★ 2

Got a membership here right when they opened. Seemed like a really nice gym. Sadly the equipment just wasn't the same compared to Golds and how I feel there. I was lazy, didn't cancel. Got charged over $100 for the annual thing. Went today to cancel and was told it was on the app, had to pay another $26.99 to cancel. Haven't been here in well over 60 days. Glad I still have a membership till the end of the year. Just baffling that I cancelled today, Nov 20th and it charged me to cancel and covers me until Dec. 29th. I was forced to pay for another month in order to cancel. Staff is great but this is just a scam to me. Great job crunch!

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★ 1

I’ve cancelled my membership here 3 times now, but keep getting charged for membership fees. I tried calling again the other day and could only leave a voicemail. Someone from India called me back 2 days later and demanded I pay $102. This company is fraudulent. If you do try to cancel your membership make sure to get everything in writing. I’m probably going to have to take legal action against them. This has been going on for 11months now.

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★ 3

Why do they close at 5pm on the weekends? It’s like bank hours you can never go when you have time because they’re closed

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★ 5

The morning crew that was there on 10/23 was top tier. Super friendly with great customer service 👌

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★ 5

Staff is always friendly and knowledgeable.
Gym is always clean and well maintained

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★ 1

Canceled my membership because of the amount of women that go here practically wearing nothing.

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★ 1

I get that this is a gym but there should be at least a minimum on how much people need to wear. I had to cancel my sons membership after going to workout with him last week and seeing so many women dressed in practically just underwear.

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★ 5

Stopped in at this Crunch on our way through town and this is an awesome space! new weightlifting platforms set off in their own section was great - easy to lift without distractions.
The best part about this location though is the employees! nice, helpful and very welcoming.
I'll be back - thank you!

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★ 1

Its the worst gym membership ever!!!! I did the $1 trail and started it on the 29 of September...well they charged me $29.99 the first week of October and I decided I don't like the gym so I was going to cancel and next mont they want me to pay 69.99 at the end of November and pay $29.99 at the start of November ....

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★ 1

Worst expereince ever. I signed up last year but decided not to be a memebr and was trying to cancel my subscription and they said NO :) after one year paying for nothing they now are chargin me $18 to cacnel. What a shady biz.

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★ 5

I feel so blessed to have found this Gem. The atmosphere feels extra luxury and motivating. The manager (So sorry I forgot your name) is super understanding , he worked a situation out for me with my membership that I was concerned about with precision and and grace. Thanks again for that! Brandon at the front desk has help me from day one every step of the way which is very comforting, makes you feel extremely welcomed. Last but never the least, the biggest shout out goes to my personal trainer MCKENNA. I told her a want a butt like JLo by my birthday and she hasn’t let up since. I love her energy so much it’s like we were made for her to get me together but at the same time like hanging with a friend. Can’t wait to see the progress we make. Thanks Crunch Fitness!

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★ 1

I cancelled my membership back in January after I moved out of the area. They did not cancel my membership and continued to charge me through 2025 along with DOUBLING THE PRICE to $18.99 without approval. Now VIVEK from crunch corporate is actively harassing me telling me I didn't cancel it. I had to call my credit card company to stop the charges.

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★ 5

I absolutely love this gym! I have memberships to all the gyms in Chattanooga, but this is the one I go to every day.

First, I have to mention my trainer/coach, Sade. She is extremely intelligent, fit, patient, and goes out of her way to meet you where you are. She gives you progressions that are realistic but still push you to grow. On top of that, she’s an absolute powerhouse — watching her train makes you want to work harder just to learn her secrets. I’ve trained with both men and women over the years, but she’s the only one who has helped me add 17% to my 1-rep max and lose 22 pounds of fat in just 6 months. She’s in high demand, but if you can get time with her, do it — she will help you become your best self.

The gym itself is top notch. The front desk staff are always friendly and helpful, the facility is clean, and all the equipment is well-maintained. The community here — especially in the mornings — is fantastic. People are supportive, encouraging, and create an atmosphere where you actually look forward to coming in.

This place has it all: a great environment, amazing staff, and world-class coaching.

Source: Google

★ 5

I've had a planet fitness membership for years, literally years. And I don't think I've even spent a Year's worth of time there. I kept it because I kept telling myself that I would go.
Crunch fitness is an entirely different vibe. The trainers are serious about their workouts. And they motivate you to keep going. It's such an awesome place that I've told everyone where I work and they've all started coming too.
They offer classes that go along with their premium membership (which is basically the same as what I paid at planet fitness, without classes). They also give you low impact options even in the HIIT classes. I've spent more time at Crunch Fitness in 2 weeks than I have in a year elsewhere.

If you don't believe me try it for yourself. They made me a believer.

Just to update, My feelings for Crunch Fitness and the people there have not changed. If you have a hard time making a plan and working out on your own, then come join one of the classes. You'll get to meet a bunch of amazing people and it will be a fun, new experience.

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★ 5

Always a clean environment, great equipment and the trainers are always willing to help. Great location

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★ 5

Thank you Paytton!!! I’m on the adventure of a lifetime in Colorado with my family, and I didn’t wimp out bc I feel so strong!
The gym is always clean and a fun vibe!!!

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★ 1

Was looking to start a membership but after reading the amount of people that have trouble with canceling and the charges incurred, I’m not a fan of taking people’s hard earned money for nothing. Thank you all for your reviews I will look else where.

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★ 5

Tara M. Has the best Zumba class

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★ 5

Tara’s Zumba class was fun and easy to follow but left us sweating.

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★ 5

Just had the best absolution class with Jonathan S!! Wow, what a work out!! I can’t wait to see how sore I am tomorrow. Best absolution class I’ve been to in months!

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★ 5

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★ 5

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★ 4

4 stars only because they don't open at 4AM like the one in Hixson does. Alot of the working professionals have a 7AM starting shift and the 4AM works perfect for us. I rather workout here because it is cleaner than the other location, however that opening time is a major drawback.

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★ 5

Michael was fantastic. He showed me things I never knew. I would recommend him highly.
Rich

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★ 2

Love working out at crunch. Stacey and Chris are incredible trainers and keep classes fun and engaging. I always feel like I get a good workout and torch my calories. Gym facility is clean and well maintained.

However, I do have an issue with the way members are treated when concerns are brought up. Over the past few days the gym has closed down twice due to power outages. I understand power outages are out of the gym staff’s control. However, the way Crunch chooses to handle situations (such as power outages) which affect their members IS fully within Crunch’s control.

Both times the gym closure happened the evening before and neither time was the closure directly communicated to members. Social media posts were put up late at night (after people are asleep) stating gym closure for the evening, but nothing about morning classes being cancelled or gym closed the next day. Both times members showed up early (5 AM) to attend class only to find a handwritten note stating gym was closed.

After this last occurrence, myself and another member respectfully voiced our concerns with the lack of direct communication to members on gym closures and the social media person deleted our comments and shut off comments on the posts. Our concerns should have been addressed, not deleted. Deleting members comments when we have valid concerns is unprofessional and makes us feel like the management does not care about our concerns or respect our time.

You have our email addresses and phone numbers in the crunch system as well as a list of who is signed up for classes. Please use these forms of communication to let us know when the gym is closed so people do not wake up at 4 AM to attend a class that has been cancelled.

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★ 5

Michael is an amazing trainer. Not only he is highly knowledgeable instructor, he has a great personality and always willing to help and answer any question you may have. He is great at responding to your questions and very respectful individual.

It’s sad I don’t live in this town else I would continue my health wellness journey with none other than Michael.

I highly recommend him for your health wellness and fitness improvement goals.

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★ 5

Kellen the manger is the man. Super helpful worked me through all the memberships and got me on a good plan. He was professional and friendly made me and my friend feel super welcomed to the new gym. Top tier experience at Crunch would definitely recommend to anyone looking to get into a nice gym.

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★ 5

Big gym. Clean. Tons of new equipment. The manager I spoke to was an absolute gent.

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★ 5

This morning’s,Zumba class with Tara was a blast! Fun filled hour of dancing and great music. Wish Tara could teach a Saturday class permanently. I really enjoy her class leaves you feeling energized.

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★ 2

i enjoyed going to this gym at first since its right next to my job. not being 24 hrs was frustrating especially when you consider you cant even get a workout in after you get off work because they start turning the lights and music off thirty minutes early the last time i was there. i just left after a few minutes because we obviously werent wanted in there. i tried to cancel my membership and it wanted me to pay over a hundred dollars for "annual fees" before canceling when ive only been a member since may of this year. im basically trapped in this membership and cant even go most days. i wouldnt recommend this gym.

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★ 5

Love crunch fitness! Great to see the welcoming faces everyday!

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★ 5

I have been working with Jaden Talley for several months. He is very knowledgeable and has been encouraging every step of the way. He goes above and beyond and sends additional workouts to accompany personal training sessions. He takes time to get know his clients and their specific goals. He will challenge you because he is passionate about what he does and wants to get the best out of his clients. I highly recommend Jaden for your personal training needs.

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★ 2

The gym is really nice. I really do enjoy going here when it's open. My big issue and the reason that I'm probably going to have to cancel my membership is that they close at 5 on Saturday and Sunday, which is really frustrating. And they also start to turn the lights off at 430 to try to get you out of there. The gyms really need to be open later than that on the weekends for me.

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★ 5

Night crew always friendly and helpful. Great place to work out.

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★ 5

Crunch fitness at Hamilton place is the dopest gym in the city!! The environment is great, the trainers are great, and cleanliness is definitely on point!!! If you ain’t here working out you trippin!

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★ 5

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★ 5

classes are fantastic. staff is amazing and friendly!!! best place in chattanooga to work out😊

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★ 5

As a professional strength athlete this place ia my go to for my daily workout. The staff is amazing and keeps me coming back.

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★ 5

Good selection of machines

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★ 4

Super nice facility! 4 stars because the showers are lacking efficiency.

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★ 5

I called for more info and brittany was so kind, patient and helpful. She offered to give me a tour if i stopped in. Very clean facility! Love it.

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★ 5

Great gym! Nice and clean and new!! Britt at front desk was so helpful in showing me the gym and how it all works!

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★ 5

Brittany was the most friendly and knowledgeable employee I’ve ever encountered. Thank you, Brittany for your help and teaching me to lift weights. I couldn’t have done it without her.

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★ 5

Plenty of space to work out! Clean equipment and friendly management!

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★ 5

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★ 5

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★ 5

Awesome gym. I’ve gone to about 7-8 gyms in the area over the last 15 years and this place takes the cake.

Clean environment
Great lighting
Friendly and attentive staff
AC is always cold with good fans and ventilation
Gym equipment is well maintained

My favorite quality is that I’ve never once had to wait for a squat rack. There’s plenty of equipment to go around

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★ 4

Definitely **don't** enjoy the lights directly over the bench press. Big LED lights over them is very enjoyable.

Otherwise nice here

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★ 5

Rylan and Bellali were super friendly. I honestly wasn’t sure about Crunch Fitness, but the classes are a huge selling point for the membership price.

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★ 5

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★ 5

Bellali assisted us with our new membership! GOAT!! Thank you for explaining everything very well!

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★ 5

Its big and has a lot of equipment.

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★ 5

Clean, new, plenty of equipment

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★ 5

Great environment and great staff

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★ 5

Everyone was very friendly!!!

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★ 5

Tara was amazing. This was my first class and her steps and cues were easy to follow. She is super nice and encouraging. I only wish the class was longer!

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★ 5

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★ 5

Great job and great management

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★ 5

Brittany at the front desk is great. Very helpful and friendly.

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★ 2

poor choice of hours on the weekends, most of the leg machines were out of order when I went last, I had a very bad experience with two of the personal trainers and getting out of my contract after the three month commitment was a nightmare of itself.

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★ 5

I started going to Crunch back in April when I started putting a little more thought into my health and fitness, and I have enjoyed having this gym in such a convenient and flexible location. The mall can be a bit of a nightmare to find parking at, but I love being able to get food, drinks, and more without needing to get back in my car, so the location works well for me. I also find that the gym is large enough to where even when it's busy, it's still comfortable to work out at, and everyone there is friendly and accommodating. I use Active&Fit Direct to pay for my gym membership through my work, which takes a little bit of the stress off my shoulders when it comes to paying for my membership. What's made Crunch special has been their "kickoff" program, which truth be told is just meant to sell you on their personal training sessions. Still, I felt like this was such an awesome experience to have for free as an introduction to working out, and I was sold on weekly sessions. They're fairly reasonable in price, and the convenience of being able to work out before or after a session has made this work it for me. I can see my progress, and my trainer McKenna has been super accommodating with what I can and can't do.

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★ 5

Dameian Helton is an absolute amazing trainer.

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★ 5

Dameian Helton is the best trainer.

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★ 5

Damieien H has been amazing personal trainer. Super knowledgeable and supportive. Glad he focuses on recovery as well.

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★ 1

They hit my bank account for 70$ and then a day later took out another 30$ so 100$ in 2 days . I’m done with this gym . 100% not worth it . Can’t wait to cancel my membership

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★ 5

I’ve never worked out with a trainer, but after having thumb surgery, I had no choice but to seek help. I had muscle atrophy in my right arm as well as limited mobility with my hand/fingers. I wanted someone who was patient and knowledgeable as they would have to be creative with my workouts as I couldn’t really grip/hold weights that well.

For the last two months, I have been working with Michael. He was the missing piece in my healing journey that I needed in order to gain my strength and confidence back, and more.

I am now ready to try and do it on my own!

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★ 5

Dameian is the best personal trainer at Crunch. He is extremely knowledgeable and tailors the workouts to me and my personal goals. He makes sure that I understand what I’m doing and the proper form so I get the full benefit of the exercise and he makes it all fun! I would highly recommend Dameian to anyone looking to truly understand how to make progress in your fitness journey.

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★ 5

Dameian has been great. He is very knowledgeable about what he does and takes the time to individually craft workouts specifically for you and your goals. You can tell he genuinely cares about what he does. He gives you the information and tools to help you reach your goals and will root you on each week as you progress.

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★ 5

i had a session with Dameian and it was great. He was very professional and knowledgeable. I highly recommend.

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★ 5

DAMIEIAN is my personal trainer and he is AWESOME! I highly recommend for anyone who LOVE high intensity workout style and not boring. DAMIEIAN would push you to exceed your limit and it's super FUN every session and worth every penny you spent. I also love all the HIIT classes and Zumba classes. Crunch has a lot of classes in the AM and PM that would fit ur schedule. The massage chair after every work out day is soothing and relaxing. If you want to see real result for your core/body strength you should ask for DAMIEIAN!!!!!!

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★ 5

Damien has been my personal trainer for the past 7-8 months. The transformation I’ve witnessed firsthand in myself is profound. He listened to what I wanted for myself and stayed on me until it came into fruition. I am beyond proud of myself. He’s knowledgeable and professional. Ask for him!!

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★ 5

I love 💕 Michael Streetwood he is so good and he makes my heart happy. He is a great teacher 🧑‍🏫 and a wonderful friend

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★ 1

Beware of this gym.

My wife has a Premium Plan that clearly states you can cancel at any time. She submitted the online cancellation form before the end of April, and the message said management would follow up to complete the cancellation. No one ever contacted her.

She was still charged in May, so she went in person during the first week of May and spoke with a front desk employee (an African American girl) who told her the charge was due to a required 30-day notice and that May would be her last payment. We were frustrated but accepted that as the final charge.

Today, she was charged again. She called the gym, only to be told there was no record at all of her cancellation or the previous conversation. Now they say they’re cancelling it—but there’s still no accountability, no refund, and no willingness to help. We asked to speak to the general manager, but apparently he’s on vacation until next week.

This is an unacceptable way to treat paying members—especially those following your stated cancellation process. We feel misled, ignored, and taken advantage of. If you value transparency, good customer service, and honoring your own policies, we cannot recommend this gym.

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★ 5

Yasmin is wonderful ❤️

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★ 5

I went in to get information and they were do helpful. Bellali took the time to walk me around and explain everything. We ended up signing up!

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★ 5

Tara is awesome! I need more of her Zumba classes! Best class ever!

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★ 5

gigi is the best and i love this place

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★ 5

Gym has everything you need with plenty of space. Kellen, the GM, keep this place in great shape!

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★ 4

Great gym, decent equipment and friendly staff, but took one star off because the weekend hours SUCK. Wish they wouldn’t close that early

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★ 5

If you are looking for a personal trainer, Jaden is your man!!! He is very knowledgeable and creates a plan that gets results and helps you reach your goals. He is also very good at keeping you motivated!! He makes sure you have proper form and are progressing forward. I couldn’t have asked for a better trainer!

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★ 5

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★ 5

It’s a great gym to be a part of. I have always tried to workout in my life but never was able to. I thought I will give it a shot and it has been amazing working with Michael who pushes me beyond my limits. I could not even think of lifting the amount of weight that I am right now. Thank you Michael for all your effort and we can clearly see the results. After 20 years I bought a pair of Jeans which is 32” waist. That tells the entire story and on top of it I have put on a decent amount of muscle. I would highly recommend Michael and his coaching style to anyone thinking about hiring a trainer….

Source: Google

★ 5

From the moment I walk through the doors at CRUNCH, I'm met with a genuinely warm welcome, thanks to the friendly smiles of Bellali and Brighten at check-in. This positive first impression sets the stage for a fantastic workout experience. There's an impressive and diverse selection of exercise equipment, ensuring there's something for everyone, regardless of your fitness level or goals.
The class schedule I've attended at CRUNCH have truly been a standout. Instructors like Chris, Yasmin, Jaden, and Stacey bring incredible creativity and energy to their sessions, making each workout feel both effective and genuinely fun – expect a good sweat with a smile! Beyond the workout itself, the clean and well-maintained locker rooms are a definite plus. The managing staff, shout out to Rylan, are clearly attentive to the member experience. I've seen trainers like Michael offer the expertise and enthusiasm to help members start or enhance their fitness journey.
The overall vibe at CRUNCH is fantastic, and it's the little things that contribute to this. Seeing Lorealle consistently working with a smile to keep the gym clean and well-stocked truly adds to the positive environment. If you're searching for a gym that combines a wide range of fitness options with a genuinely friendly and supportive community, CRUNCH in Chattanooga is definitely worth a visit. You'll feel welcome, motivated, and well-cared for!

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★ 5

Staff are the best. Chris’s classes are great. Lots of space so you don’t feel crowded. Only wish the Hamilton location opened earlier in the morning like at 4am.

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★ 5

Friendly and helpful staff, lots of equipment, if something is broken it’s fixed quickly, friendly members, great price

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★ 5

We enjoy the atmosphere and reception employees are great.

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★ 5

“B” and Brighten always welcome us with a smile! I
Love the machines and proximity to my house. I always feel recognized and welcomed !

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★ 5

The sweetest nicest little greeter around
Thanks Bellali💪🔥🤙

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★ 5

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★ 5

This is an amazing gym to workout at and all the trainers including Paytton which is my trainer is so amazing! 10 out of 10 highly recommend!

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★ 5

Bellali s the best! love seeing her every morning! Keep up the great work.

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★ 5

The employees at Crunch Fitness at Hamilton Place are so helpful, kind and energetic. What wonderful environment to get fit in.❤️💪🏼

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★ 5

Absolutely love this facility! It’s so clean and the vibe is top tier. Employees and managers are so friendly. 10/10!

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★ 5

Hands down the best location around! The staff have done a very good job at cultivating a clean and energetic environment. If you have any questions or concerns then management is great and quick to resolve any problems.

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★ 5

The gym was clean, the staff were extremely helpful and knowledgeable. Rylan is the man! Will definitely be going back when I return to Chatt

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★ 5

Love this location! This facility is huge and the staff is so engaging and helpful! They really have everything and more that you could want out of a gym, I’d recommend 10000x!

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★ 5

Micheal is a wonderful trainer. I wish I could afford sessions to work out 3 times a week with him because I always feel challenged and have fun at his sessions.

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★ 5

I’m a performance coach and use Crunch nearly every day. Good equipment options, clean, personable staff, good atmosphere. 5 stars

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★ 5

Crunch Fitness is a fantastic place to have a great gym routine. They have a wide range of gym equipments along with Personal training and HIIT zone. Michael is one of the best personal trainer in Crunch who guides members based on their individual goals and helps to achieve their fitness target. This is really an awesome place to start and end your day.

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★ 5

I’ve been training with Michael Streck-woodard for the last few months and he is great! He is very knowledgeable, and makes the workout fun. I’ve gotten stronger and more confident. He makes sure that you’re doing every exercise correctly so you don’t hurt yourself. He’ll also talk to you about nutrition to meet all your health goals. You won’t be sorry if you train with Michael!

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★ 5

Bellali gave me a great tour and it was a cool place!

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★ 5

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★ 1

The front desk management staff are exceptionally annoying. They either aren’t there or are there and pushy as heck, especially the GM.
Another odd thing the GM does is walk around on weight racking patrol. He has walked in behind me several times unracking weights from where I was working without asking me if they were my weights. He appears to be OCD or have some other kind psychological ailment therein. I work as a clinical psychologist, so don’t take thoughts here lightly. Read all of these reviews before joining. I suspect many reviews about the GM.

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★ 5

Bellali, very courteous and helpful. Helps with any problems!

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★ 5

Wonderful staff and great place to work out!! Every thing is new and so clean!! The layout of the gym is great! There is lots of space and it’s a giant L shape. The huge windows of the second floor of the mall give a great view, especially sunrises!! I am so thankful for Crunch Hamilton place. It is an answer to prayer for me!

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★ 5

Absolutely love crunch for so many different reasons.
The staff is so friendly, the place is so clean, different times of day. There’s absolutely no weight on the equipment. Speaking of the equipment you have the heavy duty weights you have tons of machines and lots of really wonderful classes. Check it out also, the piece of resistance is the Hydro massage Which will increase circulation. Massage those muscles release the lactic acids and make you feel like 100 bucks before you leave.

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★ 5

I'm glad to have join the crunch fitness family. In Bellali made my tour and first experience great. Thanks for being great

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★ 5

Bellali is remarkable, remembers my name and story every time I come in here and always greets me with a smile. You would be an idiot not to come join this gym.

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★ 5

Love Crunch, love my trainer Michael. Staff is extremely helpful and friendly. Spacious with lots of equipment and clean. Michael pushes me hard but it's still fun because of his knowledge and positive fun personality.

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★ 5

McKenna and joy are awesome! Great service

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★ 5

Joy is such delight very helpful and joyful!!

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★ 5

Joy is always a literal joy when I come in. She is super helpful & always have a smile on her face.

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★ 5

Joy has a great spirit and is always on top of things at the front desk. Great all around employee

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★ 5

Joy is a good worker and helpful

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★ 5

Amazing gym with a very inclusive vibe. Yazmin’s yoga class is a must! Such a great workout that will also leave you feeling relaxed and restored.

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★ 5

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★ 5

Great place to work out and exercise and great staff to help you with anything you need.

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★ 5

Brighton was the best

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★ 5

Bellali was amazing! 👏🏽👏🏽

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★ 5

The staff is amazing ! Always helpful and informative !

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★ 5

Love the experience and the staff are very nice and helpful. Chloe & Joy make me feel welcome every time

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★ 5

Joy was awsome, sign up was super easy !

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★ 5

Brighton was so helpful and knowledgeable and helped me with everything I needed! She’s the best!

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★ 5

The best worker at crunch has to be Brighton she’s always smiling and it always brightens my day waking in here. She should be moved up to owner with how she holds herself and makes the customers feel at home.

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★ 5

brighton was awesome! Love crunch

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★ 5

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★ 5

Great gym overall. Chloe & Rylan are awesome!

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★ 5

I love working out at crunch. It’s always super clean and the employees are very friendly .

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★ 5

Bellali was extremely friendly and knowledgeable. I’ve always been skeptic of the Hydro massage, but she convinced me to try it and I’m glad I did. I’m in love.

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★ 5

Too good no gym compares price and everything amazing

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★ 5

stop going to planet fitness

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★ 5

I love this crunch at Hamilton Place! Specifically Ms. Bellali, she is so kind, helpful, and friendly. Every morning I can expect her to greet me and others with a smile!

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★ 5

Great gym alot Equipment and very clean highly recommended

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★ 5

Brittany foi muito atenciosa

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★ 5

Excelente Atendimento, Brittany ..

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★ 5

Kinnithea always fire a gray job!

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★ 5

I love this location!! It’s spacious with plenty of machines to workout on even during peak time! The staff is nice and helpful. I’m getting great results here, it’s my new playground!!!💪🏽

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★ 5

Best gym in the area!m

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★ 5

Slay

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★ 5

Michael S is the best trainer I’ve ever had! He’s very patient and observant so he knows when I’ve had enough or when I’m not up for training.

He has been so kind and supportive and made special obstacles for me and included my disabled husband in the process. I have really enjoyed this membership because of him!

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★ 5

Very good equipment. Everything is brand new. The only con is that there's too many people for being new.

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★ 5

Kellen is the manager and he is amazing and his staff are as well very friendly people they greet you as soon as you walk through the door and let me tell you IT SMELLS SOOOOOO GOOD for it to be a gym I take my hat off to this crew thank you for a great experience

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★ 5

Michael is the best trainer out there! If you are looking to change your life go see Michael!

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★ 5

Joy is an awesome msr! She’s super friendly and sweet <3

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★ 5

I have loved the atmosphere of this gym and the amount of similar stations so that there’s never a long wait for my next workout. If I could ask for anything I’d like more grips for the smith machines so that there’s more than two of each. If this place had longer hours of operations or even better 24/7 access it would be the best gym in town.

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★ 5

I just wanted to take a moment to praise Kellen, the General Manager at Crunch. He recently called me and was absolutely amazing, kind, and an active listener. I had mistakenly left a review for the wrong location in Hixson due to an accident, and Kellen went above and beyond to make things right. Not only did he kindly reach out to me, but he also offered me a complimentary month's membership at Crunch, which was totally unexpected!

He was incredibly professional, well-spoken, and assured me that he hires employees who are driven by integrity, kindness, and good customer service. I can wholeheartedly vouch for that, as I've been a member for the past 3 months, going with my friend who holds a family membership.

If you ever have any concerns or questions, Kellen is definitely your guy! His approach truly exemplifies the best of what Crunch stands for.

Source: Google

★ 5

Noah is the absolute best!

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★ 5

Had an awesome time working out here the other day. Manager Kellen really hooked it up for me by letting me test out this location with the Nooga Rudgy team. 10/10 Would recommend

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★ 5

Nice gym, good space, and the manager Kellen has been very welcoming. Chattanooga Rugby had a great experience there this weekend.

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★ 5

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★ 5

The manager Kellen was very kind and runs an incredibly clean gym with gratuitous amounts of squat racks/lifting platforms. The Chattanooga Rugby team had a great team workout, with plenty of room for other gym goers to continue their workouts. Will keep coming back!

Source: Google

★ 5

Kellen is a G. Thanks for the workout and the beautifully clean facility.

Source: Google

★ 5

Environment is on point and the GM is hands down the guy. He make sure a that everyone is taken care of. His great leadership shows throughout the staff as well.

Source: Google

★ 5

Kellen Oldham is one of the best human beings you’ll ever meet. Not only is he the best trainer I’ve ever met, he genuinely wants the best for you and raises everyone up around him. Do yourself a favor—go meet him, have a short conversation, and you’ll know you’ve found your guy. He’s a rare breed in today’s world. He’s a father, friend, and leader that always fights for good.

Source: Google

★ 5

Thalíka Love doing her classes, and I would love if I can see her more , ZUMBA!!!

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★ 5

Zumba instructor, Thalika H. Is the BEST!!! She should give the class from Monday through Thursday. Love, love 💗

Source: Google

★ 5

Been going to crunch for about 2 years now and I was super excited for the Hamilton place location to open. I was not disappointed! The gym is super clean and has all the amenities you need to achieve your goals. My personal favorite is the staff manager Kellen really runs a great crew everyone is friendly and knowledgeable. I’ve been in the Chattanooga fitness community for almost 20 years and I highly recommend this gym!

Source: Google

★ 2

I love crunch and have always enjoyed going to their various facilities. I did have an issue with canceling and what should have been a one month charge after cancellation turned into a $270 bill sent to a debt collector because there was "nothing they could do". But besides that I decided to give it another shot, my only issues with this new location is the single smith machine, theres plenty of space for at least two more. And the hours on weekends. Closing at 5pm is ridiculous and turns away potential members as Ive tried to get my friends to join. I hope these issues can be resolved and canceling becomes easier as i've seen other reviews also highlighting that.

Source: Google

★ 4

Staff is friendly and welcoming and the place is HUGE! Brand new equipment and pleasant people

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★ 1

The actual facility is great however they double charged me twice for personal training. I alerted them the first time back in December and nothing has been done to refund me and I'm out $720 with nothing but "we are looking into it" and "I'm so sorry"

Source: Google

★ 4

New gym that’s super close to me and has decent hours and lots and lots and lots of squat racks. The HIIT classes are great and so was the one TRX class. Only issue is that back to back classes run late. I go all different times of the day 530 am noon 3pm and it isn’t crowded. Plus the few times i brought a friend along it was a breeze just sign a waiver and leave ID at front desk. Setup is kinda weird because the dicks sporting good people complained and had them move the beautiful row of squat racks. The HIIT zone area is pretty neat with the turf sled rowers tire trx bags ropes
Definitely a good addition to the area. Like any gym some people are good at wiping down after themselves while others aren’t.
People in general seem friendly: front desk staff and gym goers

Things that could be better
THEY DONT HAVE A TRAP BAR
NOT SURE WHY THERE IS A 2 dollar convenience fee on the monthly bill and how to get around it. Do I pay cash, check or what to avoid it? Over the year adds up to one additional month
A hand sanitizer station at the entrance would be a good addition

Source: Google

★ 5

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★ 5

Staff is super friendly and helpful! The gym was super clean.

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★ 5

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★ 2

Gym relatively new but don’t have good presentation when you walk in the gym the TV are one way and the workout machine another way! This doesn’t make for pleasant workout experience! In addition, the elliptical machines are not leveled and rock since moved to new location and squeak!

Source: Google

★ 1

I was in a car accident and I never went to the gym one time from when I first enrolled. I am trying to heal and recover but this so-called fitness place is worrying about fees. I don’t think I will ever be dealing with Crunch Fitness. I am glad I never cancelled my Gold’s gym membership. I hope you enjoy your FREE MONEY. On 1/16/25 I called in and canceled my membership again. I submitted the cancellation request on 1/6/25 and it was not cancelled. I love free market capitalism but I don’t like corporate greedy crooked people and I am not saying this Hamilton Place location is that but my receipts are saying something interesting about this place.

Source: Google

★ 5

Had a great experience in the club! Noah at the front was very helpful and welcoming

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★ 5

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★ 1

Do not recommend this gym at all.

Multiple attempts to cancel membership with numerous associates & GM’s (Rylan) stating they do not have that ability to cancel.

Note- this is the Hamilton place location only for these tactics.

Source: Google

★ 5

So grateful this gym opened, great equipment, great team and management!

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★ 5

I have known Kellen Oldham most of my life personally and professionally.

Never met a more intuitive ; driven person that cares about you as a person.

Best in class as a human and coach. 🥇

You will be lucky to have him beside you in your health and fitness journey. 🍀

He will walk every step with you ⭐️

If you want results he will deliver! 🏁
#OldhamStrong💪 #Winnerscircle

Source: Google

★ 2

Weekend hours are absolutely horrible! I’ve worked out at crunch fitness for several years now and this has been the worst as far as hours go. I’ll probably cancel my membership and go with a 24 hour gym or one that stays open later in the weekend. The only good part about this gym is that it looks nice.

Source: Google

★ 1

Closing at 5pm on the weekend is absurd lol..I'll go with another gym that can stay open later.

Source: Google

★ 5

Source: Google

★ 5

This gym is the best one I’ve been to. My trainer Jordan Dodd is amazing and is very encouraging! This gym is inclusive and non-judgemental and encourages everyone to do their best! I have found a community here and I’m thankful Jordan talked me into joining when I first came by!

Source: Google

★ 5

I love crunch Hamilton place! It is so much more inclusive than other gyms. Plus I have a personal trainer(Jordan) who is genuinely amazing and shows up and supports me. I love the community we have there

Source: Google

★ 5

I love coming here, I wasn’t really into working out then Jordan one of the trainers made it fun while also making sure I actually pushed myself. He checks in with me, is super easy to schedule with, and he tailors each workout to what that person needs. I never feel like he’s pushing me to do what I can’t and I wouldn’t trade him for another trainer if ever asked. If you need a personal trainer this man is it.

Source: Google

★ 5

Best gym in chattanooga.

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★ 3

Nice new facility. However, I never see staff nor customers cleaning machines after use (MRSA...). The row machines always seem to be used by classes which is a bit annoying, but might just be my schedule.

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★ 5

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★ 5

Brooklynn was very supportive and very helpful 🥰 thank you!!

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★ 5

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★ 5

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★ 3

Why are Friday hours different from the other weekdays?

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★ 5

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★ 2

I came to my first class Tuesday November 6th and did the spinning class. It was great!!! Energetic music, motivating instructor etc. I planned to come back on Thursday but the class is canceled Thursday and the following Tuesday as the instructor can’t be there and there is no one to cover. Today I tried the top it off class. It started 15 minutes late, there was no engagement by the instructor, no instruction at all and the whole class was just made up. It was absolutely awful!!!!!!!!! I didn’t stay for the class following for butts and abs because it was so late. I hated it so much. Very disappointed. I’ll try again but we are on strike 2. Also no one cleans the equipment. Great way to get sick

Source: Google

★ 5

Great

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★ 5

extremely helpful and was able to get all of my questions answered! Great experience over all

Source: Google

★ 5

I recently had the pleasure of visiting Crunch Fitness at Hamilton Place in Chattanooga, TN, and I couldn’t be happier with my experience! As a long-time member of the Hixson location, I was thrilled to see a new gym open closer to home.

From the moment I walked in, I was greeted by the friendly and welcoming staff who made me feel right at home. They are always ready to help and provide assistance, which adds a personal touch to the gym experience.

The facility itself is immaculate. The cleanliness is impressive, with all the equipment and common areas well-maintained and organized. It’s clear that the staff takes pride in creating a welcoming environment for all members.

I also love the variety of equipment available. Whether you’re into weightlifting or cardio, there’s something for everyone. Plus, the atmosphere is motivating and energetic, making workouts enjoyable.

Overall, I highly recommend Crunch Fitness at Hamilton Place. It’s a fantastic addition to the Chattanooga fitness scene, and I’m excited to make it my go-to gym!

Source: Google

★ 5

Great gym with friendly people!

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★ 5

Best place to exercise. Super clean place and very friendly people. Won’t go anywhere else!

Source: Google

★ 5

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★ 5

Great gym with wonderful staff

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★ 5

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★ 5

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★ 5

An amazing club with an amazing experience!!!!

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★ 5

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★ 5

Friendly Staff, Clean, Well Lit.

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★ 5

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★ 5

Great gym and great deals !

Source: Google