★ 1

I started coming to this HOTWORX when it first opened, and it was amazing. But now it's horrible. The staff is inconsistent and not like it used to be. The service has gone down so much. I'm now a sweat elite member because I can't stand going to this location. On top of that, I can't even book a session because the saunas are always full and the cycle machines are all broken. I've said stuff to staff, but they just tell me it's fine.

Source: Google

★ 2

I’ve had a very frustrating experience with this location. Despite calling multiple times during normal business hours, I was never able to reach anyone by phone. I received two voicemails confirming that I should be able to pause my membership, but I was never able to speak with a staff member to actually do so.
Now that it's summer and I’m out of the area, I’ve been charged for another month that I can’t use. As a college student, this is an expense I simply can’t afford to waste. I expected better communication and customer service. I had only intended to pause, but I will be canceling once I can reach them by phone.

Source: Google

★ 5

HOTWORX West Columbia is the BEST place to workout! You sweat more in less time! Friendly staff, clean environment, overall amazing! It’s open 24/7 so I can workout whenever I want! I love it here!

Source: Google

★ 5

I love Hotworx West Columbia! There's a ton of perks to working out here. I always feel accomplished after every workout and the staff is so friendly! They make a point to get to know every member personally. Also, I love how this studio allows you to do workouts in an intimate space with a small group + a perk is that it's always clean!

Source: Google

★ 5

I usually don’t write reviews but I’ve only been here for a short while and I love it. Not solely because of the workouts (which are great) but the staff deserve recognition. I’ve been to many gyms from commercial to clubs and a lot of times staff can be snobby and come across judgmental. However, all of the staff here are so welcoming and friendly and treat you the same regardless of where you are in your fitness journey. Being able to feel comfortable in the gym is priceless.

Source: Google

★ 1

Do NOT sign up for HOTWORX in WEST COLUMBIA! (Or go if you’re “sweat everywhere”)

UPDATED: Please read her response to this review. I think it speaks to all the things I mentioned. *1st Even if she doesn’t have my compressed ( yet another excuse) that isn’t the customers problem. Stop telling clients you provide things that you don’t. *2. I never hung up on her, I told her I was ending the conversation when she very rudely told me I didn’t have to come back.
#3 Her and her staff are flat out LIARS! I told her that my account was overdue because I was unable to get someone during staffed hours to freeze my account. I am a single mother and I do my best to manage everything. I never claimed financial irresponsibility, I informed her I was having a hard time only to express my difficulties in getting in the building. I think it is incredibly poor taste for this owner to speak about a customer like this. I am not sure I’ll ever use another HOTWORX again. The owners that I have met are unprofessional and only concerned with their own profits and not clients progress. It’s really sad. Please beware before you spend your money here. Especially if you’re a single parent doing your best to manage your life and your health for you and your kid. Save yourself from what I went through. I am screenshooting her response to include with a list of other things she has said about me to others in the community. I am shocked that she calls her self a professional and then goes on to slander customers.

I have had bad experiences one after the next. First of all this location stays dirty and poorly maintained. The water fountain has been broken practically all summer. I spoke to the staff on three separate occasions before today and they just keep blaming the owner and corporate. Today the OWNER told me she has “HAD” to buy TWO cases a week herself! Wow… two whole cases…for how many members??? There is ZERO accountability at this location. The bad attitude of the owner has trickled down to the staff. The owner also told me if I don’t like it there because of the water, I don’t have to come but that is suppose a benefit of my Sweat Everywhere membership. (They sell this upgrade to you like your some sort of VIP but it is just to take more money.)

The thing that made me just pick up my things and leave today is the fact that the person in the room with me did not schedule a session (technically I don’t think she has to) she had an UNAUTHORIZED mat and no towel and when I went straight to Addison the manager she did ABSOLUTELY NOTHING!!! LITERALLY NOTHING! I told her then I would write this review and I was giving her a chance to try to do anything to fix these things. All she did was call the owner and lie saying she offered to buy me water! Wow! What really cracks me up is that she can stop what she is doing to call her manager and tell her I said I was leaving a bad review but she can’t do her job and go in there and tell the member that mat is not allowed. Addison has no business being a manager! She has no guts, she passes the blame onto everyone else and she can’t even do simple tasks like purchasing water and filling a machine.
To top it all off the OWNER then calls me to inform me how angry she is with corporate about the fountain. She talked on and on about how nothing is her fault or responsibility. She did NOTHING to rectify the situation. She said that Lexington is my home gym and if I don’t like her gym I don’t have to come. Keep in mind, I did not curse at her, scream at her just simply informed of her of the bad service I received and my opinions on the status of “her” gym. She obviously is only in this for money and she is not doing well and taking it out on the members and blaming it on corporate.

Source: Google

★ 5

Source: Google

★ 5

Been coming here for a few months and I do like it. Flexible hours and a variety of workouts.

Source: Google

★ 5

Absolutely love this studio! From a great staff to an overall fun gym atmosphere, I would recommend Hotworx to anyone! Definitely give them a try.

Source: Google

★ 5

This location is beautiful, they have super nice equipment, a very lively atmosphere, the staff are all very friendly, and super helpful! I would highly recommend this Hotworx!!!!

Source: Google

★ 5

Just tried hotworks for the first time and loved it!!! I left the workout feeling great and loved the staff!

Source: Google

★ 5

I can’t get enough. The first gym I actually want to go to. I really enjoyed working out at HotWorx. The staff is great and the location is always clean. It’s very affordable.

Source: Google

★ 5

Made so many cool friends here! They have the most awesome and welcoming staff! Definitely recommend!

Source: Google

★ 5

I love it here! Best people and awesome efficient workouts !

Source: Google

★ 5

I love HOTWORX! The staff are all super sweet and helpful and the energy of the studio is awesome!

Source: Google

★ 5

The first gym that I’ve actually wanted to go to consistently. Highly recommend! The staff is incredible as well!

Source: Google

★ 5

Love this place. Everyone is so nice and I love that it is open 24/7 so that I can come anytime that fits my crazy schedule. I also love all the benefits the infrared sauna gives to me.

Source: Google

★ 5

Love that it’s open 24/7. The workouts are super challenging and the facilities are always so clean! The girls who work there are also super sweet!

Source: Google

★ 5

Love these classes! Best total body workout!!

Source: Google

★ 5

I have really enjoyed working out here! The staff is friendly and helpful, the price is affordable, and the workouts are great! I sweat my tail off every time and feel like I worked so hard!

Source: Google

★ 5

Love love love HOTWORX!!! I’m here almost everyday and I can’t get enough ! The girls that work here are AMAZING AND SUPER SWEET & helpful! I’ve been working out for for over a year now and adding HOTWORX to my regime was one of the best decisions I could’ve made. Highly recommend!!

Source: Google

★ 5

I absolutely love this place 🏋️‍♀️💪 the people are so personable and knowledgeable about the product. It’s the best atmosphere

Source: Google

★ 5

Hotworx makes it super easy to stick to a routine, the staff is super sweet and the entire place is super inviting!

Source: Google

★ 5

Just signed up! So excited! Everyone is SOOOOO NICE!!! Thank you!

Source: Google

★ 5

Sincerely one of my favorite studios I have ever been a member of. Video-led, infrared sauna teaching, 24/7, I love it all. The staff there during staff hours are kind and welcoming and helpful too!

Source: Google