★ 1

Called 12 days in advance to put my account on hold due to personal reasons only for a month, I had called 12 days in advance and the manager had ignored my voicemails, calls and texts, so that the money can still get taken out of my account. She had said I needed to let her know 10 days prior and I did she was just difficult, get new management that actually works with people!!! And i know she ignored me because my texts were left on seen, something could have been done sooner!

Delete my message, I also work a lot of hours and still manage to make my customers happy, Thanks

Source: Google

★ 1

DO NOT SIGN A CONTRACT. Only pay one month at a time if you must use this fitness center. I have been paying for a membership that my daughter can not use. 60.00 a month is taken out of my checking account. She used this membership for 3 months, (did not read the fine print) Still have to pay the 62.00 monthly fee, plus facility use fees. (2x a year) Approx 650.00 until membership ends. There is also a clause for a continued membership for the following year unless you say you do not want that (another shady move that they don't talk about) They WILL NOT end your contract under any circumstance due to signing a contract. SDSU students need to be aware of the fine print. They DO NOT inform you of the details, it is up to you to ask questions and read the fine print. If you call them, nobody answers, you have to leave a message and then they call back ready to defend. I must say it would be a stressful role if you were employed by them due to this kind of situation. The business franchise has you cornered with the fine print in the contract and they know it. This is a great business model at the consumer's expense. (They of course do not see it that way)
ANYTIME FITNESS: Do not bother with your generic reply of:
Thank you for your review, we are sorry you feel this way.
(I am sure you love responding this way because it is all you can say)
Note: I am paying my daughters membership. It is not for me. The above figure: Total amount paid after daughter graduated in May until Dec this year. The only cancelation they did was the auto renew for the following year.

Source: Google

★ 1

Absolutely Scam!! It’s a complete hassle to cancel membership. I tried several times! I called. I walked in and they still charging me.

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★ 1

I strongly recommend you to avoid these scammers.Do not waste your money and time.When I went to sign up, they announced a monthly charge of $57. But they repeatedly charged me amounts including $42.56 service fee and $48.26 Late fee , and $28.76 every two weeks.Since these amounts are automatically deducted from my bank account, the late fee is basically meaningless, . Absolutely horrible experience.They don't give any reason for the additional amounts they deduct from my account.

Source: Google

★ 5

Love this gym. Everything you need and great trainers.

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★ 1

Absolutely horrible experience. Be ready when you try to cancel they will not and will keep charging you. They will then dodge calls and never meet up with you all while charging you. You have to jump through hoops and bend over backwards to get it canceled including calling corporate. Save yourself time, money and headache and join snap.

Source: Google

★ 1

UPDATE SINCE REPLY:

Serious question for the business...what is the point of even responding when the response is that pathetic? Absolutely TERRIBLE management and customer service. Go find a job you are happy OR good at.

I do not understand how a business functions by NEVER ONCE answering their phone or returning a call after leaving voicemails. The trainer Cole was helpful and friendly during my first visit though I will say. Thankfully moved to Sioux Falls and their facility is much nicer (especially bathroom/shower area) and they actually answer their phone to help with customers issues!

Source: Google

★ 1

If anyone is looking to get an Anytime Fitness of Brookings membership in the near future, I encourage you to consider otherwise. Their business practices are the worst I've seen from any gym. I've done business with them for years and when it came time for me to cancel my membership, they stated that I had to continue to pay 4 payments beyond my cancellation date regardless of if I use the gym or not. I had my account set up for direct withdrawal payments and never skipped a beat. Now that I'm trying to cancel, they want to pry me for $100 more even though I have no plans to continue with them. This is something that will happen to EVERY member. Change gyms now and take your business to a gym that has better intentions and business practices. Anytime doesn't deserve the business.

Source: Google

★ 2

Didn’t like that they had group classes in the same space that you were trying to workout in, some class attendees aren’t so respectful of your space. Seemed too small of a space. After work hours are very busy during the school year. Bathrooms smelled and weren’t the cleanest. Equipment was ok.

Source: Google

★ 1

If I could, I would give them zero stars. They will not let you cancel unless you visit them in person (I moved to another state) or send a letter in the mail. Then once they receive it, they will charge you an additional month. Save your time and money and get a membership at The Power Shop. Not to mention, Power Shop has better equipment and much more variety for a cheaper price.

Source: Google

★ 1

Tried canceling months ago due to a back injury that required surgery, of course it wouldn’t allow me to workout/lift weights. Was going to PT at a local clinic. Was told I couldn’t cancel unless I got a permanent disability form filled out? How does that make any sense? Paid $800 for a year of membership I couldn’t use. Terrible customer service, absolute money grab from this location. Don’t forget they get you for another 30 day cancellation period you have to pay for.

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★ 5

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★ 5

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★ 5

I worked out few anytime fitness in US, the best one is in Brookings SD. Very clean place to workout.

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★ 1

Not recommended

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★ 5

I love it! Always clean and the staff is always there for you!

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★ 5

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★ 5

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★ 4

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★ 5

I love this gym. I also am a huge fan of Heather. This is the best gym in town (probably the state), and accessing it is easier than ever. Heather is great about getting in touch and making it easy to workout, regardless of your schedule. I would HIGHLY recommend coming here. I wish more gyms were as clean, functional, and friendly as this one. 14/10 stars from me!

Source: Google

★ 5

Very clean

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★ 5

Great place to get all your gym needs done

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★ 1

Ridiculously hard to cancel

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★ 5

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★ 5

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★ 5

Friendly staff and great gym

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★ 5

I joined Anytime Fitness 💪 last September! The results I have managed to achieve are what I have earned and been coached into believing I can do.
I'm very proud of the strong woman I discovered that I am on this path.. None of this would be possible without the help of one woman .
Heather. She manages the gym and welcomed me with open arms, when the gym as a stressful place to be.. It always caused me anxiety to come and exercise.
THATS ALL CHANGED!
I owe my health and my future.. to my dedication and hard work. It's because you allow people to come in and put life away for awhile. Burn 🔥 off some much needed frustrations, make connections and earn their fitness future.
By far best dollar to spend in Brookings on a gym membership, 24 /7 access and tanning, lots of equipment, and they have great trainers that are educated, kind and punctual!

Source: Google

★ 5

Staff there was a breathe of fresh air I'm new to th red state and Heather made me feel right at home

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★ 4

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★ 5

Love it here ! Great friendly welcoming staff and very nice work out equipment 💪🏼👍🏼

Source: Google

★ 5

I recently had a conversation with a member of the management team at Anytime Fitness. She was very cordial and appreciative of my unusual situation. (...Dealing with a sick family member who has a membership at Anytime Fitness which has not been used in a while....) I really appreciate people who are running a business with the customer service as the primary focus, and who have strong common-sense problem-solving skills. I visit Brookings a couple of times a year. I plan to use Anytime Fitness when I visit, if for no other reason than to say hello to the friendly staff and helpful management team....Great job!!!

Source: Google

★ 5

It has everything you need and is overall good. Yes, it’s like most places in that you can get in 24/7 and has good equipment and stuff, but this is the place I started out in and I am certainly not disappointed. It is good. The workers here were very cordial.

Source: Google

★ 5

Heather and the rest of the staff where helpful and knowledgeable when I was thinking about a membership. Fantastic staff very friendly and knowledgeable. Wide range of equipment for everyone’s needs. You don't have to wait for equipment hardly at all. Usually enough equipment go around. The people working out are pretty friendly as well. It a good atmosphere to workout in. People wipe down the equipment when done with it. Definitely will recommend to others.

Source: Google

★ 5

Don't let the bad reviews fool you. Great atmosphere, sufficient equipment and large space. Highly recommend.

Source: Google

★ 2

Equipment is great, has everything I need. I dont have time fight or wait long for a machine and people wipe down machines after use from what I have seen. Bathrooms and cleanliness leaves something to be desired. At hair on the sink in the bathroom was in the same place on Monday, and Tuesday, and they smell awful.

Source: Google

★ 5

Heather was so helpful and knowledgeable when I was thinking about a membership. Fantastic staff very friendly and knowledgeable. Wide range of equipment for everyone’s needs. Definitely will recommend to others. Keep up the good work..

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★ 5

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★ 5

It's a great place to workout. The staff are very friendly and helpful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love it great place working with this Covid stuff really well.

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★ 5

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★ 5

👍👍

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★ 5

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★ 1

I would highly suggest never getting involved with this AF. Very poor management.

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★ 5

The equipment is a little old, but works. Staff is helpful and nice. Gym is clean.

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★ 5

Trainers are attentive and gym is well maintained

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★ 5

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★ 5

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★ 5

Realy good place.

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★ 5

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★ 5

Nice, clean facility with very friendly staff. Never overcrowded and fair membership rates as well as the ability to visit facilities in other towns is a nice bonus.

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★ 4

Has all the basics. Very welcoming gym.

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★ 4

Kind of clustered but has alot of different areas and equipment in small space.

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★ 5

I love it here. This is truly my safe haven. The people are so nice and it is always clean! I also do not feel judged by others at the gym which I did at another gyms in Sioux falls! I highly recommend Anytime Fitness in Brookings! :)

Source: Google

★ 5

Great place, friendly and very helpful staff/trainers, Sophia and Maggie. Thank you.

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★ 5

Love this Anytime Fitness! I would say it’s one of the best places to workout in South Dakota! Sophia was an exceptional coach and trainer and has helped me with everything! Would recommend this Anytime Fitness to anybody.

Source: Google

★ 4

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★ 4

Great trainers, o got in when they were doing a deal where you can join for a $1 which saved me $99. Doubke the nice thing after a month you have access to any anytime fitness in the US so good for those that travel or move around! They help you and are kind, provide lots of group activities!

Source: Google

★ 3

its a gym what more is there

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★ 5

This is a great gym! I’ve always been insecure to join a gym but Anytime Fitness is a great environment and the people working are so welcoming. Plenty of equipment, not crowded, and very clean

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★ 5

Great place! I have had a membership with anytime fitness in the past but in another location. I have to say I like this one better. Friendly staff, up-to-date equipment and very clean facility! Thank you Brookings Anytime Fitness Staff!!!

Source: Google

★ 5

Good machines and great staff!

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★ 5

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★ 5

The area is clean and well maintained. The staff is incredibly friendly and willing to help with anything that you need. My favorite thing is that I do not feel like a number here. The workers make a point to say hello to you and call you by name. Great place!

Source: Google

★ 5

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★ 4

Has everything I need.

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★ 5

Clean gym, well maintained equipment, not too crowded. In the summer, especially like that it is an easy walk from the bike path. In the winter, enjoy that parking is usually easy to get. Enough variety & quantity of aerobic machines that I can easily change up my workout & still get my sweat on😀

Source: Google

★ 5

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★ 5

The trainers are very outgoing and welcoming! Great atmosphere and I see the latest equipment show up often!

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★ 5

I have been to a lot of different Anytime facilities and the Brookings one is by far my favorite. The staff is nice and welcoming. There are plenty of machines available. I always enjoy going to Anytime because of the great environment it has!

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★ 4

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★ 5

Great staff, clean and lots of new equipment. One of the better anytimes I've visited through out the states!!

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★ 5

Loved all the trainers who I've come into contact with, the group workouts, the great atmosphere and a great place to workout whenever you want!

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★ 5

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★ 5

This is a great gym! I've been a member for over a year, but I haven't always utilized the gym or the services provided. This has been a LONG winter and I was in a funk and needed to figure out a way to get myself motivated to go to the gym and keep me accountable. I inquired about personal training and decided to jump on in! I've been Blessed to have Sophia as my trainer. This was a huge step for me and Sophia has made me feel like I can do anything and I'm actually enjoying and looking forward to my workouts! Heather is another great asset to the gym! Both these ladies are upbeat, fun and genuine! Thank you, Sophia and Heather for making this experience, so comfortable!

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★ 4

I like that you can go in anytime!

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★ 5

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★ 5

Perfect size gym with all the equipment I need. Definitely worth it.

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★ 5

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★ 5

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★ 5

this gym is a great place very nice equipment the staff is very knowledgeable

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★ 4

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★ 3

My timing might have been poor, but there were way too many trying to work out

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★ 5

I have loved having a membership at Anytime Fitness in Brookings. Isaac and Austin are always so welcoming, the facility is kept very clean, there is a large assortment of equipment, so you never feel like you can't complete your workout and you can go whenever is convenient for you!!!

Source: Google

★ 4

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★ 5

Anytime Fitness of Brookings is a great gym to be a member of. It's kept clean and the staff, Austin & Isaac, are fantastic, both very welcoming, friendly, and always willing to help. I enjoy being a member of anytime fitness because I feel comfortable in the setting. Anytime fitness of Brookings offers all the equipment you would be looking for. Never have to wait for equipment. Austin & Isaac will always be there to give you encouragement with a simple "good to see ya" or High five.

Source: Google

★ 5

Great place....from the facility to the people working and working out there.

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★ 5

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★ 1

WiFi does not work most of the time. VERY small. I never felt like a valued member - just another (bank) account number for them.

Source: Google