★ 5

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★ 5

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★ 1

Needed a gym due to being away from my home gym and it was 25 plus tax for a day pass absolutely ridiculous. Almost 30 dollars for a day pass is more than their daily rate. Guess the icon of Golds is dead.

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★ 1

This gym went downhill quickly after new management took over. They are literally growing mushrooms and refuse to clean the place. Equipment is constantly down with no timeline on being fixed. Classes and the kids club are canceled often, many times without notice. When asked about these issues the managers are rude and unprofessional.

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★ 1

Your basic no frills gym. The negative is that they have had a tanning bed there since Feb 2024 (not a typo) and it still is not working, not has it. I know the local management has done their job in bothering the owners to get it running, but the owners seem too cheap to pay the $ to get it working. Update now it's almost October and the tanning bed is still not available to members. Oh I forgot to mention they say state of the art equipment, well I checked some serial #s of the ellipticals they have and they were made in 2010/2011 hardly new. They have a wide bench press machine that no joke has been broken for 3 years.

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★ 5

Hailey was awesome! She really pushed me. Highly recommend her for your training needs. Definitely kept me motivated!

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★ 5

Haley was a great help along with Kyle as he was the one to help me work out and is the BEST trainer. He will definitely make you work out for sure💪

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★ 5

Good selection of weights, machines, and classes. Not crowded, convenient location in town. Tamara at front is friendly & helpful.

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★ 1

If there is a review to consider - let it be this one.

This gym does not care about you or why you're cancelling. They do not care if you serve your community or your country. All they care about is the mighty dollar. If you are in contract, you literally have to be STATIONED, INCARCERATED, or DEAD to get out of this contract.

Every location in East TN is full of broken machines, nonexistent amenities, improperly air conditioned rooms, trainers that are rude and don't stay on schedule, and staff who do not care.

We should have seen the signs when signing up took us 2 hours and we did not receive a copy of a contract we didn't know about at any point during or after signing up.

Their billing department hides behind emails and has the empathy of a stack of bricks. The almighty dollar rules over any customer service whatsoever.

Do NOT give this company your bank info, your signature, or your time. They will screw you over in every possible way. Avoid them like a plague, and do not sign any contracts. They are a disgrace to the LC community and have no values.

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★ 5

Brody and Blake do a great job of operating and maintaining the gym.
I was here temporarily for eight weeks from NC and really enjoyed coming here.
Thank you to Brody and Blake

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★ 4

I like going to the gym, but didn't like that I could not bring a guest when I wanted. I need a workout buddy yah know.

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★ 5

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★ 5

Everything that’s needed

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome place to workout with awesome staff

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★ 5

Clean,healthy equipment, quick in, good workout, quick out. Everyone is nice. And you're treated with respect. Recommend 100%

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★ 5

Helping me get into good shape good trainers and good people that work here

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★ 5

Awesome gym! Clean, convenient, and friendly! Got my student membership set up easily and efficiently.

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★ 5

Best gym ever.

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★ 5

they have lots of free weights, suits bodybuilding, powerlifting and weightlifting with the different types of bars and the staff (quinn) is absolutely amazing

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★ 5

Great gym, clean and wonderful staff

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★ 5

Excellent for training

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★ 5

This place it's awesome it's clean
Great people

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★ 5

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★ 5

Great work outs! Great place!

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★ 5

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★ 5

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★ 5

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★ 5

The staff is really helpful and nice. I’ve had 3 trainers and they were all excellent!!!

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★ 5

Been working out here for years. Good environment for bodybuilding culture.

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★ 5

Always clean and professional.

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★ 5

Love this place! No judgment, always helpful, GREAT variety of equipment for all health people.

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★ 5

Been coming here for 5+ years, never had a complaint.

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★ 5

I thing is the best gym

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★ 5

This place is very good has all machines I need I recommend it

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★ 5

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★ 5

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★ 5

Under the new management we have seen a cleaner gym, more classes and a friendlier staff! All great improvements. Brody, is always willing to listen to suggestions. We now have an extra fan in the cycle room that we have wanted forever. Looking forward to what’s next.

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★ 5

I would like to thank the staff for handling the problem of the broken fan in the classroom. Our work out this morning was much more comfortable! Thank you!

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★ 5

Always kept clean and lots of equipment.

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★ 2

The Golds Gym (formerly The Rush) has been a long standing gym in Lenoir City with dedicated members. I have been a member here for many years and have never posted a review about the gym. My gym has seen its ups and downs and I believe that the current leadership under GM Brody Susnjar has the gym heading in the right direction. The reason for my 2 Star review is due to the very poor ventilation conditions in the exercise rooms. The lack of temperature control, air flow, and humidity make workouts in these spaces challenging. This situation has been going on for several years and I really hope that management will take this seriously and find solutions that will improve the environment in those spaces. I hope that I can post again in the near future giving my Golds Gym 5 stars.

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★ 5

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★ 5

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★ 5

Very welcoming and helpful staff that has helped me learn how to use the machines.

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★ 5

From the moment I stepped in, I was welcomed by a friendly and motivating atmosphere. The variety of equipment available is impressive, catering to everyone from beginners to seasoned athletes. The trainers are top-notch, always ready to provide guidance and support with a smile. The fitness classes are dynamic and challenging, keeping things fresh and exciting. Plus, the cleanliness and organization of the facility make it a pleasant place to work out. I can’t recommend Gold’s Gym enough for anyone looking to achieve their fitness goals!

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★ 5

Best gym I’ve been to amazing staff and great equipment

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★ 5

Good staff,good gym overall

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★ 5

Good staff and equipment

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★ 5

Excellent gym......join today

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Been a member of golds since February 12 of this year. People are helpful and members help with tips and form!

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★ 5

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★ 4

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★ 4

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★ 5

I have been a member for around four years now and used to have constant complaints about the uncleanliness of the facilities and the never ending drama of broken equipment. But since this new group of managers and employees have entered the picture, the whole culture of the place has changed.
The facilities are maintained as well as can be, including the repairs of equipment isn't lasting for months.
Additionally, I believe it is the attitude of the staff. They are customer-oriented and ready to respond, as evidenced by the increased numbers of people working out on a regular basis. Seeing a lot of the same people coming back and being faithful in their workout routines. Also seeing a lot of new faces with the staff encouraging them.
My only concerns are typical for gyms; 1) some pieces of equipment are singular, meaning that when someone camps out on that piece, and you need it - you have to wait or ask to work in with them. 2) the customers are not the best in the world for unloading their weights off machines, or putting the equipment in the wrong places. However, this is typical for the industry.
Thanks for providing this amenity to our community.

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★ 1

This gym is dirty, and almost all of the equipment is broken. You are better off driving to another location. I have been trying for WEEKS to cancel my membership and they continue to bill my card with no explanation as to why was told my last payment would be the 22nd of last Month to end our the month, it's the 2nd and once again I'm being billed. . The employees are clueless and Im over it. They force you to email someone to cancel that may or may not actually help. That isn't even legal.
DO NOT SIGN A CONTRACT HERE.

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★ 1

I spent too much energy trying to cancel this membership. There was never a "manager" on duty to process my cancellation. Once someone finally replied to an e-mail, I was told I'd have to pay an extra 30 day cancellation fee along with the actually percentage based cancellation fee. It's not even in the contract. Once I disputed that, Gold's Gym went silent. I only cancelled due to them not being able to keep steady trainers during my time working out there. I went through three different ones in a matter of just a couple of months. Once the last one quit no one reached out to set me up with someone else during my training sessions. And once I reached out since no one from their team did, I was told that there was no one to train me at the time. Hence why I decided to cancel. Terrible management. I am not one to leave a negative review, but the customer is the last thing Gold's Gym is concerned about.

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★ 1

Turn on the AC

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★ 5

Great place, great staff, hopefully it gets a remodel like some of the locations just to get a more modern design. But still no complaints as is, as I’ve tried multiple gyms and Golds is the best their is

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★ 5

I have been a member here since the days of the Rush and currently this gym is the best it has ever been! The new management team and employees strive to put the facility and members first! Someone is always cleaning and unfortunately some people are just disrespectful and dirty, but the staff goes above and beyond to maintain the gym and equipment. Also, everyone is always friendly and helpful who works here! I give 5 stars and more if I could! I highly recommend!

New management has improved the gym for the better as well as equipment and not to mention the locker rooms are always clean now!

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★ 5

I enjoy working out here, especially with all the improvements new management and team have made!

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★ 5

Great gym! 🏋️

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★ 2

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★ 2

Not well maintained, lots of equipment our of service, dirty floors and the hours keep getting reduced.

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★ 1

Careful with what you sign for cause they will tell you something and then at the end you will pay for something different they will try to steal your money that’s what happened to me I got ripoff by them

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★ 1

I came into this gym after leaving another big chain and being unhappy with them. The first thing that happened is billing got screwed up and then I didn’t have access consistently for four months. Then even tho I couldn’t get in, I was charged over $300 all at once for their backed charges and extra fees that weren’t my damn fault. This specific location of Gold’s almost smells horrible, has broken equipment all over and ALWAYS has large groups of tweens on their phones that just stand around taking up equipment and gawking at ppl. So, today I called to Vance my membership to be told that I had to drive 20 miles to do it in person. When I get in there to cancel I was charged another $70 just to cancel. The manager was polite and didn’t want any confrontation. He apologized for the ridiculous charges and even told me it was bs. Not only is Gold’s Gym in LC not keeping people happy and their gym clean but corporate makes sure you never want to come back with those extra “fees”.

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★ 2

I've been going to this gym for 2 years and equipment is always broken and they never fix it. Machines have been broken for over 6 months. Treadmills are down and the ones that aren't have rips in the belt.

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★ 1

After being a member here for 2.5 years I built my home gym. I spent 6 months trying to cancel this membership. I visited this location as well as the oak ridge location. Between the 2 locations and 5 visits there was never a “manager” on duty to process my cancellation. Finally on my 6th visit there was still no manager on duty but a woman that had access happened to walk up to the front desk. She processed my membership pushing my date out another month and processed a month worth of payments on my card. She assured me that would be my last charges only for me to go home and 2 days later see another debit for $16.99. I called to get charges reversed. Sent emails to their billing department and was declined having these charges reversed. She did not tell me my cancellation was a month out. I will never use another golds gym ever. They are dirty and when I told the manager that I finally spoke to that it took me 6 months to get my membership cancelled he informed me that there is broken equipment that they’ve been waiting over 6 months to have fixed. Get your shit together Gold’s Gym. A very dissatisfied customer. I never leave negative reviews but this is ridiculous.

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★ 2

If you are looking for a gym with ancient equipment in disrepair, a disgustingly unclean facility, and a penchant for ignoring customer feedback while making excuses that don’t make sense, then look no further! Gold’s Gym in Lenoir City, TN takes the cake in low standards, utter disregard for any measure of cleanliness, and they operate on a razor thin budget that doesn’t allow them to make even the most basic repairs. I’ve been a member of many gyms in the last 20 years, and Gold’s is by far the most disappointing. They clearly could care less about the satisfaction of their members. I’ve left feedback after feedback with their manager, and I know other members have as well, but nothing has changed in two years. The one redeeming thing they have going is the variety of equipment. If there are health codes for gyms, I don’t see how this place could possibly stay open. The shower drains back up, the sinks and walls are filthy, and the toilet stalls are reminiscent of a 1980’s decrepit truck stop. The pictures will show all you need to know. All they need to do is regular maintenance and have a cleaning service come in every week. Seems pretty standard…. And as if I needed to keep going, their child care is frequently closed and/or the worker is negligently late. There are lots of options for gyms in Lenoir City. I highly urge everyone to join one that cares more about its members.

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★ 5

Overall, great gym. Our personal trainer is 5 stars plus!!! For the gym, #1 we live in an age with earbuds and headphones. The gym managers need to ensure all patrons either use their own hearing devices, borrow a sweaty pair provided by the gym, or STOP playing your loud music while working out. Everybody may not like the same music another person likes. #2 there are 6 tv's to watch while on the treadmills or other machines. 5 are on the same sports tv channel with used up old athletes making irrelevant predictions about current athletes. Boring. One tv is on the home shopping network, also boring. Put at least 3 tv's on CHIVE TV, it's entertaining and fun to watch. #3 there are far too many machines having OUT OF ORDER signs on them for much too long. We pay, you fix, we use what we're paying to use. #4 the floor has been rearranged. All, ALL of the dumbbells and kettlebells are now relocated to the farthest distance away from the personal training area. Buy more weights and racks to serve your customers throughout the entire building. Overall, great gym, awesome personal trainer, just offering some patrons critical feedback to tweak a little.

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★ 1

This gym is dirty and disgusting!!

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★ 1

It needs cleaning the gym is very dirty and has a bad smell of sweat due to poor hygiene, the machines are dirty

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★ 5

Paula's Zumba classes are always fabulous and fun!

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★ 5

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★ 3

Overall I enjoy working out at the gym. But some members seem to abuse their privileges by sitting at equipment while staring at phones and tying up the equipment.

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★ 5

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★ 5

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★ 5

Clean. Equipment is in good shape. People are friendly.

It's usually busy, but not crowded.

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★ 5

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★ 5

Always have a good experience enjoy my workouts give it a 5 !

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★ 4

Life is better with “Turn Up” and Courtney!!She gets the room hyped up every time! The energy is so good and positive. Just what I need after a crazy day of a chaotic world! So beneficial mentally as well!! 👏 👏 the GX room floor was pretty dirty and the air vents need a good cleaning. But other than that great experience!

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★ 5

The guy at the front desk this morning was awesome. Made me totally comfortable in an environment that can be intimidating!!

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★ 5

The young man that helped us at the front desk was awesome. He was very clear and confident helping me know how it all works with Golds.

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★ 5

I signed up for personal training at Gold’s Gym in Lenoir City. So glad I did! My trainer is Yana. She works with myself and with my husband. She is fantastic! I have some physical injuries that prevent me from being able to do everything, but Yana is excellent at working around that. She always comes up with a way for me to work out without causing a new injury or aggravating any existing ones. I have a back injury and I was really guarding my back. Yana watched me closely and assured me that I could do some exercises that I thought would further hurt my back. With Yana’s expert guidance, I’ve been able to strengthen and stabilize my core, which in turn has helped my back tremendously! She is encouraging and enthusiastic! She makes working out fun!

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★ 5

Smart at prescribing workout elements!, clean, good equipment

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★ 4

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★ 5

Yana, my personal trainer, works me hard but it’s worth every minute! I can see my consistency and strength improving.

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★ 5

My favorite machines were fixed. Women’s bathroom was clean. Had a great workout

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★ 3

Several of the paper towel dispensers are empty.

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★ 5

Our Silver Sneakers teacher was sick this morning. We had a substitute, Lee Ann, and she did a great job.

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★ 5

Great place clean and helpful staff

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★ 5

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★ 5

Angela Wampler's Zumba and Ageless Fitness classes are outstanding!!

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★ 5

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★ 5

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★ 5

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★ 5

The facility looked great this morning for my workout. All the sanitization bottles were full and all the paper towel dispensers were full as well.

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★ 4

People are very friendly
Machines are clean
Restrooms clean

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★ 5

Great place with super friendly people that work there. Lots of different ways to workout!

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★ 1

I returned today after a fairly long break. I was happy to see we have a new instructor abd a nice young lady for sure. Thank you

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★ 5

Everything is wonderful and everyone is so nice

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★ 5

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★ 5

Excelente muy buenas máquinas en perfecto estado los recomiendo

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★ 5

wonderful people work there
need to make sure big fan is up to circulation Make sure paper towels are always available

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★ 5

Micheal is an awesome trainer I look forward to going to work out

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★ 5

Great staff

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★ 5

Today was first day working with trainer Michael. He was absolutely amazing! I have certain limitations because of health issues but he was so great to really push me while working around my health problems. He taught me so much just today. Can't wait to see what the next year looks like!

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★ 4

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★ 1

It seems everyone time I go in , I either have to pick up weights from other people, deal with broken equipment, or some group using the only open area in the entire area. Will be finding some where better.

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★ 5

Samantha rocks!

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★ 4

Overall, my experience was good.
Please change a tv at the front end of machine area to something besides sports, I.e., America funniest home videos, etc.
Also, Please be sure the paper dispensers are always filled for cleaning the machines.
Thank you!

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★ 1

Air conditioning was not working and it was too crowded.

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★ 4

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★ 5

Everyone is very friendly and informative. It feels like a supportive and inclusive environment.

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★ 4

Knee pads have needed replacing on leg machine for a long time. Hurts skin to use

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★ 5

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★ 5

Good work out, nice employees

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★ 3

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★ 3

The members are SO nice, the staff is welcoming, and great strides have been made with cleanliness over the past year and a half.

I’m displeased with the recumbent bike situation. For over a year one of the two recumbent bikes has been “Out of Order” with a sign saying it’s awaiting service. Come on, it doesn’t take a year to fix equipment. If you have no plans to fix it, get rid of it already!

In the morning, several of us who arrive about the same time who want/need to use that specific type of bike for medical and other reasons cannot. It’s been brought to the front desk’s attention so many times with no results.

PLEASE fix or replace the second recumbent bike! I’m at the point that I’m about to quit because of it.

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★ 5

Golds Gym is awesome!! Braden is always helpful when needed!!! You guys have a great leader!!

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★ 2

The men's room is disgusting and should not pass the health depth inspection.

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★ 5

Good equipment and super friendly staff. The gym was very clean. I would highly recommend going!

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★ 5

I really enjoy the yoga and body pump classes conducted by Anitra and Ellen

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★ 5

The gym was in great shape this morning. My only issue is that we need to remind members to wear shoes. I saw a couple of people walking around barefoot.

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★ 5

The staff is very helpful.

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★ 5

Very good Gym!

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★ 5

Good visit, not too crowded, easy to get on most machines 👍👍

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★ 2

People not wiping down equipment after use

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★ 5

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★ 5

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★ 5

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★ 5

I enjoy working out at Golds Gym in Lenoir City, TN because it is never crowded and I am able to use any exercise equipment at any time!

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★ 5

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★ 5

This is a real gym. Clean and all the equipment you could possibly need. Staff is friendly and very knowledgeable.

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★ 5

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★ 3

Need to do everything possible to keep Cody. He cleans, straightens up, talks to members, etc. I heard one member say “talk to Cody, he gets things done”.

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★ 5

Clean gym, friendly staff, good selection

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★ 5

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★ 5

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★ 5

I always enjoy Angela’s classes. She makes working out fun

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★ 5

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★ 5

Leann’s boot camp was just what I was looking forward ! She was organized and have great directions! Will be back

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★ 5

Love the atmosphere !

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★ 4

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★ 5

Staff always pleasant. Very clean and tidy. Nice workout facility. Not crowded at all!

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★ 4

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★ 3

Love the classes and instructors but you need to clean rooms and bikes and make quicker repairs. Falling behind!

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★ 5

Dakota was Awesome. He is very knowledgeable of nutrition/health in a whole. I enjoyed talking with him and doing a mini workout session. He is very enthusiastic and encouraging.

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★ 1

Came to attend a Silver Sneakers class. Instructor arrived sick. Not a good plan with a class full of seniors. I didn't stay.

The class time is wrong on the Gold's Gym website. Last time I arrived as the class was ending so this time I called ahead to check. Very disappointing.

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★ 1

Gold’s Gym in Lenoir City needs some major attention! The bathroom is filthy, paper towels all over the floor. The cardio equipment is nasty dirty yet I see several employees hanging out chit chatting. There are several pieces of equipment that need repairs and have been down for months. This is NOT a great place to workout. You can do better, Gold Gym!!

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★ 3

i have worked out here for over a year and i have always had a great experience until today. a female trainer started unloading my weights and when i said something about it she was very rude and told me i was interrupting her training session. there were other machines near us that were the same lift and they were empty. i feel like the people who pay to work out there should have the same rights to equipment as the people being trained! it was very rude

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★ 5

Great place to work out, and Jana is an excellent trainer. Ross at the desk is a great first impression cause he is always kind and friendly.

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★ 2

Needs to be cleaned more often. Bathrooms are dirty. Toilet holders are still broken. Never any toilet seat covers in the holders.
Several pieces of equipment are out service. Some for months. Usually they just disappear one day never to seen again or replaced.
About half of the TVs don't work, and the ones that do are pretty much all on the same channel.
Obviously nobody's paying any attention to this facility.

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★ 5

Thank you for the very clean facility

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★ 5

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★ 4

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★ 5

Great equipment. Have trainers available for a fee.
Good workout!

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★ 2

Told today kids club was full, said I had to come back in an hour. Iv seen it happen a few times to other moms this week. So I'm not sure what's going on, coming back isn't really an option with kids & limited club hours. The reason i have a membership there is for kids club. Iv never experienced this at any other gym. Super disappointed.

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★ 5

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★ 5

Excellent experience. Kody explained all that is available to us. He was professional and friendly. We were seeking classes in the Silver Sneakers program. We were disappointed to see that they are only available once a week at 8:30 a.m. at this particular location.

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★ 1

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★ 4

I hired Yana for personal training for both my husband and myself. She is phenomenal! She has shown us how to use equipment correctly. We feel so much better! I hope Golds Gym will continue to improve by replacing some of the pads on equipment. The place has a lot of equipment and it is clean.

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★ 1

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★ 5

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★ 1

Way too crowded and full of people just standing and talking instead of working out

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★ 3

16 TV's 2 channels

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★ 5

I love my PT, Yana. She motivates me and keeps me on track. The facility is very clean and the staff is so nice and encouraging.

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★ 5

Позитивний персонал, особливо сподобалась дівчина, вона завжди дуже привітна. Тренажери хороші, музика приємна, все сподобалось, раджу

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★ 4

clean and organized gym, a few machines I enjoy using are not there but very much enjoyed it

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★ 5

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★ 5

Great, clean gym with friendly staff.

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★ 5

Anitra is an outstanding yoga instructor and a source of encouragement to all of us.

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★ 5

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★ 5

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★ 4

I like to workout here but there are some machines that have been out of service for too many months. A good maintenance program is needed.

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★ 5

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★ 3

The place was dirty, the disinfectant spray bottles were low and empty. Mind you this was 8 am. Gym Bro stood around like he was a model instead of doing these tasks. If he’s the boss that’s fine but either make someone do it or do it yourself!

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★ 5

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★ 5

Paula led a great Zumba class! Ladies were energetic, which makes for fun exercise 😉

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★ 3

Appears another piece of equipment has been removed (abdominal machine). Tend to encounter more people sitting idle on equipment while using cell phones. Staff is always pleasant. Ok average gym.

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★ 4

Great place to work out Only complaint is the hrs Would be nice to open at 4am Alot of people have to be at work at 6

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★ 5

I love working out at Golds. It’s always clean, has great equipment and people are nice!

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★ 5

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★ 5

Best place to workout, friendly, helpful staff and equipment is always in good condition and clean!

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★ 5

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★ 4

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★ 5

Great amenities for the locale! Ted was great during registration process! Very friendly and welcoming staff!

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★ 5

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★ 5

Has always been a comfortable gym to workout; but housekeeping was lacking. Last period of weeks, NOTICEABLE improvement in housekeeping, EE's moving around the gym cleaning and replacing weights, cleaning stations staying stocked. While that has to be the norm, not a one month effort, GREAT response to previous concerns and look forward to future workouts!

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★ 5

Great class with Mona, love body pump!

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★ 4

Solid gym, good staff, and becoming a much cleaner gym. There’s a noticeable difference. However I’d like to see the Olympic weights put back in their place instead of being scattered all over the gym.

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★ 5

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★ 5

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★ 4

Staff and facilities are great. Just a really busy gym.

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