★ 2

The staff is great, and the amenities are the reason I signed up, but the locker rooms and shower areas are not clean. I have to bring my own cleaning supplies to wipe down the locker. Health, fitness, and cleanliness should go hand in hand. Please address this ASAP!

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★ 1

Rude membership associate and limited hours.

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★ 5

I have been using the East Providence location for several years now, mainly swimming daily.

A great place to go & swim, swimming lanes provided.

Always positive interactions with the staff and fellow members in the main are very friendly

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★ 1

No Stars this place has no accountability the locker room at the Warwick and East providence location very creepy locker room activity and the staff does not care not a kid friendly place!Keep your children away from here!

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★ 1

First off, the failure to fix the outside of the building is astonishing. It is such a nasty look, a building being held together by duck tape and moldy wood. Things are constantly breaking there, and the manager seems to have no backbone at all when it comes to handling any situation properly.
The price they charge for a membership where they can’t even keep anything clean or working is outrageous.

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★ 5

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★ 1

Womens hot tub has been broken over 4 months.

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★ 1

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★ 5

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★ 2

I had a membership here over 20 yrs ago. After recently relocating back to the area, I opted to prepay for 6 months without stepping foot back in the club because of the pool, sauna, and steam room and my memories of how nice it was back then. Big mistake.

They are remodeling the outside of the gym. However, the machines are the exact same ones from 20 yrs ago. In fact, it looks like absolutely nothing has changed inside. The jacuzzi is not working in the men’s room. The steam room is not working and other members have said that it has been that way for awhile. As I stepped into the sauna last night since it was working, I noticed a complete infestation of termites eating the wood. Another member told me that he brought that to the attention of mgmt several weeks ago!?? The front desk attendant said she too was aware.

Who owns or runs this place? This is completely disgusting and negligent. If this is not fixed soon, I’m calling the Board of Health.

Update - They did clear up the termite problem in the sauna. Thank you. It was up and operational as of 10/29/24. I still can’t give it 3 stars yet but hope they continue to improve.

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★ 5

..now we are so disappointed that for 2 months steam room,Jacuzzi not working. And sauna is not hot enough. Became like abandoned trash place. Administration just promised soon is very soon everything will fixed. Shame!!!

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★ 5

I just met with my personal trainer, Zack, tonight, and I have my first training session Thursday at 06:30! I felt very welcomed, and it was easy to talk to him to figure out goals, talk about lifts and functional cardio, and find a schedule that best fits my budget and my availability. I can already tell that this will be an easy long term commitment.

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★ 3

Training staff is great. Management not so much.
They've moved the physical therapy tables where they are inaccessible. Someone was told they couldn't use the table because a class was going on in an adjacent room.
Not everyone going there is going for a beach body. Some of us are there for rehab
Manager simply pretends not to understand complaints
Don't go if rehab is your priority
And don't bother contacting corporate, they will ignore you

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★ 1

Stay away!! Went here on a guest pass really hoping it would be my new pool as I'm an avid swimmer. I have swam in many pools both indoor and outdoor and this was the DIRTIEST pool I've ever been it. Clearly aren't cleaning it regularly or maybe at all.
Couldn't see my hand under the water let alone anyone else swimming. Only two lanes, very small and no lifeguard so kids were jumping in right next to me even though that's against rules.
I took a very thorough shower after in the terrible water pressure the showers provide. Hoping I'm not going to get a rash from going in something so dirty but immediately after my skin was covered in hives/bumps. The website claimed there was an indoor and outdoor pool. There is only outdoor and they just throw a bubble tent thing over it and turn on the heat for winter. Which means in summer you're Sharing those two lanes with all the kids.
We told front desk about how bad the pool was and she said oh! And then just walked away and started having a conversation about her day with another employee so they clearly know it's repulsive and don't care.

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★ 5

Supper please
Love this plase

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★ 2

It's disappointing. I love the socialization. But the facility is failing. And I think corporate doesn't care or is incompetent.

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★ 5

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★ 1

Stopped going because of hours. Want the pre Covid routine and I’ll be back.

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★ 5

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★ 5

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★ 5

Supprr

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★ 5

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★ 5

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★ 4

Excellent love the pool . Great bunch of people . Staff and clients

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★ 1

Showers are always cold.

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★ 5

Best gym I've been to. I am not too keen on the hours right now, and i hope that in the future they will be able to stay open later, but the staff is friendly.

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★ 5

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★ 5

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★ 5

extend your hours WOW and Planet fitness are open till 10

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★ 2

I've been a member for 4 years now. Covid hit and they reduced hours and here we are 2 years later and its still the same awful covid hours with higher annual membership fees. For $50 a month the place should be open till 9 ATLEAST. 6pm Closing time on a Friday? People who leave work at 5 cant get a full workout in on Fridays?? Because of Covid? Equipment is outdated, please is actually filthy. Mens locker room smells awful, truthfully indescribable smell. Place is dirty. Only moneys worth is the Sauna and Steam room that is offered basically no where else. I truthfully am not one to complain at all but the place is actually filthy and has been for YEARS. Maybe if hours were extended I would stop complaining about how filthy it is.

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★ 4

I've been a member for many year and love it. Great staff who are helpful and friendly. My only complaint which is shared by many is being asked to get out of the pool at 8am when the water aerobics class doesn't start until 8:15am.

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★ 1

This use to be a great gym. Now the atmosphere is toxic. Rude trainers. Outdated equipment. Charging more per month, while cutting the gym hours. I’ve decided to find a new gym. All good things do come to an end sadly.

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★ 5

Always clean! Friendly staff! We cannot recommend Brain as a trainer more! He is phenomenal!!

They took away the KidZone which is really disappointing! Kids can begin their gym experience and education at 11 years old. I wish they'd bring back the KidZone in the meantime!

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★ 5

I have gone to Healthtrax for maybe 17yrs off and on.i love it because everyone does their own thing.Many activities being offered. As well as the pool, sauna and Jacuzzi. Michael I the Manager. Go see him. I promise that you won't be sorry

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★ 5

Very good gym recomend to anyone

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★ 1

East Providence non of the cardio equipment is working right.The place is old and outdated . The only plus is the steam room and hot tub sauna. They need to update and make it a little more modern for the prices.

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★ 5

good cleaning like place

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★ 3

I came to E Prov for 8 years and loved it.
Then Covid ; Really loved the scheduled lap lane swimming.
Went one time to Warwick pool where absolutely NO ONE showers before pool… The other members seem to think it was quite funny that I thought people should shower.
I quit the gym because they’re not going back to 10 pm closing.

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★ 1

After being a member for over 4 years, I have decided to find another gym. Overall, the facilities at Warwick and East Providence are wonderful, however, two specific employees are far from wonderful. The manager and one of the front desk employees I spoke to are both rude and insulting. If you prefer to shower indoors rather than use the outside shower, beware! The pool shower police will assume you have not showered and admonish you. In reality I have seen people spend all of one minute in the outside shower. I don't think that really counts as a shower with soap. Regardless, I am done with Healthtrax. And, I was one of the members that continued to pay even when the Warwick pool closed temporarily when COVID was rampant. So, unless you want a reprimand almost accusing you of not showering better take it outside so the shower police don't come down on you. I should have worn a sign on my back stating..."I SHOWERED INSIDE,"

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★ 4

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★ 5

Well outfitted with a full range of equipment and a wonderfully heated pool. Wonderful staff.

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★ 5

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★ 4

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★ 3

Enjoyed my membership for many years and I miss my early morning swims. But I left when it was clear that pre covid hours weren't returning. 8am on weekends is too late of an opening time for me. And for the cost I feel they should stay open longer (especially on Sundays.... 8 to 1). If old hours return... so will I. Good gym if the operating times work for you.

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★ 5

Well worth the cost. The staff treat the clients as if it were more of an exclusive club... They remember, welcome, and encourage... vs being a nameless number at a franchise gym (which sales people, trap you into a high pressure sales/contract situation.)
Included with membership, access to full locker rooms, with jacuzzi, weights, indoor/outdoor heated pull and a variety of classes, for all experience levels.
Above that, options and personal training packages are available, for any budget. Shout out to Charissa... she is the best.

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★ 4

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★ 4

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★ 5

Awesome facilities & staff!

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★ 5

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★ 5

Most excellent

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★ 5

I went to Healthtrax for the first time today and it is an amazing facility with everything you could need.

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★ 5

Good place

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★ 1

My first impression of Healthtrax was not very good! One of the sales reps from the East Greenwich location dropped off promotional items and a week long pass. Since I live in East Providence I wanted to try their location close to home. RUDE, RUDE, RUDE! Betty who was the front desk ignored me when I walked in and was talking to another employee. When I showed her my pass she made a face, walked away and brought Michael. I didn’t feel welcome or comfortable at all. I will not be returning. The whole vibe seemed very unprofessional. They acted like I brought in a fake pass or something.

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★ 1

I was a member of healthtrax in Warwick for ten years, often using this facility in East Providence. However the Warwick facility rented out the pool to an outside school from 4-6p three times per week, granting them the entire pool, when only two lanes are needed and members pay for it.
I was told that if I didn't like it I should leave. I did.
Watch out, you may be next.

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★ 5

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★ 5

Clean, friendly trainers, good clientele

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★ 4

Heathtrax, EP is following all COVID protocols while still providing full trainer sessions. Trainers are excellent and push you to places you know you can go but need the encouragement.

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★ 5

Excellent gym and the personal trainers are great to work with as well.

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★ 5

A little over a year ago, my wife and I decided that we needed to get back in shape. New parenthood had taken away exercise time, while providing many opportunities to finish extra dinners.

After gaining more weight than we anticipated and feeling like we weren't ourselves, we decided to join Healthtrax and sign on for their personal training program. We have worked with Brian and John, who are two of the best trainers / fitness professionals we have ever worked with. Our appreciation for them isn't just with the hour we spend in the gym with them, it is their dedication to our entire fitness program.

They ask what we are doing at home, what our diet looks like. They have helped us build a fitness regimen, and even ask us to check in from time to time when we aren't in the gym. The results of this has been staggering. I have lost about 40 pounds, and feel physically fit, something I feel proud of each day.

We were told from the beginning that an hour of training wouldn't be the magic cure all. Diet and exercise outside of our training time was a must if we wanted to see real results. Brian and John helped us find a program that works for us, and we couldn't be happier with the results. We look forward to seeing what our continued progress will look like!

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★ 5

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★ 5

Friendly staff. Clean. Classes are good. Equipment is clean. Not crowded.

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★ 5

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★ 5

Clean well maintained and well equipped!

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★ 3

It's a good gym for a family or if you like to take classes. If your a weight lifter like myself the equipment is old and lacking.

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★ 3

Decent enough for a "health club" but the free weight section is sad.

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★ 3

I really love this gym. The staff is friendly. There's a pool, sauna, and a steam room. The best thing i like is that it's never really packed in this gym. The reason why i'm giving this place 3 stars is because a lot of the equipment is old and some machines have broken parts. The bathroom is run down, tiles are moldy and broken, ect. Overall not a bad place.

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★ 5

What an amazing gym! Great place for family as well !

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★ 5

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★ 1

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★ 5

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★ 5

Best instructors I have ever seen, really dedicated and helpful.

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★ 2

Places looks and feels like a hospital. Very grim, staff was pushy and not very knowledgeable.

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★ 5

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★ 4

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★ 5

Awesome 👍

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★ 5

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★ 4

Very nice

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★ 4

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★ 5

I always feel healthier when I leave.

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★ 4

Great health and facility centre with modern and up to date facility.

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★ 4

Good facility for wellness,fitness and therapy.I like the pool.

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★ 5

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★ 3

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★ 4

I enjoy going to this gym. They have a variety of equipment and the staff is helpful and friendly. It can sometimes be crowded but that is easily worked around if you go during non-peek hours. The pool water irritated my skin, so if you are sensitive you may want to avoid the pool. The people who have gone with me have not experienced this.

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★ 5

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★ 5

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★ 5

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★ 1

It's not very clean. This place is a pit compared to the YMCA or Boston Sports Club. The men's bathroom -- smells of rotten salted pork. The basketball court has hollow spots under the floor boards which makes your basketball seem flat when you bounce it in the middle of a game. This is really badly managed and maintained club.

If you are an adult with no kids -- go to Boston Sports Club.

If you are an adult with kids -- go to Barrington or Lincoln YMCA (especially Lincoln, it has a bunch of kids activities).

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★ 5

Excellent Gym for families with racquetball and a pool.

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★ 5

They do a pretty good job keeping a place that big with that much traffic in good shape.

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★ 4

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★ 2

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★ 5

a laaaddyy

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★ 2

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★ 5

Love it

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★ 5

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★ 3

Could be renovated

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★ 4

Getting back to healthy - this is a good place to start.

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★ 5

Love it!

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★ 5

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★ 5

Great facility low monthly prices nice area

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★ 4

very clean. lots to do. and big pool with hot tub in locker room.

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★ 5

Awesome facility to work out with a pool, jacuzzi and steam room. First rate.

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★ 5

Love this gym. It is always clean and well maintained. I have never had a problem with waiting to get on a machine or use equipment. Love the pool. Staff is great!

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★ 5

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★ 5

Great gym!!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

Excellent Place to do Many Activities

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★ 4

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★ 3

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★ 5

I am a new member. After visiting several gyms and fitness clubs, I wished I would have started with HealthTrax in East Providence. I met with Zachary who gave me a full tour, and the more I saw, the more I knew this is where I wanted to be. Zach had a great demeanor, with great knowledge of all the equipment, services and workouts. The locker rooms have a very clean jacuzzi, sauna and steam.

The individual shower stalls are equipped with body wash and shampoo dispensers They have enough state-of-the-art equipment to satisfy the novice to the pros! If youre looking for a fitness club, please start with HealthTrax! Like a Rhode Island Car Dealer used as a tag line....."You'll be Glad you Did!"

Rick

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★ 4

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★ 5

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★ 5

Great place to work out. Pool, free weights, fine personnel and helpful front desk.

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★ 5

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★ 5

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★ 5

Great Medical assisted funding. Extra warm pool year round. Saunas are divided by locker rooms with towel service an extra $10 a month. Yoga and spin class join aqua and other no extra charge classes.

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★ 4

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★ 5

Love this place! Best gym ever!

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★ 4

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★ 5

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★ 4

Like the variety of aqua fitness classes. Plenty v of flexibility if you want to swim laps

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Healtrax is a great environment to become healthy. Even when it is at its peak busy time, there is always equipment and plenty of space to work out. The staff is incredibly friendly and always there to make your experience excellent. The classes are outstanding and so are the instructors, there is a class and a convenient time for all to take advantage. If your single or have a family, the club is conducive to all. From the youth center which is staffed by awesome responsible and friendly people, I never have a worry when I leave my children. The year round pool is another bonus, from swimming laps to enjoying family swim, you cant beat it. I highly recommend Healthtrax to anyone that is looking to better themselves from the novice to the most experienced gym body. You are always made feel welcome.

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★ 5

Best Kept Secret. Worth Every Penny

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★ 4

Lots of different workout machines. Nice and friendly staff. I would recommend to anyone who wants to get in shape. Wide selection of workouts.

Source: Google