★ 1

GOOD LUCK TRYING TO CXL YOUR MEMBERSHIP! I TRIED TO REACH THE MANAGER IN EARLY MAY W/ NO RETURN CALLS SO I FINALLY LEFT A NOTE UNDER HER DOOR. SHE WOULD NOT ANSWER PHONE BUT RESPONDED TO TXT LETTING ME KNOW SHE DID GET MY NOTE & IT WOULD GO INTO EFFECT 6/27 & THAT MGR WAS FIRED. TALKED TO NATASHA THE AREA MGR & SHE ASSURED ME SHE WOULD GET IT TAKEN CARE OF, THEN SHE WAS FIRED. THE NEW MGR SHARON TRIED TO HELP ME. SHE WAS ABLE TO FINALLY GET THEM TO QUIT TAKING $ OUT. THEY CONTINUED UNTIL 8/5 & WILL NOT REFUND MY $. I HAVE REPORTED IT TO BBB & THEY NEVER RECEIVED A RESPONSE FROM ANYTIME. B/F YOU COMMIT TO JOIN THIS GYM, CHECK OUT BBB & THE GOOGLE REVIEWS. BELIEVE IT! I KEPT ALL CORRESPONDENCE FOR PROOF & IT STILL DIDN'T HELP.
ANYTIME FITNESS..... NO NEED TO RESPOND TO THIS, YOUR WORDS ARE MEANINGLESS! TAKE CARE OF YOUR CUSTOMERS INSTEAD

Source: Google

★ 5

Great gym, not too crowded, small but has what I need

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★ 1

DO NOT Get a membership here. Avoid at all costs. I cancelled my membership not too long ago, yet they are claiming that I didn't, and still charging me. Every time I call, it goes straight to voice mail, no one answers. They say staffing hours are 10am to 7pm yet no one's there during those times.

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★ 5

Very clean and not overly crowded.

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★ 5

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★ 1

This club is so run down and not maintained well yet they keep raising the prices. TVs don't work. Restrooms are traumatizing. Also they make it IMPOSSIBLE to cancel a membership. Good luck getting ahold of anyone to help. Avoid Avoid Avoid. Wish I could give this negative stars.

Source: Google

★ 1

Anytime Fitness Heath is a joke. I canceled my membership on July 7th with a doctor’s note, emailed and showed in person. Winta and Natasha both guaranteed me it was canceled, yet they’ve kept charging me month after month.

Winta and Natasha (when they even bother to be there) never answers the phone, never follows through, and keeps making fake promises about canceling. On top of that, the gym is always dirty and the machines are broken.

Anytime Fitness is dishonest, unprofessional, and a complete scam. Stay far away.

Source: Google

★ 1

Avoid at all costs.

There is never a person working at the location. It’s nearly impossible to get a person to call or meet with anyone at this facility. The business never has a staff member present, we moved and I went into the gym to cancel my membership. To find out the manager no longer works there. Since then we have moved and I can’t get a single person to return my calls. This is the best example of a business avoiding at all costs to egregiously bill a customer when they don’t live in the area. To anyone in the Heath area, go elsewhere.

Source: Google

★ 1

Staff is never in the office. I've had billing issues with my son's membership for months. He and I have stopped by the facility on six different occassions since we moved. No one who is on premise is versed enough to assist and the manager is NEVER onsite. Oh, facility is run down and dirty as well.

Source: Google

★ 1

DO NOT GO TO THIS CLUB. I am in the Navy and have been trying to cancel my membership since early March. It got to the point to where i have PCSd and they sent me an email stating it was canceled when indeed it was not. They now will not respond to emails or answer the phone. ABC fitness is who handles billing will not do anything because the club requires in person cancellation. This club is running a scam making it impossible to cancel their membership.

Source: Google

★ 5

Anytime Fitness Gym #70 on my journey from Sacramento to Texas to lose 70 pounds, is a midsize gym in Heath, Texas, which I’d rate a solid 5 stars. This gym has a clean, straightforward layout that feels well-maintained, with nothing super fancy but definitely no faults either. I focused on cardio, spending an hour on a treadmill by large windows with optional shades (I chose unshaded for my evening workout), enjoying the view. The showers and lobby area were bright and spotless, adding to the overall positive vibe. I did need to hunt for wipes to clean the equipment but that’s common as a visitor. This gym is a reliable, bright gym that delivers exactly what you need for a great workout.

Source: Google

★ 1

don’t join the Heath anytime fitness! my daughter and i have been trying to cancel her membership since December 2024. every time the office personnel says it’s cancelled we continue to get charges on the credit card. we have texted/talked by phone with heath anytime staff, emailed corporate, called corporate , gone in person to Heath location and met with staff, etc. i was in her office last month and she promised me “this time it will be canceled”. my credit card statement came yesterday and there were 3 Anytime Fitness charges for the last 30 day period. so once again it wasn’t canceled and Anytime Heath charged my credit card account for 3 charges. i will be contacting the better business bureau next. this has been the epitome of bad customer service.

Source: Google

★ 3

Great gym for the times my wife and I went. It could stand to be updated for sure, but they do keep it relatively clean. Some newer equipment would be nice.

Over all I don't think the price is worth it. I tried to get a hold of them several times to see if they would do a cash price due to how far away we are and how often we'd actually use it, and got no response. That was a little disappointing and probably telling.

Source: Google

★ 1

We have been trying to cancel our membership for months since we will be out of town during April when it is up for renewal. We even made an appointment and the lady didn’t show. We go during the posted hours and she isn’t there. I call during the posted hours and no one answers. I leave voicemails and so far haven’t received a call back. When I did talk to the lady last week (after calling corporate and them putting a ticket in for me), she gave me a number to call and payoff our remaining balance, which we have done. But she said we have to come in and do paperwork now. How can we do that if no one is ever there and she never answers the phone? I would never recommend this place unless you want to be locked in. When we got our memberships a year ago, we were told it would be $25 a month. It is actually $25 bi-weekly. They charge a gym fee twice a year. Not sure what that fee is for if your employee is never there to work on anything. After we questioned this, nothing was done to make it right. Horrible customer service and not worth the price you pay. I’d give this 0 stars if I could. I would love someone to email me the forms necessary to sign to cancel our memberships.

Source: Google

★ 1

This gym was decent when I started going here a few years ago, but something has seriously changed—whether it’s new ownership or management, I’m not sure, but it’s been run into the ground.

First, they inexplicably removed the TVs from the treadmills, so now you’re stuck staring at a wall while doing cardio. On top of that, they got rid of the audio system, so there’s no music playing in the gym. The atmosphere is dead, making workouts feel even more like a chore.

The facility itself is disgusting. The bathrooms are infested with ants, and basic maintenance seems to be a foreign concept to them. Even small things like keeping the paper towel dispensers stocked are apparently too much to ask.

The equipment is outdated, worn down, and barely functional. It’s clear they aren’t reinvesting anything into improving the gym or maintaining what’s already there.

Honestly, the only reason this place is still in business is because it’s the only gym in Heath. If you have any other option—even if it means driving a little farther—do yourself a favor and go somewhere else. This place is an absolute joke.

Source: Google

★ 1

It’s been months trying to cancel and no response. Absolutely terrible gym. This place doesn’t respond to emails. Getting charged $66 a month while trying to cancel is horrible.

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★ 1

It’s been months and I still get charged..

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★ 5

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★ 1

😡 cancele mi membresia y aun asi me siguen cobrando que abusooo aun siguen cobrandome del gym por al de mi hijo y hace ratooo la cancele fui y dicen que tengo que ir a la otra ubicacion que falta de seridad 80$ al mes por un pedazo de gym que no tiene es nada practicamente😡😡😡😡😡

Source: Google

★ 5

I have always been skeptical when trying new gyms/routines but when someone suggested I give Natasha a try while visiting Dallas I thought, “why not?”. Upon first meeting Mrs. Miles she was exceptionally welcoming and warm with the utmost professionalism. Even though I won’t get to see her in person very often she gave me more than enough tips to get me started and told me that I could reach out to her any time if I had questions! Now every time I come to Dallas I will be sure to visit this gym!

Source: Google

★ 5

I have a really great time at this location. The manager is super friendly and really tries to make sure she takes care of the members. I also love the new hip thrust machine that they just got. Although I wish they would go back to the wipes, I have no complaints. There's never a huge crowd and I can always get my workouts done.

Source: Google

★ 1

Gyms are becoming unaffordable best to just invest a couple thousand into starting a home gym if you have adequate space.

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★ 5

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★ 4

The facility in the Heath area has their machines in much better condition than the one in Forney. (likely because they are newer)

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★ 1

Honestly I avoid giving bad reviews but feel like I have to share my horrible experience with this location specifically. My husband has tried to cancel his membership for the last 6 months and has been told repeatedly that is canceled only to be charged again. This has happened multiple times over this time. Make sure that you want to keep your membership for a long time before signing up!....Looks like they will promptly respond to this email with a bogus copy and paste response asking to work to a resolution. Unfortunately, their resolution is to say they can't stop payments or refund for post cancelation payments.

Source: Google

★ 4

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★ 5

Clean gym to go workout at. Has all the equipment for a great workout. Amazing staff, Maribel and Alma are super friendly!!

Source: Google

★ 5

First time having an Anytime Fitness membership. I cancelled my LA fitness membership and signed up here mostly because this location was 10 minutes away vs LA which was about 30+
I was paying $26 a month (no contract) for LA and had access to any location. I’m paying $56 a month here on on a 2 year contract. For me, Anytime was worth paying more for simply because I didn’t want to drive at least 1 hour (round trip) 5 days a week. That’s about 20 hours I saved myself by going here.
Outside of that, the variety of equipment is decent, showers are clean, gym is clean and it’s not too packed. I never needed 24 hour accessibility but I can see how that’s a value for some.
The staff that work here are also very friendly and help create a good environment to be in.

Source: Google

★ 1

Think before you sign up. Worst gym ever, lack of amenities, they give you hard time to cancel the membership. I can’t go to the gym after that but they don’t let you cancel, you still being charge twice a month. Then I have to deal with the collection to pay $800.

Source: Google

★ 1

During Covid the gym was closed and I canceled my membership in writing. Aparently the manager ignored it. Had to change my credit card number to get them to stop billing me. They continued “charging” me for months, until they accrued bogus charges of about $400, and then they sent me to some internal collections department. The collectors are aggressive and constantly blame me for “failing to follow the proper procedure” to cancel my contract. What a scam. I really liked the gym and enjoyed the flexibility to use other Anytime’s when I traveled, but their business practices are repugnant.

Source: Google

★ 1

This place is a joke

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★ 5

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★ 5

Small gym pretty basic equipment but it gets the job done. I go at 6am and there’s the same group of 10 there every morning. Never seen it too busy.

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★ 4

Not the newest equipment, but clean and nice facility with enough equipment to support the square footage. Of the metroplex AF I have been to, this one is in the top 5.

Source: Google

★ 5

This gym is clean, well organized, not too busy in the mornings.

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★ 1

I wish I can give them 0, I didn’t recommend this place at all ! Horrible imagine you get ready and when you get there ur key is not working not once or twice hundred times no management and I don’t think this location have owner

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★ 5

Great gym!

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★ 3

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★ 5

Clean, quiet, not crowded.

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★ 5

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★ 1

Update: we’ve done exactly what management has asked below and they do NOTHING. This place has become a social hour/day care for the high school kids. They don’t lift, they walk around without shirts on, leave equipment everywhere and screw around on everything. If you get there at the right time at night, you can catch them locking themselves two by two in the bathrooms for some alone time. This gym is absolutely awful. We plan on demanding our contract be cancelled. Why should we have to pay when these kids are breaking in? This place and the management/owners are a joke!

We really enjoyed this gym for the first few months but lately the teenage crowd here has made it unbearable for those of us who need to get in and get our workout done and get out. The kids will take up equipment for long periods of time when the gym is packed, ensuring you aren’t able to get your full workout in. They leave equipment everywhere and aren’t respectful of other members. It also makes you feel very gross having to watch someone under the age of 18 workout without a shirt on. Really wish management would step up and control the situation a bit more.

Source: Google

★ 2

When I joined the gym a year ago it was very pleasant, enjoyable, people went by the rules. The last 3 months, people taking there shirt off. Not just 1 or 2 people. Huddles of people. Especially at night in groups with no shirts. People that aren’t even a member of the gym breaking the door getting in. Why am I paying $44 a month to go there when their is no rules, people are coming in without a membership. That’s nuts. The gym membership is increasing to $50 a month as well.

I confronted management and she looked at me and said there’s nothing she can do about it. That’s very sad to hear. They had a sign that said keep your shirts on and she took the sign off saying she can’t do anything about it. POOR MANAGEMENT. I took my shirt off once in the morning and got yelled at by members. I respectfully kept it in from there on out. I tried to email the owner, no response either. I’m sad for your gym and the management style.

I’m not the only one that’s confronted her and got the same response. Your gym is failing. People have been there for years feeling the same way and your best response is I can’t do anything about it. I canceled my membership and never wanted to leave a bad review but you left me no choice. I would join a different gym if you’re thinking about this gym. I have nothing else to say but maybe you should start figuring out a way to keep your members, instead of losing them 1 by 1. Good luck

Source: Google

★ 2

Buenos dias!! Tengo dias intentando pagar las mensualiades del gym y no las cargan porfavor si pueden resolver eso no quiero cargos acumulados

Source: Google

★ 2

In the evenings, the teenage boys treat this place as their own personal field house...throwing around waits, never re-racking them and trying strut around shirtless (baring their severely underdeveloped boy bods) Very irritating

Source: Google

★ 5

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★ 3

Really dirty. garbages are always overflowing, the same fingerprints on the mirrors and same dead bugs on the floor since I moved here a year ago, I definitely wouldn’t ever shower in the showers. The lights have been burned out on the front of the building for over a year. It’s laid back and the equipment availability is average and the equipment is in working condition so that’s why I give it 3 stars. Unfortunately no other options in this town, but if there was I would switch in a second.

Source: Google

★ 1

I'VE BEEN TRYING TO JOIN SINCE DECEMBER. IVE WRITTEN TO THE CORP WEBSITE, IVE CALLED MULTIPLE TIMES, MOST OF THE LETTERS ON THE THE SIGN OUT FRONT HAVE LIGHTS OUT AND ITS BEEN THAT WAY FOR AT LEAST A YEAR WHICH MAKES ME CONCERNED ALONG WITH COMMENTS FROM OTHER CUSTOMERS ABOUT THE LACK OF CLEANLINESS. ITS AS IF THE PLACE IS NOT BEING MAINTAINED & HERE I AM BEGGING TO JOIN UP... 10AM - 5PM ARE REALLY INCONVENIENT FOR ME TO COME TO THE GYM, SO PLEASE TELL ME WHAT TO DO TO TALK TO A HUMAN. HELLO? ANYONE OUT THERE?!?

Source: Google

★ 2

The gym is filthy. The floors and surfaces have not been cleaned in weeks, if not more. The bathrooms and showers are gross. It is concerning in the time of COVID especially. I know the patrons are asked to wipe down the machines after use but it seems logical the staff would do some extra cleaning to keep customers safe since the mask rules are not enforced within the building.

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

Clean gym. Open 24/7 can get a little crowded due to it being a smaller gym. Has most equipment you'll ever need. Free weights etc

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★ 5

Love it !

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★ 4

Great gym

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★ 5

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★ 5

Nice little gym

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★ 1

I went to this gym for about 6 months before moving away. Gym is great, staff is great. I've run into three issues since then.

1) I closed my account. No problems. Two months later, they began charging my membership again plus several inconsistently priced and non descriptive fees. I called them and they said they would send a check back to me. Two months later and I do not have that money.

2) This compounds on top of number 1. I have never gotten a call back from them after leaving a message, even when it wasn't related to this issue. You have to call over and over and hope they pick up. (I don't live anywhere near here so going in person is not an option).

3) Just a heads up. They require you to provide proof of where you're moving when you cancel the membership. Keep this in mind when you sign on. I would recommend not giving your new address until you're sure there's not another anytime gym nearby.

Guys pick up the phone.

Edit: Approaching three weeks since I posted this. I called in and had another check sent. Still nothing. I get you guys want me to call in so we can verify who I am, but that maybe implies that this happens to a lot of people. Can you just tell me if you're not going to send the check? Or just have the decency to mug me in an alley like an honest person?

Source: Google

★ 5

I go at 10a never crowded. Good equipment

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★ 5

Hard

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★ 5

Excellent facility

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★ 5

Colleen was hospitable, friendly, coertious, all around terrific!! Although this isn't my home gym, she made me feel welcome!! Thank you!!

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★ 4

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★ 5

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★ 5

I love how new and clean all of the equipment is. Never crowded so I always have plenty of room to utilize for my workouts! Very affable staff and membership, reflective of the community.

Source: Google

★ 5

Source: Google