★ 5

LOVE this Orange Theory location!!! The coaches & staff are very welcoming & knowledgeable from modifications of workouts to app help. 1000% recommend!

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★ 5

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★ 5

Came for the work outs but stayed for the community. Encouraging, positive, and supportive environment.

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★ 4

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★ 2

I'm taking off three stars for three reasons. First, it's so expensive for no reason AND you have to buy your heart rate monitor separately from your membership. Second, the atmosphere was okay, I mean everyone was nice, but I kind of expected to socialize more with the coach and other people based on reviews, but I felt pretty ignored most of the time. Third, the cancellation process came off a little clingy/desperate. I had to wait for the manager to send me a link (which was days). When she finally did, I still had to verify my email, write out an explanation about why I wanted to cancel, THEN have a sidebar conversation with the coach about why I wanted to cancel (she wanted to know what she could do better but didn't reflect any of those things in the weeks following up to my last class so..?). All in all, too expensive when I can go be ignored at the Y for much cheaper and more options.

Two stars because I'm stronger, i have more endurance on the treadmill, and everything was nice, new, and clean. Thanks coach T.

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★ 5

Super!

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★ 5

My 2nd class today. Kaycee, Steven, RJ & Donald definitely exceeded my expectations. From the time I walked in the door, to the time I left they were all 5 star, top tier! For me customer service is just as important as the work out. If I’m treated poorly I will never return to any business no matter how good the workout. Thankfully I don’t have to worry about that there, the vibe was lit. 🔥 Not only am I returning, I also purchased a membership! Thank you Orange Theory for helping me get right! 🧡

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★ 3

Erin the instructor was great. However, the music was awful. Hip.hop, rap the whole time. Listening to words about guns, ho's, twerking, meeting in the hood, and generally degrading women is okay for some songs. But mix with other genres. Lots of good music out there for everyone.

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★ 5

I recently rejoined after having quit during the pandemic. I hadn't realized how much I missed these workouts. I love that I get a challenging workout in 60 minutes and Coach Jenny is just the best!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Friendly coaches motivated team. It's expensive and if they do more exercises would be better

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★ 5

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★ 5

Amazing coaches & welcoming members! Love OTF Harrisburg 🧡🧡

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★ 5

I joined to get healthy and take control of my body. Four months later, I feel so much better and look better too! I am stronger, have energy and not tired all the time. The coaches are awesome. They inspire and motivate. They build confidence in yourself! Orange theory is not just for the young. I am 53 years old and so glad I joined. I plan to continue for years to come. Orange theory is part of my lifestyle now.

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★ 5

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★ 5

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★ 5

Love it here. Price might be a little bit of a turn off in the beginning but the investment in yourself and we'll being is well worth it!!

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★ 5

I've never felt better physically or mentally!

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★ 5

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★ 5

It's was a great pace! even for a beginner like me! My coach Bri was there to help me with the exercises and understanding the equipment and how everything worked in terms of the orange zone!

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★ 5

It is a good, intense workout

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★ 5

Great experience. Will be returning.

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★ 5

Came here for a quick morning workout while visiting Harrisburg. Staff was very friendly and welcoming. They even made a small sign up front to welcome me. Worked out with Coach Miranda and she was very enthusiastic and motivating. She is a great coach. Studio has the newer treadmills and rowers have the tablets.

Will definitely return here when back in Harrisburg. Great staff and Coach.

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★ 5

The energy of the coaches at OTF Harrisburg is incredible. They keep you accountable, and always are welcoming and encouraging. The environment is so positive!

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★ 5

Brie Daylor is the best manager/coach! Kills it at this location and her energy never disappoints!!

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★ 5

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★ 5

Orange theory is a amazing workout space the energy, coaches, and workouts are fantastic with amazing results! You will never go into a class knowing what is going to happen every class is different but touches all the muscle groups and cardio as well! You will never leave a orange theory disappointed without a sweat and say it was easy! The coaches are so nice and have the best energy in class! You won’t be disappointed!

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★ 4

I love going to orange theory! It is a great way to work out and burn hundreds of calories in a short time and in a fun way. They switch up the exercises daily, and play some jammin’ music throughout classes.

Overall it’s a great way to do HIIT workouts, but I wish there was a slower part to the weight room aspect where we can focus on heavier weight lifting than the speed of reps.

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★ 5

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★ 5

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★ 5

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★ 5

Staff are great! Knows everyone's name. Always able to help. Workouts kick your butt

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★ 5

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★ 5

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★ 5

I love the workouts, the trainers, and the energy of Orange Theory Harrisburg. I can't wait for OTF Mechanicsburg!!!

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★ 1

Looks fun....expensive and if your bigger don't bother your nit their preferred client

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★ 5

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★ 5

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★ 5

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★ 5

What I enjoy most about Orange Theory Fitness is all I have to do is show up and the coach tells me what to do. No-brainer.
The staff at OTF are awesome 👏 too.

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★ 5

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★ 5

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★ 5

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★ 5

I have so much fun in these classes.

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★ 5

Visiting from out of town the girls were so nice and helpful. They even put together a list of restaurants to try!

Class was great. Equipment was in great condition and clean and the workout was awesome! Music was amazing as well.

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★ 5

Highly recommend for anyone of any fitness level!

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★ 5

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★ 5

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★ 5

Your workouts are challenging, they keep my attention with all the multiple blocks and stations, and before I know it I'm done, feel great, have burned lots of calories, and continue to feel great the next day too!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The atmosphere and coaching is wonderful. Great workout music, the exercises are very regimented and you follow them. It's very structured and you can tailor it to your own personal need while working out with many friendly people and you can go at your own pace and the other positive is that what I like about it is when you're walking in very positive atmosphere and when you're doing the workouts there is less confusion of walking around like a big gym or Fitness Center and not knowing what to do and how many reps to do it and that's where the coaches come in they help you and they discuss all the exercises before the workout starts.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best workout hands down for a past athlete

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★ 1

Impossible to cancel this service due to extremely poor communication. After my wife started having difficulty scheduling classes because they had too many clients, we tried canceling the service. It has been 3 months of attempting to cancel and we are still getting autobilled.

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★ 5

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★ 5

Amazing place! Love coming here.

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★ 2

Very overwhelmed with the workout. I think the classes need to be more suited for your ability ie beginners, to advance. Not too mention way overpriced!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I LOVE OrangeTheory!!! I've only been going for a month, and I'm already seeing results. Believe the hype - it's worth it!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the coached interval workout that I get at Orangetheory.

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★ 5

It is the best workout!!

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★ 5

Great workouts and coaches... Taylor is my favorite!! Safe environment with several strategies in place.

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★ 5

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★ 3

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★ 4

Fantastic workout. Coaches are clearly well trained. Pricey, but worth it. However, their sales technique is very aggressive, which is a huge turnoff for me. I understand that they are probably pushedfrom their superiors to keep their numbers up. However, I had to be a little forceful. I wasn't aware of hidden fees that other reviewers have highlighted

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Gaby is a great coach! I highly recommend her! She takes a personal interest in your workout.

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★ 5

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★ 5

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★ 5

Their staff and coaching team is awesome. The facility is clean, and the other members are very friendly. The atmosphere is also very welcoming and upbeat - I prefer it when compared to traditional gyms. Is it expensive? Sure, but still much cheaper than most high-end personal trainers. Other comments mention worn equipment, but I did not see this to be the case in my experience. 5/5.

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★ 3

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

Great class! Thanks Coach Taylor!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff, excellent coaching-everything an OTF workout should be!

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★ 5

Excellent coaches and challenging/varied workouts. Great experience at OTF Harrisburg.

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★ 5

I like that the workouts are intense to each individuals own level. There is always a good combination of cardio, strength training and core. There is constant encouragement and always great people.

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★ 5

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★ 5

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★ 5

Amazing workout and amazing staff! I felt so welcomed and supported during the entire class.

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★ 1

Better Business Bureau gives an "F" rating to this studio.
Money SCAM
Money is primary concern not the customer. I no longer wished to continue my membership and had some problems cancelling my membership. Yet another one of those companies that trap you in a contract and make you pay for services you are not using or will not use (why should someone have to continue to pay once they have unformed OrangeTheory they no longer want a membership). VERY DISSAPPOINTED.

WOULD NOT RECOMMEND THIS TO ANYONE.

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★ 3

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★ 5

An AMAZING, MOTIVATING workout! Was afraid at first to try it, but once I did, I'm hooked! Way different than any other workout I've ever done. And the staff are super friendly and accommodating.

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★ 5

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★ 1

Classes and instructors are very good. The company and franchising policies are such a blatant money grab. I was charged $12 today because I moved out of a class that did not have wait list to another class. Because there was no waitlist no one was hurt by this move but corporate policy requires that you are charged as a no show. Not customer focused and only goal is to grab additional money on an already expensive membership. Disappointed

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★ 5

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★ 5

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★ 5

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★ 5

Challening workouts, fun environment, and super friendly people. I'm quickly becoming obsessed with Orange Theory. I love it here!

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★ 1

The summary of the reviews here is true. Is it a good workout? Sure. But only sign up for a membership if you're willing to pay a hefty price tag for poor customer service.

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★ 5

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★ 5

My favorite workout, hands down!

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★ 5

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★ 5

I love that every day is different! I get an amazing full body workout every time. I push myself more now and my workouts have more purpose. Love Orangetheory!

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★ 5

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★ 5

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★ 5

What’s NOT to like? The trainers, the overall workout environment, awesome staff, cleanliness, Coach T’s awesome music, the workouts are tough but the results are amazing. And I don’t have to think about what I’m going to do during my workout.

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★ 5

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★ 5

Excellent front desk staff

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★ 5

Everyone at Harrisburg orange theory is so friendly and motivating!

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★ 5

Orangetheory fitness is seriously amazing! I started going twice a week and up’d it to 4-5 times a week! Its the only workout that I have continued to go to routinely. Such a friendly staff that encourages you and greets you with a smile.

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★ 5

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★ 4

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★ 5

If you wanna sweat and see results this is for you! Great trainers and lots of class times so I can fit in it. I love being able to show up and they have already thought the workout for you! Watching your love results on the TV keeps me motivated!

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★ 5

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★ 5

Love love love this location! All of the coaches are so inspiring and motivational! Workouts are amazing too. Many people seem to leave poor reviews because of the cancellation policy, but in all of my gym experience (I've worked at gyms!) every location has had a 30 day cancellation policy so if you are unsure, read or ask before you sign. Keep burning OTF Harrisburg :)

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★ 1

I went to the free class, and decided to get a basic membership. I decided 10 days later that this really isn't for me and called to cancel. I was told that I have to go in-person to cancel, ok no big deal. But then I was told that I would be billed an additional 30 days following my cancellation! I asked the studio manager, Blair, if there is anyway that I could not be billed as I have only been signed up for just over a week, and was told that "it is policy" and given the number to corporate. I called corporate and was told that each studio is independently owned and operated, and that it is up to them to refund. So I called Blair back and informed her of this, at which point she stated that she would have to talk to the owner. I said that would be fine, and asked for the owner's name and availability so that I could speak with him directly. I was told that they cannot release "private" information. So the studio manager cannot make any decisions, and refuses to provide contact information for anyone who can. I plan on going in to see if the owner is there today, as I was told he would be, to see if he is willing to fix this. I will update review as to the results, but so far I would say save your money and go elsewhere.

**follow up to my original post
Staff gave me email for owner whom I contacted. I also want to mention that I was explicitly told when I signed up that if I cancelled before the 15th of the month I would not be billed. I explained this in my message. When I did get a response from the owner all he asked was if I completed the paperwork. He never got back to me with an answer and I was billed for another 30 days. I would not recommend joining this particular site as there is ZERO customer service.

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★ 1

Please don't do it.... You've been warned. The only way you should sign up w/ this fitness ctr is if you plan on going 3-4 times a wk. When it's time to cancel your membership, they will charge you one more month, no matter when you cancel.. They are only out for your money!!

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★ 5

Im a member of OTF in Pittsburgh and I’m in town visiting family for Christmas, On a whim, I figured I would email the studio to see if they could fit me into a class. I assumed they would be booked up as classes in Pittsburgh fill up quickly and there is usually a waitlist. I was completely surprised and impressed when they emailed me back letting me know they would be able to fit me in. The class was amazing and a great workout. The staff was friendly and my instructor had an awesome playlist and was great at correcting movements if I was doing them incorrectly. I will definitely be back to this studio the next time I’m in Harrisburg.

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★ 5

Workouts are great!! Read the fine print as they really hold you accountable for signing up and coming to class, or you get billed for last minute cancelations. I've found they are totally reasonable with how close to the time limit or the reasons for canceling and refinanding money and I like this policy because it holds me more accountable to go to classes. I've seen amazing results!!

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★ 5

The best. Great workouts and staff!

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★ 5

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★ 5

Awesome staff and workouts. Everyday is different, got me back into working out and feeling better about myself.

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★ 1

UPDATE: Blair was able to get in contact with the OWNER and refunded my money. Anyone who is also going through this, do the same.

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★ 5

I did my free 1st week and absolutely loved it! Taylor was a super coach. The staff was very professional and knowledgeable. Highly recommend it to anyone! Can't wait to go back

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★ 5

Went in with my wife for the free class and absolutely loved the entire experience. The staff was professional and caring and made my fitness goals their priority throughout my time. Came back a few days later and signed up for a membership. I've played sports and ran most of my life and I haven't felt this kind of work out since high school. I've been lucky to have Taylor as my coach during my visits, but the entire staff takes ownership of your stay.

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★ 4

As for the workouts, they are really great.

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★ 1

Gave credit card info because I was told it was required to hold a space for a free week. Decided against it because I was no longer interested.

I never signed up for classes and never filled out a client intake form after determining that this class was just not something I was interested in. I can do HIIT at home and don't need a fancy heart rate monitor just to work out. So I let it go.

Then I got a notification from my credit card company that my card was charged $129 anyway. So I called and the woman that answered the phone indicated that I'd get a call back from a manager. So the woman that called me back, Emily, told me that it is against company policy to issue refunds and that I'm more than welcome to come in and use the classes that I paid for despite the fact that I was told in person my card would never be charged without my authorization and that I could cancel within three months. I asked to cancel and she said they can cancel going forward, but that I will not be receiving a refund for the initial charge despite services not rendered.

I know for a fact that I am not the only person this happened to. I have spoken to two other people who signed up for the free week, providing a credit card to "hold space," decided against it and were charged anyway.

I think it's important for people to know when a new business in their community is operating under practices that are not in the best interest of the consumer. DO NOT give OrangeTheory your credit card information. They will lie to your face and take your money any way.

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★ 1

Definitely will not be doing business with these people again. Advertising free classes only to find a charge to your bank account 2 days later. When you question them, they tell you "Well you shouldn't have signed up." What gives people the right to conduct themselves like that? These people are a joke, and unprofessional. Save your time and your money! Do not sign up!!!! If I could give this zero stars I would. Terrible!

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★ 1

Beware! Shady business practices! Staff will advise your first week is free and they will not bill your credit card unless you want to continue. After first class, we (wife & I) told staff we didn't want to continue. A few days after our free week ended (Aug 22) we saw our card was billed. Called to get money back and we were told we had to come in a fill out cancel document (Why weren't we told this when we stated it after class!) AND our card would be billed again (Sept 23). We got nowhere with staff for a refund. Told to call corporate. If corporate doesn't issue refund we are going to file suit against them in small claims court. Furthermore, going to put stop Payment with our bank.

About the workout. It's class style and all about variety of intensity. They make a big show out of the heart rate. All you need to do is use a timer. Use variety in your intensity and thsee workouts can be done anywhere. Nevery will go back.

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★ 1

Same issue as other poster. They rip you off and don't care. Say 1 thing on the phone then do another with your card.

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★ 1

Do not get a membership here. They will call you and tell you about how there's a free class and if you like it you can keep the membership. They tell you to fill out the membership and it can be canceled at anytime, not the case you will be charged then if you cancel you get charged again. This place is horrible, false advertisement. When I reached out to resolve it, I was told you shouldn't have filled out the membership. WOW !!!!!! So I'm out of $160 and no free class. Thanks for nothing Orange Theory they are a rip off. DO NOT DO IT!!!!

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