★ 5

9 rounds has helped me get in the best shape of my life. They also have a great model which allows busy professional show up on their time and knockout a killer workout in 30 minutes! Pete and his team are awesome, motivated, positive trainer who are passionate about your fitness journey.

Source: Google

★ 5

Source: Google

★ 5

Great workout! Super fast and does not exactly what you need it to. Definitely recommend !

Source: Google

★ 5

Excellent work out and quality trainers!! A must if you enjoy working out with resistance. The heavy bags are my favorite. Not only have I lost weight, but have maintained my muscle. Love it!!

Source: Google

★ 5

Source: Google

★ 1

I came to just try it out and I told them we traveled for work a lot so I was only doing one month and the lady we signed up with said it was fine she said since it’s a month I’ll even discount it for you guys. We signed what I assumed was waivers but was the contracts. I called and cancel but I was still being charged, I let my bank know and today I get a call letting me know 900 was sent to collections for this place. I went there a year ago. Do not go here just a big scam.

Source: Google

★ 5

Super convenient, in and out in just 30 minutes. Best way to finish a stressful day is hitting 9Round, punching the bags 🥊
Been going for close to 4 years and always a great workout, challenging, intense, and fun.
Good for all fitness levels. Trainers are friendly and helpful, explaining every exercise and keeping an eye on your form, while motivating and encouraging you.
Workout always changes and keeps you coming back for more!

Source: Google

★ 1

Worst franchise owners ever, DO NOT SIGN UP HERE.

They will keep tacking on fees when you try to cancel and even when you accept to pay those, next month you will be charged again. Amy is a nightmare to deal with.

AVOID AT ALL COSTS.

Source: Google

★ 1

Lack of professionalism and terrible response time. Cancelled my service 3+ weeks ago, yet the charges keep accruing on my credit card, no response from the Company...will have to deal with your bank / credit card company rather than them. Avoid if you don't want to deal with headaches.

Source: Google

★ 1

DO NOT. I repeat. DO NOT SIGN UP FOR 9ROUND. My husband loved this place. Loved the flexibility of being able to come in and work out whenever he wanted. He then tore his ACL and needed surgery. We reached out to put his account on hold while he recovered and then restarting service and payment (per the contract) when he was able to work out again. Couldn't arrange this at the location. We needed to talk to the owner. We called and called. No one ever called us back-always referred us to the owner who never returned our calls. We emailed asking for someone to talk to us; we provided the surgery records. Nothing. 9Round kept charging us. This went on for weeks and weeks. Had to involve the credit card company. Still continued to get charged. We were done with 9Round. We no longer wanted to go back. After fighting through this for months someone FINALLY reaches out to say that the account was frozen per our wishes, but we were still charged. And that we need to pay over $500 to buy out his contract. The whole thing is insane.

All we wanted was for his membership to be put on hold for the 6-9 months it took him to recover from surgery. We wanted to keep going. He would have likely continued renewing his contract. This whole thing was just such poor customer service and scam tactics.

Do not sign a contract to join. God forbid if anything sort of permanent disability or death happens to you, you cannot get out of the contract.

Source: Google

★ 5

Amy did an amazing job helping me process my payment, extremely helpful and kind. I had issues at first but she was quick to resolve any concerns I had. I definitely recommend joining 9 rounds (The Heights), the team is one of a kind.

Source: Google

★ 1

Honestly its not worth the money. Even if you try the month to month its not worth it. I tried to cancel my membership and called several numbers all of which are like cell phones that doesn't get answered. When I did explain to someone about me not being aware that my card was already being charged she told me that's besides the point! Then said I'm getting an attitude with her! Ridiculous. The amount of money I paid, I found a personal one on one trainer for less than their expensive price.

Source: Google

★ 1

Started great and most trainers were good and engaging, so I enjoyed going. Then I injured my shoulder and had to freeze my account. They charged me $26+ for freezing the account, which I found odd but I figured it would be for only a couple months, so I didn't mind because I wanted to go back. Then I found out that my rehab will be significantly longer due to a toren muscle so I had to cancel. That's when the owner decided to charge me a full months fee ($100+) knowing that I had to cancel due to injury. I called and spoke to a very rude woman who clearly cares more about the contract aka the money rather than the customer. She even had to audacity to say "there's always a few of you that do this..." Hmmm wonder what she meant by that.... Nonetheless, she offered a voucher for the greedy amount they charged me which I would be surprised if I actually receive it. Had all intentions of going back once healed will definitely not. They kept my $100 but lost a lot more in the long-term...

Source: Google

★ 1

Amy is super unprofessional and rude. 9 rounds is this who you really have managing your company????? She doesn’t care to help customers? She doesn’t care about customer service. Everyone is just money hungry….. please do not over look these reviews you will regret signing with them

Source: Google

★ 5

Source: Google

★ 1

This company is owned by professionally very poor skilled people. For the money you pay, you get a very rude customer service. If you’re considering to sign up to this gym, think twice as you can sign up to the luxurious and professional gyms around Houston like Life Time for almost the same amount of $$. I had a terrible experience here. Do not recommend it! I wish I had seen the reviews before how they use the membership payments all the way they can to rip you off even though you don’t show up to the gym anymore. Pete and Amy were horrifying to deal with and I have to call my credit card company as I don’t trust these people for not charging my card anymore.

Source: Google

★ 5

I have been going here for over 6 months and loved it! I have gotten in great shape. The trainers are great about pushing you and learning if you like to be pushed. Cancelation was so easy. Once my contract of 6 months is up it auto renews month to month and all you have to do is put in a 30 day notice. You still get access to the gym the whole time!

Source: Google

★ 5

Source: Google

★ 5

The time flexibility/various exercises/clean atmosphere/music/personal trainer-attention/results

Source: Google

★ 3

Love the gym and concept, even the owner Pete. However I had to find out the hard way after tragically breaking my leg that the “billing department” and I use that term loosely, representative Ayesha is unprofessional, unresponsive and downright nasty. If you choose to work out here, beware of the contract which requires you give 30 days written notice, even if you can’t walk, much less kickbox. Even after giving notice, I was charged one month further and when I disputed it, I was offered a voucher for a future month instead of the refund I should have been given. Again, I loved Pete but he should really look into who he trusts his business to.

Source: Google

★ 5

I cut hair for a living so this workout was perfect for me.. I love the 30 minute workout before I go to the Barber shop it gets me started for the day. I have been a member for 3 months now and I haven't had a workout like this since I played sports in school 20 years ago. I an tell how much more endurance I have now compared to when I was a visitor. I have started bringing my family with me to class which is a plus so we can get in shape together. Thanks 9rounds for the wonderful service . NAT COLI-ON THA BARBER
BARBER @SEVEN DEGREES BARBER SHOP AND NATURAL HAIR SALON

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

I have been going to 9Round for over two years now and love it! I have a busy schedule and appreciate the fact that you can show up whenever and complete a challenging workout for 30 minutes. The workouts are always different and hit all major aspects (i.e. cardio, weight training, etc). The owners are great and the trainers push you/help you during all 9 rounds. I would recommend to a friend!

Source: Google

★ 5

Source: Google

★ 5

Great 30min workouts!

Byron is very patient, brings positive energy to every workout.

Source: Google

★ 1

Source: Google

★ 1

PLEASE READ MY COMMENTS ! Being threatened to pay all the 5 months even though they admitted falsely charged me for 2 months. there is no apology. talked to the staff in June to cancel it after 1 month of trial. she said " ok, i will take care of it". found out i was still charged in September, talked to the manager back in September, they promised 3 months of credit store in return, and clearly stated that they will stop charging me. but none of their words counted. Have written notice in September, I was still charged 2 more months. so I had to called the bank, and what I got from 9 round was "I don't care what happened or what we said over the phone, we only look at the contract". plus Apparently i am one of the many others down here that fell for the "contract". I’m also reporting them to the Better Business Bureau. Their business tactics are unethical. I hope you don't go thru the same thing as me and many of others here.

Source: Google

★ 5

Source: Google

★ 1

0 Stars Absolutely take advantage of people when they signing people up. I wish I had seen the reviews before about how they take advantage and all they care about is money. The owner Pete is really rude and has bad customer service. He doesn't care whether the trainers he hires are even properly trained. Then had a person by the name of Amy contact me and literally treathen to have lawyers contact me if I didnt pay for the 2 months after my 6 month contract had ended and they automatically go to month to month without letting you know. Very displeased with this so called gym. Will not wish for anyone to go through what I went through.

Source: Google

★ 5

I absolutely love this place! It's so convenient and really is the best value you can get. The trainers keep you engaged and motivated. Allison is by far the best. She is so energetic and you can tell she is happy to be there!

Source: Google

★ 1

Be careful and read all fine prints. Their contract terms are illogical and if you cancel the membership and somehow unintentionally violated their terms, they will not contact your for few months and you will find out about your account going into collection agency. I’m reporting them to the Better Business Bureau. Their business tactics are unethical.

Source: Google

★ 3

Good gym and great idea, but very overpriced.

Source: Google

★ 1

Good workout but membership terms are very counterintuitive in my opinion. Even though you pay a month in advance you need to give a one month notice before you leave, so if you need to leave unexpectedly (like me) you will end up being required to pay 1 month and maybe even more for nothing. Not cool....

Source: Google

★ 5

Source: Google

★ 5

Awesome place

Source: Google

★ 5

Great workouts, physically and mentally challenging, very positive atmosphere in the gym, and motivating coaches

Source: Google

★ 5

Best workouts of my life!

Source: Google

★ 1

Source: Google

★ 1

I pulled up to this business and I checked my phone b4 I was going into business. This guy comes out asks me if I'm a member and I said no,so he told me to park elsewhere. I am handicapped and I was in shock that this cared more bout the parking space than a future member

Source: Google

★ 5

Great workout, fun atmosphere, good deal- unlimited classes walk in when you want. Highly recommend.

Source: Google

★ 5

Source: Google

★ 5

I went for my free workout, they gave me an extra. So I went twice. The staff was really cool. I was sold. Its such good cardio and good music! Pete, the owner, is very trusting and generous. I bought a membership but couldn't use it because I got in a car wreck. He allow me to postpone the starting of the membership-- that made me so happy! Thanks for understanding. I am happy to say I started last week!

Source: Google

★ 1

If I could leave zero stars I would. DO NOT GO to this gym the owner Myla has no customer service and only cares to collect your money (which is too much). You can get a way better work out at any other gym or kick boxing gym with better trainers and a WAY better owner for half the price.

If you try to cancel your membership or freeze be prepared to have be charged additional to do so. Then when you do cancel it you will still have to pay a whole month even you haven’t been using it for months before. Makes no sense to me at all and for these new owners to be that desperate to collect every penny is sad. Good luck on your business!

Source: Google

★ 5

Great and fun workout!! Myla and Pete are awesome and really help you through the workout. Highly recommend it.

Source: Google

★ 5

I’ve been very happy since joining 9Round and recommend it to anyone trying to get fitter, tone or lose weight. I’ve lost 16lbs and toned up arms and shoulders. This has been in combination with good eating and other forms of exercise but the 9Round workouts have helped tremendously. Special shoutout to Andrew at the Houston North Loop location who is one of the best trainers I’ve ever worked with. He is motivational, really pushes you but isn’t aggressive or in your face. The best thing about 9Round is the drop in drop out factor. Not being tied to specific start times and flexibility is very important to me. It’s a great concept.

Source: Google

★ 5

Source: Google

★ 5

No class times so you can show up on your schedule and get plugged in for a quick and intense workout. Great trainers!

Source: Google

★ 2

Good workouts but Horrible experience with one of the owners Myla. She was very rude to the employee that was with her. Yelling and such and using foul language. Myla introduced herself and seemed very stuck up like she thinks she is special. I will not be coming back to this location. Good workout though.

Source: Google

★ 5

Great location! The coaches are awesome. They are great motivators. Love that I can get my workout done in just 30 minutes. It's a great workout.

Source: Google

★ 5

Source: Google

★ 5

This place is really great! The trainers are always encouraging, and pushing you to do your best. The workout is quick and high impact to get you moving and your heart rate up.

Source: Google

★ 4

Good workout! Trainers are always paying attention to you, even when you want to be lazy 😜 they will motivate you to keep going!

Source: Google

★ 5

Great, place & friendly trainers. Happy w. my membership!!

Source: Google

★ 5

Love this place, show up whenever you want, staff is great, 30 minute workout and go.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

Fun workout, even for and "older' girl. Leave drenched in sweat! Trainers are full of enthusiasm and guidance for each station.

Source: Google

★ 5

Source: Google

★ 5

I love the workout and the team of super friendly, knowledgeable, and encouraging trainers.

Source: Google

★ 1

First time going in 2017 haven't been yet being seing for a while Now. Going this year.

Source: Google

★ 5

Started my workout April 6th and as of today, May 2, I've already lost 12lbs. I love the fact that it's ONLY a 30 min workout. Don't get me wrong by the time you finish you'll feel like you worked out for hours. Same affect, less time! I love it!!! The group that works there are the sweetest, most inspirational, encouraging people. They make you want to come back! Crossfit for me was a waste! 9rounds is money well spent!!! #TheworkoutHATER

Source: Google

★ 5

Awesome workout!

Source: Google