clean and friendly staff. So impressed !!

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★ 4

Nice gym. Good people and a lot of choices as far as workouts.

The only reason not 5 stars is they are frequently missing the little yellow pins (5 and 10 pound increments) on the a machines and lay pull downs.

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★ 5

Had a great workout! Ed Moye for Sheriff of Montgomery County Pa.

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★ 5

Very clean facility with friendly staff. My wife really enjoy the swimming pool. I either workout or play basketball. Great gym!

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★ 5

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★ 5

Greatest customer service ever!!! Tasha was exceptionally welcoming and friendly. Facility is clean and stacked with great equipment.

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★ 5

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★ 5

I lost something of great personal value the other night while working out. I probably looked like a zombie while I walk slowly back and forth scanning the floor. The Customer Service Employee at the Front Desk assured me that the item would be found and returned. The Rep said they have a high rate of lost items being found because of staff and members having a strong moral ethic. I was hesitant because at other facilities this never happens. The next morning I called and Customer Service said that my item was found! I was stoked and appreciative. It's nice to see moral ethics making a come back.

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★ 5

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★ 1

VERY BUSY GYM, especially on the weekends. There is always a waiting line to use the equipment and weights.

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★ 2

Half of the cardio equipment doesn’t work. They are old , rusted and make loud noises when you use them. I know you get what you pay for but jeez at least have working machines.

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★ 4

Forgive my previously negative review. My experiences here shouldn't affect this as a business. Form your own opinion. Bless.

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★ 5

Mike helped me out greatly with getting everything set up

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★ 5

Great assistance and was able to let us in !

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★ 5

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★ 3

Use the gym about 3-4 per week especially during the very cold winter days, as I prefer to run outside. My frustrations are usually dirty and improperly calibrated machines. Some threadmills could be too slow or too fast, thus making me (and perhaps others) have a favorite one - & of course a favorite one isn’t always guaranteed.

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★ 4

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★ 5

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★ 4

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★ 5

Great experience, worked with Mike and the team is very helpful. Overall highly recommend this location.

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★ 5

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★ 5

This gym has everything I need to be successful!

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★ 5

Best gym in town hands down! Has everything you need, and a great staff that are on a mission to help you reach your fitness goals.

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★ 5

Very nice gym with good equipment. Staff was friendly and extremely helpful.

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★ 4

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★ 2

It's 8:15 and a number of people are standing outside of the gym waiting for it to open ... should be open at 8 a.m. Not the first time. Meanwhile, there were like 6 people working the desk on a Saturday.

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★ 5

Excellent Facility... Everything I need in one place and the customer service is second to none... Highly recommended.

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★ 5

Aok

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★ 5

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★ 5

I love LA fitness so much! The staff, especially the awesome people like Lori Tones, are the reason why I won’t go to another gym. Highly recommend!

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★ 1

The worst LA fitness in USA. Equipment is ill maintained, old and not working. The treadmills have sharp rust points covered with tape. Do not join till they replace their cardio equipment

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★ 4

Good gym, cleaner than ever. Just wish they would upgrade the equipment, needs a refresh.

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★ 5

Very clean. Nice pool. Plenty of equipment. Handicap friendly - lift into pool etc.

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★ 5

Bright, clean, uplifting.

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★ 5

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★ 5

Great gym all around. Talk to Devin if y’all got any questions.

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★ 5

Great customer service

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★ 5

Devin was great, would definitely come back!

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★ 5

Very clean and accommodating facility. Great management as well! Devon is a boss!

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★ 1

Equipment is in poor condition and remains broken for months on end. Bathrooms are disgusting, poorly maintained, and typically out of service for extended periods of time. It's a shame that this club dosent put more effort into cleaning, maintenance, and improvements. If it wasn't for this club being convenient location-wise I would go elsewhere without hesitation.

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★ 3

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★ 5

LA FITNESS in Collegeville would not be the same without GIO the AGM! He’s so fun and full of life!! Also very helpful! You rock GIO!

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★ 5

Collegeville is the cleanest and best customer service I’ve experienced with workout facilities. The staff is excellent with handling concerns and inquiries we member have on a daily basis. Thank you LA Fitness staff for your incredible work ethic!!

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★ 5

The club is really clean compared to other clubs I went to

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★ 5

Honestly, just join this la fitness. Out of all the gyms I’ve been too this one stands out. Super kind gm, friendly staff, clean, and nice equipment.

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★ 5

The AGM and Gm we very helpful in providing information on the gym such as, equipment, hours and pricing, really appreciated all of their help, they clearly know what they are doing.

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★ 1

I have NEVER been so upset as I was today with any staff memeber, the manager that was on duty today was just so unhelpful I will keep coming to this gym because is the closest one I have but the way he made me feel really leaves me with out words. I know i can't do anything but he needs some training on how to handle memebers concerns as well as to listen. Poor lack of leadership I hope the GM of this facility and or the regional manager reads this and gives their manager the appropriate training they need. I will say they have some good staff like the one that help me join this club he was super helpful I forgot his name but him and the other person at the front desk were very helpful they actually were trying to help.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Collegeville is outdated. Floor carpet is shot. Equipment good. Not overly crowded. Need more classes.

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★ 5

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★ 5

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★ 5

Good place and even greater staff!! Love the sales associate Santino, he's extremely helpful!

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★ 5

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★ 5

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★ 1

Huge facility. Friendly staff. Has everything you want, except equipment. Every cardio machine is old, shaky, rattles, and looks like they got it from a Hampton Inn fitness center. Almost impossible to run on them. People pay much less at Planet Fitness for better equipment but no one here cares.

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★ 5

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★ 5

Chill

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★ 4

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★ 5

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★ 5

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★ 5

Great information over the phone, quick and simple, appreciate the staff

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★ 5

Signing up was very quick, inexpensive, and the facilities are very clean.

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★ 5

Best staff and managers in the business nothing but respect and great customer service

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★ 5

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★ 5

Tyler was extremely pleasant at the front and always greets me with a smile

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

great service

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★ 5

Love this place. Delta Gains

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★ 5

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★ 5

Met with Devin, he explained very well about the equipments, all the services, different machine. He was very polite and courteous. La fitness it’s self looks very clean. Recommend to my friend also.

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★ 5

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★ 5

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★ 5

Santino helped us out and the club is great and clean!

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★ 5

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★ 5

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★ 5

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★ 2

The stalls for the men bathroom are terrible. I've seen a nicer bathroom at a dive bar. The stalls either get stuck closed or don't close at all. They're filthy, and poorly lit.

The gym is rather popular, but the are a large number of weights and machines and I haven't had trouble with availability. A nit pick is the fans on the treadmills; half the time they don't hold a position, or do not work. This is frustrating as there is no other air flow when you're using one of these machines otherwise.

Edit: taken a star off. Reported a treadmill as broken because it sounds like a truck when you're near it, and was told "it's not broken, it still works but is just loud". Unbelievable.

Source: Google

★ 5

Nice Facility

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★ 5

Plenty of equipment to choose from, great staff, always a welcoming environment

Source: Google