★ 5

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★ 5

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★ 5

I recently joined a few days ago. I love it!!! Taylor the manager at this location has been so helpful and great welcoming me to HOTWORX, definitely made the right choice with the right people, only downside of this location is, it does not have cable machine for those who also want to workout before or after sauna sessions.

Source: Google

★ 5

I joined Hotworx at the age of 63 a few months in advance of the Memphis in May Triathlon needing a solution to increase my endurance. I did the road work and put in the miles but hit the wall with my training. I went all in at Hotworx 2-3 times a week and closer to the sprint Triathlon went 4-5 times weekly as not to crash the bike or get injured running. This turned to be the best strategy possible as I lost 6lbs, one pant size and body fat under 10% not to mention my endurance and muscle mass increased beyond my expectations. My goal was just to finnish but ended up being competitive finishing 4rth in my age group 51rst out of over 120 competitors. Hotworx made the difference in finishing and being competitive. Could not be more pleased with my results thanks to Hotworx.

Source: Google

★ 5

I love going and getting my workout on! During the exercises I see that even my calves are sweating!! My blood pressure is coming down and my doctor says if I continue like this I can eventually stop needing to take any blood pressure medicine! I month down, a lifetime of health to go!!!!!

Source: Google

★ 5

One of the best gyms

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★ 5

HOTWORX has been a game changer. I really like that it’s not your typical workout. It’s totally different from what I’m used to, and that’s what makes it so great. It’s a solid way to build fitness while breaking out of the usual routine. The workouts are definitely challenging, but still doable, and I always feel awesome afterward. It’s been a nice change that keeps me motivated.

Source: Google

★ 5

HOTWORX has been a refreshing and welcome change to my workout routine. I love the privacy and the sauna. It’s such a unique and relaxing way to get a great workout in. The infrared heat makes me feel amazing after every session. I also really enjoy the variety of workouts they offer, and I love that you can adjust the intensity depending on how you're feeling that day or where you are in your fitness journey. It’s helped me get motivated to work out again, and I actually look forward to going. Highly recommend giving it a try!

Source: Google

★ 5

The sweetest people and best environment!

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★ 5

Great gym to work out. Love the no judgement mood here! Very nice sauna rooms too! Staff is also so friendly. Overall, great gym and would definitely recommend others to check out.

Source: Google

★ 5

I have been a member at this location since 2022. I’ve worked for this organization as well. I can say wholeheartedly that Hotworx is a workout like no other, with benefits I can’t achieve in a traditional gym setting. I find myself feeling energized, detoxed, and clear-minded after my workouts, and outside of the workout itself, Hotworx gives me an opportunity to carve out alone time for myself in the day— priceless! The studios are always clean and serviced, including the restrooms, showers, and common areas. Cannot recommend enough giving them a shot if you’re on the fence!

Source: Google

★ 5

I love this place so much! Charday is so helpful and very knowledgeable. She made sure I felt very comfortable with my decisions and membership details. 10/10 would recommend

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★ 5

Love it! Great place to workout!

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★ 5

Love this place! The staff is so friendly and the studio is always clean and well-maintained. It’s a fantastic set of workouts as well. If you like hot exercise, I highly recommend going here! I’ve been able to get into great shape doing the various types of workouts available.

Source: Google

★ 5

Hotworx has been a game-changer in my health and wellness journey! The infrared saunas have been incredibly beneficial, helping me feel more relaxed, rejuvenated, and healthier overall. I love how the heat therapy aids in detoxification, recovery, and stress relief. I also love bringing my friends to expose them to a new kind of workout system, and share in quality time to pour back into ourselves during busy schedules and lives. The staff at Hotworx is always welcoming and friendly, which adds to the positive experience. It’s become an essential part of my self-care routine, and I look forward to each session!

Source: Google

★ 5

Awesome work out experience !

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★ 5

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★ 5

HOTWORX East Memphis has been welcoming and changed my fitness for the better! The staff are always accommodating and kind. The facility is always clean and presents to be well managed. HOTWORX workouts can be for almost anyone willing to try! Well guided and encouraging. Would recommend this to anyone.

Source: Google

★ 5

I've had a blast doing Hotworx! I enjoy the sauna time and they way you get to book your own lessons through the app 24/7

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★ 5

Clean, efficient and effective workouts; variety of workouts to choose from; highly recommended … the sweat and detox is healthy for me! Love it!

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★ 5

Been a great experience so far!

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★ 5

Hotworx is always a great workout, and this studio is so clean and has nice super helpful employees! I’m always feeling encouraged for my workout when I walk through the doors!

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★ 5

Really enjoyed my first session . The customer service was amazing and the two ladies at the front made sure i was comfortable during my entire workout . Im definitely joining ! & if you’re thinking about singing up please don’t hesitate to do so !!

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★ 5

Such a good workout and such great staff! Love working out here!

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★ 5

Hotworx is awesome! I just started back my membership since moving to Memphis. The environment and the staff are great. Love Hotworx!!!

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★ 5

One of my fav locations in town. Feels like a safe location esp when coming early morning or at night .

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★ 5

Love the people and the place! Great workout and staff is always friendly and encouraging on your fitness journey!

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★ 5

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★ 5

Courtney, this location’s manager, as well as at least two of her staff, are friendly, helpful, and interested in helping their clients!
We were visiting Memphis from North Texas, and showed up for a few classes; everyone we encountered was happy to get us anything we needed (mat/towels rental) and added more conviction to our recent decision to join HOTWORX.
I can’t imagine a better place for novices, or snobby, former dancers, like me, getting/staying in their best shape!😅😘

Source: Google

★ 5

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★ 5

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★ 5

Love this store location !! It’s always clean and encouraging!! Courtney the manager makes my day every time I come in with a smile & asking about my day! Also the other staff are always nice and encouraging to help me reach my goals!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this location! Always clean and staff is so sweet!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love it here

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★ 5

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★ 5

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★ 1

Hello. I came today with my mom for hot stretch. I have been there on multiple occasions. But I have never experienced the level of discrimination and discomfort I felt today. The “manager” on duty today was extremely unwelcoming, mean, rude, unhappy, unprofessional and all together very uncomfortable for me and my mom when we entered the building (she’s pictured in the first photo). She was so mean when we walked in I knew immediately she didn’t want to be at work today, (May 28, 2024 at 6pm). She told me I needed to fill out a waiver which wasn’t a problem I’ve filled one out before. But when she didn’t give me anything to sign my mom said we will stop here on the way out and she acted as if that was okay. So we proceeded and went to do our session because our time was running out. She came and opened the door to the sauna letting out the heat telling me I need to get out. This was extremely rude and made me feel very uncomfortable and again unwanted in this place of business. She was rude and not at all nice about it. I told her why didn’t she let me sign it when I was standing there waiting for her to give it to me as I gave her my name. She said I couldn’t finish the session and when I got up and walked out the sauna she wouldn’t let my mom finished either. I left out the sauna and my mom asked could she please close the door so she can finish her session, she told her no she was canceling her membership! I said you can’t do that! She said yes I can I’m the manager I can do what I want!! Madelyn was also there today, very unwelcoming, and rude to us as if we weren’t guest. Every business needs customers and clients, that’s what keeps the place afloat. But the staff we came across today didn’t show us that type of hospitality. I felt like the manager didn’t like black people as bad as me and my mom were treated. The other guest there with us witnessing the entire act, apologized to us MULTIPLE TIMES, because he felt so bad for how we were treated. I feel so disrespected I have never been treated this way since my mom has been a member there. She has been a member for over 10 years. I really wish this never happened. This has ruined our experience. This situation could have been handled in a more professional manner and never escalated to this. But I hope someone contacts me regarding this unlawful act. Not only did she make us feel unwanted, she put her hands on me because I told her to close the door so my mom can finish. She made me so upset because of how aggressive she was with us, she gave us the impression she wanted to fight!! All in our personal space and standing over us!! It was really bad!! Still in disbelief that this happen. Hopefully corporate contacts me back soon. From reading these reviews at least I know I’m not alone. Good luck you guys in your future endeavors, I really hope you take your clients reviews seriously. Especially from someone who has been a member for as long as my mom has.

Source: Google

★ 5

I love HOTWORX. I’ve been a member for going on three years (I think?). I used to be a gym rat til I started having some back/neck problems. While I still love throwing the weights around in the backyard, hotworx has been my go-to for strength training, pain relief, muscle tone, occasional cardio, and stress relief. I enjoy having the video as a guide instead of creating a workout out of thin air every day. You can follow exactly what the trainer is doing or you can put your own spin on it and incorporate things from other workouts if you don’t like that particular segment. Hot Pilates has been my go-to lately after getting kind of burnt out on ISO. Bands and buns are two of the most challenging/rewarding workouts I’ve ever done in my life. Yoga is a close second favorite if I’m feeling a slightly gentler workout. The only down side is - while the videos change every few months, the workouts essentially stay the same. I’d like to see them switch things up! New yoga poses, new ISO holds, etc. Cycle entirely different workouts throughout the year. Then again, sometimes it’s comforting knowing exactly what you’re getting into when you sign up for a time slot - always trying to be better than you were the last time you did it.

Source: Google

★ 5

HotWork has become a staple in my lifestyle! Having always been an active person, I bounced from gym to gym always ending up bored or not getting exactly what I wanted from my workouts. But ever since I joined three years ago, I can confidently say that this place and these workouts keep me active and never bored! I’m able to choose sessions based on my mood or what I’m needing for the day. Never thought I would see the day when I would be upset about missing a workout session! So grateful I walked into HotWorx

Source: Google

★ 5

I honestly couldnt tell you enough good things about this gym. I love that the ladies remember me when I come in and wonder where I am if I havent been in a little bit. It's super awesome. The place is always super clean. And staff is super friendly!
I was a little worried when I first came in, as I'm definitely not in the best shape, but I dont feel any less than anyone else. It's awesome to feel comfortable at the gym. I also love that everyone is so uplifting when it comes to hitting goals!
I love Hotworx East Memphis!

Source: Google

★ 5

Love, Love Love Hot Worx East Memphis!
Hot Warrior is my favorite.
The staff are so wonderful too!

Source: Google

★ 5

Amazing staff and exercise experience. Ashley and Mary are amazing hosts and everyone is so supportive and friendly!

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★ 5

Great staff, always helpful and friendly

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★ 5

Great place love the infrared training great staff come get a great workout !!

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★ 5

Super friendly staff and such a cool concept. I’ve been a member for 6 months and will continue to be for many months ahead!

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★ 5

Awesome!

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★ 5

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★ 5

Hotworx has changed my life in the best way and is the best for stress recovery.

Source: Google

★ 5

Hotworx is the best!!! The girls at east Memphis are so fun and always happy to help! The studio is clean the workouts are quick and super effective!! I’m obsessed!! Go see them! Ashlee will do you right!

Source: Google

★ 5

Omg Kim I ❤️ her my husband and I enjoyed our complimentary session there😁 and Kim was so so so lovely and informative her customer service status is 🅰️➕ the atmosphere was great😀 you don't have to worry about judgement from others it was definitely a vibe,I will be making plans in becoming a member there 👍🏾👍🏾👍🏾 I definitely like the sauna session 💕

Source: Google

★ 5

The people that work here are always so friendly and the place is really clean! I highly recommend trying them out if you want a great workout.

Source: Google

★ 5

Incredible facility with a welcoming and genuine community! The staff is the best around! Fully recommended!

Source: Google

★ 5

24 hour access is great! Staff is great! Sierra was the best!

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★ 5

Never been to this place but I’ve seen some positive reviews about it and great ones and I was told to leave a review in order for me to get a free meal from plant based heat excited about that as well because I’ve been waiting to try them and I’m hoping I do so I could finally get a taste but I know for sure the food will be good 🔥🔥

Source: Google

★ 5

I have been a member since they opened a few years ago. I love that I can “pause” my membership and pay barely anything for 3 months if I’m busy or planning on being out of town. I love the freedom to choose many different classes. I love the video instructors! You really do feel connected to them and feel like they care even though it’s not in person. I love the workouts because they work your whole body. The sauna feels incredible! Sometimes I go in early and just sit. I love that I can workout at any time. Lately I’ve been coming every day at lunch. There’s not been a single time of staffed hours that I’m not greeted genuinely. I’m usually in the sauna alone, but I love seeing the diversity in age, race and ethnicity, and in body type in between seshes. Everyone is chatting in between and having a laugh and encouraging each other.

If you’re someone that gets anxious about those workout classes where everyone already looks perfect/if you have a busy and unpredictable schedule, this is the place for you. I never write reviews but I just love this place.

Source: Google

★ 5

I absolutely love Hotworx! Having lots of options for classes helps avoid getting bored with your workout, and allows you to try various work out styles all in one place! The staff is super friendly and always helpful. I've been going for about 5 months and this is honestly the longest I've kept up with a consistent work out routine in such a long time. I love being able to schedule my workouts several days in advance easily through the app, and I look forward to seeing my calorie burn add up each time I go! If you can handle the heat, go check it out!

Source: Google

★ 5

HOTWORX is the absolute best fitness routine for ant individual

Working out in a sauna helps you to get results so much quicker than a traditional workout!!

It’s also tailored for any fitness level, you are in control. If the saunas too hot you can turn it down, or if you’re an experienced athlete the sauna is perfect for recovery or a change up in your routine

My results are spectacular and I could not recommend HOTWORX highly enough

Source: Google

★ 5

If you want 24 hour location this is it.
If you want a clean safe place to workout.
If you want to see results from hard work, bingo this is the place. Flexible scheduling. Perfect location. Super attentive staff that are a pleasure to work with. Variety of workouts. Can’t say enough good things. Very reasonable rates. You have a place that if you are willing to work will get you in great shape. Bartlett has needed a place like this for a long time.

Source: Google

★ 5

I love this place

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★ 5

As usual, I'm still getting the results I have been working hard for. My skin looks and feels better. The facility is always immaculate. The members are very nice and professional. 👌

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★ 4

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★ 5

I'm just say I'm addicted. Its a must have in your life..

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★ 5

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★ 5

I enjoyed my time there, they keep it clean and safe have materials out for you to use sanitize equipment and can you have your own private session love it

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★ 5

I love this place! Facility is clean and the staff is friendly. If you want to sweat out those toxins they this is the place to be.

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★ 5

I had a really positive experience and the managers were super nice. Definitely recommend

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★ 5

I love HotWorx I’m a personal trainer and I recommend HotWorx too anyone that want to see results fast without having to be in the gym all day I’m telling you this is the best gym I’ve every joined

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★ 5

I went for a trial today at Germantown and love it and so I signed up.

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★ 5

Love this place! Sam is the best and so are the other ladies!

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★ 1

I just want to say There’s a reason the rating for this location is 3,8 and the one in Germantown is 5.0.

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★ 5

Awesome workout!

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★ 5

THIS IS BY FAR THE BEST PLACE TO ENJOY FITNESS SPOT I LOST OVER 45 POUNDS AND I LOVE IT

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★ 1

I have been here one time initially when I signed up. I was told I could use them in Atlanta as well which is where I work and live most of the year. I could not use other facilities and it’s not even an option on their app. Cancelled my membership after 6 months of not being in town because evidently you can ONLY cancel in person. Ripoff and I won’t be back but it looks like by the reviews I am not the only one.

Source: Google

★ 5

Great variety of workouts from Yoga to Spin. Each workout is performed in an infrared sauna which helps get you heated up and sweating much faster. Staff is very educated and always welcomes you with a smile. Highly recommend!

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★ 5

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★ 1

The studio is clean and well-decorated and has cute merchandise. However, there is a lack of diversity in marketing materials. The box is too small the lift arms over head and too small to extend supine with more than one person attending. “Yoga” instruction has dangerous sequencing (example, going directly from childs pose to standing in high heat when heart beat is elevated) and demonstration (instructor had toes pointing to sides instead of straight back in reclined hero pose which can torque and damage the knee joints, hips were open in warrior 1, etc). There were no alignment instructions; likely because the instructor didn’t know proper alignment judging by her postures. If you are looking for hot yoga, I suggest going to a studio with a live teacher.

Source: Google

★ 5

Love the unique experience along with the welcoming staff at Hotworx East Memphis!

Source: Google

★ 1

Hello,
My name is Cathy Nguyen and I was a member at HotWorx East Memphis. I am emailing about a horrible experience that I received from Samatha, the manager. Before I signed my contract with Hotworx, it was understood that I would be signing up under a opening promotion which made my membership fee 49$ a month. While signing up, I decided to signed my sister up as well because she unable to come with me. I understand that it was my fault that I did not read the contract but I made sure to ask specifically what I was signing and was told my membership fee would only be 49$ before tax. My sister decided to cancel her membership which did not effect my membership at all. However, I was billed twice for the month of November and December for 75.73$ and I thought ok maybe it was a mistake. I tried calling but reached Samantha’s voicemail. So today I decided to come in and talk to her. I waited 15 minutes before I could talk to someone and made sure to be polite as I’m sure this was just a misunderstanding. We talk about it and Samatha decides to refund me my money and change my membership fee, however her demeanor was very rude and impolite. She was belittling me by calling me “sweetie” in a rude way. She was looking at me with the worst facial expression after I told her about her demeanor and then said “well do you want to cancel your membership?” and continued with “because I don’t want a member like you in my business.” I then told her that the best advertisement is from people and word of mouth. I told her I would be telling people about my experience because it was never about the money. I wanted Samantha to understand that she was being very rude and belittling me when it is literally her job as manager to deal with this type of situation. I told her that I owned a very big local business here in Memphis, TN and I will be telling my experiences because it was not right. I then told her if I came off rude during this encounter was not my intention and that i’m sorry but she was very rude to me and I had no choice but to want to cancel my membership. She offered to cancel my membership too as if she didn’t care about my customer service. Cancelling my membership was not what I had in mind because I loved working out here but Samantha was very rude to me and I wanted her to know. Her demeanor was mostly what caused me to say how rude she was being. After I signed my immediate cancelation, she told me to “get out of her gym.” I told her that from a manager point of view, you should never respond to a client like this at all. I told her I will be writing to corporate and to yelp and google. She was a horrible manager and I’m certain I am not the only one with this experience.

This is the email I sent to corporate. The manager here is very rude and does not care about the well being of her clients.

Source: Google