★ 1

This gym is absolutely disgusting & a disgrace to the entire franchise— and as you can see from the reviews, the gym owner only recognizes the good reviews and completely ignores the glaring issues with this gym— which should tell you everything you need to know about this place.
The build up of dirt on the carpets around equipment is disgusting. The saunas are dirty, the bathrooms are terrifyingly dirty— constant while residue in the sinks and slime in the water fountains. Soap is always empty. The walls of the bathroom stalls haven’t been wiped down in MONTHS- I’ve taken several videos and pictures of one particular sludge mark on the bathroom wall that’s been there for over a year.
I’ve been a member since 2017– there has hardly been any new equipment added. Barely any kettlebells left, almost no medicine balls left, no exercise/stretching balls AT ALL, the cable attachments are few and far between, the rope attachments are old, disintegrating and so dirty it’s unusable.
There’s missing drop ceiling pieces upstairs that never get replaced. There have been multiple summers where there was NO AIR-CONDITIONING on the upstairs floor— LITERALLY NO AIR CONDITIONING, they just places box fans everywhere and thought that was ok. I assume that’s a breach of contract.

I have multiple videos and pictures of roaches/bugs in the bathroom.
The owner of this gym clearly only cares about getting new members, not taking care of existing members or investing any money back into this gym. Everyone I talk to only comes to this gym out of necessity, because it’s the only gym close to them. But make no mistake, this gym is the armpit of the franchise. Go to literally ANY OTHER LA FITNESS IN THE AREA

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★ 3

I’m getting tired of the services. They need to do better. The machines are very antiquated and rusty. The smell upstairs is gross, like bacteria under a mat. It made me sick and I switched up my workout. They need to get more updated gym equipment for the customers to create a better atmosphere altogether.

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★ 2

For how expensive the memberships are, you'd think they'd have working up to date equipment. The attachments for the cables(barely any) are damaged. The staff are rude and uninterested.

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★ 5

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★ 5

Nice clean , parking , water pressure is good, the pool works . Everything is good .

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★ 2

how are you a gym & dont open until 8am on saturdays? i’m not sure if this is a new thing, but i came on a saturday to several people standing outside waiting to open….

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★ 5

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★ 2

Currently 6:40 AM and the gym is closed. How. 9/23

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★ 1

Tuesday 9/23 @5:30 am the gym was not open. Many gym goers waiting outside for the gym to open i waited 10 min before leaving. The gym was suppose to be open @ 5:00 am. Smh super unprofessional for not giving a warning. Cleanness has gotten a little better I will say because it was terrible

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★ 1

Front staff casually walks in 15 minutes late if you’re lucky

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★ 5

Was confused transferring from esporta to la fitness but Kyle helped me out tremendously. Great worker

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★ 5

I love this gym they have a lot of equipments also everybody is friendly

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★ 5

Cassandra was very accommodating. I had the best experience today.

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★ 5

First time visiting La fitness in Springfield I had a great experience, the GM Kyle took me on a very informative and detailed tour of the facility told me about the new discounts they were offering for the fall the sign up process was smooth. Ms Rita the club manager helped me out with the app and made the process so easy and finally I sat down with their amazing Personal training director Anthony who is also an Olympian! He made a great workout program for me . I had the best and easiest new gym experience by far!! Would highly recommend, also a very clean club I appreciate all the staff!!

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★ 5

Entire Front Desk area is great! Personal Training with Anthony was well worth it and Ms. Rita & Kyle were very kind

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★ 5

I love this gym, it's never crowded, its spacious, the machines are always working and there's never any buffoonery going on. In the morning, afternoon and night, it's always pretty chill.

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★ 5

Great gym! Very clean. Kyle at the front is a great help and always patient.

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★ 5

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★ 5

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★ 5

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★ 5

Great place

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★ 3

The spa area was closed on my last two visits. They take too long to fix things. Also, a number of the lockers need immediate repairs, but I am not holding my breath. Overall, I like La, so I will continue to go.

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★ 4

The staff is courteous and respectable. And always ready to help in any way they can.

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★ 2

This location needs to seriously invest in ceiling fans. It is so miserable to be working out with so many people and there are never fans on anywhere

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★ 2

same equipment for almost 20 years! they just added the pool. cardio equipment is like 20 years old! you need to upgrade!!

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★ 5

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★ 5

W gym

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★ 5

I’ve been going there for 3 years and I love the atmosphere. Staff is friendly and the surroundings are good to workout .

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★ 5

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★ 4

After a year, this location stepped it up big time. My man Chris keeps it very clean in there now. The machines are always working and the front desk clerk is awesome

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★ 5

Just because a location is older doesn't mean it's worse. In fact, many of the older La Fitness locations are better than the brand new ones.

Some newer La Fitness locations have infrared saunas which are shut down due to safety issues. The dry saunas are actually better than infrared. Also some locations don't have a hot tub probably to save money or space.

At this location, despite being older, the staff are friendly and doing a good job trying to maintain cleanliness and improve upon feedback from members.

The extra costs from personal training and cryotherapy for recovery can get pricey. However, the base monthly price is actually a bargain given the amount of equipment, pool, sauna, and showers.

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★ 5

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★ 4

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★ 5

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★ 2

Honest Review of LA Fitness - Springfield

The facility has potential, but cleanliness is a major issue. The hot tub is very dirty, and I’ve seen roaches in the locker room (video attached), which is completely unacceptable for a gym of this size. While they recently shined the floors, these more serious hygiene concerns remain unaddressed. Management needs to take action to maintain basic cleanliness and sanitation.

I hope they improve, but as of now, I can't recommend this location.

Source: Google

★ 4

Great equipment, hardcore old-school style gym. I don't have to wait around to use a machine — people don't stand near you waiting for you to get done working on a machine which is great, I don't like a person steering me down during a workout; at LA Fitness Springfield, we use another machine until they are done, in many cases anyway…….

The only issue for me is that in the summer, the air conditioning is not great; it is hot in that gym. They keep the heat on far too long after winter/spring and on warm days, I wish they turn the heat off.

I'm a gym rat and compared to other gyms; LA Fitness in Springfield has no air in the summer; it's hot and muggy in there.

I like LA Fitness Brookhaven and their air is full-blast but they have no sauna, and I need the sauna after my workout. Thus, I choose a hot muggy gym — over a clean new gym—mainly because of the sauna and jacuzzi—though I never get in the jacuzzi.

The staff is great, they ensure they say “Have a good day” every time you leave the gym!

The gym equipment is dated. But they don't make anything how they used to, so I'm okay with old equipment that is built through. When a machine is broken, it's fixed within 2-4 days, note, mainly the newer equipment breaks.

Wish they cleaned the shower room more, but I have my shower slippers — and I’m in and out of their showers 🚿 — I work out too hard, and then I sauna after—there is no way I'm getting in my car without a shower, lol.

I hope this helps!

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★ 5

Love the pool ...just a lil bit pricey...

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★ 5

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★ 5

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★ 1

the gym is so outdated and missing a lot of equipment like kettlebells and medicine balls. all the mats are beat and cracked. please update this gym!

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★ 5

Sauna is clean, equipment is well maintained and organized, and it’s not too over crowded. Really cool. Oh and there’s two AYCE restaurants in the same shopping center for the post workout protein lol.

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★ 5

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★ 1

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★ 1

The gym itself is really nice & the staff is very friendly. I have definitely seen a change since new management. Way to go Springfield

Update: it’s been 2 years and honestly the gym has extremely fallen off. Definitely believe the 1 star reviews. Equipment old & the upstairs is musty.

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★ 5

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★ 1

Mens spa has not been cleaned in months or ever. There is mold and dirt all over the floor. No soap in the showers. This is the dirtiest locker room I've ever seen. All the one man cleaning crew does is take out the trash, vacuum and put away weights. The place needs are real cleaning. You dont want me to upload load photos because then you will be disgusted.

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★ 5

The best LA fitness I have been to. Also all of the staff is always very helpful. Highly recommend this location!

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★ 3

Has a sauna not a steam room, bathroom shower area needs to be renovated

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★ 1

This location (Springfield) is a complete disaster. The condition of the men's locker room and lockers is appalling. The lockers are overflowing with garments that do not belong to individuals currently at the gym. The weights are haphazardly scattered, with no regard for organization; they are simply abandoned all over the place. There is a total lack of respect for gym etiquette in this establishment, aside from its thoroughly unclean state.

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★ 3

I was happy until the decision was made to discontinue all spin classes. Some members only joined because of spin. Some members purchased spin shoes like myself. We started a petition to reinstate the classes.

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★ 1

This is one of dirty La fitness in the entire state of Pennsylvania. The equipments are missing all the time, the gym is nasty, most of the members play music on the speakers without headphones, the benches and equipment are very old and not updated and the dad thing about this gym is that is a suburban area and it’s nasty… This location was running good until 2021 it started going way down hill. The should shut it down or bring in new management..

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★ 5

I get a great workout there

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★ 5

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★ 5

I love this place. There are machines here that no other club has in inventory.

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★ 5

the best hours to work out are after 4 pm. Friendly staff.

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★ 1

Worst LA Fitness in the area and holding that ranking proudly. At times days without paper towels so just spreading germs, machines down for months with no sign of getting fixed, leaking ceilings and dirty dirty on the weekends. For sure whomever took over is either trying to make it fail or just horrible at managing the location. People there/trainers are nice and as helpful as they can be with the limited resources they have. Air currently isn’t working properly so big fans trying to help push warm air around. Wish I could give no stars but not allowed.

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★ 5

Healthy is happy...

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★ 5

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★ 1

Giving a 1 star review here, the equipment is so outdated rusting out not smooth, place is drab compared to other locations, I’d be ashamed if I were the general manager of this location, I tried some machines but they were jerky and not smooth, this place needs a good gutting and a restart with much better new equipment, bad environment. Goodluck if you want to use here as a location, after 3 machines I used I said I gotta go, I left and went to another company’s location and kicked butt.

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★ 5

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★ 5

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★ 5

My husband and I needed to change home gyms, LAFitness Springfields Manager and team were fantastic, accommodating and on point. Thank you Team

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★ 1

Please post a sign in the bathroom that its not ok to hang out in the mens bathroom naked for a weird amount of time. Getting changed or drying off is one thing but walking back and forth and then coming to a different row of lockers to try to start a conversation is not alright and its happening regularly to me. Making me very uncomfortable in the Springfield location. Next time its going to be an big problem.

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★ 5

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★ 3

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★ 5

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★ 4

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★ 1

I’ve been having a membership at this location for over 3 months now. Me and my friends go here 5 days a week and every time we go there this racist manager come and attacks us like we don’t have membership here. Even when somebody else wanna help us she comes over and tell them to leave. Like this is getting annoying. For all this I will just find a planet fitness around my way.

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★ 5

Always pleasant experience

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★ 5

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★ 2

2 stars for being a gym. Pretty garbage gym at that, tired of getting ready to use a machine for it to be broken, most things are dirty and 80% of the attachments for cable machines are well past retirement age - sauna never works

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★ 1

Unfortunately this gym is so run down!! Trying to find a paper towel to whip bench down can’t find any at all. Everything is old and unfixed!! Been to many other La that’s way better.

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★ 2

Headphones are not required here. Lots of members do their workouts with loud portable speakers along with the gym speakers in the background. Distracting af

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★ 4

This la fitness is cool. Older style but has everything you need. Stair masters seems to break down often but other than that, no complaints

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★ 1

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★ 1

I went as a guest to LA Fitness in Springfield and kept getting inundated with texts and phone calls about getting a membership and tours after the one time visit. I texted back to stop with the calls or I would write this very review. Also, the man at the purchase counter had no clue what ear phones were compatible to what phone as I tried to purchase one for my phone. I recommend not giving out ur phone number unless u would like to witness my experience as a guest.

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★ 2

I’ve seen machines break and go un repaired for months. One of the chest fly machines once broke during the spring, and went un repaired until summer was over. They do this all the time. They’re always having issues with the sauna or pool. They make up for all these issues by being nice staff.

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★ 5

Love the hot tub...

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★ 5

Excellent facility everything is there for a perfect circuit work out, get in DO IT, get out !! AND, the heavy bags are there, perfect! Ever consider or POLL about changing SPIN to 4:45?

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★ 1

By far the worst LA fitness I’ve seen. Place is filthy on top of the fact that all the staff looks angry. No one acknowledges you at check in.. first and last time at this location

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★ 4

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★ 1

They will charge your account wrong fees. When you talk to them about the problem, they refer to the manager. The lady and son of the manager told me that they will relay the message. Next, when are you talked to the manager, she says that her son and the lady do not remember me. Horrible place!!!

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★ 1

Pretty obvious that LA Fitness corporate doesn't care about this location in the slightest. Equipment is rusty and constantly in a state of disrepair. The cardio machines are outdated and constantly breaking down.

Edit: Pool area has now been shut down for two months. None of the workers have any idea what's going on when asked for a status update. They just say to talk with the manager Rita. The fact that the workers can't or won't reveal what's wrong or a time frame on when it will be up and running is extremely problematic. How is that good customer service?
Someone told me they may have found mold…How do they even let it get that bad?

The place is full of thieves, every third locker has a broken latch.

Just bulldoze the place and start over.

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★ 5

This is a amazing local gym and my associate Eliot is phenomenal. He’s knowledgeable, passionate about his role and he provides the valuable advice to everyone coming in the gym. If you are new or try to sign up here, I will highly recommend Eliot to be the person that you can speak to!

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★ 5

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★ 3

Need ro FIX THE STAIR CLIMBERS, WE pay a monthly and YEARLY FEE, SO WHY DOES IT TAKE FOREVER TO FIX BOKEN MACHINES??????

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★ 4

It's okay.. staff is nice and helpful. This place could be cleaner in some areas and a lot of equipment is outdated.

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★ 5

Very clean and taken care of gym. The staff are all nice and polite. I haven't had any complaints with this location

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★ 5

Great Gym

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★ 5

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★ 5

Three places to work out

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★ 3

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★ 4

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★ 5

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★ 4

Staff are nice. The equipment are great when they aren't on service all year. Some of the equipment are damaged and haven't been fixed since I started working out here. The amount of people who come here I'm surprised all the equipment aren't in tip rop shape

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★ 1

Equipment is showing it’s age and something is always out of service, gym goers are lazy and dont re-rack their weights so I spend half my workout wandering around the gym looking for what I need, and paper towels/soap always seem to be empty. Staff is great though but just seems like they need some extra help. You’re better off at Planet Fitness or one of the more serious gyms around until they get it.

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★ 4

Started coming to this location a few months ago after moving across the country. Love the staff, they are so friendly and supportive and helpful and great to be around. Love the diversity of patrons and the sense of community among all the members. Only thing I’d change is the equipment, which could be modernized a bit as I could do without the TVs but would love a phone holder that fits modern phone designs and don’t need repair as often. Still get a great workout every time, but it would be the icing on the cake.

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★ 4

Love the people in this gym and the staff i just wish the machines were updated or fixed regularly.

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★ 4

Great staff and is always clean and helpful. Plenty of room and a good cardio downstairs, weights upstairs layout. Could use some updated/repaired equipment though.

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★ 5

Great

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★ 5

Easy going

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★ 1

Great gym, equipment is fantastic, people are nice. But I can’t give it more than a 2 star due to the bathroom situation. The men’s bathroom is absolutely disgusting. And the showers are somehow worse. There’s mold all over the curtains and there’s hair and this nasty texture all over the floor. Please replace the curtains.. it’s literally so cheap, and have someone wash down the area every few hours. There’s really no excuse such a nice gym should have such a disgusting bathroom.

Had to lower the review a bit. They don’t wanna use AC mid summer too.

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★ 2

They don't clean very well.

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★ 1

Wi-fi never connect, dirty locker room, sauna room is dirty and has a bad odor, dirty swimming pool. I’ve been to many La fitness locations and this is by far the worst one. If you live in the area I suggest you go to the one in Broomall(way cleaner).

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★ 1

The manager Rita is super rude, unprofessional and the most ignorant person I came across. She just have an ugly personality

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★ 5

Great place to work out

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★ 4

I can honestly tell you I went here years ago and it worked wonderfully. I worked out 6 to 7 days a week. I lost 167 pounds 😱 in 2 yrs .. ((oh yeah, I was the TITANIC! )) I WAS VERY PROUD OF MYSELF. I worked tirelessly and outlasted all of my 'slender' friends - who after three years were gone. At the time I have a blue-eyed Angel who became more less a trainer for me and I was on the verge of taking my own life. I couldn't deal with the weight problem anymore. And my sister said, " what do you think someone's going to come out and take you by the hand.." 😜 that's exactly what he did! He was the manager at the time - he came out and took me in and gave me a tour. I changed my life and my attitude. Unfortunately I've undergone three surgeries and a lot of depression and I have some ham put back on 80 lbs. I think overeating and sometimes hiding and not doing exercise and going out as much is just a problem of the perhaps being depressed or feeling not good enough that I had since I was a child. I remember sitting on the bench outside in the little plaza and this beautiful guy was walking towards me and I thought he was going to ask me for the time. I said, to myself, " God please don't let this man look at me. Don't let him see me. I'm so ashamed, I just want to be off of people's radar cuz the whole time people talk to me all I'm doing is feeling how unworthy I am." I actually said to God about 8 minutes before he came out of that building that I was going to contemplate taking my own life. That's how depressed and hopeless and frustrated I was with my weight. Thank the stars above that this guy was very kind to me because I felt so alone and so introverted so unlike who I actually had been when I was thin I had spent twenty years fat and I just lost myself during that time it's unbelievable how to press some people become and how lonely or angry you become.

I worked out so vigorously then watch I can't do now cuz now I'm 65, my heart rate was 167 on those machines I kept saying to myself. " I don't care if it goes to 300, either I'm going to lose this weight and get back my life defeating this demon called gluttony, or I'm going to keel over on this machine. If you're out there and you need to take off the pounds don't be afraid to go in cuz that's what they're there for just exercised put on your music and just keep your eye on the goal of being a lot thinner and a lot healthier and that's all you can do is people. Never allow anyone's opinion to stop you from doing what you need to do. So they were really good for me at the time and even though I never really had a trainer did teach me a valuable lesson eating 25 carbs per meal and no more plus exercising everyday did get my way down. And I used to cheat on the weekends because I would go up to Giant which was then Gernardis food market and get myself a big pudding cup in the clear little containers that they made fresh with some cake they put inside and I would eat that every Saturday but six days a week I eat low-carb and worked out. This time fortunately I'm going to a diet doctor to get appetite suppressants and hopefully I could at least lose enough weight to respect myself and feel happy cuz man, when you are overweight most people do not feel good about themselves.

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★ 1

The dumbbells and barbells are never put back in place. Lots of the equipment on the pulleys are all broken for long periods or without carabiners or attachments.

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★ 5

Cam is a solid trainer

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★ 1

It’s been hell in there. Not sure why they never turn the AC up. It’s honestly so hot and musty in there. Both pec flies have been broken for months. Leaving machines broken is exactly what happened to the LA Fitness in South Philly before they closed down. Maybe this is a sign?

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★ 1

This place is always out of paper towels. Today there was literally not ONE to be found & when I notified them they just said “yea, we’re all out”. Nasty!

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★ 1

No paper towels!!! Always dirty. Hot!!

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★ 1

Dirty… machines broken and stay broke
Fixing nothing!!! Awful

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★ 5

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★ 5

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★ 1

Stay away from here. Place is dirty, machines and cables are not serviced. Nothing is updated or fixed. They charged me multiple times a month, they couldn't resolve it. After the 3rd month of being charging 315 dollars i left. They kept charging me for almost 9 months. Just stay away. Could be the best gym,

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★ 1

La fitness has been getting worse and worse over the years. The stairmasters have been broken for MONTHS and don’t seem to be fixed anytime soon. The machines never have the connectors on them so you have to wait for people to be off certain machines and borrow it. It’s always overcrowded no matter what time you go. And they added an annual fee after the pandemic which clearly I don’t know where the money goes if it’s not to improve the gym.

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★ 5

LA Fitness is amazing to keep up the good work with your body

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★ 5

Great gym, I definitely enjoyed my workout there.

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★ 5

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★ 4

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★ 5

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★ 3

They have the best personal trainer there named Brandon! He’s fun patient and pushes you to constantly do your best! I highly recommend him but Warning, don’t complain he’ll make you do extra burpees 😫😂🤣 3 stars because a lot of machines are down in there! I think they’re down to one working stair master! Other than that no other major turn offs! I go to the gym 4/5 times a week!

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★ 1

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★ 4

Friendly people. Was pretty busy

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★ 5

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★ 5

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★ 5

LOVE THE VARIETY. GREAT ENVIRONMENT.

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★ 5

Greatbplace

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★ 3

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★ 3

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★ 2

Springfield LA is horrible. Outdated equipment, treadmills never work properly and bathrooms are never stocked with essentials and always dirty. Daily staff on location are nice and friendly but upper management responsible for building and equipment need to get it together.

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★ 5

Facility and staff are great!!!

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★ 2

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★ 5

Been here for years, love seeing the changes as time passed in a positive way that keeps me coming back and happy to call it home.

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★ 5

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★ 3

I'm a member there haven't been there in a while because of the upkeep I actually went in the other day and it's not kept up as well as when I first joined I guess good help is still hard to get

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★ 2

Ok.... I mainly use this facility for basketball, swimming pool, and spa or sauna. BUT...
The basketball court has been closed for about a month because of a broken glass/inside window. Not only that, but EVERY time it rains, the basketball court is closed because the roof leaks. The leak has been a problem for over 3 years now. When will it be taken care of????

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★ 5

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★ 5

It has warm showers and great stuff like that. Ok

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★ 5

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★ 1

I don’t like this location it’s musty and hot no air circulation and no one wipes down the equipment… it’s dirty I really want my money back….

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★ 5

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★ 5

Cam helped me out. He is a great guy.

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★ 5

long time member to this location and the place has never looked better. showers and locker room has seen a huge improvement. tremendous job by neif and vincent ,all their hard work is really appreciated. friendly faces at the counter , very good instructors for the classes. this place is great value.

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★ 4

Decent location, could use an update. Basketball courts have been closed for 2 weeks.

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★ 5

cam is the g

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★ 5

Greatest generation, Philadelphia kem is the main G

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★ 4

Good place, good equipment, due for some upgrades soon but it’s a good place to stretch your muscles
Nice people working out, very respectful, clean and everything I used working flawlessly.

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★ 1

I wouldn't recommend to my worst enemy. Right now I taking out a kaw suit against them for dishonesty.

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★ 5

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★ 5

Phenomionak experience

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★ 5

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★ 5

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★ 1

The place is a dump. From the bathrooms being filthy to complete chaos with weights not being replaced, I’d say the franchise has hit an all time low with this location. Drive the extra 15 minutes to Brookhaven if you can.

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★ 1

LA Fitness on Springfield really need to be looked into the place is not clean the Equipments always out of service

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★ 5

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★ 5

Best Gym it’s clean i love it here!

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★ 5

Loved the gym my lil bro got me a day pass and then tried to kill me.

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★ 5

It is an amazing facilty

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★ 5

Cam was very helpful in assisting me in the process

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★ 5

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★ 5

Incredible place to workout, great equipment, great people. Overall, awesome place

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★ 3

Everyone who worked there was really friendly and everything was clean. Equipment is old and showing use. Very hard to adjust equipment due to age and wear and tear.

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★ 5

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★ 2

Gym stuff gets stolen so the necessary items are not there to use, I have asked them to add more weight to the machines so I can lift more so after about 1.5 years this gym will no longer be able to continue to improve your physical fitness.

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★ 5

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★ 5

First Time here they were very respectful. Nice place

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★ 5

With The south Philly LA fitness closing I checked out springfields LA fitness The GM Cam gave me a tour and I fell in love with the gym instantly! if your looking for a gym to go to with a lot of space and simplicity walk in and ask for cam!

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★ 4

Fair amount of aerobic classes. Personal training for those new to exercise, but it's not cheap. Did not use a trainer. Staff seems nice.

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★ 5

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★ 5

Cool

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★ 5

It is a very nice environment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The gm is real cool

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★ 5

Love it here! The staff are great !!!

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★ 5

Good Place too get it done when U just visited Home🤞🏽

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

James Hobbs was excellent and provided great customer service. He deserve a raise!

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★ 5

James was excellent and very friendly and knew how to answer all my questions!

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★ 1

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★ 5

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★ 5

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★ 5

Super friendly staff and great facility!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym cam the gm was excellent man

Source: Google

★ 5

They are so nice and responsible. The gym is so clean too.

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service, the place is dirty and they scam and pressure you into getting trainer's and extra fees .. then lie about canceling the PT and memberships and continue to bill you and when confronted say they canceled it and no employee or manager's make notes of ever speaking to you . Not an ethical business practice . Buyer beware . Don't sign anything without getting a printed copy since everything is done electronically there .

Source: Google

★ 5

Good vibes when I walk in

Source: Google

★ 5

Source: Google

★ 5

My first time in LA fitness I had a very nice tour. My friend James Hobbs was very nice to refer this gym to me and I can’t wait to try out the experience.

Source: Google