★ 1

I purchased a membership online and Jay still would not let me enter the gym even though I showed that I have paid and that the money has been taken out of my bank account. I showed my confirmation number, and I also showed the contracts that I signed online. She still would not allow my child and I in. Jay gave me a number to call to complain and they never answered the phone. I tried to email them and they never responded. The only option I have left is to sue them.

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★ 1

Terrible customer service, the staff does not seem to know much of anything.

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★ 5

Update a year later: They got a deadlift platform and did a massive re-org to make the layout more efficient! Great improvements. Also, I have to shoutout to the Y Play staff. Those ladies are so caring and experts with all the children. My 2 boys spent 2 years there growing from ages 1-3. we are moving away and they were heartbroken, and even gave us a farewell card! A testament to how genuine the Y Play staff is.

If you're a parent and need a break or need to get a workout in, you can trust your littles ones will be cared for here. Thanks for everything Chane', Tae, Lauren, Ms. Sherry, and the rest of the squad! You guys were all amazing.
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Friendly and personable staff, always smiling and enjoy their jobs! Makes the biggest difference. Y Play staff are amazing with my son as well, I can workout guilt free thanks to them!

The facility equipment and layout could use an upgrade. Some of the attachments are worn out, the flooring is slightly warped upstairs, and the mirror space is LACKING. I would also like more leg oriented equipment like a hack squat, dead lift platform, etc. I think a reorganization would do them well upstairs to maximize mirror and workout space.

Despite my critiques, it's worth it to know I'm in a family oriented community and that my son is safe during my time there.

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★ 5

Very polite staff

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★ 5

I would like to comment on a young woman who is a lifeguard at the Cordova Family YMCA. Rachel, who is a jr in college studying psychology and education, is one of the best lifeguards I’ve seen in my almost 20 yrs of membership. She is an amazingly kind and friendly young woman who aspires to work for the peace corps upon college graduation. She is very helpful to kids and parents alike and my 7 yrs old granddaughter loves her!! I know when Rachel is on duty, she has what it takes to keep everyone safe. The Cordova YMCA is fortunate to have her and her parents are to be congratulated for raising such a fine young woman.

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★ 5

very nice basketball court!

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★ 5

I've been going to this YMCA for 7 years and it is the best. The people at the front desk are always friendly and helpful. It's the only gym I've seen with a full size indoor track and the equipment is the best and gets updated regularly.

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★ 5

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★ 1

Couldn’t sleep all night. That so called “decaf coffee” is caffeinated.

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★ 3

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★ 5

I've been coming here ever since I was a kid. The staff is always friendly and the people that go here are too. everything is well organized and clean.

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★ 5

The bubble was put up last week! I love the water aerobics classes here!

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★ 5

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★ 5

Was in town visiting my father. He works out there pretty regularly. Went with him while I was in town and had a great workout. if you leave with feeling like you didn't have a great workout, your fault. They have everything you want and need to crush a great workout. Can't wait to come back. Thanks YMCA

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★ 4

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★ 5

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★ 5

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★ 5

I love working out at the Cordova Y! Everyone is so nice and welcoming!

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★ 5

I love how friendly and welcoming the staff are, especially Jenny! She makes coming to the Cordova Y extra special. I also like the variety of classes available. My best friend and I usually hit up water aerobics, but sometimes I'll come on my own for Zumba and Yoga.

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★ 5

The staff is always friendly and helpful. Great variety of classes for all ages. I enjoy working out there!

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★ 5

The facility is clean. The staff is friendly and knowledgeable. The members are nice and motivated. What's not to love?!?

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★ 5

I had a great experience here

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★ 5

Love the Power 40 class.

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★ 5

El personal es muy amable y las instalaciones son muy buenas

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★ 5

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★ 1

Worker care is disgraceful, treats workers like garbage, as i was in the pool, i heard a lifeguard tell another lifeguard that they would threaten to throw away their dinner! How repulsive and my kid said “Daddy, why are they being mean?” I had to reply with a sad look on my face and say “Son i don’t know”. This place should be looked into and worker care should be studied.

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★ 5

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★ 5

Friendly and helpful staff, clean facility.

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★ 1

We really enjoy coming to the YMCA(Cordova )but not any more my kids were in the pool and the life guard (Rachel) came to them in a very disrespectful way with an attitude and asked them if they took the test which they said no; then she told them to leave the pool in a rude way, they left the pool crying.
I definitely respect the rules but the problem here is how these rules were applied.
The other employees were nice , respectful and delightful.

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★ 5

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★ 5

I always can come in in the safe environment get my workout in and enjoy my surroundings.

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★ 5

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★ 5

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★ 4

Could use am upgrade on equipment, but the great staff make up for it.

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★ 5

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★ 5

The Cordova Y is a great place to workout for me and my family!

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★ 5

Friendly service

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★ 5

The staff is always very kind, friendly, and helpful. Swimming in a heated outdoor pool is refreshing. I also enjoy the fellowship classes provide.

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★ 5

The staff at the Cordova YMCA were very professional and helpful. They answered every question I had and then some. They have all the machines you would expect from the very best exercise establishment. The pool area was really nice with lifeguards on staff, plenty of lawn chairs, and cool cool water.

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★ 5

This location has everything you need for a great workout. There are two levels of cardio machines and free weights so there is plenty of space to get a workout in. There are also multiple areas for group classes including the Power40 room which features the Power40 class that is such a great workout! There is also a huge kids area for the little ones to play while the parents workout. I love this Y and wish we lived closer so we could go more often.

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★ 5

This is my favorite Y in the Memphis area! Everyone is so nice and takes the time to get to know you. I’ve been coming for three years now. Kid friendly too!

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★ 5

The Y Staff team here all know my name and I have been connected with lots of resources to hit my fitness goals. I started coming to get in shape but I also found a great community.

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★ 5

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★ 5

Great gym with great people!

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★ 5

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★ 5

Staff is friendly especially the 5am team. Kim the Saturday morning spin instructor is the BEST ! The gym is always clean.

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★ 5

Very friendly with good equipment, good classes, and convenient class times

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★ 5

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★ 5

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★ 5

The young lady that we met Tuesday was very informative about the classes and fees for bringing my daughter on as a new member. I’m very grateful for the time she spent with us explaining the ins and outs of the gym.

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★ 5

So friendly and attentive!! My gosh I was just shocked at how amazing my 3yo’s experience was!! It was awesome to be able to do my weight training and then run my miles on the track upstairs and see her having SO much fun each time I came around! I was nervous about bringing her for the first time but now after having such an amazing experience I feel confident I can bring my 18mo, too!! It’s not just people sitting in the corner and “keeping an eye” on your kids. The ladies in there were genuinely entertaining and engaged! We saw SO much interaction and fun! My 3yo especially loved when y’all were blowing bubbles! Can’t thank you guys and your wonderful staff enough for providing such a great service for us parents and such a fun time for our kids!!

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★ 5

Cleanliness

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★ 5

What did I like about my Y experience? I love the safe environment, beyond friendly and helpful staff, daily scriptures, and cleanliness of the facility!

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★ 4

Great place to workout. Family friendly also. Enough weights that even the biggest weightlifter can get good lift in.

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★ 5

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★ 5

Great place, great price and awesome staff

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★ 5

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★ 4

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★ 5

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★ 5

I love the Cordova location!! Everything is always in order, clean and working!! Staff is the best!!

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★ 5

Cool place to workout and exercise, my son enjoyed workout there before he go back to football high school in Washington, DC.

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★ 5

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★ 5

Great Atmosphere. Great Service.

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★ 5

Friendly staff! LOTS of classes!!! Nice and clean facility.

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★ 5

Equipment is always clean, functional and available! Staff is always friendly, courteous and helpful when needed.

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★ 5

I love working out at the YMCA! So many nice people and great workout classes! My favorite is Power40. The energy and encouragement you receive is next level!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I have been a member of the Y for years. It is, by far, the best overall value when it comes to varied exercise and opportunities for fitness. Partly because it offers so much in the way of classes, swimming, strength training etc, but also because it’s available in so many locations . I work downtown, and swim laps at Fogelman and reside in Cordova and attend Zumba and Yoga classes at the Cordova Y three days a week. Recently, I was out of town on the East Coast and was able to exercise at the Y there. They are all over the country and welcoming everywhere.
Aside from the financial value is the value of the down to earth, diverse community of people that I’ve met and become friends with through my classes there. I enjoy working out there because everyone is a regular person like me!

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★ 4

Great place for exercise since it's not a far walk from where I work, although it's a little disheartening that I'm not allowed to bring my mermaid tail for safety reasons, but I can understand that. Otherwise, I love the atmosphere!

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★ 5

I enjoyed working out on the different equipment and the walking track. Our Grandchildren enjoyed the pool while visiting us this summer. Last but not least, I love how clean the place is! Great place to join for all the family! ❤️❤️

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★ 5

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★ 5

Staff is helpful and friendly

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★ 5

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★ 1

Truck was stolen and the staff was just like “oh yeah that’s been happening a lot,” well gee, thanks for the warning guys.

Car theft is time sensitive so thankfully the y only took TWO DAYS to finally review the camera footage. The director said she needed time to review the footage, but when we finally sat down so she could show me, she hadn’t even looked at it. The director then showed me a video of me parking and was like “this it being driven away,” if she would’ve taken an extra 3 seconds, she would’ve seen me park.

I had to physically take her phone and scroll through the footage myself while fending her off because she was arguing that I was not parking. Then I finally found the footage of my car being stolen.

Thanks for the help guys.

I don’t blame the ymca for my truck being stolen, but I do blame them for not caring about their members and essentially helping me when they felt like it.

This gym has been going downhill for awhile but I keep trying to come every once in a while for “old times sake”

Maybe sentiment is overrated

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★ 1

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★ 5

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★ 3

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★ 1

We just came to the ymca and one lady did not let us in because she said it was closed for training. But one of my other friends came in 5 minutes before us and were let in. I don’t know why they said this to us but we hope they discriminate again.

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★ 5

Water aerobics with AQUALINDA is aaahmazing!!!!

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★ 3

This location is not all bad, but it most definitely needs better assistance with customer service and fixing situations. I will be cancelling my membership very soon due to the last and final straw of an incident that recently happened which could have been handled better. I joined because of the child care, an indoor track, and being able to exercise and bond with my teenage kids. Unfortunately, this last incident was a final straw for me and staying at the YMCA. I have found another gym that has the same amenities.

Pros: Indoor track, pool, and child care

Cons: Some staff is friendly vs. all of the staff; not as customer focused when issues arise; not all staff is trained or knowledgeable of their rules, policies, and procedures; snack machines are always broken so if you want a Gatorade, you better make sure to bring extra to drink

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★ 5

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★ 1

I’m getting real tired of this location. Every time I come here it’s always an issue. When you have to leave a gym just to go get something to drink due to the machines being unavailable and there’s always an issue with the pool. Why would I continue to pay for a membership when I cant utilize the damn facility? Definitely canceling my membership asap!

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★ 5

Jasmyn Was very helpful and amazing Thank You Jasmyn

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★ 5

I joined the Y 11 years ago upon moving to Memphis. In addition I added two other health memberships at different health clubs. The Y really is all you need! If you have children you get discounts on things like swim lessons on top of access to children area. They provide some great classes for you to attend. Specifically while covid is brewing, the workout areas aren’t packed like other gyms. Some times when lifting I may have an entire area to myself. Some of the generation from the good ole days of the Cordova athletic club have switched and moved on which is nice! Overall, great place!

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★ 4

The Y is practicing all the requirements the CDC, and the local health department has set in place. I can get in comfortably now, and workout. Since the pandemic there has not been alot of people at the YMCA.

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★ 4

Very warm and nice atmosphere

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★ 5

Go here almost daily! Great place. Activities and classes for the kids as well.

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★ 4

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★ 5

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★ 5

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★ 5

Awesome place, friendly staff and lots of new equipment. Not perfect but the best value i can find.

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★ 5

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★ 4

Nice place

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★ 3

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★ 5

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★ 1

I have been a YMCA member for years and never really cared for it because of some of the racism ai have experienced. My kid was not allowed to swim simply because of prejudice lifeguards, he goes with me to swim all the time, it seems like as the shift changes so does the rules.

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★ 2

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★ 5

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★ 1

The pool entry door was locked. I asked the man behind the checkin counter when was the pool going to be open. He said, "No I don't". Then he refused to talk anymore. He didn't offer to find out what was going on or anything. All I got was silent treatment.
Dont waste your time at this Y. I've also had my swim watch stolen and they just said tough luck. Piss poor attitude.

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★ 4

Friendly instructors

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★ 4

I really like the group fitness classes, especially Body Pump and Spin. The staff is very friendly and helpful. The only reason I didn’t it five stars is I don’t like the roof leaks.

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★ 5

Y is a very good gym that offers a variety of classes at a variety of times, one advantage is that you can visit any YMCA throughout the states in which I have done so in some of my travels. I love Kim at Cordova she is a Tuff trainer that works you out well, try out her trekking class on Tuesday Mornings at 8:15 she will give you a workout that you will not regret, maybe your muscles will regret it, but you definitely will feel that one hour was worth it. The membership cost is higher than most gyms but the gym survives off its donations and has very good values that I respect and support thus is the reason I have continued my membership with the Y. My favorite locations are Cordova nuber (love Shane and helen) and fogelman (crazy about Dot insanity workouts). Always get a good workout at these locations with the trainers not to say the other locations aren't good but these location classes are more convenient for my schedule.

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★ 4

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★ 5

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★ 4

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★ 4

I do dancing here and it's very fun

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★ 5

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★ 4

Fun atmosphere

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★ 5

Enjoy my instructor

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★ 5

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★ 4

Great gym, great staff. Need better free weights and more platforms/squat racks

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★ 4

Very family friendly

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★ 5

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★ 4

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★ 3

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★ 5

Great place! This is a great place for the whole family. Excellent classes, terrific equipment, and a great clean place to work out.

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★ 5

Awesome facility great staff and no pressure environment

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★ 5

Love this place and the staff is great.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great place to fill all of your workout needs.

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★ 5

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★ 5

Only thing.missing is a sauna room for women...

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

Love the staff at this YMCA. They are always friendly and fun. The facility is amazing.

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

Great customer service. Multiple machines and activities. Location offers fitness activities for ALL ages.

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★ 4

Great Y

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★ 5

I like working out here

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★ 5

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★ 4

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★ 4

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★ 5

So I have been going to this YMCA for a year now. They are very affordable and they also have a daycare if you need it so you can get your exercise. When you join you can go to any ymca in the United States. They have exercise classes and spin classes and a pool to work out in or to just have some fun.

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★ 5

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★ 4

Nice Gym

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★ 5

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★ 5

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★ 5

Great facility. Many options. I feel really comfortable at the Y and there are many locations so it's convenient.

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★ 5

The Cordova Y is a fantastic facility-indoor walking track, tennis court, outdoor pool, state of the art exercise equipment, weights, personal trainers, multiple classes, FREE child watch for up to 2 hours while you exercise, programs for the kids, pickle ball, volunteer opportunities, community involvement, community garden and so much more. The Cordova Y is part of the Metro Y which is 11 Y facilities in or near the Memphis area. Your Y membership is mobile-can be used at any facility in the area and soon across the country. The Y is more than just a health club!

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★ 4

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★ 5

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★ 5

Family oriented workout facility

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★ 4

This place has a pool, tennis courts, cardio equipment, free weights, and child care.

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★ 5

Amazing staff

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★ 5

Great environment and awesome workout facility.

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★ 5

Clean. The staff is friendly. One can easily gain access to the equipment.

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★ 5

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★ 5

Always great

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★ 5

This Y is a real jewel...it provides a multitude of healthy activities and social experiences for the communities located nearby. The staff members are very knowledgeable about the services they are responsible for and also they are quite personable.

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★ 5

The staff is friendly and the facility is very clean. The workout experience is enjoyable and even the members are pleasant.

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★ 5

Great facility with lots of amenities

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★ 5

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★ 5

Nice family gym. Staff is always nice and the gym is always clean .

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★ 4

Good facility, equipment is okay- starting to show signs of being worn down. Great free weight area, cushioned walking/ running track

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★ 5

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★ 4

There's something for everyone at the Y. Join me at 9 on Friday for water aerobics.

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★ 5

Best workout experience with friendly staff and clientele. I'm always comfortable working out whether with a class or solo. If you have a question about the equipment or targeted area workouts the trainers and staff will ensure you have the info yo succeed.

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★ 5

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★ 5

Great Family workout Center!

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★ 1

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★ 5

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★ 4

Usually not crowded. Good place to workout.

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★ 4

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★ 5

I love the Y, what else is there to say.

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★ 4

Great group classes, the indoor track is good, good selection of free weights, machines, and cardio...and it is a clean gym!

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★ 4

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★ 5

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★ 5

Great gym with heavy weights on the 2nd floor. Usually not that busy on a week night.

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★ 5

Most comprehensive gym in the area.

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★ 3

Nice atmosphere

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★ 5

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★ 4

YMCA in Cordova

Positives:

1) The exercise equipment and free weight area are well equiped with a mixture of old and new equipment.

2) The staff are excellent, helpful, and friendly.

3) There is a good mixture of fitness classes.

4) The hours are very reasonable although not 24 hours.

5) The Personal Trainers are friendly and helpful.

6) The price is good for what you get.

Negatives:

1) The exercise equipment pads where you sit or touch are wiped down and cleaned regularly, but there is dust on some of the machine plates, behind the machines, and around the floor pads in the free weight area. The place is clean but not as spotless as other gyms I've visited.

2) You can see rust on some of the older machines, but the machines still seem safe and functional.

3) The building is older but well maintained.

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★ 5

I loved it. Will go again

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★ 5

Love this place!!!

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★ 3

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★ 1

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★ 1

Evening water aerobics were cancelled with no notification. I'm told it was because of lack of attendance. It wasn't our fault the pump went out and closed the pool and then the water and air was so cold that we were wearing toboggan hats and coats in the water while we exercised. If you would have done your part, we could have done ours. To some people, the water aerobics was the only type of exercise they could do due to health restrictions and mornings are not feasible due to working. POOR, POOR decision YMCA !!!!

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★ 5

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★ 5

Childcare while you work out is great! Also, activities for the kids. My daughter recently had swim classes here but they also have kids exercise classes. So this is awesome! Tennis courts, basket ball courts, the pool. I should go more! Love this place, it really is way more than a gym. Thanks for including families in the activities.

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★ 5

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★ 5

Amazing people, very helpful. A great place for a family to come to. Really clean compared to a lot of workout places. Also biggest YMCA I've ever seen so far.

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★ 5

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★ 4

Not bad not good, semi clean but kinda small.

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★ 5

Great people great place for kids!

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