★ 5

Best soccer place in dfw.

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★ 5

Met my sons trainer great space

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★ 1

Very rude staff

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★ 5

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★ 5

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★ 2

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★ 4

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★ 5

Great place for soccer, personal training, and my current go to for power lifting training 3x/week!

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★ 5

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★ 5

Great place to practice, especially when it’s freezing outside.

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★ 3

Good facility, could do with better maintenance

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★ 4

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★ 5

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★ 5

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★ 4

Good turf with net on all sides.

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★ 5

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★ 1

The owner of this place is a prick. The staff are rude and had it not been for the fact that there is no other available option for the times we play, we would not play here. Our game starts at 8 am but they open the doors later than that and as soon as it’s 9 am, on the dot, the owner walks in mid-game interrupting our last minutes as if we owns the place…oh yeah he does own the place and abuses his authority. As customers that have been coming for years, we just ask for some courtesy.

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★ 4

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★ 1

I was extremely disappointed to say the least. They had scheduled back to back games with no break in between which meant not only our team game was delayed but it was extremely crowded. On top of that upstairs balcony was closed. With the increasing cases they should try to schedule games apart so number of people are reduced inside.

Second problem is that Refs don't protect goalkeeper in the game. Normally refs stop the other team players once goalkeeper has touched the ball. Not here though, i saw 4-5 collisions and one time other player almost connected their kick with the goalkeeper's head.

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★ 1

Indoor is cool itself, but management is terrible and make playing unfortunate.

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★ 5

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★ 5

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★ 5

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★ 5

Tuesdays/Thursdays/Sundays are mens division while Mondays/Wednesday/Friday’s/Sundays are Co-Ed and it’s an awesome facility 🔥⚽️🙌🏼

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★ 5

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★ 4

Lugar para hacer deporte, visite este lugar invitado a ver un jurgo de soccer indoor, sitio agradable para pasar el rato

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

An Ideal Environment for Family FUN and activities! Also Private Pilates Appointment.

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★ 1

Very unprofessional staff. They have teenagers staffs that are disrespect.

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★ 5

Good to be back in the field!!!

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★ 5

Played here twice since the weather wasn’t great outdoors. It’s a soccer field but we played flag football. Had a great experience! They have flexible hours too.

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★ 5

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★ 5

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★ 5

Really crowded granddaughters team got first place.. go THUNDER

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★ 4

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★ 5

Love what Clay Mack does with DB's is amazing, my sons technicchanged after 1 session

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★ 1

Una gran experiencia haber compartido tiempo de calidad con líderes en este lugar 😃

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★ 5

All fields complely enclosed so no getting smacked in the head.. and a c is comfortable.

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★ 5

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★ 5

Nice person nice place

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★ 3

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★ 1

Worst refs ever… they are super bios when they have friends on the other teams.
If they don’t know you good luck by getting so many wrong calls

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★ 5

Great place for indoor soccer and training facility.

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★ 5

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★ 5

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★ 4

The facility is brightly lit & very modern.

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★ 5

They are doing what they do best train the future. Go speak with Mr. Johnathan Johnson about speed and agility.

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★ 4

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★ 5

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★ 4

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★ 1

Terribly managed. Never cleaned. Will never play here again.

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★ 4

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★ 1

I do not usually write bad reviews, but I have never paid so much money for bad service.

Terrible customer service...
1. Disrespectful staff sit behind the counter and laugh off what you’re saying or ignore you completely. There was one person who did try to help, but the systems are disorganized.
2. They require numbers on the back ironed(no tape or writing) but do not have any iron and will charge per game if you do not have one.
3. Refs..there was a not a ref for half the first part and when the 1 ref appeared they did not seem to know all the rules
4. Game times change and there is no alert system. So you have to continually check the website

We paid 3 fees to play, so we will play this year. If you can play somewhere else... do so!

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★ 5

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★ 4

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★ 4

Cool place! But dated! Think for $5 a person you can rent the space for practice. We came here for a Summer Camp.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

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★ 3

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★ 5

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★ 3

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★ 4

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★ 3

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★ 5

Spectacular! Got my first goal today!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Fun place to play soccer, however cleanliness is not the best and it's right next to a sewage plant so it smells when you walk in.

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★ 5

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★ 4

One of the best place to train or get your child train at.

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★ 3

I've been playing here a little over 10 years. It's not the nicest facility as far as cleanliness, but I think it's fine for going in and playing an indoor game or 2. The staff is chill and the refs are generally good with the occasional bad ref or average ref who has a bad game. Lot of regulars that go there who enhance the experience because they're good people.

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★ 5

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★ 4

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★ 5

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★ 4

Good indoor ground for cricket.

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★ 3

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★ 5

Always a great place with even better people

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★ 1

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★ 4

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★ 5

Ok

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★ 2

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★ 3

Place is good but the refs dont know what to call half the time.

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★ 5

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★ 5

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★ 3

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★ 3

Tienen torneos constantemente, el nivel no tan alto

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★ 1

The customer service is absolutely ridiculous here. I really don't know how this place survives compared to other complexes like Blue Sky and Inwood right down the road.
We had an awful experience with Asher. The silly thing is that it was over $2. ONLY two freaking dollars.
My problem was not that we had to pay $2, it was the consistency and the unprofessionalism. For one, we have rarely been charged this before. You can't have the same number as a teammate and especially at the start of a season, they are extremely relaxed on this. There is no need for the lack of consistency. They also couldn't charge $2, since it is a $5 minimum on a credit card. Therefore, that poses a problem for people that don't carry cash anymore, which welcome to the 21st century, a lot of people don't carry cash, especially when they are coming to work out. When trying to reason with them and say, "hey can we just put a note on the file and if I don't pay by my next game, then I won't be able to play?". He would not even work with us, even though we have both played on teams there for years. AGAIN IT WAS TWO FREAKING DOLLARS.
It was paid, but after that was the real issue. The kid, Asher, clearly doesn't have customer service experience. He starting talking to his peers about the situation and about the other players that were playing. It was wildly unprofessional and extremely disrespectful. Using profanity and unnecessary jargon to describe players and our situation. He also stated that he felt like we were rude and if he would have liked us, it wouldn't have been an issue to waive the fee entirely. We were offering to pay the fee this weekend at our next game...What?
I even watched them GIVE a jersey with a number to a guy on the opposing team WITHOUT making them pay a dime...
In a small business like this where you are an EXTRA for people not a NECESSITY. It is extremely important to keep customers happy and empathize with them to make things work.
Be consistent! I don't care if we have to pay the $2, but you can't all of a sudden be strict on your policy. It's like this is the first time this kid has had some power and got a nice little power trip out of it.
The entire situation was ridiculous. As a business manager myself, I would hate to have someone like this on my payroll and running away my business, especially when your profits are probably minimal anyway. There was no need for him there anyway. He sat behind the guy at the front counter watching videos the entire time we were there.
All in all if we could move our team to a different location now, I would. I would also discourage anyone else from starting a team at this location, when there are two Blue Sky's decently close to here.

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★ 1

Terrible customer service this place is literally run by kids who have no experience on customer service at all..the refs are terrible as well they actually get in players face and start yelling at them and threatening players to wait for them in parking lot my son was actually scared about the whole situation and I was telling the referee not to talk like that in front of my son and he completely disregarded what I was saying and continued to argue with my husband found it completely disrespectful don't ever want to come back to this place we have been coming to this place for years and saw what a difference it was then when the owners were actually running this place!!

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★ 5

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★ 4

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★ 5

Awesome gym and soccer field.

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★ 5

Neat place

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★ 5

One of the best indoor soccer facilities in DfW area. Perfect for 8 a side game.

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★ 5

Nice place to watch a game. Facilities are well kept

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★ 3

Seems to be disorganized at times

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★ 5

Nice field and plenty seating for watching

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★ 5

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★ 2

Dangerous Play. This place is run by kids that won't take responsibility of keeping the play clean on and off the field. I have gotten a concussion here while multiple teammates have been injured to the point of needing to go to the doctor. Each time the refs never showed a card and barely had a talk with the player. Players are allowed to play even if they are drunk. Fist fights have broken out several times and I've seen one go into the parking lot where someone hit another player with their car and the police had to be called.

Over Thanksgiving they put new flooring in and replaced the toilets (that never flushed before) in all the bathrooms. So great job at trying to keep it clean and nice. Also the turf is nice so when you do fall its not so bad. But, all this doesn't outweigh the problems and for those reasons my team signed up for other indoor leagues.

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★ 4

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★ 4

Clean and well managed. Rented the indoor field several times for soccer practice and have never had any issues.

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★ 5

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★ 5

Great facility for indoor soccer! Great rec leagues available for all levels.
Love playing with my kids... don't love the aches and pains afterward!

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★ 2

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★ 3

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★ 3

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★ 4

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★ 5

Nice

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★ 2

The field is nice, but some of the refs suck!! Billy and his friend are the only good refs they have, but when they put someone else the game goes out of control... they need to train them and stop charging a lot!

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★ 5

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★ 5

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★ 1

No customer service whatsoever!!
Runs by bunch of kids
referees are not even old enough to be referees
they only have one ref per game and they do a poor job
rude managers and staff

not professional at all.. don't go there unless you want to get hurt! referees don't care about your safety

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★ 2

Poor management and bad customer service.
All they care about is money they don’t care if you are safe or having fun playing soccer. I played on Tuesday night adult league and had a bad experience. They are so cheap that they only assign one referee to your games and that referee has no ref certification or grade 8. Most of the time referees are under age and has no experience so there is a high chance that referee can’t control the game and you’ll get hurt. (There are couple of good referees but 80% are just young with no experience and certification)
They make the games so intense that we had to just leave in middle of the game so we don’t get hurt.
3 of our players broke bones because of bad calls.
Like I said all they care about is to get your money and don’t care about your safety.

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★ 3

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★ 5

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★ 2

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★ 4

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★ 5

Nice 6 a side pitch

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★ 5

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★ 4

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★ 5

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★ 5

great facility

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★ 1

This place SUCKS! The refs SUCK! The staff SUCKS! There is no room to stretch or prepare for the game because of the weight room portion of the building. The same rules don't apply to everyone equally. Everyone here is STUPID.

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★ 4

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★ 4

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★ 4

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★ 4

I play indoor soccer here every Friday night

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★ 5

Friendly staff and lots of teams to play against

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★ 5

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★ 3

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★ 3

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★ 3

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★ 4

****Weight Room based review ****
One of the best places to train if you don't rely on Hammer Strength machines. Old school feel to it. Just needs a different leg press and leg extension. Other than that, it's perfect.

Keep in mind I only use the weight room. I do not play soccer here.

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★ 5

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★ 4

Best indoor soccer in dallas

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★ 5

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★ 5

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★ 5

Love playing here ! Very well organised and fun

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★ 4

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★ 1

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★ 5

Besides the long drive. The the field is big large space the customer service is good nice and friendly. They do a nice job of keeping it clean. The whole system is is good job well done.

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★ 5

Killer

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★ 4

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★ 4

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★ 5

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★ 5

The weights are pretty solid. 👌

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★ 3

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★ 3

Decent indoor facility that also has a gym

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★ 5

Awesome location for indoor soccer. Field is awesome and they have leagues running all week long.

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★ 5

Great indoor facility and the kids coaching classes were excellent

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★ 3

Some refs are bad. Place needs to fine teams that don't show up to late games. The staff isn't friendly most days. Love the size of field.

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★ 5

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★ 2

a little run down and very small and cheap

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★ 5

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★ 3

not great for spectators

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★ 4

I've seen Tony Romo play here. If it's good enough for him it's good enough for me!

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★ 4

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★ 4

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★ 3

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★ 2

Very disappointing. Management could do better.

One team dropped from our division (the bottom). Management put a team together to take their place with all very experienced players. The game was quite lopsided and showed management's lack of understanding about why we are there; to have fun.

Management might have been better served putting up a lesser team so all could have fun, not just the professionals playing against weaker opponents.

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★ 3

Soccer is fun. Staff could be more upbeat and excited. Refs are okay only one or two really good ones rest are not very into games.

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★ 2

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★ 2

As of late, this place has not been so great. Kinda pricey and the day my team plays there is always some Jr. High/High School football team having practice on the warm up field which makes no sense because it's a soccer facility and I'm paying membership dues. Refs aren't that great either.

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★ 5

I have played indoor soccer in Dallas at many indoor facilities. I have to say that American is my favorite place to play. The staff and the refs are always nice and do a great job!

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★ 5

Haters gonn Hate!!!! I'm not an employee nor a referee and I love this place(: with the exception of lupe ... She is mean 😂😆😎⚽️⚽️⚽️⚽️⚽️ Oh and the gym is awesome as well they have all the equipment I need ! 👍👌💪
The only referee I don't like is the little Egyptian one because he is a huge Madrid fan and he found out barça is my squad so every little chance he gets he cards me ... So this is to him 👎 ... But foreal I love this place made a lot of new friends here 👍👍👍☺️
In my opinion it's a ⭐️⭐️⭐️⭐️⭐️ Place 😉

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★ 1

Saw a member of management throw out another team's player mid-game yesterday for not having an ironed-on number (she had apparently written her jersey clearly on the shirt and the refs had ok'd it beforehand). Seemed super petty to me. Place should let players play the game.

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★ 1

The management here is horrendous (especially one of the female heads). They care much more about money and appearance than the game. Our team should have read the other reviews first and taken them to heart. Change the management and I would consider returning. Until then there are many other facilities around town where they appreciate that players' main focus is just playing the sport.

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★ 1

The 'managers' there always have the worst attitude and are don't try to accommodate in any way. We took our money elsewhere.

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★ 1

So my team has been playing here for 7-8 years now and the last two years the management has taken a turn for the worse. The owner doesn't care about his loyal customers. We had an issue with one of the refs and when we contacted ownership about the issue the first response he makes is, "if you don't like it go somewhere else." As someone who has been in sales and management for years, you don't make that comment to long standing customers who you know by name. There are enough places now that we will be going elsewhere. Ralph, you are a horrible owner and business person. No management skills and your staff cares just as much as you.

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★ 2

If you want to play in a league that is WAY overpriced compared to the professionalism and management provided then play here! I have played a few seasons here and after this last time I played I had to write a review.

The officials here are HORRIBLE. There is probably two decent officials here, with one named Billy who is great at what he does and is fair to both teams while managing the game very well. The other officials WILL cost you games on bullshit calls with no obvious reasoning. I understand officials have hard job having been one myself, but not giving cards when needed to control a game and counting goals that should not have been counted has happened too many times.

We played in the Championship of a Men league recently and the referee literally cost us the game by allowing multiple goals that were caused by his error and lack of knowledge, while not pulling a blue card to save his life! If a ball crosses the goal line after the clock is out, then it is NOT a goal. According to this facility it is though! It is ridiculous to have to pay that much for a league to get bad officials in a Championship game. We only lost 2 games all season, both being due to horrible officiating and costly mistakes on their end. The management is equally as ridiculous for not correcting the problem in a Championship game and letting referees go untrained.

Moral of the story:
Facility is pretty decent to play on
WAY overpriced for quality of management and professionalism
Officials are untrained and unfair, and should probably get out of the profession
Management lack required skills and professionalism , and will back their untrained officials
WASTE OF MONEY AND TIME
Find somewhere else to play!

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★ 5

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★ 5

Great & Excellent Staff! Came to American Indoor in 2008 and been training there ever since; both as an athlete and then as a trainer. It's where I call home and birthing grounds for my business.

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★ 5

I have played here until I moved recently and it is one if the best facilities I have played in. The facility is up to date and the staff is laid back. Don't be a douche and you won't have problems that other people say they have had.

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★ 2

The playing facilities are great (full size field is in solid condition), but the management and their policies are awful - to the point I would suggest you NOT play here.

Just read the previous reviews by others below to understand what policies and terrible (occasionally deceptive) customer service is to be expected. They have not changed. If you sign up to play on a certain day (say, Sunday), expect to play 25% of your games on a different day.

Refereeing is a toss up in terms of quality, but it's a recreational league so it's not high on my complaint list. Although for the $85/game they charge in team fees, you'd expect some consistently decent officiating. Really, it's just one or two bad ref's who ruin the experience and the rest are pretty good referees and people to work with.

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★ 4

I play here on a Wednesday night coed league and I have to say I am pleased with the facility. I have been to others around town and I enjoy the most being here. With a super tall ceiling and the field layout the size of a hockey rink its much better than the field sizes when compared to Blue Sky or Indoor soccer zone. I will continue to play here because of the reasonable team fees and the manager I deal with, Ben, who is great to work with.

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★ 2

This is by far the WORST indoor soccer facility in the DFW area. Very inconsistent on facility rules.. Friends of the owner or employees are basically allowed to do and say whatever they want. Employees play on teams and referee bias is obvious. The owner even plays in the men’s league and loud mouths players on other teams yet the refs do nothing because they are scared of carding their boss. Staff is rude and doesn’t pay attention during games half the time. Plus all of them have different answers pertaining to rules. VERY UNORGANIZED. It’s also overpriced for their crappy fields and they even make you pay $9 for a mandatory t-shirt with their logo on it. Save your money and go to blue sky - colony where you can wear your cleats!!!!!

Clearly management is leaving reviews! (Ryan O) Sounds a little commercial dont you think? You were there for two hours and can conclude that its better than both blue sky and inwood, when you've never set foot on the field at american indoor? You also happen to know the league pricing, all about soccer tots, and that AIS is "conveniently" located near every major city in the DFW? Awesome free advertising american indoor, yall deserve a pat on the back ;)

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★ 5

This is the first time that I have visited American Indoor Sports Facility in Carrollton and I was extremely impressed. I have recently visited Blue Sky and Inwood and American Indoor is top-notch. Clean and well managed facility. I stayed for a little over two hours to watch matches and the teams were very competitive and referees were very experienced. I recommend the young and old to venture to this facility for their league play! This Facility also has Soccer Tots for Families and a well stocked weight and fitness room. In Comparison to other Sports Indoor Facilities, it was well priced for Team Play and has a convenient location in North Dallas, right off Sam Rayburn Tollway / 121. Quick 5-10 minute access to Frisco/Plano/Lewisville/Grapevine.

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★ 4

As a veteran soccer player with experience playing at variety facilities and states I have to say i really enjoy playing at american indoor. The field is big and has a lovely surface. I really like the upgrades they have made with the glass walls going round the entire field which makes it easy to watch games. My team stays preregistered which means we play 8 games for 575 the cheapest i have seen in the metroplex for 6 on 6. I was frustrated not being able to wear our own jerseys at first and having to buy an American Indoor one. Then I was playing in Dallas and the team we played had three different colored shirts . It looked like crap and was confusing. I like showing up knowing the other team will not have a jersey the same color as mine. I see many hating on the refereeing. I agree every now and again i might disagree with a call but nothing as bad as some of the calls i have witnessed in outdoor mens league. Just because a ref is North Texas approved really doesn't mean much. I got flagged offside on a throw in last month!!! I was surprised to hear people say this facility allows rough play. I think the opposite. There has been no slide tackling for years and dirty play and fighting seems to be dealt with strictly. As for the owner. I like the fact he is so involved in the running of his business. He is always willing to listen about complaints and problems we may have, and explain why things are done certain ways. You might not always get your way but its better then dealing with a absentee owner. Overall I enjoy playing at American Indoor and would recommend it to anyone looking to play indoor soccer.

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★ 2

Not conducive to fair and safe play.

Good playing surface, they don't follow their own rulebooks (there are many), many referees don't call fouls and have been instructed not to, management has no power to help & blindly follows their internal policies, require you to pay to wear their branded heavy cotton shirts, may require you to buy new shirts the next season, require annual fees per-player, contradictory rules of the game, unwritten rules called differently per-referee, reschedule your games without notice, if you need to reschedule their policies are prohibitive, indoor temperature too hot at times, smells sweaty at times.

Any attempt to discuss issues with American Indoor lead to no recourse whatsoever, they take the strong-arm "customer is always wrong" approach.

Unfortunately, I believe they lack the intelligence to turn around their business. People have been complaining for years about this place.

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★ 1

Expensive Fees, poor refereeing, and arrogant staff. Turf in bad shape.

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