Planet Fitness

Nashville, 5708 Charlotte Pike, Nashville, TN 37209 | ★ 4.1 (982 Review)

📞 +1 615-200-7100

Activity

Gym Fitness center Spa Tanning salon

About the Club

At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Photos

 Planet Fitness
 Planet Fitness
 Planet Fitness
 Planet Fitness
 Planet Fitness
 Planet Fitness

Leave a Review

Reviews

Erick Landaverde

★ 5

Source: Google

Rebecca Webb

★ 2

Not the nicest or cleanest planet fitness I've been to

Source: Google

Alecia Shorey

★ 5

Source: Google

Heather Montgomery

★ 5

Source: Google

Cassie Brown

★ 5

I came in around 7am Tuesday looking to work out it was a girl at the front desk that helped me, I can’t remember her name but she was very helpful explained my options being I was only in Nashville a few days shout out to the great customer service

Source: Google

alani black

★ 5

I just wanted to take a moment to shout out a team member named Star. Every time I walk into the gym, she welcomes me with a smile and a
"good morning," and it truly makes a difference. I can tell she really cares about the members she's always interacting with guests, checking in, and making sure everyone is getting the help they need. Star is an amazing employee, and anyone would be lucky to have her on their team.

Source: Google

Breyana McGee

★ 5

Great Experience
I’ve been coming to this Planet Fitness for a while, and it’s always a smooth experience. The gym stays clean, the equipment works great, and it’s a chill environment to get a workout in.

I want to give a special shoutout to Star at the front desk. She’s always welcoming, professional, and super helpful every time I come in. Her energy really makes the gym feel comfortable and positive.

Source: Google

Marcus Spicer

★ 5

Source: Google

Emerson

★ 1

My vehicle was hit in the parking lot while I was working out & the manager Allison smiley won’t help. So upsetting!

Source: Google

Ridge Ent

★ 1

Star has an attitude problem. She’s always in a bad mood.

Source: Google

Captain Eyad Hawari

★ 5

Source: Google

steven NETHERLY

★ 1

Source: Google

Ryan Barba

★ 5

Staff are amazing all of them. they keep the place clean and well maintained. I enjoy going here because of them.

Source: Google

J White

★ 3

Nothing special.

Source: Google

Maria Torres

★ 5

Me encanta voy siempre a este lugar

Source: Google

Meagan Bozak

★ 5

I LOOOVE the new remodel! Ive told all my friends how great it looks now. It makes me want to go to the gym everyday! Its beautiful, clean, and everyone seems so happy to work there. Thank you!

Source: Google

Kristen Cothern

★ 5

Source: Google

Alejandro Rivas

★ 5

I place to relax and take care of yourself

Source: Google

Carolyn Caire

★ 5

I already loved this planet fitness because it’s clean, close to home and had great hours. When I tell you they MAJORLY knocked it out of the park on their recent big remodel…. It is insane. Basically like they took anything members could have asked for and got it. Reworked the floor with some new equipment and better use of space. Upgrade on all the beds. And these futuristic vending machines with everything you could possibly need. Headphones, protein snacks/drinks, sports drinks, tanning supplies. They really nailed it!

Source: Google

John Porterfield

★ 5

Source: Google

Meaghan Corrigan

★ 5

Very clean and a lot of equipment. Staff always available to help and friendly. Love all the amenities they offer(massage beds and chairs, tanning, red light therapy).

Source: Google

Jermani

★ 3

This gym is more on the smaller side compared to other planets fitness. Pay attention to the times they close. It seems they aren't open 24 hours on the weekends. The vibe is not bad when going. If you like going when no one is there go early on the weekends or late close to closing.

Source: Google

Euclides Aguero

★ 5

Referente a las excelentes maquinarias 5 estrellas pero debería el gimnasio hacer cumplir la normativa de la zona exclusiva para el teléfono, muchas personas se quedan dormidos en las maquinas ocupando el sitio y el qué realidad quiere entrenar no puede por dichas personas...Cero teléfonos en el gimnasio...

Source: Google

Pakman Jean (Jay)

★ 5

Nice staff clean gym love it

Source: Google

Randy E

★ 5

I enjoy this Planet Fitness and even during peak hours you can still use the most coveted equipment, being the Smith machine, after waiting 5-10 minutes. This location is clean and the staff generally attentive. Recent renovations have spruced up the aesthetics and added substantial free weights.

Source: Google

Qadeshia Wilbourn

★ 5

Source: Google

Lisa Moore

★ 5

I had a serious medical emergency at this Planet Fitness location
and cannot thank the staff enough. Allison, the manager, was amazing—she kept me calm, provided first aid, and directed paramedics right to me. Sam, the assistant manager, also deserves huge credit; after everything, he took care of the cleanup and later refused a gift I offered, saying he was just glad I was okay. Their compassion, professionalism, and genuine care went far above and beyond—Planet Fitness is lucky to have them both!

Source: Google

Nancy DeGrie

★ 5

The renovation is nice. But the staff has a much smaller area than before. New flooring, new lockers, upgraded shower stalls ( but kept the old tiny shower heads) and divided one changing room in two, with no chair. Still has lots of great machines for working out!

Source: Google

Jerry Dawson

★ 5

Nice and friendly staff very clean and new equipment very chill and relax vibe

Source: Google

Cayenna Karnaghon

★ 4

Source: Google

Leander Lewis

★ 5

Source: Google

Kay Dinero

★ 1

The young lady at the front desk must be five years old because I asked her simple questions about my account and what I needed to do however, she just sat and breathe on the phone as if she needs to personally be there working out herself instead of an employee, horrible customer service I wouldn’t drink a sip of water here but I ran to leave a review faster than I would have ran inside of that gym.

Source: Google

Santhosh Suresh

★ 5

Great clean gym

Source: Google

Jon Murden

★ 1

I’m not sure who was staffing your desk at 415pm on 8/22 but the best description of them is completely incompetent. If you don’t get memberships while she’s there she is the reason. Not only a judgement free zone but a help free zone too!

Source: Google

Michael McCleod

★ 5

I use planet fitness as a secondary fitness center when i cannot get to my other gym. PF fills the void

Source: Google

Evie B

★ 1

I have never in my life left a one star review, but frankly it feels warranted. The staff here is deeply unhelpful and has done an incredibly poor job disclosing costs of membership (ie the $49 annual fee) Immediately upon signing up in the gym I was talked down to and treated as if I couldn't possibly understand what's going on around me. When I had a simple question I was treated like an inconvenience. I didn't even get to work out due to renovations which also made it so that I could not cancel my membership. I know that I look young, but the male staff speaking to me like I'm a 12 year old child was just so upsetting.

Source: Google

José Martínez

★ 4

Bring different leg machines, there are already more cardio machines than something different, they remodeled but it has the same equipment, one two three different things

Source: Google

J

★ 5

BEST EVER

Source: Google

Richard Royer

★ 5

Re-opened!!!
Looks great and I love finally having free weight barbells now!

Source: Google

jose pereira

★ 4

When open again

Source: Google

Amanda B

★ 5

Dylan the assistant general manager here recently helped me with an account issue that no one else had been willing to look into for me. He was super helpful and went out of his way to make sure everything was corrected and running smoothly for me. I can imagine from the experience I had with him that this location is well run, because of his help. Thanks, Dylan!

Source: Google

Trenton Garmon

★ 1

Closed without online notice

Source: Google

Zam Zam

★ 5

Walked in thinking I was about to transform my life. Left 17 minutes later because a dude in jeans was deadlifting judgment-free. The most humble ego check of my year.

Source: Google

Connor Ericksen

★ 1

Says it’s open but it’s closed for construction

Source: Google

Joshua Hanserd

★ 5

Source: Google

lisamarie ross

★ 4

Source: Google

John Friedl

★ 5

Source: Google

Marvin A.

★ 5

This gym has improved significantly. It is clean now at night, shoutout to overnight crew leader John Cryer!

Source: Google

Doug Newman

★ 1

Lousy music. Too loud in the locker room where you have to listen to it.

Source: Google

juan carlos gonzalez

★ 5

Source: Google

Dan Engen

★ 5

I’m a 64 year old truck driver that’s so badly out of shape sometimes I think about going there but it looks like a great place to be. It’s got everything you need and if you need help they’re there to help you too. Keep doing a great job people.

Source: Google

Meranda Bader

★ 5

Always a welcoming face when u walk in

Source: Google

Travis S

★ 5

Source: Google

tom Petty

★ 5

Source: Google

T

★ 5

Jacob and Dylan were overly helpful, polite and professional

Source: Google

Thomas Fiedler

★ 5

It truly feels like a judgement free zone. The staff is really helpful for someone that doesn't know what they're doing. They helped ease any anxiety I had.

Source: Google

Irene Wiley

★ 5

Source: Google

Paul StClair

★ 5

Source: Google

Saja Alshaweily

★ 5

Dylon, the general manager, was amazing. He helped me get my canceled membership back quickly and affordably. Super kind, respectful, and professional—great representation of Planet Fitness.

Source: Google

Scott Wilson

★ 2

I go to this one a lot because it's convenient, but it has a lot of issues. A lot of the free weights and attachments have walked out of the building. It is also not very clean. I rarely see anyone cleaning. The showers are absolutely disgusting.

Source: Google

Liad Halo

★ 5

The gym has everything a gym goer needs and maintained very well. The staff is very nice, especially Dylan at the counter.

Source: Google

eran geller

★ 5

Great variety of equipment, very nice staff (especially Dylan), everything seems well cleaned and maintained
10/10 great experience overall

Source: Google

Ramiro Muñoz T.

★ 4

Source: Google

Christina Lewis

★ 5

Nice place

Source: Google

Norma Stevenson

★ 5

Treated very well

Source: Google

Sophia Lee

★ 4

PF has a very pleasant and helpful staff. I wish they had a larger facility.

Source: Google

Jason Sheppard

★ 5

Source: Google

Ayanna B

★ 5

I absolutely love the staff here. The environment is so welcoming and accommodating. Dylan’s the best! A very safe environment to work out in and I love it.

Source: Google

Joel Mayton

★ 5

Very clean, professional, and welcoming every time I visit

Source: Google

Bill Palm

★ 5

Source: Google

Jamie Ferrell

★ 3

I thought we were over racism but it's loud and clear at this gym. I've been going to this gym for years but the change in staff has brought around new changes. To the women of color who work at planet fitness who snarl their nose and make faces at white women who want to use tanning beds do better act better grow up. The world is full of diverse individuals. And if you can't be a customer service person without an attitude, maybe you shouldn't work in a gym. I guess I shouldn't be surprised.This is the same organization that let men in the women's locker room. Do better do better or do better.

Source: Google

Tim Joyce

★ 4

Planet Fitness is a solid choice for the everyday gym goer looking for a good workout with plenty of equipment. My local location tends to get busy after 5:00 PM, but it's much quieter earlier in the day or later at night. Across all the locations I’ve visited around the U.S., the staff has consistently been friendly and helpful. Overall, it’s a reliable place to stay in shape.

Source: Google

Kirk Thompson

★ 4

Larisa (staff member) is absolutely wonderful! Will always put a smile on your face. ❤️ She earned this an extra star! ⭐️
📍2025 update:
1) Renovations upcoming! 👍
2) Travelers: NO OVERNIGHT PARKING. Limited parking — don’t park at the O’Reilly’s spaces. I know most planet fitness allow overnight, but not this location. 4 hr max.
Convenient location.
Standard gym. Older version. Upcoming renovations will be good, because the showers are short (6’8” and your head will touch the top). Showers also need better ventilation or pressure washed more often in the corners. Glad the curtains were fresh!

Source: Google

Michael Owenby

★ 5

Clean facility, friendly staff, always a great experience. Great job, Planet Fitness!

Source: Google

Casey Pollock

★ 2

Source: Google

Pete

★ 5

Planet Fitness is the highest quality budget friendly option around. People that pay $15/mo and say this is a bad gym must've not been working out long. It's clean, easy access, equipment is well kept.....no complaints here.

Source: Google

thadolljayla

★ 1

Horrible customer service

Source: Google

xLoganPx

★ 2

This location is always completely packed unless it’s before 5am or after 9pm and even then sometimes you’re waiting 25 minutes for a bench to open up, key machines are always broken, locker rooms are always dirty. Staff always seems nice though

Source: Google

Lanikia Allen

★ 5

Source: Google

BENO

★ 5

Source: Google

Brian Garner

★ 4

Very convenient for me to exercise during lunch. Also I like that the different kind of equipment is there

Source: Google

roller skaters

★ 3

This facility of the area planets I would put at the lower end..the bathrooms need improvement and more attention to keeping the shower and toilet area clean..the workout area is nice and functional..the area you're in here is one of the areas of town you have to be aware of you're surroundings,..it's not unsafe..but there Is alot of homeless in the area so be aware.

Source: Google

Joel Alexander

★ 1

Called to inquire about canceling my membership and the girl hung up on me.

Source: Google

Patrick Wadri

★ 5

Source: Google

Elena Benavides

★ 5

Source: Google

melvin starnes

★ 5

Source: Google

Avi Fearless

★ 5

Source: Google

Amber Knight

★ 4

I love the gym and how clean it is. I wish Fox News wasn’t shared on the TVs. In my opinion unbiased news from PBS or NPR would be a better option.

Source: Google

Zach Miller

★ 1

Source: Google

Jonathan King

★ 5

Allison the manager at the Charlotte Pike location Was amazing with helping me renew my membership and very customer oriented which we need more than your facilities.

Source: Google

Autumn Rose Long

★ 5

Love planet fitness

Source: Google

Stephen Gillard

★ 5

N/A

Source: Google

Kristyn Bailey

★ 5

Source: Google

David Hawkins

★ 5

Good range of equipment and gym is clean. Reasonable price.
If they can get people to stop talking on their phones in workout area and add small group training would be awesome!

Source: Google

Gregory Hopkins

★ 5

Source: Google

Leia Strand

★ 5

Source: Google

Maurice White

★ 5

Source: Google

D cervantes

★ 5

Shot out to Brian! Very friendly and detail oriented, took care of me and my membership! Gym is very clean and well maintained! Great location!!!

Source: Google

Brent Cooley

★ 1

Source: Google

Taylor Sines

★ 1

Customer Service is so bad it’s practically non existent

Source: Google

Becky Spoon

★ 1

Source: Google

Regg Regg T-Bone

★ 5

Source: Google

S Taylor

★ 1

Alison Is rude to her employees and instead of helping me in any shape or form she just decided to argue with me. And she’s still wrong. I don’t need to be a member of planet fitness. I’ve been a member for years without an issue I had one issue and she was too snobby to help me resolve it. She’s not gonna make it as a manager in planet fitness. Her employees can’t stand her as it is.

Source: Google

Will Vereen

★ 2

They have a laser scanner that verifies your ID through their app. Unfortunately, it’s always pointed up toward your face. It rotates down to make scanning safe and I always fix it when I check in. But someone changes it back every time.

I want to work out without getting a daily shot of lasers in my eyes. I wish they would fix it. Talked to the staff and they didn’t seem to understand the issue.

Source: Google

Robert

★ 5

The staff is amazing, they always cleaning. Noah is always positive and energetic! Aka big man.. Best planet fitness in the Nashville area hands down

Source: Google

NoRT

★ 2

Dirty, dark, and loud. Some customers were super loud and the staff walked by and did not say anything. No need to have conversations 70 feet away.

Source: Google

JP Domingo

★ 5

Place has gotten much cleaner. Friendly staff and patrons. Can get a bit busy but it being 24 hours you can likely figure out a time where it’s a bit lower crowds. Good value gym

Source: Google

Nicholas Bernier

★ 3

The staff at this location is awesome. It would be nice though if they updated their hours online when they close for inclement weather, especially when the roads are clear.

Source: Google

Jessica Potts

★ 5

Source: Google

Felicity Owen

★ 5

The whole place, bathrooms, equipment and all, is constantly kept clean. They have a wide variety of machinery and have planned workouts on the app so you can work on anything you want. Cardio, arm strength, legs, chest, weigh loss, or just staying fit. They've got you covered. They also have both high energy and low calorie drinks up front, such as my personal favorite, Gatorade Zero. The staff is always super kind and helpful. I was afraid of going to a gym as a teenage girl, but Planet Fitness has always been an incredible welcoming environment. Not once have I been stared at, received gross or crude comments, and not once have I felt unsafe. I love it here.

Source: Google

Kori Benion

★ 4

Source: Google

USA_Dobson

★ 2

Review edited because after thinking, 3 stars was too generous…

As staff of planet fitness at another location I can say that this PF is lacking. I’ve been to a few other locations, but none even close to as filthy as this one. Cleanliness needs to be placed higher on the priority list, there’s dust everywhere and floors look like they haven’t been vacuumed in days. Dust EVERYWHERE!

Certainly not up to par with the standards PF has for cleanliness. Whoever audits this location needs to reiterate what it means to keep a clean facility.

Also, no chairs in changing rooms? Black toilet seats?Shower floor pans are black with dirt.. that’s wild… Dirty walls, mirrors, counters..

Source: Google

Jeremiah

★ 5

Source: Google

Stellar “JJ Angelus” JJ

★ 4

The first Planet Fitness I've ever been to.

Overall, I didn't have a terrible experience when I was here. The gym is pretty spacious, and the atmosphere is chill. The equipment is clean, and the men's bathrooms were also clean (when I was there).

The only thing I didn't like about this one, in particular, was that they only had one leg press machine, which was a bit annoying at times. I remember having to wait for someone to finish on the leg press machine, and they just sat there for a little too long. Lol.

During my first few days there, several of their stair climber machines didn’t work. I believe they eventually fixed this, though.

I also couldn't get one of the massage chairs to work, but that was probably just me doing something wrong.

They had plenty of other equipment, though. You could focus on functional strength with free weights, do a quick 30-minute workout on one of their numerous treadmills or bikes, and even relax in one of several tanning rooms.

The staff was pretty friendly. I never had any issues with them during my visit, and they always greeted me when I came in, if they saw me.

I also saw them actively cleaning, so they weren't just hanging around at the front desk glaring.

There were several other PF locations around Nashville, but I'll always remember this one as my first Planet Fitness I've been to in any state I've visited.

4.7/5

Source: Google

K B

★ 1

All the showers are missing vital parts. Can you tell me what they are? Theres no hot cold mixer nor is there any soap dispensers or a place to put your soap.They expect you to sit on the floor in the changing rooms? They are fully staffed but Noone is actively cleaning the locker rooms? They are filthy. It's only two toilets and some floors so it should be spotless at all times. Come on Nashville.

Source: Google

Mike McDowell

★ 1

This gym’s water fountains have been down for over a week. They’re charging for water. It dirty and always crowded. Go somewhere else!

Source: Google

Clay Jarrell

★ 2

Haven’t had water in the water fountain in two weeks. Still making you pay to get bottled water. If the toilet breaks it’s out for a month. Staff is nice but upkeep of facility is lacking at best.

Source: Google

Matt Clark

★ 2

Source: Google

Alfred De Leon

★ 5

I enjoy my workouts and the added perks of the Black Card benefits. The gym is usually spotless, except the bathrooms sometimes. I don't use the bathroom often when I go, so it's not a huge deal for me. The staff and the experience are always warm and inviting.

Source: Google

Chrys Kidd

★ 5

Source: Google

Michelle T

★ 4

Source: Google

Travis Martin

★ 5

Source: Google

Angela Riley

★ 5

Source: Google

Yusuf Çelik

★ 5

Source: Google

vikram dadige

★ 5

Source: Google

forrest vlogs

★ 5

Garrell is one of the friendliest employees I've ever came across thru any planet fitness!he's always busy and doing something when I come in!

Source: Google

Makayla Coates

★ 5

Source: Google

Kathleen Butler

★ 5

Source: Google

Earnel Ferdinand

★ 5

Source: Google

Louis

★ 1

Been going here a month. I hate it. It's always packed. You have to wait forever to get the weights you want. People standing around in front of mirrors posing taking pictures and lusting on themself. Sick of it.

Source: Google

Monique Caldwell

★ 5

Source: Google

B. Anderson

★ 5

The customer service was great. There were a lot of machines to use.

Source: Google

Glenn Izaguirre

★ 5

Excelente lo recomiendo mucho 💪💪💪

Source: Google

A K

★ 4

Friendly staff and clean facility. Value for money can't be beat. Locker room amd showers should be kept clean.

Source: Google

Swapnil

★ 5

Plenty of Equipments. Not crowded. 24*7. Lot of parking spots.

Source: Google

Tezera habtemeskel

★ 5

Source: Google

Marshall Humphreys

★ 5

Source: Google

Teresa Sims

★ 5

Source: Google

J Bart

★ 5

Libby made things right as a new manager, so I’m back up to five stars.

Source: Google

Robert Womack

★ 2

You need to train your employees. I wait for a tanning bed because they say someone is in there and come to find out no one is in there. They told me it was ready in the first place and he wouldn't go check. It took them 17 minutes to turn the bed on and thats after I had to call them.

Source: Google

Will

★ 1

Place sucks

Source: Google

Ahmed Mutaher

★ 1

Bad customer service

Source: Google

Bill Warrick

★ 5

Source: Google

Kimberly Lennon

★ 5

Visited while I was in town front desk was super nice and helpful

Source: Google

Jonahcuong

★ 5

Source: Google

Leslie Hooper

★ 5

Clean and friendly

Source: Google

Nicholas Stewart

★ 2

Overall... it's not a BAD gym. But there are enough negatives for me to justify a longer drive and go elsewhere.

As mentioned in several other reviews, the bathrooms stay filthy.

You have a 50% chance of 50% of the stairmasters working. They're constantly down... get fixed for a week or 2... then go down again.

And if you're disabled or handicapped, be prepared to walk, as the handicap parking is always taken by staff members (looking at you, blue Nissan).

Source: Google

Trance Keeper

★ 1

Source: Google

Devin Wilson

★ 5

Source: Google

Isaiah Sanders

★ 2

Men’s urinal has been like this for over a month - one of the hand dryers doesn’t work

Source: Google

Adrian

★ 5

Source: Google

Nikola Andrich

★ 1

EVERYONE SHOULD CANCEL MEMBERSHIP and NEW PEOPLE should not come here .
I ll explain why :
On aug.19th I was on vacation with my family, we were driving back from Florida by camper .

My child (one of four) had an accident in camper and it was the worst day ever for me and my wife. Emergency came and took her to hospital and she had a surgery. My wife was with child in hospital, I was with 3 other kids , one of them is 18 months baby .

We couldn’t park our CAMPER (size of regular car) near hospital (hospital is located in downtown Nashville) so I had to find a place to drop camper for a couple of hours so I can EMERGENCY GO TO HOSPITAL AND BE WITH WIFE AND child while surgery was happening.

I saw on maps this location and I drove straight there , PARKING LOT was 90% vacant-more than 90% free spots . MY CAMPER IS SIZE OF REGULAR CAR.
I walked in with 3 kids , talked to women at front desk , her name is ELLIE (or Elli), explained the situation, ASKED TO DROP MY CAMPER ON ONE CAR PARKING SPOT FOR A COUPLE OF HOURS - she saw the kids and there was blood on my shirt from accident…
I nicely explained the situation and told her that I need to take baby to my wife to hospital for breastfeeding (baby was crying) - SHE SAID “NO , YOU CAN NOT USE ONE PARKING SPOT TO PARK YOUR CAMPER FOR A COUPLE OF HOURS”.

I was in shock. I didn’t ask for anything special, I asked to park my camper for a couple of hours because I can’t drive far to park , I had to go back to hospital to be with my child .
I explained everything again and she said NO !!!

I was in shock .
I drove down the street and parked my camper in ZEAL CHURCH parking lot , people there told us to park and drive back to hospital right away , they saw kids with me .
I parked on one parking spot and my camper was there for 4 hours. Surgery went well and everything was fine .

So , woman who works at front desk in Planet Fitness (Ellie) is not a human , her reaction is not reaction of human being. Animals would not do what she have done . I don’t want to compare her with animals because it would be disrespectful for animals. She is not a human being.
Management at this location should be PUNISHED by simply canceling memberships and not renewing new memberships . People shouldn’t be around these non humans, non human employees at this location, especially Elli .

There are many fitness locations where you can go , where people want more business and where people are human beings , where people don’t literally hate kids and want to hurt them (Elli knew that she is hurting my kids by doing this).

Let’s punish them , let’s make a reaction, let’s teach them a lesson.

Cancel memberships , do not renew memberships, CHOOSE OTHER PLACE FOR FITNESS.

I will contact local tv stations to tell them about this situation. Expect local tv reporters at your location to report about this non human behavior .

Update- the owner answered that “situation like this is ABNORMAL…”.
My answer is - there is nothing ABNORMAL about asking to park camper (car parking size, one parking spot in empty lot) for 4 hours because a child is in hospital having surgery.

It’s ABNORMAL how NON HUMAN REACTION was provided by PLANET FITNESS . Your reaction is not HUMAN reaction and you should be ashamed of yourself.

EVERYONE SHOULD STAY AWAY FROM PLANET FITNESS, let’s show them together that they can not behave like non humans . They can’t hurt kids intentionally .

Source: Google

Matt Morgan

★ 3

Source: Google

Jarod W

★ 3

Can y’all change the water filter? It’s at like 250,000 bottles. Not wanting to leave a negative review just hoping you’ll change the filter.

Update: I have asked five different people to no avail. This is in addition to me and numerous other people complaining for more than a year. Please change the water filter, it's very gross.

Source: Google

GaZa Neill

★ 4

Nashville Tennessee
God trucking

Source: Google

SueJuan

★ 5

Planet Fitness is all the way around the world may give all their employees the same training because I experienced the same thing at home with Planet Fitness at home. Thank you Planet Fitness staff.

Source: Google

Jo Hagerty

★ 5

Lots of room to workout and good shower. All I need!

Source: Google

Johnny Clark

★ 5

Source: Google

Ryan Self

★ 5

Super clean location with new equipment and very helpful employees

Source: Google

Elise

★ 5

Source: Google

Hunter Mayes

★ 5

I got some banana bread at work today dude.

Source: Google

Ezra

★ 5

Such a great location! I think we as members can assure an ease of work for the staff who clean the facility by making sure we clean up after ourselves as it is a really simple way to show them gratitude for their presence.

Source: Google

Reagan Czech

★ 1

I have been trying to cancel my membership here for the last month & a half and they wont do it. Have been in person, emailing & calling. Have already spoken with the manager several times- they say the computers were updated and my account is on the old software so its locked?? it seems illegal for you guys to continue charging me for your own error when i have gone through the proper routes of trying to cancel.

Source: Google

Debra Tenenbaum

★ 5

Source: Google

Lenny McGavren

★ 1

Went to this planet fitness over a month ago to cancel my membership. The employee told me my membership was cancelled and that I wouldn't be charged for that month. Not only was I charged that month but I was charged the next month. And the month before I cancelled I called to try and cancel my membership due to medically not being able to go to planet fitness, and it's against policy to cancel it in any way that isn't in person.

Source: Google

April Speers

★ 5

Source: Google

Ezell Scruggs

★ 1

This is the dirtiest one I have been to. Shower bases are white but you can't tell it. Shower curtains has black mold on them. Floors are dusty and half cleaned. I complained and the girl said okay. It's not okay clean your facility Charlotte Pike

Source: Google

Gustavo Disco Perez

★ 1

I don't even wish to leave a Star. I have never been treated Soo rudely in my existence at a Gym. I have been a Black card holder for years. Rarely even utilize the membership. So I take up the least amount of your productivity or real estate so to speak. I work too much to have the time.
I always sign in with my phone # at any Gym I attended. Usually I frequent the Round Rock Texas Location or Humble TX location. Now and then Bastrop Tx.
I was denied entry today at this location. I am in town due to my home being impossible to access due to Hurricane Beryl. I drove all night. Just wanted a shower and to shave.
I was denied entry. What am I paying for ??? Because YOUR company - Planet Fitness Humble Texas sold me a Black card ALL club membership that I see today isn't really an "ALL" club membership. I called the most recent location I signed in at " Round Rock" I got some customer service rep that was not even in Round tRock they can't find my current information either..so it's like I was never there. Your corporation, is selling CLIENTS A all club membership, yet your customer service tells me my Planet Fitness in Humble Texas is NOT FRANCHISE?
MY BANK STATEMENT SHOWS I am current on billing.
Planet fitness is actively billing me!

I would gladly offer to show the young lady behind the counter my statements but she's Soo eagerly dismissive it's pointless.
I'm disgusted with the lack of professionalism and courtesy at this establishment. I am disgusted your company has such a poor I.T. department and you do not maintain your clients throughout your chain.
If you're going to have "Non Franchise" locations please have the professional courtesy to change your/their company name.

Source: Google

Abood Abood

★ 1

There’s always problem with the Tissue machine , and no tissue in the machine!!!!!!!

Source: Google

TheSuperkiller119

★ 2

Men's showers are nasty as he** no body wash provided equipment and everything else was alright

Source: Google

Keith Toms

★ 2

Needs a little more attention to care of the facility.

Source: Google

Breanna B

★ 1

I go to this PF regularly as I'm closest to this location. Over the past few months it has declined in cleanliness so bad. Today was the worst I've seen for the women's locker room/restroom area. After working out, I like to rinse off and change clothes to enjoy the rest of my day while I'm already out and about. So, I went to do that today, and this is the nastiness that I walk into it. Bloody tampons/packages on the back of the toilet and in the shower floor, blood covered tissue with a noncovered razor with blood on it in the floor infront of the shower. The showers have buildup like they haven't been cleaned in months. This is sad and a shame that we pay to use these gyms and the amenities, but no one seems to care about cleanliness and safety for us. Sad.

Source: Google

Tihanna Desta

★ 5

Source: Google

Daniel Rose

★ 5

Source: Google

Adam Leslie

★ 5

Absolutely the best Planet Fitness in Nashville Tennessee, premium atmosphere

Source: Google

Freddy Vega

★ 1

Muy mal, mi pareja vino ha incribirse, no habla muy bien inglés, vino al gimnasio y la chica que está en la entrada se mostró muy muy muy grosera con mi pareja y no le quiso explicar. creo que regresara más. Intentó abrir el traductor y así poner tener comunicación y la chica no quiso prestar la ayuda.

Source: Google

Alex Garrett

★ 3

I didn't want to put the location on blast that way. I'd rather hold my comments. I'm only passing through. There's no need to bad-mouth any further.

Source: Google

A B

★ 4

Patrons are not as friendly as other gyms. Some staff is super friendly some of the newer people are not. Lots of hot chicks. Gets crowded AF mon-thursday around 4pm

Source: Google

Alm

★ 5

Source: Google

Jessica Kearns

★ 5

Love coming here! Inviting and friendly staff, plenty of amenities, clean and always have a treadmill available!

Source: Google

Laquita Phillips

★ 1

I just recently found out that PF don't have contracts. I was told that I could cancel a membership and they kept taking money out of my account after I told them I had a medical issue. Don't let them ppl lie to yall! Their is no contract!!!!

This is why I haven't came back to PF I was under the impression that you all do contracts.

Source: Google

Paridhi

★ 3

It gets too crowded sometimes, especially after 7pm. Always been a gym girl, so this place treats me well. Don’t know if it’s a USA culture or something but there are no trainers or gym specialists to guide you as a beginner, at least I couldn’t find one. I also don’t see where to keep my car keys and stuff safely while I workout, have to carry it everywhere. Ofcourse there are lockers but how do I make sure they’re safe. But overall, so many machines to choose from if you know what you wanna do. The best part is that you can get various massages done at the end, they have tanning rooms, hydro massage,etc.

Source: Google

Jackie Bollard

★ 5

Source: Google

Michael Adams

★ 5

Source: Google

Terra Hachi

★ 4

2 different areas were completely out of paper. Had to ask the person up the front to change them. They did.

Source: Google

Charles Anderson

★ 5

I was in town for the weekend and my friends have passes so I went with them. When I asked about drop in rates the staff said don't worry about it, go enjoy a workout. It was clean and for being busy I didn't have to wait for any equipment. Lots of options for equipment. I'm not a fan of guided racks for squats and dead lifts but it still worked for me. I will be back next time I'm in town

Source: Google

Carolee Emmi

★ 4

Source: Google

Mark Lewis

★ 5

Good spot

Source: Google

Brandon

★ 5

I’ve been to a few different PF locations in the middle Tn area, and this location is by far the most spacious, organized and cleanest among them. Staff is always up cleaning equipment etc. very friendly and helpful staff. Great atmosphere at this location.

Source: Google

Addison Grafton

★ 5

Love a good work out then tan then hydro massage!

Source: Google

Reginald Green

★ 5

Source: Google

Sruli Rodal

★ 5

Source: Google

Annmarie Soto

★ 5

Source: Google

Matthew Smith

★ 1

Mentally unstable people will come physically threaten you out of no where. Happened multiple times to multiple people. Happened to me at 10am on a Saturday morning.

Source: Google

Courtney D

★ 5

Source: Google

Chimiah T.

★ 4

Source: Google

Moneybaggced 2

★ 5

Source: Google

Kevin

★ 1

Terrible customer service. I was charged for several years for a membership that I thought was my sons. Come to find out he was paying for a membership and I never used Plant Fitness but paid the bill. I discovered the oversight and the manager offered me nothing in return for my having paid 4 years for a membership that was never used! Unbelievable! I’m contacting the corporate office asap but was told not to expect anything. Really! To this day they have not reached out to me. They must incredibly incompetent people lacking leadership or integrity’

Source: Google

Junior Manier

★ 3

Staff is friendly when they’re not on their phones or trying to chat up the opposite sex! My main issue is that I’m not a tanner but went 3 days this week and did full time in #1 #3 #5 and I never even got red!!!! Like how does that happen? Are the beds just really bad or have the bulbs never been changed? Very strange to me I was scared I’d be burnt but nope 3 beds and 4 days later still no tan skin or really any color change at all’

Source: Google

Sebastian Granados

★ 4

Very good

Source: Google