★ 1

Hard to find the YMCA. It is in the old hospital building. The sign banner on Sproul Rd is faded. There is no signage once you turn off Sproul, Turn Right!
Continue to the parking garage - no charge. The YMCA is only accessed by the parking garage 1st level. There is no signage just double doors. Inside a small overhead sign directs you to the YMCA. Lazy YMCA, get it together!

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★ 5

The girls Jamie and Jean, are awesome, best front desk crew in the world

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★ 1

I had a very disappointing experience at the YMCA Springfield Child Watch today. When I arrived with my three children to the child watch, the staff did not greet us, introduce themselves, or make us feel welcome. My children were not included in activities and were left playing alone while the other children danced together. My daughter even told me that the staff said hello to everyone except them. As a parent, this was extremely upsetting and felt discriminatory. This behavior is unacceptable, and it left a very negative impression. I will not be sending my children back. Please be very mindful when thinking about sending your children to this child watch if they are brown. My children was discriminated against.

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★ 5

These guys are great I have been coming here for years jayme is awesome they are very helpful and it’s a great facility

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★ 5

Jamie is my people. She’s awesome sweet and super helpful. Great facility. I have been coming here for years

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★ 1

Kinda mean workers

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★ 2

Sauna and steamer bed not working no one really seems to care about it either

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★ 1

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★ 5

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★ 3

Women’s sauna has been down for a week and they still don’t have an ETA for when someone will come out to look at it or when it’ll be fixed. That stinks

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★ 2

Your front desk and floor staff are outstanding! I had a rather unfortunate and unprofessional experience with Kelly Corey though. I asked the desk if I coukd pop-in to ask her a question relating to the CEO. I was quickly dismissed and shooed away as she said "Get out, sorry not sorry but I want to go home... and my computer just turned off." She promptly picked up her back pack and keys, locked the door and left without saying goodbye to anybody. I have heard some stories about her behavior and rudness from fellow members, but I wanted to give her the benefit of the doubt. She is probably one of the rudest individuals I have ever come across

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★ 3

Great equipment and class content but schedule needs to have later times
(more post dinner time).

The facility is very dirty…unwiped windows, dirty floors, wet/smelly bathrooms. As a newer member, I was shocked at the lack of cleanliness especially with high membership fees (compared to other local gyms and other YMCA locations)

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★ 5

The previous review (2 stars) was posted by mistake. The staff is very nice, helpful and professional. The facility is great. We enjoy going to this YMCA.

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★ 5

I love the place lifeguards are so nice and care about people

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★ 5

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★ 1

the staff were very rude and i was prohibited from using the upstairs weight room even though i remember going through the training the staff must have just forgot to right down the record ts pmo 🥀🥀🥀🪫🪫🪫💔💔💔

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★ 4

Lots to love about this place - pickleball courts, basketball, plenty of weight and cardio equipment. Glad to have made the switch from LA Fitness

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★ 1

Supervisor Jamie at front desk is rude and thinks she’s the smartest person in the room..distasteful behavior

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★ 5

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★ 1

Unfortunately, my recent experience at the Springfield YMCA was disappointing. I stood at the front desk for about 30 minutes with two babies under two, and My sister waiting to renew my membership, and the staff, though present, were extremely slow and disorganized. One staff member in particular — a white male with a short haircut and a large water jug always nearby — was especially unaccommodating. (I think his name was Gus.) His constant movement and lack of focus made it clear that customer service was not a priority.

When he finally processed my renewal, I was told I could only pay with exact change or use a card already on file — a very inconvenient and outdated policy. I also asked for a quick tour of the facility and about signing my two boys up for classes, but instead of helping, I was met with vague responses and resistance.

This experience made what should’ve been a simple task incredibly frustrating. I had hoped to restart my membership and get involved in classes, but it felt like they were making it impossible. I won’t be returning, especially since my membership was already on hold and this could have been resolved easily with more efficient and accommodating staff.

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★ 1

I am a nationwide member at the YMCA, I have been to 7 different locations in the tri state area and have never met an unpleasant employee or been denied entry until this location. I do not recommend.

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★ 4

Get your workout on.

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★ 1

White old lady is so rude in gym

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★ 1

There’s this Karen @ the counter

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★ 5

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★ 1

Wish I would have read the more recent reviews before going- the facility is rather unclean and overall out dated. The locker rooms are enormous but there is carpet throughout and surfaces are always wet. There’s a strong mold/mildew scent that hits you in the face once you walk into the women’s locker room ( my bf said the same about the men’s). The stairwells and floors are dirty. They really need to increase their cleaning staff or frequency.

Our interactions with staff have not been pleasant. They’re quite rude and unhelpful- a big change since it was the Healthplex previously.

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★ 1

Been a long standing YMCA family member for 10+ years. I travel a lot and it's a good enough value to be your home gym. Moved to Haverford 3 months ago and I've been using both this location and the Haverford location. Now , allegedly , I can only use the Springfield Y during the week between 5-5 and no weekend usage. The cleanliness of this location had our family questioning keeping our membership , but the rudeness and ridiculous fine print seals the deal. Better options to support with your money .

EDIT: They mention they can not find me in their data base, however, their clerk at the counter pulled up my information right from my tag yesterday. Been using this facility for months. Sauna and locker rooms with wet carpet are in the basement next to the racquet ball courts. I'm sure if you use a tad more effort you can find my information easily. Your poster is conveniently hidden off to the side, far from obvious.

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★ 5

Very polite if they don't know someone else would help ya but they knew

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★ 1

Most Racially Profiling Gym I’ve ever been to i only pay for it cause it is the closest thing to me, they even refused to let me bring some of my little brothers in as guess. The front desk is very unwelcoming and rude and I pay to go here

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★ 1

We love this gym. It is a family gym with great atmosphere. I had given them 5 star before. Today 3/14/025, I will change it to 1 star for the lack of humanity in employees.

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★ 5

I started a few wks ago & love it. Nikki was so kind to drop everything & give me a wonderful tour. She was so friendly! They have so much to offer, it’s amazing! I esp like the Boom class with Michael on Wed. & follow with the yoga after, also great. The machines are great too. I still need to try the other exciting classes. Thank you all so much!

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★ 5

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★ 5

I attended a tennis clinic here. The coaches were kind and helpful. Coach Ali is especially a king. I am shocked that miniscule eight year olds are better than me at tennis. This has definitely helped me improve.

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★ 2

I started going to Health Plex in 1997. The YMCA would do well putting lights in hallway leading to facility entrance. Feels a bit dark and dingy. Also, an overall cleaning would really help. I go there to use the track. Yard, pickleball and school event courts seem to have no regard for walkers and runners on track. I am a walker and have been using the far right skinny lane next to runners lane because I have been shoved 4 times out of walker lane when things get active on the other side of the separation curtain. Also find people hanging at track windows reading there phones for my lengthy periods of time. Unfortunately, not like it used to be.

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★ 2

I usually like this gym, but I have concerns about the guest policy. It stinks. I understand why you can’t bring the same guest over and over again constantly, but I have a friend staying for 2 weeks and can only go in 3 times as we both usually go to the gym every day, and I use most of my guest passes. I called and asked to see if they could accommodate (even in payment), but they wouldn’t. I’m a college student, and my friends always visit; I find it hard to continue my membership if I can’t bring my college friends to the gym if they’re staying for weeks at a time.

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★ 1

The front desk crew are insanely rude and have no hospitality i usually love being at the ymca but i have never felt so unwelcomed in my LIFE.

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★ 1

Great facility with unprofessional people

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★ 1

Rude front desk staff
They need more training to know how to deal with guests
Not coming back

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★ 1

Spring field Pa location is the worse I experienced
Front desk crews are so rude the I can’t even explain I’m from rockyrun member they didn’t allow me in even though a friend was taking me in as a guest but the way they treat you is bad they need to learn more about customer service & try to be polite. Very disappointed with there behavior they ruined my day 😡

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★ 4

They need later weekend hours.. But nice facility, love the tennis court area.

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★ 1

I have been overcharged. Had terrible service from management Brian McGee. My bank account was overcharged for 3 months. Then after trying to cancel my YMCA family membership through phone and email. They charged me for another month. When I spoke with Brian McGee, I was told that I would get a full refund and a confirmation email. Since then I have tried to contact Brian through email with no reply or refund. This is ridiculous. Now I have to call my bank and take that route with getting my money back 🤞. I would never recommend a membership to anyone I know. Never thought it would be so difficult to get good quality help. To get money back for something I didn’t agree to be charged. I work customer service as well. Just want to say as a customer service representative I would never offer something I couldn’t follow through with. Paper trail shows a lot, always keep proof 😁 have a great day!

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★ 5

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★ 1

Went here for the first and last time yesterday, Monday Sept 23, 2024. Not only is the facility a mockery of what a gym should be, my wife was creepily followed by an employee named “Skip”. We had multiple interactions with this person & the vibes were way off.

YMCA - please look into “Skip’s” criminal/background history, we feel like you missed something. Stay away from this place at all costs.

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★ 5

Ok, the staffing is not friendly.

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★ 4

Clean , friendly Environment 👍🏾

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★ 1

I went here one day last week just to get my exercise in I was in the area and it was the closest gym at the time. First off it was hard to find this gym and secondly when I went to scan my barcode the man at the front desk ask to see my id. Most of the Y’s that I came to have never asked to see my id. I hate to pull the race card but I have to tell you what I sensed and felt and I felt like I was being singled out because I was a black woman. I never went through this at the other Y’s all I have to do is show my barcode and go to the gym and have a great time. I WILL NEVER COME TO THIS LOCATION AGAIN!!!!!!!!!

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★ 1

Horrible YMCA. Please work at your front desk with no hospitality. The way they asked questions. They look at you from head to foot super uncomfortable talking with them.

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★ 1

We went to this location today with the plan of signing up as a family however before doing that we wanted to take a tour. This is where the lady at the front refused because it was after 5pm and when we asked about pricing she was not willing to explain and rather just pointed at a sign rudely. I am very disappointed at the lack of service I have received and it has made me reconsider even going to this YMCA.

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★ 2

What’s the point of having basketball courts if they are primarily used for the kids camp. The kids can go use one of your many tennis courts that are barely used and the basketball courts can be used for basketball.

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★ 1

Horrible YMCA for summer camp don’t take your kids here. The staff have horrible communication skills and they make you pay all this money with absolutely NO MEALS included. You have to pack your kid lunch and snack EVERY SINGLE DAY and the weekly fee is $230+. They have you thinking it’s a “payment plan” but want you to pay the entire amount upfront. If someone would’ve told me that early on I wouldn’t even waste my time signing my son up for this disaster. I paid the remaining amount after I was called by a rude man on the phone. I will not be bringing my kid back here for any camps. Total waste of money and time. I’m glad I got to experience this early on before more money was wasted. If I can give it 0 stars I would.

They spoke very sharply to me like it was a problem. The conversation was very uncomfortable and they gave me an ultimatum to either pay the remaining $98 right away or come and pick up my child immediately. It was horrible communication. Regardless of how much was owed talking to me with a little more respect takes absolute nothing. Customer service should be practiced here. Y’all shouldn’t label it on your site as “payment plan” if you require full payment upfront.

Talk to your black customers the same way you would talk to your non black customers no need for the unnecessary aggression. I am a very understanding parent if everything was communicated with me when I dropped my son off everything could’ve went smoothly.

You’re better off finding a summer camp somewhere else! Where you feel understood and appreciated with respect.

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★ 4

The front desk people are very pleasant to me. Jayme is first to say hello when entering. The Y is a supportive community and Jayme and team certainly succeed at that.

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★ 3

The "whirlpool" or hot tub usually has some grime along the bottom. My brother cleans pools that don't use chemicals so im not too sure what the fix would be for this. Is it chlorine? Anyway service is good but I dont really talk to staff much. I usually start most interactions with the fact I have a brain injury which makes long complex sentences difficult to follow. Mostly because all the brain injury is... is a "shearing brain injury" which apparently means minor brain injury to the surface but it covers 80% of its entirety... more detail would make more sense coming from the neurosurgeon... or just attempting to read the medical file. I generally use the machines upstairs. Doc says to do wrist and upper body exercises. I finish a lot of workouts with cardio. Apologies for not making much sense.

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★ 1

They canceled my membership because I took a selfie in their locker room and tagged the location on instagram. I bodybuild, it was a pic after leg day. They said it was explicit and an abuse to their community? This came after I filed a report of discrimination, it was not an anonymous complaint, against Kelly Corey their administrator. She’s rude and offensive and behaves in a way that’s discriminatory. I’ll never come back here but I am reporting them again.
This is a gym, people body build, they take mirror selfies at the gym. I was mostly clothes but basically in a bathing suit. What a nightmare.

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★ 1

This place is absolute garbage and it’s depressing to see how the YMCA ruined what was once the great healthplex. The locker rooms and especially the steam room are repulsive. The hours are terrible especially for basketball. Changing the hot tub and ice bath to the outside of the Locker room absolutely ruined the experience. All the equipment is gross. I’ve never had a worse experience than at this YMCA. Ownership should be embarrassed and I hope they sell the property soon to someone that actually cares about what goes on here and the well-being of their guests.

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★ 5

Love this place I ain't got nothing bad to say about it

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★ 5

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★ 1

Dirty, usually smells like wet socks. Front check-in ladies are rude.

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★ 3

Facility is awesome. Most of the staff is wonderful, but there’s a woman at the front desk that was not only inattentive but also extremely rude. Her one comment was passive aggressive and made me feel very uncomfortable. I’ll keep going but will definitely be avoiding her.

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★ 1

I will elaborate after the CYEDC leadership responds to my inquiry about inconsistencies regarding their nationwide member policy. Hoping to get a positive response so I can give this place a better rating. Otherwise, I will feel compelled to divulge on current practices that are exclusive and dishonest, and, of course, unchristian. Cross your fingers brethren.

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★ 4

I read a lot of bad reviews about the staff and I absolutely dont understand it! Jamie and Nicky are absolutely amazing, the other woman at the front during the day I dont know her name always has a smile they are so nice to our family when we come in! They play Uno with my daughter and treat my kids like YMCA family! I am shocked at these bad reviews! Now nothing is perfect, Does the bathrooms and pool area need to be cleaned throughout the day, yes! There needs to be more staff walking around in the gym because the VISITORS will get off the machines sweaty and never wipe them off just go on to the next machine! The staff in the gym area is not as talkative, but they always greet you with a smile and speak! I was given bad information by customer service and came with a guest, Jamie still accomdated us and once I explained what happened she was ever so helpful! The staff here is friendly and engaging at the front desk! I have never walked in without them speaking and smiling! They always tell us good-bye and know many of the memebers by first name! This YMCA is great to be at! If anything I think a lot of the issues comes from the participants unfortunately! I also think more staff is needed to maintain the cleaniness. Otherwise this place is our new second home and we love it and the staff here!

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★ 5

Awesome place. Great and Friendly Staff. We love it there. Feels like Family.

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★ 2

I like this facility and use the sauna for the purported health benefits but some members ruin the experience with essential oils and bad hygiene.

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★ 1

The supervisor/manager lady at the front desk is extremely rude and disrespectful. During every encounter with her I do not feel like I’m being treated with any decency. I’ve heard the same things being said about her by many other people in the gym and her attitude is very consistent.

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★ 1

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★ 4

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★ 1

Always fights on the basketball courts and nothing but teens taking up the workout equipment “hanging out”. This facility has gone downhill. Also needs fans in the gym, some sort of circulation!

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★ 1

Zero stars.

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★ 1

Don’t come to this Ymca and expect to pay $40-$100 a month and not be able to use the basketball courts when you would like to beacuse ot a fight that they could have prevented and allowed to happen at there establishment. Now people not involved aren’t allowed to use these things.

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★ 1

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★ 2

The swimming pool looks old, dirty and not well maintained. Adults’ swimming area/time is limited, also smaller than Haverford. They need a full renovation.

The lady at front desk was extremely rude and brushed you off. Don’t understand why guests and customers are being treated in discomfort and discourtesy.

This location is associated with a hospital, and is for community, making it less professional and focused as a gym. They won’t spend dollar you paid on improving your wellness as other gyms.

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★ 1

Someone at the front desk didn’t make you feel respected or comfortable. She was not helpful and showed an attitude that customers wanted to come but please go away.

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★ 1

One male staff at the front desk looked good and nice but the other lady was very rude - she just wanted to keep sitting there without talking to members or guests by pushing your questions back and not providing assistance in an ignorant manner. I really doubt if she wanted the job or if being a new member was welcomed. Obviously a member pays more to join this facility but the services received aren’t worth it. Get away from this place and other locations like Rocky Run are much more friendly.

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★ 1

WOULD BE A ZERO IF I COULD! Called about reserving tennis courts and I cannot DESCRIBE the AUTROCIOUS BEHAVIOR that I got from the woman who answered. She made sure to leave out her name from the conversation as well. Horrible experience. Literally go anywhere else.

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★ 1

If you are a woman you need to stay away from this YMCA. I have never felt so uncomfortable in my life. Every time I go here the staff is incredibly rude but I don’t mind because you never need to speak to them unless you have an issue. What I will not get over is being followed around by a male employee who would not stop staring directly at me and got WAY TOO CLOSE to me. After I turned around and he was staring directly at me directly behind me I regrouped with my friends letting them know I was uncomfortable I turned back around there he was behind me again. I go into the bathroom to collect myself not only does a male employee walk in the same employee following me is in the door way. After I start having a panic attack he follows me into the separate part of the gym and when my friends say something to him he begins yelling at me ! DO NOT COME HERE. I WANT MY MONEY BACK AND I WILL NOT BE RETURNING TO THIS Y EVER AGAIN. PLEASE BE SAFE ALL WOMEN!!!!!!!!!! HE WAS REPORTED FOR TAKING PICTURES OF WOMEN WORKING OUT PREVIOUSLY!

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★ 1

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★ 1

Since transitioning from the healthplex the facilities have taken a major downward spiral. I waited a year or two to see if the carpet would be ripped up or replaced or even if the showers would be power washed the locker room smells really bad and the lockers are all dirty inside so much so I had to just walk out instead of swimming. I would think since Covid cleaning would be a top priority. I sometimes visit the Delaware brandywine and rocky run ymca I also used to work at the haverford ymca and they keep those ymcas sparkling clean it’s really sad because it’s such a nice space I really wish I could use it more than just the equipment I really need the pool otherwise why not just Payless at planet fitness. Hopefully they will make some renovations instead of just telling the workers to let us know it’s an old building. Springfield Healthplex never looked or smelled like this.

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★ 1

They aren't friendly. They are discriminatory. After we paid for 3 enrollments and the front desk told us that my son with Autism can use the complete facilities. Today they told us that he can not "because his age (13)". When we made the enrrolment a week ago the front desk says that was ok that he can use the complete facilities. He only was using the bike for 10 min and with me to his side all the time.

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★ 1

Zero star. We enroll last week and paid 1 month for 2 adult and 1 child. They told us that we can use all facility. My nephew has autism and he only use the bike for 10 min with his mother. We assist 4 days and today we had to cancel the membership because they told us that the child cant use the bike. They didnt tell us before we paid. In addition, they dont want to give us a refund. That is discrimination against a child with autism.

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★ 4

This is a lovely gym, friendly staff, lots of equipment, well maintained and clean BUT, my goodness the music is awful. Actually awful is kind, it is truly appalling. Please see if you can do something, you really do deserve five stars for everything else.

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★ 5

Wheelchair accessible for my best friend to be able to workout with me. Wish the equipment was a little more accessible for her but this YMCA has everything you need to get a great workout in .

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★ 1

Called this place (as a ymca member) and asked if they allowed Delaware residents. I was out of town and just wanted to work out. The lady who answered the phone was very disrespectful and snarky saying no.. Delaware residents weren’t welcome because Delaware doesn’t have national reciprocity blah blah blah… what a shame!! I returned to my home branch, and asked if we were allowed to go to any ymca and they said yes. So not only did the lady on the phone lie to me, but she was also disrespectful. My home branch advised me that some PA locations are not very friendly with Delaware members. This is not right, I don’t want to be made to feel unwelcome at the Y!

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★ 5

Absolutely great area, they have basketball, a track, a gym, a pool, sauna, and a steam room! So many things to help people get in shape. So many nice employees and it is easy to get a membership. Limited food and drinks in vending machines, and the building is decorated beautifully with options to sign up for CPR training, and other classes. Entrance is in the parking garage or through the main building, I perfer the parking garage as it is is easy to find. Lots of room to park, and lots of machines. All the gym equipment tells you what muscles your working on with a diagram of the body park in red, showing us which muscles with grow. Absolutely the best experience!

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★ 4

I would rate 3.5 if possible.
Pros: Affordable membership, variety of options for recreation all in one place.
Cons: Staff could be friendlier. Showers need serious updating. Basketball can be noisy and disruptive if you're in the workout area above.

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★ 4

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★ 5

This Y is a GREAT place to work out and has a lot of space there. The basketball court is spacious. There are 2 places to lift free weights (the yard) and in the cardio area (machines). I could go on an on, to sum it up, it's AWESOME.

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★ 3

Idea swimming available with extras
Shower need attention broken tiles,valves, peeling ceilings.

Participants need to shower (rinse) prior/after swimming,hot tub,sauna.
All common sense people POSTED.

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★ 2

Nice gym but I saw that there was no filters in showers. I don’t feel right showering with no filter especially with the highly contaminated water

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★ 5

They take care of my kid before and after school

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★ 5

Awesome Y to work out at!

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★ 2

Great facility, but an extremely rude front desk.

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★ 5

Nice gym

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★ 3

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★ 4

Has everything you could look for in a health club, I enjoy coming here.

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★ 5

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★ 3

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★ 5

Great Facility

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

Fantastic club, clean, energetic atmosphere and friendly environment.

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★ 4

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★ 4

Rocky run is still my fav,this place is ok.....clean, the staff doesn't say much to u. I haven't been greeted yet walking into this place.

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★ 5

Hi to whom this may concern,

Ive been going to the healthplex since 2005 and have never needed to email about any concerns until now.

This is not about the excessive litter. This is about my safety, the children's safety and people who come here to workout. 3 days ago a person working here on staff told me they witnessed an argument on the basketball court and the people involved open up their bag and showed a gun as a threat. They told me the cops were not called because the worker feared retaliation?!?! Is this serious???

There needs to be some sort of security or eventually someone is going to get shot. Even if no security something needs to be done about this. If the ymca allows conceal carry permits for protection then so be it! Especially for self defense?!?!

I come to the gym almost 5 days a week and ever since they started letting people from philly and other areas join this gym it reaks of weed in the parking lots and gym. THERE ARE CHILDREN at this location, sports camps etc.

If you let this continue id like to say thank you for letting these people ruin something nice for the rest of us. I saw the littering email- asking nicely for people to stop littering? Are you kidding me? If someone is caught littering there should be a fine or grounds for revoking their membership.

Id like a formal response because one day if someone gets shot here I'm keeping this email handy and its no one else's fault but managements.

Thanks.

Sabrina Connolly

Sent from my iPhone

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★ 5

Very clean facility. They make me feel welcome. Im three weeks in and I plan on being a lifer #lifestylechanges

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★ 5

Great welcome and tour by Nikki. Looking forward to starting classes

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★ 4

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★ 5

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★ 3

I used to be a member when it was the healthplex. It has since gone down drastically in care and maintenance. The spa area has mold everywhere and the showers look like they haven’t gotten cleaned in a while. The track and equipment are in way better shape! They need a whole makeover if you ask me.

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★ 5

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★ 5

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★ 5

Very worth it

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★ 5

Loved the pool, with great hours & a clean & spacious locker room. Friendly staff as well!

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★ 2

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★ 5

COLD PLUNGE!!!

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★ 5

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★ 5

Its clean and the staff is awesome Aquatic classes are tuff

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★ 1

You’re better off lifting the 18 combined brain cells of the people working here than trying to go here

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★ 4

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★ 5

great place

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★ 1

Very very very old moldy, unsanitary & outdated , the pool area is grey and old and molded, the dressing room ceiling vents are piled and clumped with old dust , this place needs very serious renovation, updates or needs to be shut down , the dressing room lights are old and dim and looks like it hasn’t been upgraded since the 70s , not worth paying for a membership here.

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★ 5

Love it

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★ 5

Very clean and friendly community facility. Many choices of exercise

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★ 5

Everything you need for a great workout.

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★ 1

Couldn't find front door never went

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★ 5

This is a beautiful gym and has so much to offer!

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★ 5

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★ 5

Very welcoming to national visitors. You have to go into parking garage if you're driving but it's free.

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★ 5

Very clean. Lots of equipment. People are very kind and clean.

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★ 5

Love this place especially they have jacuzzi and steam room my favorite.

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★ 5

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★ 5

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★ 5

Not only is a great place but a great place to work

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★ 3

Pretty much have everything, but the membership price and guest perks leave much to desire

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★ 5

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★ 5

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★ 1

I call this YMCA on June 29, 2022 to register my 3yrs old for swim lesson. I give my card information and $35 left my account as the payment and I was told to come in July 12 2022. We went in on the 12 and there was no information whatsoever about my registration but my name was in the system. I went to the front desk and the receptionist was rude and aggressive and off no help. And since I don’t sound or look AMERICAN nothing could be done…..

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★ 4

Great staff

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★ 5

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★ 5

Great place to workout staff is nice equipment is excellent

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★ 5

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★ 1

This YMCA has the worst customer service and extremely rude front desk staff. Staff desperately needs Customer service training and front desk etiquettes

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★ 5

I have been to this place many many times not just to exercise I had different events in here this particular time my granddaughter was graduating preschool preschool in here and it was a lie a lot of fun I really enjoy coming here time and time again

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★ 5

I really like this Y. It has a great couple of basketball courts and they have volleyball on Tuesdays. Since Rocky Run terminated v’ball, it’s the only Y around. It’s not full of kids who dominate the programs and facility like at RR Y, either. Tennis, racquet ball and squash courts really make it an adult friendly YMCA. Friendly staff and a great vibe.

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★ 5

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★ 5

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★ 1

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★ 4

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★ 3

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★ 5

Cheng's martial art will be there in the fall.

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★ 5

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★ 4

Clean well stocked gym. Friendly staff.

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★ 3

Signed up from being here as a guest with my sister. Took a break from any facilities since I moved from West Chester. Shopped around now that its getting cooler. Fits the bill, has the machines I want, squat racks, great space called The Yard for free weights and deadlifts. Scouted out the sauna and whirlpool. Locker rooms are spacious. I have a tendency to keep to myself and not want to talk when I exercise, the staff were friendly, smiled and tending to people's needs.

Edit: I left this Y because the amount of people just clogging up machines with recording themselves for social media was increasing. Getting told to pause my stretching so a panorama shot of a patron doing stability ball work was enough for me to look elsewhere.

Source: Google

★ 1

It has a cool atmosphere

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★ 5

Fast, dark, and dirty courts! 5.00 an hour on the tennis courts! Can't be beat!!!!

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★ 5

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★ 5

My wife & I have been members for the last 3 weeks & it has been phenomenal. We've been looking for a place nearby to play racquetball in for so long, and this place has two great courts. The racquetball court access alone is worth the membership cost, but this place has so much more that we've yet to discover.

Source: Google

★ 5

I love coming to the Y twice a week for their group exercise classes. So far I have taken the spin class, Body Pump, and Barre. I have always left feeling like I had a great workout and feel amazing afterwards. I would definitely recommend, me and my mother-in-law love this place. My child loves to go to the Care Center!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

I am a nationwide YMCA member and I have been for 3-4 years. I have never had trouble attending other ymcas outside of my home gym (West Chester). Though I do not live in West Chester anymore, my family still attends that YMCA and my sister goes to camp there so I like to support that YMCA. As soon as I walked into the Springfield YMCA, I was met with bad attitude at the front desk and a feeling of not being wanted in this YMCA. The woman working the front desk is rude… straight up she is rude, there is no other way to put It. I went there for 1 week and when I arrived the next week, I was told that there is a new policy in which nationwide members can not attend after 5 pm. Not only is this policy not written anywhere, they would not allow me to speak to anyone except the woman about my issue. She says if I wanna come to this Y, I should switch my membership. I loved the YMCA because I thought It was built on community and a family feeling when working out. I now have to cancel my very expensive gym membership and find mental and physical health elsewhere. If you want to feel absolutely terrible as soon as you arrive, take a walk up to the front desk at the Springfield YMCA.

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★ 5

Lots to do here.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I love the indoor track and tennis courts. The kids love it too.

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★ 4

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★ 5

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★ 1

The staff will talk so rudely and show no respect to anyone that’s below the age of 20.

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★ 5

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★ 5

Love the place.

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★ 3

Changes policy on a dime...

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

If you are looking to find by FAR, I mean by FAR the best aquatics phenom with children and special needs, I can't say enough about the director here. They have a special program for all ages and levels, and talk about someone who loves what they do. It's obvious that Dave is popular because he's always booked, but I've never seen anyone as gifted at their craft as this guy. If you have to learn, even if you don't...go see him. You'll understand why I write these words. Absolutely fantastic! The BEST!

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★ 5

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★ 5

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★ 5

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★ 4

Beautiful place to workout. However the front desk lady was rude and unhelpful. Once past her it was worth the trip.

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★ 5

Great gym.

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★ 4

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★ 5

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★ 1

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★ 5

I love swimming here.

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★ 5

Absolutely the the best experience ever from the gym to the pool area. The staff is helpful and knowledgeable on everything and I would recommend Springfield YMCA to everyone that's looking for a gym with a peaceful workout experience.

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★ 3

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★ 4

Great instructors

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★ 5

Very nice gym. Some things could use an upgrade however it is one of the few places in the area that I know of witha steam room, sauna, cryo tub and hot tub!

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★ 5

Interesting dynamics. The YMCA took over the Sports Club in the Healthplex a year ago. All the circuit machines are brand new. For people who have different abilities the access is limiting. Therapeutic pool and lap pools are shallow.

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★ 5

Great gym layout best I've seen!! Staff is friendly and courteous.

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★ 1

There are a group of exceptionally rude young male life guards.On two occasions Incould not believe how unhelpful and obnoxious they were. Will be canceling my membership.Showed no respect for the members.

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★ 4

Everything you need for fitness timing is everthing here and the elderly come first that seems to be the model other than that i really like this place

Source: Google

★ 5

Go to this gym asap💯

Source: Google