★ 5

The classes are so much fun and customer service is great! Steela is amazing! So nice and outgoing!

Source: Google

★ 1

If I could give half a star, I would. I attempted to cancel my membership with Manager "John," who told me he'd reviewed my contract and confirmed that, since I’d been a member for over a year, I could cancel without a fee. He said if I was charged my regular monthly fee in the next few days, to simply call and they’d reverse it.

The next day, he called back and completely reversed course—saying he had misread my contract and now I owed a $99 cancellation fee or had to pay for three more months. I reminded him of what he told me the day before and asked if there was any middle ground. He refused to honor his original statement or offer any compromise, repeatedly saying, “You still signed the contract,” while talking over me and not letting me get a word in.

When I asked to speak to the owner, he told me to email them instead. Very disappointing experience. I understand mistakes happen, but when a manager tells a customer their contract has been reviewed and cancellation is clear, then reverses it the next day without taking responsibility—that’s simply poor business practice. This gym clearly lacks professionalism and accountability.

Source: Google

★ 5

I Went in For A Free consultation and Class, I honestly cannot say enough about Stella!!! She is the absolute BOMB.COM!!!! SHE IS A VERY VALUABLE ASSET TO THE HOTWORKS FRANCHISE!!!

Source: Google

★ 5

Esthela is just amazing. Great customer service !! She’s earning a big raise !!

Source: Google

★ 5

Stella was super helpful and knowledgable. Whole experience was great!.

Source: Google

★ 5

Zahrya helped us on our initial work out trial, and answered all of our questions & was so great with following up with us, and we joined the next day!
Stella was so sweet & helpful when we went in to set up our new membership and we just live chatting with her!

Source: Google

★ 5

Zahrya and Stella are the best! Both were so so helpful getting my sister and I signed up!!

Source: Google

★ 5

Source: Google

★ 5

I love this place. I’m sleeping better and I think my resting heart rate and blood pressure are both improving within just my two months here. I think my skin tone is improving as well from the sauna. Destiny and the other employees are always helpful. Very clean and efficient facility and the app makes everything easy.

Source: Google

★ 5

Excellent workout at a great facility!

Source: Google

★ 5

Love HOTWORX the staff is is so nice!!!

Source: Google

★ 5

great place to workout! I like to come outside of normal business hours and I feel safe here every time. the employees always have a smile and are ready to answer any questions you have!

Source: Google

★ 5

I absolutely love Hotworx! The staff are always so helpful and encouraging! The owner, Joshua, has been so kind with giving all the helpful tips and I feel he genuinely cares about his members! He is constantly doing challenges and giveaways to give the members incentives to work towards their fitness goals. The facility is kept very clean and has everything you need!
I am down 40+ lbs since starting Hotworx 6 months ago. It might take some time to get used to the heat, but you can gradually increase as you go with the controls to each room and your body adjusts and there are so many benefits of the saunas. I sleep better, my skin is healthier, my overall inflammation has significantly decreased, my energy levels have shot up and I feel like I’ve come so far in my fitness goals.
Thank you for all you do for your members!

Source: Google

★ 1

My sister and I decided to join this gym together since I'm new to the area. After a free session, we met the owner, who convinced us to sign up by offering several incentives that turned out to be very misleading.

First, my sister works at the hospital, and he promised her a reduced rate of $39 per month (instead of $49) and a free first month since she had already paid for her membership at another gym. However, we were charged $49, and her first month wasn't free. He also mentioned that anyone in the same household who signed up--like her husband--would pay half price. I live in her household, but I wasn't given the discounted rate.

Despite these red flags, we signed up because he seemed nice and convincing. We were also told it was a 90-day commitment and that we only needed to give 60 days' notice if we wanted to cancel. After deciding the gym wasn't right for us due to the misleading pricing and our health conditions (heat and sweat aggravated our autoimmune issues), we gave notice before the 90 days were up. However, we were later told that we couldn't give notice until after the 90 days, effectively making it a 120-day minimum commitment. This was never explained upfront and felt very misleading.

Additionally, we were required to purchase their mat and towel for $100, making it $345 out of pocket before we could even quit. While we were willing to pay $39 per month for 90 days, this entire experience left a bad taste in our mouths.

We want to warn others about the lack of transparency. If a deal seems too good to be true, it probably is--and in this case, it definitely was.

We hate leaving bad reviews for small businesses, but we feel misled and would like others to be aware of what we found out after the fact.

UPDATE: Attempted to come to a conclusion with the owner today, he once again offered zero solution and was condescending. He doesn't care about his guests or their satisfaction, just wants to trick you into signing his extensive contract he purposefully explains in a used cars salesman way to make you think you're getting a good deal without explaining any of the important stuff. We offered to pay the $99 immediate cancelation fee, or pay for the 90 days we thought we agreed to and cut ties and never go back because we are so uncomfortable. But he has continued to offer zero solution or accept either offer to allow for us to leave the gym. DO NOT SIGN UP HERE!!!! Do a quick google search and look at all the terrible reviews Hotworx has for building their business off tricking people into signing their contract.

Source: Google

★ 5

I’m on week 3 and I’m obsessed. Gym is clean and everyone there is so friendly. I’m currently down 20 pounds and feel amazing!

Source: Google

★ 5

The best for having a kid and working around my work schedule!

Source: Google

★ 5

Love this place! So welcoming and love that it’s 24 hours!!!

Source: Google

★ 5

Love it

Source: Google

★ 5

Today was my first class. The customer service is great and I really enjoyed the Pilates class

Source: Google

★ 5

Love Hotworx Muletown! Finally found my “jam.” From hot yoga to hot cycle, I love it! If you are on the fence, just go! You won’t regret it. Owners are fabulous!

Source: Google

★ 5

The best workout ive been a part of. Love it

Source: Google

★ 5

Great workout! Great facility! Great people!

Source: Google

★ 5

Really enjoyed the hot yoga and hot Pilates. Hot Pilates is my favorite as I feel like I’m really getting a deeper workout. I love the sweat and I leave feeling better than I left. Josh is great and such an inspiration with his own personal journey. Proof Hotworx really works!

Source: Google

★ 5

A great workout and great people!! Ja’Quavia is amazing, kind, and so so helpful!!

Source: Google

★ 5

Love my Columbia HOTWORX! It has been so beneficial for my autoimmune disease and my overall health. The staff is so friendly and helpful and are always there with a smile.

Source: Google

★ 5

LOVE this place so much!!! The various workouts anytime of the day works so well with my schedule!! It truly feels like it’s my own!! Staff and owners are amazing!! Highly recommend!

Source: Google

★ 5

Highly recommend! Such a good workout and always look forward to coming back!!

Source: Google

★ 5

I have had nothing but a great experience here. It takes some time getting used to the infrared heat but it feels amazing. It’s nice being able to set your own pace during these workouts, so even if you are new to them you don’t feel like you’re behind others. The staff has been great and they are there to help you. My favorite classes are “Stretch “ and “Iso,” which is one of the hardest for me. Be warned, you will sweat! The facilities are well kept and everyone who I have met has been friendly. There is a small free weight section if you are looking to do something before or after your class. You can also do HIIT training as there are three rooms for that also. I highly recommend you give them a call and check them out yourself.

Source: Google

★ 5

Love this new HOTWORX!

Source: Google

★ 5

Source: Google

★ 5

Loving all of the workouts. Quick and effective.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This is an awesome place if you are looking for a place sweat and get a great workout!! The owner and staff is also awesome!!! Come sweat with Hotworx Columbia

Source: Google

★ 5

Source: Google

★ 5

Perfect combination of the saunas and gym here. The workouts are enough to leave you exhausted after only 15 minutes and the fact that you can stack them one after another 24/7 is my favorite feature. I love having access to a small functional gym in the back to add workouts into what the saunas offer. I love this place and it’s definitely going to whip me into shape.

Source: Google