★ 5

Source: Google

★ 5

My favorite place to be at is this fitness center ! The crew are awesome and they have everything I need to have a great work out !

Source: Google

★ 1

This gym is a ripoff. They decided to double the cost of the membership without proper notice. Then when you try and cancel they have arbitrarily add that they need 30 days notice in advance otherwise they charge another month. This gym is not worth $40/month. Plus they refused to return the parking deposit I had to pay them. I stayed when they were half the cost due to the outdoor area, but honestly any other gym in the area would be better than here.

Source: Google

★ 5

Great gym equipment is up to date and working staff is friendly and welcoming as well as the other gym goers

Source: Google

★ 4

>Original Review (December 2022): ⭐️⭐️⭐️⭐️⭐️
> The gym had an agreement with my health insurance that covered my membership. Because I wasn't paying at the time, I was able to overlook all the issues others have complained about. Once they canceled the program abruptly with no notice, I had to leave the gym. The old manager at the time was pushing pricey 1 or 2 year memberships that were overpriced for this location. I joined this gym only for the Les Mills classes offered. Body Pump and RPM are my favorite. Corinne is a great Body Pump instructor! The room was small, just enough equipment, not too much extra. It was kinda cramped with less than 15 in the class. But everyone pitched in to make sure there was room for newbies and we had help getting set up and feeling comfortable.

> Updated Review (March 2025): ⭐️⭐️
> While I'm glad to see the gym is under new management, as many have mentioned, Michael's handling of member relations was problematic. Unfortunately, I ended up purchasing a new membership during his departure. My experience since then has significantly deteriorated, hence the drop in my rating. My primary issue stems from receiving a parking ticket despite having paid for a "lifetime" parking permit through the gym. The gym was unable to effectively assist me in resolving this issue. After numerous follow-ups, a new parking permit was finally issued. However, I am now left with the choice of paying the unwarranted ticket or contesting it with the magistrate. While some of my frustration is directed at the parking authority (BPA), the gym handled the registration of my permit and should have ensured its validity. I should not be burdened with resolving a problem that originated from their administrative oversight. The Les Mills classes, particularly Body Pump with Corinne, remain a highlight, but the parking debacle has overshadowed any positive aspects of my membership.

> Updated Review (Sep 2025): ⭐️⭐️⭐️⭐️
New Gym Staff seems genuinely interested in member satisfaction. Looking forward to continuous improvement at this location.

Source: Google

★ 5

Always empty which is why I love it. You never have to wait on anything and when its nice weather you can train outside.

Source: Google

★ 5

I’ve been coming to this gym for over a decade and I’ve always been pleased with what they had. I am a simple guy so let that be known. But I will say ever since new management they have been slowly upgrading the gym as far as fixes and equipment. The staff at the front desk specifically mark and Max are great energy and knowledgeable about the gym and fitness. If I could ask for one thing it would be to fix the machines in a more timely manner because at the end of the day we are paying customers and there is a fee for “maintenance”.

Source: Google

★ 5

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★ 4

Convenient for my healthy goals.

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★ 5

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★ 5

Under new management and this place is a hidden gem! The instructors and staff are amazing! Give them another try!

Source: Google

★ 1

I can happily say that after a year I'm out of this place. I got stuck with the year just because it was close to my house and the previous, previous, previous manager said that "things were going to improve". Yeah, that did not happened.
It has the worst hygiene, 5 out of 10sh treadmills are useless (and for a while now) and sticky. Their screens are useless and 80% of the screens of everything else was blank. Sauna has 1000 rules that make no sense other than laziness and lack of understanding of how they work, and no one respected them anyways because they made no sense. Is moldy and the drain is clogged with old sweat and dust. It took them 8 months... 8!!! to change the bulb inside of it, and after that, you wanted to keep it off. because yuck.... dangerously slippery ALWAYS. The previous manager 2nd on my time there, was slightly improving things, I could see she was trying, but there was no support from "above", so after a couple months things where back to sucking. Bad water pressure, with those water saving nozzles that feel like you are taking a shower with a spray bottle. Shower curtains are "installed" with zip ties, the soap containers got filled ONCE, when the 2nd manager got in. That's it!
I can continue but why beat a dead horse.
Stay away from this place.
Cheers

Source: Google

★ 1

Filthy gym and rude “management”. I don’t think this place, its machines or locker room, have EVER been cleaned. You can see an inch of dust on each treadmill. They also randomly close during regular business hours. This gym is 3 minutes from home and we still prefer the 30 minute drive to the Allentown location. Avoid at all costs

Source: Google

★ 1

Read my review of Steel Fitness in Allentown, PA, owned by Thomas Fenstermacher, who also owns this location!!!!!!!!!!!! If management knew better they would do better! Don't fall for these recent 5 star reviews. Either they sold their souls for something 😳😒🙄 or the reviews are fake. Click on their profile and you'll see this location is the only place they commented on. Y'all gotta do better to bring that 3.4 star review up. You're in the same alley as Planet Fitness and Maxx Fitness. Premier? Tuhh!

Source: Google

★ 5

Source: Google

★ 1

Terrible manager equipment is not in a good condition. I try to cancel my membership they said I need to there and I did they didn’t give my money back and kept charging me I had to call my credit card and cancel. If I had read the reviews I would never sign up for the membership.

Source: Google

★ 1

Terrible service from the front desk representative .Don’t know his name but he is rude. I will not join that gym. Ever! The cooperate department should investigate that location. Just another case of an employee destroying a business. He has a habit of hanging up on potential clients.

Source: Google

★ 1

I advise you at all costs to not join this gym. The equipment has deteriorated exponentially. When you eventually cancel your membership the management will not give you a receipt and charge your account indefinitely. When you call to cancel again and again, you will be met with excuses. Every positive review on here is self-written or due to the management incessantly asking their members to write good reviews. Save yourself the time and trouble and don't join.

Source: Google

★ 1

This gym is nothing but a scam operation designed to steal your money. They charged my credit card without authorization, ignored my cancellation requests that i did three years ago. The staff is rude, specially, their manager, Michael completely unhelpful, and will give you the runaround instead of actually fixing the issue.

The facility itself? Filthy. The equipment is outdated and barely functional, the bathrooms are disgusting, and good luck finding a machine that isn’t either broken or covered in someone else’s sweat. The management clearly doesn’t care about their members—only about squeezing every last dollar out of them.

DO NOT sign up here unless you enjoy being scammed, overcharged, and treated like garbage. There are plenty of better gyms that won’t rob you blind. Avoid this place at all costs!

Source: Google

★ 1

If I could give 0 I would , I’m a personal trainer trying to scope out new gyms in the valley for myself and my Cliants . Just filled out a free day pass out on website , get a call . First thing he asks if I’m looking for a membership I tell him not until I try out the gym . I’m picky , I need to feel the vibe out and see if it fits for my needs . He blatantly says have a good day , proceeds to hang up . How unprofessional can you get , honestly !! Extremely disrespectful!!!! Don’t go there !!! Find a better place for beginners Because they appreciate don’t want people coming in !!!

Source: Google

★ 2

Too expensive! Im sure there are better alternatives in the area!

Source: Google

★ 1

Manager, Michael, is VERY lacking in conflict resolution. Initially had called to sign up through Active Fit and was boldly told that they no longer work with them. I continued to speak nicely and asked what their monthly membership is. I was told that it's 60 per month for the first 3 months then is 30 per month thereafter.
Well, once 3 months had passed, I still got charged the 60. I had called to inquire the difference in monthly cost vs what he had informed me upon sign up, when he then he began hollering at me saying he doesnt know who told me that. I replied that I hadn't made it up where he then became extra angry, saying he didn't say I made it up and that if I would LISTEN to him, I would know he said, "I don't know where you got that from." When I asked why so emotional, he became more emotional then hung up on me. (I think the last time someone hung up the phone on me in anger, I was probably 12.) I tried calling back as my goal was to inquire the directions for cancelling membership. He then picked up and hung up. Very immature and unprofessional behavior. Not sure if there is some past unresolved control and aggression issues going on or what, but this place is too costly to have a manager of such low caliber running the show. Also, classic game of bate n switch. I never even signed a contract.

Update 1217: I never received a call from Jonathan per the reply in this review. I called the sister site, Steel Fitness Premier, and left messages on 11/11, 11/12, 11/14, 11/19. NO RESPONSE. Since I never signed a contract at Steel Fitness Riverport, nor received one, nor had I gotten a tour, nor had I ever ONCE used the facility. (I only used the door the very same day that I signed up because I needed a parking pass. So I used my fob to come right back in the door - no further.) Since, I was getting ZERO reply to my multiple messages, I was forced to resort to changing my card. So, what happens next? I get a Twin Oaks Third Party Billing notice wanting now $70 dollars on behalf of Steel Fitness. My mind is blown.

Update on 1/27/25 - They are still trying to bill me. No one has ever returned my calls, nor has this "Jonathan" mentioned below ever called me. They should be embarrassed.

Source: Google

★ 1

Just called to ask if they participate in insurance programs that pay for the gym membership. After being informed that they do not, I was asked if I still like to join, given they are in their promotional window. I politely said sorry I'm not interested as the I pay $40 a month for the insurance program which gives me access to a bunch of gyms in the area. The staff member immediately got rude and said "yeah okay" and hung up the phone on me. Based solely on that experience I have no intention on joining this gym in the future. Also, based on other reviews, this seems to be consistent.

Advice to company:
1.) Improve your enrollment requirements and allow of insurance programs.
2.) Improve your hiring process...

Source: Google

★ 1

Even after you call multiple times to cancel they won’t and continue to bill you. Even after you show up in person to cancel and fill out their paperwork to cancel they’ll continue billing you. Avoid at all costs and put a stop payment on your bank if you find yourself in this situation. Management will never get back to you. Your best course of action is to use any other gym in the area that doesn’t engage in this type of predatory behavior.

Source: Google

★ 5

Friendly and caring management. Mike always asking what he can do to make things better. I don't think he ever goes home. Very hands on and available.

Source: Google

★ 1

First of all I will echo everyone else, this gym is overpriced, it is dirty, the water fountains and air conditioning are constantly malfunctioning. There are so many better and cleaner gyms for similar or cheaper prices. Also they only let me cancel in person instead of over the phone, like why cant you just email me the form and I'll sign it like every other gym? Litterally nobody in this gym cleans up after themselves or wipes down weights or machines. The machines and benches look like they were salvaged from a scrap yard.

Source: Google

★ 1

Only join this gym if you plan on never cancelling from here, it is nearly impossible. Ive been getting charged months after I graduated from school even though I talked with them in April and told them to not renew my membership when it expired in August, which they suggested. I had to put a stop payment on my credit card to get them to finally stop charging me, and the stupid general manager is never available to talk to. He’s in the gym once a week and would never return my calls, never pick up the phone even when I heard from other employees that he was in person, and would always leave hours early so I couldn’t get in touch with him over the phone. I feel like I’m ripping my fingernails out when I think of steel fitness; I think I’ve started to get gray hair from the two months it took to cancel from here and various dispute letters to their billing company and phone calls and credit card work. Save yourself the headache and don’t even enroll.

Source: Google

★ 3

Personable staff behind the desk, group classes are great, and the size of the gym is just right. 3 star rating simply cause the cost is a little high and some of the machines feel dated.

Source: Google

★ 2

They have old machines and not clean there.
Sauna need attention and be cleaning up for sure.

Source: Google

★ 1

If I could give zero stars I would. I joined this gym at the beginning of the year and worked out here for a few months, and I have to say, my experience was horrible!! The gym itself is a decent size and has the potential to be great, but unfortunately, it’s plagued by several issues and it sucks!

First, the equipment is often broken and stays that way for months. The gym is also not very clean—I’ve never seen anyone clean the sauna, which raises serious health concerns. You could workout at 5am or just before closing. Still smells horrible. You could place a rag in there on Monday and still see it Friday. Additionally, the gym is poorly organized.

At $60 a month, you expect to walk into a great gym, HA I laugh at that expectation. With all the issues, it is overpriced, especially considering there are other gyms in Bethlehem with similar pricing, or even slightly less, that are just better . If this gym were priced at $25 or $30 a month, it might be more reasonable, but at its current price point, it’s hard to recommend. Unfortunately, Steel Fitness is by far the worst gym I’ve been to in the area.

Source: Google

★ 5

I've been a member for eight years and love it. You're not confined to a small space; people don't film their workouts for social media and the staff is friendly and helpful.

Source: Google

★ 5

As a member of Steel Fitness - Riverport I am very happy when I come to this gym. There two floors and outdoor gym for hot days as well as a sauna and clean showers. The GM Mike is very personable and has been nice to me ever since I started coming to this gym.

Source: Google

★ 4

Management is very helpful as well as the other employees. They have a great facility with a lot of different machinery and weights so you can experience a fulfilling workout. The sauna in the locker rooms is also a nice feature and not really included in any other local gyms in the area.

Source: Google

★ 5

I’ve been going to Steel since I was 17. I’m 25
Now. Steel is dedicated to maintaining quality relationships and service with its clients. It is consistently growing, updating and changing its format for the better. The sauna and outside Turf is enough alone to want to be there. Management is down to earth and very friendly. Shout out to Micheal and Mark! You guys rock!

Source: Google

★ 5

I like this place a lot can’t wait to keep working out

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★ 5

Top spot in Bhem.

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★ 5

Favorite gym I have ever been a part of! Great price and amazing attentive staff. Have been going for 6 months now and have had no problems. Highly recommend!

Source: Google

★ 5

Just joined the gym, vibe is nice. Great hours and outside area is awesome

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★ 5

My son and myself both love the gym. Great classes and people 😊 Great hours,easy access.

Source: Google

★ 5

The best gym around. The gym is well kept and has great customer service.

Source: Google

★ 5

The music is great! They also have great gym materials!

Source: Google

★ 5

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★ 5

Being a student at Lehigh University whose really into physical fitness is very difficult especially when the school gym is packed 24/7, luckily I found Steel Fitness during my first few weeks of my freshman year and I love it, it’s a short walk from my dorm but it’s so worth it. With a large variety of equipment, friendly employees, and a positive atmosphere I couldn’t ask for a better gym.

Source: Google

★ 5

Great place to workout inside is very clean and organized. And love the outside turf area

Source: Google

★ 5

Great Gym In Bethlehem for the price. Outdoor area is fire!

Source: Google

★ 1

I would give them 0 stars if I could. Absolutely abhorrent experience with them. Under no circumstances should you become a member here unless you want to be stuck paying for the membership MONTHS after you have graduated from school, provided information proving that you graduated and are moving away from the Bethlehem Area and will not need the membership. Managers are terrible, through talking on the phone and meeting in person, it is not worth the stress. Do not waste your time, find another gym, it is a waste, terrible customer service. It is not worth the time or the struggle. Absolutely terrible people.

Source: Google

★ 1

Do not give them an email address that you actually use. I have been unsubscribing for years but I keep getting emails.

Source: Google

★ 1

Extremely rude staff

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★ 1

Tried to cancel my membership and was told the manager will be in next week and that it takes 30 days to process...

Sounds like they just want to charge another month

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★ 1

Owner is a thieve. He won’t cancel my membership. We have called many times, keeps making excuses. Left Bethlehem in May, kept charging every month. Beware of this person!! He is trying to make additional money scamming customers that he doesn’t have anymore.

Source: Google

★ 1

They make it very difficult to cancel a membership. I’ve never experienced the run around like this in years of belonging to gyms. Membership was canceled in July with email confirmation, and we’re still getting charged, then got charged a $150 cancellation fee. When we tried to resolve the confusion we were met with rudeness and disdain. Still awaiting a resolution to get a refund for the $150.

Source: Google

★ 5

Great space and clean!

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★ 5

Love Ty’s Bootcamp, the best!!! Great vibe & cool atmosphere. Wish they had even more classes but manager says they’re adding them soon. Highly Recommended!

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★ 5

Return Lehigh student just see my man manager Mike here! Salute to my man! Best gym in Bethlehem!

Source: Google

★ 5

I've been a member of this gym for 5 years, and I can confidently say it's the best gym in Bethlehem. The facilities are always clean, the equipment is top-notch, and the atmosphere is welcoming to everyone, no matter where you are on your fitness journey. The staff is knowledgeable and supportive, making every visit a positive experience. A special shoutout to the manager, Mike, who is not only professional and friendly but genuinely cares about the members and the gym. If you're looking for a place to achieve your fitness goals, this is the place to be!

Source: Google

★ 1

I usually have no problems with gyms where I have to give a one star review but this time… the ball was dropped multiple times and it is time for a REAL resolution. Manager Michael is very unprofessional when it comes to customer service and satisfaction. I need to speak to a position above him ASAP. I believe that would be Tom F. As a customer service profession there is no reason for Michael to not be able to find a resolution to processing refunds. You have told us weeks ago that the refund has been processed and when I came into the Steel Fitness Riverport to try to get a better understanding of the process you told me “I’m not talking to you anymore!” Absolutely unacceptable for a manager or any employee for that matter. Seems like the only one managing Michael is Tom. Let’s get this matter resolved ASAP.

Source: Google

★ 1

First off, this gym is not worth the price that they advertise. Equipment is in bad shape, not maintained, and the staff is beyond rude. Mike the manager is known by name because he treats people with extreme disrespect! I wouldn’t even pay Planet Fitness prices for this junk anymore.

They make you get a membership without giving you a copy of the terms of service, then you go to cancel and there’s over $100 worth of BS fees. Do yourself a favor and stay away!

Source: Google

★ 5

Great neighborhood gym! Great for all fitness levels and people are friendly.

Staff changes a lot, but understandable because it’s a college town. Me and my husband love the gym and the manager Mike is no joke, but he’s a good dude. Highly recommended!!!

Source: Google

★ 1

Visited The gym a few weeks back and spoke with Michael at the front desk. I was searching for a new gym, I walked in with no issue. No one was attending the desk for more the 35 Minutes. So Basically I took the tour myself 🤦🏻‍♂️ I continued to work out and try the gym and the yard. Immediately I found out I liked this gym due to the yard area. As I was leaving Mike the man I met was finally at the desk. We exchanged words and I explained to him that I was seeking a new gym through my insurance and Active Fit. He then told me that they no longer work with them and gave me options about membership. He seemed ok and.down to earth, he seemed a little off but I’m a people person so we kinda talked for a bit, I told him I have one more gym to try and it was the Sister gym Steel Fitness premier. At steel fitness premier was a great experience and customer service was great with Deanna, she even told me about her promotion and that I was able to use her Gym and Riverport gym as well. It was a win win. For the past few weeks I have utilize both of them. Today was the first time Seeing Mike at the desk since the first time. Let me tell you 🤦🏻‍♂️😂 I greeted him before he even greeted me. Attitude sucked. I explained that I signed up at Premier and he gave me a look of death as if I disrespected him by doing so. I told him that I needed a key card for his gym as the premier one did not work to his door. He just said I don’t have anymore and stood looking at his computer. No help, no suggestion. Nothing. I continued on and when I left I said thanks and I appreciate it. He didn’t even look my way. All in all. Decent gym. Bad Managing. I would suggest checking out Steel Fitness premier.

Source: Google

★ 5

Very friendly staff

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★ 5

Great gym. love the staff.

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★ 5

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★ 5

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★ 5

I love the gym, been going here for two years, gyms been improving ever since manager Mike took over, me and my guys love it here, gym has a great atmosphere and it is filled with stellar different kinds of workout machines

Source: Google

★ 1

I bought a membership through active and fit direct. On my first arrival at this gym the general manager turned me away. Claiming they no longer accept memberships through active and fit direct, while giving me a disapproving and unfriendly attitude. That information was between this general managers generic, uninformed and ignorant rant about active and fit direct. This display of behavior from Steel Fitness Riverports staff was blatantly unprofressional. I didn't argue. I called active and fit direct and their representative made contact. To remind them of the legally binding contract they signed through partnership with active and fit direct. Steel Fitness Riverport needs to contact active and fit direct to cancel their contract. Instead Steel Fitness Riverport rudely and dismissively turns members away who innocently signed up with active and fit direct. Even if they sort this out, I will never go to this gym again due to their poor level of customer service.

Source: Google

★ 5

Great gym with friendly and welcoming employees.

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★ 2

The gym membership increased by like 40% and the equipment doesn’t follow suit dumbbells falling apart equipment is 10 years outdated and they have a steam room that’s never open since the gym was first opened 60$ for this membership is ridiculous this place needs a new owner someone who cares about it because it’s falling apart.

Source: Google

★ 1

The gym sucks. The equipment is old and dusty. When we wanted to cancel our membership, they continued to charge us for the next 2 months because they only cancel it 30 days after receiving “proof of relocation”. What a desperate and pathetic policy!

Source: Google

★ 4

After seeing some of the reviews, I was a little nervous about joining but I’m glad I did. The gym is a great place, has everything I need and then some. Although I’d replace a few machines, overall it’s great!The manager is cool, remembered my name the first day and always addresses me by my name. That goes a long way with me.

What really sealed it for me was the fact that a guy had a medical emergency in the gym and the staff was so calm and attentive. Means a lot.

Source: Google

★ 1

Staying at a local inn with a membership at this gym I decided to keep my workout schedule on Sunday morning. Hours online and on the door stated open at 7am. Yet at 7:10 the lights were off and doors locked. You will never succeed with this dedication to failure.

Source: Google

★ 1

They got rid of active and fit; prices are insane for what you get. This place had potential. The lehigh valley has better places with better value imo.

Source: Google

★ 1

I do not recommend this gym. Half the time the machines are down and 6 months after I canceled the membership they are still charging my card even after the credit card sent them a stop payment. This is absolutely unacceptable. Then on top of this they were rude and called me a clown for trying to resolve this issue. NEVER GO HERE.

Source: Google

★ 2

Gym was alright at first, I liked the outdoor area and the fact that there was a sauna was nice because not many gyms in the area have one

First issues came along when I paid for a parking pass, i was told by front desk staff that I was good to go and the next time I went I received a parking ticket. I asked the front desk about it and come to find out they didn’t enter my information for it and when I brought the ticket to their attention they basically told me to call the parking authority and deal with it myself and blamed it on staff being new/not trained. I didn’t bother dealing with parking authority because the ticket was only around ~$30 and it said any dispute would have to be dealt with in person and with my work schedule it wasn’t worth the hassle at that point. It would have been nice if the gym had did something to reimburse considering it was completely their fault but nothing was done.

My friend paid for the parking pass the same day I did I believe, and luckily for him I told him to double check before he parked too ensure they did it right and of course his was also not entered/entered wrong.

Sauna was alright some days but overall it usually had a funky smell I never noticed in other saunas and I’d see/hear about towels/water bottles left in the same spot for couple days in a row. I get sometimes if things are left behind you may not want to throw them out but you’d figure by end of the day by closing time if nothing is claimed it would be removed. A lot of equipment, mainly cardio, seemed to have some sort of issue or another, either buttons were broken, tv screens wouldn’t work, or machines would simply not turn on.

Next issue came with membership renewal. I honestly forgot when I had gotten my membership, I thought I had initially signed up month to month (maybe around April 2023) but then signed up for a year up front around May/June 2023. I called around the end of March of 2024 to see if they could ensure my membership wouldn’t auto renew. Not sure who it was exactly that helped me (didn’t give a name) but they said that it seemed my membership would end around the end of June and that it would NOT auto renew. My friend who also attends this gym told me later on it actually does auto renew (he was under the same premise that it didn’t until he actually talked to a manager about this). I spoke with a manager about this today (4/24/24) and was told that the staff was new and they made a mistake when they initially told me it would not auto renew, which confuses me because I never said who it was so unless every staff member is new this wouldn’t make any sense. I’m not doubting at all it was a new employee, but still, seemed a little odd. Manager told me that the auto renew date was actually April 15th and would look into it (I haven’t been charged yet as of 4/24/24 thankfully, but now I’m nervous because i don’t know when it will go into effect, and considering I was initially told end of June it seems pretty wrong to now say that due to their mistake I have to pay up).

It sucks because this gym does have a lot of potential, but considering what seems to be a lot of the staff not being trained on basic things, such as membership renewal policy, and the cleanliness/up keep of the gym could use some work, it made it hard to want to stay a member.

Source: Google

★ 1

Filthy gym and overpriced for what you get.

Source: Google

★ 3

Meets the bare definition of a gym. They finally bought a few new things after a year of no change/decay. You can tell management hardly cares. Broken machines take months to fix. The A/C was out for around 2 months last summer. There are never enough pins for the machines. The wipes containers are frequently empty. Almost every machine is old, with worn or absent grips. Same posters on the walls, same promotions up. The kind of place that has signs all over to keep bags in the locker room, yet does nothing about 8 people with their bags in the way all over the gym. That said, it is convenient for me, and I can get there at times it is not crowded. I am always in shape, but I am able to work out roughly the way I like there except for the terrible music.

Source: Google

★ 1

Cancelled my membership on march 21st and was still billed for the month of April. When I called to dispute the charge with the front desk, the attendant said that is listed in the agreement and its stupid not to read the agreement. Why I'm paying for a month of membership when I already cancelled prior to the beginning the month doesn't make sense to me.

Update: May 1st 2023, billed for another month, spoke with Michael over the phone. It was explained to me that canceling my membership on March 21st was only giving my 30 day notice so it wasn't cancelled until April. Then you have to pay for the subsequent month. Owner policy apparently.

Update: February 3rd, 2024, I am still receiving bills from this predatory company and was receiving mail from a collection agency on behalf of steel fitness last year. Considering contacting a lawyer to consult about legal action against this business.

Source: Google

★ 1

I visited the gym when I lived in Bethlehem but have been asking them to take my name off of their email list for the last 3 years with no luck. I’ve emailed and unsubscribed several times and either they ignore it or simply place me into a new list. If I were you, I wouldn’t give them any of my personal information. The few times I actually visited the gym were not worth 3 years of headaches.

Thanks for you response but I just received a new email as of 01/01/24.

Source: Google

★ 1

Horrible. I called to ask for pricing and the gentleman asked if I can come in; unfortunately, I won’t be in the area for another few day, so I asked for pricing over the phone. When asked “long term or short term” I responded “I’m not sure at the moment”, and the gentleman responded back with “that’s not what I asked” with such an attitude. Whoever works there really needs to learn how to talk to people. That interaction was rude and I will not be wasting my time to sign up there! DISGUSTING!

Source: Google

★ 1

Unbelievably dirty gym. Locker rooms are filthy, a lot of the equipment doesn’t work. Men’s Sauna smells like arm pits . I never take my shoes off at this place. I always find the elliptical machine that I consistency use because there a clump of hair and dirt that has not been cleaned for months. Easy to spot.

Source: Google

★ 1

This gym will actually try to scum you, like seriously. If you attempt to cancel your membership, they will legitimately try to find any way possible to prevent that from happening. They will either continue to charge you bank account or will refuse to answer the phone. The facility is nice, but definitely not worth the trouble.

Source: Google

★ 1

I called today and mentioned I wanted to get pricing for a friend in the area. They’re going through a hard time and it’s difficult for them to get motivation especially to make the first phone call for pricing. The woman thought she put me on hold and missed the button. They she started making fun and laughing, assuming I was making it up I guess?

I hung up. Don’t waste your time since they’re not interested in helping people that need help.

Source: Google

★ 1

This is going to be a long one! I joined this gym back in June and I was very clear with the front desk employee that I was shopping around for gyms and was ONLY interested in a month to month. He then told me what the month-to-month charge was, and I happily signed up for one month, so I thought!
After a few workouts, I realized that the facility itself was extremely hot in temperature. I went to the front desk in the middle of my workout to ask about the temperature and I was told that the AC has been broken for weeks, but that they were working hard to fix it. The only place I felt comfortable working out, was outside and that should say something because it was June.
After doing two or three workouts in the month of June, I realized that I was avoiding that gym because of the temperature so I decided that I wanted to cancel.

The day that I went to cancel the Manager Michael was at the front desk. Michael and I had had a few really good interactions before so I sheepishly told him that I wanted to cancel because of the AC. He then changed his entire demeanor and became cold & looked in the computer and said to me well that’s not possible because you signed a one-year agreement - I was SHOCKED. I told him that there was no possible way that I would’ve signed up for a one year agreement when I was very clear with his employee that I only wanted a month-to-month But regardless of what my contract was, it was inhumane that the temperature in the gym was hotter than outside.
We ended up getting into a pretty heated disagreement, I apologized at the end, and I felt like we left it on OK terms, and that he understood my reasons for leaving.
To make a long story short, I went to the gym in person to speak to Michael on multiple occasions, because after I called the gym after our disagreement, one of the employees, looked at my profile and said that they didn’t see any card linked to my account so They were under the impression that Michael had in fact, canceled me. I was happy to hear that and I left that gym alone.
Come to find out that I have been charged every month including this month of December even after Michael himself has said to my face on multiple occasions that I no longer have a card linked to my account. I obviously don’t work there and I do not know how their system works, but he did not seem to, be interested in looking into it any further, and just kept telling me that I was canceled.
Finally, I spoke to an employee named Victoria on the phone who was smart enough to ask me for the card number itself that was being charged. Lo and behold I had a separate account where my phone number was wrong, my name was spelled, wrong, and card was linked to and being actively charged. I asked her if she could please have Michael call me back when he was in that day and of course he did not. I called again today to try and speak to him but unfortunately he was not in for the day yet. After reading multiple reviews above mine I am starting to notice a pattern, that seems a little funny. Not only is Michael, extremely unprofessional, and a terrible face for the gyms brand, he is a liar, and he does not know how to do his job, as well as his employees apparently do. If I was the owner, Tom, yes, I am speaking to you, I would really think twice about the people that you have working for you. I am a huge word of mouth type of person, and I will tell absolutely everybody that I come into contact with to stay far far away from that gym! Do not trust them! If I could give them zero stars, I would

In response to owner comment:
Hi, yes I understand the ac difficulty however your manager Micheal has already verbally told me that he would cancel me. Since this was not done I have been charged for every month since. I do not want a membership for Allentown as it is way too far from me and my busy schedule. I need for someone to issue the refund I am owed for months July - December or I will be in contact with the BBB. There is enough evidence in these reviews as well as testimonies from previous members of yours. Thank you.

Source: Google

★ 2

Used to love this gym years ago. Now I'm not so sure it's the most inviting environment. Really a shame

Source: Google

★ 1

I wasted my time so you don’t have to. I love the gym I have now but I’m always open to new things. So, when I saw an ad in the ArtsQuest magazine offering a day pass to try SFR, I figured why not. It went downhill immediately.

After I checked in at the front desk, I was told I had to leave my physical ID with the front desk person until I was finished. I politely declined and when I asked why, the front desk person admitted it was a sales tactic to close the deal before someone leaves. I was given back my ID and went to use the bathroom.

When I exited the bathroom I was summoned back to the front desk and led to the manager’s (Mike) office. After asking again what term of membership I’d be looking for, Mike said it was policy to leave my ID with him. I again politely but firmly refused and left to go back to my regular gym.

Make no mistake, this is nothing but a shady and quite frankly bizarre sales tactic. In this age of identity theft, why would someone ever leave their drivers license with someone they’d never met or talked to before in their lives. I’m a 5’ 10” male power lifter and I still have the normal amount of safety concerns. What about someone half my size leaving the most identifiable information in the hands of a stranger to be copied. You already have my information in your system, why would someone ever need my physical ID?

The answer is they don’t and nobody should ever acquiesce to such a demand. It is unsafe at best and unethical and dangerous all the way around. Why should you listen to me? Besides this being common sense and not a practice I’ve ever run across in my multiple gym memberships over 40 years of life, Security and Privacy are my profession. I make my livelihood on educating people to so they can protect themselves against awful swindles like what I experienced at Steel City Riverport.

They should be ashamed of themselves and you, dear reader, should steer well clear of this particular gym.

Source: Google

★ 4

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★ 5

Love the Gym!! Has all the equipment that I need, real chill environment. The staff is great and the Manager is a good dude. He worked out a deal for me and my friends. Definitely worth a try!

Source: Google

★ 2

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★ 2

Signed up through Active&Fit, since this site was listed as one of the options I could go to.

I get there and apparently they had stopped doing the program, which is fine, but they should have updated the site so people do not sign up.

I was able to do a workout though since I was there. The locker room was insanely gross and smelly. The sauna had dumbbells' , water bottles, and towels in it. It also smelled worse than the locker room.

The outdoor section to lift was pretty cool, I enjoyed that. There is a lack of mirrors in the place which seemed a bit strange to me. Only at the main portion of dumbbells'. There didn't seem to be a good place to deadlift if one wanted to do that either.

Even if the gym was included with the active&fit direct, I do not think I would want to attend anyway.

Source: Google

★ 3

I've been coming to steel fitness since 2018 when Dan was the GM. I stopped during covid and recently made my way back this year. 5 times a week. I've seen GM's come and go. I love working out here but equipmemt has been broken for months with no eta on repair. When you ask staff it is always Idk. The gym is small but has so much potential under the right management. The one thing I will say, it needs cleaning. The floors, mirror in class room and equipment disgusting. It doesnt get cleaned. Lots of dust bunnys and sweat all over punching boxer bags. Front staff is great! Vickie is such a gem but she doesn't get treated as such. I really want more/newer equip. About 5 out of the treadmills are no working. We pay for this gym it needs to take into understanding.

Source: Google

★ 2

Great place to work out but no one has cleaned the locker room in at least 3 days same piss stains on floor from Tue night. I cleaned it myself so it good for a couple hours.

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★ 5

Having been a member of steel fitness for the past three managers, I can honestly say that the current manager, Mike, is the fairest one yet, and maintains a good relationship with every single person in the gym

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★ 4

The gym is pretty small compared to others in the area but is never crowded. They have all the basics you need to workout just nothing fancy, but I’m happy with that for the price. The staff is always friendly.
My only complaint is if you guys can please get more pins for the weight stacks on the machines some of them don’t have one and you have to take it from another machine. They are very cheap to replace.

Source: Google

★ 1

Worst gym. No AC for almost a month during peak of summer month and these people charge an additional maintenance charge every year without any notice. They charged me maintenance fee for the upcoming year even when I am no longer want to continue. When asked they said it's already charged, so they cannot refund me.
Some equipment are broken and takes for ever to fix it.
They also increase gym membership price without any notice. They increased mine from $20 to $25 without any notice.

Source: Google

★ 5

I gotta be honest that the AC being out for the summer has been wack af! However, the staff has been great and accommodating, added fans and everything. Getting yelled at everyday and still smiling. Manager is real cool too.

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★ 5

Staff is so nice and was nice to give me a walk through of the gym

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★ 5

GREAT PLACE!!! I joined Steel Fitness 2 months ago. I was nervous but the staff made me feel very comfortable. It’s a great gym, never crowded (which was my main complaint about my last gym) The manager remembered my name after meeting me one time ( means a lot) Classes are great too.

Source: Google

★ 5

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★ 1

My experience at Steel Fitness gym has left me deeply disappointed and skeptical of their management. Despite personally confirming my membership cancellation in person on two separate occasions, I was still charged for an additional month. It wasn't until I noticed the false charge on the first of the following month (June 2023) that I reached out to them for a refund. Initially, they assured me that the money would be returned to my account within 3-5 business days. However, as the days went by, and today being the 8th of the month, I had to make another call to inquire about my refund. It was only after I threatened legal action on the phone that they finally took action and issued the refund.

This incident not only reflects the lack of accountability on the part of Steel Fitness gym, but it also reveals their disregard for customer satisfaction. Unfortunately, I am not alone in facing such issues. Several of my friends have had similar experiences and we have collectively decided to switch to a different gym. It is disheartening to witness the deteriorating state of a gym we once loved, but our shared encounters have left us with no choice but to seek a more reliable and customer-oriented alternative.

Source: Google

★ 5

Such a handsome young man working the desk. His name is Jacob I believe, what a greeting smile and gentle voice. Every time I step in those doors his glowing hello makes me want to hit those weights and get a sick bod just like his.

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★ 2

I joined steel fitness on Jan. 4th of this year. The process was great , the staff left me feeling very comfortable, as I have not bin inside a gym in over 20 yrs. So I was very excited to get started. It's been 3 months now of hard work, and feeling the results. My disappointment is the result of a parking ticket received on 4/6/23 after my workout. My truck and car are both registered with the club. I returned back to the club with the ticket and asked the morning staff to make sure that my truck was registered. He looked it up and said yes. He also said I was not the only one to receive a ticket this morning. The staff suggested I leave said ticket with him, I said I would rather he make a copy and I take the original. Fast forward to Monday 4/10/23 , 4 days later I asked the morning staff if he knew anything about the parking tickets issued to members, I also noticed a new parking ticket on the counter. He replied that he was unaware if anything had been done. After my workout I saw the manager was sitting at the front desk. So I approached him and asked, what was going to be done with the ticket. He looked at me and asked what I was talking about. So I politely explained. This is the point of my disappointment. He then wanted to know what he was supposed to do. I said well your the manager your supposed to take care of it. At this point he said good bye, have a good day. when I became a member I was told parking is free under the bridge next to the club as long as your vehicle is registered. Which is were I've parked for the past 3 months.

Source: Google

★ 2

Clean gym and super friendly staff. 2 stars because there's often not enough weights. all of the weights can easily be used up by just 3 people. Doesn't really matter if you use the indoor or outdoor section because people take weights from both spots and people frequently take weights off of other machines. Even had someone take weights off of my machine while I was warming up. Also, at one point half of the treadmills were out of service and the other half were either totally occupied or also broken. Not really sure if I'll be renewing my membership next year

Source: Google

★ 2

When this gym first opened it was a fun place to work out at. But now idk what happened but everything is unorganized and dirty. Like how or why do you not clean the mirror or windows and what in the world is the uglyness on the ceiling.The sanitation station is never refilled. I highly recommend not putting your hands in the heavy bag gloves.
Classes look exciting but if you go solo just to routinely exercise you will be disappointed in the amount of broken down equipment, I shouldn't have to repair your equipment just to start a safe work out.
Going for classes probably worth it. Looking for a gym to start a regiment, this is not the one.
And the staff lady with the weird mullet has a serious attitude problem for no reason.
My response to your erroneous rebuttal.
First of all, I have a right to file a review based upon my experience. And now with this experience, proves to everyone how childish and emotional you are. Resorting to presumptuous retaliation like an egocentric adult baby got there feelings hurt. Yes now I'm calling you names because yes you proved just that. Maybe I'll write more reviews on you based on this experience as well. Great job noodle, slow clap.

Source: Google

★ 5

A great gym at an affordable price.

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★ 5

Been a member for 3 months now and love the gym. Only concern is the treadmills, half seem to be broken.

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★ 5

Gm is great. Alot of new things are happening. Alot of improvements have been made.

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★ 1

After my old gym closed (retro fitness) I was going from gym to gym trying to find a new home. I was deciding between a couple different gyms and I ultimately decided on steel fitness. To be fair I know what this gym was and definitely didn’t sign up for the condition of there equipment. The biggest reason was that if i paid for the elite membership for the entire year upfront that it’s would include xyz and one of the perks was I could bring a guest whenever I wanted. Now I was in the other day and I was told “this is your last guest pass” I was flabbergasted. No warning whatsoever that they would be doing this. For a member that comes in and always leaves the place better than I came in (put more plates away etc). I was taken back. I feel like they are not keeping their word, and are just laughing at me because I already paid the year in advance. Sad. To makes matters worse they then asked my guest “o we are running a special when are you going to sign up” after telling me we are going back on our word and taking away guest passes. What makes you think I would have him sign up after that happened. Bizarre business practice.

Source: Google

★ 1

Steel fitness suddenly added a policy for 4 guest passes a year. One of the main pulling factors of this gym was that I can bring guests to try the gym if they enjoy it, but unfortunately this policy was thrown on us without warning.

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★ 4

Friendly staff, nice place, clean inside, lots of options.

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★ 1

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★ 5

TY's Bootcamp is awesome 12-1 on Friday!

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★ 3

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★ 5

Good Gym 100% Recommend

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★ 2

This gym was great when they first opened. Within the past year I have noticed that the cardio equipment is old, broken, and you need to skip from treadmill to treadmill until you find one that works. The free weights are great. The area all around the gym could use a good, thorough deep cleaning. I will be looking for a new gym.

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★ 5

Great place!

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★ 3

It's ok. Not good or bad, just plain old average. It's a gym like any other and would work just fine for all of your personal reasons.

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★ 3

Love it

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★ 1

Save your Money and go to a different gym like max fitness. Believe the reviews when they say this gym has poor/shady business practices and customer service

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★ 2

I am a member, and I don’t go anywhere else for now due to the fixed price I am in and covid. They need to get on top of maintenance theirs so many machines that do not work, I pay a yearly maintenance fee of $50 this is unacceptable. I have spoke to multiple people about the issue and I see nothing has been done. The price for membership went up for new members however where is this money going- not to updating the gym. 🤦‍♀️

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★ 5

The BEST GYM in Bethlehem

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★ 2

If you like to feel like you joined a frat house this gym is for you. Packed with Lehigh students who hog equipment and do not wipe down. When I joined was an awesome place. Hopefully Lehigh opens their gym soon or will be looking for a new one.

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★ 1

I’m trying to get a hold of management or someone competent to figure out billing charges and no one gets back to me. I’ve left multiple messages, and am not being returned the deposit for parking that was promised to me upon signing up. I’m hoping to hear back from management and then hopefully will update my review to reflect the more positive aspects of this gym.

Source: Google

★ 4

Great place for your next work out. Tons of machines,weights,etc. Operators are friendly and knowledgeable .

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★ 5

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★ 3

Seemed fine. Didn't join because of the trash in the sauna and people using their cell phones in the male lockeroom

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★ 4

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★ 4

I just recently joined on 6/18/21and returned today for my first official workout. I like The Yard there, I enjoyed myself.

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★ 2

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★ 4

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★ 3

Sign says wear a mask not one person in the place was wearing a mask including the employees. Bathrooms were dirty. Burnt out light bulbs in the bathroom. Very disappointed since I was here the last time. The employees were pretty worthless. They must all be new since before the pandemic.

Source: Google

★ 5

Awesome!

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★ 5

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★ 1

Unbelievable, in 2018 I got a gym membership with Steel Fitness in Bethlehem. Unfortunately within a month or so I had to unexpectedly relocate to another area. After speaking with the staff/manager about my situation and that I could no longer be a member they insisted on charging me a $160 cancelation fee, which I understand was in the contract, but I had hoped that they would have some kind of sympathy being that I had only been a member for a very short period of time. They did not. Since I barely had any money to my name I canceled my card to avoid payment. I recently started looking at my bank statements more (which I should have always done) and noticed this gym charged me for TWO YEARS STRAIGHT without ever sending me any kind of email, voicemail or ANY notice whatsoever despite me not being there in over TWO YEARS. After contacting Steel fitness regarding this I received nothing but disrespect and unprofessionalism over the phone. Long story short, this gym appears to have very low, greedy, and unprofessional morals. And taught me a very important lesson on the importance of keeping good track of my finances. Very disappointed with you guys..

Source: Google

★ 2

Front desk person never put on a mask.

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★ 1

Don’t waste your money on this gym. There is constantly equipment broken with signs on them. I tried to put my membership on hold during Covid because they weren’t requiring masks, but they were going to charge me $10 each month for that. I decided to quit and planned to rejoin when I felt safe going back. However, I was just charged the $60 yearly fee (not sure what this goes to each year) even after I quit. I called to discuss this with a manager and never heard back. I’ll be finding another gym in The Valley after Covid.

Source: Google

★ 5

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★ 5

Recently had the pleasure of touring this facility. Not only was the staff extremely friendly and helpful, but wow was it clean. One of the hardest things to find is a clean gym with great equipment and this is the place. Great job Dan and the team.

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★ 5

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★ 4

Love the outdoor area for an open air workout. Hate that staff mostly doesn't wear masks, nobody taking temperature at the door. Good variety of equipment, and never crowded when I'm there in the morning.

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★ 1

Cancelled my membership July 22nd and they’ll still charge me for the month of August. This is inadmissible. Shame on them.

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★ 5

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★ 1

Owner of gym makes deals then backs out after plans have been made and things have been agreed upon. Lies, then makes up different lies, then admits to all of it, but does not make good on the arrangement. Very unethical individual.

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★ 3

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★ 1

1/21/20 today directly across from the new Parking lot there were 2 tanker trucks exchanging hazardous materials. I did not feel like I was a safe distance away, I wonder what the safety regulations are for this kind of thing? Need better ventilation in the locker rooms and I would like to see doors on the locker room entrance I think it would prevent a lot of the smells drifting out into the cardio area.

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★ 5

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★ 3

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★ 3

Yo small they need more room

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★ 5

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★ 4

Good place to work out. Wipes to sanitize the equipment are all over and that's a huge plus! Friendly staff. Veteran friendly. Free three day pass to check it out.

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★ 2

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★ 5

A clean and well ran gym

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★ 5

Awesome gym. For people that like clean, professional and friendly gyms!

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★ 5

Steel Fitness Riverport has become one of my favorite outlets. I have made so many friends with all the friendly members that go here. I have made many supports and everyone has always encouraged me in my fitness journey. The instructors are amazing and always push me to my full potential. I highly recommend becoming a member here. It has changed my fitness and health life incredibly

Source: Google

★ 5

Steel fitness riverport has Great classes, great instructors, great atmosphere and good employees. Perfect size gym in a great location. I'd recommend it to anyone. Where else can you get anti gravity yoga for the price? No where.

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★ 5

Great place to work out. Lots of weights and machines.

Employees are very nice, and helpful, and the place is clean. Great rates to choose from also.

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★ 4

meh

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★ 1

So now the city of Bethlehem took away the parking privilege for the gym members and the new lot is very small. I was told if it was full I can park in the garage and if I get a ticket I can fight it. Why should I have to waste my time for that?

When I first joined I was told they limit the membership so people aren't crammed in there and lately it seems likes it's always packed to gills. The classes take all the dumbells and you're left with nothing. You pay a maintenance fee so shouldn't some of those fees buy the classes their own equipment?

Time to find a new place, the parking fiasco was the last straw.

Source: Google

★ 3

It’s an okay gym but it’s the only place nearby. It has all the basics. Too many cardio machines if you ask me. There seems to be a backup in the weightlifting section of the gym. Also, I’m concerned as to where my “maintenance fee” goes. I’ve seen things broken for the past 3 months and they haven’t been fixed. In addition, a lot of the machines are dirty.

Source: Google

★ 5

As a member of many training facilities during my life and now happily at Steel Fitness Riverport, one thing I can say is it is hard to keep members happy at any gym. I am one of them but I have come to realize that if I always chase brand new equipment, the next best cardio class or the social scene that my intentions were skewed and never achieved my goals. In the end it is about the gym culture that will get and keep you there once you have made the commitment to your healthy lifestyle. This is why I want to share some kudos to this gym for its unchangeable positives and for proactive changes I have seen in the last few months that check all the important boxes for me.

1. Great location and rate
2. Indoor parking
3. Staff was friendly and helpful but seems more outgoing now
4. Workout areas are kept clean and see vast improvements in the locker rooms
5. Mutli level workout areas and a unique outdoor space provides less distractions
6. All the staples in weight training equipment and machines is in great functioning shape and new equipment being added
7. Cardio Equipment is quite expansive in selection and timely repairs being made as needed
8. Building maintenance appears more active and is on top of paint, keeping the lights replaced and utility tasks
9. Appears they are adding adult and youth classes in their very own areas

For these reasons I will remain a member and would like to say thank you to the those responsible making it a great place to workout.

Source: Google

★ 3

It's a basic gym. The class options keep dwindling. I joined mainly because it was one of the few gyms in the area that offered classes before 6am. Now they only offer 3 of those a week, and one is a repeat class. Will be considering a new gym at beginning of the year.

Source: Google

★ 5

Love the eqipment here busy at night time but less people in the morning

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★ 1

If you are considering personal training at this gym, don't even think about it. My personal training appointment was broken two times in a row by the gym. Didnt even notify me about the cancellation until i was there, both times. Waited 30+ mins at the front desk for an explanation from manager Dan. Dan pretended he didn't know anything about it, but i heard all the conversation that the front desk girls had about how he wanted to avoid me. No apologies came from him. Rude, irresponsible, and sub-intellect. I never got to meet a single trainer. What are the chances that you will get to see one?

Source: Google

★ 5

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★ 5

I love this gym... I especially love the Kids Zone, and so do my two littles(6yrs and 3yrs old) They have fun in the play room, and I get to workout in peace knowing they are in a secure and clean space. Our favorite KidZone caretaker is Miss Mandy! My daughter looks for her everytime we hit the gym, and will talk about all the fun things they did long after we leave the gym.

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★ 4

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★ 1

I did not have a good first experience at this gym. I called ahead of time to make sure my membership (through Prime) would allow me to access the classes and the person on the phone said I could. When I got there I found out that it didn’t and I would have to pay an extra 10$ If I wanted to try the exercise class. In addition to this I did not get a tour of the gym, and I also had to pay for parking.
Do not recommend.

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★ 5

Rabbit

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★ 4

Great place to work out. Staff is great and membership is not expensive. Only problem is the gym has a culture of not putting weights/equipment back. I hope in the future the staff pushes for this to change.

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★ 5

Nice place work out clean and not expensive

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★ 5

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★ 5

Quite

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★ 2

Caters to a particular culture but the gym itself serves it purpose. Little dirty, men's steam or sauna is always out of service?

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★ 3

Steel Riverport has some good classes and instructors but one instructor always seemed to have a chip on his shoulder. A lot of their cardio equipment was old and was always broke when I belonged there (years apart). It was also very highly priced ($60 a month) for just that location.

Source: Google

★ 1

Gym its filthy and disorganized. Sauna is disgusting. A few months ago I had requested to be on the lowest tier membership because all i do is use the gym floor, no classes or clubs. I was assured that it was updated. Been paying $30/month. Come to find out for 2019 the lowest tier is $10/month. Terrible customer service.

Source: Google

★ 1

Received an unsolicited text offer from them today to join their gym. I've never been there, never inquired, never been on their website, and live over an hour and a half away. How did they even get my ph# to text me? What a sad scummy desperate attempt to drum up business. Remove me from your contact list immediately please.

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★ 5

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★ 4

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★ 1

I'm Vamseedhara Vemuri, from Lehigh University. I joined steel fitness last summer because our gym will be closed.

I was told that I needed to pay 60$ for enrollment by the manager at that time and as I have joined in the middle of the month (June) that would be free. But I wasn't told that a 60$ extra fees would be levied on every member in the month of July. It was not mentioned to me by the manager (Tyler) but later he said it's mentioned in your enrollment form and you've signed it. So, I kept quiet and paid the amount.

While I was leaving the steel fitness the manager at that has told me that he could freeze the account until I get back w/o paying anything extra. I also got text messages from steel fitness that I can join back for 10$ a month in November and December but no reminder was sent to me saying that I have to start paying the membership fee or terminate the membership fees to avoid fines. No reminders were sent too. Absolute fault on your side. You guys had my email ID too. But no communication about it.

Now, in the middle of January, I get a call from a person named Clara saying she's from twin oaks (legal department) and she represents Steel fitness saying that I evaded the payment and I need to pay a fine and actual membership fee of 79$. What happened was the credit card that I used initially to pay the membership fee was replaced by the credit card company due to a disputed transaction. After speaking to Olivia she said she could waive the late fee but she can't waive the actual amount and the present manager rejected to consider waiving my fees because I had nothing in writing. So I paid the 60$ for not even using the gym and I was forced to pay and left with no option. Now, again I'm being asked to pay for the month of February too because I haven't given a month of prior notice. That's 90$ payment for me without using the gym and your inability for communicating well to customers on time and amongst yourselves.

As you know, I already paid for December and January without using the gym, It doesn't make any sense to pay for February. Now thinking about it, it's not right to pay even the 60$ because I was clearly misinformed by your representative named Tyler and also present management didn't remind me. If you don't waive the money off, I'd be left with no other option but to pay you for the month of February too. But I'll make sure that none of my friends from Lehigh will be signing up with you in the future.

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★ 1

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★ 5

I'm new to the gym but it's simple and has everything I need.

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★ 4

Love it

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★ 5

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★ 4

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★ 4

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★ 3

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★ 5

Love love love this place

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★ 5

nice staff, clean gym, with an outdoor area for calisthenics and CrossFit.

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★ 1

The sales person don’t know how to explain to the customer is the right information that they need regarding two cancellation fees, Great gym bad Service

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★ 2

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★ 3

I personally like the Steel Fitness Allentown location better. That's all I'm going to say.

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★ 5

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 3

Older gym. At least appears to be. Don't really love the configuration.

Source: Google

★ 1

My experience at this facility was the most uncomfortable experience of my life, the owner filed a police report against me basically standing my ground and he basically terminated me for speaking up for myself . Including all the workers there they just gossip about each other, and the day me and my wife was suppose pay for our membership steel fitness was trying to swindle us to pay $150 for a membership then they try to bring it down to $70 then one of the workers finally brought it down to $30 which was the right price in the first place , another thing about this facility it was very dirty , for example the mats , the locker rooms , showers & especially the trainers all they do is stare its very uncomfortable sometimes just to even work out .My lady doesn't even like to work out there because she feels like she can't be comfortable doing her own workout routines.

Source: Google

★ 1

’m sad to say that the true colors of management did not take long to show up. I signed up in August 2017 to this gym, I was excited about my insurance reimbursement for the membership and when talking to Casey about it she kept nodding and signed me up to the gym. After the first month when by and I asked her about submitting the claim she said that I had to do it myself.. I called my insurance and they only cover premier... when I brought it up to Casey and Kristen (assistant manager) they told me not to worry that it was going to be taken care of. Well it did not happen! After multiple calls and talking to the manager nothing was taking care of. I signed a form to downgrade the membership and they still charged me full price for the following month. Called for an adjustment and I’m still waiting. I feel robbed by this place!

Source: Google

★ 4

I really enjoy being a member of this gym. It's a well equipped gym with three squat racks and all the equipment I need to do my daily workouts. There are two floors--the second floor consists of the locker rooms, elliptical, and treadmills. The main floor has the weight machines and free weights. There is also a large open room where classes are held. I'm usually there at late hours when there is no class in session, so I'm able to use that space for my own workouts. If there is a class going on, there's also a smaller sized open area on the second level where you can do your own thing. They also offer towel service, free wifi (fast enough that I can watch Netflix while on the treadmill), and the front desk staff are always friendly and welcoming.

The only complaints I have are: limited hours on the weekends (they close at 7pm), no stair master, and no one wipes down the equipment after use.

Source: Google

★ 4

Nice area space. Good clean equipment. Attractive customers. Plenty of lockers plenty of showers. Could use more toilets though in the mens room. My boyfriend was upset he had to take a dump and almost exploded waiting for one. Bad reaction to a pre-workout lol. He almost had to leave a steamer in the steamer.

Source: Google

★ 2

Source: Google

★ 4

Clean and friendly staff. Feel the burn

Source: Google