★ 5

Source: Google

★ 5

Such amazing place , The front desk, the gentleman named Nick was very thorough and helpful

Source: Google

★ 5

Solid gym and staff are very friendly and helpful

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★ 5

Great gym.

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★ 5

I just recently purchased a basic membership from Bryson. From my perspective it's Clean convenient well formatted facility offers all the basic machines and equipment that I need to get back into shape. I think I'm going to enjoy working out there.

Source: Google

★ 3

Trying to find a new gym near home and decided to try this one. Everything was good until one of the trainers asked if I was done with a machine and I told him “I have one more set”. As a trainer you do know there is a rest time between set and I was taking my rest time but I was on my phone while my clock hit op seconds. Wasn’t even 30 seconds and he was like “I need to get in this machine and you are on your phone” in a very specific tone that I didn’t appreciate it. I paid to be here just like they do and is very unprofessional of him rushing me just because YOU want to use the machine and don’t know how to wait like everyone else. I didn’t even finished my last set. Definitely not going to choose this gym as my permanent gym. Need to hire profesional trainers😒 being polite and nice to your customer should be your number one priority!

Source: Google

★ 5

Great facility, super clean and great owners. BTW the FORTE classes are amazing!

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★ 5

I feel incredibly safe at this gym which is super important to me. I have been coming here for years and have always felt super comfortable. They have everything needed to have an amazing workout and they have good options for equipment. The staff members are super friendly and the facility is always spotless!! I couldn't ask for more at this gym!

Thank you zoo for being the best local weightlifting gym 💗

Source: Google

★ 5

Recently made the switch to the Zoo after O2 shut down and I'm glad I did. Mary was very nice and helpful when I signed up.

The gym is clean and has a decent variety of equipment.

I like the that there is 24 hour access if needed as well.

Overall I'm very happy that I made the switch and have no complaints. Thank you!

Source: Google

★ 5

Great gym.. Super friendly staff.
Unbeatable prices.
All around great place. highly recommend it.💪🏽💪🏽💪🏽💪🏽

Source: Google

★ 5

This is the gym that truly doesn't judge

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★ 4

Simple type of gym. Locally owned. Nice to see

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★ 5

The perfect gym!! Convenient (if you live in this part of West Ashley), affordable, and not overwhelming like big commercial gyms but still has everything we need. I’m sure it gets crowded at times like all gyms but we always find it easy to use the equipment we want at the time we go. The owner, staff, and customers are friendly and we love that it’s available 24 hours! Highly recommend 💪

Source: Google

★ 5

My favorite GYM and have been coming here since 2020 and let me tell you Not only is the gym atmosphere awesome but it’s the only TRUE 24 hour gym. Your key fob works during a hurricane during a snowstorm and honestly, they are open more than the waffle house.

If you’re in the south, you know what that means.

LEGENDARY!!!!!

John, Ingrid & SQUAD!! I love yall 💯💯💯💯

Source: Google

★ 5

The best GYM and the best people

Source: Google

★ 3

I’ll give 3 stars and here’s why.
The owner knows me an he will see it but that’s fine with me.
Perks for me : -
-close to where I live (only reason I’m here really)
- small and comfortable
-good air temp for working out

Cons: -$50 yearly fee (most gyms do this I know)
- been here 2.5 years and equipment is always the same
-lots of worn out equipment
- does get busy at times and only one lat pulldown
-1 row cable
- really not much for Abs like Pf Machines
- no new pulley accessories or cable machines

Source: Google

★ 5

Locally owned, clean, good size. Good location too!

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★ 4

Edit 12/6/24: So I've been going a while now, and I'm glad to say I'm pretty thankful for this gym. The regular staff, the cleaning staff, and the training staff are all really good. (Especially the training staff.) I would/ will/ do recommend this gym to people. Being 24hr is fantastic and they have plenty of equipment. I've never had to wait long or go without any particular piece. It probably helps I'm not in there during rush, but still, I like the place, and I actually look forward to working out. I'm changing my review to 4 stars from 3, and I'm hoping it'll hit 5 in the future (my ass is just still a little chapped, I'm aware it's a 'me' problem 🙄).

Original:

I definitely felt better about this place before I found out they raised my fee without telling me.

It's not about the money. It's about trust. I trusted the amount that was coming out of my account, and then it changed without notice. That's hinky and freaks me out.

Now I can't help but walk in there looking at them side-eyed, wondering if they're going to spring something else on me. It's not a great feeling. A simple sign on the desk or door would have solved all of this. I could have read that and dealt with it, but y'all decided to be hinky about it. Please do better.

Source: Google

★ 5

Best gym in Chucktown.

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★ 5

Great local gym, clean, friendly and accessible. I love these guys, very comfortable place to be.

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★ 5

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★ 5

Welcoming environment. Pleasant and personable staff. Reasonable prices and good machinery so that you can actually see the difference. Being a 24 hour gym is also a plus.

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★ 5

The Zoo is a great gym with up to date equipment, friendly staff and a 24 hour access which is so rare. Highly recommend

Source: Google

★ 4

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★ 5

Clean and friendly environment
Great staff
I’ve been here since its opening

Source: Google

★ 5

Review

I have been a member at The Zoo Health Club for almost three months now, and I have loved every second I spent in the facility.

The gym is so clean, and well taken care of. I can tell that the owner (John) really wants his members to have the most top notch equipment. They also offer a variety of classes (which are amazing and included with each membership!!!), there is also a more advanced class called “Forte”, this one does have a cost but it is well worth it (they also give every member two FREE classes!!!). The location of the gym is amazing too, such a short drive, so convenient!! BONUS: It is also the most affordable monthly cost I have seen for a gym 😊😊😊.

My favorite part about this gym, are the people. The staff, the members, the trainers and especially John!! As soon as I walked in to sign up, the receptionist had the warmest, most welcoming smile and didn’t pressure me to sign up. She was so genuine and kind, and she gave me a lot of good information about the facility. When I signed up and took my first class (available right away, which is awesome!!), it was such a good workout and everyone was so kind. I never feel judged at The Zoo, all the members are so kind, and I have made such great friends already. A lot of the members give words of encouragement and motivation, they even have answered quite a few of my questions (I’m pretty new at this gym stuff haha).

I also take personal training classes. There are three trainers and they are all very knowledgable and kind. They always greet me when they see me and always cheer me on when they see me working out.

I want to give a special shoutout to the owner John, who took me under his wing, and has helped me improve myself since day one. He has always amazed me, as soon as I walked out of my first class on my first day, he greeted me by name!! I felt so special, I felt like I mattered, like I was important to him!! During our workout sessions John has a workout he writes out every day just for me, he helps me have the correct form, and always changes things up and challenges me. He is such a caring and kind hearted person, we ALWAYS talk about our day and how we are feeling. He asks about my children, and really cares about not only me, but every member. During my time in the gym I always see John greet members by name, give them pointers, answers questions, and chat with them. It is so nice to have someone who really cares about his members, he truly is an amazing person, a one of a kind guy. I always feel safe in his presence, not only is he my trainer but he is also my very good friend.

I would recommend this gym in a heartbeat to ANYONE, it has been the best decision I have ever made in my life. It is so great to have a place to workout without feeling ashamed.

I am proud to say that I “Lift Local” at The Zoo Health Club. I would give it a rating of every star in the galaxy if I could.

Source: Google

★ 1

I went to the place to work out a few days with my friends, had to pay which wasn’t a big deal but I barely got any help when I wanted to sign in it took over 10 minutes before I got any help there was old sweat on half the machines, they didn’t have all the equipment I wanted and to get a membership here would be absolutely miserable. Would not recommend at all

Source: Google

★ 1

I have been a member at the zoo for 4 years. I signed a 12-month contract with my membership rate at $15 per month. This has been my rate for the past 4 years. This past month I was charged $20. When I called to speak to the owner to see if a mistake had been made, he absolutely lost it on me. He said according to his contract he did not have to notify me if he was going to change his membership rate. He said he increased everyone’s membership by $5 and couldn’t notify members, otherwise everyone would cancel ??? and threatened to cancel my membership. I was simply trying to have a conversation about the membership rate. It was never about the $5 increase, which is the point I was trying to make, but that I think there is a proper way to let someone know you will be charging them more than the amount they anticipate. I’m all for supporting small businesses, but I don’t think it’s a crazy thing to let someone know how much they are going to be charged. We all have subscription services (Netflix, Hulu, Spotify etc) and they all notify you when they are changing your fees. He was very condescending during our conversation and had no intention of listening to me. I also think there is a way to address concerns with members, and this is not it, even if you believe you are right. He clearly does not care about his members. I understand times are tough right now but there is a proper and classy way to conduct business, and his actions show otherwise. If you read other reviews you can see this is not the first time he has lashed out at a member/guest so be wary.

Source: Google

★ 5

Source: Google

★ 5

This gym made my time in Charleston so much better! The staff and community are really friendly, welcoming, and non judgmental. Equipment is clean, not super busy, and the environment is positive and uplifting. It is not overpriced like neighboring gyms and has everything you need for a workout.

Source: Google

★ 5

Im from NorCal and I always go to a bigger gym and I’ve been a solid golds gym member for years.
When I moved to Charleston, I still go to Golds, till I found the “the zoo”.
At first it was a big adjustment, it’s a smaller gym, but what I like about this gym it has a good vibes and the location is perfect, it’s a 24/7 gym and I can go whenever I have a downtime. I’ve been working out at this loc since they open and lastly Ingrid and John are friendly and good people. I highly recommend this gym to anyone, any age group. if you’re a beginner or not, no Hesi, just try this gym.

Source: Google

★ 5

Source: Google

★ 5

Zoo Health Club Gym is fantastic! Outstanding facilities, friendly staff, and a strong sense of community. It's the perfect place to achieve your fitness goals. Highly recommended!

Source: Google

★ 5

What a wonderful find in West Ashley! I needed a 2 month access to a gym while I’m Charleston. I took my brother’s advice to join this amazing gym and wow was I lucky! Friendly staff, super clean & organized. The members are decent and cordial. Nice relaxed atmosphere. It has all the equipment needed for a beginner all the way to advanced! A huge variety of dumbbells (2 or 3 sets of the popular sizes). Something you don’t normally see at gyms. Nice free weight & circuit machines. I’ve been using this gym 4-5 days a week for 2 months now and I’m so happy. I travel a lot and have been using gyms for many years around the world. The Zoo is now definitely one of my favorite. I’ll miss this nice & spacious gym when I go back to Bali tomorrow.

Source: Google

★ 5

I was a 1.5 year long member before I moved out of town. I was sad to leave. The Zoo is a great small-mid sized gym. For me, two of the most important qualities for a gym are for it be clean and have an approachable atmosphere; The Zoo has both and it is very affordable! I regularly saw 90% of other people clean all surfaces after touching them and re-rack their weights and other equipment properly. People respected the space and other patrons. As a woman, I never felt watched or uncomfortable. It is a smaller gym so during peak times I may have had to reorder my workout due to space and equipment availability but I always got to complete my workout. All of the equipment is newer and well maintained, rarely was anything out of order and when it was it was fixed quickly. I really enjoyed this gym and would recommend it to anyone.

Source: Google

★ 5

Source: Google

★ 5

Needed a gym while visiting Charleston and this place popped up. I called and a day pass was very affordable so we went. The gym was clean, the girl at the counter was friendly and they had good options for equipment. Will definitely go again on our next trip up there!

Source: Google

★ 5

Great space with a great staff, it’s also fairly priced.

Source: Google

★ 5

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★ 5

I dropped in while in town visiting. The owner was on site, very friendly and super helpful. I showed up at about 5:30 a.m. on a Thursday and it was busy but I never had to wait for equipment. The place is well equipped and all equipment is in great condition. I highly recommend this place. Go check it out!

Source: Google

★ 5

Stopped in for a workout while in town for military training the zoo has aGreat workout environment, the equipment is taken care of and feels new, staff is great and friendly. If I was a local it would be my home gym. Thanks!

Source: Google

★ 5

Great place to work out. Always clean!

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★ 5

Gym is so beautiful and clean and well equipped. Highly recommended!

Source: Google

★ 5

Best gym in Charleston hands down

Source: Google

★ 5

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★ 5

Member of this gym for the last 2 years and have loved it the entire time. Gym itself is certainly smaller than your average LA Fitness, but honestly it doesn't feel small and I've never felt cramped even at peak hours (6a before work and 4-6p after work), and I use just about every part of the gym when I workout. All of the members I've interacted with are friendly and let you work in as well. Great mix of available equipment. 24 hour policy is great, especially on weekends and holidays when most gyms have shortened hours or are closed. Truly no complaints, price is very fair as well! Only wish I had tried a cycling class while I wa shere!

Staff is friendly and nice, always says hello. I've asked many a time for them to watch my form or spot and they've never hesitated to help. I appreciate that the owner is very present and even uses the gym. They clearly put a lot of effort and thought into layout of the gym and services offered, always trying new things. Only ending my membership to move states, and I wish I could put my gym in this pocket to move with me.

Support your local businesses!

Source: Google

★ 5

Source: Google

★ 5

Honestly I’ve been a member at 3-4 other gyms in Charleston since I’ve lived here, and this is BY FAR the best one! The facility stays incredibly clean, everything is up to date and in good condition, when something is broken it is fixed in a timely manner, the staff is super friendly and helpful, and since it’s 24hr I can go anytime! I love that it’s not overwhelmingly large but it still has everything I need - including classes, personal training, & a wellness room for red light therapy & massage chairs! The best part is that it’s super affordable and it’s locally owned!! The owners (John & Ingrid) are personable and so welcoming to everyone who walks through the doors. I have brought guests with me and recommended it to all of my friends, whether they’ve been working out for years or just want to start for the first time. It’s great for ALL levels of exercise experience! If I could give this place 10 stars I would!!!!

Source: Google

★ 5

Source: Google

★ 1

I had the worst experience I could of at the hands of John the owner ! I went in after hours with my brother who is a recent member of zoo my gym is planet fitness black card 25$ a month BRING ANY GUEST ANY TIMEE !! but I am visiting so we thought it would be a good idea my brother said they charged 5$ for guest so I had my 5$ cash ready to To be collected . First thing I noticed was that there were no employees and that there wasn't a box for my 5$ .. it's a 24 hour gym so I wasn't thinking I would walk in to get publicly embarrassed on my way to the bathroom by John I have anxiety and was trying to get to the bathroom because I was in a new setting not because I didn't want to put my 5$ in like I said they were in my hand.. John proceeds to very loudly get my attention and asking me twice if I was 18 not once did he greet me... all he was worried about was the fact that I was there and his 5$ couldn't be collect because it was after 8.. and he wouldn't of seen me if he hadn't been there.. i asked him since he was there could he collect them he then said " I'm not here" so they can't be collected... at this point I was stunned was he trying to help collect the 5$ or was he just trying to make me embarrassed, make me feel like I was stealing and I had no intention in paying the fee.. very unprofessional!!!! YES I understand it's liability issues but come on John you could of handled that so much better !!

Source: Google

★ 5

When it comes to Gyms this gym beats Piv 1000 times over. The equipment is rarely broken and if it does break they’re on top of it and fix it immediately. It’s a small health club with 24 hour access and staff that cares.

Source: Google

★ 1

Cancelling the membership is ridiculous. Beware!

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★ 3

Gym and equipment is in great shape. Locker layout is terrible.

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★ 5

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★ 5

Excellent gym, great atmosphere! The staff is awesome!

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★ 5

Awesome staff, great location, and not too busy but enough people around to keep the energy level up! Lots of classes and group workouts going on if that's your jam.

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★ 5

Always open!

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★ 1

Awesome gym and amenities but good luck cancelling your membership once you leave the area. Thought it was just a twelve month membership but I’ve continued to get charged for the last 10 months since then. I’ve called and followed the steps they gave me and yet I’m still getting charged. Shouldn’t be that difficult to stop jipping past clients

Source: Google

★ 1

My son cancelled his membership in October 2021 but still gets account deducted every month. Went in person and called 800 number. Reported to bank!

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★ 5

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★ 4

Originally I was very unsatisfied with my cancellation process. The issue has been resolved. Would have been 5-stars if not for the 5-month long process of cancelling.

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★ 5

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★ 5

Great facility, always clean, friend staff, and truly 24hr

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★ 5

Everything you need + great owner and staff + Open 24/7

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★ 5

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★ 4

Great place. Good equipment. Good staff. Locker rooms are poor though.

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★ 5

Friendly staff, reasonable price, good equipment.

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★ 5

Great place to work out

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★ 5

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★ 4

They are open 24/7 and I don't have to wait for a machine. Very clean and the machines are up to date.

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★ 4

Very cool.
Very clean.
Very welcoming!

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★ 5

It is a gym, I have never had a bad experience there, and when I signed up, it was with the owner and I liked him too.

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★ 5

Very nice gym owners are awesome

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★ 4

Pretty good gym. Diverse equipment available from functional fitness to strength training to standard cardio. A little small, unfortunately. Which leads to crowding quickly

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★ 5

Great place!! Super small but somehow never busy. Great machines and free weight selection. Heard they might put in a turf strip with a sled which would be awesome. All together great place to workout.

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★ 5

Wonderful gym!!! VERY clean!!! Professional equipment that is well maintained! Also very well trained, delightful staff!! Heartily recommend!!

Source: Google

★ 5

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★ 5

Best Gym in Charleston hands down! Great equipment, great staff, great people! Just an all around great place! Highly recommended 10/10. 0 complaints. WAY better than planet fitness and WAY cheaper than crunch or any other!

Source: Google

★ 5

Always clean and friendly

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★ 5

This is one of those best kept secrets in Charleston. The owners and employees are so friendly and always ready to help. Mallorie is by far the BEST fitness trainer in Charleston. I moved my membership from Planet Fitness last year.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Best gym in town!

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★ 1

I joined the zoo and enjoyed my time but after moving out of the area I cancelled my membership. All of a sudden months later I began receiving bills from them. I called anticipating a refund and they refused to do so. I am very disappointed in upper management for their poor costumer service.

Source: Google

★ 5

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★ 4

It's a good gym

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★ 5

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★ 5

Nice, clean gym with a great staff and great equipment.

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★ 5

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★ 5

Always clean, super friendly and a fun environment! They have a ton of equipment that is maintained impeccably. Family owned and operated. Hands down the best gym in the west ashley area!

Source: Google

★ 5

Health

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★ 5

A no fuss neighborhood gym that has everything I need. Plus, everything is super clean. The restroom/showers are fantastic!

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★ 1

canceling my membership ASAP. If your looking for a gym where you want to push yourself beyond the limits and boundaries or if your a COMPETITOR in BODYBUILDING or if you compete in bodybuilding shows this is not the place to go!! The male Staff was unfriendly towards me because I was pushing myself super hard and pushing myself beyond my limits in this gym.

Source: Google

★ 4

Small intimate place to work out.

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★ 5

Plenty of equipment, everything in perfect working condition, clean facilities, friendly staff.

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★ 5

I love the new equipment, friendly staff and close proximity to my house.

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★ 5

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★ 3

Good gym, lacking equipment for your core. Staff is ok, the ladies are nice, dudes a bit unfriendly. We tried to cancel our membership a couple times, took all necessary steps within the proper timeframe, and still go charged for the 13th month in my 12 month contract. When I called for the third time, I was advised it wasn’t properly cancelled bc I “need to email them.”

Edit: they fixed the issue.

Source: Google

★ 5

Source: Google

★ 5

The Zoo Fitness of Charleston is absolutely amazing. A nice clean facility I would encourage anyone in Charleston to try out.

Source: Google

★ 5

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★ 3

Small gym with too many people. The classes play loud music that is so loud you can't hear your earbuds. Always somebody in the way. Equipment is new but not much of it. If the membership wasn't so cheap I'd go elsewhere.

Source: Google

★ 5

Source: Google

★ 5

Feels private! It is my escape. Wouldn't want to workout anywhere else! Thank you to the entire staff!

Source: Google

★ 5

Did a drop in workout here while visiting Charleston and it was exactly what we could have hoped for! Clean gym with plenty of equipment for even the most avid gym-goer. If you’re looking for a gym to join or just drop-in to, I’d highly recommend! Plus, the staff was super friendly!

Source: Google

★ 5

Whoa, it's located to the back of the shopping center, it's private parking in the back,
Best
bath rooms best ive seen for the price of membership
All equipment need for body buidling. CrossFit, just average training, hardcore cant got wrong,
At time i went , 20bucks for 24hr access, you should have called him and they could probably get you a good deal if the staff was very friendly,

****
Very good bathroom supplies
Filtered water fountain

Source: Google

★ 5

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★ 5

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★ 3

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★ 5

First day, good so far.

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★ 5

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★ 1

I can’t speak for the quality of the facility. When I got this membership I had every intention of going. However life happens and bottom line is, I don’t go. So, I tried to cancel my membership and they won’t. Or so I thought. Turns out that they legally can’t because they have already been paid. I got a phone call letting me know that when you sign a contract with the zoo, you are not actually signing a contract with the zoo. Instead you are signing a loan agreement with a bank. The bank pays them the full cost of the membership for an entire year, and you repay the bank. If you do not pay, then guess what?!, you get a freakin judgement against you and have to go to court.
This was not discussed with me when I signed what I was told was a contract. I promise you I wouldn’t have signed anything knowing it was a loan as I am trying to repair my credit. This should be a mandated full disclosure upon signing. Read the fine print people, because the owners sure won’t tell you things that may potentially cause you to not sign up for their gym. What makes things even worse, I asked if I could pay an entire year up front and was told no. If they are getting the money up front from a bank, why can’t they accept it from the customer directly!!????
Like I said, I can’t speak for the facility itself, but I can speak for the unethical practices of the owners. Not a very good way to treat people, but hey, they got their money so why do they care? Oh wait, they don’t, if they did, there would have been full disclosure.

Source: Google

★ 5

Source: Google

★ 5

I really enjoy working out here. Everyone is very friendly and there is no judging. They have a great schedule of classes as well as plenty of machines and weights. There's also a good amount of free space for working with the personal trainers they have available.
It's always clean and never too crowded since they are almost always open.
I also love that they have childcare available!
Bottom line: It's a great gym! You can't go wrong here.

Source: Google

★ 5

Source: Google

★ 5

Great gym!

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★ 5

Beautiful facilities; great programs.

Source: Google

★ 5

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★ 5

I haven't been to a gym since 2008, so having a local health club only ten minutes from home, was a great incentive to get back into things. The enrollment fee discount didn't hurt either. I'm trying to get back in running shape so that I can complete the Cooper River Bridge Run without passing out halfway up the bridge, but with the weather we've had lately, I needed somewhere inside that I could use a treadmill, build up my cardio stamina, and pump a little iron without my kids laughing at me in the living room.
I was referred by a friend and walked in for a quick tour. Fern walked me around the facility and answered all of my questions, and then I signed up shortly after the tour. They offer classes and kid-sitting too, but I went for the basic membership out the door, and am very happy with it so far. Never too busy that you feel like you can't get to the equipment, at least the hours that I go. Speaking of hours, they're open all 24 of them, so if I can't sleep at night or get up early and everyone at home is still snoring, I can sneak out and run a few miles.
Located right behind Kohl's on the Glenn McConnell, it's a convenient in and our for a quick workout.

Source: Google