★ 4

Great place for the price, chill atmosphere, no sauna though.

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★ 1

I witness almost every morning homeless being allowed to walk in without scanning a membership card and use the facilities. If they are paying for a membership, then that is OK but at least enforce them to have to scan a membership card just like all other guests. It does not send a good message to the members When they see this happening without scanning a membership card. Also, I really hope the gym is not giving a complementary membership to these folks as that is flat out not fair to the members that pay.

Aside from that, this gym desperately needs a sauna. It is one of the only crunches that I’ve been to that does not have a sauna. I asked the GM one day if they ever plan on installing one and was told there is not enough room in the locker room. Not true, these locker rooms are HUGE compared to other crunches I go to. Meanwhile, the Mount Pleasant Crunch locker room is significantly smaller and they were able to install a sauna.

If I didn’t travel for work and use other crunches on the road, I would have switched to the new Fit Life down the road a while ago.

***Disclaimer - I’m not putting blame on or calling out the GM, simply just sharing my experience. I know all of this is out of the GM’s control and it’s ultimately due to poor ownership. The GM is cool 🤘

Source: Google

★ 2

s gym is honestly disappointing for the price they charge. They constantly open late, which throws off anyone trying to stick to a morning routine. For what they cost, you’d expect consistency and better management, but that’s not the case here. The equipment is fine, but definitely not worth the monthly price — especially when you can find other gyms in the area that open on time and offer more for less. I wouldn’t recommend this gym unless they improve reliability and value.

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★ 5

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★ 1

People inside are great. Your company on the financial side sucks bad. You guys need to read the contract before you sign. Its not easy just to cancel. They make sure they get one more payment before you close. It just happened to me. Just read your contract before signing. It will save you the headache

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★ 1

Never heard of a gym not providing water before. Happened a couple weeks ago at this point, but there’s definitely some mismanagement here and I wanted to call that out

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★ 5

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★ 1

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★ 1

Terrible, they don't do any maintenance, it takes them a long time to fix the machines, we've been without water for over a week now!!

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★ 5

Great 👍

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★ 5

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★ 5

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★ 1

When I signed up I was told front desk that the amenities and machines were working. Everything was up to par but every time I come in there's more than 10 machines broken and the sauna is always down or not fixed. They constantly try to upsell you things. When I tried to cancel my account I was told it would take 30 days. The 30 days came and gone. My count was not canceled. I was told I need to come into the office to cancel. Came by the office after getting a ride and there was nobody who could help me cancel my account due to no manager being available. I finally get a hold of on-site manager a few days later. They tell me I would have to come back in to cancel my account. I unfortunately don't have the access to make it there. They will not work with you to cancel this account. So make sure if you are going to cancel. You do so 30 days in advance or they will keep charging you

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★ 5

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★ 5

Great staff great place and it’s clean

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★ 5

Awesome gym !
Awesome people!

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★ 5

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★ 5

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★ 5

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★ 5

This gym is awesome!!! Michelle the manager is very friendly and always smiling. The equipment is always clean. This is a great place to workout.

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★ 5

The staff at Crunch Fitness are always friendly and greet you every time you come in. There are plenty of machines and workout spots available, and they offer a great variety of options to choose from. Overall, an awesome place to work out!

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★ 5

Awesome gym!!! I have a great workout every time and the staff are very nice!!💪💪

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★ 5

Clean gym, plenty of equipment and very friendly staff.

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★ 5

Michelle is great!!!

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★ 5

I can’t say enough about how amazing Michele is at running this gym. She creates such a welcoming environment the moment you walk through the doors. The space is always organized, the team is motivated, and you can tell how much pride she takes in making sure members feel comfortable and supported. Michele goes above and beyond — whether it’s remembering people’s names, encouraging their progress, or making sure the gym is clean and running smoothly. She’s the type of manager that makes you actually look forward to coming in.

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★ 5

Michele the manager is sooo loving and welcoming to Crunch fitness. Not only is she very kindhearted and friendly she is a huge impact to this gym community here ! Thank u for all you do ! You are appreciated! Thank you for making crunch fitness so great and enjoyable! ❤️

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★ 5

Very satisfied with this gym. I had a few questions and the manager was very helpful. Better than the gym I was going to!

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★ 5

This is the best gym ever Travis and Michelle are great .

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★ 5

Great gym awesome staff

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★ 5

Michelle @ the front desk is amazing. Great customer service

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★ 5

Awesome staff!! Thanks for helping me reach my goals!!

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★ 5

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★ 3

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★ 1

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★ 1

Big Gym lots of equipment HORRIBLE EMPLOYEES, HORRIBLE AREA. Wife and daughter were harassed by employee and the female manager said she would talk to the offending employee. Not a safe atmosphere inside the building and definitely outside. Planet Fitness or Pivotal fitness. Anywhere but North Charleston Crunch.

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★ 5

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★ 5

Ally is da best

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★ 5

Michelle is amazing and I love the North Charleston location. You all come workout here.

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★ 5

Michelle is awesome and I love the north Charleston location. Let’s go y’all gotta come workout out here.

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★ 5

Ally is the TRUTH come through and SEE her ASAP

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★ 5

The best place to train, super friendly staff

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★ 5

North Charleston Crunch is great!. Staff is amazing and so helpful. The facility is clean with lots of equipment for all your workout needs. Highly recommended this gym.

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★ 5

Ally is the best person here!!!!! Come to this gym

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★ 5

Extremely happy with the excellent customer service and smiles from the entire team.
They make you feel welcome.
Special shout out to Missy.
Everyone greets guests with a smile and friendly customer service.

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★ 3

Way to crowded but price was good for the time we needed so overall not a bad gym!

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★ 4

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★ 5

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★ 5

Great gym

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★ 5

Great gym clean environment

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★ 5

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★ 5

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★ 5

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★ 5

Great facility and staff.I love it there

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★ 5

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★ 5

Amazing

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★ 5

Friendly staff. Clean gym with plenty of machines.

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★ 5

Love the atmosphere and all the equipment. Childcare is awesome and does a great job. Always feel welcomed when I come in.

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★ 5

Love the cleanliness and professionalism from the staff! The child care center staff are always on point!

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★ 5

Kids crunch is amazing and the lady at the front desk, Missy, was extremely helpful

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★ 5

Missy is always super cheerful and helpful!

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★ 5

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★ 5

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★ 4

Just joined and love it! Signed up with Mo for personal training and using Tru Coach every day to motivate myself to get at it! The staff is friendly and helpful anytime I need them. I am enjoying my workouts again and the classes are fun too! I have already recommended this gym to others.

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★ 5

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★ 5

Pretty sick place

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★ 1

Dear Crunch Fitness Management,

I am writing to express my extreme dissatisfaction and outrage regarding the appalling condition of the water fountain at your North Charleston location. Not only is the water fountain out of order, but the filter is outdated, resulting in water that is grossly unclean and potentially hazardous to anyone using it. This is completely unacceptable, especially in a gym environment where patrons are exerting themselves and sweating profusely.

The importance of access to clean, functioning hydration stations cannot be overstated. The absence of a working water fountain poses serious health risks, including dehydration and exposure to contaminated water, which can lead to serious illness. This negligence is nothing short of reckless and demonstrates a blatant disregard for the health and safety of your members.

While other fitness chains such as Planet Fitness provide complimentary bottled water to their members, Crunch Fitness is failing to meet basic standards of hygiene and customer care. The lack of a proper water supply not only inconveniences members but jeopardizes their health. This situation is completely unacceptable and should be addressed immediately.

I strongly urge you to rectify this situation without delay. Furthermore, this issue warrants reporting to local health authorities as a matter of public safety. Customers deserve better, and it’s your responsibility to ensure a safe and hygienic environment for all who walk through your doors.

I expect a prompt response detailing what steps will be taken to fix this issue.

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★ 5

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★ 5

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★ 5

GOOD GYM

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★ 5

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★ 5

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★ 4

I did a day pass and front desk staff was very friendly and informative on all of the questions I had. Gym floor and bathrooms were clean and they had all of the machines I needed. Overall it was very good.

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★ 2

Wifi is down. Computers are down. Water isn't working. And you aren't able to purchase water bottles. Really sucks if you forgot your bottle. Have to cut my workout short so I don't dehydrate. They have water, but they won't give it out since we can't pay for it.

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★ 5

Nice people, clean facility, awesome space all around

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★ 5

First gym session in a while and I absolutely loved it!

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★ 5

I prefer here over planet fitness. The staff is wonderful & helpful.

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★ 5

Good gym. Amethyst is a good employee so as everyone else

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★ 5

Im from brasil its my first time in this place . It's big , clean , have a lot of machines and the costumers services representative are really polite and pretty

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★ 5

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★ 5

Love this place! Great staff and equipment always available. A+++

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★ 5

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★ 5

Great gym, clean facilities, group class options available

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★ 5

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★ 5

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★ 5

Clean floor and staff is super sweet and respectful, amy was awesome

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★ 5

I love this crunch and my personal trainer Dani !

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★ 5

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★ 5

Love this place!!!

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★ 3

I switched to planet fitness and I am so happy!

I originally chose crunch for the childcare but my kids always got sick after being in there.

There were a few childcare employees that made me feel welcome, but for the most part I felt out of place there.

I paid for years of membership and hardly used it. When I finally decided to end the membership, it wasn't a simple cancellation.

In the beginning (3 years ago) it was great but too many changes and disengaged management left me searching for a better option.

Source: Google

★ 5

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★ 5

I’ve came with my mom a couple of times and love it here! Plenty of work out options and resources!

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★ 4

Medium for a Crunch, Crunch fitness is never too bad. The heavybags are simply not filled enough. The 3 are uniform but all 3 are too empty… YouTube it guys. My other suggestion is for the owners, guys, it’s Charleston. Get some air flow other that one big ceiling fan in the middle. The kettlebells do not go heavy enough… again, message to owners, people come to Crunch as opposed to Planet fitness for non-standard stuff like kettlebells. Keep heavier ones too. Only one leg press machine which is too few, other than that it’s fine.

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★ 5

Great gym!!!

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★ 5

Staff is really friendly and Gym is very spacious and clean

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★ 5

Do the training and insist working with Jay Gavilanes! He pushes you and you get results! It’s one of the best investments I’ve made in my health so far.

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★ 3

Pros:

The front desk staff and manager are extremely friendly, helpful and accomodating

Cons:

This location has improved as they brought in more equipment. They have too many treadmills though that are never all in use or even 50%. They also have a lot of worthless things like strange elliptical variations. Summerville or West Ashley could use some of those excess treadmills and throw the other worthless cardio machines away. This stuff I'm saying isn't hard, just sit there for a whole day watching utilization with a notebook.

This is also the dirtiest crunch in the region. The bathroom and several areas on themain floor are often out of paper towels. The water filter is frequently beyond the posted "change date" by several weeks. I didn't see it but I heard cockroaches came out of the water once. Good thing I went to Iraq. I go here sometimes only because it's close to my house.

Source: Google

★ 5

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★ 1

Lots of the machines have loose or missing nuts/bolts, very unsafe. Management has been told numerous times and problem still persists. Machines often broken/out of order and remain that way for awhile.
Large number of members have left and gone to a new gym that just opened.
If you plan to cancel your membership, it's a nightmare for you to do so. They make it near impossible, so they can keep charging you.

Source: Google

★ 3

Bathrooms have clogged toilets no toilet paper and desk persons won't resolve the issue, cleaning is also a current issue

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★ 1

It's easily the worst gym experience I've ever had. As soon as you walk in, the gyms lighting is small, and the equipment is cramped. A good bit of the machines I tried to use were broke, and if they were not broke, then had a ton of friction or squeeked every time you moved and just bad to use. I went to use the bathroom and shower after. The bathrooms were absolutely disgusting. One toilet had a pile of toilet paper flooding out of the toilet, and the other one had a puddle of urine just on the floor. Showers were okay but also noted they had no hooks, benches, or anywhere to leave your towel, clothes, or shampoo/bodywash.

Overall, it's absolutely ridiculous. Bad look for the brand.

Source: Google

★ 5

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★ 2

I've been going to this gym for over four years. I loved it. Now that I'm a mom, childcare here sucks. If you want your child to be left to cry and the babysitter to be on her phone and in her chair 24/7, go here.

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★ 5

It’s a good gym, love the equipment and great staff. I just wish relax and recovery area were upgraded, red light therapy and a Sauna will be a plus. Michelle is my favorite! ❤️

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★ 5

This is the best gym I’ve ever had a membership with. The Fitness Director Falcon is extremely nice and helpful. He is very informative and great resource when it comes to personal training. And the complimentary Kickoff service his team offers is an absolute steal of deal that Crunch offers. 10/10 good vibes

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★ 5

I love Crunch it is the best gym and you meet a lot of great people here!

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★ 5

Love it here! My favorite gym ever

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★ 1

Please whatever you do not get a membership here. The showers are see through. Its so packed with college kids, it is like you are in a sardine can. If you cancel three days later Alex the GM there will still charge you for 90 days worth of membership and the annual fee.

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★ 5

London, Addison, and William are the best employees ever!!! I love this gym join!!!!!❤️❤️❤️

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★ 5

Crunch is a really good source of health and cardio! I would recommend anyone to go get a membership!

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★ 5

Love this place! Shoutout London

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★ 5

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★ 5

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★ 5

I love it !

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★ 4

Gym is always clean and the equipment is maintained well. I'm still not very familiar with how to use some of the equipment I'd like to buy, I haven't asked directly for help.

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★ 1

My thoughts on the gym.

The equipment needs to be constantly repaired. Which takes a while to get done. Plus it's unsafe because there are times when the equipment will break while in use.

There is mold in the showers

The AC works when it wants to.

The cancellation process is a headache in itself.

Management needs to improve. When you tell management about the equipment or anything that needs to be done. Nothing gets done.

They use so much Lysol at the desk it can poison you and I know this because I got Lysol poisoned by the AGM and nothing was done about it.

Child watch kids are getting sick while visiting the facility.

A lot of the members are tired of how run down it is they are cancelling their memberships to go to other gyms in the area.

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★ 5

Yay crunch fitness North Charleston . London and Addison are crushing it

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★ 5

This is my favorite Gym ! I just love it

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★ 1

UPDATED March 3

The bathrooms and overall cleanliness are still unacceptable—a month later, black mold remains visible in the restrooms, and the equipment is just as dirty. On top of that, the equipment itself remains a major safety hazard. Loose bolts and nuts continue to be an issue, with some falling off mid-use, and the treadmills are still uneven, making them dangerous to use.

Despite numerous reports to staff, no improvements have been made. In fact, multiple staff members have left recently, and it’s becoming clear that this gym is going downhill with no real effort to fix the problems. With new local gyms opening that have the right leadership and employees who actually care about maintenance and cleanliness, it’s no surprise that many of the people I used to work out with—over 20 of them—have already moved to another gym.

UPDATE

I’ve been a member of Crunch Fitness North Charleston for a while now, and unfortunately, I’ve seen the facility decline in quality. The bathrooms and overall cleanliness are unacceptable—black mold is visible in the restrooms, and the equipment is often dirty. Beyond that, the equipment itself is a major safety hazard. I’ve encountered loose bolts and nuts on machines, with some even falling off mid-use. Treadmills are uneven, and I’ve nearly fallen off multiple times.

I’ve reported these issues to staff numerous times, but nothing seems to change. Management recently changed, but things haven’t improved—if anything, they’ve stayed the same or gotten worse. The only reason I continue my membership is the gym’s convenient location on my way to work and the variety of equipment (when it’s functional).

This gym has so much potential, and I really hope this review sparks some changes. If they addressed these problems, I’d gladly recommend it to friends, but many of them have had similar negative experiences and avoid this place altogether.

Source: Google

★ 2

I would leave 1 star if it weren't for the very few nice people I've come across here the last 3 times I worked out at this location. Granted, my workouts have been ok, but the overall vibe and culture is not great. Crunch itself as a business is awful, and this location shows that when something isn't cared for, it starts to wither away. The women's locker room is very dirty and genuinely looks like it hasn't been deep cleaned for a long time. Of course, staff and trainers don't smile or provide encouragement and don't seem like they care about fitness- just having a paying job. I thought the Crunch on Ladson Rd was bad but this one is by far the worst of them. The whole gym needs a revamp but I doubt it'll happen anytime soon. It's a gym and if you truly need to get a workout done, you can achieve that. Hopefully someone comes along and cares enough to have a real positive impact!

Source: Google

★ 2

My experience so far has been a bit disappointing. I joined the gym near my home, only to discover it wasn't open yet. I was able to use other locations, but then the nearest one closed to prepare for the opening of my gym. They said it would take about a week, but it's been longer, and it's still not open. While I appreciate being able to use other locations, they’re quite a bit farther away. On the bright side, the gym facilities themselves are quite good!

Source: Google

★ 1

They have the most NASTIEST bathrooms ever.
Showers are disgusting, seems like they have not cleaned there in years. Literally black sports and mold EVERYWHERE!!!!!!! No wonder why they have a sign saying they’re hiring housekeepers. Hopefully they will get one ASAP. Because this is just unacceptable. Extremely frustrating.

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★ 2

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★ 1

Usually go to the crunch in Summerville but it’s currently under remodel. Came to NC and wow! It was absolutely disgusting. The gym is ran down and the machines are outdated and broken. Below is the male bathroom. Yall don’t even wanna see how the toilets and showers look. Counting down the days till Summerville opens back up. It’s kept super clean and machines work properly. Would never come here again!!

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★ 5

I received personal training from David Cheslek all last year, and it was possibly the best decision I made the entire year.

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★ 5

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★ 5

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★ 5

Love this place, great people great equipment!!

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★ 5

Best gym in the whole world.

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★ 5

Great place to workout really nice staff

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★ 5

Came here to workout while on work travel. Super friendly staff and machines seemed all clean. gym was packed but I mean you have to expect that nowadays and we should want that. My only critique would be how tight everything in the free weight area feels. Felt like I was on top of everyone when trying to workout.

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★ 5

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★ 5

I love crunch. It has helped me gain confidence in myself and am very happy that I decided to take part in being a member.

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★ 4

It’s a nice gym that’s close to my house. It can be a bit crowded but the more the week goes on, the less people. So overall if it’s close to your house then go for it cause it’s good.

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★ 5

I have been going to crunch for about one year now and I think it’s been the best decision of my life it has helped me in my weight loss journey.

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★ 1

If I could give 0 stars I would. Please, just for reference I am not the type of person who likes to complain, but I just want this post to be a WARNING FOR OTHERS. I am back dating this letter to 1/22/2025. I activated this membership in hopes of finding a local gym by my job as I live in a rural community far from any gym. I work at Hyundai Of North Charleston and signed up at the Crunch Fitness on Rivers Avenue. I visited the Ladson gym day #1 and was not happy with the environment at all. The staff was never at the desk to sign up for the Hydro Massage and the gym was very overcrowded with a lot of machines out of order. Day #2 I visited the North Charleston (home gym) as I wanted to camp in town close to my job and not take that hour trek home, to work out and shower. I had never been to this gym and had questions. I was pointed to where the dressing rooms were and dismissed. I wanted a walk around the gym to know where everything is but was not offered that. This gym was even more packed than the Ladson location. I felt extremely overwhelmed to the point of not even getting a full work out in. So, I said, “ Well at least for what I pay I could get a shower in”, but that was not the case at all. I went to open the shower stall and could fully see the naked woman showering in the next stall over as the glass was not clouded so others could not see our naked bodies. I called the very next morning to cancel and was told the manager would call me. I received an email from the manager Alex Phillips and his emails were extremely unkind and I was told in order to cancel even though I was overwhelmed with anxiety walking in the gym doors that I had to cancel in person. I told him the situation and was still told I had to come in person. I was also told he could not do anything about the bathrooms and even though I had had my membership at this point for less than a week I could not cancel and just pay for the 2 visits but he would charge me for 2/22 and 3/22 months as well as the annual fee. Not sure why I would pay for 2 whole months just going twice and why in the world would I pay for a yearly fee when I want to cancel.

Source: Google

★ 1

(Written 1/28/25 updated with picture 2/2/25)

Usually wouldn’t bother writing a negative review but today really set me off. I canceled my membership at there sister property in west Ashley earlier this month and was told I had access to the gym until the end of the month because I’d given 30 days notice and it was 15 days out from my next payment. I tried to go in today at this location and was denied entry.
The customer service associate looked at my account they saw the note that I have access until the last day of the month, however the (I’m assuming) supervisor a shorter lady who was at the front desk who came to assist the other gentleman denied me entry regardless!

Absolutely wild and extremely unprofessional, no clue as to why as like the guy initially helping me mentioned I’ve still got a few days left to use the facility and it’s in writing!!

I have worked in hospitality my whole life, the correct thing to do would to even let me use it just for the day. If you were unsure of the attached document from the other location and have your manager reach out to me about it, or even better call the other location and investigate further before turning me away.

Especially since there IS documentation stating that I still had access, however that would not fly with this lady.

Terrible customer service from her (the guy was just doing his job)

I’ll be going to the west Ashley crunch tomorrow to continue my end of membership but will avoid returning here. Nothing like being told you have until the end of the month then to turn around and go back on your policies.

I hear there’s a new gym opening across the street, go there don’t waste your time with this gym if this is how they handle their members.

It’s a shame because the other Crunch location in West Ashley is actually really good so it’s not the franchise, just this locations management lacks unfortunately.

Source: Google

★ 5

Great friendly staff. I’m just here for a day but I would definitely suggest this gym. Great vibes and plenty of weights!!!

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★ 5

Best Crunch in the States 🙌🏽

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★ 1

This gym is so so dirty, the bathroom is so disgusting, equipments are always broken, not well maintained, husband and I left to go else where. They also have people selling things by the door they try to grab you to show what they are selling, I dont think people that go to the gym to work out and relax appreciate the harassment. Desk staff is very friendly though.

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★ 5

This place is awesome! It has everything I need and more!

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★ 5

AMAZING place!!! Let's GGGGGGOOOOOO 2025!!!!

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★ 4

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★ 1

So I bought a month pass from this location 5 days ago with multiple assurances that I can work out at any Crunch fitness in the country: and I told them that I will be traveling for holidays. I am in a different state with thay Crunch fitness not honoring the 1 month pass despite the receipt. I'm leaving this review because this location is claiming that I worked out that day when I bought the pass--which is a lie becuase I left with my daughter immediately after buying the pass. I told them to pull up the camera. This is a diaster! Very disappointed in Crunch: will definitely updatey personal trainer about this. No more referrals!!

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★ 5

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★ 5

Great gym

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★ 5

Goated gym

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★ 5

Very good

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★ 5

Ha sido una experiencia increíble compartir el gusto por este deporte con distintos compañeros y ver los resultados que se obtienen día con día. Excelente ambiente entre compañeros y se agradece

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★ 4

A very clean and relax environment

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★ 5

This gym is nice. They have a lot of equipment to chose from

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★ 4

Blake is the best and needs to be paid more but it’s only a 4 star because stamps goes here.

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★ 5

Staff is so nice and no matter which time of day I come I can get my whole workout in without having to wait for equipment. They also have a good variety of workout classes.

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★ 5

Great place to work out. Great staff.

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★ 5

The assistant general manager is an absolute angel as well as the daycare lady we adore them

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★ 5

Really good experience! Quality equipment and staff

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★ 5

Me gusta cuando colocan música en español

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★ 5

If you are Looking to adjust your lifestyle , fitness and wellness is the new norm Crunch will help you. Just ask what you want/need and they will match you with the perfect coach and will designed a program just for you. You will thank me later :)

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★ 5

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★ 5

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★ 5

Best trainers in Charleston! Very good equipment and if you don’t come during peak hour you get an amazing workout in.

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★ 5

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★ 5

The entire staff is extremely nice and helpful. They never fail to attend to mine as well as other members needs. Even giving advice that feels like I should have to hire them as a personal trainer to receive. I’ve been lifting for 5-6 years and spent the last 2.5 at crunch, they have all the equipment you will need and it’s always a good lifting environment.

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★ 5

Best staff ever, always with really good hospitality!

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★ 5

Best staff! Always clean and very welcoming!

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★ 5

I have been going to the gym since 2018 soon after I turned 18. I enjoyed the equipment, the staff, and the members that go here. I sometimes consider this gym a second home. There was not a single day that regret signing up for this gym. 💪🏾🤘🏾

Source: Google

★ 5

I Love the new equipment and the staff are amazing

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★ 5

I love it so much omg

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★ 4

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★ 4

Good fitness

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★ 5

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★ 5

This gym is awesome. Great environment with great energy

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★ 5

I greatly enjoy our time at Crunch on Rivers. The attendance are always very nice, the gym is clean and the playlist is very motivating.

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★ 5

I want to say thank you to miss kiara For the welcome and for the tour at crunch gym So I decided to become a member.
Thank you once again for your help

Source: Google

★ 5

Amazing staff love the vibe

Source: Google

★ 1

I actually loved coming to the gym here but recently I’ve been experiencing some issues with my billing and nobody seems to be doing anything to help me out. Let this be a warning to anyone because it’s honestly ridiculous and scary that this happened. But for about two weeks, my account was frozen due to other external issues, I told myself I was just going to pay the late fee after my Account back up and running or I Which just pay the monthly must end upcoming month altogether there was no issue with that for me. The issue was that they got a hold of my husband’s work account information and they charge the money out of his card. Mind you we have not given information or authorized payment through that work card so it was a little odd for me so I called the crunch fitness I told him what was going on. They said they were gonna refund me back the money. I told him OK I was gonna wait for the refund on that money and then I would go pay in the rest and obviously cancel my membership because they did not want to provide any log of the call being made supposedly the card change was made. They didn’t want to provide Employees information of who supposedly took that information knowing damn well I did not call to change the card information and neither did my husband so I wanted to know how is it that they got a hold of my husband’s new work card information and charge the money through. This is just my experience. I’ve talked to other people and they’ve said that they’ve had The same and honestly, it’s kind of scary because they’re getting a hold of our information and their authorizing payments without our knowledge and different method and that’s not OK. So I’m just waiting for that money to get refunded back. I will pay what I have to pay and I will cancel and never come back to crunch fitness this is ridiculous. Shame on you all Playing with Peoples money🤬

Source: Google

★ 5

Best gym in the area by far. Great customer service. Kiara is beautiful.

Source: Google

★ 5

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★ 5

Love the new equipment. Staff are awesome. Loving they are playing classic rock now instead of rap music

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★ 5

Solid gym, chill atmosphere makes it easy to workout. The environment in the early morning is very encouraging. Love the new equipment!

Source: Google

★ 5

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★ 3

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★ 5

Mi experiencia aquí en el gimnacio es muy buena, tienen todas las máquinas buenas y hay un buen trato al cliente, y de trabajar muy bien todos los músculos, los sanitarios son muy buenos y no están full el gimnasio y uno puede aprovechar las máquinas

Source: Google

★ 5

I love it

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★ 5

The kindness of the staff, aptitude of the fitness class instructors, and hydro massage provide me a 5/5 experience.

Source: Google

★ 4

I love their ZUMBA teachers; Silvana and Rosemarie keep you pumped, positive and dancing!!!💃 I would never miss their class unless I was sick or out of town.

They have a new gal at the front desk named, London, and she is absolutely wonderful 👏 ❤

They need to get an infrared machine and sauna to earn a 5 star rating.

Source: Google

★ 4

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★ 5

I love this place. Even though my consistency isn't where I want it, everyone is kind. I would like to not be bombarded with solicitation when entering the gym, though. 😊 Also, I saw this picture on threads. This is from a gym in Bali...can we get these???? 👀 There are too many beautiful people at this gym for us to be unsure of whether or not we can/should approach one another.

Thanks for coming to my TED talk.

Source: Google

★ 5

I love this place

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★ 5

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★ 3

Gym is clean with a decent selection. Equipment can be out of order for weeks to months on end.

Every Monday they allow you to bring a guest for free, and they also host classes. This causes Monday to be an awful day to workout as the entire place is crowded.

UPDATE: They removed the mats for AB work to replace them with bikes. Need to shift focus from cardio to weights. You rarely are at 20% capacity for cardio while weight lifting is 80% + capacity.

Source: Google

★ 4

Edit: Added a star for the new equipment. Now a 2nd water fountain and they're back to 5 stars!!

Broken machines, 1 water fountain for the entire gym that never works properly. Great and friendly staff. Great value for their prices.

Source: Google

★ 5

Michelle and the other Crunch staff are great, they just got a bunch of new equipment and I'm excited about the new things coming. The change has been great and exciting and it shows they want to keep their members happy.

Source: Google

★ 1

Horrible! Lived in sc for 2 months got a membership ship at crunch, then was moving so I tried to cancel my membership. They wouldn’t let me cancel my membership before I moved. Once I moved they said I needed to send a letter to cancel…. I tried that and they said they didn’t get it and it need to be certified and they said there is no other way…. So for the past 8month I’ve been paying on a membership that I don’t use and can’t cancel

Source: Google

★ 1

Cancelled after day 1. Sent the letter to cancel. Theyve been charging me every since and claim they didnt get a letter. Honestly ridiculous. I won't be getting a refund apparently and lost over $250 when I did my due diligence.

Source: Google

★ 5

Me encantan las clases de Zumba aquí sobre todo Con Silvana !!!!

Source: Google

★ 1

I came in at 8am when their childcare is supposed to open however there was no one there. The person at the front desk told me he was waiting on the person in charge of childcare to get there, which I understood. I decided to wait 30mins before getting up and asking how much longer, he turned around and got on his phone and never answered me.

Source: Google

★ 4

Been a crunch member since 2017 and I've been to several Crunch facilities in GA and
SC. This gym is one the cleanest and friendliest gyms l've encountered thus far! I had a great encounter with Mr. Stephen, he's extremely knowledgeable about fitness and gave me some pointers on how to enhance my workouts!

Source: Google

★ 5

best chain gym in the city!

Source: Google

★ 5

I purchased a week membership while visiting family in the area. My impressions of Crunch Fitness is that they care about their members. I appreciate the variety of weight lifting equipment and cardio-focused classes. I tried the Dropset HIIT class and thoroughly enjoyed the intense workout. Since I’m a 5am-er most days, I see Stevie a lot. He is very friendly and helpful. I came into the gym thinking there was a class and when there wasn’t, he recommended I take advantage of the cycling room. I thoroughly enjoyed my solo session. Ha! THANKS CRUNCH.

Source: Google

★ 3

Decent gym for the price. Nice staff. Good selection of equipment. However its way too crowded to get a desired workout routine in. On top of that many of the machines are broken for weeks on end and its full of amateur lifters who like to camp on equipment and have no gym ettiquette. The price point and staff are the only reason this gets the 3 stars. You absolutely must pay more at another gym to get a decent workout in unless you do your workout in off hours. Be warned. Its too bad they dont put a cap on the number of members.

Source: Google