★ 5

Fantastic location. Great facilities, clean, friendly staff and endless machines. Big fan.

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★ 1

November 15th
I wrote a review over a week ago regarding the problems I am having getting my money back. At that time I gave a 2 star review. The manager eventually responded to my review and asked me to contact him/her. I wrote a detailed email and have not heard back. That was several days ago. I have not received a refund yet. I feel the management at this location is purposely deceptive and is hoping people will either not notice the extra charge or give up trying to get their money back.

Earlier review:
I am a relatively new member of the Crunch gym in Mt Pleasant. I signed up for 12 private lessons with a trainer. I paid my full fee and decided I did not want to continue. I sent a certified letter to Anais Dugaud. She acknowledged my letter and told me that everything would be taken care of. Instead on November 4th my credit card was charged again for $240. I called Anais and left a message. I sent her an email and told her that I wanted a refund right away. She continues to drag things out and ask me questions about why I don’t want to spend more money. This is unacceptable.

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★ 5

Plenty of equipment. Well maintained. Clean.

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★ 2

Truly one of the most unclean and unkept gyms I’ve been a member at. Over half of their machines are always on a “rest day”, the bathrooms are always dirty, toilets not flushing properly, or the ceiling is falling through. Today I even witness a trainer YES A TRAINER walk out without washing her hands. With how much they charge, honestly Planet Fitness is a better gym than this.

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★ 4

Great open floor plan, positive environment for exercise.

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★ 5

Terrell works the front desk at 5am and is the best employee they have! He is always unlocking the door when the gym opens and greets everyone. then he ensures all the trash cans are emptied, weights organized, and does all this at 5am before and during the first people arriving. Guys like him make coming to this location a breeze and if you want to show up early and get your workout in and not feeling the motivation, seeing Terrell bust his butt at 5am to make sure we all have a good workout should be enough to get you going.

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★ 5

Shout out to NICK at the Front Desk! So MANY GUESTS have commented how personable and nice he is. His smile when he greets the guests is the BEST! Great addition to an already great gym!

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★ 5

I worked with Val Maslyn, one of the trainers, for a few months. It was some of the best self-care money I’ve ever spent. She’s so knowledgeable and clearly has a passion for her job. As a postpartum mom, she push my physical strength but maintained appropriate guidelines and always encouraged me to listen to my body, so I always felt comfortable working with her. I’m so much stronger and confident in the gym after working with Val. She’s the BEST!

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★ 2

I’ve been a long-time premium member at the Crunch Fitness Mount Pleasant location, and the main reason I chose this gym was for the kids club hours and the convenience of the location. The kids club staff themselves are always kind and caring, which I truly appreciate as a parent.

That said, there have been multiple occasions when the kids club has been closed without warning or any backup plan. This creates a major inconvenience to my schedule and planning, since child care is the foundation of why I’m able to come here consistently.

As for the facility itself, it unfortunately feels like it’s been neglected. The ladies’ restroom has been missing part of its ceiling for weeks, with a drip bucket placed underneath, and it still hasn’t been addressed. During peak hours, there’s often a shortage of hand soap and paper towels, and the hand dryer has been out of service. On top of that, several pieces of equipment have been out of order for months without repair, which limits workout options and makes workouts take longer than they should.

It’s disappointing, because the location is fantastic and the community of people here is great, but the upkeep and reliability are far below what I would expect from the Crunch brand. I really hope this gym receives the updates and attention it deserves, because it has so much potential to be —one of the best.

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★ 5

Amazing gym. Great equipment. Fantastic classes!

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★ 1

Actually walked out today. The treadmill pads have holes in them. Many of the treadmills are not working. I went to use an elliptical, that didn’t work either. I love Monica’s classes , if you can get in, now that park west has been closed for months and they come to our gym. The work out mats are torn, there is not enough equipment at times. I’ve had to share. There were no paper towels for days awhile back. It has gone way downhill since January. I complained up front, and he said “ yeah, I know, we’re waiting on corporate. Get it together or stop accepting new members you can’t properly accommodate. Very disappointed.

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★ 3

Has the potential to be a great gym but machines and treadmills consistently out of order and for long periods of time - not just one or two but multiple. Every Monday you can count on there being no paper towels to wipe down equipment. Limited space for stretching/floor work. They also just raised their prices so hoping we see some changes as we’re now paying more. Staff friendly and haven’t seen a problem with cleanliness beyond not keeping up with materials for guests to clean machines

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★ 5

Fantastic people, gym is clean, everything's working... once in awhile something happens but they jump right on it. tanning beds are clean and the people are just super personable crunch is definitely the way to go

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★ 5

Beautiful gym!

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★ 1

I've been with a Crunch across the country and twice in SC since about 2011, 2012. The gyms are usually clean with perks. The people at this location are nice. But they charged me twice after I canceled. I initially planned to re-join but I don't trust them anymore.

Normally, the cancelation process is straight forward which is one of the reason I chose Crunch after a bad experience elsewhere years ago. You give notice in person and wait 30 days cancel. I had necessary travel for months and finally was able to cancel in person on/by August 6. I was told I'd have to make one more payment (which happened in Aug) and my membership would run through Sept 6. Now on Sept 8 another payment is being processed. I called in and was initially told that I hadn't canceled and would need to come in again.

After some discussion, my cancelation paperwork was found, but I'd have to make another payment-- the second payment since I canceled. Nope, I shan't.

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★ 5

It’s a nice gym to work out with

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★ 1

I would give Crunch Fitness on Longpoint Rd. 0 stars if I could. Do not believe the 5 star reviews here, they offer awards and prizes to members who submit 5 star reviews. The men’s locker room is disgusting, the showers are moldy and littered with dead insects. The soap dispensers are routinely empty. There is almost a waiting line to use the toilet, which is almost always filthy. Machines remain broken for weeks on end. When you call to cancel your membership, the manger will refuse and tell you that they will pursue collections. 0/5 stars stay away, there are a multitude of good gyms within 10 minutes that are better.

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★ 5

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★ 1

Very disappointed this morning. I arrived at the gym on Sunday, August 31st, well before the posted opening time of 6:00 AM, only to find a long line of members waiting outside….
and no staff present to open the facility. It’s unacceptable for a gym, especially a Crunch Fitness location, to fail to honor its posted hours. This shows a lack of accountability and professionalism. I hope management addresses this issue promptly, as it’s not the standard members expect or deserve.

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★ 5

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★ 5

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★ 5

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★ 5

Love the place

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★ 5

My absolute favorite gym. I drive all the way from Cane Bay in Summerville after trying out gyms closer to me

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★ 5

Great service and great equipment.

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★ 5

Great People. Great Gym. Great equipment. Great lift.

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★ 5

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★ 5

I love it

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★ 5

Good gym

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★ 5

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★ 1

No accountability from this gym. No one to open the gym, it happens several times a month where we show up at 0500 and no one opens the gym. What a waste of time for the patrons

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★ 1

I’m really disappointed with this Crunch location. I came in right at 5am when the gym is supposed to open, and nobody was there to unlock the doors. I waited outside along with a couple of other people, and the worker never showed up. If you advertise that you open at 5am, members should be able to count on that—especially those of us who plan our workouts before work. Very unprofessional and a waste of my time.

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★ 2

I've been coming to this gym for about two years now and it's been really difficult to enjoy recently as the place has seemed to fallen off of taking care of the bathroom area/ cleanliness especially for the kids room. The gym is a great space and area but bathrooms are so filthy it doesn't look like they are cleaning the floors hardly-always hair and grime everywhere. I went into workout and shower, about two hrs, and the ceiling is just all over the floor everyone was walking around it (didn't expect the ceiling to be fixed right away but at least pick up the pieces on the ground maybe?) The couch in the kids area is just utterly filthy, the girls that work in there are super sweet and great but overall the area is just so dirty as well many of the toys. This is where a lot of kids spend their time after school or morning hours and I don't expect pristine spotless conditions by any means but I really feel like this is incredibly unfair to the kids and people that use the bathrooms/showers.

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★ 5

Staff here is the actual best! 10/10!!

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★ 1

Decent gym. Only open till 8pm on the weekend is a joke though, especially for what you pay to be a member.

UPDATE: bumping my 3 star to 1. Half the treadmills are broken, equipment is down for weeks. C’mon guys, I understand a few days but it’s been weeks maybe even months

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★ 5

ALWAYS CLEAN AND THEY ALWAYS HAVE WORKING EQUIPMENT! THATS ALL I ASK FOR LOL.

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★ 4

It’s good but it’s almost always full and there’s no space to do the exercises on the machines

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★ 5

Best gym on the planet

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★ 5

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★ 4

Crunch is complete with all modes of cardio and muscle strengthening equipment. The trainers are bountiful and very helpful.
The gym and the bathrooms are clean.
Pleasant and courteous staff.&

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★ 5

amazing gym, love the locker room and usually able get workout without waiting for equipment

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★ 5

Great experience, great dopamine was farmed.

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★ 5

Great gym great facilities

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★ 5

Kinda new to an actual gym, I usually just did at home workouts…. But this is the place to start for sure! Staff is super helpful and knowledgeable about their programs and how their gym operates, as well as providing great trainers who know what they’re doing.

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★ 3

The hitt class plays music so loud that I cannot hear through my own earpods. I asked the front desk person to speak with the instructor and she said she couldn't because they're two different entities. Very disappointing

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★ 5

Great atmosphere

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★ 5

I normally don’t write google reviews but Crunch Fitness in Mount Pleasant deserves a shout out! The gym has everything you need with highly trained instructors, classes, free weights and much more! It’s a great experience and I look forward to working out here almost everyday! Thanks for the excellent service!

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★ 5

Great staff

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★ 5

Great big spaces to pick your place for a great work out!

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★ 5

very clean and nice

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★ 3

Has everything you need for a great workout, only reason its not 5 stars is they have workout classes in the main area thats obnoxiously loud and distracting even with noise canceling headphones.

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★ 4

I’ve been enjoying this Crunch Fitness location. The front desk staff are always friendly and helpful—makes a big difference walking into a big gym where people are welcoming.

There’s something about the vibe here that reminds me of the old-school gyms I used to go to. It’s got that familiar, no-nonsense feel that brings back some good memories.

All in all, it’s a comfortable, well-run gym with good people and good energy. Happy to keep coming back.

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★ 5

I was in town visiting and it was very nice love the layout and wasn’t too busy

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★ 5

Love this gym! It’s clean and the culture is positive. Especially love being greeted by Emma Faye every morning at the front desk! So welcoming.

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★ 2

I’ve been going to this gym for a while and while I used to love it I unfortunately don’t anymore. I have a couple thoughts. 1 - I have no idea why we pay more for “select”? Must be just location because I’ve been to less expensive crunches which were much nicer. Equipment is constantly broken and takes a while to be repaired (cough cough those 3 stairmasters). The bathrooms are plain gross. The gym floors are uneven. I go to wipe down equipment and the paper towel dispensers are constantly empty. I could go on but you get the gist. 2 - it has gotten so busy it’s absurd. I’ve tried going at different times and I’m still at a loss. There has to be some sort of membership cap to make sure a gym still has room for its members? Unless it’s purely about just making as much money as possible which I’m sure is the case. 2.5 - on the note of busyness, within the last month their coaching staff has tripled in size. all of the group classes already take up enough space as is, but I can’t fathom why they are in need of (bare minimum) 10 coaches on staff. It just seems excessive in an already over crowded gym.

I’m genuinely not trying to be a Karen. I understand the industry is crazy and only getting busier. And I’ve tried to be understanding. But it’s getting to a point where management is overlooking things for the sake of a profit. I’m struggling to convince myself to keep my membership. I know there’s not much the immediate gym staff can do about this, but perhaps this review could be sent up the line of command and crunch would consider opening another location in Charleston. Even if it was put right across the street I’m sure it’d still be successful.

Source: Google

★ 5

Plenty of equipment. Even when it is packed out you can get a workout in. Nicki and Niko are the best.

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★ 5

Very good environment, super clean and fun!!

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★ 5

Great gym! Lots of good equipment and love using the sauna.

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★ 5

The best gym in Mount Pleasant. Friendly staff. Tons and tons of equipment. Plenty of parking. Great environment for improving yourself

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★ 5

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★ 5

Zada was a great positive start to my health journey, she was a Great help and VALUE ABLE asset to the Crunch fitness team

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★ 5

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★ 5

Great atmosphere and equipment. I go almost every day!

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★ 1

I went to purchase a day pass and was informed that it cost $35. That price is excessive for the quality of gym. I have expedited Crunch’s in other locations and felt like they were also money grabs.

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★ 5

So far, this gym has been the best gym I’ve ever been to! I appreciate that they allow me to film content with no judgment! Everyone here has been extremely helpful so far. For the price, you really can’t beat the deal!

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★ 5

Great gym! Friendly staff

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★ 5

1st time here today and it was AMAZING!! Had every equipment I needed!! Highly recommended 😉

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★ 5

sensational

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★ 1

Would not honor free trial pass as a non-resident. $35 day pass for a very average gym is ridiculous. Staff couldn’t care less. Gold’s Gym in Mt. Pleasant is much nicer.

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★ 4

Like this gym. It's my gym. They need to work on cleanliness. I'd also like to see towels offered and laundered, but they need to have cleanliness down first.

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★ 5

Great clean gym great staff!

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★ 5

The gym is clean and has more than enough machines, free weights, and cardio equipment to go around.

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★ 5

noah is so great!! hes the best loveee it here

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★ 5

I love this gym

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★ 5

I’ve been going to Crunch Mount Pleasant for a while now, and overall it’s a great gym—clean, well-equipped, and never too overcrowded. But I really want to give a shoutout to one of the employees, Noah, who seriously went above and beyond during one of my workouts. While I was squatting, I pushed a little too hard and started to lose control of the bar. Without hesitation, Noah rushed over and helped stabilize the weight before things got dangerous. He was super calm, professional, and honestly just a really kind person. It could’ve been a bad situation, but he handled it perfectly. It’s rare to find staff who are not only attentive but genuinely care about people’s safety and experience in the gym. Noah made me feel seen, supported, and safe—and that makes a huge difference. Thank you, Noah! Highly recommend Crunch Mount Pleasant—and if you see Noah here, you’re in good hands

Source: Google

★ 5

Best gym in Mount Pleasant 💪🏾

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★ 5

Switched from Planet Fitness to Crunch and I got to say it was a great move. Crunch employees are always super kind and the equipment is vast. There are busy times like any gym, but the amount of freedom you feel is overwhelmingly better than Planet Fitness. Overall, very pleased and have already noticed gains and strength.

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★ 5

Did one on one's with 2 trainers the best decision I've made i didn't have the will to work out but after going to college I felt that I need to work out and strive for a better life shout out to Bryce Jason Colton and noah

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★ 5

They have everything and the staff is helpful and friendly.

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★ 1

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★ 5

Colton is him

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★ 5

Amazing gym the GM Brandon actually cares about his members

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★ 5

Really good gym and not that crowded later in the week.

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★ 5

love this gym and nicki at the front desk was awesome

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★ 5

Nate is so friendly at the front desk. He really cares about all of the guests at crunch. I support this gym with everything inside of me

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★ 5

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★ 5

Clean, great staff and great classes. Also love the option for child care

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★ 5

Fantastic!

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★ 5

I workout here. Better than PF

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★ 4

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★ 5

Best gym ever. Great equipment and friendly staff.

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★ 2

Ugh I really hate to complain. But I am a peak results member and because this is a “Select” gym it was $10 for a day pass. I travel the coast for work and have been to several crunch’s. This one being a Select is so laughable. My home gym is the Myrtle Beach location and it’s 10x’s nicer with way better equipment and amenities. Do better and switch this to a regular crunch. This one isn’t special just because it’s in a costly area.

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★ 5

front desk ppl are fire i got a free redbull

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★ 5

Awesome gym‼️ Great energy, clean, nice people!

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★ 5

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★ 4

Where is the front dest staff this morning @ 8 am?

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★ 5

Brandon is the man at the front desk

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★ 5

Great gym! Brandon was awesome 👍🏼

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★ 5

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★ 3

Machines, employees, and overall score was a great experience. However the men's restroom is disgusting to walk into, there's a stench that never went away the whole month I was there. Ended up just skipping the restroom all together when I could. Other than that, solid gym.

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★ 5

great gym and great staff

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★ 5

Shi is tight

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★ 5

very polite staff 👍

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★ 5

best crunch ever

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★ 5

Brandon is the best!

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★ 5

These guys are so awesome. Facility is clean and it has everything you’d need!

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★ 3

I've apparently had the same problem as many others with this location. Because it's a premier location I can't use the added facilities that I pay for at my gym. Like the aqua massage beds and the red light therapy and what not. I honestly don't know what makes this location a quote" Premier location considering it has all the same shit that all the other gyms have what if I'm paying the highest membership to get into all the gems Nationwide I should be able to use the facilities in this one. All I know is that if you're going to be a self-proclaimed Premier gym then you might want to put that on the door so that people know that they're not allowed to use your extra facilities that you offer just because they are from out of town

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★ 5

nice place

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★ 2

Too dirty. Clean would be nice. Also closes too early

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★ 5

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★ 5

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★ 5

Clean and friendly staff

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★ 1

Member of Crunch in FL (basic plan) and they wanted to charge me $35 for a day pass. It’s $12 a month to be a member…could have just signed up for that. Guy at front had no clue what was going on, had to call a manager who was unhelpful. $35 a day for this place is laughable.

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★ 5

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★ 5

Amazing gym, great equipment

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★ 5

Best gym I’ve been to

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★ 5

The best, clean and friendly environment

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★ 5

Really solid gym

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★ 5

Been to a lot of crunches around the US and I think this one is the best location in Charleston. The only one so far that has a sauna (like why?) and I just liked the layout of this location. Everything is more spacious, where they have certain machines set up makes sense compared to some other ones it doesn’t and makes it feel more crowded. I wish I didn’t live so far or else I would be regularly going to this one!

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★ 1

Terrible front desk staff. We moved here 6 months ago and have been coming to this location on a monthly basis and today they denied us access?? Instead of working with us to help resolve the issue they just said their other coworkers must not have been doing their job? Terrible customer service and not solutions oriented. So rude.

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★ 5

Awesome equipment. Everything is up to date and in great condition. It is very rare that a piece of equipment is broken. Bathrooms are always clean.

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★ 5

Bob is the best! He’s so friendly and creates a warm atmosphere for all guests!

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★ 5

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★ 5

I love this gym the community is amazing. The staff is so welcoming i’ve created such a great community here.

I love Jenna, Bryce, Justin, Caleb, Nathan! so fun:)

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★ 5

Great gym for oly lifting

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

Caleb was chill at the desk

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★ 5

Best in town

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★ 5

Great quality

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★ 5

Great

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★ 5

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★ 5

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★ 5

My favorite gym ever I love Crunch. Liam is the best personal trainer and Caleb is amazing at scanning people in at the front desk!

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★ 5

I looooove Crunch! Liam is the best trainer ever and Caleb is so amazing at the front desk! They are so good at scanning people in!

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★ 5

Liam is a great coach

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★ 5

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★ 5

The only complaint is that the sauna doesn’t get hot enough

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★ 5

BEST GYM EVER!!!!

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★ 5

Staff is very friendly and has many machines! Love this gym!!

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★ 5

Kale was amazing helping my membership you guy should check them out

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★ 5

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★ 5

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★ 2

Crunch Mt Pleasant is a great place to workout. Has some great equipment and other member are very respectful. The hours are really amazing, when it opens on time. There have been three incidents including today when the staff has not been there to open the facility. Please hire a team member who is respectful of other’s valuable time it is 6:30 and no access.

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★ 5

An amazing gym with little to no equipment out of order as opposed to some gyms we’ve been members of. Additionally there are plenty of the same machines to avoid having to wait around for something in the middle of a good workout. The staff is nice and welcoming but not pushy about extra programs and such. Always clean gym area, locker room, etc. Would recommend!

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★ 5

Awesome gym Brandon was big help

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★ 5

Shawne was very helpful… sharing the benefits of your gym. Enjoyed my time there….

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★ 5

My first session after joining Crunch Fitness in Mt Plesent was with Yancey P, and it was wonderful. I loved that she did every set along with the class and this amazing woman had just finished a session doing every set with the previous class. That was INSPIRING!!

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★ 5

Shawn was very helpful getting me signed up!!

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★ 5

Cool spot, loved Shawn

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★ 5

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★ 5

Best gym in Mount Pleasant

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★ 5

Clean facilities nice staff

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great front desk service

And the gym is packed with all sorts of amazing equipment

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★ 5

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★ 5

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★ 5

Great gym, superb staff

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★ 5

Great gym

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★ 5

Great Gym. Great Staff

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★ 1

Outdated, old equipment and the gym is dirty

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★ 5

Staff is amazing and very helpful. Equipment is up to date and very nice. Gym is clean and organized. Highly recommend

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★ 5

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★ 5

Best gym on the planet.

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★ 5

I love this place

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★ 5

Love this Crunch and especially the Zumba instructors Luciana, Jessica and Rodney. First class!

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★ 5

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★ 5

El mejor gym de charleston

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★ 4

Staff is helpful and friendly equipment is decent !

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★ 5

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★ 5

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★ 5

We are new to Mount Pleasant and were looking for a real gym. Nate was friendly and knowledgeable. New members here! 🙌

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★ 5

Lydia is a rockstar!! Extremely helpful staff, great equipment and wonderful atmosphere!

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★ 5

Club is clean and equipment is great

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★ 5

I love this gym! Lydia is great.

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★ 5

Great gym!

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★ 1

Could someone explain why female employees clean men’s locker room while men are naked?

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★ 5

This review is more about the business end of Crunch Fitness Mt Pleasant. Huge kudos to Lydia Coccitto...the GM of Mt Pleasant. After a somewhat strange but serious billing error I discovered in early October I tried to rectify through the original club in Park West but was unsuccessful despite contacting 4 times. A big problem is that I no longer live in SC and have not since 2013 so going into the club was not an option.

After getting really fed-up and revved-up I began seeking the next person up the chain. I was given the GM's name and email by a very helpful club desk person and sent an email outlining my problem. Lydia not only picked up on my frustration but returned my message that evening and got back with me first thing the next morning with what caused it and the resolution.

Here is a person that thoroughly believes in Customer Service which is virtually extinct today. If she cares enough to resolve my issue I'm certain her employees are likewise trained and must provide an excellent atmosphere to workout in. Thanks Lydia!

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★ 5

Great gym its like a second home great team and members

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★ 5

Absolutely astonishing team and members hugely recommend this gym

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★ 5

Love this place so much great gym

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★ 5

I love this gym

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★ 5

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★ 5

Great place to work hard!
My trainer Austin works me hard and and sets easy to follow work outs that push me to be better

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★ 5

Great gym. Been going here for 4 years. Brandon the AGM is awesome! A lot of parking, good selection of weights, and the turf is awesome for alternative workouts.

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★ 5

Brandon Geiger was of great help when I came to this location!

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★ 1

It’s a “Premier Club” I have a the highest level of membership that lets me go to any Crunch Fitness in the country. It’s a pain to travel to North Charleston just because this is a “special” club. The amenities aren’t that different from any other normal crunch I’ve been to. I was in town for only 2-3 months and couldn’t justify paying extra just because it’s 10 minutes closer. Everytime I explained my case the employees and management were beyond rude.

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★ 5

This gym is great, literally has everything you need. Also the staff are amazing, Brandon is always helpful and knowledgeable with a great attitude.

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★ 5

Great environment, with great people. I will be returning!!

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★ 5

Was visiting a friend and went to this gym for a week. The staff was friendly and the environment was fantastic. Would recommend to anyone.

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★ 5

Great experience all around. Staff was very helpful. Brandon assisted me and answered all my questions to satisfactory!

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★ 5

Amazing team great equipment sauna is awesome

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★ 5

CRUNCH FITNESS IS A GOOD & EXCELLENT GYM TO STOP BY WHEN YOU ON VACATION IN CHARLESTON,I STOP BY THERE EVERY CHANCE I GET WHEN IM IN TOWN 💪🏾

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★ 5

My trainer Brandon Geiger is the best!!!!!!

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★ 5

Love this gym and the trainers, Brandon really stood out to me. He goes above and beyond when it comes to his job.

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★ 5

Great gym 👍🏻

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