★ 5

Great gym! Moved to Knoxville and been going here for about 6 months and its very spacious and offers alot of different things, alot of free weights, alot of machines, even has a movie theater for spin class, and the best part its NEVER too crowded. Super nice staff too!

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★ 4

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★ 5

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★ 1

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★ 4

İt is a gym. Good folks. Never that crowded. Several types of classes available. Good location on alcoa. İt is our go-to gym.

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★ 1

The whole National Fitness Center Corporation are the most greedy people. Money will continue to be taken out of your account after membership is up AND even after canceling. “Member Services” doing nothing to help and will steal every penny they can from you. Any gym is better than NFC.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 1

It's got weights but that's about it. Building is falling apart. Mens restroom is terrible, smells, and the stall doors won't lock. You might get a pump or you might get tetanus. They should spend some of the extra "maintenance" fee they take from us every few months to fix this place!

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★ 1

NFC Alcoa looks amazing when you walk inside. However the surface level appeal and excitment faded as I began to realize this was the most unclean gym I have been a member at. Plant Fitness is sparkling in comparison. There is never a squirt bottle to be found, the bands are terribly gross, and sweat puddles are extremely common. I cannot even clean after myself without bringing my own cleaners in!

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★ 5

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★ 4

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★ 5

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★ 1

Started a membership over a year ago. Month to month 20. I decided a couple months ago to cancel, called David the GM and he said I'd have to come in and sign a paper. I showed the next day, employees stated hes not there, asked to speak to the mgr who came out and told me only David could do the cancellation. said ok I'll come bac . In the mean time I got a new bank card. Got an email from nfc about it not going through. so I went back up there to cancel with David and give new card number. Hes not there at 1p . Ok, is he back today? Not he went home sick. Customer service calls today,, says I need to pay for the past 2m . Ok, I give my card # they charged me 70. In "service fees" I said no, that's like me paying for 5 months, not acceptable. she states well I can get one removed for you, but they never approve 2. I asked her to cancel my membership. States I'll have to go to the club or send certified mail, which is another 15.0 . And its 30 days after cancellation so I'll also have to pay June payment! I'm livid. It would be different if I could have cancelled 2 months ago like I wanted. What kind of scam are you all running there?

Source: Google

★ 1

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★ 1

The gym itself was decent. But when I tried to cancel I called ahead and was told to come in before six to see the manager. I was told I did not need an appointment because the manager was scheduled till six. I came in before six a week before I needed to cancel and the manager was not there, one of the employees said they would leave him a note. I came in every other day for a week trying to cancel and the manager was never there. When I finally did cancel it was three days past the date needed to cancel and not be charged an extra month. They did not offer a refund or to make it right even though I had come in a week before to try and cancel. If you need to cancel go in a month before or they won’t have time for you. They told me I should have scheduled an appointment so it was my fault, but when I asked if I needed to they told me I did not.

It is shifty practice for the manager to leave early when an employee gives him notice someone is about to cancel. Money grabbing?

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★ 1

Expensive, won't let you cancel a membership by phone. You have to come in and cancel 30 days before your contract ends or they will charge you an additional month, and continue to charge you each month afterwards. So good luck getting out of your contract when it ends. If you cancel your card instead, they send the charges to collections until you jump through a million hoops to cancel your membership "the right way". These people are crooks. Don't fall for it.

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★ 1

This is by far the worst company I’ve ever dealt with. Hands down, the worst. I signed up with my wife and told the guy we dealt with we wanted to be there for 1 year. We made that very clear, and at the time we signed up digitally. When it came up to be a year, I called to cancel because they were still charging. When I finally had the chance to speak with somebody, they sent me an email showing my contract with 3 years typed, with my signature on it..

So here it is, about 2 and a half years after signing up. I’m paying $100 a month. While they are promoting rates much, much cheaper and “no contracts” yet they drag me through the dirt with this contract. No other company I’ve dealt with would change their policies yet treat their existing customers the way they do. In my opinion, if this tells you anything, it’s that they do not care about you, only your wallets and the way they do business is very shady.

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★ 1

Their “no contract” claims are NOT true.

I tried to join this gym because my partner was doing a $20 month-to-month contract, which they advertised on a giant sign in front of the building. I wanted to do the same. When I went in to sign up, they told me they didn’t do month-to-month contracts. I went back outside, checked the GIANT sign and asked what it was advertising. They said I’d need to sign up for at least 6 months and pay a bunch of extra fees.

We knew we wouldn’t be living here in 6 months, so my partner decided to quit since I couldn’t join. He went in several times to try to cancel his account, but no one could do it for him. He called customer service, exasperated, and they told him what hoops he needed to jump through (mail in a cancellation or go directly through David Beardsley, the manager). He filled out a form with David.

Now, three months later, he’s been contacted because they were trying to draft his account and something went wrong. The dishonest scumbags have been charging him ever since! And they’ve been a nightmare to work with trying to sort this out. They have record of his exasperated phone call but not his cancellation.

Do NOT sign up for this gym. They don’t care about you, you’re just a number to them, another dollar in their filthy pockets.

Source: Google

★ 1

Terrible business! Save your time, money, and a headache and go somewhere else. Dishonest practices on all levels. I have been going to various gyms across the country for years and this business is the most predatory gym I have ever gone to. At the Alcoa hwy location they advertise a $20 month to month membership but when you go inside they tell you that its not what it appears to be, a $20/month contract with quarterly maintenance fees over $100. This banner has been out front for months and is still out there. I paid the nearly $150 in fees so that I could cancel when I want and started going there. I attemtped to cancel in December because my job is taking me else where. I called David Beardsley, the only employee authorized to cancel accounts, and took weeks to finally get a hold of him. He never returned my calls. I had to stay in town and go in three days in a row to catch him. When I finally did I signed and filled out all necessary documents to cancel and was contacted today Feb 18th because they tried to draft my account! I couldn’t believe it. National Fitness, change your practices or close your doors. The word is out about how you do business. Update 3/5/19: got contacted by customer service agent Marie, seeking payment. She was unwilling to work with me to resolve the issue and forwarded me to a third party collector. Customer service points fingers at the local gym and the gym puts the blame on customer service, and both try to find a way to put the blame back on you the customer. After talking with Marie in customer service for a moment she notified me she HAD RECORD I called to ask about cancelation on 1/2/19. She offered no course to resolve except to fill out a new cancellation form and continue to pay. Don’t waste your time here.

Source: Google

★ 5

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★ 5

We enjoy going to NFC, Alcoa Hwy. The manager and staff are very friendly and helpful. We love the Yoga classes with O.J. Bergeron. This club has a family atmosphere where the clients are very friendly. We like the Quick Set Up for quick work outs, plus there is other equipment available for those who want it. The construction on Alcoa Hwy has not been a problem in getting there. It is a great club.

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★ 5

Have used NFC for years. Love the pool, the location, the classes, the people.

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★ 5

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★ 1

Beyond disappointed in their customer service. Husband needed to "cancel" a NO CONTRACT service due to chemo, they still continue to deduct money from our account again on a NO CONTRACT acct, hung up on repeatedly, go in person, ask for MGR, threatened to call the police, very degrading and disrespectful.

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★ 1

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★ 5

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★ 1

Why have a outdoor pool??? The hours are to short, they close up at the first sound of thunder, can't take a foam noodle for exercises.... I'm sure there's more to complain about. The South Beach was awesome when it was Court South. National fitness has ruined it!!! Should probably cancel my membership!! Only been a member for 20 years!!! No more water aerobics!!! Good luck staying open!!!

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★ 4

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★ 5

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★ 1

Bad vibe as soon as you walk in. Frank is at front desk and cannot be bothered to answer questions or find out for you if he doesn't know. David the manager is even worse. Unapproachable and always negative.

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★ 5

Love this gym

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★ 4

Just keep swimming....

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★ 5

A month into my membership and still living every minute of it. The whole experience is uplifting. The signs on the door thank you. The staff greets you. There's multiples of equipment so your workout is not delayed. There are options for group fitness and personal training. You have many amenities including boxing, a running track, movie theater for cardio and pools both indoor and outdoor. The facility welcome patrons of all ages and fitness experience. They made fitness fun.

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★ 4

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★ 1

I've been a member at NFC/Court South for almost 5 years and have been bringing my daughter to the NFC Beach since she was born. I can take my daughter to the Signature Club whenever I want to to go swimming. Then I bring her today to enjoy some fun in the sun with my family like I have been doing for 4 years and I'm told that I have to pay for her every time I bring her. I already pay 78 a month for my membership and now this location is trying to make me pay more $$$! Very unhappy with this location and the direction it has gone in the past year!

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★ 5

I love all of the NFC gyms. The indoor pool at this one is nice and they also have the Beach pool behind the gym which is huge and awesome! I love the group fitness classes there.

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★ 4

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★ 5

The people make the gym!

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★ 3

Good gym but I tire of contracts

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★ 4

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★ 1

This is one of the worst businesses I have ever been a customer with. The customer service department and management are extremely difficult to work with. I was told when joining that I could cancel at any time. I specifically asked this twice before signing to make sure. They would not let me cancel my membership until a full year had gone by. They were not even willing to work something out to meet in the middle. KNOW YOU CANNOT CANCEL until after a year of having a membership.

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★ 5

Go there 3 times a week, the staff is ALWAYS friendly and willing to help!! 😉 been going there for 3 years now and I love it!

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★ 3

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★ 5

Best place to be

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★ 1

Wouldnt allow me to do free gym pass even though I came the time to work out. Cool, thanks frank. ✊ going back to golds I really wanted to try something different too.

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★ 5

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★ 5

After reading the many mixed reviews, I must admit I was really nervous about checking out this gym. However, I am glad I went to personally check the facility out. The hospitality David showed while giving me the tour was outstanding. He was genuine in all the concerns I brought up and even went above and beyond and did some research on a specific issue I had heard about. David explained ALL charges including the maintenance fee that is charged, and was very upfront about the prices and the contract responsibilities. He was patient as I asked my questions and answered everything could. What he could answer he found out and followed up with a phone call. If your looking for a place that is clean, not crowded, and has friendly staff stop by the NFC South location... it may be exactly what you are looking for!

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★ 4

Enjoyed working out here, friendly staff, Not to packed, price is reasonable but could be better. Not yet joined, only did a free pass. Do believe This is where I will spend a year to get back into shape.

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★ 5

Best fitness place, they have all tou need to make sure your goals are accomplished from the beginning, i enjoy my cardio, in the cardio theater.

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★ 1

f you don't like contracts then go elsewhere as you will instantly get the contract remorse the first second you leave the business! Personally, once my contract is up I will NOT be renewing here. I have had a gym membership since I was 21, and this location/company has the worst process I've experienced. From haggling over the price, to signing a three year contract to get the best monthly price, to adding more money to be able to go to any of their locations and the beach, to waiving the sign-up fees but charging me $70 for processing and $10 per keychain tag (so $20 for a two person contract even though you would think the first ones would be free?). Complaining to the store manager about issues around the gym seems to do nothing in the years I have been attending, other than when the spin bikes finally were fixed after a year of the morning class participants complaining.

For the positive, group classes area easy to attend as this location does not get as busy. The group instructors are nice and knowledgeable. They will adjust their classes for newcomers. The other positive is the location is perfect if you work in downtown Knoxville or on campus since you only have to turn right on Alcoa Hwy. The daycare is nice as you can drop off your child while you workout. They will find you to change diapers though.

The inside running track cannot be used safely as it's also the way to get from one side of the gym to the other and you will get upset running into folks or doors, not to mention folks leaving the aerobic classes. Plus its so small the laps to equal a mile is 19! The water fountain and ice machine are always breaking. They have ONE water fountain by the bathrooms, and its not even one of the water bottle fountain types. You can also ask the front desk worker to fill up your water bottle with ice water, water, or ice any time though if they aren't busy.

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★ 5

Frank and Gregg are super sweet!

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★ 4

Friendly staff and great instructors. Would be nice to see more GroupX classes offered at this gym. Bring back Jo Chason’s Body Step class! She has my vote for the best GroupX instructor!

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★ 5

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★ 5

Awesome staff

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★ 5

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★ 5

Very clean. Wonderful staff. Amazing place.

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★ 5

The staff is Bae. The cardio theater is Bae. LOVE YOURSELF, AND GO TO THIS GYM.

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★ 5

Best gym in town!

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★ 5

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★ 3

Great pool and facilities but charging members for their kids to swim is a bit much...thus the 3*.

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★ 5

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★ 5

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★ 3

I was always told if you have to be locked into a contract it's a bad thing. You should want to patronize a place for being good not be forced to. This is a terrible location to get in and out of, there were ants all over the wall near the free weights. BUT the equipment overall is in good shape and newer.

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★ 5

Great staff amazing smoothie's​ and great gym overall

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★ 1

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★ 3

Not very clean

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★ 5

They're the best, most family friendly gym

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★ 5

Great gym

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★ 2

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★ 3

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★ 3

Overall my experience was pretty average. The new facility off Walker Springs in West Knox is really nice. I just didn't go enough to renew a 3 year contract at $45/ month. There are other fees, and not everything was straightforward, but nothing remarkably dubious beyond that of your typical monthly payment contract schemes from any other business.

Experience greatly depends on which location you visit. I think the satellite locations are much less appealing than the main club at Walker Springs.

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★ 5

Babysitting is included in membership! They have a movie theater you can run in. Lots of classes and equipment. Very friendly people and a great price!

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★ 4

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★ 1

Absurd cancellation policy. Watch out. No matter what they make you give a 30 day notice or you will have to pay the following month after you cancel. Even if you confirm your account is cancelled if another month rolls in within your 30 day notice they charge you. So basically no matter what month you chose to cancel you will have to pay the next one?

It's insane and bad business. Will not be going to a National Fitness ever again.

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★ 1

Extremely dishonest business practice they will try to squeeze every amount of money out of you possible when you try to cancel. Just for reference here is exactly what happened to me and my girlfriend.

We discovered we had to move last minute and would no longer be able to use the facilities we had a month-to-month contract so there shouldn't of been any issues canceling . We file for cancellation at the beginning of December virtually they make you fill out a form and then mail it it there's no easy way to cancel you have to mail in the form and if there is a 30 day processing. How it takes 30 days to process the cancellation beats me but that's how they do it I guess.

Mind you we cancel at the very beginning of December and then January comes around. I check my bank account and I have two separate charges one $25 charge and another $20 charge . So I have course call national fitness and they read direct me to the billing department . I informed the woman on the phone that I've cancel 30 days ago yet I've still been charge for the month of January with an unexplained $25 charge on top of my normal $20 monthly charge . She explains to me that the $25 charge is an enhancement fee that every member has to pay once a year on top of all of their monthly fees . She says that she sees my cancellation in the computer and that we are no longer members but it appears my 30 day processing crossed over into the very beginning of January and because of that I will be charge for the month of January along with the enhancement fee for the year 2017 . She claims at the moment there's nothing she can do for me but she would write down my information and the manager will call me back I've yet to receive a call from the manager and I'm also find it absurd that I can't just get my money refunded when it's the very beginning of January and I didn't fact file my cancellation 30 days ago she's a clear sign that I will no longer be able to use their facilities yet they want to charge me to use the facilities . Honestly it's laughable and I understand why they had the 30 day processing out so they can leak over into an extra month to charge you when you try to cancel .

I'm still awaiting a call from the manager to see if they can do anything if my money is refunded I will take down this review if not buyer beware I highly recommend against signing up for national fitness unless you want to face cancellation woes when the time comes

Update: the manager called me back just to tell me there is nothing they can do if the 30 day process leaks over into the next month even if it's only by one day like in my case he will still be charge for that month and if it just so happens to leak into the next year like in my case I will also be charged the enhancement fee for that year even though I will no longer be attending that gym for the rest of the year or ever again in my case

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★ 4

Great staff and never too crowned

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★ 1

I just tried to cancel my contact and they said I have to pay $75 per month til 2018 even though we have not used it in 4 months. Do not sign a contract with them.

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★ 1

Cancellation is a nightmare !! They are not honest and have no costumer service. Whatever you do don't bother with this gym they are money hunger liars!!

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★ 1

beware of the billing dept..

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★ 1

Terrible customer service BILLING WILL GET YOU

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★ 4

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★ 5

My husband and I have been members for almost a year now and we love this gym. We really enjoy attending the group fitness classes (like body pump and body step), and we also use the free weights area, and cardio equipment frequently. The gym does not feel overcrowded during peak hours and the updated facilities are very nice- including the large outdoor pool "The Beach". The staff have been extremely helpful and kind towards us ever since we joined. We continue to have a wonderful experience here, and would definitely encourage anyone to consider checking out this gym!

Source: Google

★ 5

Great fitness center!! Awesome outdoor pool. Awesome group fitness classes, nice staff. Very clean club.

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★ 5

Sorry for those that had a bad experience, but been going to Court South and NFC for years. The staff and other members are great people. I would recommend to anyone thats willing to get into to shape and better health.

Follow up (2/8/16) Just wanted to post more about the club. The new club is a lot better than it has been before, i am really excited about the Beach pool this coming summer to try out those new water slides.

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★ 5

Came with friend and really liked it. So i got my own membership. The staff and gym is amazing. Don't forget the pool and awesome manager David. Been to a lot of nfc Alcoa is the best.

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★ 5

Hey guys National Fitness Center have great personal trainers along with great PHIIT Classes. They also have great Aerobic and Spinning classes to make you burn off those calories. Other amenities at the club are an inside swimming pool, movie theater, and tanning beds. Also, in the summer, they have an amazing BEACH AREA that's great for family gatherings and full of fun! Go see National Fitness on Alcoa HWY to see how to get involved.

Source: Google

★ 5

Most excellent fitness environment in Knoxville. The staff are friendly, helpful, and informative. The members are close knit and very respectful of each other. Equipment is top notch and the group fitness classes and instructors are the best you could ever ask for. Not to mention the outdoor pool (the beach) is the ultimate summer hot spot for relaxation, swimming, and yummy food. It is a genuine pleasure to be involved in such a wonderful facility and the GM (David Beardsley) creates a fun, laid back vibe that you will not find anywhere else. Highly recommend for anyone with a passion for achieving fitness goals and making good friends in the process.

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★ 4

Gotta try out the HITT classes by Rick Lamb!

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★ 5

The staff and members are friendly and I have had a bond with this club since I joined. The club has been renovated recently so the equipment is very good. Even during the busy hours, I have never waited long for equipment or machines. I have met all my fitness goals at this club and highly recommend it!

Source: Google

★ 3

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★ 1

I was interested in becoming a member and stopped by on my way home from the YMCA. Having drank plenty of water working out, I asked the lady at the front desk if I could use the restroom before I sat down to discuss membership options. She said I must sign in first. I have my 9 month old on my hip and an urgent need to relieve myself. Patiently I say sure, where do I sign? Then she proceeds to tell me I must leave my drivers license as well. All along still holding my bladder and my baby. I say I'm sorry, but unfortunately I do not have it on me. She says I cannot use the restroom. Needless to say I did not stay to inquire about a membership.

Source: Google

★ 1

Not happy with the people who run this business. They are deceiving and full of undelivered promises. They cancelled my training at my request because of an injury. I had 45 training session built up and they told me they had to all be used in 30 days of cancellation of continued billing- ridiculous. That was after they assured me that I would have my training sessions. So, I lost those with no reimbursement and cold rudeness and told me that I should have known. No one explained the policy- I was on month to month- no contract. They said I should go to the person who cancelled me and they knew they had quit. zap that money is gone. I complained to the BBB. Not an atmosphere for kind people because they do not handle accounts fairly- getting a cancellation even after membership is over is very, very difficult. They continue to bill you with no contact is up after membership is over. At least be polite!

Source: Google

★ 1

When we signed up for Court South on Alcoa Highway, we were concerned as we knew we might be moving. But the person selling to us assured us that if we did move we could transfer our membership to a local office if available, or else cancel if there was no local office.

Fast forward 2 years and we moved to Maryville, within one mile of their Maryville location, and we went in to see about transferring, and we find that they won't honor our existing contract and price. What they would do is sign us up for a new 3 YEAR contract at a higher price without charging us a huge cancellation fee on our old contract.

The contract does specify that they consider anywhere within 15 miles acceptable. Court South is now 14 miles from our home, while their local office is only 1 mile away.

It's my fault for being stupid enough to sign a 3 year contract and not notice that they charge you extra every year for "facility enhancement fees" or the fact that on the back side of the contract there's a little section notifying you that once your contract is up they're still going to keep billing you without notice unless you send a piece of certified mail to an address -- you can't call. It's also my fault, I suppose, for not noticing the little note in the contract saying, "The hours of operation are subject to change at the company's discretion", which means that the several times they've been closed and I've not been able to use the gym (This past month included) is completely acceptable by their terms. It's even my fault for not measuring the distance from our new home to this office and noting carefully under what conditions the statements made by the salesperson would be true.

But plain and simple, we asked them, "What if we move to Maryville or something?" And they said that'd be no problem -- that we could transfer our service to the Maryville office. And nowhere were we lead to believe that that would mean signing a new 3 year agreement with a higher price.

I will never ever use National Fitness Center again or any gym requiring a contract and will do my best to discourage anyone I know from going there.

Source: Google

★ 1

Its closed all summer because they are too cheap to repair it. The indoor pool is also closed indefinitely. I don't think they even deserve one star.

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★ 2

Awful company do not sign up for a contract even when it ends they move it to month by month and you need to pat a special cancellation fee on top of that... Contacting the BBB reveals they have a extremely bad rating. Do not let them scam you.

Source: Google