★ 5

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★ 5

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★ 5

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★ 1

Tried to report me to claims over a $10/M fee that I canceled over two years ago…

To the comment below:
Make sure your employees know how to do their job when canceling an account so this issue does not happen with future customers. I see a lot of bad reviews on here with related issues.

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★ 5

I love going to spin class, especially with Alexis. He is a fantastic instructor and is so much fun. The music is great and he keeps things challenging and interesting with high intensity and fun bike choreography. If you like to have fun but also to be challenged, i’d definitely recommend his classes.

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★ 5

The spin class is AWESOME

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★ 5

I love my yoga classes, my P3 pilates, and HITT classes, and most of all my chisel

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★ 2

The staff at Crunch were always nice, and I do like that they’ve updated their cancellation process so it can now be done online with an instant confirmation email—way better than before. That said, the cancellation policy itself is still garbage. Not sure if that’s a local issue or company-wide, but based on their BBB rating, I’m guessing the latter.

My main complaints:
1. My old card expired and I fell behind on payments—my fault—but the constant phone spam was excessive. A few texts would’ve been enough.
2. I signed up during a promo that included a 360 body scan, which I never got. The website for it never worked.
3. I booked a trial training session that the PT no-showed for, then weeks later got a message about a random appointment I never made.
4. When I tried to get copies of what I originally signed up for before officially canceling, I was told only a manager could access it but apparently managers aren’t around during normal hours when most people can actually call or stop by. Whoever I spoke with on the phone said I should call back when they’re in I suggested they reach out to me via email or text which they agreed to but they didn’t sound confident that I’d actually hear back from someone. After looking at the reviews and that phone call I decided it’s not worth the stress so I went ahead and canceled.

Overall, not the worst experience, but definitely not a good one. I’m not a fan of having my time wasted and I feel like I lost more than I gained, I’m not talking about the losses and gains you’d want to have while working with a gym. I’m just hoping no “mystery charges” show up now that my payment info is updated.

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★ 1

I had a terrible experience with this gym. I came in to cancel my membership because I was relocating. They made the cancellation process extremely difficult on purpose. The staff did not try to help at all and clearly did not care about my situation. Even after informing them I was moving, they continued to charge my account.

They then added extra fees and eventually sent the balance to collections. This was completely unnecessary and shows very poor management. It feels like they take advantage of people who try to cancel.

My only option now is to pursue this through the Tennessee legal process and connect with others who have experienced the same situation. I’m already taking steps to speak with people who were affected to see how many customers went through similar treatment at this location.

If you are thinking about joining, be careful. Canceling is not easy here. They will keep charging you, even when you are relocating, and they do not care. Very disappointing and stressful experience.

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★ 1

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★ 5

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★ 5

Crunch for me is a great gym. I’ve had memberships at 3 different gyms and Crunch is my favorite. You’re always greeted when walk through door as well saying goodbye. Crunch is the first gym that I’ve actually had a Personal Trainer. Q Fletcher was my Trainer when I started. She is knowledgeable, flexible, stern as well as patient. I have injuries and she catered my workouts around that. As she got promoted she very carefully moved me in to a very patient Zac Stutzman. I’ve been training for about 3 months and I plan to continue. Crunch for me is a happy clean environment.

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★ 1

I keep getting charged $270 weekly for prepaid training even though I’ve completed cancellation paperwork.

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★ 5

Best Gym In Tenn !

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★ 1

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★ 5

Nice Brand New place, Equipments is shining bright and functional perfectly, Nice Stuff

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★ 5

Love this gym! I go in the mornings and the manager is great, personal trainers are amazing, and it’s clean and well kept. Totally worth the investment

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★ 1

Definitely switching to a gym that’s 24 hrs, absurd to charge ppl top dollar for a gym then run it when you feel like working. Not good for business, some ppl have real jobs that require inconvenient work hours

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★ 5

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★ 5

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★ 5

Enjoyed my hydromassage for 7 days! Feels great! If you have Medicare find out if you're eligible for gym membership. My membership is free using my insurance, and I added a family member for 3.99 a month. They also have childcare available make sure you register 36 hours in advance. Koodles to management team Reagan, Elijah, and Kelly for explaining the Club policy about guests procedures to me one on one. Thanks!

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★ 1

had a pretty good experience at this gym until i got tired of forking out $400 a month for a very subpar personal training class. canceling my membership was also quite a hassle that took nearly 3 months to get settled, resulting in several charges being made to my account after i told the gym that i wanted to end my membership. great equipment but overall the customer service is very lacking and personal training is highly underwhelming.

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★ 5

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★ 5

Gym is always clean and plenty of equipment to use and the sauna is always HOT

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★ 1

Started a gym membership here only to find out it's advertised as a 24 hour gym and it's not. Talked to one of the managers about canceling and they processed the cancelation. Informed me that I wouldn't be charged further because I canceled it early enough in the month. Checked my bank today and saw that I got charged. I called crunch fitness and they said that what the other manager who i spoke to prior was wrong. They said that I didn't cancel my membership, and that there is a lack of training among staff in the store. But I was clearly told that my membership would be canceled and not charged further. When I pressed the issue that crunch fitness was at fault and needed to fix it, they just wanted to get me off the phone by saying someone would call me back. Instead I asked who the manager was so I could come in person to speak to them, and the manager on the phone seemed to be evading the question. I will never come here again. Don't let crunch fitness steal your money.

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★ 5

Is great place to work out

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★ 1

Terrible Cancellation Process

Crunch Fitness was fine while I was a member, but canceling was a nightmare. I went in at the end of July 2025 to cancel along with a final draft of $81.98, with confirmation I could use the gym through August. Since then, they’ve tried multiple times to withdraw more money and flooded me with automated calls.

When I called to sort it out, I was put on hold twice and spoke to two employees. One was polite but unhelpful, and the other just repeated that I came in to cancel—offering no clear info. They claimed I still owed 30 days of payments, even though I was told otherwise.

Poor documentation, untrained staff, and a frustrating experience.

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★ 5

Francesca was SUPER helpful!! Great energy from all the ladies here! Really felt happy to be here! They bring great energy into the gym!

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★ 1

I was considering giving this place a look but with all the credit card issues I'll pass. Do a great job they'll tell one,,,,do a bad job they'll tell 10.

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★ 4

Pretty good all around gym. Quite a few power racks so good for powerlifters. Dumbbells up to 120lbs. They dont care if you grunt or drop weights. Gallon jugs are allowed. Good machines - Nautilus and Hammer strength. Only wish they had another hip abductor/adductor and pec/rear delt fly machine as they are almost always occupied. Lots of cardio stuff if thats your thing. Also a HIIT area. Would recommend for most people

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★ 5

Great place to lift. Multitude of weights, benches and machines. Slightly busy between 530am-7am but otherwise fantastic.

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★ 5

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★ 1

If I could go lower I would. Consistently out of sanitary wipes. The staff were unapproachable unless you're there to sign up. Heaven forbid you have to cancel. Dealing with my fiancée and I splitting was less of a headache and was a lot faster. Had to fight to get an email from staff which took their sweet time, which led you to another. And even then you had to provide an appropriate reason. Like. Me not wanting to have it is good enough. I shouldn't have to prove I'm moving somewhere that a crunch fitness isn't. Completely ruined me from commercial gyms. They dragged it out purposely enough to get my auto pay to go through before finally letting it happen. Greed is insane and they're all about it. Don't let the cheery vibe fool you.

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★ 1

Tried to cancel my membership, they made me come in. No manager was on duty so had to come back when they were. Cancelled back in February & thought everything was good, come to find out they’ve been charging me still for the last 7 months! Random charges multiple times a month. Called the front desk, was told to come back in, so I did and still - no manager on duty! So they couldn’t do anything about it. This gym is a scam. Basically once you get in a contract, you can’t get out. They’ll say “it’s a glitch in our system”. Y’all check your accounts. Over $300 unaccounted for in my end because of them. The GM Caitlin Wolfe & francesca raia even signed off on my cancellation document. Such a joke

Edit: I spoke with someone and was told to come in today. No manager there. Was told the GM will be in later. Called about it - put on hold, was told they were in a meeting & couldn’t talk (always excuses!). Finally demanded to speak to a manager and Francesca picked up. She was not only very rude, but ACKNOWLEDGED and STATED that they are aware that they are still charging people’s accounts even AFTER they have CANCELLED! Claiming it’s a “glitch” and they will only take care of it and refund you if you just so happen to catch it. They have no issues with continuing to charge people’s accounts even after cancelling. She said there’s multiple people going through this that aren’t even aware they’re still being charged.

Reported to BBB. I am not one to complain but this is such a scam and completely illegal to be taking unauthorized payments.

Source: Google

★ 5

awesome staff and abundance of equipment even if it's very busy to get my work out on and leave to my normal daily schedule routine.

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★ 1

It’s a shame Crunch is such a nice facility with a lot of nice equipment and services, because the staff absolutely ruined the experience for us. They lied to us when we signed up by telling us we wouldn’t receive text message ads even though we did, they purposely complicate their sign up process to confuse you into the more expensive tiers, they disguise special offers and promotions and other ways to squeeze money out of you as free perks, and the trainer Antoinette continuously made my girlfriend severely uncomfortable by trying to harass her into agreeing to pay for a personal trainer program we didn’t want and continuing to try pushing it on us even after we gave her a clear hard no. We very much regret giving this gym a chance. I plan to return in a few days to cancel our membership, but I’m almost scared to go back because of our awful experiences. I’m really infuriated they took advantage of us.

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★ 1

One of the worst I've seen, when it comes to gyms trying to shove extra expenses down your throat. My partner and I specifically asked them not to do this, and instead they've been sending us texts. Not automated ones either. Some of the trainers are very pushy with trying to get you to hire them, and try to make you feel like you're not going to get anywhere without them. Can't wait to deal with this god awful cancelation process 😓

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★ 5

Been going to this gym for awhile and everyday I have had a great time whether I'm working out or chatting with trainers or other people. The trainers will push you to achieve your goals while also putting a smile on your face.

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★ 5

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★ 5

Friendly people, awesome Zumba class, and the r and r class is great too. I love this gym.

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★ 1

Stopped in to talk to someone about signing up. I had some questions about a duel account with my wife, and the kids crunch service. I walked in and there was no one at the desk. I stayed for 15mins as a courtesy (I get that gym front desk folks get busy on the floor) but no one ever showed up.

I can’t sign up for a membership if no one is there to help me. Sucks, it seems like a solid gym.

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★ 5

Came across this gym and spoke to Ray. Let me say she was knowledgeable on all the services,Ray was very kind Ray was very through.there place is clean and organized and offer a lot of options. Rayis truly a n asset to there company, I will continue to give them my business and can't wait to go back. I got to always all employees are nice but Ray is my go to again she is a asset to the company.

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★ 5

Great place!

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★ 4

Too many people sitting on their phone taking up machines. Not the company's fault though.

I was a guest there, but they messed up my friend's account who was supposed to have the highest membership. But nobody put in the information to change it.

Logic fail on the staff, but there was still a surprisingly large amount of equipment. This location puts almost every other location in Tennessee to shame with how much they have

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★ 1

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★ 5

Great gym, no frills for my plan which I like. Avoid rush hours and it's all good

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★ 1

Canceled my membership in February. I went in to do so, as I assumed all gyms worked that way. They charged me again in June. I did the online forms a few times and nobody contacted me. I called and talked to the GM, Caitlin. She told me I should have received a form and made it seem like it was my fault. She saw I hadn't paid since January, but scolded me, despite her seeing I hadn't checked in for five months and hadn't had a payment processed in five months. I told her I walked in and canceled and she said I should have gotten a paper and that, "they don't do that anymore". She told me that I needed to do it online. Went to do that and it lead me to the forms I had already done, so I called back. The guy who answered went to get her and she didn't pick up the phone, but told him to tell me that "Canceling online starts today, so it might not work." What are you talking about? I guess I will be charged every $30 every month. She was so rude and made it my fault her employee didn't cancel when I went in. She also acted like she was doing me a favor by refunding me for June and July. Girl, I don't even live there anymore.

Copy of my payment (which she saw and shows proof I must have done SOMETHING in February) Caitlin if you see this can you do your job, please?

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★ 5

So I had Caitlin as my tour giver and she was very professional and I felt like family. She went over everything and answered every question I had. All around great personnel and nice staff. Will definitely recommend them to everyone.

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★ 5

Had an issue and Caitlin the GM was very courteous and prompt with responding and solving my problem. Well ran gym!

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★ 2

The gym is good and the trainers are good. The problem is they continue to charge you even after canceling over and over again . There is never a manager to fix the issue there. The lady who is in charge of it is always on vacation. I’m reasonable and understand mistakes happen but not multiple times and money isn’t something to keep messing up.

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★ 5

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★ 5

Cleanest gym in Murfreesboro.

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★ 5

I am glad the Caitlin Wolfe (GM) and Kelly (PTD) were able to help me when I was in between trainers. They found the right one in Katelynn Cotton that fits my personality perfect. She will work her clients. She will get you on the right path.

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★ 1

Terrible management, train somewhere else, bunch of children running the place

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★ 1

Charged me random amounts 3 times then said they had no record of it so they couldn’t refund me. Ignored my calls and emails, ignored BBBs attempts to get in contact. Lost over $100

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★ 5

Alexis is the first personal trainer I’ve worked with, and he’s seriously set the standard. He’s motivating, knowledgeable, and makes every session feel productive. I’ve already seen progress and grown in my knowledge in different targeted workout regimens, and I actually enjoy working out now!

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★ 1

My son did 3 months of personal training. He cancelled in March, but we continued to get charged $110 per month. This was after repeated requests to cancel along with unreturned phone calls. Horrible customer service. Beware!

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★ 5

I’ve had the pleasure of training with Quiche for the most 3 months (stilling continuing) for the summer challenge, and my experience has been amazing! She’s thorough in nutrition planning, structuring workouts, and pushing me past my limits to meet my goals. Overall advantage of working with her, is that she CARES! Not just about your fitness, but mental health as well. Which plays a big part in getting to your goals. Top notch experience!

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★ 5

I have worked with my trainer Q. FLETCHER FOR 8 WEEKS. She has helped me gain self awareness, knowledge of proper techniques to strengthen my upper and lower body. Reduce my stress with yoga like stretches. She is in tired to how I really feel physically and emotionally. I recommend Q for your personal trainer needs. We talk about my nutrition goals. I appreciate all of the lessons she is teaching me. I am happierabout my health at 63 years old.

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★ 5

I have the best trainer, Q Fletcher. She is so supportive and really works with you on your goals and needs. I will refer anyone needing a PT to her!!

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★ 5

I started my journey with Crunch back in September, in January I took an extra step in my journey by doing training with Q! She has been amazing, insightful, and determined to help me reach my goals! I am currently 20lbs down and cant wait to keep going!

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★ 5

I like there showers

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★ 5

Entrenar con Alexis ha sido una de las mejores decisiones que he tomado. Su energía positiva y profesionalismo hacen que cada sesión sea motivadora y efectiva. Me ayuda a superar mis límites de forma segura y siempre está pendiente de mi progreso. No solo es un gran entrenador, sino también una gran persona. ¡Lo recomiendo sin dudar!

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★ 1

Not sure how to respond to the owners response so updating my review. My son used his own card but needed approval from my wife or myself to sign a contract, which we were not doing, and since he was a minor, they did not allow him into the actual gym, but they still charged his credit card for months. The only resolution would be full refund and change of policy.
Crunch Fitness Murfreesboro has a loophole which they are well aware of and will do nothing to close it. Signups are online, which means anyone could sign you up for a membership and they will take your money. They will not refund you. In our case my 15 yr old signed up online (a minor) and did not have permission from us, his parents, so they let him sign up and pay, but would not let him use the facility. So, you have to have adult approval to use the gym, but not for them to take a minors money, seams like a planned ignorance? After many calls from us for months they continued to not cancel his membership and took payment after payment from him without him ever stepping foot into the actual gym. We have even been there to cancel and they are still going to take more money. They are stealing from a minor in this case and "can do nothing about it"

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★ 5

I have been a member for 3 years. My husband, friend and I met Izzy on our first visit. She told us there was a free training day that first Saturday. Will and I have been her clients ever since. We both have a lot more energy and a ton more muscle definition. I also enjoy attending classes. I have enjoyed Jackie, Alyx and Krista’s classes.

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★ 5

The facility is always clean and everyone is friendly. My trainer Ivan is also wonderful, he’s attentive and smart and I’ve never felt more comfortable allowing someone to help me.

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★ 5

Great facility! Staff always makes sure the place is as clean as possible. The front desk always greats you at the front and there’s a ton of equipment. The personal trainers are a very unique and wonderful group to get to know!

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★ 5

Great atmosphere and staff👍👍

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★ 5

Big space, great equipment, and helpful staff - all the things that make for a great gym. Outperforms all other gyms in the area!!

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★ 5

A great gym to get a workout, cardio, or group class done. Amazing staff that is super friendly. Great equipment variety.

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★ 5

The best gym in town, will the best amenities and amazing customer service and it is CLEAN!

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★ 5

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★ 2

Gym crowd here kinda sucks and equipment itself isn’t bad, but having one hack squat, one chest fly, and one hip abductor/adductor - all some of the most used equipment in the gym - should be criminal, especially with how busy and packed it gets here. But they for some reason have 5 different machines to do a preacher curl. Whoever was in charge of buying the equipment needs to be fired.

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★ 1

I canceled my membership back on February 7 Only to be charged again by them in the month of May for a monthly fee then after I went down there and talked to them, they said it was a mistake. The next day they charged me another $55 and they say It’s not their fault if the billing company and they don’t know when it’ll be fixed Be careful signing up with them. This is now the fifth time they have charged me something they weren’t supposed to. And unfortunately, they will just say it’s not their fault. It’s the billing company’s fault and they can’t do anything about that eventually, the billing company will fix it

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★ 3

It's clean after the janitors get here. But the members here are dirty. But I can't fault the business for that.its hard to get a workout most days a lot of people come here to talk not workout.

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★ 1

I do not recommend this gym. I had a membership here and went to cancel due to a move. I went in to cancel and was able to "cancel". I was given a form with my final billing amount and told that I would have access until a certain date. I was charged more than my form stated I would be charged, and called for over a week with no call back. I finally went back to the gym, and she was in and blamed not calling me back on being out of town. She could not provide an answer as to why I was charged over the amount stated on my cancellation document. I asked for my account information to be removed since this was not presented as an option when cancelling, but was on the cancellation form. She said that my banking information was removed when I canceled my membership - this was wrong. I was charged 2 months later for my monthly membership fee after cancelling and being told my account information was removed. I do not recommend this gym. Once you cancel, check to make sure they are not charging you. My membership still says "active". I will be placing a "stop payment" through my bank, since I have gone in twice now and nothing has been resolved.

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★ 2

I have NEVER had such a hard time canceling a membership in my life. I've paid for this membership for almost a year and never used it and have been trying to cancel it for MONTHS between the app, calling, emailing.... Nothing, won't sign up ever again

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★ 5

Stopped in to check it out and was greeted by Liza who was about a gracious, kind, and informative as they come! If you've given up on young people, Liza will change your mind. She was exceptional in customer support while talking to us and attending to needs of the members as well. Truly a great gym and great team, especially Liza!

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★ 5

I’ve had a fantastic experience at Crunch Fitness! The staff here are incredibly kind, knowledgeable, and always willing to help. Whether it’s answering questions, showing proper form, or just offering encouragement, they go above and beyond every day. The atmosphere is welcoming and motivating, and it truly feels like they care about your fitness journey. Big thanks to the awesome team for making each visit enjoyable and helping me stay on track with my goals!

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★ 1

Worst gym policy every do not sign up try amped or true fit Murfreesboro

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★ 4

Been great so far a lot cleaner than other gyms in town that’s for sure.

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★ 5

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★ 5

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★ 5

Excelente gym, la atención y la cantidad de máquinas para hacer todos los ejercicios son muy buenas.

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★ 4

You know... sometimes, it's the little things that make a difference. And most of the time, this gym is great. But today, I just forgot to lock my car, I walked outside for about 5 seconds to click my key faub and had to rescan when I came in.

Now, that's not really a big deal. But, it just felt like the lady that told me I had to rescan in did it because she could. It felt like she told me what to do, not because I had to, or because I was doing something wrong. But that she saw the opportunity to tell me what to do, and she took it.

Some people might say that's a bit petty. And there's a reason I'm leaving four stars. It's because Crunch is great, and usually, my experience is awesome. But that was just kinda one of those things that made the difference between good, and great.

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★ 3

It's an okay gym. Pros: You can schedule classes 22 hours prior through App which is nice. Plenty of machines to use.
Cons: Some of my favorite classes are no longer available, If I book a 30 min class I want it to be 30 mins not 22. This has happened a bunch of times. Could be cleaner. If you cancel you have to see the manager and it's one monthly payment+ annual fee to do this.

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★ 5

Best gym in Murfreesboro. Always clean with all the equipment you could want except for a second pec fly🙏. Ben and Eliza are the best🔥🔥💯💯

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★ 5

My favorite gym in Murfreesboro. Super clean facility, excellent equipment. The customer service is outstanding! Ask for Ben Cohen Or Eliza Neely, they are the best.

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★ 1

Not a particularly great gym and will make it difficult to cancel and try and get an extra month from you

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★ 5

Great clean environment. All the employees are very nice.

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★ 1

The training staff at this Crunch has continued to take advantage of my Mother. By attempting to confuse her into signing agreements that extend her training plan on two occasions, poorly explaining their intentions, and failing to respond to phone calls and emails, they have degraded my trust in Crunch as an enterprise. Their blatant disregard for humanity has caused them to behave like a car dealership, prioritizing money over the customer. One of their employees told me over the phone their policy is to respond to emails within 24 hours. Their training manager has failed to do so. I’ve called on four occasions at differing times to speak with her about it and she is always “busy” (presumably trying to scam someone out of money) or not at work. I do not recommend going to this gym if you expect to not be treated like a dollar sign. The training staff shows no signs of integrity.

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★ 5

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★ 5

I’ve been going to crunch since January & am happy with the classes, scheduling options, app, hydro beds & teachers.

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★ 5

Staff is very friendly and this is the cleanest gym consistently! I love working out here! Highly recommend (and I’ve been a member of many gyms before but this is definitely the best one!)

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★ 5

Goated Gym love Ben and all the homies

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★ 5

This was my first time at the gym, my sign up experience went very smoothly and the employees there were all very helpful. Caitlin helped me and two of my friends to get signed up with our memberships. I look forward to being a member at this gym.

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★ 4

New member. Clean gym lots of selection of equipment. Can get a little busy but that could just be the times that I go (8pm). For the price I don't think you can beat it.

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★ 5

When I started my weight lose journey last year I joined crunch in Murfreesboro and it was a great decision the gym is always clean and the machines are always working the staff are amazing they are so friendly and helpful honestly going to crunch makes working out a little more enjoyable and I would recommend them to anyone looking for a gym

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★ 5

Great clean gym!

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★ 5

I’ve been to a few gyms in town but this is by far the best one. Everyone is nice, it’s always clean, machines are always working, etc. it just doesn’t get any better than Crunch Fitness of Murfreesboro. If you are looking for a new gym, this is the one.

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★ 5

Better than any gym I’ve been too

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★ 5

I love crunch! The staff are the friendliest and the environment is always clean. The group fitness classes are my favorite.

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★ 1

Don’t get a membership here. It’s IMPOSSIBLE to cancel a membership. Equipment is always broken, parking is horrible, never any mats available, workers peer pressure you into doing body scans, people filming constantly.

Was also told there are no fees and contracts but I have to pay for 2 months and an annual fee before I can cancel? Like $100+ to cancel…. SCAM SCAM SCAM. Go to PF. Atleast they’re honest about their fees / contracts. Was also told I could email someone and they never responded. Everyone that works here tells you something different.

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★ 5

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★ 5

I've sure been to a lot of gyms in Murfreesboro and this Crunch is by far the best! Ben and Liza made me feel right at home and gave me the 4-1-1 on what makes this gym unique. They have it all :) even spray tans!

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★ 5

Brian keeps the place ship shape clean! Also if you need a little good word of the day he has the Bible verses down. Great guy!

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★ 1

Very hard to cancel. U have to go in person to cancel, only a manager can cancel. I’ve made several trips to attempt to cancel but a manager is never there to cancel when I go. Very inconvenient. Just a way to continue to get money from people.

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★ 1

Consistently had issues with communication here and being told different things from different team members about the policies. I was charged $50 for the annual fee after only going for a month (was not informed about this charge when I signed up) When I finally went to cancel it was because they unfroze my account a month early, I had to go back and forth with the employee about how it hadn’t been 3 months. He was kind but would not just cancel my account and I had to keep waiting for him to go back to talk to his manager (instead of them just coming to solve the problem themselves). I asked for a refund for the charge I did not authorize and he said he would send proof of the refund being processed… called two days later and they claimed they don’t have a way to send proof of refunds…? Literally never heard of a business not somehow having documentation or at least a track record for refunds. Literally asked if he could just tell me what card it was going to so I know they processed it. Overall just did not have a good experience here and not at all because of the gym itself but the employees were constantly sooo confused about their own policies…

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★ 5

Me encanta mi gym favorito las clases de yoga, spinning , el sauna y la cama de masajes fabulosa.... para todos los gustos muy completo y el personal gentil y profesional

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★ 5

Cancellation process is very easy, great gym and great staff. Moved so I couldn’t keep it.

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★ 3

Needs to move/expand to a larger facility. Takes two hours to work on five different machines or benches. Benches and machines always full. Regret getting a membership here because of it.

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★ 3

I was a member at Crunch Fitness throughout 2024 but had to cancel my membership due to relocation outside the reach of any Crunch Fitness location. My experience with this specific gym has been largely positive; the staff are exceptionally friendly, helpful, and engaging, genuinely enhancing the gym experience. The personal trainers here are top-notch, each bringing their unique approach to fitness, making workouts both enjoyable and effective. However, my rating drops to three stars because of the gym's cancellation policy. Crunch Fitness is upfront about its cancellation policy, which requires members to pay two months' membership fees plus an annual fee before cancellation can be processed. This resulted in an unexpected expense of approximately $140 for me. While I understand this is a corporate policy, it feels punitive for members facing sudden life changes like moving. It's important to clarify that this policy is a corporate decision, not reflective of the local staff's service or attitude. The management change last year significantly improved the gym environment, making it an excellent choice for long-term commitment. If you're planning to stay in the area long-term, Crunch Fitness is a fantastic investment. However, be aware that life's unpredictability might come with a high cost if you need to cancel early. For those considering membership, weigh this policy against your life's potential for sudden changes.

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★ 5

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★ 5

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★ 4

Been going to this gym for about 1.5 years and been enjoying it. They have great quality equipment and great resources for training and getting fit! Their body scan is in depth and a trainer will help you through your goals if you want it or need a plan to start. I don’t regret using my money for this. My only issue is that I feel like it’s not big enough due to the growth of people it’s had. I also wish it had more free-weight bench presses. Overall, very enjoyable and I feel like I’m getting my moneys worth.

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★ 1

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★ 5

The manager was very friendly and gave me the best options when I signed up for my membership.

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★ 5

Ben, Isaiah, and Tyler are all the best employees you could ask for extremely helpful in every way 10/10 service, definitely ask for one of them!

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★ 5

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★ 4

Great GYM lots of great equipment, but too crowded also they could add some more abs machine

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★ 5

The faculty has been absolutely wonderful! The facility is wonderful, and i especially love the sauna in the changing rooms!

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★ 5

Javonte was my trainer and now i look bomb. i look great, totally recommend him to anyone.

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★ 5

Reygan and Ben have been super helpful in setting up my membership and answered any of my questions I had while being super friendly

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★ 5

This gym is great! I've been going for a few months now and got a personal trainer, Ian, when I joined. I had a lot of anxiety being in the gym, and having Ian help me workout and teach a gym newbie like me how to use equipment and craft a workout has helped me tremendously. I have had a lot of progress not only with my gym anxiety, but with my body as well. Ian makes the workouts fun and cares for his clients. The equipment is great and the group classes are fun too! Highly recommend attending Tuesday night Zumba with Alexis!

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★ 5

This gym is great staff is always helpful. I tried the one on one training and had Ian as my coach he helped a lot with new exercises and keeping it fun. Also kept pushing me further.

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★ 5

This gym is great all around from management with Caitlin and staff to a clean and friendly environment. It was always a joy when visiting this gym and some of my best workouts were ant this gym. It was a very simple process cancelling my membership due to me relocating cities. Great Job Crunch!!

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★ 5

Ben does a good job at Jim

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★ 5

Thanks so much to the manager Ben! He was so helpful, He ended up staying 30 minutes past the time he was off waiting for me, due to me sadly canceling my membership! It was very clean and He was so sweet about the whole thing! Keep hiring amazing people like him 😊!

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★ 5

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★ 5

Beautiful gym-clean, well maintained. Staff super friendly and professional-especially Ben. Highly recommend

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★ 5

Great variety of equipment; very well maintained. The gym is clean and awesome atmosphere. Staff are very helpful-bring a lot of energy. Shout out to Ben!

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★ 4

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★ 5

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★ 5

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★ 5

Caitlin was extremely knowledgeable and helpful, and there's a great vibe at this gym.

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★ 4

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★ 5

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★ 1

This place is a SCAM when it comes to billing. My wife's membership was cancelled, she has the reciept for the cancellation, and is still getting charged for a membership. And of course like every other scummy gym, the manager is never in. She went through this same headache when she cancelled her private trainer plan. Save your money and a headache and go to a gym that doesn't prioritize malicious behavior just to get more money out of you. She previously had a membership about a year ago and did not go through this trouble and did not get charged when she shouldn't have. Either train your people better so they know what to tell customers and how to do their job efficiently or have some dignity and take care of people.

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★ 5

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★ 5

I love how clean the gym is, the amount of different equipment, and the welcoming environment!!!

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★ 5

Best gym in the boro, always clean organized.

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★ 5

Guud gym, fun time

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★ 5

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★ 1

Went to Crunch Fitness today and was waiting for a hydromassage bed. They have had 2 out of service for like 2 weeks. There was only 1 available so we ate waiting for both to be open. We were told 10 minutes. Well after we had waited over 5 minutes a gentlemen went walking back toward the hydromassage room. They had assigned the perm bed to him. Now we would be waiting at least 10 more minutes. They need to have a better system when someone is waiting. Not too happy when you pay extra for that perk.

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★ 5

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★ 4

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★ 5

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★ 1

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★ 4

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★ 1

I have been consistently disappointed by the lack of progress in transferring my gym membership from Nashville to Murfreesboro. Despite multiple promises of resolution since January 2024, my request has been repeatedly overlooked. I hope that this review will finally bring attention to my situation and prompt a solution to be made. During my time as a member of Crunch for three years, I feel i have unfortunately experienced discrimination based on my race in this situation. This was a new and disheartening experience for me, as I had never encountered racism before moving from Nashville to Murfreesboro in January 2024. Despite this negative experience, I have continued to be a member at Crunch and hope to see changes in their treatment of people of different races in the future. Discrimination has no place in any community or organization, and it is important for us to speak out against it and work towards creating a more inclusive and equal society.

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★ 5

I love Crunch Fitness! The gym is always clean, and there’s a great variety of equipment. The staff is friendly and supportive, creating an inclusive atmosphere that makes working out enjoyable. Highly recommend it for anyone looking to get fit in a fun environment!

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★ 1

It is almost impossible to cancel your membership. You have to speak directly to a manager, in person or they just keep taking your money. I was forced to sit for hours waiting for the manager to get off a phone call. Such a scam.

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★ 5

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★ 5

I've been so a few different gyms the past few years, and it's been hard trying to find a gym that made me want to keep going back. I found Crunch this year, and I feel more motivated to come back to the gym more often! they have really good equipment and really nice bathrooms/ locker rooms. The staff are also super nice :)

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★ 5

Had an amazing group of people help me and never had any problems with them and just wanted to say thanks for all of the services that was giving and what an amazing group of staff at this location!?

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★ 1

An absolutely nightmare to cancel. Still charged me after I cancelled online.

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★ 5

My husband and I have been talking about a gym membership for years. We decided to stop by the Crunch Fitness in Murfreesboro Tennessee to inquire about the current promotion and we both walked out with monthly memberships LOL. Ben (manager) was very informative, kind, patient a non judgmental. We look forward in taking advantage of the new equipment and various classes in the clean facility! Here's to restoring youth 😀

Source: Google

★ 1

I’m here at 12:30 am been here 20 minutes it’s now 12:50 am y'all are supposed to be open but the doors are locked 50 minutes past opening time

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★ 5

I used to hate this gym before the new manager took over. We’ve been to 30 + Crunch Fitness gyms and this one and the one we had to work out in San Antonio, Texas was the worst, however, this is one of our favorite gyms now! This one now is the cleanest, friendliest and most enjoyable gym we have been to in a while. We see the gym being cleaned spotless every night when we workout and my allergies don’t bother me anymore at Crunch Fitness in Murfreesboro! ❤️

Source: Google

★ 1

Nice gym but good luck canceling your membership. Sent in cancelation notice on their website months ago, apparently that doesnt do anything. Later had to email proof that i moved in order to cancel the membership and they are still trying to charge my cards today. I called and talked to someone saying i shouldnt still be charged but only a manager could help me. Said i would get a call that day but did not. Just beware of scams like this.

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★ 1

Obnoxiously loud and over-the-top music, even for a gym. Sure, I can wear my noise-cancelling headphones, but I prefer to be aware of my surroundings and approachable.

I almost always dread going into the locker room because it isn't well-maintained and is unusually small given the popularity of this gym (which any idiot can see just by looking at its full, sometimes overflowing, parking lot). I'd rather not change next to three random men multiple times a week with a proximity that would indicate the existence of a well-developed comradery between the four of us. Plus, that makes it harder to dodge the empty water bottle and wet paper towel on the ground. Now you come back after your workout and you go to wash your hands. Well, you have to maneuver through three people posing by the sink mirrors and taking up the whole area. Of course, they're not the problem; it's the fact that we don't have enough space to coexist without getting in each other's way.

My understanding is that this gym is relatively low-priced, which I suspect contributes to the disproportionate amount of young people I see here compared to the other two gyms I've patronized. I imagine this is a more subjective criticism than an objective one, but perhaps you wouldn't like it either.

This is a synopsis of what I have ultimately put up with for about seven months due to the total benefits outweighing the total costs, plus the lack of better competition in the area from what I can discern. But now I concede I must look elsewhere and step away from the Walmart of gyms. It's average at best.

Source: Google

★ 5

I'm a truck driver, so finding a good gym sometimes it's very hard, and let me tell you I think I came to the best gym by far very well maintenance no broken machines very spacious I will be coming back to this gym. Liv and Eliza sorry if I misspelled her name but the two girls at the front desk that work nights very very professional, very courteous ,very helpful , very sweet and again just them two alone gave me a very good experience at this location hands down best gym great staff.

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★ 5

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★ 5

Very clean facility with a great staff!

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★ 5

This gym is awesome when it comes to training and having a solid community to engage with. Mike one of the trainers there is really cool and told me to vote for Caitlin. She is the nicest and helpful managers in the business.

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★ 5

I vote for Caitlin !!

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★ 5

Caitlin

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★ 5

Great place to come work out but I’m mainly here voting for caitlin Lol

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★ 5

Clean, open atmosphere & great staff! Highly recommend the trainers- especially Jordan Plunk

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★ 5

love this gym! the staff is super friendly and helpful, and the gym is organized well!

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★ 5

Ben is so helpful, he signed me up. What a sweetie pie😽🫶🏼🥧💞

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★ 5

I just moved here from North Carolina a month ago and this gym atmosphere is probably the best I have ever experienced. Caitlin the GM made my first day at the gym absolutely amazing and she introduced me to Mike who is one of the personal trainers there and they got me setup to do a kickoff to help me see my how my health was with a bodyscan and a quick workout for only $10. Mike was able to dive deep into my scan and show me where my body needed improvements and I signed up with him to be my trainer and help me lose weight. He then brought me back to Caitlin and told her how we were going to be working together to help me lose weight and put in muscle. Now everytime I come in she asks how my workouts are going and helps set my mindset for my workouts in a positive start to my day. Best gym by far. Would 1000% recommend to help get your fitness right.

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★ 5

Love Crunch fitness . 🫶🏽🫶🏽The vibe is like no other gym . Always clean and staff is friendly 🫶🏽🫶🏽

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★ 5

Been going to this gym since it opened. Love the childcare ladies and the class instructor . Love all the classes they offer. Front desk workers always nice and helpful. Monthly fee is great for childcare, tanning, massage beds and classes all for 29.99 can’t beat that!!

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★ 5

This was one of the most cleanest and organized gyms I’ve ever been in. The staff is very friendly and welcoming especially the young lady at the front desk Eliza. Thank you for the wonderful experience.

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★ 5

Casey Anthony does not work at Crunch Fitness. The New York Post article of Sept 6th 2024 indicated that Casey Anthony and her boyfriend Tyson Rhodes climbed into his black Dodge Ram pickup truck and headed for a workout at Crunch Gym in Murfreesboro TN. She does not work there!

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★ 1

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★ 5

The gym was super clean and the staff were really nice. Big thank you to Ben for helping me sign up and I appreciate his genuine attitude!

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★ 5

I'm a new member to crunch and I love it already. My personal trainer Jovante is amazing, very encouraging, professional, and knowledgeable for those with health issues. All the staff I met thus far has been very helpful and polite. Shout out to Christina and Eliza. I'm so excited about my journey!!!!

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★ 5

Christina is the best manager and the gym has a great vibe with every machine you can think of.

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★ 5

Very clean

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★ 5

amazing staff

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★ 5

I’m voting for Chris for the Pie. Regardless I believe this gym is the best in Murfreesboro. Chris, including the staff are all great at what they do!

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★ 5

Crunch Murfreesboro is excellent!!! Clean facility, excellent staff and they genuinely cared about me as a customer!!!

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★ 5

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★ 5

nicest staff and best workout!

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★ 5

Shoutout to Ben is one of the hardest and best workers. He went the extra mile to help me with signing up! Crunch needs more workers with his great work ethic and positivity. The gym is super clean and the equipment is the best.

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★ 5

I've been at this gym since it opened and Caitlin is the best manager they've ever had. It's the cleanest gym I've been a member of. I was considering leaving a while back because the place was filthy and equipment wasn't maintained. She has really turned this place around. Shout out to Jeremy who works so hard keeping everything clean.

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★ 5

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★ 5

Great gym! Have been coming here for 3 years and have 0 complaints. The staff is very kind and helpful, especially Liv at the front desk.

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★ 5

I love this gym! Great service from all employees! Very clean and great environment. Caitlin especially has been very helpful and has offered a great workout environment.

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★ 5

Love this place! The environment is so welcoming and the equipment is very clean. The new GM Caitlin has really turned things around. Every time I walk in the front desk staff greets me by name especially the gentleman named Ben and they always have positive energy.

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★ 5

I really like crunch good environment nice staff. The always greet you when you enter and leave especially ben.

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★ 5

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★ 5

Love this place !!

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★ 5

Crunch Fitness has everything and then some!! If you don’t take advantage of their September deal right now you are really missing out! Love Love Love this place!

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★ 1

The actual gym itself was lovely, but good luck trying to cancel!! I had to cancel my membership because I moved away. Haven't been to a Crunch in almost 4 months and yet they still try to withdraw money from my card every month! No one who ever answers the phone can help. I've sent multiple emails. They will just steal your money until you have to cancel the card and then threaten you with collections for not paying.

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★ 1

I tried to tan at the Murfreesboro location as I always do at other crunch locations, and at other tanning places. Management was rude to me and lied about Tennessee state law, saying that only the particular eyewear that they “conveniently” happen to sell is approved (thin flimsy translucent paper), and not my $200 polarized eyewear that’s approved literally everywhere else. When called him out on this he back pedaled and said it wasn’t state law, but the franchise owners rule. As a 10 year pilot both in the navy and civilian, I care about my eyes a lot and know that my protection is significantly better. Save your money and avoid being ridiculed/lied to, and go somewhere else for a workout.

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★ 4

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★ 1

The large bald janitor got in front of my treadmill and was trying to tell me something about closing time when it was like 8:30 pm. I ignored him because he’s just a janitor and can’t make me do anything and i didn’t want to talk to him. Also I was in the middle of working out with my earbuds on. He randomly walked up to the front of my treadmill getting in my space trying to interrupt my workout. He didn't say anything to anybody around me in their treadmills which makes things weird. honestly felt grossed out by him near my space and just wanted to report him for unprofessional behavior and I’m expecting something is done about it

Source: Google