★ 2

I signed up for RockBox Fitness in October through their 3-month pilot program. The program was supposed to end in January, but they’ve continued trying to charge my card weekly. I’ve since moved an hour away and blocked the charges, yet I still receive failed payment notifications. I never authorized any ongoing subscription beyond the pilot program, so I’m not sure why they’re continuing to bill me.

I’ve made several attempts to contact them to cancel. The phone number listed online never connects. I spoke with their billing department at an 855 number (which isn’t located at the facility), and they told me there’s nothing they can do since they don’t control the memberships. They did say they would make a note that I’ve been trying to resolve this and that the facility hasn’t been answering the phone—but beyond that, they couldn’t help.

It’s extremely frustrating that I can’t get in touch with anyone at the actual location. I shouldn’t have to drive an hour just to deal with something that should’ve been canceled months ago. I’m also concerned that they may try to report these failed charges to my credit, even though I never agreed to an ongoing subscription.

I typically never leave bad reviews, but this is my last resort in trying to get some type of resolution. I hope this helps others make a more informed decision before signing up, especially if you’re expecting clear communication or reliable customer service. The staff was friendly during my short time there but this has overall altered the experience for me.

Source: Google

★ 1

Doesn’t answer emails or phone calls

Source: Google

★ 5

Source: Google

★ 5

Great workout, love the variety!

Source: Google

★ 5

Sessions are well run, with a good variety of exercises and equipment. I especially like the dual focus of bag work and functional conditioning. This makes for a very effective workout. All of the coaches and staff are very professional and friendly.

Source: Google

★ 5

Glad to back hitting the bags!

Source: Google

★ 5

RockBox is a great experience. A friendly staff, judgement free environment, motivating coaches, and great workout. I’m often recommending to friends and family because it’s helped me get back on a health journey. And it never hurts to punch and kick out some frustration.

Source: Google

★ 5

Fantastic , cannot say enough nice things about this place , exercise and nutrition are exceptional to help you meet yours goals. Loved it

Source: Google

★ 5

Source: Google

★ 5

I love the energetic trainers & working with other people who help motivate you through the work out. It’s one big family helping you accomplish your goals one class at a time !! I’m in my 4th week of the 6 week challenge and I’m 12 lbs down !!

Source: Google

★ 5

I’ve been working out at RockBox for about a month now and I love it! It’s a great community supporting a great format of exercise! Highly recommend.

Source: Google

★ 5

RockBox is a great way to get back into working out! The energy in every class makes you excited to be there and put in the work!

Source: Google

★ 5

This place is awesome! I've been boxing here since opening day and I still love it ❤️🥊 so happy to be part of a gym family this strong💪😊

Source: Google

★ 5

Love the community, the trainers and the results. Your more than just a member here, your family.

Source: Google

★ 5

Love this gym and have seen awesome results from these classes.

The team is very hands on and supportive. They are very invested in your results and success. 10/10

Source: Google

★ 5

Awesome place! Workouts are never the same and so much encouragement from coaches and other members! Highly recommend!

Source: Google

★ 5

The vibe of RockBox is unlike any other fitness center. I would recommend this to ALL fitness levels. You don't feel out of place if you need to make a modification or if you want to level it up. Everyone is very supportive and the fact that people were singing to the music in one of my classes was probably the most fun I've had while working out.

Source: Google

★ 5

Fantastic & Fun!

Source: Google

★ 5

Source: Google

★ 5

Rockbox is the first workout I look forward to!! It’s the perfect combination of weightlifting/cardio. Something about those bags relieves so much stress for this mom of 3!

Source: Google

★ 5

Rockbox has definitely changed the way I see going to the gym. I've never enjoyed working out or thought that I could look forward to going to the gym. The coaches and classes are what's holding me accountable and through the first few months I could feel my body getting stronger. I went from hating the gym to working out 5x times a week and the change in energy and strength has been incredible. Thank you RockBox for this incredible experience. 100% recommend trying it out!

Source: Google

★ 5

Rockbox is awesome. The trainers are amazing. I love Rockbox 💕

Source: Google

★ 5

Such an awesome studio and crew! Definitely come try a class and I'm sure you'll be hooked, jab and upper cut 😉🥊💪

Source: Google

★ 5

I've been to allot of gyms and several kickboxing gyms but none come close to the level of Rockbox. I started here April 6th and as of June 7th I have lost 35lbs and feel healthier than ever. Sierra the owner is amazing and very accommodating to everyone's needs. Their front desk staff is one of a kind and are always there to help with nutrition and classes and make the customer experience great each time I walk through the doors. I can sit here all day and give kudos to all the trainers. I have never been surrounded by so many knowledgeable and professional people in one place. They know and understand everyone's level of fitness and the goals they are trying to achieve and make it their daily mission to see those goals met. I can't thank you all enough for your time and dedication in helping me live the best life possible. You all rock! Semper Fi 🇺🇲🇺🇲🇺🇲

Source: Google

★ 5

The owners, staff, and trainers are so helpful. The workouts are always different and can be modified if necessary. I absolutely love and enjoy working out with the Rockbox crew!! Highly recommend 👌

Source: Google

★ 5

Source: Google

★ 5

I love RockBox! Everyone is so supportive- the members and staff are all great. It forces me out of my comfort zone but in a great way. First time I can say on nights I cannot go, I truly miss it!

Source: Google

★ 5

Best workout place and community that I have ever been a part of!

Source: Google

★ 5

Wonderful location and awesome addictive workout!

Source: Google

★ 5

I like that this isn’t like any ordinary gym. Everyone is there for the same reason and the coaches make sure you’re doing everything correctly so you don’t hurt yourself and they know you more than just a name. No one criticizes you everyone helps each other, each class is a team and you make friends when you see the same people in the classes you sign up for. I have definitely enjoyed it since I signed up in February. My journey in losing weight isn’t over yet but I’m at a weight I haven’t been at in a long time and I know I can lose more and get to where I want to be because of Rock Box. It’s convenient for me to get there since I live less than 500 feet from the gym 😊.

Source: Google

★ 5

I only had 1 session, but the staff were all super helpful and encouraging and the facilities are very nice. Would recommend to anyone interested.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google