★ 5

Have been a weekly customer for over a year. Great people and Jon is a phenomenal trainer.

Source: Google

★ 5

High praise to both Karen and Amber for the quality of care and expertise, each and every single time. Each one with their own unique approach to patient/client care. Thank you :)

Source: Google

★ 5

5 stars for Amber. She knows what she is doing. She is so knowledgeable and skilled. My neck and shoulders are so tight and I get a lot of tension migraines because of it. Amber has increased my mobility and decreased the frequency of my migraines. I recommend her to everyone.

Source: Google

★ 5

Amber is amazing, helped me a lot improved my strength and flexibility. Thank you

Source: Google

★ 5

Amber is the best and very knowledgeable!

Source: Google

★ 1

Unfortunately, had a fairly negative experience here. After the first session (and purchasing the three month subscription), an old back injury flared up as a result of the stretches. We tried to account for it the next time, but ended up causing more pain. Everybody’s experience will be different, and I’m not suggesting that nobody should do this because you will get hurt.

My issue is with the “business practices.” There is a mandatory 3 month subscription when you start, so that you can “see the full benefit” of the program. I didn’t question it at first, but after trying to cancel 2 weeks in and being unable, I think this is by design.

The stretches just really aren’t that good. It didn’t feel any better than a regular stretch you can do by yourself. I’m guessing a lot of people were cancelling after a few sessions, which is why they implemented the 3 month rule. At the end of the day though, your product should speak for itself. If I want to cancel, let me cancel.

Also, they notify you AFTER each monthly draft, and you they can’t reverse a charge - even if you haven’t been to the facility in 6 weeks. If you try to cancel online, it is impossible and forces you to go to the location. They won’t make exceptions, even if the stretches exacerbate injuries.

Overall, I spent $100’s of dollars on 3 star mediocre service (at least for me), and I’m giving it 1 star because the intentionally sketchy business practices and poor customer service.

Edit:
I’m surprised at the level of detail the facility is willing to share about their clients in the response below. I’d just say that this is another example of a lack of professionalism. Rather than defend point by point, I’ll just say that my experience was definitely different than what their “records” show.

I’ll also be contacting the privacy hotline to request a review of the response below. If this patient information is truly in your records, it’s unadvisable to share it in a public forum.

Source: Google

★ 5

No matter your current flexibility, this place will make you walk out feeling wonderful. Their therapists are always professional and it is always super clean in there. I always tell my family and friends to book an appointment and they are always happy they did.

Source: Google

★ 5

Friendly staff who go above and beyond to meet your needs!

Source: Google

★ 1

Horrible Experience. Shady business practices

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

This place is amazing! In just one 30 minute visit, I saw immediate results. Pain disappeared, range of motion improved, and cool/calm as a cucumber when I left. THANKS Amber!!

Source: Google

★ 1

Horrible experience. Needed to reschedule and the young lady rescheduled did not explain you will still be charged if you reschedule. Then I show up for an appointment and they can’t even find me in the system. Rep was more interested in arguing about what I failed to do instead of providing a customer service and refunding my money when their people failed to mention a cancellation fee. I will not be back and advice you avoid as well

Your response is a prime example of your lack of professionalism. I canceled appointments in advance and not the day of. The appointment I did show up to your team could not find me in the system. So I wasted my gas because you all were not capable of managing your systems.

Yes the service I finally received was fantastic. My issue is the person that handled the call in response to be being double charged. It is your teams responsibility to let me know there is a fee for rescheduling. Should I charge you a fee for wasting my time driving up there for an appointment you all messed up scheduling.

Learn proper customer service

Of course your response to an African American customer would be thanks but we don’t want your business anymore. I’m sure you would bend over backwards to provide the best customer service possible to your white customers

Source: Google

★ 3

I miss going here. Sean was actually fantastic and very helpful, but other than that, the whole “credit” for a drop in is really confusing. They charged my card and tried to say I used it and then tried to charge me again. Just disappointed in the potential of this place and really wish it could have ended differently.

Source: Google

★ 5

If you ever in need of a stretch come here. Was my first time and stretch muscles that I didn’t know I had and also learn about your flexibility as well. Will be going back

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It has been great! Two sessions so far, and they are all knowledgeable in the musculoskeletal system! Definitely opening up my hip flexors!! I'll be returning!

Source: Google

★ 5

Great job stretching you to promote good health

Source: Google

★ 5

Very knowledgeable staff, great experience... highly recommended.

Source: Google

★ 5

I've been dealing with lower back pain after a fall for over a month. Even chiropractor visits we're only making minimal progress. After my initial visit, I felt better than I have in a long time. Pat is wonderful and patient, taking the time to really figure out what I needed to get back on my feet. I'm looking forward to my next visit!

Source: Google

★ 5

Had a wonderful stretch! Worked all my muscles. So much better than a massage for runners.

Source: Google

★ 5

Stretch Lab has been an amazing therapy for muscle pain and other kinks. Every week I take my autistic son for 50 minutes of therapy that has been very effective for managing pain. Maggie is an excellent therapist and both Luke the GM and Maggie have been very kind and accepting of him.

Source: Google

★ 5

Karin is amazing at her job!

Source: Google

★ 5

It’s similar to Physical Therapy but no exercises. I feel better, more flexible with no back pain after a couple of sessions.

Source: Google

★ 4

Source: Google

★ 5

Great place and very informative.

Source: Google

★ 5

Great place, Paris has helped me accomplish flexibility I haven't had in years.

Source: Google

★ 5

Keionna gave me a wonderful stretch. My first experience was superb!

Source: Google

★ 5

Been going to stretch lab in Greenville for about 2 months and it has helped me tremendously! Kieonna is awesome and does a very thorough job. I stand for 12+ hours a day and it’s been a game changer for me.

Source: Google

★ 5

Patricia is amazing! She Took the time to find the areas that needed the most work. She Took her time explaining the stretches! I always feel so good after leaving the stretch lab! Thank you Pat!!

Source: Google

★ 5

Luke and his Team do a great job...Paris is a great new addition!

Source: Google

★ 5

I have been going to StretchLab since December 2020 working with Kieonna and I can say is Wow! My sessions are worth every penny. I feel like I moving much better. I get better sleep and I am just feeling overall better. Kieonna is fabulous. Sometimes my muscles hurt and during treatment it hurt but once it's over I feel better. I would highly recommend StretchLabs if you want to see overall body movement improvement and working out trouble pain areas.

Source: Google

★ 5

After seeing your ads listed on Instagram I decided to give it a try. Upon entering this organization I was greeted by the most pleasant staff I've ever encountered. You could tell the employees cared about the facility, as they were not only informative about the kinds of stretches I would be receiving but the area was very clean and well organized. The general manager of this location has done a tremendous job and I've been recommending StretchLab to my friends and family!

Source: Google

★ 5

First time stretch and it was amazing. I can definitely see how this will increase my flexibility and mobility.

Source: Google

★ 5

Source: Google

★ 5

Kieonna was great and I enjoyed my services!

Source: Google

★ 5

Source: Google

★ 4

I have always had tight hamstrings. StretchLab has help tremendously after only a couple of visits. Well worth the time.

Source: Google

★ 5

Went in with sacroiliac pain, and couldn’t sleep due to it. Pain was almost gone in a few hours and I slept so well!! Would recommend to anyone and will be coming back!!! Maggie is amazing! Also super clean atmosphere!

Source: Google

★ 5

Source: Google

★ 5

Stretch lab has become my weekly routine! Everyone is amazing and will take care of you all the time! One on one time and they give you full attention! Can't wait to see myself progress and loving every bit of it

Source: Google

★ 5

The StretchLab team is super top notch, professional, and well educated in what they do. I would highly recommend them!

Source: Google

★ 1

They do over charged customer , their main goal is to collect money and when I was charged for one session $419 dollars and I called them spoke with Luke and he wanted me to pay another $800 dollars to be allowed to use my session, left several messages for Ashley the owner and never received any return call , they are not worth spending any dime on them, you guys need to stop deleting the bad reviews , and be honest with your customers

Source: Google

★ 5

Great environment. Clean and therapist very attentive and knowledgeable.

Source: Google

★ 5

Source: Google

★ 5

I had a fantastic first visit with Brian. I would highly recommend Brian and StretchLab for anyone who needs help getting the body more limber. It was a great experience.

Source: Google

★ 5

Very knowable staff. Very professional.

Source: Google

★ 5

First time visit and it was a phenomenal experience. The whole atmosphere was clean, modern and engaging. Bri did a great job describing what we were stretching and why and her instructions were clear and concise. Turns out I'm much more flexible than I realized but I can totally see the benefit of returning consistently.

Source: Google

★ 5

Wonderful and kind staff! The young woman who stretched me had a vast knowledge of her craft and did an excellent job making me feel comfortable and guiding me through each stretch. Great environment and convenient location! I stopped in on my way back to Virginia and they helped me, gladly!

Source: Google

★ 5

The space is beautiful and relaxing, so clean and it smells amazing! The Staff is knowledgeable and professional. I have never felt so limber! Amazing experience, I can’t wait for my next session!!

Source: Google

★ 5

I had a great experience at StretchLab! The staff is wonderful and so friendly. They take the time to understand your specific stretch needs so your stretch is customized. I always feel amazing after my stretches!

Source: Google

★ 5

Great facility, conveniently located. Very friendly and knowledgeable staff. Will definitely be making return visits.

Source: Google

★ 5

Loved my stretch, very friendly and knowledgeable staff. I will definitely be making this part of my wellness routine!

Source: Google