★ 3

Just needs to be open 24 hours & clean

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★ 5

The new GM David is bringing a refreshing kindness and humanness to the gym. Excited to see what's next.

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★ 5

I have been a member for several years. The facility is clean and well kept. They have trainers who teach you how to use the correctly. They can also provide one on one training. Trainers work with all age groups.

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★ 4

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★ 5

This is a fantastic club! They have a ton of the old school equipment that you can never find anymore, great coaches and staff, and extremely polite people. The cleanliness was actually pretty good and you’re now seeing staff more engaged on the floor with members helping re-rack weight, and clean equipment. 10/10 recommend 💪🏼

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★ 2

This gym has enough space. Sometimes it is really busy but enough equipment to substitute. The price is really affordable too. My biggest complaint is how dirty and disgusting this gym is. It is beyond having access to spray and paper towels to clean the surface. I mean the bathrooms, the floor, sauna, and steamroom are not cleaned or taken care of.

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★ 4

Just posting an update, location is currently temporarily closed for maintenance from November 7th to November 10th. For anyone who regularly goes but hasn’t been informed of the gym’s status! The other locations listed on the notice are allowing anyone coming from this location to theirs to workout no problem.

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★ 5

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★ 1

The club is way to small for comfort. Not enough room to move around in. They mens shower room is terrible. The floors are ALWAYS DISGUSTING. The hot tub has not worked in over a year in November. This is unacceptable for a gym. Now the pool is down !!!! What's next a machine dropping its weights on heads, or a handrail collapses??? Sad after well over 15 years but I think its time to move on.

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★ 3

Edit: I've now been working out here over a year. Everything i said originally is pretty much accurate, but I want to emphasize just how absolutely filthy this gym is. The floors have never been mopped, much less swept. There are piles of dirt, dust, hair and filth everywhere. I am positive they NEVER clean this gym. I just dont get it, they have employees that could be vacuuming, sweeping, and mopping but they don't. They could hire a cleaning crew, but they dont. Its disgusting.

I've been working out here for about 5 months.

Pros:
-Good free weight area with plenty of high value equipment. You've got everything you could want other than a deadlift platform.
-Many accessory machines, including some nice to have niche machines
-Generally not very crowded

Cons:
-The gym is filthy, especially the floors. In the past five months there was exactly one time that I could tell they tried to clean a section of it.
-Some machines are in disrepair - like the pads are worn out, etc.
-You can tell the roof has leaked in the past, and while the leak itself might have been repaired, they haven't bothered to repaint. Looks sketchy.

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★ 5

Very nice facility always clean staff is super friendly, Jocelyn helped me out very kind and informative look forward to continuing with this gym.

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★ 5

The gym is really nice. I love the equipment. The maintenance guy, Casey, is very helpful

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★ 5

The staff is amazing! I’ve been a member for 17 years. The manager Jessie helped me with my account and she was very helpful. Mrs. Teresa is the sweetest woman in the world she has been so good to me and my family!

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★ 5

Maylan is an exceptionally hard worker. She took the initiative to repair the AC this morning, demonstrating both skill and dedication. I highly recommend her for promotion.

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★ 5

Hubs & I signed up for a membership & we had such a great experience. Jessie helped us & she was so knowledgeable & accommodating, no question was a bad question. We’re looking forward to meeting our health goals this year. Thanks again 24hr team & go see Jessie if you all are needing some fitness advise! 😊

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★ 5

Place is ok, everytime I go in I have to move heavy things around. It feels like I run and run but never get anywhere. They’re lacking on the sweets and snacks and almost never have pizza parties. Staff constantly tells me I’ve got things and can do stuff….im already doing it and what is it you think I have!?

5/5 would take on a 2nd date

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★ 5

Clean gym great staff would recommend going

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★ 1

Lleva mas de un mes cerrada la piscina y aun no dan fecha de cuando estara lista, me cambie de gimnasio por ese detalle y creo que fue mala decision.

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★ 5

If you’re looking for a trainer who makes fitness feel fun, personal, and downright addictive, look no further than Tuesdae Schiebold at 24 Hour Fitness. From day one, she brought a mix of positivity, professionalism, and real-deal knowledge that completely changed how I approach working out.

Tuesdae doesn’t just tell you what to do — she explains why it matters. Her workouts are always challenging but never intimidating. She knows exactly when to push harder and when to encourage recovery. Somehow, she manages to make even the toughest sessions fly by with her upbeat energy and genuine sense of humor.

What sets her apart is how much she cares. She pays attention to form, progress, and mindset. It’s not just about lifting weights or burning calories — it’s about building confidence and enjoying the process. I’ve seen real results, physically and mentally, thanks to her consistent support and customized approach.

If every gym had a trainer like Tuesdae, people would be lining up to work out. She’s the perfect blend of coach, motivator, and cheerleader — a true professional who makes fitness feel achievable and rewarding.

Five stars all the way for Tuesdae Schiebold — she’s an absolute gem at 24 Hour Fitness

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym for total body workout. Tuesdae (personal trainer) is amazing. I’ve been working out with her for 5 months now and she is so knowledgeable about anatomy, she customizes the workouts based on your goals and fitness level, and she’s so encouraging! I struggle with being consistent about going to the gym regularly and making good nutrition choices and no matter how many times I stumble, she’s always there for me with helpful, inspirational advice and serves as an accountability partner. She’s also great about challenging me on the gym floor with different exercises so it never feels boring or repetitive. Over the years I’ve worked with lots of different personal trainers and she is definitely one of the best. Highly recommend Tuesdae!

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★ 4

I come to this gym to work with my trainer Tuesday Schiebold. No cookie cutter program, everything personalized including nutritional recommendations. I have leukemia and rehabing s knee replacement. The facilities at the gym are not new but in decent shape. More repairs to a few pieces of equipment is my only gripe.

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★ 1

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★ 5

Staff is very helpful and nice

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★ 5

I just wanted to take a moment to thank coach Tuesday for helping me get back into working out. Tuesday encouragement, patience and motivation gave me the push I needed to start again. Because of her guidance I walk without pain she help me with form in walking. I was having server sciatica pain ,she help me correct my form with some exercises. I have slim down. I feel healthier, more energized to keep going. I'm truly greatful for the support and dedication coach Tuesday showed me on this journey. With appreciation Sharon

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★ 5

On her first day at work, I ask Kimmie to please set up an specific channel on the TV monitors by the treadmills. She was by herself, but anyway was able to figure out what to do. Then found the remotes and solve the situation very quickly, and with the best kind and happy attitude that I would qualify anyone.

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★ 2

Old outdated equipment. Black mold in showers. Hot tub has been out for months. The only reason I gave a 2 and not a 1 star is because I still choose 24 over planet fitness

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★ 1

Me and my son has been going to this gym for many years. We were questioned about my sons age and was asked to show id (like a birth certificate) (her exact words) with his birthday.. this location has been our home location so we go here almost everyday. We know the staff so it was weird to be questioned by a manager When we signed up for the buddy passed they checked his id.We don’t just carry the ID everywhere we go. He is under the age of 18 so I don’t think it was right for the manager to ask for a birth certificate knowing that there is personal information. So if you have children working out with you. Remember to bring ID. Doesn’t matter if they go everyday. Honestly I would go to another location if you could.

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★ 5

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★ 5

Very nice gym. Clean environment especially the women's locker room. The swimming pool is really nice. A little bit bigger than other locations. Everyone is friendly and I love my workout here.

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★ 1

This is not only one of the dirtiest gyms I have seen, it’s one of the dirtiest places I’ve seen. The men’s bathroom, similar to the steam room, is a cesspool. Some of the workers are nice I guess, some of them don’t really talk but that’s fine with me. Main issue is just hygiene.

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★ 1

so bad behave

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★ 5

8/14/25 I have been a member of this gym for several years and have been very satisfied with the personnel at this facility. They consistently greet me---often by name, when I make my way to sign in to the club and ensure that I feel welcome and valued as a client. This kind gesture sets the tone for my entire visit and even when it had been a challenge to make it to the gym, the friendliness I encounter contributes to making my attitude more positive. In particular, Seth and Teresa are terrific representatives at the front desk. You simply cannot have a bad workout after being so warmly greeted upon entering the facility. I have seen Seth handle a variety of clients in different situations and he consistently shows great patience, professionalism and confidence. I have often referred to Teresa as the "heart" of 24 Hour Fitness Richardson. She took a brief leave for awhile and I know many clients (including myself) missed her cheerfulness and warmth at the sign-in desk. I was very excited to see her back and hope she stays for a long time. Including her responsibilities at the front desk, I've noticed she has taken on other tasks associated with keeping the gym clean. I have witnessed first-hand what a tireless worker Teresa is and I know this particular branch of 24 Hour Fitness realizes what a valuable employee she is. A new associate, Idris, caught my attention with the work he had been involved with in the men's changing room this afternoon. This young man was so meticulous and focused on how he could make this room as clean as it could possibly be. His attention to detail and his work ethic definitely deserves a shout out!

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★ 5

Got signed up today with Timothy! Thanknyoubfor getting me started

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★ 2

Sooooo ..... the latest piece of work is the complete removal of two of the men's locker room toilets. As of today (Monday August 11th) only one (the handicapped stall) is available and was occupied for 12 minutes until I decided to just go home and use my own.
Ha, ha ... 24 Hr Fitness "SuperSport" prices without the Richardson City required functioning toilets. Sounds to me like the City Health Department will pay a visit and close the place down. :-(

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★ 1

A trainer is very mean me.

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★ 5

I've been a member for a long time, I'm happy to see new leadership come in a address my concerns and offer help. It was a pleasure meeting you Timothy & Jessie

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★ 5

Great gym and love the new manager, tim is amazing

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★ 5

Great gym with nice workers and helpful people.

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★ 2

Need gyms very deep TLC! Those black things next to the toilet literally maggots. This is crazy and definitely a health hazard. Will definitely send this picture to corporate.

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★ 5

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★ 5

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★ 5

If you're looking for motivation to move and have fun while doing it, I could not recommend Scott's classes more. Scott teaches HIIT (focus on shoulders and legs), Camp24 (boot camp-style class) and Body Combat at this gym. Thanks to these classes, I have found that I absolutely love 24 Hour Fitness - as well as discovering the newest, strongest version of myself. To say that I have transformed my body since I joined this gym would be an understatement, and it is in no small part thanks to Scott. Every time I leave his class, I thank him, aloud, for being there to teach us. The reason I do this is because I am honestly thankful for him, these classes, and the fit friends I have made along the way. And it's why I keep coming back every opportunity I have to do so. Everyone is welcome to join the classes, no matter your fitness level, and Scott makes the hard work fun. It is incredibly rewarding to walk out of that studio after back-to-back classes knowing I just did something REALLY GOOD for myself. And his dedication to teaching us, week after week, is the reason I keep my membership at this gym. No matter the class, if Scott is teaching and I am available, I'm there.

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★ 1

I propose that the club have a volunteer "Clean" day whereby any member that is willing to participate in the cleaning of the gym may do so. Some folks are so frustrated that if advertised properly it may draw enough interest..sign me up!

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★ 5

Stephen and Elea were awesome and helped me get what I needed to get my goals started

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★ 5

Stephen and elea were great help!

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★ 5

Elea and Stephen

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★ 5

Elea is amazing !!

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★ 5

Stephen and Eleanor were awesome explaining all aspects of fitness membership

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★ 5

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★ 5

Este gym tiene de todo lo
Mejor solo les falta el costal de boxeo de ahí en más todo muy bien

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★ 1

Not clean 😞

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★ 3

Squat rack mount have been missing for more than 2 mount. One Squat rack is not usable because of it.

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★ 5

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★ 3

It's dirty. Please clean the shower stalls. I will repost with the filthy stalls. I have to clean the stall before I shower. I will update with photos soon. Because I know it will not be clean by then. I am not making this up.

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★ 1

24 hour fitness, CLOSES AT 9PM ON FRIDAY

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★ 5

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★ 1

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★ 5

This review is for the awesome trainer, William. He takes his time, keeps it light and fun, and really knows his stuff. Highly recommended to anyone looking for a trainer! He is wise beyond his years.

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★ 3

Some old equipment, some don't work well, unclean , especially bathrooms. The only thing good is the classes, to expensive too!

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★ 5

Delia is wonderful!!! She rocks!

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★ 5

Clean and friendly staff!! highly recommend for serious lifters

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★ 4

Great place to go exercise and bring your entire family

Keep it up 24!

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★ 5

Best gym ever

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★ 5

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★ 5

24 is a fantastic place to work out. The equipment is top-notch, the facility is always clean, and the staff is always friendly and supportive. I love the variety of classes and the positive, motivating atmosphere. Highly recommend for anyone looking to meet their fitness goals!

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★ 5

Monica, Nayely, and Brock have been nothing but amazing in my transition back into the gym. They have always greeted me with a smile and a welcome. I've honestly started to look forward to going because of their hospitality!

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★ 5

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★ 1

Terrible gym, don't join. Ever since it took over from Texas Family Fitness, it became dirty, unkempt, and not attended to. Many machines are broken, they don't always have anti bacterial wipes for the machines and often no paper towels. I heard they are going to open a massage room. It's so not worth joining for. It's just a really bad gym.

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★ 3

We used our free 3-day trial pass at this location because our friend has been going there for years, and the East Plano location has a terrible manager. The front staff here are super nice and welcoming, and I really appreciated their help with all the problems caused by the East Plano location. Monica was very friendly and empathetic; she apologized for what we experienced and tried to help alleviate my frustration.

Unfortunately, I didn’t like the gym overall. I think the equipment is a little outdated compared to other gyms in the area. The gym is big, and I like the two floors, but while I was there, I didn’t see people wiping down equipment after using it, and cleanliness is a major factor in my decision. All the sections also seem very tightly packed, and you can accidentally end up in someone's space without realizing it. There's also not enough seating upstairs if you're waiting for friends, unless you want to sit by the wall and have people stare at you while they work out.

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★ 5

Gym Renovated a few years ago,
Now, with a constrained budget, few classes
Some are outstanding, like HIIT, Camp24 and kickboxing, all commanded by Scott, he make the difference. A community of Punk and guts!

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★ 5

Friendly staff

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★ 5

Sephora was really attentive this morning, walking around the gym and making sure everything was in order. She also found my wallet and promptly called me and it was returned.

Very much appreciated, please keep up the good work!

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★ 1

Gym suppose to be open at 6 am on Sat, it is now 6:19 but the door is still locked. Gym neefs to hire more reliable employee to open the gym on time.

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★ 5

Great gym with a caring and professional staff! The Managers Brock and Cole are always trying to help out and keep the gym clean and friendly.

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★ 5

Lost and found - my wallet dropped on the floor and was notifed by the 24 hour fitness team 2 days later. Cole (Sales Manager) had found it, and returned it with nothing missing!

If you had ever lost a wallet or purse before, surely you can relate the horrible feeling that I felt. (Cole told me he personally drove to my house to return but I wasn't home.)

Brock (General Manager) has a great team here!

Source: Google

★ 5

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★ 1

Someone called me months ago to update payment information. Did it. Paid whatever I needed to and asked to cancel since there's a heap of broken equipment and it's very dirty. She said she would cancel my membership. Got 3 more bills since then. Open the app to cancel my membership after getting another bill and it says I have no active account to cancel.

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★ 3

Honestly I wish they turned down their music. Everyone has personal headphones so why is overhead music assaulting everyone… even more it probably satisfies no one’s music preferences. Why do I have to turn up my headphone volume to drown out mall music playlist?!?

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★ 3

This place has a variety of resources to accomplish good exercise. The problem that I found disappointed in in some locations many of the equipment is not working or some locations are so dirty, it's doesn't feel nice to shower or use the steam room.

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★ 1

It’s supposed to open to 5 am it’s 6 am and nobody show up , it’s no the first time your come to open later.

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★ 1

It is scheduled to open at 5AM, but nobody showed up to open the gym at 6 AM today.

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★ 1

Very old, filthy and uncomfortable place to work out

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★ 2

Overall, this gym is run down and nasty. I cut my finger on a squat rack while trying to adjust the safety pin. The machine was full of rust. All the other machines looked run down and nasty. Again lots of rust. The bathrooms (as you can see below) were disgusting as well. Overall, the conditions are unacceptable (especially when you consider the pricing). Do not give this establishment your money.

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★ 5

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★ 5

Lo mejor de la vida en 24 horas fitness son el #1 y no importa que te vayas el mejor gym o el más nuevo aquí hay las mejores máquinas lo mejor de lo mejor está aquí no necesitas más de ir venir a este tranquilo lugar donde entrenas con una tranquilidad única y nadie te molesta es el número uno

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★ 1

"24 hour fitness" yet the gym closes at 9 PM. This gym needs a name change immediately.

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★ 5

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★ 4

I've gone to this gym for a year and enjoy it. It's never too busy. The gym is older, and could use a deep cleaning more often, but overall it's good. The sauna is the biggest one i've ever seen in any chain gym. I just wish this location was 24 hours.

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★ 5

You get what you pay for 🙃

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★ 5

Great gym and great customer service!

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★ 1

This location has definitely gotten worse over the months / years especially with the new manager / management. As all of the low rated reviews here, there’s a lot of improvement that needs to be done. Despite these issues, you can walk into this location and the staff is primarily on their phones, bunched in an area just talking, doing nothing, etc. There are now more and more machines that are breaking down and nothing being done to upkeep. I would notify the team about some machines and I have yet to see any maintenance done for several weeks / months. This gym is filthy. To make matters worse, there’s many who go to this gym just to get their workouts in and leave due to tight schedules. This gym isn’t as busy as other 24 hour fitness in the area but there are several people who come to the gym just to socialize and take up equipment space. I would go in the morning, afternoon, or evening and I now know and come to find that a good handful of those who hog equipment to socialize are the actual staff members. Many people would get frustrated with the staff and people who hog equipment for long durations of time which is very inconsiderate of those who want to get their workout in. And majority of time they’re not utilizing the equipment. Just talking. I remember one of them was named Vanessa (staff) and some other staff. She was incredibly rude and condescending when I asked politely how many sets she has left. You can catch her at this location just chatting it up and taking up equipment along with other staff members or some others. Even the manager himself…. He would take up equipment to do something completely unrelated while people wait. Example: many were waiting on the leg press machine (only one at this location) and he would use it as a brace to do dumb bell rows (back workout). Even the trainers… they would just chat with the people they’re training and give inaccurate information / tips / advice that people pay for. There’s a flock of people leaving this gym and I can see why. I’m glad my annual contract is coming to an end and 24 hour fitness will be something of the past. There are far better gyms around for the same or less of the cost here.

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★ 2

This gym smells really bad , for the price monthly I feel like it should be updated with the look, the weights, and the cleanliness. It’s my first day here and I’m already thinking of joining a different gym just because I can’t stand the smell .

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★ 1

Worst service I have experienced. I tried to call the club on back-to-back phone calls for 30 minutes straight and could never get anyone to answer the phone

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★ 1

They just lost a customer. Got a guest pass but was not allowed entrance as I am yet to have my Texas ID since I'm moving here soon and evaluating what to sign up for.

LA Fitness was fortunately friendly and did not come with such bs

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★ 5

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★ 5

Friendly staff, great amenities and clean

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★ 1

If I could give zero stars, I would. This gym is a complete nightmare! For starters, it’s called “24 Hour Fitness,” but nothing here is open 24 hours. The equipment is beyond outdated, and almost everything is broken or on its last legs. Don’t expect to complete a workout without something malfunctioning—if you’re even lucky enough to find a machine that works!

The ceiling tiles are crumbling, and every corner is coated in layers of dust. I don’t think anyone’s swept the floors in years. And the bathrooms? Disgusting. They’re filthy, always out of order, and reek of mildew. It’s clear they’re never cleaned, making it impossible to shower or use the facilities without feeling grossed out.

I’ve been to several other 24 Hour Fitness locations, and they’re all way better than this one. I want to be clear: this specific location is the problem. It’s baffling how a single location can be so much worse than all the others.

If you’re looking for a place to work out, save yourself the disappointment and go anywhere else! This place is in serious need of attention.

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★ 5

As a fresh import from Australia I’ve been looking around for a good gym and have to say that this gym is great.
The staff are so friendly and helpful. The gym itself has a comfortable and welcoming vibe about it, and has all the right equipment to target whatever goals anyone might have. And there is plenty of cardio equipment, free weights and machines, which is great if you don’t want to be pausing your workout or waiting on equipment.

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★ 1

I went to 24 hr fitness this morning right before 8 am. I am a highschool senior , finished most my credits and only have class 2 days a week. The lady working there was horrible & she kept laughing while asking me questions implying I was skipping school. “Shouldn’t you be at school right now” “Are you visiting?” She had my id in hand and saw that I was a senior. It’s common knowledge that most seniors have light schedules. I am not the type to skip school and even if I did it’s DEFINITELY not her business. not her place to ask . I have a 4.0 gpa and u work at a gym don’t question me about what I do not to mention laugh at me 😂 will not be going here

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★ 1

The entire gym needs a deep cleaning, locker rooms and wet areas are gross. The cleanest part of the gym is the benches/seats and that’s only because members clean them. The machines, while in working order, are definitely showing age and need some better maintenance.
Also, they charge way too much for not being open 24hours.

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★ 1

The only thing going for this gym is that they open and have some equipment. Outside of that it’s absolutely disgusting.

I almost took a picture…. Every stall has poop everywhere it’s like a horrible movie scene.

Honestly when I first signed up Pre-Covid it was really good. Every week that passes by they just get worse and worse.

And… it’s called 24 Hour Fitness, but only open 4pm to 10pm

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★ 1

Not even open 24 hours. Half the machines are broken and old.

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★ 2

This is an old 24 Hour Fitness that hasn’t been maintained or updated.

- Equipment: older, but in decent shape
- Free weights: the free weight area is crowded/small. There are 3 free weight racks and many weights are permanently missing. The weights are never reracked by staff when out of place
- Cleanliness: really gross. There’s one very friendly lady who lightly cleans, but they need an entire team and a deep clean. The equipment is never cleaned as far as I can tell and the locker rooms/sauna/pool are very dirty. There is visible mold, dust, and dirt everywhere.
- Hours: not 24 hours

I would have cancelled earlier but it’s hard to find other gyms with a pool. The pool gets gross enough that I don’t like to get in it though.

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★ 3

I don't want to tear this place apart, because I don't hate it, I still go there. But if you are planning to come here, These would be some pros and cons to consider before signing up.

Cons:
1, Machines are old, rusty and stick. Get a tetanus shot before working out. I've cut myself a couple times trying to unstick machine seats and pins.
2, Gym and floor very dirty, If you drop your gum there is no 5 second rule. Heck, just leave it there no one will notice.
3, No one racks their weights. There are days that I've seen a 100% no rack day. If you are a small person, this could be a problem for you.
4, Locker room and showers dirty, don't walk around bare foot.
5, If it's raining outside, it's probably raining inside too.
6, Not all trainers are worth the money. I've watched the same young guy with a client and he never takes his eye off his phone the entire workout. I noticed this when a client was asking him questions and he didn't answer. I walked around behind him to see if he was studying and exercise manual but he was just watching tiktok videos. He'll even count reps without ever looking up. I feel bad for his clients, they are being robbed.

Pros:
1, The place is large and has a very good variety of equipment and services.
2, The cardio classes look like they are having fun and working hard, classes are pretty big.
3, I've never seen it over crowded. Getting on a machine isn't too difficult.
4, The employees are helpful and very polite.
5, It is an older crowd, so people are a little more polite and "non-machine hogging"
6, They have a nice pool, sauna and steam room. I regret that I don't have time to use.
7, Price is fair.

Again, I don't want to beat the place up, it has issues, but it's ok.

Source: Google

★ 2

The gym is not well kept including cleaning, hand soap machines are empty trash cans full maintenance of the equipment and the general aesthetic. It’s a choice for me to come here but i will be canceling soon there are so many better options

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★ 1

This place is filthy.
I understand a gym can get dirty, that is understandable. But the mens locker room is disgusting. Dirt, mud, filth, grime is stacked up all along the floors in the locker room. I have been sadly going here for awhile, and it seems to NEVER ONCE be cleaned. I am disgusted anytime i need to change there and have even just my socks touch the floor. It is nasty. Like. Hire a cleaning crew to clean it atleast ONCE A WEEK. Is that so hard? I rarely write reviews but this place is atrocious.

Source: Google

★ 1

So me and my friends we've made a membership for this gym and we were happy to find a gym close and cheap and the first couple weeks we've went to the gym and I had a situation so I couldn't go and my friend him and his brother went to swim after exercising and he went to swim and 3 minutes later they told him that he's getting kicked out and his membership is getting canceled and before this incident me and my friends were swimming and we were playing tag in the pool the pool was almost empty and their was a white guy and my friends brother went in his line were you swim and the guy got angry and he started to cus at me and my friends saying alot of racist thing and he told us to go back to our country and I didn't like that and I told the person that was working that this incident happened and she didn't care and that's it.

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★ 1

Do NOT swim in the pool if you’re under 18. This is by far the WORST rule I’ve ever seen. Why would you need a guardian it’s not like they are a certified lifeguard. Just hire a lifeguard it’s not that hard.

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★ 5

Brock was great when coming in to find a new club in the area. 10/10 and would definitely recommend to anyone in the area.

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★ 5

Amazing facility with great employees. Vanessa was particularly helpful.

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★ 5

I had NOT been to 24 hr fit. in a while and I will say the customer service and front desk staff has been nothing less than excellent.

Gym background: I am currently cutting down some extra fat, and water weight for competition. Both Vanessa and Cole we’re on duty early morning and I was fortunate to have been helped by them. I can appreciate professionalism and attention to detail. I used to work in a small family gym and everyone that trained there knew each other.

That was the “vibe” I was getting from the Richardson location (plano/campbell).

Anywho. Please visit 24 hr fitness here, you will not be disappointed by the information you will be given about various guidelines, gym etiquette, dress code and you might even land yourself a day guest pass if it is your first time visiting the gym!

Again, 5/5. In courtesy of Cole and Vanessa!
Thanks,
Love from Afghanistan.

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★ 1

5am to 10pm is not 24h. Why is this even allowed for a “24h” franchise???

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★ 1

Said I couldn’t do the 3 day trial because my ID isn’t in Richardson

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★ 3

Change the name to something else that’s so disrespectful for customers

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★ 5

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★ 1

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★ 2

Sigh 😔

Maybe it’s lost on me, but it clearly saids 24 Hour Fitness..

I show up at 9pm, it’s closed. And so are most of them except the one DT.

Now I’m sitting in my car looking for a new gym to join.

Suggestion: please change the name to 12 hour fitness to accurately.

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★ 1

All the machines are very outdated. Today i had to hunt for a pin for the weight stack because it was missing. Treadmills and spin bikes seem like they’re hand me downs from another gym. They removed all of the paper towels from the bathroom and never upgraded the 1980’s hand dryers. It only takes 10 minutes for the machine to warm up and dry your hands. The jacuzzi has been broken for over a week. The trim in the sauna is falling off and you can literally see through the crack in the wall. The roof leaks everytime there is a storm and trash cans are placed throughout the gym to catch the rainwater. The gym is packed. At what point does the 24 Hour board of directors stop filling their pockets and upgrade their gyms?

Update: Went on 4/10/24 at 6:45am and the doors were locked. People were waiting to get in but couldn't. Guess the employees decided they weren't going to show up to open. So not only is it outdated but it's also unreliable.

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★ 1

Gym facilities are fine, but beware if you’re an early riser. The gym opens at random times for whatever reason (front office staff no shows). And no it’s not on holiday related days

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★ 4

Good place

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★ 2

I see some reviews about how nice and clean this gym is. It’s the total opposite of that. It’s dirty, paper towels and sanitizer don’t get refilled. Spend a little money and hire a cleaning crew once a week. I know you have some money. Oh, and how about take better care of the equipment. Maybe even update a few. Lastly, don’t come back and thank me for my review, do something about it!!!

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★ 1

This club lost a platinum membership because the guy at reception didn't understand what I was saying over the phone. I called in to ask about the referral program and its benefits. He was like "cmon man, there's no benefits" guess what clown, I called the 24 hour club on the N central expressway way and they not only understood what I was talking about and I referred my friend who has started a platinum membership there. And also, the gym cleanliness is sub par. Refer to the pic I took of the Sauna...this stain was there for a whole week and God knows how long it will be there....

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★ 1

Equipment is very old and needs to be updated. Bathrooms are not clean and disgusting. I only go to this one when I’m in a rush for time. When will this gym be updated? Recommend going to the super sport off of plano parkway and 75. This place is ran down.

2.13.2024 the treadmill randomly stopped in the middle of my workout and I almost fell off the machine. I reported to the management so no one gets hurt. This gym really needs to take care of the equipment before someone really gets hurt.

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★ 5

You get what you pay for but overall can't complain.

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★ 5

Clean, friendly customer serves and more…

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★ 1

Just signed up for the 3 day pass.I went into the gym. Let's just say I'll use this little 3 day free pass and I will not be back, I will not pass GO nor collect 200. Not impressed, the gym is outdated and worn out and small, the staff is horrible..he didnt explain anything to me or show me where anything was. I'm going back to planet fitness, I wouldn't dare pay for a membership for 24 hour fitness. Yall have lost yall minds!

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★ 5

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★ 3

This place is starting to look more like an outdated Planet Fitness.
I’d be willing to pay higher prices to have better quality equipment, clean locker rooms, functioning lockers, to name a few.

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★ 1

Why is it called 24h if it isn’t 😡😡
I got a membership turns out it’s not open after 10!!!!!

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★ 1

Men’s locker room at Richardson location on Campbell is disgusting with heavy mold in shower stalls. One star is actually a generous score.

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★ 2

Do you like new equipment that has almost no problems and fits your biomechanics? 24 hour fitness offers the best equipment from 1997! Tetanus from the bars? yep! You got it! Restrooms with poop on the toilet seats? Say no more fam? If you like inconvenience, this is the gym for you! Best retro equipment that you’ll remember from hit movies like Rocky, any 1960s Arnold movie and old Ronnie Coleman films.

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★ 4

Equipment is not new, facilities is not the prettiest, but location is convenient for me. Staff seems very nice and not to crowded to get a good work out in.

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★ 5

Cole was awesome. He signed me up with a membership that costs less and has more benefits than my previous gym membership. He is super helpful and patient. Promotion time for Cole.

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★ 3

Its not bad... but we canceled our membership for good reason.

The top 2 are the fact its still not really 24 hours, there is no excuse but corporate greed at this point, and we want a late night option.
But very close is the condition of the equipment. For example half the treadmills dont even work. Im paying to use that equipment, and you can't bother to fix it? 1 magbe 2 I get, but last time I was there. Easily 8-10 of them are broken, and have been for literally years with more going down and no repairs.
Even the cleaning spray bottles dont work, theyre actually so cheap that the spray bottles wont work.

Not that the overwhelming majority of people here clean anything, and thats a huge nail in the coffin. Its RARE to see anyone clean up equipment they use, its disgusting... just like the locker rooms.
And the women's locker and changing rooms were designed like someone in the 3rd grade with special needs.
Kids playing minecraft build better thought out spaces.

Also the prices have gotten ridiculous. it's just flat not worth it anymore. You ask for premium price and offer very little, sorry but we're done.

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★ 5

La señora Claudia está limpiando muy bien el gym muy buena contratación

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★ 5

I’ve been coming to this gym for years and one thing I did not like was how dirty it was. They recently hired Claudia and this gym is getting a nice clean upgrade. She’s sweet and friendly. Her presence is definitely noticed even when she’s not there. :) it’s nice to have a clean environment to workout at.

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★ 1

Old equipment and building. But besides that this review is mostly based off the staff. The front desk staff is terrible. Whoever was working on 10/19/23 at 6:30pm ignored me twice. He was busy signing up a new member. Didn’t acknowledge me at all. So I decided to come by later to give him time. I walk up and he’s on his phone and claims he is texting his manager. He tells me he isn’t ignoring me without looking at me. Weird way to ensure somebody is paying attention. He motions me to speak. I ask my question twice before he finally understands because he isn’t paying attention. He had no clue how to help. I just wanted info regarding personal training (pretty standard question for a gym, right?). He has no idea how to help. He says “there are no consultations. You just have to be here when the trainer is here” and he “thinks the personal trainer is out of town”. And just stares blankly at me. I tell him thanks and later. Dude needs a new line of work because he obviously doesn’t feel like helping people.

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★ 5

Great place to work out. Not that busy. Compared with other location. Equipment not that new. But useful.
Everything you need to do a good workout session

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★ 5

I was at your gym today and I really appreciate how diligent the cleaning staff was working. Claudia was doing a great job cleaning & wiping down the machines. I asked her name and let her know that I was going to write this review to acknowledge her hard work.

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★ 1

This gym is disgusting. Compared to the Plano gym off Parkway as well as the Allen and McKinney locations, it has some catching up to do. The bathrooms are nasty, the equipment is outdated, and the whole area smells terrible. I visited here once for convenience. NEVER AGAIN.

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★ 5

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★ 1

I have been consistently harassed for parking in a handicap space by both fellow members and employees. Recently, someone reported me to the front desk, even though I have a handicap permit displayed on my windshield. When I entered the building, the front desk staff had a hostile attitude and insisted that I couldn't park there without verifying my handicap status.

Thanks to all of that, I decided to quit this facility. I’m tired of being judged for not limping or being in a wheelchair. Handicap means more than physical disabilities.

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★ 5

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★ 3

I like this place but I wish they were actually open 24 hours or at least til midnight.. not happy with their hours

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★ 1

I signed up online for a guest pass to visit this location. I was previously a member but switched gyms and couldn’t remember why I switched so I just wanted to spend one day at this gym to see if it was worth it to come back. Signed up for the guest pass online and drove to the location. The guy at the front desk recognized me and told me I was unable to use my guest pass and would have to instead pay $20. Then I remembered why I stopped using this gym. It’s the staff. They are rude and I will not be joining this gym again.

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★ 4

If your trying to get a good/decent workout in, this is your place. Good/decent, slightly aging workout equipment mixed-in with new equipment. Great sauna and steam room, with a semi-clean (lap) swimming pool. Pretty clean locker rooms. But if your trying to get cardio in thru hoopin’/playing basketball, go to the 24 in Murphy or Plano, or even the Royal Ln location in Dallas..

For the longest (before getting a statewide gym-access membership with 24 Hour Fitness) I thought this location had at least one basketball court, but was rightly disappointed; Considering I just changed memberships from the local Richardson LA Fitness…if your tryna get a one gym, local membership with access to a basketball court in Richardson, get a membership at LA Fitness instead!

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★ 5

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★ 1

This place is digusting. Especially the locker room/showers/steam room. I've been coming here for a year and not once has the shower stalls been cleaned or power washed. There's grime and mold in every crevices. There's only a couple of shower heads that let out a decent amount of water pressure for you to wash yourself, while others just drizzle. Alot of people I've talked to feel the same way I do and a lot of them have migrated to this other gym. I will be joining them. I would have left sooner had I not been talked into pre-paying for a whole year. That was my bad.

Source: Google

★ 1

I signed up for a 3 day trial being I’ve never actually been to a 24 hour fitness and live two blocks away. I showed up and no manager was present to “sign off” on a guest pass, but I was given a 20% off select memberships… Oh well, plenty of other gyms in the area.

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★ 2

The showers were disgusting. It's obvious they haven't been properly cleaned in years. Just gross

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★ 5

Great atmosphere and amazing staff

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★ 5

This gym is always so clean And the staff is super friendly. I love coming here I always get the best work outs. My trainer destin is amazing too!

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★ 1

As a potential and likely future member, my 3-day guest pass experience at 24 Hour Fitness in Richardson was appalling on only the first day which I've been robbed of. I biked to the gym in hot summer weather only to be turned away due to policies against guests during "peak hours." The woman at the desk showed no consideration for potential future members like myself, who had not been informed of such policy until arrival.

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★ 1

Had to drop this down to two. This place is filthy and management obviously doesn't care at all about it. Several requests by several members have gone unanswered. The paper towels were constantly not filled so they pulled all three dispensers out of the bathrooms. The soap on the showers is often unchecked. They never scrub the showers. Theresa in the mornings is amazing but it's obvious the night crew does absolutely NOTHING to help her. Whomever opens Fridays is almost always late, sometimes as much as 30 minutes. This place is atrocious.

Nope, pretty much exactly the same. I'm quitting and going to Lifetime.

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★ 2

I used to come here frequently several times a week. The equipment was either broken or rusty almost broken. The machines were never wiped down by other members. The gym was hot don’t think the air ever worked I paid alot to only get so little. I did enjoy the app they have but it’s time to find a newer gym with functional equipment so I can get a good workout in.

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★ 5

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★ 5

Everything is good very good !
Please fitting room in the bathroom please clean up. Thank you very much.

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★ 4

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★ 1

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★ 5

I miss Theresa so much. When I have a chance, I’ll come and visit someday because I’m hopeful that she’ll understand that I moved out from Texas area. While I’m not there, I wish that Lin would leave Rachael and her friends alone.

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★ 2

I cant believe 24 hour fitness isn't open 24 hours. The ones that actually are open for 24 hours are a half hour drive away from me, so I can't even upgrade to one that does...

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★ 5

As far as equipment goes, could be better or worse; no complaints though. The staff, however, specifically Seth, is excellent. Seth was knowledgeable, understanding, and able to help me effortlessly. Whatever you pay him isn’t enough, get that man a raise and I’ll happily be back

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★ 2

The gym is much smaller and more unkept than other 24 hour fitness, with buckets to catch leaks, bad bathrooms, and months without rope attachments. Not the best gym, not for the price.

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★ 1

The manager zack is nice but could use some improvement on guiding his team.
And cleanliness of the facility

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★ 1

I went with my husband as a guest but I was told since it is summertime they are not honoring visitor passes. I was offered a membership at a good price. We used the jacuzzi and it was great. The problem I have is the WHOLE swimming area is disgusting. You can literally see black (what I think is mole) in between the tile lines. I wanted to throw UP!!!!!!!!

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★ 2

The gym has the necessary equipment needed for a workout but the reason I’m giving this place 2 stars is because of how outdated and dirty it is. The machines look like they haven’t been cleaned in years and are clearly not thoroughly cleaned at the end of the day. Most of the machines are also incredibly outdated (if they even work). If the gym itself is dirty, I wouldn’t dare to go into the pool or jacuzzi. This place really needs a cleaning crew and maintenance team. The only plus is how spacious it is.

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★ 1

I come here with a valid guess pass & ID as said on the confirmation. I'm put through a whole 'rigamaroll' because I don't live in the area. I'm told I need to sign up and pay. REALLY???? 20 minutes wasted time. I was also called on the phone & it was not mention ed that I need to live in the area. Will be sending the District Manager a letter because this was utterly ridiculous. On top of that he claimed my confirmation didn't matter. Just crazy. Why offer guest passes. TODAY4/8 @330pm.

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★ 1

So, they still can't seem to make it on time on Fridays. This morning I stood outside the doors until 5:10am... my phone, AT&T, said it was 5:10am. So I finally walked to my car and left, followed by three other cars. Around 5:40am I called the gym and someone answered. He actually claimed that the doors were open at 5:07am, and acted like even if it was only 5:07, which is wasn't, that it wasn't an issue at all. He was literally like, "What are you complaining about? The doors were open at 5:07am". What he's missing is that this is a conversation that we shouldn't even be having because the gym is supposed to open at 5:00am! Not 5:07, not 5:10, and not after 5:17 as it has once before... the posted hours are 5:00am! As some of the other contributors have stated, with the notable exception of Theresa who opens Monday-Thursday, the rest of the staff doesn't seem to care. I have to be to work at 6am, that means 10 minutes to clean myself up after a workout, a 15 minute drive, opening the gym 10 minutes late, that leaves me about 20-25 minutes to workout, if I don't take a few minutes to stash my stuff into a locker before going up to the workout floor, and they're just like, "Well, we WERE open at 5:07. What's the problem?", lol. This place sucks on Fridays.

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★ 4

It’s a nice gym however, it’s not 24 hours like it says… the gym closes by 10 I believe. So if you’re like me who likes to go later in the day because of work/College, you’ll have to plan and cramp up your schedule.

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★ 1

They have a pool and most of the equipment works. The facilities are not very clean, especially the floors. It has gone down hill.

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★ 4

Glad there's finally 2 people here in the mornings when they open! There is one woman who is always here early and is always busy cleaning and organizing I'm glad she finally has some help. Wish this place was open 24hrs like it's namesake, it's so close to where I live.

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★ 4

Things have gotten a lot better here, they finally got Theresa some help in the mornings so she's not having to do it all by herself. I really think this gym runs better when there's at least 2 people in the mornings when they open. I hope they keep the schedule that way. I have also noticed paper towels and spray bottles have been restocked as well. The only complaint I would have is some of the machines are pretty dated and the fans on the nicer treadmills don't work. Other than that, I would say I have yet to run into a machine that is "out of service" which is a good thing as I have been going to this gym since July of 2022. I do wish they were open earlier, especially considering they're called "24 hour fitness", and I know there are some that are 24 hours but they're not called "24 hour fitness...maybe".

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★ 4

I been here for at least 6 years. The equipments are getting old but still manageable.

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★ 2

Worst hours of any gym. Close at 8pm on a weekend? Shouldn't close at all when the name of the gym is 24 HOUR FITNESS. Completely ridiculous to me.

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★ 5

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★ 1

Bathrooms are never clean is stinky and only like two bathrooms open in ladies bathrooms it has been like that for more than 3 months also bottles of sanitizer ,are always empty or no towels paper can’t believe the manager hasn’t done anything to fix this problem .

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★ 2

No problem with the people or staff. The place is just so out dated. It doesn't feel like I can get a quality workout in and feels like I might get robbed here.

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★ 1

Everything in the gym is not clean. Worst service ever.

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★ 5

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★ 3

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★ 5

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★ 1

Gave 2 stars a year ago now down to 1. With the exception of Teresa, who opens on time and sometimes early, the rest of the saff is inconsiderate of customers time and arrive late to work and opens after 5am. Gym is dirty and sauna is a major code violation. Smells of urine and looks to be rinsed once a week. I've been a member for over 10yrs and the gym continues to decline. Members complain and notify staff of issues but nothing changes.

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★ 5

Great equipment, plenty of space and great location.

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★ 3

The gym is ok.

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★ 1

I have recently enrolled with this gym and although it gets the job done, this place is in desperate need of new equipment. It’s clear that maintenance isn’t a top priority for management and it’s annoying how these complaints have been said for years and still nothing done to address it. Based on my experience at other 24 hour fitness gyms in the area, this is the worst one and would rather go to the one in Plano off 75. Please do something about these old, rusted, barely working machines!

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★ 4

I’ve been going to this gym for two years now. It is definitely an upgrade from Planet Fitness and Fitness Connection as far as amenities and locations. My only complaint at the moment is that the steam room used to get cleaned regularly but in the past few months it has been neglected. There’s constantly dirt on every surface in the steam room and green mold expanding more every time I go.

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★ 5

I really enjoy this gym. It has good equipment wifi, classes, pool with saunas and whirlpool. Plus a lot of other areas I haven't even used. I workout then got to the saunas and whirlpool and sleep great. Sometimes I just go to relax in the saunas.

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★ 1

This gym is big but all the are either loose or rusted. Looks like ancient machine are there and no cares about it

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★ 5

Just met Janelle she was such a beauty! Keep it up mama.

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★ 5

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★ 3

Had to drop it back to a 3. I should start taking pictures of the empty paper towel roll in the mens room and pile of bottles in the pool area trash can. They blamed the abundance of paper towel waste on their own customers. It’s not a bad gym but, it’s legit living off it’s name. I’ll probably switch soon.

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★ 1

Skip this gym

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★ 1

Run from this gym the worse management ever!! RUN!

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★ 5

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★ 5

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★ 1

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