★ 5

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★ 5

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★ 5

Great instructors, lots of classes to choose from, easy check-in, plenty of parking

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★ 5

Yay for having sooooo much parking! Great hosts for the Turkey Trot swim meet this am! Yay for comfortable tennis on the pool deck! Thank you!

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★ 5

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★ 5

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★ 5

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★ 5

Great staff, lots of fitness programs, clean and well maintained facilities.

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★ 4

Classes available when spring valley is not

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★ 4

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★ 5

Great facility for whatever your needs are. People are great!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

A great Y with three pools (2 indoor, 1 outdoor) including a "warm pool" temp 88), dry sauna, steam room--but sadly the hot tub hasn't been reinstalled. Friendly folks, not too crowded, fun ellipticals with visuals from trails around the country. I look forward to coming here.

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★ 5

I've had great experiences at this Y. Programs are well-planned. Excellent facilities.

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★ 1

We are utterly disgusted by the appalling state of the YMCA basketball courts. Every visit reveals a hazardous, filthy mess—trash and debris everywhere, causing players to slip and fall. This isn’t just neglect; it’s a shameful disregard for member safety and a betrayal of the steep fees we pay. Multiple members share this outrage, yet despite repeated complaints to staff, you’ve done nothing. Your inaction is unacceptable and dangerous. We demand immediate action: invest in a proper floor-cleaning machine and train staff to maintain the courts. Be warned—we are contacting external authorities to address this blatant safety hazard, regardless of your response. Fix the courts now, or deal with the consequences of your negligence.

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★ 5

I love the classes at the Y. I enjoy body step, body pump, body combat, core, zumba, and yoga here. They are great workouts with the very best instructors! Great programs, clean facilities, and friendly staff.

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★ 5

BODY PUMP!!!!!

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★ 4

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★ 1

If I could give 0 stars, I absolutely would.
The basketball courts at this YMCA are in DEPLORABLE condition—filthy beyond belief. Dirt, trash, grime—you name it, it’s all over the floor. It’s not just gross, it’s a genuine safety hazard. Trying to play on a court like that is dangerous and unacceptable.

What makes it even worse is the staff. Not only are they unhelpful, but they’re downright rude and standoffish. Pat at the front desk actually had the nerve to tell my mom and me that it was a safety risk for us to use a broom that was already out, just so we could sweep up the court ourselves and practice. The only real safety risk here is the disgusting state of the courts—not the people trying to make the best out of it.

This YMCA clearly does not care about its facilities or its members. The priorities are completely backwards, and the staff seem more concerned with enforcing nonsense than actually addressing the real problems. I do not recommend this YMCA to anyone, especially if you care about cleanliness, safety, or basic respect.

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★ 5

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★ 5

I came here as a guest, and I was very impressed. Their front of house staff is very friendly. Their locker rooms are spacious and clean. They have a large weight room and two indoor tracks. If you live in the area and want a bit of everything, this location is fantastic!

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★ 3

I used to be a member and brought my kids for years, but we’ve been disappointed with the facility overall. The stairwells smell, the building feels outdated, and the overall energy is low. Staff and members often come off as unfriendly or unprofessional, and diversity is lacking.

The biggest issue for us as a working family is the lack of access to the facilities. Family swim and gym times are limited. Gymnasiums are often closed in the evenings to members who aren’t in those classes. The pools and gymnasiums are usually booked with classes, leaving little time for open for free play. My husband eventually canceled his membership because he could never get to shoot hoops whenever he felt like it or did not have enough pool time after work with the kids. Nor did he want to use that pool, since it was always full of people and we were only given a small space to be in. The pool where family swim is held, is shared with lap swimmers and classes, and it’s too deep to feel safe with two toddlers under 5. The pool is up over 5 ft deep in some areas.

We’ve also had a negative experience with the child watch director, who addressed an issue by yelling at me in front of other parents instead of speaking with me privately—which was very upsetting.

Also, I wish children had more of a place to run around while indoors. The child watch I feel isn’t sufficient for high energy kids. I know they have a playground outside but truth is employees don’t always take kids outside and weather doesn’t always permit. Perhaps they should consider doing something different indoors instead. There can be a lot of kids packed into a classroom type setting which I think can be overwhelming for them.

Also there is a seperate playground that I assume parents can use around the pool area, but when I was there I never saw it. It’s hidden ( near the street ). When I was a member I didn’t know about it, was not told about it, and i just discovered it recently while I was driving by.

While the gym equipment in the exercise gym(cardio machines and weights) is adequate, the overall atmosphere is uninspiring . It’s simply not as family-friendly as advertised.

Even if I had to pay more or a premium price I would for these things to be fixed since the location is super convenient. But I like my new fitness club too much and quite a bit of people that have attended the y have switched over. To me having a membership at the ymca just wasn’t worth it for my family, as I feel like there wasn’t enough flexibility for us and it was uncomfortable.

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★ 1

Constantly being kicked off the court leaving no other courts open for the youth or adults they prioritize the money involved programs over a membership they keep raising the prices on. This is also the only ymca that is consistently having these issues never again!

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★ 1

Cheryl the front desk lady was very unpleasant and stand offish. Early in the morning for no reason. I had a client who is trying become comfortable with the idea of working out at the local y and she did not help the effort Put a smile on my and atleast be nice

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★ 1

I wish it was better. Lifeguards for the pool are ALWAYS late in the morning. Sauna and steam room are broken with broken promises to renovate and fix (the promises have never been made).

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★ 5

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★ 5

To be honest, don't know a thing about this place, except that my oldest works there as a lifeguard.
Super proud.

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★ 1

The basketball courts in the BTC Gym are in deplorable condition and pose a serious hazard to players. Debris and trash litter the courts, making it impossible to gain proper traction and increasing the risk of injury. If the YMCA prioritizes summer camps for revenue over maintaining basic facility standards, have the decency to inform long-term members via email that our loyalty is secondary to profit. Better yet, take initiative like other reputable facilities and invest in proper court cleaning. Relying on a filthy broom to “clean” the courts is laughably inadequate. Membership fees rise annually, yet the facility’s cleanliness clearly isn’t a priority. Allocate some of that revenue to ensure a safe, usable environment. If this issue isn’t addressed immediately, we will cancel our membership.

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★ 5

Great facilities. Great staff.

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★ 5

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★ 5

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★ 1

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★ 5

We join the pool for the summers, great staff

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★ 4

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★ 5

If it weren’t for the Phoenixville YMCA, I would probably have no friends in Phoenixville! We moved here a few years ago, and I didn’t know where to begin to make friends. My grandson suggested I join the Y. I went for a tour a few days later and joined the same day. I am a 70-something year old woman and found an amazing group of friends in the aqua combo water aerobics class. My husband and I do strength training in the gym and I’m thrilled to find that I am stronger In my 70s then I was in my 50s! The building itself is beautiful and spotless. All the employees are friendly and helpful. On one of my first days there I commented to a young woman that this was a great place to be, and she said, “ actually, I think of place as my church.” I can see why. The Phoenixville Y goes out of its way to create community and bring good health and joy to Phoenixville area residents. I’m so grateful that it’s there.

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★ 4

Love this location. Only downside is very limited family changing rooms so you need to wait for a while to get changed after a swim class.

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★ 5

I used to hate coming here, it's improved over the past few years

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★ 5

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★ 5

Christa, Laura and Emily are so much fun...absolutely love their classes

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★ 5

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★ 5

Member since 2014, family friendly, clean, options for every age

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★ 5

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★ 5

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★ 1

Rude members

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★ 4

It provides adequate service and huge! The only problem we found so far is that at some peak time it's difficult to find parking.

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★ 5

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★ 1

This Phoenixville YMCA center is not good at all due to the way it is handled by the management. There is a huge variation between the YMCA spring valley and this one. Very unorganized and pathetic staff and trainers. I don’t recommend this center at all for its way of operations. Staff does not seem to be qualified especially the swimming. I would never look back again to the Phoenixville center. Very bad.. disappointing.

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★ 5

We swung by phoenixville Y one day, instead of our home Y that we have been going to for years, and have kept coming for the last 6 months! The entire staff really make the difference. From the front desk to the pool to the gym to group classes to the kidzone. Everyone is SO friendly, helpful and happy vibes. There’s the same but less equipment than other locations but it’s never too crowded like some other locations.

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★ 5

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★ 5

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★ 1

The facility was not at capacity and does not accommodate out-of-state guests. Relative to facilities in Washington, Wisconsin, and Indiana that do offer weekly and daily rates, this is a poor business practice which reduces overall revenue.

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★ 5

Great staff and facilities...extended hours lately which is super helpful for my life! Also love the classes they offer!

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★ 5

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★ 5

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★ 5

LOVE THIS BRANCH!!! Unlike the overpriced(the charge for outdoor pools), ignorant, and uninformative Ambler branch that limits when you can bring guests until 4pm, like people don't work, Phoenixville (DID I MENTION I LOVE THEM?!) let's you bring guests WHENEVER! They have several different pools, very clean facilities, and the SWEETEST most helpful staff. My personal favorite! Worth a drive ✅

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★ 1

I have been a member at the Phoenixville YMCA for almost 30 years. The basketball courts are in horrendous condition. With the increased costs in membership fees you would think they would make cleanliness and safety a priority. When camp is finished the staff pushes piles of trash and debris underneath the basketball rims and it stays there till closing time. The courts have so much dust and dirt on them that you cannot get traction and slip. It really is a safety hazard. The nets on the rims are always ripped. Children’s clothes from camp are scattered throughout the gymnasium. Food and liquids are stuck to the court. It’s despicable. Whoever is in charge of managing the facility is doing a terrible job. And this is a problem being voiced by many members. We pay our hard earned money to be members at the YMCA and we expect the facilities to be in good condition. This is unacceptable. Make the necessary changes and please correct this problem.

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★ 1

I’m giving one star because of an experience I had tonight with a front desk staff member being extremely unprofessional and unable to perform her job in a timely and professional manner and making direct comments about me to a coworker as I stood right in front of her. I will finish out my outdoor pool membership and never step foot in this y again.

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★ 5

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★ 5

I like the heated pool.

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★ 5

Thus Y is spacious, amazing, and some of the people working there are mature, kind and superhelpful or empathetic.
Lots of facilities and classes. Even a chess club. Pretty neat. :)
Thanks YMCA. It has been a godsend to work out and have access to pool, basketball courts, classes and unassuming friendly help with learning little excercises on equipment for muscle groups. Thanks to Jeremiah, who left, for showing me everything on the punching bag. Bless you.

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★ 5

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★ 5

Daughter loves the camp here

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★ 5

Beautiful facility, up to date equipment, great instructor for the group class I took.

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★ 4

Very nice facility

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★ 5

Tôi yêu nơi này, nó sạch và không gian thật tuyệt vời

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★ 5

New equipment, indoor walking track, friendly AND very attentive staff, swimming, classes, and … well I could go on forever—- great place!!!

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★ 4

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★ 4

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★ 5

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★ 5

Makes you wanna go workout 🙂 group classes are awesome with friendly / energetic n good instructors. Nice front desk staffs too. Overall Clean decent facility.

I wish there were more group classes like Ambler location and better shower facility.

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★ 5

This is NOT review of the membership program - I am not a member - but the facility itself is beautiful, clean, and well-organized. This is about their synchronized swimming team, which is excellent. We are their competitors and love attending their meets. They are kind hosts and great, sportsmanlike competitors!

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★ 3

The front desk is getting friendlier than prior times. Thank you for this.

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★ 5

I am taking the one on one wt training with Dawn at the Phoenixville YMCA . She is professional , knowledgeable and I am very happy with the service at the Y starting from the front desk to my lessons .

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★ 4

clean and nice facilities.
staffs are very kind.

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★ 5

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★ 2

They are not friendly towards families with young children. Their family swim hours for the indoor pool are a joke. They are at the most inconvenient times. What about the families with young children? All they can do is go to a babysitter? They want parents to spend extra money signing up kids for swim lessons, but kids need PRACTICE and that means they should have indoor swim hours during the DAY. A non profit that cares more about making a profit than what's good for the community. Shame on the y!

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★ 5

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★ 5

Great day for the kids. Didn't get a chance to see every booth because there's just so much.

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★ 5

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★ 5

Clean, welcoming, and inclusive! Staff is friendly and helpful, and the instructors are phenomenal. I see all ages working and interacting. I get the true sense of YMCA mission and purpose at this place. There's also a great variety of classes and times.

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★ 5

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★ 5

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★ 5

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★ 5

Love it . My kids have swimming lesson , karate , basketball 🏀. Good place for family activities

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★ 5

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★ 5

Y M C A

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★ 5

Love this Y. We have been going for over a decade, and it never disappoints. Love the group workouts, coaches and support staff.

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★ 5

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★ 5

love it

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★ 5

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★ 5

Great facility and great employees. Classes are great and my family loves coming here to run around and play. Just wish they had some peloton bikes and a working sauna!

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★ 5

A great place with staff that care about individuals, families and the community. It's a wonderful environment about wellness and quality of life.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Our family always feels so welcomed by Y staff. They are always friendly and helpful. We were so worried leaving our child in the beginning given we only let family watch him. Lucy and Rouba are so amazing with him that they’ve become some of his favorite people. They always give us a report of his time in child watch, he’s always smiling when we go to get him, and they are so attentive to the children there. If it wasn’t for Lucy and Rouba we wouldn’t be able to come as often and feel as comfortable as we do knowing our son is in the best care.

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★ 5

My daughter had a great experience at the summer camp.

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★ 5

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★ 5

I like pool

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★ 5

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★ 4

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★ 5

First time there swimming. Great pools and staff!

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★ 5

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★ 5

Very nice place to workout

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★ 5

On a visit from New York, I found this YMCA to be very nice, clean and friendly

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★ 5

My daughter attends the early learning center here. This is the only place she has been attending, so to my knowledge I believe the staff go above and beyond to really help the children and work with the parents when any issues do surface. They have helped me out tremendously with my daughter and gave me tools and guidance on how to resolve problems that have surfaced since day one. Thank you!!

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★ 5

Beautiful outdoor swimming pool for family in summer. All lifeguards are very friendly as well as being strict about kids safety.

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★ 5

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★ 5

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★ 1

We joined this YMCA so my kids could swim in the indoor pools. When we signed up in November 2022, they told us our membership would include the outdoor pool in the summer. We went a few times, and it was great. Over my Christmas break, one of their indoor pools closed so we could not go. Once it was fixed, their family swim hours did not allow us to utilize the pools; however, we kept our membership so that the kids could use the outside pool. Luckily, I called before we went to use the outside pool because NOW they told me that we had to pay MORE just to use it. They ended up with quite a bit of our money because they lied to us when we signed up!

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★ 5

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★ 4

Older Y. Has a decent pool, basketball court, lounge area, outside pool in summer, playing fields, dinner camp, and a dungeon for a gym.

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★ 5

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★ 5

Go to Express Church every Sunday

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★ 5

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★ 5

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★ 5

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★ 5

Nice gym

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★ 5

Love this place. It's got everything you could ever think of. Definitely recommend!

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★ 5

Treated me well and gave high quality customer service and staff was happy to be part of The Phoenixville YMCA and greeting people in and out

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★ 5

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★ 5

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★ 5

Clean, modern, and spacious. Friendly staff and instructors.

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★ 5

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★ 2

The pools are always crowded. There is no decent times for lap swimming ( in a pool that is appropriately temped for lap swimming) where the pools aren't over loaded for swim teams. The facilities are OK but the rate keeps going up and the service keeps going down. To top it all off they charge an extra month to stop using their services.

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★ 5

clean nice facility. all the equipment I need to work out. staff was really nice

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

Clean building.
Great staff.
I gets my workout on!

Update: I'm removing a star after going here after a year and a half I made the mistake of going on one of the days I normally don't come, hence I was a stranger to the front desk... it was like I was attending a Y in another country. I came in with a guess and said we were only going to play bball. Half hour in we had people "checking in" on us to confirm we were where we said said we'd be. It was so embarrassing and humiliating to a potential member. I get there's not many of us who come there, but it is 2022, as a business that professes to strive for inclusion, we should be better than this.

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★ 5

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★ 5

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★ 1

Girlfriend and daughter enjoyed using the gym and treadmills for about a week, they show up today to do their normal workout the old man working the area said my daughter isn't allowed to workout even though she's been there all week. She's over the age limit she's 13. He had a real nasty attitude. If you hate your job quit or retire. The facilities are nice and we enjoyed the pool during the summer but if we have to deal with jerks I'd rather cancel my membership and go elsewhere.

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★ 5

Great experience! Everyone that works here is helpful and pleasant.

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★ 4

Beautiful, big façility. Kids love the programs and the indoor walking tracks are great. Pool is handicapped accessible too!

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★ 4

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★ 5

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★ 5

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★ 5

I love the Y here clean, big and family oriented.

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★ 5

Very nice modern looking building. Two large outdoor swimming pools, one is devoted to swimming laps. 12 foot deep at the diving end of the outdoor pool. Lots of parking. Haven't been to the indoor pool yet.

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★ 5

Love it here, the pool is fantastic too!

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★ 4

Very nice and safe for the children

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★ 5

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★ 5

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★ 5

Great water park for kids

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★ 5

Most of the people that work there are really helpful and friendly. Rob, and Stef, the personal trainers, are fantastic. Cheryl at the front desk is the best.

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★ 5

I have been a member of this Y for a little over 6 months and I have been nothing but impressed since I've joined. I used to spend a lot more money on class specific gyms in the past and decided to give the Y a try for the overall facilities and variety in class offerings. Since I've joined, I've tried to many group classes including Cycle, Sprint, Bodypump, BodyAttack, Grit, and more. Every instructor I've had has been incredibly supportive and attentive and on par with more specialized gyms with a much higher price tag. The facilities are large and clean with plenty of cardio equipment so there is an open spot even during the daily surge times. Every staff member I've dealt with is kind and helpful and really makes the place feel like a community. I recommend memberships to my friends and family all the time and those I have referred have had the same experience as me

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★ 5

I contacted the YMCA for assistance with what I thought would be a complicated issue and I was floored at how wonderful and supportive Cassie was at helping answer my questions and concerns. She made sure my family had what we needed and was so king and caring! I cannot recommend the YMCA more highly!

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★ 5

Being going for a while. Nice community atmosphere and good classes. Great kiddie area in the outdoor pool

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★ 1

I wanted to join for the senior citizen programs, but they were so rude to my grandchildren and my daughter, I’ve decided to go elsewhere. If you hate your job, quit. At a place like the Y you expect them to be helpful and friendly. Remember what the C in YMCA stands for?

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★ 1

I am shocked by the way my wife and children were treated at this location. The people who work at the front desk should be ashamed of themselves.

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★ 1

This place might look beautiful on the outside, but the people inside are as rude as they come. If you’d like to be condescended to, please deal with these folks. If you think they will care about your children, they will not. If I could give them 0 stars, I would.

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★ 5

Outstanding people,and most professional employees!!! Out F-N standing..

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★ 3

Blows my mind that Indoor pools are only open certain days of the week/certain times a day because of a lifeguard shortage. Which means no dry/wet sauna. Wish membership rates would reflect the services that are or are not offered throughout the year.

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★ 4

The staff is always friendly and it’s always very clean. In comparison to other locations, the playground isn’t great and really could use some updating. My kids have done gymnastics and ballet at this location and enjoyed both classes a lot. Their basketball courts are also really nice.

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★ 5

The best place to work out in a friendly environment

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★ 5

Friendly staff and clean facilities.

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★ 4

Great facility. Just here for the competition. Everything looks well maintained and super clean

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★ 2

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★ 5

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★ 5

Great facilities, two pools, multiple basketball courts.

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★ 4

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★ 5

The best place to be That's because Phoenixville have the best staff around you're heard me

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★ 5

Friendly, helpful staff

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★ 5

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★ 5

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★ 5

Good programs, great staff, excellent price! Clean. Best Y around for a real gymnastics team!

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★ 5

It's fun to stay at the YMCA!

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★ 5

Friendly staff, and everything you would expect from a YMCA. Always an amazing place to go.

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★ 5

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★ 5

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★ 5

Very kind and helpful staff. Their gymnastics program is wonderful!

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★ 4

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★ 5

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★ 5

Awesome

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★ 5

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★ 5

Wow. It looks like a professional athlete training facility inside.

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★ 5

Great facilities and even better people! Feels like a family atmosphere the second you walk in the doors. 2 fantastic indoor pools and they have every piece of exercise equipment that you could possibly need. They offer personal training services and exercise classes for every interest. Highly recommend for anyone who wants to enjoy working out!

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★ 5

Great place for workout and meet friends

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★ 5

Very nice facility

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★ 5

Very friendly, well-kept facility. Great place for seniors to exercise and walk the tracks.

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★ 5

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★ 2

Shirley at the front desk was extremely rude to a loyal ymca member. I attempted to bring a guest in as a nation wide member. She informed me that I was technically a guest and unable to bring a plus one. When I replied to her asking if she was be able to make an exception bc I’ve been a member for five years and consistently coming in, she came back immediately with “sir, you’re getting out of line” and “bees attract more honey” not sure what that threat meant but I did not like where she was going. I tried to have a conversation with her but I have a feeling that bc she’s behind the desk and older than me, that she could treat me however she wanted to. She never apologized with I gently said that she was being rude to a stranger. I enjoy this Y but Shirley at the front desk ruined it for me honestly. Having such an impolite front desk staff is not a good look for the Y.

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★ 1

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★ 5

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★ 5

Good people in a positive environment

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★ 5

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★ 4

Very clean

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★ 5

Grate

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★ 5

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★ 4

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★ 4

I was disappointed that all the trainers that I was connected to before the
pandemic are gone. But the wellness gym area is as good as its always been

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