★ 3

This gym is awesome! It’s large and has plenty of equipment for any type of fitness enthusiasts. The main downside and it’s a huge one in my book is the cleanliness of the gym. The bathrooms are nasty, garbage lying around the gym and I’m pretty sure equipment doesn’t ever get wiped down. Most people who use the gym have some type of gym etiquette as far as wiping down gym equipment but treadmills and massage chairs not so much.

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★ 5

While I’m late to the party, upon retirement I realized how important it was to pursue a workout routine. Since this was new to me, I knew I needed help. I joined Crunch, and enlisted Marcel as my personal trainer. I’ve been training with Marcel for about 5 months now.
Marcel is focused on helping me achieve goals and makes every session challenging & somehow fun. My fitness is increasing and I’ve seen improvement in my ability to complete more reps and lift progressively heavier weights and generally push myself harder. I find I actually look forward to my workouts.
—-He stresses that my form be correct which is so important for a newbie.
—-He is extremely reliable and punctual. always ready with an exercise routine planned.
—-He is outcome focused, and I have been able to see improvement from my sessions, where he creates a relaxed and supportive environment.

Totally recommend Marcel for personal training!!

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★ 5

I highly recommend the trainer Marcel for anyone who is looking to start a fitness routine or if you an experienced gym goer. He truly listens to your goals, concerns and is very skilled in designing a result driven training plan. The gym is nice and offers a variety of good quality equipments. The staff is kind and professional.

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★ 5

My five star review is primarily due to the excellent attention paid to my training regimen by Marcel. He is an outstanding trainer. He’s the one that has kept me attached to Crunch. The equipment is fine, but it would not be enough to bring me back if not for Marcel. Thanks, Marcel! You go above and beyond. You make Crunch the place for me to be.

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★ 5

Wonderful, fully equipped gym and great fitness classes. The best part is Marcel, one of the personal trainers! He meets people “where they’re at” and gives just the right amount of push to make progress on your goals.

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★ 5

Marcel, my personal trainer is a great asset to the gym. He worked with me (64h) to match workouts to my requests (little to no machines), encouraged me between sessions with him and provided daily workout routines. There are some items mentioned by others (tanning beds too long in need of maintenance), however overall for the monthly membership fee and use of other Crunch facilities, this is a great value.

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★ 4

This is gym is new and fairly nice. The parking saves it from other GVL locations since those have impossible parking. The Staff are hit or miss. The misses are real bad (won’t name names…) but the hits are amazing. Mainly Marcel. Only had a few sessions with him but have interacted with him plenty of other times as I’ve been going to this gym for over a year and see him every time. He is incredibly knowledgeable and so helpful and just a nice person to speak to. Recommend him to anyone who is looking for a trainer!

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★ 5

I’m leaving this 5 star review solely on the first personal trainer I’ve ever had, Marcel. His knowledge of training and all around communication is superb. If anyone is looking to get a personal trainer then I’d highly recommend him.

Source: Google

★ 1

The facility and classes are great, but beware when it comes time that you want to cancel. I cancelled in May, by walking in and filling out paperwork. They continued to bill me and I went in again and filled out paperwork. There was another member in the lobby having the same issues with being charged after cancelling. So I decided to email management to have a paper trail. I also cancelled my debit card that Crunch was using to continue to charge me. Now they are texting me to complain that they cannot procure payment. This organization is a trainwreck. They make the government look like an honest, well-oiled machine of integrity and efficiency. 😂😂😂 Good luck, Crunchers. Watch your bank accounts.

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★ 4

It's fine. Lots of equipment. Along with lots of people.

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★ 2

Front desk Employee turned me away, said my free pass wasn’t
enough..

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★ 2

Crunch Cherrydale leaves something to be desired. For a new facility, I'm surprised by the status of some of the features and machines. For example, they had no laydown tanning for months upon opening because the machine was broke; now the lay down tanning bed is there but the hinge on the door is broken, making it incredibly difficult, and unsafe, to get in and out of. There are no water bottle fillers in this gym - tablestakes for any gym. Upon joining, I was advised the sauna would be finished at the end of summer - it's still under construction and not expected to be complete until July.
There is an overall culture that doesn't put their items back (weights re-racked, equipment such as straps, mats, etc back in the right place) nor wipe down equipment. I have gone into the gym several times in the morning and there is stuff lying around everywhere - it needs to be staffed adequately with trainers included picking up items and helping with accountability for members to do the same. There is also an opportunity to increase classes - other Crunch gyms in the area have far more classes than CD.

Lots of opportunities.

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★ 5

Marsha, one of the trainers here, was incredibly helpful at recommending exercises and machines that worked around mobility issues, while gently strengthening those areas without overextending.

Highly recommend her for her familiarity with women’s body and common mobility issues over 40.

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★ 3

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★ 5

Crunch Fitness in Cherrydale has great facilities but the shining star of the center for any parent is their exceptional kids’ club staff. Carly, Brittany R, and Brittany M take such great care to keep the kids’ club spotless, engage with the children, and provide not just childcare but a safe and fun environment for all the kids. This is the best location- hands down!

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★ 2

Drove out of my way because the website says there is a steam room and a sauna. This location has neither.

They do have an awesome boxing area though.

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★ 1

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★ 1

I wouldn't recommend this gym. They are so rude to their employees and stand around talking about the customers. I wouldn't recommend

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★ 1

Not the greatest not the worst place i have been.

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★ 1

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★ 1

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★ 1

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★ 5

<3

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★ 1

I got a membership here earlier this year, but It wasn’t the kind of gym I like. Obviously, Some people really love commercialize gyms but it’s not for me. online, it gives you the option to request a cancellation and states the club reach out to you directly with the needed documents. I requested this in early May and moved out of state shortly after. I never heard anything, despite following the instructions crunch website to request a cancellation. I have attempted to reach out to the club several times since then, and have never had anyone answer the phone. I’ve never been given the option to leave a voicemail and have to continue to be charged since then. This is linked to account that I don’t use frequently, that I was putting money in for this membership. Crunch has continued to bill me over the past FIVE now months, assessed late fees , and rack up inefficient fund fees on my account since I don’t use this one for anything else. I’m approximately $400 deep in fees because crunch to take accountability for the way they make canceling a membership impossible. If online hadn’t given me the option to request cancellation, I would have canceled in person prior to moving out of state. I made a report through the BBB and have reached out to customer service headquarters. Unfortunately, customer service continues to lack accountability and says I need to contact this facility directly. It appears that’s the only response you can get from any person in headquarters, as they’re not comprehending no one at this facility will answer the phone. at this point, I feel like I’ve exhausted all options besides reporting this as fraud with my bank and filing civilly for the excess charges. I know everyone jokes about how hard it is to cancel a planet fitness membership, but that feels like a cakewalk compared to the nightmare of canceling with crunch. I would understand if it had taken a couple of weeks, or even a want to cancel my membership, but five months later is unreasonable. If this gym refuses to follow up with the cancellation request that your online website allows members to submit, the options shouldn’t be available to members. I don’t expect crunch to do anything to make this right, but I do want to warn interested potential clients or their malpractice of the cancelation policy and to find another gym. I’ve attached documents of my communication with HQ and as well as complaints by other people having the same issues.

Source: Google

★ 2

Lots of the machines are "needing a rest day" and it takes weeks if not months before they are recovered/fixed. The same goes for their water fountains. 1 of 2 working for the last few months, for the entire open gym. Other machines especially the stairs have a solid amount of dust on them - makes you wonder how often the facility is cleaned and sanitized. The men's bathroom has been out of working soap for weeks. What else...the row machines metric displays haven't worked in weeks. Handful of cushions on machines are ripped and the paper towel dispenses rarely work or have been replaced - same as the disinfectant spray bottles...I guess you can't beat the price but if you're looking for a clean & friendly staffed gym this ain't it - getting a hello or goodbye is non existent.

If you're comfortable with all of the above, it's a tolerable place but nowhere near a 3 star (or above ) establishment. Taylor's was much nicer but I personally stopped going there for the convenience of being closer to Cherrydale. Also seems to have gone downhill due to new ownership.

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★ 5

Rachel is a nice friendly person. She keeps the gym looking good while she’s working, and the kids love her in kid crunch!

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★ 5

Had a great visit Rachael in childcare was very nice and kept a clean area.

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★ 5

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★ 5

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★ 4

A lot of really good equipment, the atmosphere is really good. The turnaround on fixing broken equipment could be a lot better, but overall, a really good gym.

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★ 5

Great customer experience, Banks was a great help.

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★ 5

I’m not a gym person. But I love this place! I joined recently to build strength and muscle. The facilities are wonderful. The trainers are great and I love the variety of equipment. I took my first class recently, and I thought that was great too. It’s a bright and cheerful place to go no matter what time of day. The staff is friendly and the best part of my routine is the Hydro bed! That’s my treat to myself!

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★ 1

Staff always unhelpful and awful amenities for a “brand new gym”

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★ 5

Great gym. I could not say how great my personal trainer, Chris is. High energy and pushed you to things I didn't think I could do. Currently he is teaching me to box. If you need a personal trainer, Chris is the man!!!!!!!!!!!!

Jackie Yu

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★ 5

This is hands down our favorite Crunch location! It is especially convenient in location, but we absolutely couldn’t get our gym time in without the awesome staff at kids crunch cherrydale!! My kids have been to several different crunch locations, and they literally beg us to go to this Cherrydale! Brittany R., Brittany M., Carly, and Claire are amazing with our kids. They know them by name when we walk through the door and my children just run to them. They truly care about the kids they work with and that’s all a parent wants in child care! Thank you for being so great girls!!!

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★ 5

My kid loves to come because of Brittany Robinson in kidcare. I just wish they had a better front desk staff. Tyler is exceptionally rude.

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★ 5

Brittany R. Is the best!

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★ 5

A big shout out to Brittany R! She is awesome with the kids!

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★ 5

Tyler at the front desk is great!

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★ 5

so many different types of machines, classes, and other fabulous amenities! Their personal training is awesome, I highly recommend!

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★ 5

Great new facility-has literally everything you might want and Kidscrunch is truly outstanding- all the workers in there create an environment that my kids are excited to be in. Special shout to Brittany R and Claire!

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★ 5

Brittny R in kids Crunch is the best along with the other girls! 5/5 stars!

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★ 5

This is the best crunch in the area. We also use the kid care and they are amazing. The whole team is super inviting and friendly.

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★ 5

I just wanted to take time out and give Brandee a shoutout. Once I walked in the gym I was greeted by her. She asked me how my day was and then proceeded with saying “enjoy your workout”. Thanks again! Those are the small things that I appreciate. One more thing when is the Sauna gonna be ready? Lol

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★ 5

Shout out to Brittany R and Brittany M at crunch cherrydale they’re the best.

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★ 5

Shoutout to Brittany R & Brittany M.
Best Kids Crunch around!

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★ 5

This a great gym and Brittany R is absolutely amazing! Can’t wait to go back!! 👍🏻🔥

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★ 5

The gym itself has everything you could need but the Kids Crunch is hands down the best I’ve been to and really makes this a standout place to be. I regularly take my toddlers to Kids Crunch during peak hours and both Brittany R and Brittany M are just fantastic! They are very attentive and are truly great with my kids. I don’t always feel like going to the gym, but it sure makes it easier to go when the kids are excited to be there.

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★ 5

Both Brittany R. and Brittany M. are amazing childcare staff at cherrydale kids crunch. They give the kids so much encouragement, love, and support. My kids always love coming to kids crunch cherrydale. Definitely check out kids crunch in cherrydale and you will not be disappointed.

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★ 5

We love Brittany R and Brittany M. They do such a great job with all of the kiddos!!!

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★ 5

We love the ladies in the child care! My kids always come home talking about how much fun they had with Brittany! :)

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★ 5

Brittany R. is an amazing employee at the Cherrydale location!!!! You are the best!!!!

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★ 5

Thanks to the ladies in kids crunch!!
My boys enjoy coming when I have to workout!

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★ 5

Travis was extremely helpful during my visit today. Gave me a tour and explained all the membership options. I’m excited to have a new gym to go to.

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★ 5

Great gym with great staff!

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★ 5

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★ 5

Shoutout to Brittany M and Brittany R at kids crunch in Cherrydale- our boys ask everyday if we are going to the gym because they make the experience so fun for them!

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★ 5

Love crunch cherrydale! Have been coming here for almost a year. My little girl loves the girlies at kids crunch! Thanks Brittany R, Brittany M, Makia and Carly! 🥰🥰🥰

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★ 5

This locations staff is very helpful. Makia always makes my experience so much better

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★ 5

Love going to crunch! The childcare and classes are so much fun. Thankful to Debra who helped get me signed up!

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★ 4

I would like to acknowledge the kids crunch - Brittany and Brittany are great! They really care about the children that come in to kids crunch.

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★ 5

Love the ladies in the childcare! My kids love coming, they are gonna whip me into shape asking me to go to the gym.

Thanks Brittany R, Claire and Brittany M.

Don’t want to jinx myself but haven’t had any issues with capacity on childcare in quite some time, which is huge!

Keep up the great work in the childcare area.

Some feedback, the cleanliness is slipping a bit, you can see it in the bathroom floors especially.

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★ 5

Kids crunch is excellent, the kids love it, even after spending all day at school!! Kids crunch REALLY makes a difference, without it we wouldn’t be at the gym.

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★ 5

Brittany R. And Brittany M, Ms. Claire and Carly are amazing!! They are always so sweet and helpful! We enjoy greatly going there!

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★ 5

Great place to relax and find focus, never have felt uncomfortable, judged, or picked on!! Very clean, all machines stay in working order, towels ready! Wanted to give a shoutout to Banks and Travis for being so kind helping me with a payment issue and granting me 2 months free in return for my troubles. Will continue to recommend friends and family!!

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★ 5

Best place for childcare out of all the crunches in the upstate!!

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★ 5

I've been coming to this gym for almost a year now. My family moved to a different location, so we don't get to come quite as often, but we still find it worth the membership! This location in particular feels the most like family to us. Everyone is so welcoming and a breath of fresh air to be around! My kids love Brittany and everyone in Kid's Crunch! The staff and trainers like Rob and Marcel always welcome us by name. If you're skeptical about the gym culture, I'm sure this place will change your mind!

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★ 5

Kids Crunch ladies are amazing - the Brittanies and Carly - take good care of the kids.

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★ 1

I’ve been a crunch member for over two years, I have been coming to the Cherrydale location ever since they opened. I have dealt with the AC issues that went on for at least a month. I wasn’t going to leave any reviews, but now it’s getting ridiculous. I just got an email saying that my membership price is going up. Why? Did you hire more staff? No. Did you spend more time or do you spend more time cleaning, causing for more labor costs? Definitely not. Did you schedule more people to work on the weekends so that the people at the front desk aren’t the only ones in the whole gym? Again, another no. So basically I am spending more money every month to go to a gym that is literally falling apart and is absolutely disgusting. The showers are literally growing things. The equipment can’t be wiped down after using it because 90% of the time the paper towels throughout the entire place are empty. The floors, I don’t even know if they’ve ever been mopped. Then you go and ask people at the front desk for paper towels for the machines because they were empty, as usual. Last time I asked for paper towels it was a Saturday and there was one person scheduled for the whole place and their response was “Sorry I can’t leave the front desk because I’m the only one here”. Absolutely ridiculous. If you guys don’t do something about these things, you’re going to lose a lot of people and business.

Source: Google

★ 5

Great gym with great childcare. Brittany R, Brittany M and Carly take great care of my little ones while I can focus on my work out.

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★ 5

Kids crunch is where it’s at ! Carly, and the Brittany’s are just amazing. They remember my boy’s name and are just super sweet to him. If you’re a mom wanting to work out and have childcare, don’t hesitate! Joshie says thank you !

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★ 5

Brittany, Brittany, Carly are the best childcare workers of any gym we have experienced!

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★ 5

The ladies at Kids Crunch are the best. Brittany R, Brittany M and Carley are awesome. My son loves to go the gym, we have to plan our day around when kids crunch is open. They play games with the kids and are very hands on.

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★ 5

Great gym and couldn’t do it without Brittany R., Brittany M, and Carly at Kids Crunch.

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★ 5

Crunch fitness highly recommended 10/10 very clean
Thanks clay for sharing information

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★ 5

Kiya was an excellent help, facilities were pristine and spacious. I would have love if they let me get on the six but overall I had an amazing experience and look forward do my return

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★ 5

Kids crunch love it ! Love Brittny R, Brittny M and Carly they are so grate with the kids very Loving and sweet !

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★ 5

Thanks Carly, Brittany R and Brittany M. They're the best at babysitting. My kids love going to Kids Crunch. 👏

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★ 5

We LOVE the night shift girlies in kids care! Carley & the two Brittany’s 👯‍♀️💛 our kiddos love seeing them and all their friends! (And their crafts are pretty cool)

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★ 5

Carly and both Britneys were really good to the kids in the kids club.

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★ 5

Great gym! Great environment. I love this gym because kids crunch is awesome. Especially Brittany R!!! Thank you for taking care of the girls for me

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★ 5

Brittany R, Carly, Makia, and Brittany M do an amazing job with Kids Crunch. My kids are always excited to go with me to the gym, and they never want to leave. Thankful that I’m always able to focus on my workout knowing they’re having a blast.

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★ 5

The Kids Crunch crew comprised of:
Brittany R
Makia
Carly
Brittany M
are a great team. They are very attentive and mindful of how much parents want to work out so they do they're best to watch our kids and give them their time. Thank you

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★ 5

The best part about this gym is the Kids Crunch staff! They are so warm and welcoming each time we come in with our kid and make us feel safe, and we know he has a lot of fun! Special shout out to Brittany R., Brittany M., and Carly, they are the best!!

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★ 5

This kids crunch staff is great, they go out of their way for the kids to have extra fun! Carly and the two Brittany’s are amazing!

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★ 4

Crunch Fitness is a nice gym with many amenities. A highlight for me is that my daughter enjoys going to Crunch Kids the childcare area at the gym. Special thanks to Brittney and Makaya who take care of her and also the other ladies there :).

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★ 5

Makia at Kids Crunch is wonderful! She takes such good care of the kids, and the gym overall has a great vibe and staff. Highly recommend Crunch!

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★ 5

My family and I love crunch cherrydale, their gym is clean and really nice equipment!
Their kids crunch is amazing as well Brittany and a few other girls are the most kind and amazing woman. They help my kids feel safe, excited, and happy everytime they go. We know Brittany Robinson really well and she loves our kids so much. We love all of our gym family.

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★ 5

10/10 recommend this gym. It’s fun, staff are amazing, and everyone’s so nice! Shout out to Makia one of the best out of many kids crunch staff.

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★ 5

Makia works with the kids and she does an amazing job with the kids!! I appreciate her being so kind and caring to them!!

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★ 5

Excellent gym, has everything you need, very friendly staff

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★ 5

Hey clay I had a good work out today you approached us really well
thank you

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★ 5

Clayton is a great greeter always on time makes it easier first thing in the morning

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★ 5

We love Brittany R in the Kids nursery!

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★ 5

Great customer service from Banks! I’ll never stop coming here, BEST GYM IN GVL!

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★ 5

It is a great location i was referred by staff member Banks.

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★ 5

Crunch Fitness is awesome! This location has almost everything you could want in a gym (no pool/hot tub). The staff is friendly and helpful. My kids loving going to Kids Crunch, they especially love Brittany! 😁

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★ 5

Shout out to Brittany R who works in Kids Crunch. She’s the best!

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★ 5

One reason I love this gym is the kidcare. It's hard to find a place that I'm comfortable with and so is my son but we've finally found it! Brittany Robinson was the first worker we met and made me feel like my son was well taken care of. She's so good with the kids. She makes the 2 hours fun and really engages with them, whether it's playing games or just sitting and coloring with them!

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★ 5

The facility is nice with a nice varity of machines. Love the Squat and Deadlift area!!! Will at the front desk is the Best! He’s always very helpful.

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★ 5

This gym has some cool punching bags and a belt squat machine. But Big Will at the front desk is a Super Star. 👌🏻

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★ 5

Nice facility, plenty of equipment and Will is a huge help!

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★ 5

Clayton dawson is very good specially how he great the person inside the gym really awesome and always smile to everyone

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★ 5

Today was my first time in Crunch Fitness. Anytime I go into a gym, one of the first places I like to evaluate is the bathroom. The bathrooms were very clean and even smelled good. The gym was organized and the gentleman at the front desk was very kind and knowledgeable. This visit was very helpful in me choosing a gym membership.

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★ 5

Jacob was nice and charged my AirPods for me. Good gym and equipment

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★ 5

Travis was so helpful and gave me an amazing tour

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★ 5

I started at Crunch back in April, and it has been the BEST experience!! The staff is amazing, encouraging, and friendly (special shoutout to Travis! He’s awesome!), the facility is clean and spacious, and it has really great amenities. I attend the hot yoga classes several times a week and really enjoy the ease of scheduling a class through the app. After years of going to PF, I’ve finally found MY gym, and I plan to be here as long as I’m able!

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★ 3

Good gym! Busy at times. For such a busy gym the water fountains are archaic and none have water bottle fillers as all modern gyms have. May move on!

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★ 1

Well, where do I start?

Originally, I was signed up at the Taylors, SC Crunch location. Once it opened, a few co-workers and I ended up transferring over to the Greenville, SC Crunch (Cherrydale) location. For some reason, my account was alerting that I was not approved to be at this location. This was due to signing up for only one gym location, not multiple. I spoke to numerous employees, and explained that the Taylors, SC employees told me to speak with the Greenville, SC location about transferring. Eventually, the Greenville side began adding in their "notes" section to let me by, as their screen kept alerting every time I scanned in. This went on for the entire year I was there. My year was up in August 2025, and my membership automatically renewed. Thus, the alerts stopped.

Normally, after work, I'll tag along with my co-workers and get our workouts in. This is where I starting noticing an issue with some of the employees. Most of the time, the customer service is on par, even going as far as saying goodbye to us when we left. However, I noticed it was only toward my co-workers, which I thought was a little odd. For the most part, I didn't think anything of it. As time went on, I began asking my co-workers about it, to which they replied that I was probably over thinking it, and it was nothing. Eventually, I went in to workout alone. I do not know who were the two employees working the front counter that day. When I was leaving, she says "Have a good..." and immediately stops her statement after seeing who I was. I look over, and she acted as if nothing happened.

Every now and then, you'll have a few bad apples in any business. It just is what it is.

Now, you could assume it could have been anything. However, I took this as it's probably related to the transfer that was never completely accomplished from the Greenville, SC side, and the employees must've had an issue with it, and this was probably their way of expressing it. Regardless, that's still not a reason to be treated as an outcast. I went inside to inquire / complete a membership cancellation. The following day, renewing back at the Taylors, SC location. Even as I write this, I can not bring myself to give more than 1 star. I applaud the people who have given 5 stars, as I'm sure they had better luck.

Now, a little more about this gym. If you can disregard the occasional bad apple. The place is a decent place to work out at, and for the price. However, as with any business, there are issues as well. Numerous, machines are constantly out of order and have been that way for months. The air conditioning unit has not been working correctly probably since I signed up (Aug 2024). One side of the building doesn't have it on at all, or probably does not work (where the squat racks, tires, bags, are located). I know this is somewhat irrelevant, but I'm trying to give you a picture of what you're dealing with - random weights and equipment are all over the place. They have multiple bench presses, however weight clips for the barbells are missing. It looks like they have enough for 2 -3 barbells. They did have a scale in the men's locker room, but last time we spoke with an employee, the scales were being stolen. I guess this was their 3rd scale that went missing, and they were not buying anymore. I'm assuming that is the same issue with their weight clips.

Anyway, hope you all have better luck than I did here.

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★ 4

Its alright. At first the machines broke constantly but it seems like they've got it under control now. My only complaint is that is getting extremely crowded.And theres always people recording with tripods setup. Not the companies fault but kinda invasive

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★ 5

Great gym! Clean and maintained very well with a nice variety of equipment. Clean locker rooms. Large size and laid out well so you never feel crowded or on display. Lots of TVs so you can zone out on the treadmill. It’s very hot in there during the summer - seems like they don’t have an appropriate AC system. Most of the members have good etiquette; wiping down equipment after use…respectful of space, etc. Overall large mix of fitness levels, ages, genders - friendly trainers and a good vibe.

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★ 2

Fix the AIR CONDITIONING! I was gone for 6 weeks and the AC was broken then. Ive heard the same song and dance that you dont know when it will be fixed. Going in today to the HIIT class was like a sauna, sweating before starting. Stop being cheap and fix the AC. If its not fixed before my next billing cycle i will be canceling.

Its hard enough that there are not proper cleaning measures in place, got rid of disposable wipes and there is not a consitent cleaning done as many of the machines are covered in dust, in the areas that arent used. For being a new gym, it is very dirty, and not well kept.

The best part is the workers. Maverick gets 5 stars as a trainer. If you want to keep your customers, management needs to make changes.

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★ 5

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★ 4

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★ 4

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★ 4

Good job but the water being broken all the time is super annoying. Can we get a bottle refill?

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★ 1

In May I signed up for the training program. For a couple days I spoke with the Trainer and scheduled a date. When the date arrived the Trainer never showed up. The Trainer said it wasn't on his calendar but we had coordinated 2 days prior via text message. The fact that his calendar has nothing to do with me or what we discussed. I showed up and he didn't. A waist of time and money! When I reported it to the manager and asked to cancel the program due to breach of contract. He stated I can't back out of the contract. I told him I paid 394.00 for the Trainer to work with me and he didn't show up. I don't trust the program. He asked me to email him my concerns and he would contact me after checking with Corporate. I emailed him twice with no response. I cancelled my card but saw today that they are still attempting to withdraw the Trainer fee. If you join this Gym, Please be very careful. They do not give you all the information you'll need up front. They told me it was a certain amount per month but didn't state that the full charge would come out at once. To date, I still haven't heard from the manager. The Gym itself is not bad. The Trainer program is suspect. I didn't ask for my 394 dollars back only to cancel the program. If they need money that bad. they can keep it. I have the emails I sent and Text messages. For anyone in Corporate to see to stand behind my claim.

Source: Google

★ 5

great experience

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★ 1

Really loved this gym when they first opened but have become progressively frustrated with how they have handled the air conditioning situation. The AC has been out here for over a month, mind you in the 90+ degree heat. No communication was sent to members about what happened, what the plan is to fix it, how long it will be out for, plans for temporary AC…. Nothing. I have asked in person a few times nicely, so have a few of my friends and every time it’s a “they’re coming this week/tomorrow to fix it” and week after week still no AC or any word as to if it will even be back on. At this point it feels like they are lying to tell you what you want to hear or are not going to fix it which makes me contemplate keeping my membership… Crunch please be communicative and truthful about the situation. It’s sad that this may cost me a membership.

This exact situation happened to the Taylor’s location and have heard from multiple sources that the managers there just didn’t want to pay for the AC to be replaced. And that’s ultimately what drove me away from that location as well as others.

I have been a member here since opening and used to rave to friends that it was the best gym in Greenville. I now warn people to not go to this specific location because of the AC and have told multiple people to get memberships elsewhere when asked my opinion on it…

Source: Google

★ 1

I called crunch the day before to see what time they would open in the morning and I was told at 5am. Showed up at 5am the doors were still locked. Waited 2 hours and no one showed up. Very unprofessional.

Source: Google

★ 2

As someone who is a dedicated gym goer, and has had several memberships to big name clubs, this particular gym is very disappointing for the national franchise that it is. It has all the potential to be a very nice, new facility, but the management/ownership accountability isnt there. Its 95 degrees in July and the AC has been broken for over a month. The fact that ownership has responded to other reviews that have complained about the AC with responses like "large retail ACs have parts that are hard to come by and take longer to procure" makes be aware that they truly dont have much of an idea on how to run a commercial property. I've been a commercial general contractor for 15 years, and trust me, there are many available options on the table. Considering that patrons have had to go through the dog days of summer with a broken AC, with zero attempts to install temporary measures shows a lack of concern for member wellbeing as well as being unwilling to spend the additional funds. Because thats what this boils down to, right? Temporary ACs are readily available for rent or purchase at many places around the Upstate. As an addition to the above, many pieces of equipment break and they sometimes stay broken for weeks. The water fountain, tanning bed and assisted dip machine in the photos have been in this state for multiple weeks on end. Very disappointing for this franchise, because it really is a nice facility and could be a great place that makes you want to attend. Just unfortunately, it doesnt have the right amount of accountability and care from leadership to be a preferred gym.

Source: Google

★ 1

I have tried to give this place the benefit of the doubt, but not having air conditioning for 6 weeks is ridiculous. It took 4 weeks for the management to get 1 fan for the gym (approx. 4,000 s.f), and they have 4 fans for the check-in station (approx. 100 s.f.) You can't make this up.

There are cobwebs under equipment because keeping someone on staff to clean up is apparently too difficult.

If I was regional management, I would be embarrassed.

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★ 5

My new favorite location, Robert and Steve hold it down!

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★ 1

Ac is out on one side of gym so it’s very hot while working out.

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★ 3

Great equipment when you're able to use it. Too many people sitting on machines and using their phones. You can't do a circuit training workout on the machines because of people scrolling through their phones. It's ridiculous. The gym should have signs posting gym etiquette. Also beware the air conditioner doesn't work well. I asked about when they were going to get it fixed and was told it was going to be weeks. You don't have to worry about using the sauna if you work out in the gym. You get the best of both.. The staff is very friendly. I've never had an issue of anyone being rude to me.

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★ 3

Great equipment and people! They keep it very clean. The couple things I don’t like are the temperature and equipment often being down for maintenance. The temperature in there is very warm, often in the 80’s. The equipment being broken doesn’t happen all the time but still quite often and when it does it’s inconvenient

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★ 2

The air conditioning needs to be fixed immediately or else this wonderfully new and otherwise fantastic gym is going to lose members. It's the summertime in South Carolina and this could be a dangerous environment for users, let alone extremely unfavorable in the meantime.

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★ 5

I like working out here a lot!

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★ 5

The staff and management are helpful and make me feel welcome! I am so grateful for my trainer, Nathan. I feel better than ever before!

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★ 1

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★ 1

Sick of this gym and their excuses. It opened almost a year late with absolutely no updates given to members other than (excited—soon!). Then when they did open they were incomplete with some faulty equipment, no water bottle filler, and oh there’s still not a sauna despite being advertised. When asking front desk workers, sounds like the same nonsense that was given when the gym delayed their opening for God knows how long. But, no need for a sauna now—because the air conditioning is broken during a record breaking heat wave! And it didn’t just break today, it’s been an issue for a while now. Seriously considering dropping the premium membership and just doing the solo at the older Greenville location, it’s not even worth coming to this one.

Source: Google

★ 5

Many thanks to Nathan for a great training session! Nathan is a great teacher, both knowledgeable and understanding, and I learned so much from him!

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★ 2

I really want to like this gym because it’s so convenient but between how dirty it is and how uncomfortably hot it always is it’s hard to continue going here. Months without air conditioning in an overly crowded gym is actual torture. It’s bad when you live in such a humid climate and leaving inside is a break. It’s completely unacceptable.

Source: Google

★ 2

Newer location, but doesn't really show it. Most of the time I'm there, multiple machines are continuously out of order and the air conditioning barely works so indoors is hotter than outdoors. It's unbearable and borderline unsafe some days. Not sure what's going on with it. Also needs more lower number weight plates because there are never enough between all of the zones.

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★ 3

Why is it so hot inside? Temperatures could be a few degrees cooler.. keep the heat in the hot yoga room.

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★ 5

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★ 5

Great gym, it’s really clean with an abundance of equipment. Have been going to this location since it opened and have had a great experience.

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★ 5

Marcel is awesome! He is so easy to work with and it is very clear he wants me to succeed.

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★ 2

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★ 5

Clean, spacious gym with great group classes and personal trainers. I highly recommend Marcel as a personal trainer. Not only is he very skilled at helping clients train their body to achieve their goals, he is very personable with an intuitive gift of knowing where to meet you mentally and spiritually, coaching you in an encouraging, compassionate and often humorous way.

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★ 5

Great gym with great staff! My wife and I were lucky enough to have Marcel as our trainer. He really knows his stuff and is a wonderful person on top of it. We would definitely recommend him to anyone looking for personal training!

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★ 1

They have been working on fixing the ac for weeks now , nothing.

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★ 5

This place is amazing! Super clean, great vibe, and the staff are all really friendly. Travis is hilarious and brings such good energy—makes working out way more fun!

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★ 5

Crunch Cherrydale is a very friendly, positive space to work out in. As someone who is getting back into working out. The staff and trainers are amazing. My trainer Marcel has done an amazing job of teaching me what to do. Also taking into account previous injuries and helping deal with them. I highly recommend Crunch.

Source: Google

★ 5

Marcel is an outstanding personal trainer at Crunch Cherrydale! His energy and enthusiasm make every session motivating and enjoyable. Marcel always tailors workouts to my individual goals and fitness level, and his positive attitude pushes me to give my best every time. I’ve seen real progress thanks to his personalized approach and expertise. Highly recommend Marcel to anyone looking to elevate their fitness journey!

Source: Google

★ 5

I’ve been utilizing this location for 6 months. Staff is always friendly. Location is convenient and they have many options for work out equipment.

For the last 4 months, Marcel has been my trainer. Not only is he down to earth & easy to work with, but he exceeded my expectations.

I have a severe arthritis condition that he took the time to research to ensure he picked a proper work out routine to strengthen my back. I have been out of the game recently due to severe increases of pain and he still checks in on me regularly. I truly appreciate him always looking out for me, helping me, and keeping my health in mind during work outs.

Source: Google

★ 5

Great place to work out and Marcel my trainer is awesome and teaches the right way and is great coach!!

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★ 5

Marcel is a great trainer and super informative. He is great for any age or any fitness need you may have.

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★ 5

Enjoyed working with Marcel! He listened to my specific needs and made good recommendations to help me work towards my goals!!

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★ 5

Now let me tell you something about this lovely place called crunch fitness. They have best equipment with the most legendary employees especially Travis, the guy with the giant arms. This is pretty much an Olive Garden because when you’re there you’re family.

Source: Google

★ 4

Staff is great, pretty big space ready for the sauna to be done. Only downside for me is I wish they had more plate loaded equipment.

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★ 5

Great Gym with a great staff. Super clean and lots of equipment

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★ 5

Great experience all around. Front desk is welcoming. Locker room is clean. I took a chance on personal training and could not be happier. Donna is perfect for me! She pushes me to go just a bit farther each time we have a session. She is very good at reading me and knowing when she needs to tell me take a break. I have learned a lot about health and wellness from her as well as how to tackle our sessions successfully.

Source: Google

★ 5

I chose to use a personal trainer when I joined Crunch Fitness and it was the best decision I could have made. My personal trainer Marcel was very knowledgeable about what workout would best suit me. I'm an older adult with a few challenges. Marcel made sure I did workouts that would strengthen my body and improve function. He took time to find out what my goals were and what health concerns might limit certain exercises. He was not just interested in doing a generic workout but fashioned a workout that was suited to my goals while at the same time making sure I was not injured learning new exercises. He made sure I learned how to properly perform every exercise and what function it would help to improve. I would highly recommend Marcel as a personal trainer because he doesn't just train he cares and goes above and beyond to make sure his clients get what they need and much more.

Source: Google

★ 5

Low rates, huge selection of free weights and machines. Also has an entire separate room with weightlifting platforms, squat racks, and boxing classes. No matter what your training style or goals, this gym will have the space and equipment for you. Also very clean, and not too busy despite it being a commercial gym

Source: Google

★ 3

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★ 5

Is a really nice new gym. Alot of equipment, super clean and really big. The manager, Steve , was a big help and a super nice guy. This gym wasn't for me, as I was looking for a certain workout machine to stretch. Recommend crunch gets some stretching machines for older people like myself.

Source: Google

★ 5

I love it! Has so many amenities! All employees have been super nice and respectful.

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★ 5

The Gm Steve at this location was great from speaking with him via phone and in person regarding my membership and getting me squared away. Will definitely be returning because of him and his customer service. Great guy!!!!!

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★ 5

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★ 3

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★ 5

Its the best Crunch around the Greenville area . Equipment is plentiful , staff is great .

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★ 5

Shout out to my personal trainer here at Crunch Cherrydale, Chris O’Rourke. I just came from a session and I am totally amazed at my progress. It’s ALL due to him. I have many complexities and we have to adapt some moves. He is brilliant at working and finding a way. He’s extremely knowledgeable about how the body works and what an aging body can do. I am so proud of myself and I wouldn’t be able to continue without his enthusiasm and dedication. Thank you Chris, for all the confidence and belief that I can do this!

Source: Google

★ 3

I like this location. However, there is no sauna the men’s bathroom. All of the other locations have a sauna . Nobody has an answer to when the sauna will be available. Come on now crunch fitness

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★ 5

Steve was super awesome & helpful when I visited this location!

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★ 3

I like this gym but why is it not 24/7?

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★ 5

Great gym, great service helped reach my goal within just 3 months n the prices are good. Thanks to my man Robert at the cherrydale location it was an easy process in n out

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★ 5

I'm back in the gym after 30 plus years. I signed up under Medicare just to stave off my arthritis. I got a trainer for the first 3 months. My trainer, Nathan, is patient and supportive. I love he is teaching me all the equipment, so I will be able to carry on by myself.

Source: Google

★ 5

Amazing facility. This gym by far is the best one I’ve seen in quite a while. Very spacious with lots of machines for everyone to use. Good location with plenty of parking.

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★ 1

Terrible company would rather take my business to literally any other gym

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★ 5

Kids gym has theater w/ theater seating, xboxes. Keeps them occupied and having a blast.

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★ 5

I’ve been a member at Crunch Cherrydale for a while now, and I just have to say, Travis is the absolute best! As the manager, he goes above and beyond to make everyone feel welcome. He always greets me by my first name, which makes it feel personal and thoughtful. On top of that, he’s super helpful and always ready with a laugh. It’s rare to find someone so friendly, funny, and genuinely invested in making your experience great. Highly recommend Crunch Cherrydale, especially with Travis leading the team!

Source: Google

★ 5

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★ 5

Crunch fitness is a great gym chain. Specifically though I enjoy this location at Cherrydale. They have amazing machines for Leg and Booty day. I also love how much space and equipment they have for free weights and functional strength training. This is my favorite of the locations in the upstate because of the more chill color palette in the main part of the gym. I like that it’s all gray walls and black floors.

Source: Google

★ 5

I love this gym. The staff are friendly. The equipment is still like new. The facilities are always cleaned and stocked.

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★ 5

I’m not sure what the other photos of the locker rooms are but this locations locker rooms are amazing! Very clean and welcoming!

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★ 1

I love crunch cherrydale !! But this location is always dirty especially bathrooms and showers !! Equipment is always broke !!!!! 0/10

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★ 4

The location is great and one of the largest sq ft I've seen in a crunch. One issue is the website shows they have spray tan. They do not.

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★ 5

New gym. Has been more crowded since the new year which I know will slow down. Really good selection of equipment.

Update: still crowded during popular times.

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★ 5

Deidre's boxing class on Saturday morning is the best!

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★ 5

Quality service! Exceptional gym, cleanliness and staff was a 10/10! Will return, gym is spacious with so much quality equipment!

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★ 5

I had a super time and had so much help from Maren! She was so great in helping me navigate the machines!! Definitely recommend!

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★ 1

Signed up for the gym back in 2024 and went to go get a workout, just to find coming soon sign and that they weren’t even close to be opened far past the opening date.

My wife and I are just sitting here, in our new home that we moved away to, to find out that there’s been $200 worth of charges on my card for crunch. I’ve never gotten a single email or call, no receipt, no invoice, no email that they opened, no anything.

Literally for paying $1 6 months ago to be a founding member. I remember looking back through the website after we discovered it wasn’t opened and there wasn’t away to cancel it.

It’s sad but big franchise gyms like this pray and hope you don’t see the charges. They get more money in their pocket without you taking up space.

Here I am trying to cancel now and I literally cannot find any account or anything. I don’t have a login that shows a membership. They just have my card details now and are charging me.

How incredibly ridiculous.

Source: Google

★ 2

I miss Planet, but Crunch is closer for me. A lunk gym without the lunk alarm. One water fountain with no bottle filler. Not as clean as Planet. When equipment breaks, it frequently takes weeks for repair. Only one inner and outer thigh machine and it’s always taken - so you either have to wait or skip. The staff are not as friendly as Planet.

The price is great.

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★ 5

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★ 5

Facility is very welcoming staff is very nice🥰Loving Zumba classes here ! Especially with instructor Yesica 👏

Would come back for more !

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★ 1

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★ 5

Nate is an awesome personal trainer (even though I yell at him weekly on account of the muscle soreness). I’m new to working out and the idea of going to the gym was kind of daunting at first but he and the rest of the staff really made it welcoming and honestly fun. I’ve come to enjoy my personalized workouts that he puts together for me weekly. He also helps with meal prep tips and other questions that I might have. Overall the gym is very clean and well maintained with great hours and a variety of classes. PLENTY of parking which is an huge bonus. The only downside is avoiding all the Taco Bell and chic-fil-a of your way out. 😅

Source: Google

★ 5

One of the cleanest and most well kept gyms I’ve been to. The staff is amazing but I gotta point out my trainer Chris. This guy is the MAN! Very cool dude and very encouraging.

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★ 5

Chris has been great with my form over the last few months. Have made serious improvements!

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★ 5

Nathan is the coolest guy!

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★ 2

After waiting months for this location to open with the date being delayed multiple times. I'm extremely disappointed. Equipment is constantly broken.How is this even possible with it being brand new?? And the gym is so busy no matter the time, constant waiting for treadmills and any machine.Tons of "influencer's" at this gym as well so if you do not want to possibly be on a recording this is not the gym for you!!!! The taylors location is the better location and worth the difference in the drive for myself if I decide to continue my journey with crunch

Source: Google

★ 3

Overall it’s a solid gym, I can’t lie. They have everything I need to get in a good workout. However, there are definitely some things that aren’t optimal. One of the most annoying things is the lack of leg equipment. There is 1 leg press, 1 hack squat, 2 leg extension/curl machines, 1 hip adductor/abductor, and that’s about it. No matter the day, the leg machines are always taken and usually 2 or 3 people are working in together on each machine. A second thing is the durability of the machines and the long downtimes. For a new gym, I shouldn’t see cables breaking after 3 months and some of the equipment stays out of order for weeks on end. Additionally, many of the cables get caught, are squeaky, and many of the lock n load mechanism things don’t work, particularly on the lat pulldown/row cable stack. A couple other QOL things are that they have no water bottle filler (you have to use a normal water fountain) which is a huge oversight in the building of the place. Finally, this place is HOT. I’m talking it’s over outside and it’s hotter inside. One would think that for a gym, where people are coming to work out, it would be kept cool but obviously not. Overall, solid gym but it could be way better.

Source: Google

★ 5

Huge gym with plenty of space for everyone and excellent equipment

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★ 5

Crunch Fitness is a great gym. I love it. I finally have a gym that I am happy with. Micah Tomlin is training my husband and me. In 3 months we already see great results. Micah has a lot of knowledge about training and nutrition which he shares and tailors for each individual. I appreciate that he watches form and adjusts the workout to make sure I don't get hurt. Mostly he just pushes me. We've had a great experience with all of the staff. Everyone has been super. Thanks!

Source: Google

★ 5

My wife and I are really enjoying the club! Micah is a great personal trainer and we are starting to see results in energy and fitness. We highly recommend!

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★ 5

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★ 5

Have been with this location since they opened. Very good class variety for any taste. Recently started with my trainer Tatiana and all I can say is WOW! She motivates me each and every session and makes the workout fun. I am already getting complements from friends and coworkers on my progress. Can't wait to see what more sessions bring as I work to continue to tone and improve my strength training. Highly recommend you pay her and the gym a visit.

Source: Google

★ 5

Love the gym and environment, great staff as well, always nice and welcoming.

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★ 5

I was sold what I was told was a 3-month prepaid training plan. After completing my sessions, Crunch Cherrydale informed me they had enrolled me in a 12-month contract without ever explaining that at the time of signing. I attempted to cancel twice in writing and was ignored. Staff admitted they originally made a mistake in the paperwork, but refused to release me. This gym uses bait-and-switch tactics and refuses to provide a corporate contact. I plan to submit a notarized termination letter and am filing a complaint with the SC Department of Consumer Affairs. I recommend avoiding this location entirely.

Source: Google