★ 5

I love working out with my personal trainer, Alyssa! She is very knowledgeable and very supportive! I greatly appreciate her and the women’s only section as well!

Source: Google

★ 1

This gym is getting away with so much just because there is literally ZERO competition in South Knoxville. There are tumbleweeds of dust and hair on the floors, the equipment is rusting and broken, the men’s room reeks of urine.

But worst of all, for me, is that they have all kinds of bizarre machines that no one wants and not enough of the stuff that counts. There are only THREE bench presses in the facility, and they are always in use. There are only TWO lat pulldown machines, always in use. TWO good squat racks, with one small weird one next to them. The equipment all looks 25 years old, rusty, and the vinyl pads are cracked and worn on many of the machines.

And during the summer, they cheap out on the a/c and it’s like a jungle in there. The entire facility desperately needs to be renovated and refreshed. The place is a dump. And I would be willing to look past all that if I could just get a bench or a squat rack without standing around for 20 minutes.

It’s not that the place is too small for the amount of people who come in, it’s that there’s not enough equipment that people actually want to use and too much goofy stuff. Like do away with the silly little faux turf area and put some more benches in.

Source: Google

★ 5

Came in tonight to check out the gym. Met a guy named Calvin. First of all, this was the most professional man that I’ve ever met working the front desk of a gym. He is an excellent representative of your gym and frankly, what I’d like to physically look like as I start my fitness journey.

Calvin did a tour with me and I was really impressed with how clean and well laid out the gym was. He told me about your exclusive machines in the back with the orange colors, how they are made of steel and orange, because they are made here in Knoxville. That’s pretty cool!

I am definitely going to love the sauna as well. The gym was busy and the energy was definitely high. It was cool to see the classes going on and the fact that men attend the classes as well, not just women.

I will definitely be back and can’t wait to start my fitness journey with Golds Gym!

Source: Google

★ 5

Giselle took care of me n my gf as we were passing by the area. Love the layout and vibes team!

Source: Google

★ 5

The women running the front desk are friendly and helpful. The equipment is not the latest and greatest but there is a lot of it, I almost never have to wait on anything. Anyone should be able to get a good, efficient and quick workout. Or stay all afternoon if you want. It’s spacious, so you’re almost never working out right next to someone. They work really hard to keep it clean. Highly recommend.

Source: Google

★ 5

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★ 5

When you walk in to workout and the wonder twins Jerry and Jackson at front desk greet you in a battle roaring tone properly saying, "YOU GOT THIS I KNOW YOU CAN DO IT LIFT FOR YOUR ANCESTORS MAKE THEM PROUD!!!!!"

Then you know your at the right gym. That's the enthusiasm we all need. Cheers and a toast of the finest hard ciders to the wonder twins Jerry and Jackson. Hip hip hooray!! 🍻

Source: Google

★ 5

I recently started going to this gym, and it has been great. It has the community that I've been looking for in the Knoxville area, and I was even able to try a personal training session with Allyssa. I am comfortable in the gym and know how to get in a good workout, but she was very helpful and not overly pushy at all. It was a great experience, and I would highly recommend meeting with her if you are new to the gym!

Source: Google

★ 5

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★ 3

Very inconsistent with cleanliness, broken machines, repairing the A/C unit (very hot in the gym). They stopped selling water for some reason which is a huge inconvenience. I voiced all of these concerns to staff, but it would appear they are not in a hurry to address them.

Source: Google

★ 4

Fun clean gym. I would have given them 5 stars, if they had a better heavybag, or even a heavy bag at the walker springs location.

Source: Google

★ 5

It is fun and exciting to work out at Gold's Gym. Variety of equipments to use and nice staff to see everyday.

Source: Google

★ 1

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★ 1

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★ 5

Raquel is great,amazing gym

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★ 5

I love golds on Chapman I have been to all of them around from Nashville to Knoxville and this one is the best hands down

Source: Google

★ 5

Great place, clean environment

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★ 5

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★ 5

Raquel and Kobe are the business. They welcome by name and always have a huge smile on. Great place to workout with excellent employees.

Source: Google

★ 5

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★ 5

Calvin at the front is amazing…. Give this man a raise!! 😁

Source: Google

★ 5

Shoutout to Calvin for all the help at the front desk. He was extremely nice and welcoming

Source: Google

★ 5

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★ 5

Great gym, Great people Great place, Kobe is top tier

Source: Google

★ 5

Kobe & Raquel and Jackson are amazing, outstanding, incredible assets to this company

Source: Google

★ 5

Kobe is great! Jackson is the perfect person to replace him 💪🏻

Source: Google

★ 5

Kobe is your guy to go here, best staff member in this gold gym fr, he needs a raise very special guy

Source: Google

★ 5

The gym is always clean and the equipment is well maintained. Lauren and Kobe are always friendly and helpful!

Source: Google

★ 5

Lauren is a consement professional and always pleasant to deal with

Source: Google

★ 5

Sarah was THE BEST! So helpful with all of my questions, very nice, & gave me a tour of the gym. Nice, clean gym with lots of equipment and free weights. Would visit again

Source: Google

★ 5

Calvin is phenomenal and super informative, he is always super friendly and helpful to matter the question. The gym is always clean and organized, I love it here.

Source: Google

★ 5

They down for the brown. Clean environment and everybody here is very welcoming! Shout out to Giselle and Sarah for always being welcoming!

Source: Google

★ 5

Sarah is the best! Super helpful and always cheerful!

Source: Google

★ 5

Giselle is always awesome and super friendly when walking in. Makes the place a welcoming gym!

Source: Google

★ 5

Great gym been here for 10-11 years great staff and people—-

Shoutout to Giselle

Source: Google

★ 5

Shoutout to Giselle!!!!!!! What an accent!

Source: Google

★ 5

This place is so awesome, very helpful. And kobe is amazing he deserves a $2 raise.

Source: Google

★ 1

The equipment gets the job done. After the military, I'm not picky.

What I care about:
Peace
Cleanliness
Calmness

Peace:
I either get greeted with an awkward and silent stare while checking in or getting whiplashed by a chipper personalized greeting, by the same person. I don't even know how they know my name... I'd like no one to know my name frankly, but it seems like the magical screen of information is allowed to loudly be shared with everyone present. I prefer to use my undercover secret agent name...I was not able to use it. -0 starts. I don't care if they say good morning or not, just be consistent. My brain doesn't compute a random 6am emotional commitment that makes me dread coming to the gym more than my 23 minute drive there. Common courtesy is enough, I'll nod my head and wave at the alien behind you. We're all friends here. I just want a peaceful workout where I become one with each machine and forget problems exist through pain, I mean sweat. If you need my help, I'd still give CPR, other than that...please pretend I'm invisible.

Cleanliness:
The water fountains have mold on them. Sorry, no way to make that funny unless I tell you Osmosis Jones was waving a flag trying to get me to take a iodine capsule to avoid fatality. I did bring it up a couple of days ago and mold salmonella isn't the type of diversity I'm looking for in my gut microbiome. No di@rrhea fad diets please, I prefer *vintage* weight management. But, the magical cleaning fairy did not come by. As for the sauna, the dwarves seem to be on a cleaning break as well. These union jobs I tell ya, they all want a week off...at the same time. Don't even get me started on the cleaning wands...the tips are broken so no crac-*ahem, magic comes out and I think the only magic I'll get from the sweaty seats are from MRSA. I'd like to ritualistically be able to wipe the seats before I use them like my life depends on it before greeting Valhalla prematurely, my brethren thank you.

I know you're waiting for it...the calmness part. Welp, I'M NOT CALM. The music is either off or blaring so loud, I squint to hear my headphones. I have a suspicion the alien that stares is working on which frequency will help get into my head. It's hard to even hear my own music... but because I'm so courteous, I have considered that it may be the voices in my head. Who knows, if I listened to them, I'd be going to the bakery next door after adding 5 minutes on the treadmill everyday. That'll cover the extra calories...right?

On a serious note, yes, I'm allergic to happiness for anyone wondering.

But for real? I'm a simple person: keep it chill and clean and I'm content. I don't like having to step up to write this review to get things done when I communicated directly. If management reads this, I don't want to be approached, so please let me work out in peace. I don't like this tension that's building instead of the excitement I used to feel when I came to crush my workout. I figured this review wouldn't make a difference with the current tension. Let's hope it gets better🤞 let's stay classy fellas.
If you believe it's best I permanently exit the premises, sweetly cancel my membership ✨free✨ of fees and I'll be happy to leave. Until then, I'll mind my business until this contract ends in October 2025. I don't intend on renewing, these concerns are to simply make it bearable to keep coming to this gym🫡🇺🇸RAH

Source: Google

★ 5

My therapy chair! What a great escape. Great staff. Koby and Raquel are awesome!

Source: Google

★ 5

I have been coming here for almost a year and I’ve came in contact with slot of people and front desk workers, I must say I love allyssa! She’s very polite and has helped me with finding machines, etc. she’s very sweet and very helpful!

Source: Google

★ 5

Eli is the best

Source: Google

★ 5

Best gym around

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★ 5

Best gym around. Staff is very helpful all the time, especially Eli.

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★ 5

Eli is the sweetest and nicest employee😁 Really makes the gym such a great atmosphere whenever I’m there!

Source: Google

★ 5

Kobe is amazing and needs a $2 raise ASAP for his outstanding customer service.

Source: Google

★ 5

I’ve been going here for almost a year I’ve never had any problems great gym Kobe and Raquel are some great managers

Source: Google

★ 5

Staff (Alyssa, Kobe and Raquel) are very friendly and welcoming every time we come in. Easy to have a conversation with. Gym has a lot of equipment and stays clean.

Source: Google

★ 5

Allyssa helped us get signed up and she’s always so nice when we come in! Kobe is also very friendly when we see him and talk to him. Sauna is nice and equipment is clean, great place to workout.

Source: Google

★ 5

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★ 5

The gym has become my safe haven, & the staff, family. It’s been amazing expanding my knowledge & abilities with the help of Gold’s gym! S/O to myself for opening as a non morning person 😅

Source: Google

★ 5

Gold’s Gym Chapman Highway is hands down one of the best gyms in the area. The equipment is always in great condition, the facility is clean, and there’s a strong sense of community from the moment you walk in.

What really sets this location apart is the staff. Everyone; from the front desk to the trainers; is friendly, professional, and genuinely supportive. They take time to learn your name, check in on your progress, and make sure you feel comfortable and motivated every time you walk through the doors.

Whether you’re just starting your fitness journey or looking to take it to the next level, the team at Gold’s Gym Chapman Highway will have your back every step of the way. Highly recommend!

Source: Google

★ 5

Love coming here Alyssa is always super friendly

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★ 5

Giselle is amazing! Very helpful and the gym is set up for all ages and stages!

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★ 5

Great classes and Kobe is super friendly and helpful!

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★ 5

Kobe chill

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★ 5

Allysa is great and gym was very clean

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★ 5

Allsssa is greatt

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★ 5

Great time! Alyssa is always greets with a smile.

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★ 5

The best gym. All the workers are so kind and it is super clean. I also love that it’s never super packed and I don’t have to wait for machines!

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★ 5

Best gym I’ve ever been apart of!!

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★ 5

Lauren is great help and always so friendly.

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★ 5

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★ 5

Love this place. Friendly and welcoming.

Source: Google

★ 1

This gym sucks, they skimp out on the A/C and it’s always hot and humid. When I asked one of their employees “is it always this hot in here?” She literally said “Yea it’s horrible, even when I come in early in the morning it’s like this.” a lot of there machines are just weird and old, or nonfunctional. There prices are pretty outrageous considering the gyms conditions, they are a joke of a gym. I previously went to the YMCA and the price is literally nearly half of what they ask for, they have a martial arts room, a pool, basketball court, and so much more. They also actually keep the place cold because they don’t cheap out on the A/C! This golds gym absolutely sucks, literally go anywhere else. They are cheapskates who just want to milk you for as much $$$ as they can. Wish I could leave 0/5 stars but 1/5 is the minimum.

Source: Google

★ 5

Alyssa, Kobe, Jackson rock!! Best gym in Knoxville. Best equipment and best staff!!!

Source: Google

★ 5

They are amazing! Shout out to Allyssa!!

Source: Google

★ 5

amazing gym. great atmosphere and workout selection. kobe is the best!

Source: Google

★ 5

Kobe Jackson and Raquel are the best

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★ 5

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★ 5

This gym has come a long way, especially since Allyssa came in! She makes it worth being here

Source: Google

★ 5

Amazing staff, very friendly especially Kobe at the front

Source: Google

★ 5

Gym is welcoming especially Alyssa everytime you come! Best gym in Knox!!

Source: Google

★ 5

Regardless of your fitness modality or goals, Gold's Chapman has you covered.
Great place to train, solid selection of equipment, and a great community of people who put their weights back CORRECTLY!
In my 2 decades of gym experience i have found that the people make the place. If you have a front desk staff that cares it makes all the difference. Come in in the mornings to be greeted by Alyssa or Calvin and to have a non-crowded, awesome pump.

Source: Google

★ 5

Best gym in Knoxville! Allyssa at the front desk is so friendly and welcoming. Highly recommend.

Source: Google

★ 5

Best gym in Knoxville with super friendly staff especially allyssa she's the best

Source: Google

★ 5

Been going here every year for undergrad and graduate school, great atmosphere, equipment always available, shout out to Allyssa!

Source: Google

★ 5

I have been a member here for years. I have seen a lot of people come and go but this current crew is the best you’ve had, EVER.

Calvin, for starters is fantastic. This man ALWAYS has a smile on his face and is a great face for a company. Stellar personality and is genuine. Wherever you found him you got a catch.

Alyssa always has the gym opened on time and is another genuinely great human being.

Cleanliness has also been a major priority and it shows. You guys are doing a great job and hitting on all cylinders. Keep up the great work.

Source: Google

★ 5

Calvin in the man!

Source: Google

★ 5

Calvin is Awesome!

Source: Google

★ 5

Calvin gave me a free drink. Good staff and environment.

Source: Google

★ 5

Amazing gym, amazing people! Especially Calvin!! Great experience!

Source: Google

★ 5

Amazing gym amazing people! Especially Calvin!! Great experience overall.

Source: Google

★ 5

Source: Google

★ 5

Love this gym. Very friendly staff!! Always very clean and in a good shape. Raquel has always above and beyond to take care of this gym and her customers!

Source: Google

★ 5

Allyssa, Haley, Kobe, Raquel, Giselle, and every other staff member at this Golds Gym are awesome! If you’re looking for a good gym filled with good people, this is the place for you. 10/10 recommend!

Source: Google

★ 5

Great Experience, Machines work great. Raquel, Allyssa,Kobe, and Haley do a great job.

Source: Google

★ 5

Raquel and Kobe are the best always super friendly and helpful

Source: Google

★ 5

If you’re looking for gym with nice staff Golds gym chapman highway is the gym for you make sure you sign up when they have deals to save you money !! Equipment and everything is clean and the gym goers are nice and very friendly!!

Source: Google

★ 5

I really like Golds gym on Chapman Hwy due the different types of equipment and the large work out area. Every morning when I get there Alyssa is on the front desk with a quick welcome and have a good workout. She is very informative and knows me by name which is nice. If I had a company I would want employees just like her.

Source: Google

★ 5

Allyssa knows customer service.

Source: Google

★ 5

great place, great people!

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★ 5

Allyssa makes my workout extra special everytime, great smile greeting! Great experience everyday!

Source: Google

★ 5

allyssa was amazing best here fasho

Source: Google

★ 5

Best gym in the area by far. Tons of equipment and is kept clean. Alyssa does a great job at the front desk.

Source: Google

★ 5

Allyssa is great, greats meet and makes me feel welcome every time I see her!

Source: Google

★ 5

Great gym! With friendly staff that makes you feel at home! The morning staff Allyssa is always super friendly.

Source: Google

★ 5

Allyssa is awesome! Great energy every morning!

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★ 5

Awesome staff and facility. Allyssa is the best

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★ 5

Alyssa is great!

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★ 5

Alyssa is great! Would recommend this gym.

Source: Google

★ 5

GO ALYSSA!!!! She is the best there is.

Source: Google

★ 4

Always open on time in the morning because of Alyssa thank you!

Source: Google

★ 5

This gym is amazing. Giselle is great! Love how nice she was.

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★ 5

Love this gym! Giselle was super nice and very helpful!!

Source: Google

★ 5

update*
I have been going to this gym for over a year now & I still enjoy going.
The members and the staff are really friendly & helpful.

This gym is clean, the members & staff are friendly. I love the separate Lady Golds area. You can also join classes if you like.

Source: Google

★ 5

Source: Google

★ 5

Awesome gym, awesome atmosphere, and awesome staff

Source: Google

★ 5

Kobe is a great manager

Source: Google

★ 4

I had such a great experience at golds off of Chapman Highway. The staff were super nice and they helped me with anything I needed. I’m definitely gonna be going back soon.

Source: Google

★ 5

Great customer service

Source: Google

★ 5

Great gym experience. Workers are always respectful amd helpful. I love this location and journey with these employees. 70 pounds down, on our bulk. LOVE YALL (Shout out Gisella, Kobe, & Jackson)

Source: Google

★ 5

I love the gym! Giselle is so friendly and helpful with everything!

Source: Google

★ 5

I only come to this gym for the #aussie not a bad place to workout tho

Source: Google

★ 5

Giselle was incredibly kind and helpful.

Source: Google

★ 5

By far my favorite Golds gym! The team here is so fun and friendly! They keep this place clean and up to date!

Source: Google

★ 5

I really like the tiny toilet

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★ 5

Amazing gym

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★ 5

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★ 5

Jackson and Kobe are the best

Source: Google

★ 5

Love the Golds gym staff! Calvin, Jackson, Kobe, and Raquel always greet me with a happy smile and are always seeing how my day is! 10/10 gym always clean and always come in excited to talk to each and everyone of them!

Source: Google

★ 5

Calvin was very helpful today. Good sokno is the greatest!!!!

Source: Google

★ 5

Love this gym and Calvin is awesome!

Source: Google

★ 5

Golds is the best place to be at 5:00am. Calvin in the front is awesome.

Source: Google

★ 5

Nice staff especially Allyssa and Kobe. And they are starting to fix their equipment

Source: Google

★ 5

Raquel, Kobe, and Alyssa are always helpful. Friendly staff and a great community.

Source: Google

★ 5

I have been coming to this gym since i can remember, I have never enjoyed it more until i met the two kind people i see everyday upfront welcoming me from a mile away, Raquel and Kobe are truly some of my biggest motivators of why i cant just stop coming to the gym. The gym is always well taken care of ready and maintained for any workout i need to complete. They deserve a raise ! If i had any complaint it would be that i dont spend enough there!! Out of anyone that has ever ran this gym since i have been coming.. Roquel and Kobe truly made this feel like a home and much more. thank you guys for everything !

Source: Google

★ 5

The manager Raquel is a great person and very sweet! 10/10 Gym!

Source: Google

★ 5

Nice and friendly staff .Noah and crew is always very helpful

Source: Google

★ 5

I rotate through all the golds gym's in knoxville and Chapman Highway is by far the best, hands down! All staff is attentive and helpful. They do a great job keeping the facility clean compared to other gyms.

Source: Google

★ 5

Very good equipment and environment. Great atmosphere for beginners and those who are experienced. By far the best gym in Chattanooga.

Source: Google

★ 5

Calvin was awesome and super nice! Definitely needs a raise.

Source: Google

★ 5

Calvin was amazing he helped us get a quick tour of the place and let us get a free day to get to know the gym deff gunna set me and my family up here.

Source: Google

★ 5

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★ 5

My husband and I love Gold’s Gym! We switched about a year ago from the big purple gym down the road and haven’t looked back. The staff is so friendly and personable, and the amenities are great! Some of the machines could use some updating, but for the most part they all work really well. It’s never extremely crowded either. I’ve also been working with Arwen on PT and she is fantastic, and I love seeing and chatting with Lauren on the weekends. I was worried about going to a different gym especially since I am not in the best of shape and being judged by people, but I feel less judged and more accepted than I did at the “no judgement zone” we left. Extremely happy!

Source: Google

★ 5

I primarily attend the group exercise classes which are awesome and well organized. Rochelle is a great manager, who goes above and beyond😍

Source: Google

★ 5

This gym has the instructors and staff. GGX has a wide selection of classes to suit everyone's needs. Getting ready for Launch week so everyone can come check out the classes.

Source: Google

★ 1

They don’t know how to give people good information for payments they made me pay 500 dollars just to cancel my membership and never to me that information when I applied for a membership and the manager act careless for his customers

Source: Google

★ 5

Nice gym! Staff are very friendly, and I really enjoy the personal trainers! Feels like a tight community, everybody knows and supports everybody!

Source: Google

★ 5

Love this gym provably the best gym I’ve ever been to. Great management and always cery welcoming. Especially Kobe.

Source: Google

★ 5

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★ 5

Super awesome employees! Place is always bringing fun and positive energy. Favorite gym for sure!!

Source: Google

★ 5

Fun and Friendly environment 😁

Source: Google

★ 5

I've been hitting this Gold's Gym for over a year now. Every single person working here is super friendly and always puts a smile on my face. Kobe and Raquel definitely deserve a raise! They always recommend the best pre-workout and give me a good laugh before I start. Love this gym! (it’s better than Club4)

Source: Google

★ 5

This gym is awesome. The gym stays clean, the staff are super friendly, and the manager there is the best!

Source: Google

★ 4

I signed up for a year. No regrets. Basically 7 bucks a week and a premium pay 1 time the first and sixth month it's actually reasonable. My main complements are they have a couple punching bags that's like half of my work out. The sauna is a perk. The only reason I gave 4 stars is they close at ten pm but everything else is perfect

Source: Google

★ 1

Wouldnt let me cancel my account and now is sending it to collections saying that they cant do anything about it. Honestly, wouldnt recommend golds gym as a company because of shady business tactics. I was a loyal member, then I wanted to cancel and then they’ve been nothing but uncooperative and not understanding. Now I have a 300 dollar charge and they are threatening to send my account to collections. All gyms are a little bit scammy but this chapman highway gym is dirty, the bathrooms always reek and the showers are disgusting. PLEASE do not sign a contract with this gym they are repulsive.

Source: Google

★ 5

Source: Google

★ 1

DO NOT SIGN UP FOR A MEMBERSHIP. This gym will prey on your finances. We asked multiple times in person if our membership will renew at the end of the year and charge and we’re told no each time. FALSE. Instead we got charged 2 times and then were told too bad and got charged an extra cancellation fee. We are getting punished because their own employees lied to us.

Source: Google

★ 1

Terrible gym. Will scam you out of PT cancel fees. Charged me 1200$ and ruined my credit by sending me to debt collectors. Tried working it out with this gym, by showing proof of dental work, by trying to pay it off in increments, but they wouldn't do that. Then, when you're really upset because you realize they don't care & wont help you, and show anger, they'll threaten to call the cops on you! Wow! What an amazing gym! Lets make more problems! The owner doesn't care. No one here does. DO NOT COME TO THIS GYM. THEY WILL NOT HELP YOU. THEY WANT YOUR MONEY AND THATS IT. THEY DO NOT CARE ABOUT THEIR MEMBER NEEDS OR HELP. YOU COULD BE HAVING A STROKE IN THE PARKING LOT AND THEY WOULD TURN THE BLIND EYE. THEIR WORKERS ARE MID & MANGAMENT IS TERRIBLE. DO NOT COME HERE IF YOU WANT YOUR MONEY. THEY WILL DO EVERYTHING IN THEIR POWER TO SCAM YOU LIKE THEY DID ME.

Source: Google

★ 1

This place has gone down hill. Everything is broken all the time. Bathrooms are broken really low end gym that’s never maintained. They where charging two cards at once and billing refused to refund me my money

Source: Google

★ 1

If you like everything never being maintained and Cables that are always broken this spot is for you. There is not an ez bar in there that does not wobble. The mens restroom is gross and the toilets either never flush and one is always down. Staff plays on there phones all day and GMs always quit. You also pay a maintenance fee for a gym that’s never maintained. To cancel here is an act of god.

Source: Google

★ 1

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★ 1

Terrible gym who will charge you 956$ when you obviously can’t afford it because you missed 6 days to cancel Physical Training. Ridiculous. Even when you show them proof of dental work, they still won’t reduce the fee or cancel it, showcasing they don’t care about their members needs, problems or anything. Also they’ll threaten to kick you out if you don’t pay it off too, even though the gym membership & PT are two different clubs. Do not ever come to golds gym unless you wanna be robbed. I regret ever coming here because now my credit is going to be ruined.

Source: Google

★ 5

Employees were very helpful and informative about signing up and made me feel welcomed.

Source: Google

★ 5

Very friendly staff

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★ 1

Tottaly bad

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★ 5

My morning spot 7 days a week.😎😎😎

Source: Google

★ 1

We keep losing more and more here. It was nice today to come in and the employee on his phone tells me that I can't buy pre because "the system's down so You'll have to raw dog it brother"
At least it's comical at this point

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

WARNING! PLEASE READ!

You DO NOT want to create a membership at this gym. You and your bank account will regret it almost immediately. I signed up for a VIP membership a little over a month ago, and decided to do month to month payments. I was told if I linked my bank account to the membership, it would make my payments $31 bi-weekly, instead of $35, so I connected my bank information. Upon receiving my first billing statement, the payment due was $35. I contacted them to get refunded and to figure out why I was being overcharged, even though I had signed up correctly to receive that payment option, and I was told it was going to be fixed. Second pay period comes around (2 weeks later), and the same thing happens...$35, and still no refund from the initial charge.

Secondly, my wife and I decided to downgrade our membership to the Gold plan, because my wife had no use for the pool access anymore. We were told that if we did so, we’d be charged the $39.99 for the 30 day maintenance fee for each member AGAIN, even though we had literally just paid that fee, when signing up for the VIP membership. Upon receiving this information, we decided to cancel our memberships and find somewhere else to workout. So yesterday 1/9/20, I went into the establishment personally to make my final bi-weekly payment of $31 (since my payment was finally fixed, after a month of being overcharged), only to be charged an additional $31 today (1/10/20)...I went in to protest the charge with proof of receipt and my online billing statement to show them that I was charged twice, only to be ran around in circles AGAIN, like the first time, when I was being overcharged for a month.

I keep being told by management that they’ll “make a phone call” and they’ll “get in contact” with this person and that person, all to have absolutely nothing done about my refunds or about compensation. I have absolutely zero respect for the management at this establishment. Joel, the general manager has done ABSOLUTELY NOTHING to assist me in any of this matter, and continues to lead me to believe it’s all being taken care of, just to find out that literally nothing is being done to refund my money or fix the problem.

I respectfully urge you all to take my experience into account and to NOT give this franchise another outlet into staying in business. Complete scam artists, and they don’t care about any of your business. They’re in the business of conning you without a second thought, for their benefit.

Source: Google

★ 5

This is a really good gym to work out at love it

Source: Google

★ 5

Golds Gym on Chapman Highway in Knoxville has been a great experience. I’ve been training there with a coach for about two months and I’m very happy with the professional coaching and the results that I am gaining. Shawn Register and Jackson Farr both are knowledgable trainers. I appreciate how they keep the training sessions varied and focused.

Source: Google

★ 5

Source: Google

★ 5

Jerry, does an awesome job. Before he came, it was very inconsistent with people opening up on time in the mornings. Some folks left due to the gym not opening up on time. Jerry has brought stability and we know he’s always going to be there in the mornings!!

Source: Google

★ 3

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★ 5

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★ 5

Great gym, great friendly staff, wonderful trainers!!! Love this gym😊

Source: Google

★ 5

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★ 5

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★ 5

We love our gym. Excited for the new changes, it’s looking good! We’ve been members for years. Best thing about Chapman Highway Gold’s is Jerry

Source: Google

★ 5

The staff is always courteous, helpful and knowledgeable. I really wnjoy going there.

Source: Google

★ 5

I joined Golds Gym so I can take group classes. They have Great fat burning classes!!!!

Source: Google

★ 5

Everyone was helpful & welcoming. Morgan went into detail about all the services available through my Renew Active card. She also described the extra training—tailored to my height, weight & fitness level—that could really help me achieve my fitness goals.

Source: Google

★ 5

Source: Google

★ 5

Came here as a refugeee from the disgusting Walker Springs location and was pleasantly shocked at the cleanliness of this gym, and how many machines actually work. This location is a half hour away but it may become my new home gym due to how horrible Walker Springs is managed.

Source: Google

★ 5

Great Modern Equipment Friendly Knowledgeable Staff

Source: Google

★ 5

I would give this gym a 6-star review if I could. We were greeted by a very welcoming front desk person who helped us accordingly, and we had a very nice interaction. The gym has amazing equipment, including a Nautilus pullover machine. This gym is incredible, and I wish this gym existed around Boston, Massachusetts, where I’m from.

Source: Google

★ 5

So thankful for Lisa, who is a great instructor and thankful for the commitment of Gold's gym to Silver Sneakers program!!!
Thankful for Kevin always, who has been so Faithful to our program!!!

Source: Google

★ 4

Their machines were old but the facility was clean better than the other gold’s gym in town. The front-desk was alright

Source: Google

★ 5

This gym is clean, has great classes, and all the equipment I need to get a great workout. I tried the RPM spin class today & absolutely loved it. The lady that taught the class was so sweet & did a great job making it a fun workout! I can’t wait to try more classes in the future!

Source: Google

★ 5

Lots of new equipment! Quality stuff too. Seeing a cleaner working hard to keep the place clean is awesome! Very friendly staff, especially Ishmael and LT! Great staff but I don’t know some of the others names but they’re friendly and welcoming.

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

This to me is the cleanest and most organized Golds in Knoxville. Smaller but it also has less traffic

Source: Google

★ 4

I think you should not allowed more than 2 people occupied the machine. And people standing around where no one else can use it.

Source: Google

★ 5

Knoxville Tennessee location is amazing! The guest price for one day is insane!!! $50 for two people for one day is crazy! Other than that, I loved the environment, and equipment!

Source: Google

★ 5

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★ 5

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★ 3

The stuff is friendly, but the walking machine is all dirty and splashed the sauna is very dirty

Source: Google

★ 5

As always, Kevin conducted an excellent class. I look forward to his class every Friday.

Source: Google

★ 5

Amazing equipment, very polite staff, great workout!

Source: Google

★ 5

So sad pool was discontinued! But glad sauna has returned.

Source: Google

★ 5

Professional and courteous staff. Clean facilities and well maintained equipment. The personal trainers are extremely knowledgeable and I would recommend using them especially if you are new to the gym.

Source: Google

★ 5

Source: Google

★ 5

I felt very welcomed at the facility as I was signing up to join. The staff went above and beyond to make me feel comfortable.

Source: Google

★ 5

Gold's Gym on Chapman Hwy has great instructors. I would highly recommend this gym.

Source: Google