★ 1

Pretty dirty especially the bathrooms. And doesn't offer the same amenities that pretty much every other anytime fitness in existence has such as tanning.

Source: Google

★ 5

This an awesome place to workout and continue any type of fitness journey you are on. I would recommend joining as well as talking to Nathan about your goals for support and help!

Source: Google

★ 5

Source: Google

★ 1

The customer service experience when trying to cancel is equivalent to talking to an insincere baby with amnesia, who's trying to solve a crime IT committed.

Over a year ago I told a previous store manager I didn't want to sign up for an annual anytime fitness because I was about to move. Like others, I was told to do it anyway because he could just cancel it later. When I attempted to cancel afterwards I was told that the old manager no longer worked there, and numerous people have said that, and it doesn't matter as long as I signed the contract.

I was told if I moved far enough away (I did) I could email my ID to cancel. Then I was told id have to fly in and come in person? Then I was told I could actually call ABC to cancel. ABC told me I had to call the local club to cancel. All of this in the information is what I get between hours/days/months of calling and HOPING someone decides to call me back because no one ever seems to be available at this location on the phone. (Confirmed by other reviews) I was going to just wait out the contract but then apparently the plan AUTO RENEWS even if you've begged them for months to cancel. Read responses in other comments that I could create an account online to cancel. But when attempting to do so the website tells me my first name isn't CORRECT.

Their entire business model seems to be predatory sales practices combined with a cancellation system that seems DESIGNED to be complicated and time consuming enough that they hope you just get worn down mentally into be charged forever.

What an absolute neverending nightmare.
Equipments fine though.

Source: Google

★ 1

Smallest gym I’ve ever been to. Barely has any equipment, gross and nobody is ever there working when I go ( even when they are SUPPOSED to be working ) I’ve never received copy of my contract and they take weeks to respond to you if ever even responding. Would recommend never coming here.

Source: Google

★ 1

Their regional manager refuses to listen to customer feedback. They will auto-renew your contract without telling you “because we assume you love the gym so much, you won’t want to cancel.” I tried to explain that I didn’t love a policy in a very kind way, and was met with arguments. The customer is always wrong with Anytime Fitness.

Source: Google

★ 5

Nice place, friendly people but music is too loud and not good. Acid rock!

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★ 4

AC working again … for now. Hope it lasts.

Source: Google

★ 1

This anytime fitness is the nastiest one I have ever been to. The bathrooms are run down and not updated, cleaned or maintained. Also everytime I try to shower there is never any soap and let's not forget there are cockroaches in your showers 🤮. Absolutely disgusting and unacceptable I was in the middle of my shower and next thing I know there's a cockroach running around in the shower. The owner obviously doesnt care about their gym and needs to renovate it or shut it down. P.S the showers are never cleaned either they are always dirty.

Source: Google

★ 1

Been trying to get a membership here for weeks.Can't get anyone to call me back about membership fees or to even get a one time.Walk around to see what it's like disappointed to say the least

Source: Google

★ 5

I like this place. It's got what I need to work out. It's clean, bright, modern, and friendly. Best of all, no arrogant crowds. I really look forward to my time here each day!

Source: Google

★ 5

Source: Google

★ 5

Staff were lovely when I just moved to the area. They happened to have a great deal on too. Great gym has everything you need and it quiet most of the time.

Source: Google

★ 5

This location is pretty close to home. Was really happy with the experience here. As far as anytime Fitness locations go this is definitely one of the better ones.

Source: Google

★ 5

Source: Google

★ 5

I was recently in town for work and needed a place to workout for three weeks. After speaking with management, I decided to try this gym, and I am glad I did. The gym has free weights, machines for everything, several styles of cardio equipment, and a functional fitness style room with kettlebells, squat racks and a rower. The gym was never too packed and I was always able to get the workout in in a timely manner. The gym was always spotless. Management was very helpful with any questions I had. The gym manager, seems to really care about this gym, and is making a great place for community. If I lived in this community, I would definitely choose this Anytime Fitness to be my gym.

Source: Google

★ 2

Unclean unstaffed

Source: Google

★ 5

I have a vision disability and the regional manager has gone so far above and beyond to accommodate me and my unique needs, I can’t believe it. Many of us with “invisible disabilities” end us being side-stepped. Sandy made me a priority and I’m very grateful. The gym is just right and the people who go there are great too.

Source: Google

★ 5

The Franklin, TN Anytime Fitness gym off of downs blvd is fantastic. Always clean. Great space.

Source: Google

★ 1

I signed up online to make an appointment to tour the gym and get a 7 day free pass. I received multiple confirmation texts of my date and time, and a confirmation email. I showed up at my confirmed time and since the building is locked from the outside and only accessible for members who have a fob, I was locked out. I tried knocking on the door and calling the gym several times, but no one answered, even though it was during staffed hours, not during their afternoon break, and at the time Nathaniel was supposed to meet me for the tour. I waited for 10 minutes and just left. I ended up joining a different gym that is also 24 hours with a different fob system that is much better.

Source: Google

★ 1

Do not join. They will delete your account by “accident “ when you are on a month to month , and make you rejoin to cover for their mistake. Then if you move and ask to cancel they say no problem. Only to turn you over to collections for not paying. Equipment in disrepair. Find a more reputable gym.

Source: Google

★ 1

This is the worse gym I have ever been to! The equipment is broken, there's never any manager present, it's filthy, trash is overflowing, bathrooms have mold. GO FIND A DIFFERENT GYM! ITS NOT WORTH THE OVERPRICED MEMBERSHIP.

Source: Google

★ 1

DO NOT GET A MEMBERSHIP HERE! this place is disgusting, dirty, broken equipment and definitely not worth the membership price/fee at ALL! do not go here! There's so many better gyms in the area that are cheaper and cleaner and more maintained.

Source: Google

★ 1

I cannot get these people to stop charging the credit card for my sons account.

In January 2022 my son left for boot camp in the Marines. I stopped by and talked to someone. He said we could pause the *no contract* membership for a few months and he would refund 2 of the charges. The refund never came, but whatever.
On Aug 8, I saw a new charge. I sent them an email. No response.
On Aug 22 I was charged again. I tried calling and texted a number that had texted me before. No response.
During this time I went to the gym during staffed hours. No one was there.
On Aug 29th I sent a certified return receipt letter with a copy of the POA to end the membership ($7.85 to send). It was returned.
On Sept 6th I went back to the gym and spoke to a guy who couldn't help with memberships but I left a copy of the letter and POA with him and he said he would pass it on.
On Sept 6th I emailed the contact on a sign in the gym and received confirmation it would be handled.
On Sept 19 I see another pending charge.
So they've taken $132 from someone who is serving our country and cannot physically make it to the gym.
I'm finally doing chargebacks with my bank because I cannot think of any other way to get these people to stop.

Source: Google

★ 1

This location is poorly maintained, the facility is dirty, the bathrooms are disgusting. The only good thing about this location is the room off to the side with squat racks/bench press. There's never any manager there or staff.

Source: Google

★ 2

Joined in June 2021. Was happy with management and my trainer. Then they sold and new owners took over as of July 1st or so. Gym has had no onsite management for over two months. They stopped the regular cleaning service trash cans are typically full, paper towel dispensers in the gym and bathrooms are typically out. Spray bottles for wiping down equipment are virtually non-existent and floors go un-vacuumed. I work out between 8:30AM and 10AM and never see any staff onsite. I've wanted to cancel training (30 days notice) but there has never been anyone around when I'm there so, it's made it difficult. Called and left messages, but no one returns calls. Hopefully, they will get their act together and start cleaning this place up.

Source: Google

★ 5

First workout, it is very clean with nice high end equipment. Happily surprised at how many folks were working out at 5:30 in the morning...think I am really going to enjoy this gym.

*** Update, a year later and I can say that what I observed above still holds true...and I do enjoy this gym, a lot!

Source: Google

★ 3

Website says staffed 10-3 on fridays, been waiting 20 minutes to talk to someone and no one is here

Source: Google

★ 1

The people who run this location seem to mainly absent. I've tried going to the gym 3 separate times during "staffed hours" to get a free trial pass and no one is there (once with a confirmed time to meet up). Honestly looks like a decent gym, but generally speaking if a gym isn't staffed right, the quality could deterioate over time. Called up other Anytime Fitness gyms and the staff respond during normal staffing hours...

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service

Source: Google

★ 5

Source: Google

★ 5

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★ 4

I made an appointment to participate in a 6-week Challenge at this location. Unfortunately, someone had walked in ahead of me & there was only 1 person who could help. They checked with me & asked if I'd be willing to wait a few minutes but after waiting 15 minutes, I walked out. They called & apologized but then went a step further & offered a 7-day free pass. They did everything within their power to remedy the original situation with excellent customer service follow-up.

Source: Google

★ 5

Source: Google

★ 5

Clean facility. Good equipment. Personal service available. What else could you need from a fitness center?

Source: Google

★ 1

Over priced for what you get. Consistently under promising on repairs or upgrades.
On there 4th new manager in 6 months. A product in serious decline.
If I could get out of the 6 months remaining on my contract i happily would.

Source: Google

★ 4

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★ 3

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★ 5

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★ 5

Super clean and friendly staff.

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★ 5

Best

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★ 5

Hard people great place

Source: Google

★ 2

Just be aware that the owner (Zac) will likely exaggerate regarding the gym’s features and try to pressure you into a long term contract that you can’t get out of. He also commented on a previous draft of my review saying something misleading. So watch out for that.

Overall though I have to say it’s not a bad place to work out... just overpriced, and the policies are unfair.

Source: Google

★ 5

It's a fitness place you can go to anytime.

Source: Google

★ 5

Great staff, friendly and knowledgeable. Facility is very clean, private showers, and not to crowded.

Source: Google

★ 5

Erik Bailey does a great job with setting up my training each week. He has also helped transititiin my diet since I have hit my goal weight. I highly recommend him.

Source: Google

★ 1

What a joke their prices are higher then Prairie Life Fitness which has full bar full, Olympic pool, including an indoor track.

Source: Google

★ 1

They will make it extremely difficult for you to get out of your contract when it comes up for renewal by not responding to emails/phone calls, and making you jump through hoops once you finally get someone to respond.

Also, one of the 5 star reviews on this page is the owner posing as a satisfied customer. Makes you wonder about the others.

Source: Google

★ 5

Source: Google

★ 1

The staff turnover is horrible. My key fob was blocked due to my son's account, which had nothing to do with my account. We had separate contracts. I was forced to pay for his account even though he had cancelled before going back to college to get my fob reset. The guy helping never introduced himself and didn't do so until I asked who he was and where was the manager. I wish these owners understood that it's more about the relationship with your members and not about members being a number or $$.

Source: Google

★ 5

Source: Google

★ 5

I come here twice a week right after work. The equipment is always clean and the staff is welcoming and helpful. Because of the great environment, it helps me feel motivated to keep working hard!

Source: Google

★ 5

Super Awesome place to go. Such a warm environment and so many options. Totally recommend this gym.

Source: Google

★ 5

I was so excited to see the sign "Opening Soon" when I would drive by on my way home. I work crazy retail hours and needed access to a gym. I was in bad shape and wanted to get back the strength and stature I had at one time. Teda greeted me and answered all of my questions and was so accommodating! It took a few weeks for me to try out the aerobic room with the big drop down screen but I'm so glad I tried! I just close the doors behind me, turn down the lights, crank the volume and do whatever class I'm in the mood for! You can choose Level and type of class and be rockin' in less than 5 minutes. Every staff member is friendly and helpful but Emily is especially motivating and knowledgeable. She has met me early in the morning to do spin class together and is hilarious! Thanks to everyone, I ran my first 6k and have lost inches around my waist. The location is great for you if you live in Westhaven or in the hills of Leipers Fork. Come see me!

Source: Google