★ 1

hello! The front desk guy with long hair was rude and had his head buried in his phone the whole time. When I went to check out the Black Card Spa with my friend, he snapped that it’s for cardholders only — no problem, but his attitude was completely unnecessary.

Also, there was a man who looked homeless sitting right by the entrance with his shoes off, and the hallway reeked of feet. The place felt unprofessional and unwelcoming.

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★ 1

This planet fitness likes to say hey let’s forget about policies.
They let personal trainers train in this place list they also let them video them while they’re working out.
So if you’re a personal trainer this is the place for you!

To the planet fitness owner here I’ll tell you this. It’s a joke to do this. I’ve started this on July and was assured it would be handled! To this date it has not as your manager has no concerns about this. I welcome any manager to come in Tuesday through Thursday from 5:15-6:15-6:30 to see how loud they are with laughter and think they own the place. The trainer brings in her own extra equipment and will video the person.

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★ 5

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★ 5

BEST PLANET FITNESS OF ALL

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★ 5

Has everything I need. Clean facility and friendly staff.

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★ 3

Since coming here for the last 3 years some changes have been made. The machines need more up keep and the massage chairs went from 10 to 5 minutes. The faucets in the sinks hardly work.
They did finally fix potholes city in the p-lot and overall it's pretty clean.

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★ 5

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★ 5

Just a great place to workout, day or night. The place is clean, staff is very helpful and a good variety of exercise equipment.

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★ 5

It’s so clean and nice stuff is friendly

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★ 5

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★ 5

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★ 5

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★ 1

Disgusting. Been a dedicated member 5 years now. Just left now actually and I can’t wait to get a communicable disease from this gym. Honestly where is the manager? Employees are constantly on their phones. Never see them cleaning a thing. Don’t even get me started on the showers in the locker room. I’ve seen more sanitary showers at a truck stop. Cmon. Get your team in gear. Time to lean, time to clean. I could go elsewhere but I shouldn’t have to.

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★ 5

The club manager Katie is amazing. She helped me when I was locked out of my car, she even made me something to try to get into it with. Super sweet, would give her more stars if I could. Thank you Katie, I'm know you were there on your day off but I really appreciate you.

Source: Google

★ 1

The staff is always friendly. That is the only positive thing I can come up with. The place is filthy. The bathroom and showers are scary. Hair in the drain and the shower, bandaids, tampons. Now, I believe the person showering should clean up after themselves but obviously they are not, that responsibility then becomes staff’s. I went on a Wednesday in the afternoon and the sink had ramen in it. 2 days later same sink still had ramen.

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★ 5

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★ 5

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★ 5

Clean facility and the staff is always friendly and accommodating

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★ 5

Clean equipment and kind staff

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★ 5

Tremendo gym muy Limpio todo Excelentes máquinas para ser Ejercicios

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★ 5

I have been a member since this location opened. The staff are always helpful and kind. The equipment and locker room are always clean. There is adequate cardio equipment. I do wish there were more benches, an additional Smith machine, and an additional universal system. These items can be difficult to access during peak times. However, most other members are courteous and allow you to work in. I do enjoy the variety of ages and fitness levels. I never feel out of place.

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★ 5

Great place to work out! Very clean and very nice staff.

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★ 5

Local and lot parking space

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★ 5

Great clean environment. Good place to meet up with buddies after work.

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★ 5

Great place to work out. Nice machines and good selection of weights and dumb bells. The people are so friendly and helpful.

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★ 2

Dirty

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★ 5

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★ 5

Very nice inside nice staff clean bathrooms are nice even have showers a

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★ 5

Great gym! Friendly staff always clean

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean friendly lots of equipment

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★ 5

Outstanding! The employees are great and they keep the place spotless. Plus they have all the exercise equipment you could possibly need.

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★ 5

The best

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★ 5

Very clean, great customer service, friendly staff.

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★ 5

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★ 4

Nice and quiet place, respectful.

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★ 5

Excelent

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★ 5

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★ 5

Great place

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★ 5

Excellent place to work out

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★ 4

Very friendly, helpful staff. Clean and pleasant atmosphere. Can't wait to go back!

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★ 5

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★ 5

I like this Planet Fitness a lot! Polite and professional staff.

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★ 5

Large parking lot and a good variety of equipment. Friendly staff.

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★ 5

Really nice place. Lot of nice people go here too. Goated🙏🙏

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★ 5

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★ 5

Clean gym very positive environment the staff is absolutely awesome, friendly and helpful.

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★ 5

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★ 5

Good place to work out

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★ 5

I like this gym. it is always clean. All its sport machines work very well. Also, I like Hydro Massage.

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★ 5

Friendly staff, lots of equipment, good atmosphere

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★ 5

Very clean facility. Plenty of machines to get on. Friendly staff.

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★ 5

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★ 2

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★ 5

The gym is very clean and the employees are pleasant

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★ 4

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★ 5

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★ 5

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★ 5

The staff is professional, the club is always clean and well kept!

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★ 5

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★ 5

Always clean and quiet.. expect on rush hour when the place gets packed

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★ 5

Pretty good environment. Has all that I need to stay fit.

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★ 5

I WAS PLANET FITNESS 1ST MINORITY PERSONAL TRAINER IN 2009 AND LOVE TO SEE HOW THE BUSINESS HAVE EXPAND IN THE AREA AND GREAT STAFF AND KEEPING THE GYM CLEAN AND REFRESHING EVERYTIME YOU ENTER THE FRONT DOOR 🙂

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★ 5

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★ 5

Me encantó las instalaciones de este Gym, se ve genial, espacioso y bien equipado

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★ 5

A great place to work out

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★ 2

Went downhill since opening. Hiit room no one follows the rules, people hog machines and it's super frustrating. They play TV shows that shouldn't be played in the middle of the area. Seeing animal planet surgery doctor shows freak me out and I'm scared I'm going to pass out at the sight of blood while I'm on the treadmill. Sometimes it's unavoidable to have a treadmill in the middle of the floor

Source: Google

★ 5

Very clean facility, good selection of equipment. Knowledgeable staff, friendly environment and NO JUDGEMENT ZONE!

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★ 5

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★ 5

Very friendly staff 😉

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★ 5

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★ 5

Bien profecionales

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff is great. There is no pressure from the staff. You can workout at your own pace.

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★ 5

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★ 5

Very clean and nice people

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★ 5

Me gustas este lugar muy limpio y los que están en recepción son amables
Recomiendo este lugar planets es lo mejor

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★ 5

The 10 minutes of massages

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★ 5

The crowd meter is accurate. The gym is always clean looking and you can clearly see the workers cleaning and making rounds.
Only a few machines need to be fixed but overall every machine is useable.

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★ 4

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★ 5

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★ 1

He decidido cancelar mi membresia permanentemente, el primer problema fue que adquiri black member para que mi novia pueda hacer ejercicio, luego me dijeron que ella no podia porque solo el miembro puede usarlo, cancelé mi membresia y le puse la black membership a ella, para que ella cuando quiera vaya a lo del masaje y yo vaya a hacer ejercicio cuando quiera (porque se supone que un invitado puede ir si el miembro le envia la invitación, ya que por eso se debe mostrar individualmente en la aplicación) pues hoy el mismo tipo de aquella vez (que parece que no quiere mi dinero o no me quiere ahi, cosa que no entiendo ya que soy bien limpio y 0 ruidoso) me dice que no puedo entrar sin el miembro, entonces no entiendo para que sirve el black membership, suena bonito y ya? Prefiero cambiar de gimnasio y decirles a todos los que me Rodean que nunca vayan ahi, si tienen la opción escogan otro!

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★ 5

I go there 4 to 5 times a week. Very clean and very friendly and helpful staff

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★ 5

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★ 5

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★ 5

Me gusta el lugar muy limpio y con muy buenos estándares y empleados los equipos son excelentes y en especial los hidrosmasages

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★ 4

Love it there - staff is very helpful - very clean gym

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Planet Fitness Wilkes-Barre! Love the staff and the availability of what I need for my exercise routine. Love the Spa!

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★ 5

It's in a perfect area near shopping centers and restaurants. When I'm out and about I can easily stop at the gym

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★ 5

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★ 5

Bueno para hacer ejercicios y relación

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

The staff is very helpful, friendly and professional. The environment is clean and inviting.

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★ 5

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★ 5

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★ 5

5 star for Planet Fitness. Great gym, work at your own pace with no pressure along with a great price

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★ 5

Friendly environment.

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★ 5

Super clean gym with great equipment

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★ 5

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★ 5

Planet fitness is super good with keeping it clean. The employees are super nice and helpful! I love to use the spa. The massage machines are chefs kiss !!!

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★ 4

This gym is always super clean and has a very friendly staff. If you go between 5:30 and 6:00 AM M - F not too busy. Wish they had a couple more back machines, maybe a T bar. But otherwise this is a great place to go for a workout.

Source: Google

★ 5

That square is very welcoming and organized, its equipment is always clean and organized.

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★ 5

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★ 3

Me encanta el de Kingston pues en Wilkes Barre tienen una dependiente poco amable y frecuentemente está en el horario que asisto.
Ojalá cambie su conducta o busque otro lugar a laborar.

Source: Google

★ 1

They don't provide a safe place for biological women to dress or use a bathroom without being worried a biological male will walking in at any time.

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★ 5

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★ 5

I just started back at PF after being gone for many months. I was very glad to restart an exercise routine, along with my husband. I really appreciate how the PF staff treated us. All have been helpful kind, and patient especially the trainer. She is very understanding to specific needs regarding health issues. The WB facility is clean and is comfortable to work out in. Thanks PF!

Source: Google

★ 5

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★ 5

Love this gym! The staff are very respectful and friendly. The equipment and facility is very clean and organized. The showers and bathroom are also very clean. I have been going to this gym now for over a year and highly recommend it!

Source: Google

★ 1

Yet here’s another one. I get it they have rules but a black card for traveling and told 10 checkins a month to another gym. If not it’s 5 dollars extra a cost after 3 weeks 2 times a day they stop me at 630 am full of Preworkout lmao. Pure joke at these places and they act like your stealing there life when you try to explain. Not my place I’ll just go to crunch that don’t have these rules. Explains why this gym is getting worse bye bye

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★ 5

Helpful, friendly environment. Place is clean and well kept. Even an out of shape guy like myself, felt at home there.

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★ 5

Great and friendly staff, clean equipment and fun but laid back atmosphere. Everything we look for in a gym 🏋️‍♂️
Especially their Black Card services compared to our old gym. It's kinda like a gym and a spa in one.

Source: Google

★ 3

Always kept nice and clean but it’s always cold in this place, like?

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★ 5

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★ 5

clean friendly and great atmosphere

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★ 5

Always spotlessly clean
Staff is always pleasant and attentive

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★ 4

Not bad. Not many people before 5:30 am. Good time to go. Machines gotta be updated.

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★ 5

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★ 5

My wife goes here she absolutely loves it all the staff are amazing and welcoming love the machines

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★ 5

1. Gym is clean
2. Gym is organized
3. Manager is visible and is on the floor training and maintaining high standards

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Pleasant staff at front desk. Clean machines and surrounding areas. Tanning bulbs always changed

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★ 4

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★ 5

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★ 1

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★ 5

I love love love this location! Staff is amazing and the atmosphere is perfect.

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★ 4

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★ 5

Nice place

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★ 5

Nice and clean … 👍🏻🏋️‍♀️🙏

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★ 5

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★ 5

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★ 5

Great Experience Every Time !

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★ 5

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★ 5

Nice clean gym

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★ 4

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★ 5

All good. Yeah

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★ 5

The staff has been super friendly and helpful. The place is kept clean and plenty of equipment.

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★ 5

The place is cleaner the a hospital that manager is the best cleaner I ever seen always cleaning the wow factor the white glove award for sanitation

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★ 5

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★ 5

Planet Fitness is so different from other gyms. There aren't a bunch of muscle heads! Everyone does their own thing and doesn't bother anyone else. Most of all, it is very clean, even the bathrooms! I will never use public bathrooms but I will use theirs. They are spotless. The equipment is always kept up and well taken care of.

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★ 5

They seem to keep it pretty clean, and the staff seem to be nice and helpful.

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★ 5

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★ 5

Clean and good working showers

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Judgement free!

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★ 5

Good equipment and staff, a fun place to work out.

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★ 2

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★ 2

I really favored this gym until it became packed with teenagers that have no supervision. Clogging up machines by sitting around texting and taking selfies. Not to mention the inconsiderate member who yelled at my significant other and I because they were “using” a machine with nothing attached, nor were they anywhere close to said machine.
Staff needs to better monitor the floor or this gym. It’s already started to go downhill.

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★ 5

The equipment is well taken care of and clean

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★ 5

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★ 5

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★ 4

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★ 1

The gym is smaller than any normal Planet Fitness location and is congested as a result. First, it is overrun by teens in the area, due to the "summer pass". For example, they will have 5-8 individuals using the same machine and crowd surrounding machines. Speaking of teens, the staff is very judgemental at the front desk, but dont let minimum wage worker deter you from achieving a healthy life! Next, the benching area only has 4 smith machines and the smallest dumbell area I've ever seen. The amount of bikes and ellipticals are unneeded, which could easily fix multiple congestion/space issues if taken out. I would suggest going to the Kingston Planet Fitness or Pittston Planet Fitness as an alternative.

P.S.

I've seen multiple men (including staff) leave the urinals and TOILETS without washing their hands. I would suggest cleaning equipment before using it or hand sanitizer during/after your workout.

Source: Google

★ 5

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★ 5

Overall, it’s clean, convenient, and open all night

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★ 5

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★ 5

Excellent hours,cleanest very satisfying

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★ 5

Pleasant

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★ 5

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★ 4

Exelente servicio

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★ 5

Open 24/7 fits my schedule perfectly

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★ 5

Love this gym. Clean, a lot of weights and machines. Nobody bothers you. Love it!!!

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★ 5

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★ 5

After a good work out with my husband, we used their massage chairs and these NYC planet fitness gyms need to upgrade their blk card equipment. That massage was amazing, it's something I can look forward to after a good work out.

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★ 5

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★ 5

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★ 5

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★ 5

Nice place, people and clean showers.

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★ 3

It was a great experience as always, I do want to say unfortunately Wilkes-Barre, literally feels like people are a foot away while working out. For that reason, my favorite location would have to be the Kingston location.

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★ 2

No more inhaling toxic spray while working out or full blown leftist news on every TV. Crunch bound much better club than planet fitness.

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★ 4

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★ 3

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★ 1

Watch the fine print
$58 penalty if cancel

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★ 5

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★ 5

Kim was very helpful in explaining everything. I so appreciate her help! Everything in the center still looks brand new. I'm really happy I chose to improve my life and join this gym.

Source: Google