★ 4

Remodeling has occurred and new equipment has arrived. The equipment is higher end good stuff. The place looks great! Better maintenance and cleaning efforts are now evident. Not too crowded. Staff was always friendly and that is still the same. All they need to do now is keep up the good atmosphere!

Source: Google

★ 1

Don’t get a membership here. Nick is very rude and the gym itself is disgusting.

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★ 1

If you value your wallet and basic respect, avoid Crunch. The gym is gross.
Managers Nick & Zada are highly rude and unprofessional. They charged me for 2 months after my membership was canceled within the 30day policy. When I asked for a refund, they accused me of lying even after I showed proof. Total waste of time. This gym is not worth it, save your money.

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★ 3

Staff can not set up memberships correctly and the locker rooms smell and are in poor condition.

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★ 5

I’ve been a member of this gym for 8 years and things have never been better since Crunch has taken over and fixed the place up. I highly recommend membership for north Mount Pleasant residents who value physical fitness.

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★ 5

This is the best Crunch gym with the best instructors (Jennifer, Cindy, Jessica), staff (Zada, Elias, Nick), and personal trainers (Jermaine). So thankful to have my membership.

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★ 5

The new renovations are awesome. Love the new benches and squat racks!

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★ 5

Love the new renovations great work and amazing staff

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★ 5

This Crunch location is great now and I love to workout here. Nice work getting it fixed up!

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★ 4

I really enjoy the atmosphere and the quality of the equipment. The barbell room is one of my favorite parts — it’s well set up and great for strength training.

That said, I think the gym would benefit a lot from some updates to the bathrooms. They tend to have an unpleasant smell and could really use a renovation or deeper cleaning routine.

Other than that, it’s a great gym with a solid community vibe!

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★ 4

Had a small issue and they fixed it. Thank you

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★ 1

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★ 5

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★ 1

Stay Away. Illegal practice. Ani & her manager just told me regardless of what my contract says - which is a 30-day cancellation policy - they WILL charge me for an entire additional month on the 23rd of August thereby requiring me to pay for 50 days and tlshe said "THERE IS NOTHING I CAN DO ABOUT IT". All employees are trained in this illegal practice (per Ani) where they steal your money. Her manager validated that they treat everyone this way.

Source: Google

★ 1

Almost nothing good to say since the ownership change. Perpetually dirty, machines broken, HVAC system inoperable, bathrooms could have come out of a subway. Run away from this mess as fast as you.can. Please manager respond to to me and this post. And make it public. Thanks to the owner for a response. I appreciate the “anticipated” improvements, which have been promised for months, but that doesn’t excuse the lack of basic maintenance (HVAC, plumbing and painting) or cleanliness (sweeping, mopping, trash removal, paper towel replacement), all of which is lacking. Forget the big picture and focus on the details.
Can the owner please fix the HVAC system????
Ok, 10 months have passed since the big makeover was promised. Big announcement about opening today. Then another post about a delay. We’ll get back to you soon about the reopening. This is the most mismanaged place on the planet. Everyone in management should be let go. We’ll see what appears if it EVER reopens!

Source: Google

★ 5

I ran into a customer service situation at our local location. I reached Nathan Scott who had nothing to do with it but was willing to help.

His customer service was beyond outstanding!!! Out of not being helped by 4 other locations, he resolved the issue and was beyond kind!!!

Amazing general manager!!!! Cannot say thank you enough.

Source: Google

★ 2

Staff is nice enough but at some point Crunch needs to step and do what they have been saying for a while and fix up this place. The equipment is in terrible shape, fully a third of the treadmills don’t work, ripped cushions, no organization to the equipment, it’s in really poor condition. You read other reviews and this goes back a couple of years.

Thank you for your reply but it doesn’t take a permit to make sure the equipment works.

Source: Google

★ 1

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★ 1

The gym recently raised its prices, yet the equipment remains outdated and poorly maintained. More concerning, the staff member responsible for opening the facility is frequently late—or doesn’t show up at all—leaving paying members locked out and forced to leave. These issues have been ongoing for some time, with no visible effort from management to resolve them. The lack of accountability, communication, and concern for member experience reflects poor management and a disregard for the people who support the business.

Source: Google

★ 1

FALSE ADVERTISEMENT!!!!!! crunch Fitness is charging FULL PRICE !website says they have full amenities BUT THEY LIE! They have been charging full price for over a year proming a renovation. I wrote on their fb page asking questions and they blocked me . Crunch fitness cooperate NEEDS TO BE HELD ACCOUNTABLE ! apparently they can charge for things you don't even have in the building while they inconvenience their customers by telling them they can drive 20 mins away to get to what they pay for.

Source: Google

★ 1

Air conditioner is always broken.

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★ 1

Bought out around May 2024, all they have changed/ added till now with their "2.5 Million Dollar Renovation" is a new drink cooler and their new sign. The walls are still Pivotal Orange and Blue, mold is everywhere on the ceiling and by the water fountains (which are on their last legs), and not a single machine seems to have been replaced. There are broken machines everywhere and treadmills with slashed treads that are still on the floor. Outdoors there is a gross little swampy patch of AstroTurf with a tire that hasn't moved but only rotted more since O2 lived and died before Pivotal moved in. No mention of when they are starting the renovation except for their "We hope to by the end of the year" line which they have been parroting since they opened. Disgraceful, not worth the upcharge, filthy facility, disgusting restrooms, reduced hours, (Used to be 24 hours!!) and lack of proper AC (It's hot as hell in here in December as I am writing this on the bike). Do better Crunch, make me rewrite this review because it is just embarrassing to see the already bad Pivotal facility get worse with new management.

EDIT 5/23/25: 5 months later, no changes other than signage, same broken treadmills still on the floor. Same broken rower in the corner. Same orange and blue Pivotal walls. Still Pivotal marketing materials on the walls. No sign of when the renovations will start, they keep pushing it back. Crunch, give us a hard date. This gym is dated. They cleaned up some mold on the walls at least lol

**EDIT 2 6/09/25
IT IS HOT AS HELL IN HERE, FIX YOUR AC CRUNCH. I was also wrong about them cleaning the mold, at the water fountain they scrubbed it off where you can see it at first glance, if you look a little back it's still very much in the seam 🤢

Source: Google

★ 1

I have never seen such a disgusting gym in my life. Absolutely filthy, moldy, equipment broken and never replaced. Garbage cans always overflowing, and now its been a week since they had any hand sanitizer. At a GYM! Heck, I could go on and on.
OTOH, the trainers are really good, but I am sure that they are a bit disappointed at the condition of the place.
Been here for over 2 years and its just gotten worse.

Source: Google

★ 1

5/27/25 update:

Unfortunately nothing has changed since my previous post. I really want to write a good review soon. However, the equipment is still in bad shape and not being repaired. Overall the facility is substandard. Updates from owners is always that renovations will begin soon. You will see from their response to my last post, that renovations were to begin by the end of 2024. It is now the end of May 2025. I can only assume at this point that they either do not have the funds to perform the renovations based on low membership or cannot get permits. I also wonder how they are going to phase the renovations since this is an active fitness center? Will it be closed during this process?

Not much good to say. Equipment is outdated and in bad shape. Bathrooms are always dirty. Some machines are broken. Aerobics floor is in bad shape. They have been saying since early 2024 that renovations will begin soon with absolutely no details. This should not be called a Crunch Fitness location until it is renovated and the 10 year plus old equipment is replaced. It is even worse since they have shortened the hours and increased the membership costs.

Source: Google

★ 1

I joined here last year mainly because I live around the corner. I was immediately disappointed in the space but felt like I had no choice. After only a few days here I decided to check out the Long Point location. HUGE DIFFERENCE!!! Do yourself a favor and check it out. The cleanliness, brightness and maintained equipment and appearance will completely change your mind on what Crunch is and can do for you!!

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★ 1

They have promised renovations for over a year but still have not given a date when this will start. Sometimes they don’t open the gym on time. Waited 30 minutes and turned back home.

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★ 2

Decent gym but the equipment needs upgrade/repair across the board. Updating my review 6 months later, certainly no equipment was added by the end of 2024 or at all in 2025. About half the treadmills are currently operational.

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★ 1

No improvement since Crunch took over from Pivotal Fitness, in fact much worse. Not only is it still filthy with broken equipment and lack of basic supplies, but now we have the added joy of hard selling training sessions. I actually feel bad for the trainers who
seem to be forced to upsell. They shortened open hours and increased prices. No paper in dirty locker rooms or on the exercise areas. It feels like the whole place is one big biohazard.

Adding pictures of broken equipment

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★ 1

Nothing gets fixed, place is a mess

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★ 1

I've been going to this gym for a long time...since it was O2. It's gone downhill, unfortunately.
The equipment is run down: pads are cracked, machines bind and squeak. It's dirty and paper towels, for use in wiping down the equipment, are often empty. Toilets are often clogged.
And it's often VERY crowded...where getting access to all the equipment you want is challenging.

Source: Google

★ 1

This gym has turned over numerous times each company promising improvement. Pivitol came through the best but then did not do the keep up. Crunch took over almost a year ago with zero improvements. Replaced Lesmill classes that were always full with crunch classes, which in my opinion don’t compare. Old and broken treadmills and the ones that work are likely dangerous . The place is dirty… really dirty and rarely supplied properly to wipe down machines . Mold everywhere. Ac either doesn’t work or it’s just not on. I feel like they are taking advantage of the convenience of the location in north Mount pleasant as there are no other choices . Please .. bring in another gym out this way . I’ll even take a boutique type gym.

Source: Google

★ 1

It’s the worst. Full of teens horsing around. No one re-racks their weights or wipes sweat off the benches. Recently witnessed teens running around punching each other through the weight room around other gym-goers, while a staff person walked through watching and didn’t say a word to them. It’s 85 degrees inside when it’s only 70 outside. If equipment breaks, it just stays broken.

Source: Google

★ 1

This place doesn’t even deserve the 1 star. If you are considering joining, DON’T. All talk and no action. Can’t even take care of what they have. I feel so sorry for the trainers whose livelihood depends on this facility. I’ve been a member here for years and it’s done nothing to advance, environment, equipment or temperature now for that matter. Broken AC for weeks and no effort to fix it. It’s gonna take someone getting a heatstroke before they tend to it. Sorry for the real review but you had it coming.

Source: Google

★ 1

I agree with all of the other recent reviews. Crunch has done a terrible job since taking over. Equipment is broken and not being fixed. It is very dirty too. It's a shame because N. Mount Pleasant needs a good gym. Crunch is not it though!

Update as of 04/07/25. Renovations have still not begun even though they have been talked about for several months. And to top it off, the air condition has been broken for weeks. I don't understand how any member could possibly give a 5 star review. The trainers may be the only positive aspect of the gym.

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★ 3

This gym is convenient and priced right. Crunch recently purchased this location and they acquired some equipment that is not working and the facility could use dime maintenance so I’m expecting some changes soon. If things are improved I’ll increase my review.

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★ 1

The HVAC has not worked for well over a month. Temperatures upstairs have been over 80F and the gym overall has been in a decline ever since Crunch took over. Asked staff and have had several different responses to why the AC is broke and not being fixed. Summer is coming and the humidity will make this place unbearable. I know renovations are supposed to be happening soon but in the meantime can you not replace ripped benches and brown equipment? Please make it better for all the people paying monthly to use the facilities that are less than what they deserve.

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★ 5

Well kept and friendly environment!

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★ 2

Dirty rundown and half the equipment is broken here. locker rooms are very subpar and smells of mildew.
Was my first time here the other night and couldn't find anybody to give me a layout of where all equipment would have been. Stayed 25 mins then left for the other mount pleasant location

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★ 5

These five stars are for Zada Richards. She is the most professional, knowledgeable and helpful individual I have worked with at the front desk at Crunch. If you have questions I recommend you seek her out to get correct information. Thank you Zada!

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★ 1

Just decided to rejoin Crunch at the Parkwest location as it's closer. However, this is still old broken down Equipment from the Old pivotal fitness location from South Mount Pleasant! The floors are disgusting, and the restroom/ locker room is nasty. Trash all over the floors, maybe one set of paper towels to wipe down Equipment. I only saw one person on staff day 1, and the second day front desk had on headphones and couldn't hear me. Fees are outrageous, spin room is way too packed with old bikes definitely hazardous!! The room smelled awful. None of the sanitizer dispensers were filled. This is completely unacceptable what is going on? Higher fees, less hours, and broken equipment and health code violation?! Please do better!

Source: Google

★ 5

Andrew had helped me so much on this journey. He makes it simple. I’ve already been recommending my friends to connect with him, and will continue to do so. I look forward to more progress and gains, influenced by his coaching and programming.

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★ 1

Horrible! Regret re-signing my contract! This place is consistently out of cleaning supplies, broken equipment and a myriad of teenagers not taking workouts seriously. Highly suggest reading Andrew’s critique because it’s spot on!

The staff is nice but in the evening it’s just an absolute madhouse (not the busy gym type either). I mean if you want to watch someone take a 15 rest on 1 of 2 Smith machines (or ANY other piece of equipment), this is the gym for you!

Do yourself a favor and look elsewhere!

Source: Google

★ 5

Thomas is my personal trainer at Crunch and someone I really enjoy working with. He works with a number of senior fitness members and is really knowledgeable when it comes to flexibility, movement and balance. I highly recommend him!

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★ 5

My trainer Thomas is fabulous. He has my workouts planned, but if I have unusual pains that day, he totally changes my workout to help me with my issues. I never have the exact same workouts either. They are definitely customed for my specific needs.

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★ 5

Thomas has been an asset in getting me stronger and more confident in my ability to accomplish movements to strengthen my muscles throughout my body.

Source: Google

★ 5

I’ve been training with Andrew at Crunch Fitness since September, and I couldn’t be happier with my experience. From day one, he focused on building a strong foundation in powerlifting, and I’ve exceeded all of my initial expectations thanks to his guidance. Andrew is not only knowledgeable and professional, but he’s also incredibly encouraging and responsive. Any time I need a change in my routine, he’s quick to adjust and ensure I stay on track toward my goals.

Beyond his expertise, Andrew is just a genuinely nice person who makes every session enjoyable. From what I can tell, all of the trainers at Crunch are doing a fantastic job—they’re always professional, welcoming, and committed to helping members succeed. If you’re looking for a great trainer, I highly recommend Andrew!

Source: Google

★ 5

Great gym, great physical training instructors. Tessa is great

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★ 5

I was looking to get in shape and needed a way to keep myself accountable. I signed up for coaching with Tessa and it is the best decision I’ve made for myself. She is awesome! Super knowledgeable while also making me feel comfortable to ask all the questions about lifting and diet.

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★ 5

Best thing about this Crunch is my trainer, Tessa Pierallini. She’s very knowledgeable about the human body and knows what exercises I need for my needs. I enjoy working with her!

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★ 5

Enjoying the competence and expertise of our trainer Thomas! He does a great job keeping us on track and pushing us forward.

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★ 5

I cannot recommend Andrew enough as a personal trainer at Crunch Fitness - Park West! Working with him has been an absolute pleasure and truly inspiring. From the very first session, he’s been not only an amazing trainer but also a great listener and a genuine person. He has been a key part of my journey in improving my physique, boosting my confidence, and getting my mindset back on track. His strength coaching techniques have been the best I’ve ever experienced.
Andrew is always there for me—never missing a session and always pushing me to be my best. Even on days when I felt off track, he helped me get back into the groove and stay focused on my goals. If you’re looking for a trainer who will help you achieve your fitness goals, no matter where you are in life, Andrew is THE guy! He’s an amazing dude, and I’m incredibly grateful for the progress I’ve made under his guidance.
I also want to take a moment to acknowledge the staff at Park West Crunch Fitness. I know there’s been some chatter about delays in renovations, but it’s important to remember that these things happen, and it’s not the fault of the employees who are simply doing their jobs. Everyone I’ve interacted with there has been kind, helpful, and supportive. So, please, let’s keep the positive vibes going for the amazing team at Crunch Fitness!
Andrew, thank you for everything! Keep doing what you’re doing—you’re making a real difference in people’s lives!

Source: Google

★ 5

Ask for Andrew if you are looking THE BEST personal trainer in Mt. Pleasant! If you’re reading this, this is your sign! Do it! Going to crunch twice a week for training was the easiest decision I’ve ever made, and the best thing I could’ve done for myself. Andrew is super knowledgeable, experienced, and does an incredible job at motivating you! The progress I’ve made in my fitness journey with Andrew is more than I ever could’ve done on my own, totally worth it! Great community at Crunch and friendly staff, so happy I found them!

Source: Google

★ 5

I’ve been working with a trainer for over 20 years. It’s a vital component in reaching and maintaining my goals. I started working with Andrew Sayler 7 months ago. He starts and ends every workout asking me how I’m feeling. He is subtle in getting me to exceed prior limits. The results are noticeable and consistent. He understands what exercises work which muscles, what workout compliments another… And my thighs and butt look great!!
He’s sweet and tough rolled in one.

Source: Google

★ 4

Signed up because I really needed somebody to coach me. Andrew Sayler was assigned to me due to my background training and needs. He has taken the time to build me up including legs and core which I routinely hate to do. Much improvement in my performance in BJJ and also as a lifestyle choices. The 4 stars is for the equipment that truly needs to be updated to crunch standards in other facilities but I believe is a work in process pending TOMP approval of permits etc.
From the coaching standpoint Andrew is the man!!! 5 stars to him! Highly recommend him

Source: Google

★ 5

Been working with Andrew as my personal trainer and he has been great! I've had a pain in my right shoulder and with his strength training program, the pain has almost gone away. He is very knowledgeable and easy to talk to. Answers all of my questions and is always pushing me to do a bit more but without injury. I would recommend Andrew to a former athlete looking for strength training program.

Source: Google

★ 5

Appreciative of intro to Thomas, through Will, in association with my husband’s longtime membership at Crunch.
He is attuned to my physical/medical limitations and respectful while encouraging and challenging me.

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★ 5

Apart from the aesthetics which need improvement and permits from Mount Pleasant, I am thrilled with my experience at Crunch. In August, at age 71, I started working out with Andrew, an excellent trainer. As a tennis player, I was experiencing more injuries. We work out for two 30 min sessions a week and I work out another 2-3 sessions independently. He focuses on large joint exercises because it's time efficient. Trap bar deadlift from 100 to 130 lbs, Romanian Deadlifts 75 lbs to 105 lbs, Shoulder Press 7.5 lbs to 22.5 lbs, etc. No injuries on the court or in the gym. Functional improvements include being able to easily lift luggage into the overheads, get up from the floor without using my hands, walk 10-14,000 steps a day, carry heavy grocery bags with ease. Basically, I'm stronger than I've ever been in my life. Also lost 7 pounds, eliminated belly fat and built nice muscles. Best investment I ever made to meet my goal to have a long "healthspan". I'm so "sold" on it that I've continued my workouts when I travel.

Source: Google

★ 5

I’ve been training at Crunch/Pivotal for years, and while the facility itself is in serious need of improvements, my experience has been worthwhile thanks to my personal trainer, Andrew Sayler. He is incredibly thorough, knowledgeable, and truly dedicated to his clients. Andrew has introduced me to new workouts that have helped me get stronger and fitter while also teaching me how to use my time more efficiently in the gym. I appreciate the effort he puts into personalizing each session. It’s clear I’m not the only one who values his expertise—whenever I’m at the gym, he always has a steady stream of clients he’s training. I’m looking forward to the upcoming renovations at the facility and hope they happen soon!

Source: Google

★ 5

I’ve been working with my trainer Andrew for a few months now, and the progress I’ve made has been amazing. He tailors workouts to help me achieve my goals quickly and whenever I want to try a new exercise or approach, he’s ready with suggestions on how to maximize the results. His support and expertise have been great. Highly recommend!

Source: Google

★ 5

Shout out to Thomas, my trainer. He’s a great guy, listens to me, and understands my goals. He’s very knowledgeable and explains exercise and what the benefits are to that exercise and how it applies to my goals.

Source: Google

★ 5

If you want to get in the gym and aren’t sure what you’re doing Tessa is the best trainer. So accommodating & is there to help curate a work out plan based on what you want to learn. The gym director knows what he’s doing and really knows how to pair you with the right trainer. Always so welcoming and ready to hear any feedback. I’ve never attended a gym where the staff cares so much!

Source: Google

★ 5

Recently came under new management and is being gradually improved. The atmosphere is very relaxed and most of all the employees are amazing. Everyone is so kind and supportive. The manager Will Is honestly an exceptional person who frankly goes above and beyond.

Their trainers are also super nice and fun to work with, having many flexible plans. I personally meet with Tessa and she has been so supportive in helping me work towards my goals both in fitness and diet. Would highly recommend!

Source: Google

★ 1

Again, we were in front of locked doors this morning. The guy, who opened the gym, was 20 minutes late. It keeps happening...How is this acceptable???

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★ 5

My husband & I have Thomas for our Trainer at Park West and we enjoy our time with him - he is personable but really makes us work hard to get a good workout in our half hour.
Will, the fitness director, was very knowledgeable and helpful in getting us signed up and on our way to a healthy lifestyle. Thanks to both of them!
Cindy & Earl Moore

Source: Google

★ 3

Not a fan of the hustle and bustle. Older equipment

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★ 5

I’m leaving this as a review of my personal trainer at Crunch Fitness, and not the actual business. That’s important since my rating would not be the same.

With that said, at the end of last year my wife signed up at Crunch Fitness; however, we both felt we needed more than just a gym. We need guidance. What machines and equipment to use, and how to use them properly to gain maximum benefit without risking injury.

We were very fortunate to be aligned with Thomas Groesbeck. We didn’t ask for him, it was literally luck of the draw. I have to say, we were incredibly lucky.

Thomas is dedicated to helping his clients maximize their benefits and achieve their personal goals. He is extremely patient, taking the time to demonstrate how to do things correctly. He’s always very positive and polite… never making us feel badly. He’s also very aware and attentive… he notices small changes and checks on us through out the workout. An extra grimace might indicate pain or discomfort… he sees that and adjusts what’s going on, or will focus on relieving after effects.

Beyond that, he’s very professional. Never speaks down to us and adapts his presentation to the client’s level. He’s also incredibly personable and friendly. During any session you feel like the most important person in the gym.

I had my doubts about the utility of engaging a personal trainer, but I must say it was the smartest decision we made after deciding to improve our health with a gym membership.

I’m sure the other trainers are also very good… I’ve heard no complaints about anyone. However, it may be a biased opinion, but I would highly recommend seeking out Thomas for your training needs.

Source: Google

★ 5

I began training with Tessa in October, best decision I have ever made! She is incredibly knowledgeable and has tailored my program to meet my personal goals. I am beyond impressed and thankful for the positive impact she has had on my personal and physical well-being - I am a client for life.

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★ 2

Was not the crunch design. Out dated machines.

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★ 1

Super dirty and most of the equipment doesn't work. My motivation to work out declines as soon as I walk through the front doors. This is seriously the worst gym I've ever belonged to.

*to the response below:
We been hearing this same response since May and nothing has changed. In fact, the gym continues to get worse and worse. I signed a contract because I was told you guys offered the red line classes. Shortly after signing the contract I was told crunch fitness was taking over and The classes would be temporarily canceled and a renovation would start soon. This was in May and none of these things have happened. The filth throughout the gym, Along with broken and faulty equipment is a total safety concern. I moved from three machines today, trying to find a piece of equipment that worked properly. It seems that wvery response to these complaints are an apology followed by, we are starting a renovation soon, but there's never a response to the fact that the place is absolutely filthy. It does not take a renovation to restock the paper towels, clean up the bathrooms, wipe down the equipment, empty the trash cans, and have a working water fountain that does not have mold on it. Sometimes it takes the owner to come in suck it up and clean the place up yourself or hire someone to do it. There is no way you could walk anyone through this gym and say with a straight face that it's clean, safe and worth the price that you're charging the members. I'd give anything to be out of my contract And I know several other people that feel the same way.

Source: Google

★ 2

The equipment is very run down. The gym itself feels very disorganized and cluttered. The workers are very nice. I just feel like the owner/owners need to maintain the place better. The worst crunch I’ve ever been to sadly :(.

Source: Google

★ 1

Promised a multi million dollar rennovation.
Not a single penny has been spent at this location.
If there was another gym anywhere in the area it would collect 100% of the members of this Crunch location.
Very poorly managed, Shame on crunch executive management.

Updating my review.
The floor hasn’t been cleaned all week
There are bandaids on the track.

Its absolutely disgusting
I am removing my
Membership this afternoon
I would rather work out at home

Nice job crunch.

Source: Google

★ 1

Just joined this week after losing access to our other gym, haven't been here since it was Pivotal Fitness. To say that this is less than desired is an understatement, not much if anything has changed since then and definitely very minimal maintenance and no upgrades or Renovations since crunch purchased the building. Not impressed at all, probably will cancel this membership within the month and find somewhere else

Source: Google

★ 1

I have been coming to this gym since way back when it was ESAC. Pivotal is now the best it has ever been. The instructors, trainers and staff are outstanding. The caring, supportive and community mindfulness make membership a very special experience.

The previous 5 star review for Pivotal was hijacked by Crunch, the new owner/management.
Crunch doesn’t deserve the 1 star. The place is filthy, they continuously promise a million dollar remodel, but, are waiting on permits.
I think that is the party line.
Anyway, classes are literally back to back, so as you are trying to put away equipment and exit, the next class is rushing in and scrambling to get their equipment.
Every other gym on the planet has a break between classes for this reason.
It would also resolve issues with parking, because the spaces would clear out in that 15 minute window, making room for the next group of members.
The desk is staffed by a different teen every day, phone scrolling and ignoring the coming and going of members.
Why do I stay? The instructors are the best, and I have been with them for years, through ESAC, O2, Pivotal, and now, sadly, Crunch.
Many members fell the same way.

Source: Google

★ 1

The gym that was here before crunch fitness was great. Since crunch fitness has taken over, it has destroyed a great gym.

First, they reduced the hours significantly. Then, they can’t even meet the expectations of there opening hours and are literally open half the time during expected hours.

Source: Google

★ 2

Regularly doesn’t open on time (60+ minutes after posted opening times). Gym is dirty, equipment is broken and / or missing pieces. Electrical wires sticking out, mold, I could go on.

We understand permits take a long time for renovations, but basic management would prevent these egregious issues.

Emailed, messaged on social multiple times, tried to find a corporate contact, talk to people working - no response ever received.

Two stars only for the few pieces of working equipment, good people who come here and the location.

I hate writing bad reviews and will only do it after trying multiple times to get a resolution. This is all fixable 🙏🏼

Source: Google

★ 2

Second time since crunch has taken over that they do not open on time. Pivotal at least was 24/7. Continuously out of paper towels to wipe down equipment. The treadmill broke 4 months ago and was told that they were getting all new ones by the end of the month. Still sits with a sign do not use. All the bands seemed to have disappeared from the first floor. ZERO new equipment has yet to be brought in. Currently 5:52 am on a Friday and they are supposed to open at 5. FAIL

Source: Google

★ 5

I'm sad to see the negative reviews, my experience has been the exact opposite. I joined the gym 2 months ago and signed up for personal training with Tessa. Best decision I've ever made! I have found everyone to be incredibly friendly and have never had a problem getting on a machine. I wish grace would be given knowing they are working hard to start renovations. Getting the approval from the town hasn't been the easiest process.

Source: Google

★ 5

Zada is always nice and willing to help!

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★ 5

Awesome place to workout and great people!

Source: Google

★ 1

Es una pena que siempre esté sucio el gimnasio en Febrero me toca renovar pero prefiero otro gimnasio que esté limpio. Solo piensan en cobrar, pedir una entrenadora personal para mi hijo y lo único que hace es conversar, a parte que solo la pedí por un mes y me dijeron que tengo que pagar otro mes más en total me cobraron 1600. Principalmente deben mejorar la limpieza

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★ 4

It’s a gym

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★ 5

Great gym great staff great equipment

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★ 5

The trainers at this crunch gym are so friendly and helpful. Been working with Nick for a while now and he’s knows his stuff

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★ 5

Alex kind and helpful, my fav gym too

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★ 2

They only thing they have going for them is the location. They’ve upped the prices since taking over, which wouldn’t matter if they actually changed anything. They talk about renovations, but since they’ve taken over they can’t even seem to put paper towels in the holders or keep the soap dispensers filled. Those things have nothing to do with renovations, more like basic upkeep. It’s a shame because I’ve been to multiple Crunches in other states as well as their other one in Mt P. and always have had great experiences.

Edit: since my last post, the gym has actually gotten worse. For three days they have not had paper towels. Which makes it impossible to wipe down equipment. This is a health/sanity concern! I’ve asked each day and they said that the towels are coming in that day. Which I can understand shipments being delayed. However, there is both a Walmart and grocery store within a mile to purchase cleaning supplies.
The rumor is that there will be 2 new gyms opening up in N Mt P. Soon. Hopefully, at the minimum, they will have the ability to keep the equipment free of sweat and bacteria. I never want any business to do bad, however it appears that the Crunch in Park West is trying to fail.

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★ 5

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★ 5

Awesome Gym

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★ 5

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★ 5

Great gym 10/10 would do again

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★ 5

Love this new location! Super clean, friendly staff. Andrew is an awesome training!

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★ 1

Way worse since crunch took over. Super expensive day passes. Rude staff. Mostly young kids messing around. Will not be coming back

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★ 5

Fantastic gym! Welcoming staff (especially Alex) and an inclusive atmosphere that welcomes the casual and hardcore gym folks!

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★ 1

Since new ownership, more dirty, more expensive, less hours (not 24/7). After 5 years need to look for new gym

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★ 1

Honestly, didn’t think the gym could get any worse after pivotal, but Crunch has definitely proved me wrong. Numerous cable equipment is broken, attachments are broken and metal exposed as the rubber has worn off, stretch areas are filthy, most of the machines have missing parts, and the men’s bathroom is just disgusting. Plus the paper towel and antimicrobial solution areas are usually empty. Not to mention the outside looks like an abandoned building. All this after they raised prices from 29.99 to 49.99, so now paying 150.00 a month for 3 memberships, plus they have a huge yearly “service fee”. Really not sure what they are servicing, but I can tell you since I’m there daily, it’s not the equipment.

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★ 1

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★ 1

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★ 1

Bad environment, dirty gym, Terribly loud music, Broken equipment everywhere, I sliced my hand on a piece of broken equipment. Front desk did not have Band-Aids or any first aid.

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★ 1

ITS NOT 24/7 ANYMORE!!!!!!

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★ 1

Unfortunately, Crunch fitness got rid of silver sneakers and replaced it with their take on what a senior fitness class should be. I was told you just have to work harder. I’m a 59 year old with heart failure so “working harder” is not an option. Very disappointed.

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★ 3

Place needs to be cleaned well. Otherwise it looks ok to me. Just like a regular gym

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★ 1

Nothing has changed since Crunch bought out Pivotal except the hours. Unfortunately they are no longer open 24/7 which makes mornings at the gym super crowded. Quite a few people used to come in before 5 am and now we all have to share this small space at the same time. There just is not enough equipment and now I have to wait in line, which almost never happened before. My biggest issue was cleanliness and outdated/broken equipment. When I walk into the locker room at 5 am, I see trash on the floor, the bathroom stalls dirty, and the I doubt the showers have ever seen any cleaning supplies. There are stains and hair on the shower walls that have been there for months. Lastly, unless proven otherwise, I don't think management/staff cares too much about members. I called twice a few weeks ago to speak with a manager regarding a charge on my account and was told twice that manager was in a meeting and that they would call back. Well, still waiting on this phone call. I am just going to leave it at this. I have a couple more things but I doubt someone is still reading! ;)

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★ 1

Crunch (new branding/ownership) has made this place much worse. They have cut the operating hours drastically, raised the price and the place is falling apart. Treadmills have loose treads that slip over 8mph, the men’s room is always disgusting (paper towels everywhere, locks left on lockers long-term, etc….). Prices went up and they have fixed nothing. Please repair the holes in the walls, the broken paper towel dispensers, bring back the water cooler. Buyer beware, Look elsewhere if considering this as your gym.

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★ 2

Very old and dated looking gym. Not kept up like any other Crunch fitness I've ever been to. Half the equipment needs the cushions replaced. In the gym area it feels like there's no A/C. There's 2 or 3 fans to "cool it down"

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★ 2

The AC here is garbage

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★ 5

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★ 1

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★ 1

I think they clean this place every pay period. Absolutely disgusting inside and the equipment is outdated. Zero stars if I could.

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★ 5

Awesome gym. Clean, convenient and friendly helpful staff.

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★ 5

Thomas is the BEST! I am an older client (80 years old) who dislikes any exercise but thinks I need to “use it or lose it.” Thomas has planned a routine to help me become more flexible, and hopefully to continue to move around. He is patient and encouraging trainer and I highly recommend Thomas!!

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★ 5

Pivotal Fitness is an exceedingly friendly facility starting with Will Blood, the GM.
My trainer, Jermaine Lewis, is very knowledgeable of the equipment and an
excellent teacher. He is very patient with me
and makes sure that at 80 years old I don’t hurt myself. I highly recommend Pivotal Fitness✌️

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★ 5

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★ 5

Large 2-story facility with everything you will need to work out, including an indoor track!

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★ 5

Blake was Friendly and helpful to deal by answering all questions and made it a smooth process to join.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out. Convenient, a wide variety of equipment and even an indoor track. There is help if you need it, and space to work out by yourself if you don't. Good mix of folks at various age levels and fitness. Both my wife and I enjoy it (although she's been slacking lately!). Friendly staff and no pressure.

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★ 5

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★ 5

I am 58 years old and needed to gain muscle and get toned. I have been working with Hannah and she is amazing!! I love the gym as there are lots of machines and a walking track. I can honestly say that having a personal trainer has made all the difference for me. I have muscles!! This is what 58 looks like!

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★ 5

Joined the fitness center last week. Blake signed me up. He is polite, knowledgeable and a sweet person. All the exercise equipment that I could imagine, clean facilities and its 24/7. Had a great session with Jermaine who reintroduced me to the different machines. Looking forward to spending time at Pivotal Fitness.

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★ 5

The silver sneakers classes here are great and I am so glad they offer them! This is a top notch facility and I am enjoying the different classes. It’s nice to have an indoor track too!

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★ 5

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★ 5

Pivotal fitness is a class operation
The staff and instructors are super

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★ 5

Very helpful when I was enquiring about membership options. Friendly and encouraging.

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★ 5

The people there are fantastic

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★ 5

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★ 5

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★ 5

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★ 5

Great gym, you will find everything you need for your training!

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★ 1

This is the most disgusting gym I’ve ever been to. Men’s bathroom floors never cleaned, stuff hanging out the ceilings. Main clientele are high school kids who run in packs setting up tripods for filming themselves and taking selfies in the bathroom. They had to put up restrictions because these kids were drinking in the dirty bathrooms. All this and it’s 5x the price of the very clean and well maintained Planet Fitness in Belle Hall. Save yourself the trouble.

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★ 5

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★ 5

Very clean & big space! Lots of classes to use as well as personal trainers!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym, lots of space, plenty of machines!
Really enjoy working out at Pivotal!

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★ 5

They are great!

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★ 5

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★ 5

A great choice on my part!!!!! Pivotal fitness is a club i have no doubt you’ll be happy you joined. The staff ALWAYS welcomes Everyone that comes in for a workout.

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★ 5

Love this gym and the group classes! Staff is great!

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★ 5

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★ 4

Enjoyed my session with Paula. She is very knowledgeable and she gets a 5 star. The 4 star is because of the empty sanitizer stations. Covid is still out there! Thanks

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★ 5

Super friendly staff and lots of class options. Some reviews complain about extra sign up fees, sign up through AAA if you have it and save some money.

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★ 5

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★ 5

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★ 5

GREAT experience, the staff handled my sign up so easy with my renew active membership, I totally recommend

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★ 1

Overpopulated, overpriced, and an absolute disaster inside. MAYBE cleaned once a week.

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★ 5

Staff have been super helpful. Loving the classes and complimentary session with a personal trainer.

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★ 5

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★ 5

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★ 5

I just moved here from PA and the gym already makes me feel at home. Very friendly and welcoming crew! Lots of equipment to choose from (when it’s not packed)

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★ 5

What a great facility! Everyone willing to help and classes are great!

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★ 5

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★ 5

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★ 5

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★ 5

Cycle class is the best

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★ 5

Love the facility. Great for how I use it and I’m glad to be a member. Thomas has been extremely helpful and professional. Thanks, guys!!

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★ 5

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★ 5

This club has so many different options. And they have a big, beautiful yoga room :)

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★ 4

The gym needs have mirrors in front of the squat racks.

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★ 5

Friendly, polite staff, joining the club couldn’t have been easier.

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★ 5

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★ 3

Pivotal Fitness is average and tired. It's got a bit of a funky odor and not kept well. The leather and padding on several pieces of equipment are worn and torn, and some have rust. Soap and paper towels are often empty in the locker room. And I haven't yet seen a fan that isn't covered in dust, blowing around.

The staff, on average, is pretty apathetic. Low to no energy, and at the front desk on their phone as you check in.

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★ 5

Pivotal Fitness has been a huge part of my daily life and with a staff that is friendly and professional makes my experience all the better. I know I can always rely on Chad, Will, and Jermaine if I need help with anything. I like the layout of the equipment, love the variety of classes offered, and I feel safe when I have to workout late at night. Pivotal has become my other family and I highly recommend checking this place out.

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★ 5

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★ 5

People at the front desk were awesome, they helped me set up a phone app, and explained everything about the membership and free perks that came with the membership. Everyone is friendly, and you feel welcomed. Great place. Best perk is you can access the gym after hours.

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★ 5

Great gym. Friendly people and wonderful instructors. Classes are fun and challenging.

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★ 5

They’ve got all of the equipment i could ever need and it’s Great to be able to get in and get out any time of day! Folks there are very nice and helpful

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★ 5

Just joined! Very friendly and the gym has a full compliment of fitness equipment and classes that will ensure they fulfill your fitness needs!

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★ 5

Great facility and even better staff. Management, trainers and kids club staff are always willing to help. Pivotal Fitness-Park West provides an encouraging and positive environment while keeping their clients motivated to work hard and reach their goals.

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★ 5

Based on our first visit:
Great location and surroundings in residential area. Lots of parking.
Inside covers all the basis including lockers and staff.

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★ 5

Best gym ever. Re-rack your weights!

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★ 5

We love everything about the club!

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★ 5

Group classes are awesome! Staff is very nice and helpful!

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★ 5

Great gym, their facilities are awesome and the staff is super helpful and friendly

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★ 5

Love the facility

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★ 5

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★ 5

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★ 4

Glad to be here!

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★ 5

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★ 5

Well equipped facility and so convenient.

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★ 5

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★ 5

Love pivotal fitness. They have a variety of classes for all fitness levels .

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★ 5

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★ 5

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★ 5

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★ 5

I joined this gym after moving here from LA, where I was a LA Fitness member. Coming from a very large gym, I was worried about the size of Pivotal Fitness, and whether or not I would feel crammed and not have decent access to weights/machines. But after about a month of going to Pivotal Fitness (3 - 4 times/week in the mornings), I'm very happy with my experience.

I have not yet run into any issues with getting access to the cages, weights or machines - and I have yet had to wait for anything to free up. There are multiple cages and at least 1 - 2 are always free at any given time; this is a huge difference from LA Fitness where there would frequently be a wait.

In addition, Pivotal Fitness has done an excellent job in purchasing multiple machines that are typically in higher demand, ie crossover cable machines. Other gyms will purchase a single type of machine to be as broad/diverse as possible, but it seems clear that Pivotal Fitness is owned/managed by people that really do work out, and understand the types of machines that appeal to regular fitness enthusiasts.

While downstairs are primarily weights, cages and machines (along with optional kids care - which is a fantastic value add), the upstairs is a large oval track that circles ellipticals, bikes, treadmills, and stair machines. In addition to this, there are a few machines upstairs that work really well in-tandem with a cardio session.

Overall, Pivotal Fitness is GREAT for anybody seeking an extremely comfortable, non-salesy, fitness-inclined and high performance place to regularly work out.

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★ 5

Will and his team are wonderful! Would recommend this facility to anyone .

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★ 5

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★ 5

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★ 5

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★ 5

Very nice introduction to Pivotal gym. Looking forward to my workout at this gym. Thanks for the inspiration

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★ 5

Everyone,is great.. Very helpful..

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★ 1

Signed up at the West Ashley location and felt mislead on the contract- the larger company or management group- “Peak” then took days upon days to even answer or respond to questions. Quite disappointing.

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★ 2

Pay attention to your bank statements as I have been charged multiple times this month. The "annual" fee being taken out again in September. Not okay. This has happened before.

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★ 1

BEWARE! of hidden $99 enhancement fee which I was charged 3 months after joining. In a world of HIDDEN fees, pivotal fitness joins the club. Was given an apology and told it was in my contract. Ohhh that fine print, guess I should have known better.

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★ 5

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