★ 1

Do NOT join this evil gym!!! they have new management and they are clueless about billing. i completed my 3 year contract, cancled, and agreed to pay one final month of $60,00, because i did not give 30 days notice ok. i was now month to month. but they are sedning emails saying i owe 150.00!!! they auto renwed me for 6 more months, and are charging me cancleation fees. after 3 years!!! can you beleive that???? and you cannot get a number for billing department not even on the app!!! i called and left 4 messages for the manger to call me back and they have not called fro weeks. trash trash trash this place!!!!!

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★ 5

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★ 5

Friendly staff, clean facilities. Much improved with new owners. Rob runs a nice club here

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★ 5

Great people , a plethora of equipment and classes to choose from , family environment

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★ 1

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★ 5

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★ 5

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★ 5

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★ 1

First of all. Gym is waaaaaay over priced. Second, they put you into a 3 year contract (unfortunately this was not disclosed to me when i first signed up, instead it was in the fine print). Third, when i moved out of state and canceled my membership the people i talked to never ended up canceling my membership and charged me 2 additional months. Fourth, i finally got my membership canceled after moving out of state and they are now trying to charge me $444.78 for a cancel fee...even though i moved out of state. I've been trying to get a refund for the additional months they charged me after i canceled, yet they have not done so. Some of the worst customer service I have ever experienced. It's a decent facility, but the perks are not worth their terrible service!

Source: Google

★ 5

I think the place is great. And it goes for all locations of National Fitness. The change in ownership and attitude among the employees In early 2025 has been a bigger shift in customer service than I've ever seen with a company. This was the most toxic place for years. Publicly admitting bad customer service with employee replies to Google reviews and the BBB. The change in memberships from 3-year contracts that were impossible to get out of to one year contracts. But the pay a little extra for month-to- month, which brings them in line with other major gym franchises, is genius. I never would have signed up for this place if they didn't make that change.

I've lost 70 Ibs and have another 20 lb to go. And some of the biggest credit for this goes to this gym. Though some places sell themselves as 'judgment free zones" I have felt less judgment and more encouragement from National Fitness than I ever did at that other place. The employees are way nicer and never have an attitude towards you or look down on you. Anyone who looks at reviews that are from 2024 and back need to realize that this is not the same place anymore.

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★ 1

Since 5 months ago 2 pools are unavailable. I have a family membership every month they charge me 80$ without any services. My sons they didn’t come to gym because of those two pools are under maintenance. But they charge them every month I really don’t know what should we do . When you get membership they force you to sign 3 years contract

Source: Google

★ 5

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★ 5

Hands down, the staff at the Walbrook Knoxville location is unmatched. They take the time to get to know the members as individuals, their routines, what kind of drinks they like, etc. From management to trainers, to front desk staff, the courtesy and care they provide to the members is absolutely top notch. I could go on all day.

Source: Google

★ 5

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★ 1

Horrible experience. Signed up for a month-to-month contract, and the lady who took down the information deceived us and made it an annual contract. She was later fired for mishandling accounts which was confirmed by employees at the front desk. Upon trying to cancel the account 9 months later, we were hit with a large cancellation fee due to this incident with the fired employee.

Spoke with the general manager, who stated that she was let go, and then caught himself and tried to lie his way out of having said it. Very poor business attitude once he was caught in a lie. Refused to waive the cancellation fee despite what had happened. To make matters worse, this man reached across the desk and put his hands on me at one point.

This is an incredibly shady National Fitness center, and we highly recommend that you use another fitness center for your workouts.

Also of note, grandson came home twice with a rash after swimming in the pool.

Lastly, don't expect any paperwork beyond receiving it through emails, and good luck with that. Trying to get confirmation of canceling an account via paperwork is not an option.

Just an absolutely horrible experience. Not recommended in any way at this time. There are much better options out there for health and exercise without worrying about being taken to the bank for something you were deceived in signing up for.

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★ 5

We love National Fitness. The staff is friendly,kind and always willing to help.

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★ 5

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★ 5

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★ 5

Best gym in town, hands-down

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★ 5

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★ 5

Outstanding service and equipment and classes for people of all fitness / experience levels

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★ 5

The indoor pool and slide are always a good time!

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★ 5

Very helpful and positive staff. They have a lot of machines so even if it's busy I usually do not have to wait. It is always very clean.

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★ 1

Please don't get membership they are scams every time I come here either something is broken or closed they always have an issue today I went and the kids pool was broken the outside pool had some issues and they said we'll you can go to the hot tub I went to the hot tub and it is disgusting and if you get an membership they make you get it for three years I got this membership and I wanted to cancel it cause of all the issues every time and the manger said if you want to cancel the membership you have to pay in full that's how they win when you come the first time to get membership the manager. It's so nice with the smile in his face but when you trying to make a complaint he's a jerk . And plus people aren't nasty come in the pool in underwear you cannot count with the kids at the pool it's disgusting old man's changings close in front of you it's just disgusting they are going in the hot tub and rubbing their back in the hot tub. That was making me one time throw up they have to have some rules they don't the water in the pool is really dory kids are drinking water from the pool that's disgusting . Please don't make membership you will regret it

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★ 5

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★ 5

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★ 5

The people make this place 5 star

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★ 5

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★ 5

I like the gym its a little more on the expensive side but it's worth it

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★ 2

**Updating to include that despite the front-facing reply, nobody ever reached out to "gather more information."

My wife and I cancelled our membership after nearly two years of complaints (documented) about an aggressive member were never solved appropriately. Management assured me it was going to be handled but it never was. During our last conversation, manager Rob said (paraphrased), "I'm not saying fight the guy but if you need to shut him up ..." This isn't a professional way to escalate issues. Not sure why nothing was ever done but they lost two memberships as a result. I tried for almost two years to handle it the right way.

Overall, if you can look past the cleanliness issues and frequently broken equipment, the gym is decent. Lots of amenities and probably the largest gym floor I've ever gotten to use. Front desk staff is always kind in the early AM hours (I cannot speak for afternoon/evening shifts).

We've since started at the Y and enjoy it exponentially more, despite having a smaller floor.

Source: Google

★ 3

Gym is decent but the contract is a 3 year grift scheme - looking forward to cancelling next year

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★ 5

I loved Joanna's Core Barre class today
The real barre moves were my favorite. Wish we could have more like this one.

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★ 5

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★ 5

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★ 5

I tried body attack class with Joanna V today and it was the best class ever. She is a pro and athlete and very motivational too. I highly recommend her.

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★ 5

Much better than the Gold's gym down the street. No empty towels and five people at the counter was nice. The staff greeted me. The bathrooms are pretty clean and stocked which is a nice change. Even though ten times the people are there at the same time than at Golds, the large space make it seem spacious. Even though it is 80 bucks a month as opposed to 50, it is like paying for a Cadillac instead of settling for a Yugo.

Now three months in and astounded by the number of former Golds gym members I see here. The Golds is literally bleeding out with their members coming to NFC for refuge.

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★ 5

Awesome gym & very family oriented

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★ 5

We love ❤️ NFC. Its super kool.....and chilled. South Court. Oh yeah 😎

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★ 1

Huge facility but not much equipment and the lap pool is not even good. Maintenance also takes weeks to fix small issues. Really not enough to make this place worth over $50 dollars a month. I’ve seen more value at $15 a month gyms. Edit: i cancelled my membership and now they have sent me a $900 collections letter in the mail. Do not get a membership here. I promise you it is not worrh it.

Source: Google

★ 5

I had a great experience signing up at National Fitness thanks to Joanna. She was welcoming, professional, and never pushy. Her sales approach was clear and low-pressure, and she took the time to explain the membership options in a straightforward way. She answered all my questions patiently and showed me around the gym, which made the whole process easy. Overall a pleasant experience from signing up to working out.

Source: Google

★ 2

If you get approached by a small old blond employee named Joann just leave and avoid the headache she will follow you around and harass you makes you feel so unwelcomed

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★ 5

I went for a Free trial. I enjoyed every class, sauna, jacuzzi and pool. It's a beautiful and clean club. Also, I was offered month to month membership (you still have to pay a fee, this part I don't like)

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★ 5

About 3 months ago I started coming to national fitness signature expecting to do what I always do which is workout and fall off after a few weeks because of traveling, food, and everyday life that just takes over. Fortunately for me, I found more then a gym, I found a community. The comfortable became uncomfortable and the uncomfortable became growth. I had the pleasure of meeting a couple staff members, Dennis and Joanna, who are always showing encouragement and who probably have never met a stranger. This gym allows you to grow on your schedule. Whatever you want out of it you will receive. I couldn't be more happy with the facility, faculty, and price. If you're not working out at a National Fitness then tour it, and give it a shot, what do you have to lose!!

Source: Google

★ 5

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★ 5

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★ 1

This is a difficult review to write, but I feel it’s necessary. My family and I have been loyal members of this gym for 12 years and have never had any issues until recently.

An employee named Joann White has repeatedly harassed my intellectually disabled daughter and my wife, who is Latina and does not speak English fluently. Joann has yelled at them in the locker room, accusing my daughter of leaving water on the floor after showering. We’ve taken extra steps to make sure this isn’t happening, but the harassment continues.

What makes this even more concerning is that Joann comes in while they are using the facilities and proceeds to take a shower herself, meaning she’s most likely not even on the clock during these interactions—she is using the facilities personally. Despite this, she aggressively confronts my wife and daughter, which has made them feel unsafe and unwelcome.

We’ve brought this to the attention of management, specifically Rob Jones, I hope you do something about it. After 12 years of peaceful membership, this treatment feels discriminatory and deeply upsetting. I am sharing this in hopes that the gym will take these complaints seriously and that other families never have to experience this kind of behavior.

Source: Google

★ 1

DO NOT SIGN UP FOR A MEMBERSHIP!!!! In November 2024, NFC explained they were under new management and there were NO contracts for a new membership. Fast forward to attempting to cancel the membership, they sign you up for a YEAR and give you the OPTION to pay monthly or a year upfront. IT IS A CONTRACT!!!! Manager was dismissive and NOT helpful. Will not recommend, will NEVER return.

Source: Google

★ 5

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★ 1

Horrible management, rude, do not treat you like a human, rather like a dollar sign. I have submitted numerous documents including one from the title company showing I moved 90 miles away and they are still trying to state I have not provided proof! They will need to answer to their maker. RUDE

Source: Google

★ 1

I was there today 6/13. There was 2 Maintenance men roaming like nothing in the women’s locker room. No warning! Yes a lady with black shirt was with him but not prior. Both walked in at the same time then she left and the two men were there like nothing. Then the one with the white hair kept going through the showers and lockers real chill with a smile like he belonged there and like I had no reason to be alarmed or surprised! They need to post signs prior or close the locker room down when maintenance or repair needs done. It is not okay to not post notices and make proper plans. I left early because of it to shower at home.

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★ 5

Like a resort.

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★ 5

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★ 5

I enjoy my regular workouts Signature club. I recommend this gym to anyone who enjoys a clean, well-maintained, family friendly gym. The management and staff are always welcoming, friendly, and helpful. I appreciate the extensive range of equipment and wide variety of amities available at this facility.

Source: Google

★ 5

I love working out at the Management signature club. The staff and management team are very professional and friendly. Rob and his team has done a wonderful job managing such a large facility while continuing to meet customer needs. I have been a member since day one and will continue my membership at this club.

Source: Google

★ 5

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★ 5

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★ 5

NFC tazewell is the best, great employees and management,, this place is my 2nd home

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★ 5

Thank you Brooklyn for a fantastic tour. Very sweet and a great representative of the gym. Clean facility and pools. The cardio theatre blew us away.

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★ 5

I love the classes offered the childcare equipment the variety of things there is to do my kids enjoy playing basketball the swimming pools the childcare is a plus National fitness is great check out the one on walbrook

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★ 1

Always so clean and neat

Well at least it used to be.

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★ 1

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★ 5

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★ 5

Took an aqua fit class today. It was amazing!!

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★ 5

Healthcare disneyland

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★ 1

Beware! My family & I signed up for a month to month membership. We were very adamant about getting into NO CONTRACT. We’re told they were not the old NFC anymore. Went to cancel our membership bc we will be out of town for 6 months. We were told we have to pay $$$$$$ to break our contract & that we were in a 1 year contract. We didn’t sign up for this nor did we sign any paperwork. They claim to have my signature on file, which is not my signature. Go somewhere else! This place is not that good anyway. Broken equipment just laying around. Sketchy bathrooms & basketball courts are always booked on weekends with volleyball events or something & childcare is always full. I joined bc my wife wanted to & they claimed they were not the “old” NFC anymore. Shady employees & GM (Rob). Check their BBB ratings & comments before you join. Go somewhere else!

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★ 1

Don't even think of going there, these people are scammers. If you sign for 1 year contract they forge your signature on 3 years contract and when you try to cancel the membership, they will not let you cancel before paying them money!!

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★ 4

It's a pretty good gym ... Getting a little bit run down, not as good as it was a couple of years ago

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Very disappointed that I drove 30 minutes to use the hot tub, to find out the hot is just luke warm. Told the front desk, just to be told he was already aware, & would tell the mgr again.

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★ 3

I didn’t end up staying a member for personal reasons
but I will say that the staff, especially Gavin, are very nice and help you with anything you need. Lots of things to do at this location so I would say to give it a shot!

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★ 1

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★ 1

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★ 5

I’ve been a member at NFC for years and just recently signed up for stretching sessions. Joanna and Sarah are both phenomenal and have helped me tremendously with my mobility. I highly recommend this gym and service.

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★ 5

Great place to work out, helpful and friendly staff

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★ 1

Honestly I would give no stars, if I could:

Price: More expensive than any comparable gym and they push long contracts.

Equipment: broken for years. Not well maintained at all.

Cleanliness: the men's locker room is absolutely disgusting at times.

Personal training: most of the trainers are "bros" and just want to talk about their gym crushes. The ones I've had that actually care don't show up consistently or quit very soon after starting.

Bottom line: Every other option is a better option.

Source: Google

★ 5

Always a free lap lane in the pool and available machines to perform unhindered exercise routines.

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★ 5

Clean, lots of space, so much to do here including the pools. We like that we have more of a selection of clothing to purchase, good amount of machines. My family and I are very pleased.

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★ 5

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★ 5

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★ 5

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★ 5

The staff at this gym genuinely care about everyone that walks thru their door. I will be 65 this year and was nervous about moving to a new city and joining a new gym. They are very wonderful !!!!

Source: Google

★ 5

Please get a Glute Ham Developer

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★ 3

It's an awesome facility. With new ownership they are doing construction at Tazwell and Merchants location so I've decided to come to West location. They have a big pool just for kids but the very selfish parents bring their kids to jump and splash in the jacuzzi and heated pool that clearly states kids under 13 aren't allowed 🙄 a woman tried to accuse me of taking pictures of her kids when I was looking for a charging plug and I thought we ll why do you have your kids in the adult section anyway. I've raised my kids i don't really care to deal with others. It's rude.

Source: Google

★ 2

Facility is nice for the most part but when things break, they stay broken for a long time, especially the pool and sauna areas.

Basketball court is nice, but it’s often rented out to NON-members for cheer events, basketball practice, etc., which is extremely frustrating because I can’t use the facility I’m paying for.

The most frustrating part, however, was when after two years of business, I was charged a $35 fee because my credit card had expired. When I asked to speak to someone about it, they encouraged me to call the corporate number or leave a Google review, so here I am.

It’s amazing when businesses are willing to sacrifice good service for a relatively small amount of money

Source: Google

★ 5

I love the classes, trainers and equipment that is suited to my needs. I've been to most locations of NFC but the Signature Club is the best in providing exactly what I want to reach my fitness and health goals.

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★ 5

Best Gym I’ve been to in 20 years, with every amenity imaginable. Very well managed. I feel very welcomed and comfortable at this fitness center

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★ 5

The West Knoxville NFC is the best health club I have ever belonged to, and I've been working out in gyms for over 50 years in five states. The facilities are clean, the equipment is in good working order, there is an astonishing variety of equipment available, and the staff uniformly friendly and helpful. And the cost is extremely reasonable--I pay less than I had been paying for a previous gym with far fewer amenities. I'll be a member here for the foreseeable future!

Source: Google

★ 1

Great gym if you want to pay $500 a year to have them rent out the facilities to non-members half the time.

5 nights a week the gymnasium is rented out to a third party and unavailable for use, at night, when the majority of people use the gym. Unbelievable.

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★ 5

My husband and I love going to this gym. The amenities are amazing! Although, I do hope they remodel the spa soon. Employees are nice and helpful! We love going to this gym. Worth every penny.

Source: Google

★ 5

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★ 1

Not really a bad review type person but NFC is horrible. They will try everything in the books to not let you cancel your membership. Signed up online and for a month to month membership and now they want to to talk to their customer support to be able to cancel. These people suck and are probably one of the shadiest businesses in town. If I could give a 0 star I would.

Source: Google

★ 5

I love Signature National Fitness Center in Knoxville!

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★ 1

Use to be the best place to workout! But Iately when I drop off my baby to workout!. Just two young guys taken care of more thatn 20 kids or more!!… is crazy! When I got my baby was crying so bad!!! Make me feel don’t want to go any more!.

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★ 5

Great experience with great staff,#shout out to Tommy! Love the variety of equipment and the indoor and outdoor pools. I can stay in this gym for hours and never get bored.

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★ 5

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★ 1

This gym has trash customer service. My payment didn’t go through for one reason or another and I was still able to come to the gym. Although they nor the app showed me I was late for three days until they charged me with the late payment fee. I was literally here last night for three hours and nothing showed I was late. As I would have paid it if I knew. But today it showed I was late after already charging me and of course they couldn’t help me at the desk. I refuse to call customer service because they don’t care and are very disrespectful. After this contract is over I’m done with this place. Not only that but when I did pay they couldn’t even print me a receipt.

Source: Google

★ 5

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★ 1

They are good to promise before you are signed. They don't tell you about all the fees hidden in their contract. Awfully maintained, unprofessional general manager. Run away from this place!

Update: Don’t waste your time when these employees ask you to reach out via email, supposedly to fix the issues. They don't do anything about it. They don't even bother opening the emails they ask you to send. Check out the screenshot I attached - it speaks for itself.

Source: Google

★ 1

Sales pitch was climbing wall. Buuut have to get certified… each time there is reason why they can’t certify due staffing or events… bummer…

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★ 5

Love this gym, especially the ladies only area! Very clean and well maintained.

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★ 5

Clean, big, good staff and equipment. Fitness classes have done awesome things for my wife. Climbing wall, basketball and racquetball courts are all really nice as well.
Busy enough to have energy but not too crazy.

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★ 5

We love this gym and the staff is so friendly and welcoming especially Wesley at the front desk he is so professional and always makes it a point to say hello and have a great day!
It shows he loves his job and has great customer service.

Source: Google

★ 3

Pros:
Great pool facilities
Excellent staff
Plenty of sport court options
Most classes included with membership
No mandatory contract policy

Cons:
Very busy since the membership change
Only 5 power racks in the facility and only 3 with space
Nowhere near enough safety collars for weights. There might be 6 in the whole place, so they’re short by about 30 sets.
Equipment is very aged, particularly weights and cardio machines

So your views on this place may vary widely based on your needs. If you need a full fitness center with childcare and amenities, this is one of the best options alongside Fort Sanders. If you need a gym and an exercise space, National Signature is way overpriced for what you get. None of the cardio equipment is new or setup to any connected fitness platform. Lifting equipment is falling apart and not being addressed. As one of the most expensive gym options in Knoxville, I’d expect a lot higher quality equipment.

Source: Google

★ 5

Good equipment, facility lay out is good, I'm always greeted by name ,

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★ 1

There are annual Maintenance fees, as well as additional fees to use amenities such as Red Light therapy, but it has needed bulbs for almost a year (repeatedly reported) >> 10+ bulbs of 30ish are dead. Additionally:
- Need more mats available, especially in Stretch/Ab room/etc. areas
- Cold in early mornings during winter
- Children still allowed in workout areas
*** The gym reviews team responded: "Please provide a phone # to discuss" -- RATHER THAN FIX THE ISSUES ***

Source: Google

★ 5

It's an incredible place. Nicest gym by far in Knoxville

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★ 1

NFC uses unethical tactics to trick clients into signing lengthy contracts! Don’t trust them! They will say to contact their review department to resolve complaints but don’t do anything to resolve the predatory practices. Don’t believe anything they advertise! Beware! Many people have complained for good reason!

Source: Google

★ 1

This used to be a good place before the new management took over. Now the gym is cold, especially the cardio theater, which also needs work due to screen and sound. What are my "facility improvement fees" going towards? Can you turn on the heat? I've been coming here for 10 years so I know how things used to be.

Source: Google

★ 1

I wish there was a zero star review. I have been trying to cancel my membership for months. I explained my situation to just about every person I have contacted and still they refuse to cancel by membership. I provided proof I no longer live near a facility but was told my proof was insufficient. They offered a buy out of my contract which I can't afford. This company is heartless. Do not sign up for a membership here.

Source: Google

★ 1

I realize this place does contracts, or at least they did when we signed up. We signed a 3 year contract. After paying our membership for over 2 years, they would not let me cancel our membership unless we paid a $250 fee and the following month’s payment of about $120. We’re so tight, I couldn’t do that. Even after explaining I wanted to cancel due to incurring some serious medical debt we’re struggling to pay off. National Fitness Center will be a constant reminder of one of the poor financial choices I made as a husband & father, allowing us to sign a lengthy contract with a gym. At least we learned our lesson. 🤷🏻‍♂️
(EDIT) I replied to the email listed below, got response. They’re just replying to reviews to have good PR but not actually doing anything about it.

Source: Google

★ 5

The childcare is compassionate and sweet with great workers. The facility is clean. Kenna did a wonderful job with my consultation and even gave me her personal workout plan as a fellow mom of two littles getting back into fitness. We also love taking our littles to swim at night in the winter. Really good value for the price of a membership with options for the whole family!

Source: Google

★ 1

I told them i wanted to join for a year, but apparently I'm signed to a three year contract👎 i was never told about it, until I asked them why I was still being charged.

Source: Google

★ 1

There’s a bunch content out there right about how this business is “under new management.” They pretty have the worst reputation of any business in the area.

I’ve been a member for a while now. Never missed a payment, never been late. This past month I got a new debit card. I tried to update it in their app and the app wouldn’t work correctly. By the time I could get into the club a couple days later, I’d been charged a fee that was over 50% of the cost of my membership. $35 for being late one time because their app wouldn’t work.

I reached out via email almost a week ago now to address the issue and they never even contacted me back. All their new sponsored ads are being ridiculed and for good reason. Go anywhere else.

Source: Google

★ 1

I’m not usually a review kind of person but this business is exceptionally bad. I got roped into a 3 year contract when I mentioned I only wanted a one year contract which the GM agreed to and switched when signing paperwork. I had a money situation within my first thirty days of the contract so I requested a cancellation (which the contract says I am allowed within thirty days of beginning) and he told me he was unable to perform that for me so I was stuck making payments for three years. I’m finally to the end of my three year contract and I’ve called several times to find out steps to cancel since they have switched to a month to month membership away from contracts. Each time I called I couldn’t get a direct answer on the process and when I finally got given a corporate number, I ended up on a line that was a robot and hung up on me twice. I finally got in touch with someone today and now that I am within thirty days of my contract ending I’m required to pay another month worth of membership. I have told every single person who has thought of getting a membership that it is a waste of money and a horrible gym.

If you want my complaints about the gym itself, they have a plethora of treadmills which I rarely saw get used to the full capacity meanwhile the weightlifting equipment (which most people seemed to be there for) were almost always in use. So if you wanted to workout for an hour, plan to be at the gym for several because there’s usually only one or two machines for preference and a smaller selection of weights than cheaper gyms in the area offer. The gym itself is fine and clean but it may as well be with the over priced membership they charge. If you plan to get a membership here think otherwise and please find a better gym in the area for a cheaper price, I promise you’ll have a better experience.

Source: Google

★ 1

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★ 1

Horrendous experience for the past two months straight! Mon-Fri there is an opening front desk attendant named Jennifer! Never triggered a reason to be treated so bad in my life! From first encounter to today Jan 6th 2025, is straight attitude, motions with hands instead of words, and personal phone over customer service every single time I have a question or need service. I’m only writing this because I finally asked ANOTHER service member if there’s anyone else experiencing this and they said theirs constant complaints of attitude and disrespect from members but the manager Rob won’t do anything because she’s a FEMALE! The signature club is going down the hill for quite some time but this tops it for me 🤬

Source: Google

★ 5

This is the best gym I've ever worked out in. The amenities are premium and it never smells bad. The movie theater up stairs is my favorite place in the entire gym. I can get on a machine and forget I'm exercising! I look forward to working out now.

Source: Google

★ 5

Great staff, excellent experience overall with the atmosphere. Childcare is top notch.

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★ 5

Professional and courteous.

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★ 5

That my favourite place to do workout and my son can be in day care where working are great people everything is good atmosphere for workouts is the best everything is clean they have a classes Zumba
Circe
body pump
And more
So I recommend

Source: Google

★ 5

Great instructors! Fun music & awesome workout!

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★ 5

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★ 5

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★ 5

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★ 1

Cons: Maintenance issues that remain ignored.

1) woman’s sink leaks and a rag stays wrapped around it as if that fixes it. It’s been that way about 6 mos.
2) The light bulbs over the woman’s sink has been out for nearly 3 years!
3) broken lockers hanging on its hinges
4) TVs were not available for over a month and are usually only half in use. Even the clocks on the walls are wrong.
5) Pool/family changing area ALWAYS smells like dirty diapers and urine from the changing table and diaper bin. One cannot change in there without gagging.

No Access to basketball during any prime time because it’s rented out with kids being bussed in droves for cheerleading, volleyball etc !
This is why we left another gym to come here and use the basketball court but there is no reason to advertise it because it’s used around the clock for non members that fill up the bathrooms and foyer with screaming kids. And then the pick up line outside the gym blocks all traffic sitting at front door like a school pick up zone! This wasn’t the presentation when we joined!

Members that drop huge weights up on top floor are never told to stop as it’s against the rules and very disruptive downstairs!

Children use equipment and cardio area and employees never speak up to implement the rules.

The music is a variety but at times screams loud rap and very distasteful music that is what you hear in a golds not an expensive fitness club such as this one.

Over the years , we’ve witnessed people walk in and not scan their card and just get away with no contact with the front desk . Sometimes the employee was sitting at the table and never looked up for anything. Occasionally we’d watch them walk straight into the courts with their own basketball and no one cared. While we pay 10x the price of the local gym monthly.

For the most part .. I’d expect this at a lower caliber gym where you pay $10-15 month. When we pay what we do we expect it to stand out as much above the average and it’s gone down hill for years.

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★ 1

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★ 4

I'm honestly shocked by all the negative reviews, I have had nothing but great experiences so far.
And bonus: all the body balance teachers are absolutely fabulous.
My ONLY complaint so far is that there are only 3 exercise bikes in the gym area, and none of them are very hood 😬😅 but other than that specific machine, everything has been amazing so far

Actually my other complaint is just that they are not open 24 hours, or at the very least , open late on weekends like they are during the week..

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★ 5

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★ 1

Down hill, got rid of adult basketball. They have turned it into a cheap gym. Go to a smaller gym that puts money into the gym

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★ 5

For family,fun and health!!! You can't beat it! Period!

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★ 1

It should be illegal to be this complicated to cancel a membership

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★ 4

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★ 5

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★ 1

Called in asked if i was able to use my free 3 day pass since the website wasn’t working. Was told by a women named “Chenoa”. After taking the 30 min drive to get there i was told that i could not and instead she tried to make me pay $20 for a day pass.

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★ 2

New owners have canceled a lot of classes, especially Body Pump classes. They have not replaced instructors. No longer a dependable club. I’d look elsewhere for a fitness club.

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★ 1

I would highly recommend that anyone who is considering joining a gym run as far and as fast as you can away from this entire organization. I had a baby last november and had to move back home, as I am a single mother. I paused my account (and still had to pay for each month) and began trying to cancel the whole membership in june of this year. I spoke with several employees that said if i moved more than 20 miles away the cancelation fee would be waved. I moved 50 miles away. When trying to cancel they informed me that their employees are all liars for telling me I don’t have to pay a cancelation fee and that I most certainly do have to pay $195 to cancel. On top of that, I have to provide an egregious amount of information proving that I moved, including proof that I moved from my old apartment (which is now owned by another company so they obviously don’t have the paperwork). All of this to tell me that I actually don’t qualify to cancel because the company I work for is based out of knoxville. I have not had the funds available in my account therefore every time they try to charge my card it declines. I have been back and forth with them for months. They finally called me telling me they needed payment immediately and when i cried on the phone they said they would talk to the manager and get back with me. They never did. It was then that they sent me a letter in the mail saying that they would take legal action if i didnt pay nearly $600 in 7 days. I didn’t get the letter until day 8.

This company is corrupt. They do not care about their members. They are greedy and they are as good as a scam. Save yourself the headache and go to club4

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★ 5

Spacious, a lot of amenities, and good hours. Not crowded.

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★ 1

Their service and management sucks!!!! You call and not one management employee calls you back

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★ 1

SCAM. Was told my membership was cancelled in April of 2023. They’ve charged my account over $100/month for more than a year after they said my membership was cancelled. After two months of having no money left to pay them, they threaten to send to collections.

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★ 1

I was in Oakridge fitness center today. The water in the pool was really cloudy like it was not treated for a while. They also left only one shower to use for customers at about 5:30 on Sunday. Their weekend hours are very short.

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★ 3

I’m going to give this place 3 stars instead of one for now because I’m in the process of cancelling with them, and depending how they handle that I will add or subtract stars.

I’m a professional athlete and at the time a single mother, so I needed a place with childcare so I could accomplish my strength training. I’ve been to many gyms across the US and also own one in Colorado so I’m giving my experienced feedback.

The childcare: my child is 1.5 years old. She can be needy, and misses her mama. Totally normal behavior, but anytime she made a peep or wanted the staff to play with her they would call me. Two separate occasions I came to pick her up and she had a crayon in her mouth and one time a colored pencil. I’ve worked in daycare before and while this is not a certified daycare facility, age groups should be separated for developmental purposes. The older kids should be able to color/draw and the babies don’t need access to that stuff. I’m not a big fan but I am grateful to the staff who did love on my baby girl making her feel comfortable, but it was luck of the draw.

The pool: we only went once but my toddler had fun, so as long as it’s open I think it’s good. For what members pay it wouldn’t be hard to offer towels though, the amount of up charges this place does is not member friendly.

The gym: I loved the performance fitness section (CrossFit type). I got all my lifts done there and enjoyed it. I also ran a lot. The treadmills are hit and miss, some are broken but no sign on them, clunky belts etc. I loved the sauna, and it was never over packed, always hot. The bathroom was mostly clean. The staff was always friendly to me as well.

Contract: When I signed up I made it clear I might be returning to Colorado, and the agent who signed me up assured me it was an easy process to cancel with proof of address etc. I have all that proof and just started this process today. So I will update this review based on how this goes. I see others have had a difficult time. The 3 year agreement is highway robbery tbh but as a gym owner myself I know that I signed up for it so it’s nothing I can do but do the cancellation process.

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★ 4

Nice and friendly staff. Nice atmosphere to workout in. I really liked the lap pool

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★ 1

National Fitness Center is the worst gym I have ever been a member. I signed up for three years and completed that contract. I called West Signature weeks ago to cancel my membership as my contract had been fulfilled and they stated I needed to speak with manager and was placed on hold. I was then told the manager was on a tour and I would need to call back. I remembered to call back today and they stated now they need a 30-day notice and I must go to the gym to meet with the manager to cancel an already expired contract. Not to mention they charge a maintenance fee above the normal expensive membership two times a year of $25 per person which is ridiculous when their membership fees are already high as it is which is applicable on the July payment which is due tomorrow.

This gym has been nothing but problems for my family. Every time we go in, a message plays that there is a message on my account. That message is that my son is too young to tan. This is annoying and always alerts the staff to a normally self check-in process. They advertise that they have basketball gyms and tennis courts however they rent those spaces out to private clubs so they are not available for paying members. Also, the Merchants location once told my son that he was not able to use the weights until after he was 16 years old and we had to home without working out that morning all because she got the rules wrong. We called corporate and they did nothing but correct the employee with no compensation for our hassle even with the high membership fees. We pay almost $5 per day and $7 per day on the two months of year they charge a maintenance fee. Please do yourself a favor and never sign up with them. They will never let you go.

Source: Google

★ 5

Great staff
Wonderful pool, outstanding equipment, the indoor track is the icing on the cake

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★ 4

I love the wide range of available options here. The provided mats need to be replaced and the hot tub was gross one time that I went in and I have never gone back in. I also wish I could book appointments for stretching, personal trainers etc. entirely online. With today's technology, there is no excuse.

Aside from those small complaints, it is a really nice gym - especially with the child care and an indoor track. I have gone to Planet Fitness and Gold's Gym, and I would recommend the National Fitness Center over those two.

Source: Google

★ 1

This place couldn’t care LESS about their members. If you have to cancel because you lost your job, can’t pay for your house, totaled your car, undergoing medical issues, whatever it is they do NOT care. The only way you can actually get out of your contract is if you are moving and even then they require proof of your new residence, AND new place of work…. On top of that I was told you STILL have to pay $195…. Truly baffling. They really know how to burn bridges with their loyal members. They won’t even help by lowering your monthly payment to supplement making cancelling your membership nearly freaking impossible. Once my contract ends in December they can expect to lose a loyal member for good. Good thing Crunch Fitness is opening in Fountain City! ;)

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★ 1

The staff are rude, it's impossible to cancel, they will straight up lie to you when you sign up and then send it collections

Also, childcare is a lie. They do not watch the kids at all and page you if the kid makes any sound at all

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★ 1

Do not sign up unless you never want to leave this gym. You are locked in for 3 years, cancellation requires the sacrifice of your left arm and a thousand virgins. Obvious exaggeration, but seriously, you can only cancel if you physically move away from the gym, and then you pay an additional fee, provide proof of new residence, and send it all via certified mail. Oh yeah, once the contract is complete and you think you're out of it, you're wrong. Their contracts apparently auto renew, even if you request to get out at the completion of the contract before it expires. I guess that's one way to keep membership numbers up.

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★ 5

Fantastic Gym, helpful staff, a lot of amenities, great family environment. Highly recommended

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★ 1

Would have given it 0 if possible but they don’t let you and if you come with your own 21 year old sister they don’t let you and they kick you out even if your a member for 3 years and that was never mentioned before.

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★ 1

This place absolutely will not work with you at all if you need financial help. Had some unexpected expenses come up and needed to freeze my account for 2 or 3 months. They offered to freeze it but said I still had to pay. What's the point of freezing then?! Signed me and my wife to a 3 year contract. Come to learn, they had an 18 month option that was not disclosed to us. We both transferred jobs that are now 45 minutes away and are stuck with them for one more year. No way to cancel. Most gyms offer you a cancellation fee to be able to cancel. Not them. They will not work with you at all financially. And for the monthly price plus bi-annual maintenance fees, It's absurd how dirty the gym is, how many pieces of equipment are broken, how long they stay broken, how many times and length of times the sauna, steam room and hot tubs are not working. Nobody seems to know how to make anything at the Juice Bar. They are definitely ALL about Sales and money. ZERO customer service. I am so very disappointed. We will not be renewing our contract when it comes time. There's a reason they have a 3.6 Google rating and getting worse. Do not sign up here.

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★ 1

Buyers beware contracts are extremely predatory!!!!!. I’m not one for leaving bad reviews to business but this is beyond ridiculous. I signed a 18 month contract with the gym because it’s the lowest they offer to come to find out that they have in their records it was a 36mon contract. Idk who in there right mind would sign a 36mo contract with a gym but far be it from to do so. I told them I wiuld not pay that either there records are mistaken or whoever it’s was that I did the contract did some shady sleight of hand with my signing process. I was threatened with a lawsuit if I didn’t not payout my contract.

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★ 4

When signing up there is a 18 month contract or 3 year, so if you are signing up here prepare to be committed to this place, but I think compared to every other gym it is a 100% worth it. They have a lot more to offer like a pool, basketball court and indoor track. Numerous machines that give you a variety in your workout routine. I would make it 5 stars if the equipment was a little better maintained. Some of them have rust on them and you have to press down all the weight to change it. Since the gym has so many people going im sure the equipment wears down fast though. Also their child care either needs more people watching the kids or needs a limit. We brought our kids to it on a Saturday and there were kids packed in like sardines with 3 people watching them. You could tell they were overwhelmed and should be able to tell us as parents they reached maximum capacity.

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★ 2

Unfortunately, interpersonal issues with an individual on staff was most disheartening to me. There was unfortunately some tension. I value my friendships and respect the needs of theirs but sadness is the result of a disagreement. It is always best to resolve a disagreement or misunderstanding when it is smaller rather than letting it " fester".
I am still a member of the gym in good-standing but it shows the human side of people. I had a bad experience at a class on dance additionally in January of January 2022.
While this gym does encourage a sense of "relationship" , not an easy thing to accomplish.i would suggest better and more effective communication to avoid this but this is our world and our mission to accomplish.

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★ 1

ITS A SCAM, RUN!!!!! These people will NOT let you cancel your TWO YEAR membership no matter what you say or do. I told the manager when I signed up that I was living in Knoxville for only a few months and he said “it’s fine you can just cancel it when you move” but I’ve done everything they ask and they won’t cancel my membership. I moved all the way to FLORIDA and they won’t cancel it. GET THIS.. they confirmed my move and changed it on my profile and are sending me letters IN FLORIDA saying I have to pay them!!!! There is not a NFC in 655 miles of me and they confirmed that and STILL won’t let me cancel my membership! STAY FAR FAR AWAY FROM THESE PEOPLE IM WARNING YOU. This is the biggest scam and I will be reporting them to the better business bureau because I KNOW for a fact I’m not the only one they have done this to. ITS A SCAM!

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★ 1

You can get out of a timeshare contract easier than national fitness. Mail a hand written letter in that they will claim they never received or cancel with the manager who is never available. Just super shady business practices looking to take advantage of people.

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★ 1

Not happy with the Kids in Motion program. I signed up for my 4 year old but they never actually have the classes. Only a few times have they even attempted any class during the time on the calendar and usually just a class they make up not the ones advertised. Even the childcare staff seem unaware when I point out what class is scheduled for her age level. Not only am I paying extra a month they restarted my contract. I am basically paying for NOTHING! And can't go to the YMCA for another 2.5 years because they restarted my contract. False Advertising!

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★ 4

The childcare staff is great, the facility is nice, but maintenance, and upkeep of equipment seems low on the priority list.

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★ 1

Do not join this gym. I was transferred for my job across the country to Washington state and while I only had a couple of months left on my contract, they refused to work with me and charged me $700 to leave. Do not give these people your credit card number because they are going to charge you whatever they. They absolutely refused to work with me in this situation. It's not even a very good gym. Not much to offer if you're serious about body building. I would look for a place with better customer service. Total thumbs down experience all the way

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★ 5

Best gym in Oak Ridge period.

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★ 1

*UPDATE* went back to talk about membership deals that they supposedly had for New years, and there were no deals. Plus, the front desk lady was very unprofessional. Once again, STAY AWAY, save yourself time, and just go sign up at Planet Fitness or somewhere else *UPDATE*

Tried signing up for a membership, and they wanted a ridiculous price for a very long-term contract. I didn't sign anything. Stay far away from this gym, I even took a tour of their gym, and most of their machines were broken or ragged. Sad to say, planet fitness is better pricing, better machines, and better contracts. STAY AWAY.

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★ 1

DONT DO IT! PLEASE PEOPLE This a horrible company filled with lies and deceit they will tell you whatever they can make you think they're going to give you the world to sign that contract and once YOU do they got you. whatever you do don't sign that contract will regret it.

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★ 5

Clean, friendly, and tons of equipment. Something for everyone

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★ 5

I had a great time first time working out.

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★ 1

Be Aware if you are a student with a possibility of relocating. The cancellation process is tedious and you have to pay about 5 months wirth of membership to cancel. Also you have to mail in a letter of intent just to cancel as they don't take verbal or online request. Very bad experience!

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★ 2

Good until you break up with them, then they screw you over and mess up your credit score. I offered to settle the balance THEY caused and they wouldn't without a significant penalty for THEM not making the final autopay withdrawal. Apparently this is not an isolated case. Again, good until they screw you over.

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★ 5

Tyler was an excellent Agent in handling my onboarding and was very honest, transparent, swift at getting me signed up. I am paying less than I was at my previous gym with WAY more access, and benefits at this one. Thank you, Tyler!

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★ 4

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★ 4

This place has everything, the contract is aggravating and all the fees but the facility is fantastic

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★ 5

The staff and atmosphere is amazing. I would recommend this gym to friends and families.

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★ 5

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★ 1

I have tried to schedule the Styku body scan multiple times, over 5 times. I have a very busy work schedule and it’s difficult to align with the PT people’s schedule. Needless to say my dad and I Finally got an appointment with Gavin. He called my mother (neither me or my father) and said he needed to “leave for personal reasons” and rescheduled us for the following day at 12. Ok great so we get here the following day and the front desk personnel says that “Gavin left; he shot you an e-mail that the machine is down”. First of all I never got an email. Second, when you communicate with someone the day of an appointment you do not “email” them. And 3rd the machine was not down!! So I waited to speak to the manager who was apparently “busy”. This gym is a joke. Do not waste your money. This is why they have 3.6 stars. Go somewhere else. You should try Club 4. They have a new location in cedar bluff and one off western avenue. They’re amazing and attentive

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★ 3

Nice gym but don’t go there if you want to use the pools. The kids pool is frequently broken, so after loading up all your kids and their gear and towels and and… 1/2 times the heat pump is broken. Also, the lap pool is frequently contracted out to swim teams that take up prime times (like 4-6pm) during the week. Also, the lap pool is just gross and poorly maintained… I’m usually having to swim around globes of hair 🤮

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★ 2

Steam room and sauna is always dirty. Locker room nasty. Things are broken and not fixed in a timely manner. Still a better gym in Knoxville. But that’s not saying much.

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★ 1

I tried to cancel my membership due to me moving back to my home state & was told that all I had to do is send something saying that I am no longer there and I could cancel it with them. So when I sent the cancel paperwork back to them I then got a letter saying that I could not do it. So I called and the 2 people I talked to said they had nothing on file for it. One of the people (Stacey) was the rudest person, (billing Rep.), she has no customer service personality at all. I would never recommend doing any busy with this company. Also was told that they don't do month to month memberships. But then I find out later that they have them also according to the rules you need to be a Tenn. resident to get the membership which when I signed up I was not a Tenn. resident. Just not a good company to do business with at all !!!!!

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★ 2

Went in for a tour and more information since you can't get family pricing online. Front desk didn't seem too excited to help. Had to put it all of our information and have picture made just for a tour. Told to sit and wait and ended up leaving because no one ever came to get us or acknowledge us again.

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★ 5

Love the signature club! The movie cardio room and the jacuzzi make the workout effortless and keeps us going!

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★ 5

What a place!!!!!
Definitely a great investment for your health!!!

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★ 5

Best fitness center. I have ever been

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★ 1

Scam. Haven't visited the facility in over a year, still having to pay the monthly fee. Tried canceling but you have to move 20 miles. Will probably be in court over this

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★ 1

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★ 2

One of the reasons we chose National Fitness Center was the child care option. It makes it possible for us to workout while giving our child a safe place to be. So why then would the service be arbitrarily removed during the holidays? This is frustrating and disappointing. I'm glad we are at the end of our contract because at this point it seems like National Fitness Center does a lot of bait and switch tactics, all while try to get us to spend more money. Not impressed. Would not recommend. The only reason I give 2 stars is because the facilities that are not falling apart are pretty decent.

Source: Google

★ 5

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★ 1

NFC has gone downhill in the past year, 1 year ago today it wasn’t this bad, the gym has likely tripled in occupancy all while machines continue to be under repair and never fixed. One water fountain has been out of order for one year and counting, the chin/dip assist machine is disgusting and covered in oil on the handles, every single machine or area is jam packed with people even as late as 10pm on a weekday, as I write this at night I am sitting in the gym unable to hit the bench because everyone is full. It has gotten way too crowded without the gym expanding or machines being fixed. The pools have gotten disgusting, and everything other than staff friendliness has gone downhill, its the only thing they got going for them, I definitely will not be renewing my contract when the term comes up here soon. I do not recommend this gym at all, it looks good at face value but in reality you will likely live to regret it not to mention the long contracts.

Source: Google

★ 5

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★ 1

We find it hard to be able to go to the gym on the weekends. Because, during the week we are able to come until 12. Weekends our schedule does not allow us to be able to go to the gym in the hours that they are open. For example today is Sunday, the hours today are until 7?!? 7?!!!!!???? Prime example: don’t even get off work, then unable to go to the gym that I pay for because they are closed.

Source: Google

★ 5

Love this place. It has a movie theater for biking and other machines. Time flies when you watch a movie. Also, try all the different pools. Amazing Christmas decorations are up. But we did the upgrade the system, and now you can't use the card via Stocard App anymore. Hence, different car and key - no cards and manual check-in.

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★ 2

It's a big facility but the pools are so poorly maintained that I got a rash whenever I went. In my opinion it wasn't worth the money since the aquatic classes weren't usable due to the water quality, other classes were frequently full, you couldn't tell when the movies in the movie theater room were going to start, and there's no bring-a-friend option.

Source: Google

★ 4

superb facility. Certainly the crown jewel in their clubs in this area. The staff is generally helpful although recently, when I had terrible sciatica and was walking the long distance to get to the locker room, I had to stop and set my bag down three or four times. Staff members walked by without even noticing me. I certainly needed help and no one offered to simply help carry my bag. There is no accommodation for helping me, who cannot walk well, to get to the locker room and the therapy pool. Professionalism in the building seems to be toward the look and feel, but not necessarily service. For people that are in great shape, this is not a problem. For those of us in more challenged conditions, there is an air of indifference. I know that it is difficult to find people who really understand service positions these days. A lot of millennials seem to have a certain indifference towards themselves and others. This is a ridiculous generalization, I realize, but for comparison, take GenZ. They are quite different, and generally more compassionate. A customer and a member of the fitness center should not have to ask for help when it is clear that they need some. This is not just about me, I have witnessed this on 2 other occasions with other older members who were having difficulty walking through the beautiful vast lobby and building to get all the way to the back where the locker rooms are. NFC is a very professional and profoundly prepared space for taking care of your body. I do wish that the staff had a broader perception of service to their members. The entire organization offers excellent prices for a superb facility.

Source: Google

★ 1

EDIT: Most broke my leg on one of their cardio cycles. It's the only one foot straps, so yeah never mind this place is dangerous. It's got pretty good facilities, but honestly the contract just makes it not worth it. The only way to get out of it is if you die.

There's about 5 or 6 machines in the main workout area that are out of order and been so for weeks.

Also, they really need to add bottle filling stations instead of 25 year old fountains.

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★ 1

If you injure yourself they won’t cancel the membership early, even if your doctor sends them a letter.

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★ 5

Love this gym. Great place to workout

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★ 1

Rip off, child care is a joke, they have 2 teenagers on their phones who call you whenever your kid needs anything.

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★ 1

Bad and misguided customer service. The gym isn’t worth the contract lock and price when so many other options are out there.

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★ 5

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★ 5

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★ 5

Very nice staff, and a great facility.

Source: Google