★ 5

The class instructors make all feel welcome. The addition of more E-gym machines was a good move as well. my only issue is at Eastside is I have to be the one to walk across the studio room to turn on the fans during a class. And then after class a few folk will always say, “wow thanks for turning fans on I needed that! “. Instructors please keep an eye on TURNING ON fans ! Can’t enjoy a class if people get overheated this is part of safety as well. Not up to participants to do. Don’t like the breeze ? — be mindful to carry a sweater layer up. I do. Thanks for your consideration of this. no matter what the temp might be outside or in the studio at the beginning of class. Instructors don’t necessarily feel it because they are up front but a group of 20 or more with inhale / exhale puffing and sweating brings MUCH heat. 🤗

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★ 5

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★ 5

I enjoy the facility very much.

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★ 5

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★ 5

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★ 3

I have been a member of this YMCA for past 11 years. I go to swim at least twice a week, sometime I am close to their closing time, what makes me mad is they start hosing down the sides of the pool with some kind of bleach which is very annoying. Also some times very loud pressure washer. At least wait till all swimmers are out..

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★ 5

Very nice facility, clean and well organized.

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★ 5

Friendly Staff, clean environment, egym is great

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★ 5

Friendly staff and patrons.

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★ 5

Friendly staff, Clean environment, Beneficial Programs, Overall wonderful experience for the whole family and community

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★ 5

I love the Eastside Y - The people are friendly and the Pool is great!

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★ 5

Always clean. Staff is welcoming and helpful. I enjoy the MWF Aquafit program, well directed by Ron Guidone, and fun, too!

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★ 5

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★ 5

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★ 5

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★ 4

My only complaint is that its popularity makes it somewhat crowded at times. Great facility and staff!

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★ 5

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★ 5

Good place.

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★ 5

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★ 3

I'm a recent new member and I don't have Alot of complaints but the biggest one is the lack of basketball courts for the open gym! I understood your trying to run a daycare out of the facility but the one half basketball court is terrible when it's people who pay for this can't enjoy! Why can't you split it half and half I don't understand the need to have all the kids spread out on the courts like that and most of them aren't even playing basketball they are running around or on the floor playing on their laptops this is a little ridiculous when trying to get pickup games going!

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★ 5

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★ 5

This is a great place with terrific energy. Staff are friendly, there is an expansive class list and a variety of fun activities. It’s clean and enjoyable!

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★ 5

East side YMCA is our place. Love staff and facilities for healthy mind, body and soul.

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★ 5

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★ 5

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★ 5

The Eastside YMCA has been a wonderful and rewarding experience for me. They have unlimited hours where I can choose when I want to fit them into my schedule. The group exercise programs have great instructors with many available classes throughout the week. Th e-gym is fantastic and is excellent for weight training. The pool always seems to have free lanes and the hot tub is an added bonus. With my medicare membership the cost is zero. All the enployees are both helpful and friendly. I could not be more pleased and satisfied with the opportunity the YMCA has provided me plus it's only 5 minute drive from my house.

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★ 5

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★ 5

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★ 5

Eastside YMCA is staffed with friendly, knowledgeable people and has a variety of things to do to stay fit and healthy!

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★ 5

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★ 5

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★ 5

This YMCA that both my wife and I go to, has everything you would ever want or need to get healthy and have fun doing it!!!!

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★ 4

The staff is nice and helpful. The facility is clean and organized.

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★ 5

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★ 5

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★ 5

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★ 1

They have the staff watch child safety videos but then management gets very angry with staff for trying to apply the very same safety requirements that are taught in the video Because doing so would be inconvenient.. I hope nothing bad ever happens to the children at the East Side Y.M.C.A. due to reckless uncaring management.

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★ 5

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★ 5

Its great to see swim exercise, pickle ball, for adults and seniors as well as day care and school programs for young children.

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★ 5

Great equipment, plus a knowledgeable and friendly staff makes for a consistently great experience.

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★ 5

We are a YMCA family, and love the Eastside location. It provides great activities and support to our children. We utilize programs, summer camp, and facilities each week and we are healthier and safer because of it. The summer camp staff have been incredible, and those who stay throughout the year have been a great source of light for our kids.

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★ 5

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★ 5

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★ 5

Penfield Y is the best!
Zumba gold with Maribel is fun & full of energy! Community room a great place to meet after class for socialization ☕

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★ 5

Fantastic in every aspect!

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★ 5

Join now. Head and shoulders above all other gyms!!

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★ 5

My kids (ages 8 &6) had a wonderful week at Camp Eastside! The activities were very engaging and the counselors were awesome. They were excited to go every day!

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★ 1

Courts are always being taken by little kids and summer camps. They use all the courts and kick us off RUDELY.

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★ 1

A big part of why I joined this Y is for basketball but basketball courts always seem to be taken for activities like daycare, volleyball, kids basketball camp. I have been repeatedly told by the front desk staff that at least 1 half court would be always open to the members but that doesn't seem to be the case. Extremely frustrating to drive all the way to the Y to play basketball just to see no courts available.

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★ 5

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★ 5

Great place for seniors, with lots to do from exercise classes, games and crafts,book club and social activities or just having a cup of coffee and chilling out.

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★ 5

This Y is friendly, well equipped and fun to go to. I've been going several times per week for years.

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★ 5

Very happy I joined — there’s a great variety of machines and activities available. Very clean and welcoming facility.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's a great feeling to be feeling healthier. I also love meeting new people and developing new friendships. There are so many activities and opportunities to learn - I love the Y!

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★ 5

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★ 5

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★ 5

Get out of the house and do something good for yourself, while making new friends.
Eastside Family YMCA | Penfield, NewYork

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★ 5

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★ 5

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★ 5

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★ 1

Honestly one of the most frustrating experiences I’ve had with a community organization.

The customer service is practically nonexistent. When you call, no one actually helps you just get told to send an email. And when you do that (even multiple times), you don’t hear back for 10+ days, if at all. You just end up stuck in this useless loop of calling and emailing with no real response or resolution.

On top of that, their cancellation policy is ridiculous. If you want to cancel a class and get a refund, you have to do it 14 days before the class starts… which also happens to be exactly when registration opens. So unless you cancel your class the same day you register (which makes zero sense), you’re basically out of luck. It feels like a setup designed to make refunds as difficult as possible.

Super disappointed with both the lack of communication and the lack of flexibility. For a place that’s supposed to serve the community, they’re doing a really poor job.

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★ 5

Definitely a place for the WHOLE family, theres an activity or sport no matter the age! I extremely admire their Christian Based Faith. My family and I really enjoy here.

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★ 5

I have been blown away by the kindness of the camp staff as well as the swim director and staff, definitely a place to enroll your littles in any program. The place is crawling with counselors and my camp kiddo is having an absolute ball. Thank you all!

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★ 5

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★ 1

I come to this YMCA all the time to workout and play basketball and today after my workout I wanted to spend my hard earned money on a snack from the vending machine. I put $2.50 in the machine and I tried to select my snack. The machine said that I hadn’t put any money in the machine so I went to the front and asked the worker if I could get my money back and she said that there is nothing she can do about it. The worker in the front was a lady with black hair and was working at the front desk at 4:00 on Thursday May 29th. All I know is that she was very rude and disrespectful by not giving my money back. Also I don’t appreciate this experience especially when I spend a lot of money for a membership and come to this YMCA so often.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Eastside Family YMCA - The name says it all! A wonderful, modern facility with staff that treat you like family. Caring, expert coaching and instruction, in a warm, welcoming environment.

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★ 5

Great place for exercise and socialization!

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★ 5

Very friendly staff! A thoroughly welcoming environment! I enjoy my time spent there a lot!

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★ 5

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★ 5

Good, friendly and CLEAN

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Jacuzzi & deep pool exercise

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love Eastside. Equipment is updated, variety for the whole family. We have a family of 4, girls are 10 & 12. Lots of friends that also love it here because of the friendly, family environment

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★ 5

Best gym around. Alway spotlessly clean. Very helpful and friendly staff. Wonderful pool. Best classes for seniors. Lots of fun activities and great child care. This place has it all!

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★ 5

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★ 5

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★ 4

The new treadmills and recumbent ellipticals were made for shorter people - the monitors on those machines are a chiropractor's dream - promotes "tech neck".

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★ 5

Great place to work out and meet people.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place , I would suggest having the coffee till 1PM for those that come there after 11,
The staff does an excellent job’s

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★ 5

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★ 5

Great place to work out.

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★ 5

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★ 5

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★ 5

Cleanliness, variety of machines, e-gym, and walking track are all draws for us. Only 15-20 minutes from the house.

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★ 5

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★ 5

Great facility and awesome staff. Many activities for the children to do and a great selection of classes and programs to get into. Up to date machines which is wonderful! Really a great place to want to keep returning to!

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★ 5

Being my first experience ever setting foot inside a YMCA, the greeting by staff and their level of attention was very impressive. The facility is top notch, clean and inviting too.

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★ 5

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★ 5

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★ 5

The staff are exceptionally friendly and helpful, always going above and beyond to assist customers. The place itself is impeccably maintained and kept in excellent condition. They are continually seeking ways to improve the customer experience, making each visit a delight. Highly recommended!

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★ 5

A good place, many use

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★ 5

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★ 1

I quit coming here because the Sauna rules are not enforced. Folks show up fully dressed. I've seen hiking shoes, suits, etc. People who don't shower and sweat into their clothes make the very small sauna smelly.

Folks come in with their private boomboxes, not using headphones. And if they arent playing loud music then the lifeguards crank up their music right at the pool, right beside the sauna. If you're using the sauna to rest, forget about it.

The sauna isn't that hot. 80 to 90 F isn't really Sauna temperature and you have to stay in much longer before you start sweating.

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★ 5

Love it just wish it was a little cheaper for families

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★ 5

Great facilities, friendly staff, and a plethora of programs to choose from

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★ 5

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★ 5

Eastside YMCA is a great place to achieve your weight loss and fitness goals without judgment or discrimination.

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★ 5

Very clean and well run facility.

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★ 5

HOME AWAY FROM HOME!! ACTIVE ADULT PROGRAM

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★ 5

Eastside YMCA is just what my family needs for our health and joy.

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★ 3

Signed my son up for soccer. Had to go in to this location to sign him up. Was unable to do it online bc of website malfunction. The person who signed him up typed my email in wrong. I had to call every week to get up dates about when and where soccer was. Online it said either Monday or Tuesday nights.. soccer was on Thursdays. Called many times to fix my email and still never got updates or the schedule until I was able to update my email with a Y employee at the game. The kids had soccer pictures taken and I never received them. I emailed the Y via player space. Also emailed the guy who took the photos about how to buy them and never heard back.

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★ 5

I travel 2 days a week from North Greece to use the Eastside YMCA. The facilities are first rate, the staff are cheerful, and the members are super friendly.

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★ 5

Smiles every where

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★ 5

this is my favorite Y.
Friendly environment, great energy, feels like I'm in a small town. This Y has a wide and diverse selection of programs that virtually fits the needs of all members. Finally clean, well lit and great staff.

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★ 5

I’m getting used to unfriendly people in most public places- There is a post Covid exhaustion and indifference that I notice.
Which is why I was very happy to find some very warm, friendly, smiling happy service agents at the Y. Makes me excited to go back.

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★ 5

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★ 5

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★ 5

I've been enjoying the pool exercise and it's nice to see my grandchildren there.

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★ 5

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★ 5

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★ 5

Great swim instructors - very nice, safe, and clean facilities

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★ 5

The YMCA has something for everyone. Pool , sauna, steam room and shower area.

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★ 5

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★ 5

Love the afterschool program and soccer program

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★ 5

Good health, good friends, good times

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★ 5

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★ 5

The locker room was very clean & at the same level as private clubs. The floor was constantly dried by a fan so not slippery. The showers and curtains were pristine.
The pool water was clean with just the right amount of chlorine.

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★ 5

Whether it’s in person or on the phone, everyone I’ve worked with at this location has been helpful, prompt, and professional. My family and I love this facility for so many reasons. It never feels over crowded and is easy to navigate and clean. Definitely more personable and positive than other nearby branches we’ve been to.

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★ 5

A great experience for keeping me active and health for over 50 years. So many machines to choose from and classes for all age groups.

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★ 4

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★ 5

This was my son's second year. He loved every day of it and made so many friends.

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★ 5

Jen W., Melany, Danielle B., and Mikey are very supportive and great to work with

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★ 5

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★ 5

We loved sports camp! Thank you all for the hard work and fun activities! We are coming back and referring friends with us!

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★ 5

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★ 5

Fantastic staff and programs. Childcare programs are top notch

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★ 5

We love it!

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★ 4

I love that my kids have a place to play while I work out. I wish that the child watch house were all day, because it limits when I can work out, but am happy to have found a gym that offers child care. The kids love swimming in the pool too. I just finished my fitness consultation, and was very impressed by the Egym system. I’m grateful for our membership here!

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★ 5

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★ 5

I have been a member of other fitness centers for years, and I had my first visit to the Eastside YMCA recently. I was extremely impressed with the equipment quality, variety, and placement. I also found the entire facility nicely designed...good use of space for working out, stretching, and for relaxing as well. Great community space sense. And most of all, the employees so friendly and helpful.

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★ 5

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★ 4

I like the place because it is kept in a good condition and it is a safe environment but the pool floors when you first walk in are kinda slimy

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★ 4

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★ 5

I love the atmosphere here. Always happy people who are trying to be healthy. Great pool and sauna and a great gym. Huge outdoor area there as well. Great for kids and adults.

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★ 5

This is a great place to improve your health, have fun, and meet good people. There is a lot to do there.

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★ 5

Great classes here at the Eastside YMCA. The Staff is friendy and helpful. My favorite class is the 6pm Cycle with Jessica and Tuesday PIYO (Pilates Yoga) at 6:30 with Leslie.

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★ 5

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★ 5

Good location, everyone friendly & welcoming, plenty of classes

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★ 5

Great equipment kept up to date and well maintained. Excellent variety of equipment to choose from. Warm, welcoming atmosphere.

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★ 5

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★ 5

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★ 5

Great staff, personal, friendly and kind

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★ 5

It's absolutely the place to be all four seasons of the year!

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★ 5

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★ 5

Clean as a whistle, super friendly staff, and first class equipment at this YMCA. I belong to several art classes and a book club there. So much fun! I have also brought my granddaughter to the child care while I workout and she loves it. The best family gym I have ever belonged to.

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★ 5

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★ 5

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★ 5

I love the Egym and indoor track!
Staff is wonderful. Facility is extremely clean!

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★ 5

Great place to work out.

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★ 5

The Y has become my daily regimen. With the professional and competent staff, my daily fitness requirements are met with the assurance, no place can do it better.

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★ 5

TIME FOR A QUICK FAVOR?
Reviews are so important for us. Please take a moment to share a few words about your experience - comments are greatly appreciated!
User
Jim Leone

My use of the Eastside Family YMCA is limited to pickleball three mornings a week in the Family Gym. Every staff member with whom I come in contact has been polite, friendly, and offered a big smile. The Family Gym is not scheduled very early for two of the three days I attend. I have the freedom to arrive early and set up the pickleball nets. And I can count on the staff to come early to raise the basketball nets thus allowing a few "early birds" to start playing before the scheduled start time. I appreciate that flexibility.
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Source: Google

★ 1

The BASKETBALL court is for BASKETBALL, not PICKLEBALL, BADMITTON, VOLLEYBALL. I pay $40 a month for the Y so I can play basketball and the court isn’t open for those who work a 9-5.

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★ 5

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★ 5

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★ 5

The staff are always friendly and kind!

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★ 5

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★ 5

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★ 5

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★ 5

We love the water aerobics and the e gym workouts!!

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★ 5

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★ 5

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★ 5

I have made so many good friends over the years; I love the exercise classes; there is always free coffee and shared treats!! No better place to spend my mornings! ❤️

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★ 5

Love the Y! There is plenty of equipment and classes to stay healthy. Plus, the staff is very helpful and friendly.

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★ 5

Great place to exercise,recovery ,to bond with people.

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★ 5

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★ 5

The pools and hot tub are beneficial.

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★ 5

I use the deep water pool and I love it. I have RA(rheumatoid arthritis) and I can move in the water and not hurt.

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★ 5

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★ 4

Simply a great facility and staff!

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★ 5

Very inviting and cheerful place that motivates you to do your best and keep going. Different group activities for every age groups are available. Eastside Y makes a positive difference in you.

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★ 5

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★ 5

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