★ 3

Good luck canceling your membership. I've been trying for 6 months. After trying for 7 months, I finally got a cancelation confirmation email in February 2025, but they still never stopped charging me. I just found out today (October 2025). Never use this company. Go to the Ken Paxton Attorney General website to file a consumer protection complaint if this happened to you too.

Edit: turns out the reason I was still being charged initially is because the "pause" I asked for is only temporary, I think it's 1 month. The 2nd time I kept getting charged (after actually closing my account) is because there is no family account option. I thought I added my mom to my family account, but apparently it was a separate account, so when I closed mine, I kept getting charged for her account. It would have been nice to know that when I signed up, but I guess it's partialy my for for not checking my credit card statement every month.

Source: Google

★ 3

Equipment needs maintenance.

Source: Google

★ 1

My experience was terrible. I only went once, and the facility was extremely unsanitary. People weren’t wiping down equipment after use, and the bathroom even had an opened condom in it. I will not be returning.

Source: Google

★ 2

A Great Gym with an Impossible Cancellation Process
​This fitness center is a typical, no-frills gym. It's a decent place to work out, with standard equipment and an overall okay experience.
​However, the process for canceling a membership is a complete nightmare. For multiple months, I have attempted to cancel multiple times—I sent an email, called and left a message, and even had to stop payments on my credit card when I received no response. Despite my clear attempts to terminate the membership, the gym is now calling me to collect payments and has added late fees.
​This experience with the administrative side of the business has been extremely disappointing. It's a shame that a good gym is let down by such a poor and unresponsive cancellation process. If you plan to join, be aware that getting out of the contract may be a significant challenge.

Source: Google

★ 5

Source: Google

★ 1

I enjoyed my membership at Anytime Fitness Four Points while I lived in Austin. The gym was clean, convenient, and the equipment met my needs. However, my experience trying to cancel has been extremely frustrating.

When I moved out of town in May, I tried to cancel my membership by calling the gym and leaving multiple voicemails - no one ever called me back. So I visited in person several times, hoping to speak with Alex. When I finally caught him, he took down my name and email and promised to send a cancellation confirmation. I never received it.

I returned to the gym again, spoke with Alex a second time, and he reassured me that it would be taken care of. Unfortunately, it wasn’t. After moving out of state, I discovered I was still being charged for June and July. I had to dispute the charges with my bank and stop the recurring payment.

Only after that did I finally hear from Anytime Fitness billing. When I explained the situation, they claimed they had no record of my cancellation - which, of course, makes sense since it was never properly processed by staff. I was told once again to contact Alex, which I explained I had already tried (twice). They said they would look into it. I’m still waiting for a resolution.

It's disappointing that the cancellation process is so disorganized, especially when everything else about my time there was positive. I hope they improve communication and follow-through in the future. Members moving out of town shouldn't have to chase staff down or deal with surprise charges.

Source: Google

★ 1

Happy to remove the one star review once you cancel my membership. I canceled in person and thought I was good until I noticed 2 more charges. I called and was told those would be refunded. I’ve now been charged 4 more times and Corporate says there is nothing they can do. You must cancel with the individual gym and now they don’t seem to be taking calls.

See reviews below. Same issue canceling. Repeat offender. Not nice.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Anytime Fitness is a great neighborhood gym. It’s not a large gym but has everything you need! Alex the owner is very accommodating and he does personal training sessions as well. The monthly fees are competitive to the other gyms in the area. You can do month to month or a yearly contract that converts to monthly once the year is up.

Source: Google

★ 5

I love this fitness center because it has everything I need - cardio equipment, free weights and machines. I have been in early and later in the day throughout the week and the weekend and have never had a problem waiting to get my workout done. The bathrooms are kept clean, there are always sprays/towels to clean the equipment, and sanitizer to use on the way out. The owner is on site regularly and is helpful. I have been here since January 2025 and plan to keep my membership for a long time.

Source: Google

★ 5

Everything is great and I like it because it is always clean

Source: Google

★ 5

I go here for the trainer, Alex. The facility is small but not crowded and noisy like the bigger gyms. Alex is helping me to get back my strength and balance to be prepared for my travels. The facility is always clean and the equipment in working condition. Everyone is friendly.

Source: Google

★ 5

I love working out here! It’s low cost and also is never too busy. It feels like a family gym and I love that

Source: Google

★ 5

Best part is the any time of day feature!

Source: Google

★ 5

I was only there for 1 hour and they provided me with all the answers to my questions.

Source: Google

★ 5

Source: Google

★ 5

Love this place!!! Has all i need and more

Source: Google

★ 5

Source: Google

★ 5

Clean, quiet, not crowded. Alex is the manager and is quick to handle any issues and is responsive.

Source: Google

★ 5

I love this gym is a great place I will recommend they give you a key you can come at anytime 😄

Source: Google

★ 5

Very well maintained!

Source: Google

★ 5

My husband and I both work out at this location. The equipment selection meets our needs and is always working properly. Alex keeps the temperature nice and cool so we don’t get so hot during workouts. Great place.

Source: Google

★ 5

Convenient, clean, large gym with plenty of space for weight workouts, cardio, and stretching.

Source: Google

★ 5

I love this gym Alex is a great owner the place is always clean

Source: Google

★ 5

Good clean gym. Has what I need. Can get crowded at times.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

There’s always a gym close! We often have multiple to choose from within 10 minutes.
There even was one when we visited Italy!

Source: Google

★ 5

Small, but extremely clean and convenient. Alex, responds in a timely manner to address any issues.

Source: Google

★ 5

Anytime Fitness is a perfect fit for someone like me. I get up very early in the mornings. Since the change of hours for 24 hour fitness, which is not longer open 24 hours, Anytime Fitness has taken care of my early morning workouts. Anytime Fitness offers the same free weights, machine weights and Cardio machines as the larger gyms with half the cost of membership.

Source: Google

★ 5

Great gym - super clean with all the equipment you could need. Staff is super friendly too!

Source: Google

★ 4

They only have one descent elliptical...seems to be always in use. I would like to see replacement of the ellipticals no one uses.

Source: Google

★ 3

Good place with a big gym. Reasonably priced if you just need gym access, but group classes and personal training cost a lot in addition to the gym fees.

Source: Google

★ 5

So far so good. I am very new to this gym but so far I'm loving the convenience. It is a smaller gym but I have been late morning and it is not busy at all. VERY clean. I love the convenience of being able to use any Anytime fitness as well.

Source: Google

★ 5

It has everything and more to take my physical fitness to the next level, the price could not be beat!

Source: Google

★ 1

The worst gym possible,
They charge me $200 and on top of that I've stopped by three times on three different days to get my key fob just for no one to be in the office.
My advice find a different gym that is professionally ran.

Source: Google

★ 1

I've tried to look at this location for about a week now, I call and am sent to voice-mail. What a trash establishment, 40 a month for 200sq ft? No thanks. Can they please build a Planet Fitness by Steiner Ranch?

Source: Google

★ 1

I made an appt. to visit the gym and no one was there. Guess times are tough? Not sure, but not cool.

Source: Google

★ 5

I transferred to this gym when I moved. The size is perfect, they have great equipment, and it’s rarely crowded. The location was a bit far from my house. I asked the owner about canceling although I signed a contract at my last location. He was very helpful and allowed me to cancel despite having signed a 2 year contract!

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

Will never be returning to this location. In short, over two weeks' time, no staff member ever answered the phone or returned my voicemail requesting a tour/membership information. I visited the location in person, during their staffed hours, and wasn't able to meet with (or even see) any employee. It's clear they don't maintain their posted staffed schedule. After finally getting someone to respond via email, and confirming a date/time for a tour, no staff were present and it was a complete waste of my time. I stood outside ringing the doorbell, calling the phone line and no one arrived. I've yet to receive a response back via email about the missed appointment. Really terrible customer service.

Source: Google

★ 5

the place is small but i'm so glad i joined! The gym is always in good condition and clean 🙌🏻

Source: Google

★ 1

Do not sign up for this gym, unless you’re completely fine with getting charged after cancellation! Alex sent me an email confirming my cancellation and even want so far as to tell me the last payment would come out on the 20th of June, however I have continued to be charged for the month of July. Every time I call, I am sent to voicemail. Given that Alex is in his office daily, I know that the calls are being ignored.

Source: Google

★ 1

Poorly maintained. First time I see a gym without a weight scale

Source: Google

★ 4

This gym is pretty small, only one squat rack. M - F can get busy around 6:30am, Six people seem to fill it up. I like going here for a quick cardio workout after I get off work.

Gym is kept clean and equipment is good for a smaller place. There’s a place to lock up a gym bag, the bathrooms (2) are kept clean and the shower gets nice and hot. Shampoo, conditioner, and body wash provided at the time of this writing.

Source: Google

★ 1

Source: Google

★ 1

Just like many people have said, after canceling will continue to charge you. I cancelled MONTHS ago and now have to deal with disputing the charge on my credit card. Tiny and old place anyway. Stay away or Alex will just keep pocketing your money.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Please do not sign up here. They are willing to take your money but when it's time that you want to cancel they never call you back. I have called another location that answers everytime and even jumped on a call with me and the anytime fitness corporate office to only be told that I have to cancel at the location. The person that's running this place has taken my money all through COVID and now that I want to cancel my membership, they are dark

Source: Google

★ 5

Source: Google

★ 3

Clean but,equipment is rough. Not a very good layout and kind of hard to find. Needs new signage

Source: Google

★ 1

Avoid!!’ Alex is actually a thief. He will take forever to.cancel your membership and won’t even refund
Big loss worst gym.

Source: Google

★ 4

Source: Google

★ 1

I liked the gym, but after I moved, it took 3 months and 5-6 phone calls to finally get my membership cancelled. Even after the first time Alex said he would cancel it, I still got charged again and had to call 3-4 more times, before finally getting it done. I'm still waiting on my refund for the extra months that were charged.
Apparently, he doesn't think customer service is important.

Source: Google

★ 5

I was in the area for the weekend so decided to swing by to get 2 workouts in. Alex was so helpful in getting me set up. The gym is very clean, has showers, and has all the equipment you can need. Can’t beat a setup like this for the price. Thank you and I hope to be back. -Wyatt

Source: Google

★ 1

Source: Google

★ 4

The owner was pretty polite when signing us up. The whole thing was very informal. 42 bucks a month. The gym is usually empty and always clean.

The one problem i do have, and the reason im taking off one star, is that when visiting a different location i found myself totally unable to lift the amounts i lifted at this particular facility. My conclusion is that the weights on the machines are erroneously labeled as heavier than they actually are.

I dont really care about numbers, focusing instead on personal progress but this deception does make it annoying to try to find out how much i do actually lift when going to a gym that labels their weights accurately.

Otherwise, no complaints.

Source: Google

★ 2

I’m reviewing this one bc dang they didn’t really even try. They have one squat rack and all of their barbells are EZ bars. Not enough mirrors. Equipment is very used and there isn’t a lot of variety when it comes to equipment. Unorganized. Not any kettlebells. Being small is no excuse bc they’re all small and there are a few that are designed soooo much better. 1/10 would not recommend this location.

Source: Google

★ 1

The owner, Alex Wilder, was supposed to have canceled our membership in March and yet we continue to be charged. He will not return calls or emails and is stealing our money. The gym is small and the equipment is old and needs updating. Do not bother joining here because you’ll never get out!

Source: Google

★ 1

DO NOT GIVE THEM YOUR BANK DRAFT INFO! It is nearly impossible to cancel your membership here. Unfortunately I have to give a similar negative review as others on here about the new owner. I actually like the gym and was a happy member here for over 4 years. The previous owner was responsive to emails and phone calls and I enjoyed working out here. But, as others have mentioned in reviews, I have been trying over the last 3 months to cancel my membership with no success. I have written multiple emails and even showed up in person during staffed hours and they pulled my membership up on the computer to show me it was cancelled. Nope. Still charged each month. I have sent in a complaint asking for help from Anytime Fitness corporate and awaiting their response. I guess I need to try and contact ABC Financial to get their help too.

Source: Google

★ 5

Amazing. Not too busy and awesome staff. I've got no problems with this ghm!

Source: Google

★ 5

Clean, roomy, and I always have a good workout 😊

Source: Google

★ 4

The facility was clean, alot of machines to choose from and friendly people.

Source: Google

★ 5

Source: Google

★ 2

Alex is pathetic and ruined a decent gym.

Source: Google

★ 4

Source: Google

★ 5

Clean, well-kept, and perfect amount of traffic!!!

Source: Google

★ 5

Source: Google

★ 1

Alex, I asked to cancel my membership and I was confirmed over email that it was done but I'm still getting charged every month.  I have been reaching out and no answer for months.  I need payments to stop!  Please do not go SILENT, I need to get answers, please respond to my emails !

10/14 and just when I thought this was fixed.. I got an email from Anytime Fitness collection team demanding that I'm due on payments... amazing! They redirected me to the local Anytime fitness to have this fixed. Alex, I need this to be fixed it has been months since I cancelled and got confirmation/aknowledgement from you. This is just too much, many months and so much time invested on trying to cancel ( Not to mention many charges after cancellation) Please help!

Source: Google

★ 2

The gym is fine, but I got ignored and lied to when trying to cancel my membership due to Covid. If you are okay with the possibility they'll pull that on you too and don't need a squat rack (they only have a Smith Machine), then I'd say this is a small but decent gym. Too bad about the professionalism, like other reviewers have mentioned.

Source: Google

★ 5

Always clean and equipment maintained. Owner is accessible and on site. Helped me with membership thru my health insurance for seniors. I’m there 5 days a week and this gym meets all my needs.

Source: Google

★ 1

No communication on covid
No communication when they reopened (I knew just because they started to Bill me again)
Double invoicing for no reason
No response to emails asking for explanations
Facility is rudimentary and the unwelcoming

Source: Google

★ 1

I have showed up to this location multiple times now during staffed hours 10am - 5pm to start my membership. Each time I showed up at 4:15, rang the bell, and no one answered. I really wanted to go to this location as it is the most convenient to where I live, but unfortunately due to lack of professionalism, I will be going to the Cedar Park location instead.

The final time I tried to meet with someone here during staffed hours, a gym member let me know that the new owners are incredibly unprofessional and usually leave at around 3pm. If you are leaving this early, please post it on your website and on your front door so other potential members don’t waste their time like I did.

Source: Google

★ 4

Nice facility. Make sure you get clarity on the rates and conditions before signing up. Nothing in writing until you actually sign up on a tablet.

Source: Google

★ 1

Share the monthly/year rates for this gym. Need to be more transparent around costs. I won't even consider joining until those are known.

Source: Google

★ 5

New ownership. Exceptionally responsive. Great attention to detail.

Source: Google

★ 5

Great equipment selection

Source: Google

★ 5

Awesome spot! Top notch facility! Executive feel with plenty of machines and space too. Private hot and strong pressure shower. Also, Alex is a badass trainer! Hit him up!

Source: Google

★ 5

I was in town and the staff were kind enough to let me work out here for two days without a fee.
This gym is small, but efficient and not packed. It features several private showers, a small complement of resistance machines, and a fair number of cardio machines. This is an ideal neighborhood gym or a gym for use when to/from work.

Source: Google

★ 5

AF 4 points is so convenient and has a wide range of machines to help reach your fitness goals. I’ve really enjoyed being a member for the past 2 years.

Source: Google

★ 5

Very good and Nice

Source: Google

★ 5

This place is perfect. Tara is good people to.

Source: Google

★ 5

My favorite place to work out in Austin. Always clean and well maintained. Spinning bike, cardio, free weights, machines and TRX. Welcoming staff!

Source: Google

★ 5

I’ve been a member for almost 7 years at this location. I’ve been happy with location, equipment to workout and the friendly environment with owner and other members. I have reached goals with help of my trainer, I’m very thankful to anytime fitness at 620 RR.

Source: Google

★ 5

Signed up in Wimberley September 5th 2019 and tried to go to this anytime fitness on FM620 in Austin before my first 30day period was up. Tara, the staff on duty, was very kind and understanding as she listened and explained why I could not use facilities or take a shower until my key fab was activated for all US stores. It for is for the security of all members involved and I was glad to coached by her as a new Anytime Fitness member on the rules of the club. Thanks Tara!

Source: Google

★ 4

Source: Google

★ 5

This gym is perfect if you're out of town on business. It's got the right amount of weights and machines, and management is super helpful and polite. I would recommend every time.

Source: Google

★ 5

Gorgeous gym

Source: Google

★ 5

Source: Google

★ 5

The Anytime in Bee Caves closed that I always frequented so I choose this one. I’m glad I did! Tara noticed I was new to the location, introduced herself, and made sure all my questions were answered! She seems to care about the people that walk through the door! I will be back for sure!

Source: Google

★ 5

Small enough to be cozy, large enough to have all you need for a complete workout in one place, plus showers. Bring your own towels and water, and enjoy!

Source: Google

★ 4

Source: Google

★ 5

Clean facility, and the machines/weights are in good condition. Usually don’t have to wait for any machines/weights, so it’s easy to get a workout in the order you planned. Tara, the owner/operator is real nice too, she’ll get you taken care of!

Source: Google

★ 4

Source: Google

★ 5

I travel often and have been to dozens of Anytime Fitness clubs throughout the country. This is one of the best. Good variety of machines. Equipment in good condition. Always clean. The owner is a particularly nice person and quite knowledgeable and helpful.

Source: Google

★ 5

I really enjoy going to this location, it's always welcoming, clean and well managed. I have used other Anytime Fitness facilities and this one is the best!

Source: Google

★ 5

awesome space, free WiFi, and quality machines + lockers

Source: Google

★ 2

I initially signed up at this location. The manager was okay. Never had any issues. Some people complained (old people) about the noise I'd make while working out. Which I understand but sometimes the adrenaline gets you. The one problem with this gym is the location as it can be a nightmare to find and enter during peak hours of traffic. It is also very small and sometimes their key system randomly stops working. I recently moved to a different location but was still getting charged by the manager here (a year ago). During that time I was charged an extra $30 dollars for "maintenance fee", something the current owner at my gym does not allow. Even though I changed gyms, apparently I'm tied to this $30 fee since I made the mistake of signing at this location. The whole time I came to this gym I saw no improvements to any equipment, then again it is a very small place but why charge an extra fee if you are not gonna do anything to improve the look/equipment...

Source: Google

★ 1

If I could give this location zero stars I would. No management is ever here. I was trying to get a family member signed up and then they charge me 30 for them to walk in. This location and management is absolutely a joke.

Source: Google

★ 5

Source: Google

★ 5

Its clean, the people that frequent here are friendly, it is conveniently located, and I have not had to wait for equipment yet. I've been pleased with my membership so far.

Source: Google

★ 5

I've been using this gym for well over a year after transferring from another Anytime Fitness where you were always competing with the personal trainers who would take over the equipment for their clients. That is not the case here. Tara, the owner, and one other person are the only trainers in the facility. The facility is small but has a wide range of equipment. Even at busy times, I have not had a problem competing my planned workout for the day. The other clients are courteous and friendly. The place is very clean and well maintained.

Source: Google

★ 5

Here on a 7 day pass while visiting family, great little gym. Tara the manager is extremely nice, facilities are very clean and the bathrooms are immaculate. The equipment selection leaves a little to be desired (only 1 free weight barbell), but the machines are all high quality. Definitely will be coming back next time I'm in town.

Source: Google

★ 5

The gym is always clean, and organized, with a welcoming atmosphere. the owner Tory has a passion for fitness making her the ideal owner operator of a gym.

Source: Google

★ 5

I have been a member for several months, and switched here from 24 hour fitness. It is a smaller gym, so it is missing some specialty equipment that a larger place would have, but there are always ways to get around that. Much cleaner, and seems to care about what goes in the request box. Also I've never felt like I am competing with everyone for machines or weights, a pretty courteous crowd as far as gym goers go.

I READ through my contract before signing it, and kept the carbon copy. I have had 0 problems. The owner was actually quite accommodating to certain issues I raised, and seemed way more interested in my business than the Anytime that is the same distance in the other direction.

Source: Google

★ 1

The owner is a criminal. Would not allow my wife to cancel her membership and continued to charge for months. When we finally got ahold of corporate, corporate canceled membership and confirmed that the owner was incorrect.

Source: Google