★ 5

Aqua fitness us just what the doctor ordered.

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★ 5

I love Healthtrax they have all emidities

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★ 1

I have been going to Healthtrax on and off for years. It’s a great gym for older people, people just getting into working out and families. However it’s not a great fit for me.

As someone who works nights I do not like how early they close. The equipment is outdated so much so that I have a second membership to Planet Fitness. The only reason I am here is for the pool. During the day in the pool is usually packed with everyone over the age of 70. Nighttime is a little better. I’m an avid lap swimmer and swim for an hour every night. However, I do not like that every weeknight from 4p-6p the pool is closed for their swim classes with young children. The pool has been closed twice in the past few months I’ve been here due to children puking in the pool.

My pet peeve is the boomers who will hang out in the swimming lane floating around socializing. Last night I ended up having to use to side of the pool not for lap swimming. Then a family walked in with children, and I left 8 mins into my 60 min workout. I hope the “floaters” got the workout they wanted because I did not.

For me I need a pool that is solely dedicated for lap swimming. I get it that this club caters to families and boomers. For the most part the parents keep the children on the recreation side of the pool. However, there is a family that comes almost nightly, and the children had to be told by club members to stay out of the lane’s multiple times. Sometimes if the other members must yell at the children a few times the father will then intervene. When I see these children show up at night, I am instantly annoyed.

This is not the place for me. I need a gym dedicated to purely lap swimming and to improve my athletic performance in the pool. I will be switching as soon as I can.

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★ 5

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★ 5

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★ 1

The locker room is creepy ! Inappropriate behavior and the management doesn't care not a kid or family friendly place !They canceled my membership because I complained about inappropriate behavior in the locker room too many times ! This place is disgusting only good thing about this place is the staff at the front desk and they are puppets! I hope nobody get assaulted in that locker room!

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★ 5

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★ 3

My problem is the accessibility for handicapped. No handicap changing room with bars, bench, tiolet and shower. No chair lift for the pool. I love the pool and the staff but i need the HP assistance

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★ 1

Swim class has completely taken over the pool also showers are gross with broken and cracked tiles everywhere.
Not worth the price.

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★ 2

UPDATE::: CANCELED MY MEMBERSHIP DUE TO THE DAILY SWIM CLASSES TAKING OVER THE ENTIRE POOL & BEING SAME TIME AS MY WORKOUT TIME... WAY TOO MUCH INTERFERENCE WITH MY GYM EXPERIENCE!!! 3/19/25

I've been a member for the past year. The staff is very friendly. It's dated but kept clean. My main reason for joining was the pool and spa area. Having my knee repaired, the pool is a good place to stay mobile without stress on joints. Unfortunately, the time that I go to the gym coincides with the swim lessons school. From Monday through Friday and Saturday mornings, the swim school is teaching classes to lots and lots of small children. A new class every half hour between 4 to 6. It's very loud and busy with kids and parents. They give private lessons anytime, as well. Also, the pool for members use during this time is cut to 1/3 of the pool. When the cover is off in the summer, the sound is not too bad, but when the cover is on, it's just too loud! Most members using the pool avoid this time of the day, but unfortunately for me, it's my time to work out. The spa area is very dated, but for the most part, it works. I visit the East Greenwich location when I want to use the machines and attend classes as the times work better for me. Overall, it is a friendly place to work out.

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★ 4

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★ 5

Great gym...love the classes they offer and the staff are super friendly and always greeting when you arrive and acknowledge when you leave. The place is nice and I love the choppy layout in the open gym upstairs because it helps to not feel like you are being watched. Only negative I would say is I wish they had a woman's only section like in EG! Overall still deserves 5 stars!

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★ 2

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★ 5

Joined because of WOW closing. Everything is clean and lots of different options for sports, classes, machines etc although I do wish they extended the hours of operation to that of a typical gym

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★ 5

Great gym. Just enough of the right equipment to get the job done. Everyone on the staff is friendly and my fellow gym members are welcoming. This gym does a great job keeping things clean - I’ve never had an issue with dirty equipment. Some of these reviews are disingenuous - I legit saw staff just a few days ago wiping down the tread mills and making their way to the weight room. I’ve been having great work outs no problem here.

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★ 1

A Gym in Decline

I've been a long-time member of this gym, but it's steadily deteriorated. The equipment is outdated and often broken, posing safety risks. I personally know people who've been injured due to malfunctioning equipment. The facilities are neglected, with dirty bathrooms and non-functional amenities like the sauna and whirlpool.

Space is a major issue. A valuable room with mirrors was closed off for exclusive trainer use, but they rarely utilize it, leading to overcrowding in other areas (and still no mirrors to check form). The gym often has a strong odor due to a lack of cleanliness and hygiene.

While the gym may rely on a senior citizen clientele because of Medicare reimbursement, it's crucial to invest in the facility and safety and be inclusive of younger members too. The current state is unacceptable and I'm seeking alternative options.

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★ 3

It's a standard gym but at the rate we are paying for use this facility, having the hours cut back since years ago is absurd. I don't care if all the old guys go to bed at 8pm. Some people actually have to work the whole day and can't make it to the gym till 7-8pm. Then having your workout cut short just ruins the rest of your day. And there is no chance of being able to go before work so don't get your hopes up.
ESPECIALLY ON WEEKENDS 8am-5pm? Your joking. Like seriously I can never go on weekends because of this. 60 bucks a month for a 9h time slot? Absurd.
The equipment is standard but the people who come are low-key disgusting and don't wipe down the machines before or after they use it. I'm looking at those old guys who sweat buckets and then just leave. Usually some of the younger people have some manners and clean though.
Overall the gym is usable but for the price? If you don't use the pool and are only here to workout planet fitness or literally any other cheaper gym would be a much better choice financially.

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★ 5

Started with personal fitness trainer Barb and soo glad I did. She is an amazing trainer. I wasn't a believer and found it hard to go on my own. Through her extensive experience, friendliness and motivation which I love, I've lost about 10lbs so far and feel better about alot of things.thanks Barb!!!

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★ 5

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★ 1

The Warwick location is like a dungeon, dark, musty and out dated. I signed up and after a few months I tried to cancel. They charged me for another month bec they wanted 30 days notice which is fine.... But then I realized they also charged me another $55. I called and inquired and they said it was their annual fee and I should have read the fine print before I signed up.....
Save your money and the aggravation and sign up for another gym...

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★ 5

I have been a member for approximately 9 years, I am currently taking 3 ‘classes’
per week, having cut down from 5 because I want to sleep in. All the instructors are well trained and pleasant. They make working out fun, give various suggestions on how to modify if necessary. No body- or ability( lack of?) shaming, it is a healthy environment for anybody.
I am very happy to have found this health club.

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★ 2

The stars are for the staff. The equipment and entire feel is outdated and the up keep is obviously not done. The heated sauna has been out of order for the last 3 months. No ETA of when it’s getting fixed. The sauna’s and hot tub are constantly down with some type of problem.

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★ 4

Great place to work out.

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★ 1

I went to their water aerobics and by far this is the worst water aerobics class I’ve ever been to. The pool is very nice, but the instructor was trying to do fancy moves that didn’t actually challenge my body and the other people in the class are extremely judgmental and what you would call a “karen”. Overall, I would definitely recommend AGAINST going to this location’s water aerobics and would instead try Healthtrax East Providence’s water aerobics (instructor challenges you and the other people are so nice). Overall, learned my lesson and will not be returning to this location.

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★ 4

Sauna has been broken for 3 years. They were told, they were just replacing the wooden seats.

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★ 5

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★ 5

Maria was awesome and staff and new General Manager has a ton of experience in the health care industry.Very Clean

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★ 3

The gym has some problems with equipment, they need to fix or maintain it better. The big problem is members do NOT wipe the seats and machines off after using them. I had a bad case of cellulitis from this years ago and almost died from it. I always wipe the seats and machines down before and after I use it. It's pretty disgusting to see someone sweating and watching the next person use the same machine.

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★ 4

Started today - but seriously, can you stay open on Sunday til 6pm?

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★ 5

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★ 5

Go there three times a week

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★ 5

The aquatic zumba class with Queen is phenomenal! She adjusts her music and movements to the people she's instructing!!

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★ 5

Love it everyone is so nice

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★ 4

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★ 5

Healthytrax was awesome . No muscling over other people. Just a great workout. Calm, kool, and not crowded. This is the place to get fit, have fun, and there's something for everyone. Swimming, you name it, even for the kiddos in your life. I absolutely love the new hydro massage chairs. It's the best after you've worked your muscles sore. And u set to whoever you need it most. Absolutely awesome. They take lots of different insurances too. So get over there and start a new routine. Getting fit......

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★ 1

Nearly impossible to reserve racquetball court 2 Monday thru Thursday due to the volleyball players who book the 6pm and 7pm timeslots ALL four days. Most people work and can only play during those times. I have tried to book exactly when the reservations open up but you dont stand a chance when they are a large group and someone always manages to reserve the court the second the timeslots opens up.

Monopolizing all four of those days with two hours time blocks should NOT be allowed especially when court 1 is closed half the time due to a variety of issues!!

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★ 5

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★ 5

Just a quick work out.

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★ 5

Very nice , clean ! State of the art equipment, lots of friendly people . Great environment.

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★ 5

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★ 5

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★ 5

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★ 5

Hands down my favorite place to be !!!! My best descriptive word would have to be... "comfortable"... The people from staff to other members are respectful the facilities are clean the pool is on average warmer than other accessible pools in the area. The membership is cheap in comparison to what you can get out of the whole experience... I have to say that exercising becomes much more enticing when you get to follow it up with a steam room hot tub shower and too it all off with a hydro massage ... I love this place 💪

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★ 5

People are friendly, and the equipment works properly. There is a circuit training system for anyone who wants to use it, and I find it easy to use this when getting back into it. Very satisfied.

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★ 5

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★ 5

Trainer Todd is fantastic as a trainer.

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★ 3

Ive only been going here for a few months but this is what I think so far. The gym is very clean and always a comfortable temperature for working out. I saw another review about the cleaning lady upstairs, and would agree, props to her for keeping a clean gym. The employees at the front desk are also really nice and always greet you. The negatives I've noticed really have to do with the dumbbell weights and some machines. On one leg press I can do 330 lbs. On the other one in the back I can barely do 180? like I'm aware of the pulley systems having something to do with the discrepancy but it leads me to think none of the weights are accurate. The dumbbells are all out of order constantly and there's too many 5lb weights to fit on the rack and most of the weights are not properly labeled. I think it would do some good to have a lot of them weighed and clearly labeled with their weight. For example there's 12.5 labeled weights that clearly feel lighter than the 10lb weights. just confusing. A
Another note would be that I am disgusted with the men's locker room. Even without all the problems in there I would never use it as there are constantly completely naked old men, and that makes me very uncomfortable. Only made the mistake of trying to store my stuff in there once.

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★ 5

Love this place is great equipment is in great shape and clean

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★ 1

Not worth the price if the men's steam room, sauna, hot tub, etc are constantly broken. Also, in their new location, they will not have a pool or any of the existing amenities but the price will probably not go down. Sad that this place is going downhill.

UPDATE:
Sadly, nothing has changed except making the male wet area more uncomfortable. Showers are all partitioned. Everyone is wearing underwear or shorts, even sometimes in the showers too. Weird. Male boldness and gender comfortability are being taken away.

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★ 2

The facility is clean, employees are friendly but the pool and whirlpool could be a few degrees warmer. When I visited the East Providence location I found their pool water to be soothing because it was nice and warm. Swimming in warmer water helps my ailments. The Warwick location, despite the temp reader showing readings in the upper 80’s, is no way accurate!! I exercised non stop the entire time I was in the pool but found it to be a bit chilly despite remaining active. Other people were also complaining as they found the pool to be on the cool side as well. Most people who use the pool have arthritis or ailments. This should be considered when providing pool access at a gym.

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★ 1

Sorry I renewed my membership
This place is a disgrace the mens Sauna has been broken for almost 2 years then mens shower is a disgrace no hooks to hang your towel drains full of hair and other matter, you go upstairs to use a machine and you have theses old men yelling back and forth to each other with there headphones on or your watching something on the tv and they change the channel and you say something and they look at your crazy. They cut there hours back so it’s basically impossible to get there before or after work. I really think there plan is when there leases is up there going to shut it down.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Been a member for several years now and this club started as a 3 star and has gone way downhill. The equipment is not maintained AT ALL - especially the Milan, which members pay extra for. The Milan machines NEVER work and the fabric is ripped and shabby. The main computer is always out of order. The circuit machines are also ripped and shabby and OLD. There are never trainers on the floor - today there was no one at all! As for classes, the speaker system is so horrible I cannot be in the room. If it wasn't for my Medicare discount, I would never go there. Save your money and go elsewhere.
Telling me there is a new manager does not address my concerns.

Source: Google

★ 2

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★ 1

This review will be similar to the other recent reviews, regarding this gym going way downhill. I've been working out here for over two years now. I really enjoyed this place until about 2 months ago, I'm fairly certain management changed. It is honestly a joke trying to work out here now. Machines are constantly broken, having "Out of Service" signs written in pencil placed over them for weeks. There is a serious lack of 5lb and 10lb plates in the free weight area, to the point where if there are over 3 people working you will have to wait for plates (which is completely asinine). Only one squat rack, and most of the time someone is using it for rack pulls, shoulder press, or some other purpose for which it is not suited for. The equipment is also shoddily put together or placed, It is so bad that I would even call it dangerous. One of the benches has a 2.5lb plate under it to keep it level... Cables snapping on a functional trainer machine due to lack of maintenance. I've never seen anyone checking cables here, lubing machines, greasing weights, or even just doing occasional spot checks. Dumbbells are misplaced, missing, and most are loose. The only person I have even seen working upstairs is the cleaning woman, who does an absolutely phenomenal job. The one thing I can't say about the gym area is that it is dirty. She is about the only person I see working on the gym. The Men's locker room is another story. Showers are absolutely filthy. Floor is not graded to go towards the drains so that water pools up in spots in the shower stalls. Smells like urine and grey water just about all the time. I stopped taking showers here because it is so bad. I cannot fault the cleaning woman for this though since there would be no way for her to regularly access the Men's area, just management for their cost cutting and ineptitude. I'm sure that management is just riding out this facility because of the pool. The East Greenwich location is on a different planet compared to this dump, I can't believe they are owned by the same company. The EG location does not have a pool though, so that must be the only reason this place is being kept open. Such a shame, it was a nice gym for a while, and all the members I've spoken to have echoed this sentiment. Long story short, look elsewhere if you intend on working out. This facility is unsafe, unequipped, and mismanaged.

Source: Google

★ 5

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★ 1

They leased the pool to an outside school, collecting rent despite their obligations to the members. This took away two lanes, now they've granted them the entire pool from 4p to 6p, which has been peak hours for members, three days a week.
The manager told me he'd have to take a look at "the agreement" he had with them, it was later confirmed there was a lease and they are collecting rent. I responded with "my agreement is I pay for a pool."
He then gave a me a mouthful of literally nothing.
I wrote corporate and spoke with Debbie who showed no interest in the impact on members, that it was theft of my use of the facility, I was loyal for ten years including during the pandemic, my membership preceded the contract with the school or even that taking up the whole pool is unnecessary and that they are double dipping at members' expense. She absolutely did not care about the members, the perception of the gym, or the business model and ethics of intentionally overbooking, ultimately shafting the member.
I was "only a month to month member, you should consider another gym." Off to Esporta/LA Fitness.
There is no way I can believe or accept the "apology" written below from management. They rented members' space to other people thereby stealing time from members. Although they say they various demands, the demands of the members comes before an outside business. They felt no remorse at the time and are not trustworthy

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★ 5

Friendly staff. Nice to see people near my own age there!!! Love the pool. Facility is extremely clean.

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★ 5

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★ 4

Great place very clean great pool for workouts & plenty of workout machines 👍😊

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★ 4

Was awesome love the sauna, probably gonna get a membership. 😁

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★ 5

Very clean and friendly.

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★ 5

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★ 5

The club did and continues to do a great job keeping things going and fresh. Very clean and employees are always helpful

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★ 5

The best health club in the state of Rhode Island

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★ 4

I liked it

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★ 5

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★ 5

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★ 5

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★ 5

Very clean, plenty of room, equipment and rooms to work out, awesome pool, friendly, helpful, and professional people and staff.

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★ 5

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★ 5

It's an excellent place for both individuals and families to work out. I know because I have been going for over seven years.

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★ 1

this new system for using the club quite frankly wastes a considerable amount of members time by having to book only two days and then have to check mail to see if you got your spot we paid in advance for our memberships and as such the terms have changed unilaterally and if you want to give us twice the membership then we will consider putting up with this BS

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★ 5

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★ 5

The gym is great. All the equipment you would want , supervised by a friendly and very professional Staff. I think I would say the emphasis has been on wellness for me. The fitness is a secondary benefit but I’m sure other folks might see it differently . I recommend the facility highly no matter your age or ability.

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★ 5

I've gotta say, this fitness center is staffed by some of the best people, thank you Cassie for all your help!

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★ 3

The place has sufficient equiptment. The staff is nice. BUT their wifi never works ams doe 50$ a month for a single membership it should.

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

Finally a "health club" focused on health without the oversell! A wide range of programs and reasonable membership fees making getting healthy and fit a priority in your life...no matter how long you have been inactive. Staff is very friendly and my personal trainer is awesome to work with!

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★ 5

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★ 2

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★ 2

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★ 5

Everything you need from yoga to body building. And a pool

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★ 4

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★ 5

great workout with my trainer Austin and great workout classes.

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★ 1

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★ 5

nice staff, awesome trainers! good clean workout facility! spa like accomodations, basketball courts and easy on/off the highway

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★ 5

Love the PREP program. Physician Referred Exercise Program.

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★ 4

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★ 3

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★ 5

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★ 5

Beautiful, clean, very friendly and professional!

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★ 4

Care New England great Staff

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★ 5

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★ 5

Great place!

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★ 1

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★ 5

Great gym, friendly staff,Very clean facilities. Plenty of parking!

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★ 5

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★ 5

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★ 1

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★ 5

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★ 4

Ample parking and the staff took my client in like she was part of thier family.

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★ 5

I love this gym every one is like family, I love everything and everyone there’s so nice. And I love my trainer Austin, and the services all I love Jenn and the class zumba all clase all the triener so nice the boss is so nice and the housekeeping and the nutrition I love everything and people going there’s so nice well like family.

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★ 1

Healthtrax, what can I say. Maybe I should talk about the constant debiting of a credit card for monthly charges when the membership was cancelled.....for several consecutive months. Or maybe I should speak on the fact that monthly calls to Healthtrax regarding these felonious charges when I was told the account was closed and a refund would be credited to the account never happened. Or maybe I can talk about after several monthly calls, a colleague from Healthtra. Says the membership can not be cancelled over the phone ...... hmmmmm first time this was stated seems odd monthly (yes monthly) conversations this was never stated one time. Or maybe I should just talk about how rude the membership colleague was on the phone when I tried to explain my dilemma......again. Get the picture? Recommendation: Stay as far away from this place as you can. They are not customer friendly, factually they are rude

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★ 5

A great gym, not a $10/mo place but a good value nonetheless. Locker room is clean and neat. All equipment works. As far as gyms go, lots of bang for the buck! Courteous staff too!

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★ 5

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★ 5

Great gym. Plenty of trainers on site to help with anything. Barb is one of the trainers who goes above and beyond to accommodate schedules and personal fitness goals. This place is huge and immaculate. They take great care of the facility. I highly recommend!

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★ 2

All construction going on around the pool and drills being very load and g
Other people aren’t that friendly if they get mad easily.

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★ 5

Good for a work out

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★ 4

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★ 4

Big facality with many recourses

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★ 5

Love it here

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★ 5

Staff is helpful and friendly. Lot's of equipment. ..

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★ 4

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★ 2

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★ 5

A real health club of what you need for your health- jacuzzi, heat pool, steam bath, cardio and weight training, fitness classes, stretch room, racket ball courts, messages

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★ 5

Clean space and staff is friendly

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★ 5

Went to a child's party...good party and kiddos enjoyed it...🎃 smiles every where

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★ 5

Have been a member 15 yrs or more, mostly pool aerobics but bicycles and treadmill also

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★ 4

Very good gym need to drop membership prices a bit

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★ 5

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★ 5

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★ 3

They have a good discount for folks on Medicare

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Beautiful gym, great customer service, pool, heated pool, and a jacuzzi. Everything you could need in a gym a little pricey though.

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★ 5

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★ 5

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★ 5

Absolutely wonderful and caring staff. Have nothing but great things to say about it.

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★ 5

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★ 5

Buen lugar para ejercitase

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★ 5

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★ 5

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★ 3

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★ 5

Well equipped. Knowledgeable staff. Engaged trainers. Unique Milon circuit. Great group, multi-discipline classes. All at a reasonable fee.

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★ 5

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★ 5

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★ 5

Basketball, swimming pool,, great family gym fitness center..they have the Milan. Where if you sde.nkt into heavy lofting and just want to get lean and loose gut etc..awesome starter..Staff amazing including Zane who manages the location. I love.the attention that the staff gives to thwir customers unlike other places and you.know what I mean

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★ 5

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

well the people are good ever there

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★ 5

Great place to workout

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★ 5

Good place to swim an hot tub an gym

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★ 4

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★ 4

A great gym.

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★ 5

Great amenities

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★ 5

Friendly staff, nice family oriented facilities.

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★ 5

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★ 5

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★ 5

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★ 4

super staff, clean facility, great programs.

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★ 5

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★ 4

Convenient location

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★ 1

I personally did not like it

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★ 3

Clean place locker rooms, gym equipment. Nice Pool area during the warmer months. Pricing could be a little better.

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★ 5

Great place clean good staff. Good hours never to busy could not be happier. I would recommend to friends

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★ 4

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★ 5

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★ 5

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