★ 5

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★ 5

Had to leave another 5 star review man Will was able to help me in my time of need he the definition of anytime fitness I was able to push beyond my limits now people will called me Davon The Rock can’t wait to tell everyone about anytime fitness

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★ 1

This review is for lauren and John Osborne- we were both members at anytime fitness for 2 years. This location has had more manager turnover than any business I've ever seen. Probably 6+ managers in that period. We left our contract and paid out the remainder of the contract in September. We have emails acknowledging from their office that our accounts were deactivated. I have brought this to their attention. Yet, they keep trying to run our card for the membership amount every month and tell us we are past due. AFTER we paid hundreds of dollars to buy out our contract. Over the years we have complained about cleanliness, management issues and safety issues and the owners are less than helpful or acknowledging of concerns. This is a horribly managed operation that is more concerned with getting their money than the members' satisfaction. Whole heartedly, do not join this gym.

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★ 5

It's a great place to workout. It can get busy around noon and especially during the evening due to the size and traffic but still enjoyable. You just have to be flexible with your workout.

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★ 1

HORRIBLE contracts

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★ 3

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★ 1

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★ 5

Good gym

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★ 4

My 62nd gym stop on my Sacramento-to-Texas quest to lose 70 pounds was an Anytime Fitness in Richardson, Texas, a cozy, functional space that feels like a welcoming home gym, perfect for those seeking a straightforward workout. Despite it being a humid Monday, with the air conditioning struggling to keep up, the staffed gym offered a solid setup with compact functional TRX and kettlebell station. The bathrooms were decently maintained for a busy Monday, though they could use a touch-up, and while the equipment selection is more limited compared to larger gyms, it’s got everything you need for a no-frills, effective session. I opted to visit another gym due to the indoor humidity feeling a bit heavy, but this location’s compact charm and essential gear make it a reliable choice for a quick, practical workout in Richardson!

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★ 1

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★ 5

Quite spacious! They have a squat rack, smith machine, and multiple cable machines. The usual machines and free weights/dumbbells. They’ve also got a nice long purple turf area with slam ropes and a wooden floor room for stretching.

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★ 5

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★ 5

I've worked out at lot of gyms and working out at this particular location is very streamline and enjoyable.

First off, like most this location is not crowded even at the busiest times. It hits all you bases with equipment, free weights, and machines, and has a long stretch of a matt area for any exercises you want to do without equipment with mirrors along the wall (kettlebells, bands, mats, etc) as well as a studio for the same and posing.

Good location, didn't have any problems with parking, and facility was kept clean. This location doesn't have lockers but does have cubbies. People don't steal and are on camera so you're fine. You can just keep your stuff in your car. It's 24 hours and has all the necessities for working out.

People who go here are pretty kind and don't hog machines. The manager, Julian, at another location made everything clear to understand works with this location and others on what you get at each when you go as far as equipment. The team will help thoroughly and explain the initial sign up, any problems that arise, and has a solution for just about anything.

Bottom line, another good location and great price.

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★ 5

Great facility, new management (Katie) was wonderful! Will continue workout journey here!!

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★ 1

Bad management

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★ 5

Great choice of amenities. Very detailed and customer friendly. This gyms great variety of equipment is unparalleled.

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★ 5

Awesome Facility!!! The perfect environment for working out. Need help with your fitness goals??? This is it! Staff and Trainers that cares about your fitness goals! I've been to a couple of Anytime Fitness facilities and this one is the best one by far.

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★ 5

Anytime Fitness in Richardson is a fantastic gym that provides everything you need for a great workout experience. The facility is spotless, the equipment is modern and well-maintained, and the 24/7 access makes it incredibly convenient no matter your schedule.

The staff here is amazing—always friendly, approachable, and ready to help with advice or assistance. The environment is welcoming and inclusive, which makes it easy to stay motivated and focused on your fitness goals.

Whether you’re into cardio, strength training, this gym has it all. I highly recommend Anytime Fitness Richardson to anyone looking for a supportive and well-equipped fitness center. It’s a great place to reach your health and wellness goals!

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★ 5

Very good service

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★ 3

There’s no vending machine here. I was expecting to purchase a pre-workout here.
Other than that, the gym is spacious enough.

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★ 5

Great place, fantastic staff! Open 24/7 I go before or after work. Plenty of good quality workout equiptment too!

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★ 1

Been paying the monthly membership and yet I'm locked out of the gym. No one ever answers the phone. Don't waste your money

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★ 5

I have visited at lease 15 Anytime Fitness Gym in 15 different states and this one is the BEST I have came across. The equipment in this gym is just as good as you will find in a Gold's Gym. They have everything you need and more. The place is clean and well maintained. Richardson, TX has two Anytime Fitness and I have been to both and this is the one you should go to. If you have joined a gym join this one.

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★ 1

If you like being extorted this is the perfect gym for you. Canceling is a nightmare.

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★ 1

SCAM, do not give this gym or any Anytime Fitness your money. Don't be fooled by the low monthly rate. Been a member for over a year now they want me to pay $500 just to cancel my membership. Support local gyms, not these predators.

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★ 5

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★ 1

Honestly I only go here because it’s 5 minutes from my house. Wouldn’t recommend - old/rusted outdated equipment, not a lot of space, gym is so dirty, only one set of dumbbells, one squat rack, and bench for chest work, studio in the gym is gross, it feels like a dark dungeon when you go in there. Gave it one star because it’s not super busy during the week. However, the state of the gym would explain why it’s not busy.

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★ 1

They take money from your account without your consent or knowledge. Me and my girlfriend ran into the same problem. They would hit you with these unknown fees from 30-100 dollars. Even if you dont put any card or banking information down they will still take money from you. i suggest you dont give them any information but your name when signing up and make sure they present you all the billings that will occur. They presented me no contract, billings or anything like that but still continue to take money from me without my knowledge as to why.

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★ 1

This gym has gone downhill since the new manager Collin took over. The gym is dirty and there are no wipes or materials for us to clean the equipment properly. Bathrooms are disgusting. I also have tried to let him about my issues and feedback twice and he never responds. I once got locked out of the gym and he wouldn't answer the phone. Another time, I told him there was a gas smell in the gym and his response was "hopefully there won't be a bunch of incapacitated people when I get there" instead of letting me know to leave the gym, call the fire department etc etc. He truly has ruined this gym. I expressed my frustration and the owners will not let me get out of my contract. I would not join this gym because you will not have nice ownership willing to help you when things go wrong. I plan to contact corporate to see if they will let me out instead.

Source: Google

★ 5

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★ 2

Dropped my review to two stars. New manager seems lazy. Plastered signs all over the gym to keep hands off of mirrors. A few would have been fine, you didn’t need to do like ten and you certainly didn’t need to obstruct the view of cable crossover machine. If you put it back up again my friends and I will all be switching gyms. It’s not hard to clean a mirror dude. I will have words with the manager if I see him.

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★ 5

Employees are nice. Place is very clean!

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★ 4

That’s awesome amusement place is right behind my house. It has bowling and movies food bar a really good atmosphere. Restrooms were tidy and everyone greeted me and was very attentive. Thank you for your hospitality and service. I will be back Be sure to check it out. It’s brand new.

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★ 1

This was such a great spot when the old manager, Wes, was there. Now there is no one who takes care of the facility or cleans it. There are always so many more people in the gym than are showing as checked in on the app. The gym is small so it’s super frustrating when you expect to get in a good workout but can’t even get on a machine when you get there. I wish ownership was more engaged.

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★ 5

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★ 5

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★ 5

This is by far the cleanest location I have visited. Bathrooms stay consistently cleaned, and people are respectful of cleaning the equipment and returning it to where it belongs.

Only 1 squat rack, but maybe another could be added.

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★ 5

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★ 5

New manager is great. Very helpful and answered all my questions

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★ 5

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★ 5

This gym is super clean and kept well organized no problem at all.
Since Collin has taken over its even more superb he is above and beyond and always working hard since day 1 i saw him there.
His hard work and keeping gym clean has me keep coming back and always will. 🙂

Source: Google

★ 1

I visited this gym. It is very small. Doesn't make sense to pay them. Male & Female showers are shared. No privacy. Don't waste your time here

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★ 5

I absolutely love this location! Great equipment, great atmosphere, and Collin the manager is always super helpful and friendly. Will definitely continue coming here.

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★ 5

The gym is always super clean and I’ve never had a problem with anyone here especially Collin. He makes a lot of jokes that will brighten your day and his comments and his passion for what he does makes going to the gym a great experience

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★ 5

Collin is a pretty cool dude, he’s really nice and is pretty proud of his job and the gym. I just recently started going back to the gym and i was kinda embarrassed that it took me this long to come back but collin made it feel like i was always here . he never forgot my name or who i was. the gym is always so clean and i never ever have a problem here!

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★ 5

What is most appreciated about this gym is the staff. Mya and Colin are so down-to-earth and eager to assist the members. I am very happy that I joined Anytime and will continue to come to this location.

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★ 5

This is by far my favorite gym that I’ve been to. It has all the equipment you need, everything is always clean, and I love the environment & community here. Collin always makes sure you feel welcomed every time you walk in the door and takes his time to get to know all of the members. 10/10 recommend to anyone looking for somewhere to start their fitness journey!

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★ 5

Out of all the gyms that ive been a member or a guest at, ive never felt more welcomed and at home than at this Anytime Fitness location! Both Collin and Maya are top notch workers with A LOT of patience and friendly welcoming energy. 10 out of 10 experience EVERY time

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★ 5

This place. This place may have just saved my life. One person, don't want to put her name out their, These people care. Clean, everything you need. I am not even going to tell you what is just next door!

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★ 5

This appears as an ordinary gym from the outside. If you interact with the general manager, you will quickly realize that it is much more than that. Collin Zaher has managed to make this unassuming gym a community. I have always been majorly intimidated by gyms. I have dealt with my share of anxiety about how I am being perceived by the health enthusiasts abound! Collin has changed my tune on this entirely. This manager is in your corner! He will encourage you until the cows come home, he will put you at ease and he will continually follow-up to ensure you are getting what you want out of his gym. If you are hesitating on joining a gym for whatever reason, contact Collin Zaher at this location. I have been coming for about two months and I am thrilled with the results I am seeing! Collin Zaher and Lina (PT) have helped me tremendously and I have zero regrets about joining. I am not so sure I would feel the same at any other gym. Keep up the excellent work, my friend!

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★ 3

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★ 5

Joining Anytime Fitness about 6 months ago is probably the best thing I've ever done for myself. As a retired 'senior citizen' I was getting really out of shape and worried about my health. There are two other AT gyms closer to me, but after I met Collin Zaher, the manager, I knew this was the best one for me. Collin set me up with Brett Phillips for training/coaching and the transformation has begun. I look and feel much better these days and I am so grateful for all the encouragement the staff has given.

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★ 5

This gym is amazing I've been going here for awhile. The manager here Collin is really nice and he will answer any questions you have. I recommend checking this gym out

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★ 5

Iñ this gym had some of the most friendly staff I’ve ever met. I signed up looking to rehab my knee and get healthier. When I did I meet the gym manager Colin who not only is friendly and cheerful everyday you see him, but also helped create a routine for me to do and further my fitness goals.

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★ 5

The location is great. It's close to a few places worth spending some time at after your lift. The space itself has got some good equipment and Colin is an affable and engaging manager who makes a point to be acquainted with all of the members.

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★ 5

Just joined this gym a few weeks ago. It's a little small but light foot traffic and has everything you need. Never too crowed, clean, and friendly people from what I've experienced so far. Collin, who's the manager, does a good job making you feel welcomed and answering any questions you have. He even offered me a water today. You probably won't find that friendliness around many other gyms in the DFW.

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★ 5

Love this place! It's never too busy and the staff are very helpful and friendly. I've always gotten neck pain from my shoulder workouts and Mr Collin showed me what I was doing wrong and I haven't had the pain since.

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★ 5

Amazing!
Fairly new to the area and chose this location after comparing other gyms from Google reviews. Great variety of equipment, friendly and helpful staff, clean and happy environment … Collin is the best, very knowledgeable. Needless to say, I’m happy with my decision (:

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★ 5

Anytime Fitness never disappoints! Place is clean and is up to par with the rest of them. I was just traveling by and had no issues going in and had an amazing full body workout! Great job owners! 💯

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★ 5

Definitely recommend this location out of all their locations because it’s always so clean and organized and the people here very friendly. The general manager Collin has been super helpful and its clear he cares about his clients. The environment here is what brings be back to this place everyday.

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★ 5

Collin Zaher keeps the place very clean and is a great manager

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★ 5

Awesome Gym, Collin does a great job of making his members feel welcome and greets us when he can. I also work with Grayson for personal training, and I've never had a personal trainer quite like him. He's very good on honing in on strengths & weaknesses and does a great job of keeping me motivated. If you're looking for a small, cozy gym, this place is for you!

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★ 5

The Manager is very friendly and makes sure everyone has what they need. He also makes himself available if anyone has questions about how to use the equipment or what their goals should look like. I’d recommend this place to everyone!

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★ 5

This gym is the best one I’ve ever been to. It is so peaceful and the gym has everything you need. The people that work there are so cool and are very great people. Love coming there and you don’t have to worry if they close or not. I really recommend it. The manager (Collin) is the best. Great person and it’s always there and helps you on everything you need.

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★ 5

Definitely recommend this place. I love coming here, I love the vibe this gym has. It has all you need. The people that work here are amazing and super kind. And you can come at anytime just like the name of the gym and don’t have to worry about if they are close. Easy to access to the gym too. Out of all the other gyms I’ve been to, this is my favorite and I’m definitely not changing it. Love this gym, it’s a 10/10.

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★ 5

This location is amazing !!! the manager he is the best he is so nice with me, very friendly,he helped me with the workouts and everything ,He is very attentive, organized and keeps everything very well, and very clean, I have never really touched a place like this, I will always continue coming here!!!💪🏼

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★ 5

Collin is an awesome manager and Grayson is a great trainer

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★ 4

Great gym, only complaint is their lat pull down machine has been down for seemingly 2+ months.

Also get used to Ed Sheeran. His music is usually on blast on this gym. Would be cool if they could swap up the music once in awhile

Bring headphones haha

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★ 5

I am just getting back into the Gym after the lockdown and have been going for 2 months. The people at this gym are amazing, the attitude is contagious, and the staff are so kind and helpful. The manager of the gyms Collin Zaher makes sure everyone feels welcome and enjoys their experience while working out. He has never had a problem coming out and helping us with our form, and making sure we can make constant progress with our goals. Amazing place to better yourself.

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★ 5

Great location! The manager Collin is phenomenal. He greets members and checks up on people. I’ve had nothing but good experiences. Highly recommend this location!

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★ 5

I moved here to Dallas, TX from Oklahoma a month ago, walked into Anytime Fitness off Arapaho RD to find a gym that didn’t cost an arm or a leg and I talked to Colin (the general manager) about getting a membership and I instantly liked what I saw when I walked in. The gym is always clean, everyone is friendly, and not to mention, Colin is a pretty cool guy to spend a few minutes talking to after I finish working out. Really glad I chose Anytime Fitness plus, their memberships don’t overcharge you like a lot of other gyms will.

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★ 5

Great place ! Collin Zaher is very friendly and helpful with workouts! I love this gym

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★ 4

Great gym. The GM Collin is a terrific guy and helps make this the AF I visit the most.

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★ 3

The equipment is a little outdated and this location could use some freshening up.

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★ 5

Man I love this place, I c an go in whenever I want and there’s always enough equipment for me to tackle my workout, and a great added bonus to going is the outstanding manager Colin, who is always so friendly and personable.

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★ 5

i love having access to 24hr gym and the environment here is so great! its never too crowded and collin(the manager) is so friendly and fun to talk to. he gets to know you and actually cares, love the gym! (i would totally love to get a calf machine though 😁)

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★ 1

The gym itself is ok however fitted with really basic equipment equipment. Even though somethings like the benches are a bit ratty and torn up that’s not my main complaint. My issue with this place is I signed up via ActiveFit and needed to get a key fob. I have even trying since May to get a fob. First the system was down couldn’t get one. Then every time to try and call or show up no one is staffing the gym. So I’ve cancelled my membership. Since I’ve only been able to use the gym a total of three times since May 1st. I’ll take my business elsewhere.

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★ 5

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★ 5

My wife and I recently decided to join this gym, and we’ve had an amazing experience. Everything is always incredibly clean, and Collin is super welcoming and always game to answer any questions we have. Keep up the great work!

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★ 5

Worked out at my own pace and comfort

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★ 5

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★ 5

Collin the GM is fabulous! Has a great personality, as soon as I walk in I’m greeted with a smile. Keeps the equipment in top working order, gym clean and always stocked of cleaning supplies to clean down equipment. Definitely recommend to all Richardson neighbors.

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★ 5

I love this gym! The vibe is great and the manager Collin is very communicative and always around for questions. I’ve been training with Grayson and he is a fantastic trainer. I’ve worked with several trainers in my life and Grayson is super smart and engaged in his sessions. He’s not counting reps. He curates each session based on the individual and knows to get results. So glad I found this place!

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★ 5

I love coming to this gym! Colin is always so helpful and the gym stays so clean!! I feel welcomed every time I come to workout and I know if I ever need anything Colin can help! 10/10 (:

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★ 5

I've been here almost a year now and the gym keeps getting better and better. Collin is a fantastic manager that actually cares about the gym and the members. He's super friendly and keeps everything clean. Best gym I've ever been a member of.

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★ 5

I’d like to voice how appreciative of this gym, equipment, and staff I am. In the past I’ve struggled with accountability issues when it comes to working out but the manager Collin provides such a great atmosphere in the gym keeping it clean and optimized which makes coming to work out again and again really enjoyable. Grayson is an amazing physical trainer, he makes excellent customized workouts specifically tuned for you’re personal goals. Grayson really pushes the best out of you and helps shape yourself to greatness. These two really seal the deal on the gym and wouldn’t be the same without them. My only regret at this point was not initially signing for a longer membership.

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★ 5

Best gym I’ve ever been too! The whole gym is neat and organized with great equipment and the manager, Colin is the greatest when it comes to helping out new members such as myself, with getting to know the gym and how to properly use the gym equipment. I would highly recommend this gym for anyone.

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★ 5

My experience here has been great. The gym was in disrepair until the current manager Collin was hired. He has cleaned things up and built a whole new atmosphere here, I highly recommend this location.

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★ 5

Collin is a great manager of this facility. He has helped me alot with my workout routine and is a great mentor. I would recommend this location anytime!!

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★ 5

Collin is an awesome manager! I have been at this gym for a little over a year now and have seen multiple managers throughout the process - Collin has turned this gym around the most in my opinion and have been great to work with - hoping he stays awhile unlike the rest !

Source: Google

★ 5

I’ve been a member here for awhile now and have been to 4 different locations and i can honestly say this anytime fitness off Arapaho is the best one i have been too. Collin the gm here is amazing, has great energy and really cares for his clients and the people that workout here. He makes it a priority to engage and see how people are each and every day and you really dont see that in people that much. Definitely recommend you come check this location out.

Source: Google

★ 5

collin zaher is a great manager and person. he really cares about all his members and people in general. he keeps the gym clean. He takes the time to speak to all of the members. every single one of them. ive never seen that before. He’s knowledgeable and professional. He makes everyone feel important! were lucky to have him. his brother grayson is a trainer here and they both do an amazing job. love this gym!!!

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★ 5

Collin is an amazing manager. Keeps the gym clean talks to ALL the members very professional and never to busy to help members when they have questions on workouts or customer service. Best manager I’ve ever seen !! Love this gym !!

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★ 5

Collin is the best manager by far and also Best experience at this location out of other gyms I’ve been to

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★ 5

Been coming to this gym for years, have seen my fair share of manager turnover. Collin had came in and turned the place around. It’s clean, well kept, and there are new members consistently. He and his brother Grayson are doing a wonderful job. Love this gym.

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★ 5

Collin Zaher is the best manager this gym has had in years, super friendly and professional. Spends the time to get to know all the gym members and always listens to any suggestions to make the gym a better place. Couldn’t think of anyone who would be a better manager.

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★ 1

Why is it called "anytime" when the doors are locked on the weekend? Myself and others attempted to use our key fob to enter but could not. We pay for anytime access.

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★ 4

The gym is pretty clean, the person in charge is real communicative and responsive. Though it may not be my home gym, if you’re looking for a gym that’s not too busy and a quick in and out this is the gym for you! It’s just unfortunate they do not have childcare that’s it

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★ 5

Quiet and clean

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★ 5

The new manager, Collin, has done a great job at this location! He’s kept it very clean, is very open to any feedback guests have, and is very friendly and helpful. I really appreciate that he’s at the gym often and shows that he cares.

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★ 5

New Manager, Collin, is personable. He keeps the gym clean and gets equipment fixed fast. Been a great change!

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★ 1

Misleading information given by the salesperson. Was told i could cancel early from my contract by paying 60% of what's left on the contract but when I tried to cancel I was told that was no longer the situation. This was misleading and if the person was honest from jump I wouldn't have signed up. Buyer beware.

UPDATE: they are now honoring their 60% buyout however my contract will automatically renew for another year unless i physically mail their corporate office to stop. What I was told was that after my contract i go on a month to month basis. Now I can't even cancel without jumping through unnecessary hoops. Will never buy a membership here again.

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★ 5

Saturday early evening had the gym to myself for a good portion of the time.

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★ 4

The place has a lot of potential to be an amazing environment and I’ve had great workouts here. The current manager, Colby, is a genuine and friendly person that always connects with and checks up on everybody in the gym. He’s been doing a lot to improve the location more than I’ve noticed others in the past have.
It could be a five star location if higher-ups at anytime fitness would finally show some much-needed attention to this gym and fix all of its faults, which though isn’t much, it still hurts this location severely.
(AF please put a filter on the water station so we can drink uncontaminated water)

Source: Google

★ 5

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★ 5

The gym is really clean and I love working out here! The manager is really nice and always greets his customers with respect!

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★ 4

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★ 5

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★ 4

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★ 1

This place is dirty!!!

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★ 1

Id give a 0 if I could. I usually workout at the heath location but since I was in the area, I decided to have a quick workout. As I was working out, the manager James approached me and requested for me to sign in with my key fob. I noticed I was the only one he asked to sign in again. If I could take a wild guess- it’s probably because I was the only Hispanic there. This type of behavior is disgusting and I’m speechless. This is very unprofessional and Im definitely considering canceling my membership.

Source: Google

★ 5

Kent the new GM of this gym and my personal trainer is the best. He always greet members with a smile. Thanks to Kent I got back to the gym and thanks for his motivation i didnt give up on my diet plan and helps me reach my goal.

Source: Google

★ 5

I have had a membership to a few local gyms in the past like Youfit & 24 Hour Fitness..Anytime Fitness has been my preferred. I would definitely say that this location is one of my favorite Anytime Fitness locations. GM Kent has taken this establishment to the next level. He keeps the gym super clean. Kents always so friendly and personal with all the members….always enjoy my work out here. Great job Kent 👍🏼💪🏼

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★ 5

New GM Kent has done an amazing job cleaning up and getting this location up to par with others! Always helpful and Goes above and beyond for everyone here. Good amount of equipment for such a small gym.

Source: Google

★ 1

I cancelled my membership on March of 2020 in person but started to get charged again on June of 2020 till May of this year. After numerous phone calls to the club and the corporation office, which took another month, I did get a refund but only for the last two months. The rest of ten months worth of membership fees haven’t not been refunded yet. I did not get a receipt of the cancellation form that I signed so it’s the club’s responsibility to keep the original copy for the situation like this but it seems like the club owner can’t locate the form.

Besides the fact that I got wrongfully charged and didn’t get a full refund for it, the club itself is pretty nice. I’m hoping this can be settled without any legal actions involved.

Source: Google

★ 2

This gym is great! Good variety of equipment for a small gym. The gym is clean as well as the restrooms. I enjoy how empty the gym gets so it feels like a personal gym. I do recommend new members not to sign any sort of contracts! Month to month payments would be less stressful in the long run! You are unable to cancel your contracts and even the GM does not have the power to do so. I encourage new potential members to try out this gym, just be sure to stay month to month.

You can cancel you membership contract if you are either [terminally ill] or [moving to another city].

You can pay 60% of the remaining contract total to fully cancel.

You can transfer the membership to someone else.

It is a bad business practice but the contract does mention the cancelation options.

Source: Google

★ 5

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★ 5

I've only been going to the Anytime Fitness on Arapaho for a couple weeks now but it's been a great experience so far. The staff are super, very helpful and knowledgeable. While it's not huge, they've packed a lot of different workout equipment in the space. The equipment is all clean and works great. I work a night shift so finding a gym that was available at all hours was very important and Anytime fits the bill perfectly.

Source: Google

★ 1

I have a dream..... that one day anytime fitness will allow me to cancel my contract

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★ 3

I have been trying to cancel my membership for over a year now. My original contract started January 5, 2019 and expired on February 4, 2020. I notified the gym manager on January 7, 2020 that I would not like to renew. However, the renewal was still processed and I have been incorrectly charged since then. I have tried to resolve this issue multiple times throughout the year, but yet I continue to be charged.

Since I started my membership, there have been 4 different gym managers. This has made getting resolution almost impossible. Further, when I did talk in person with one of the managers, he indicated my contract had been renewed for 3 years, which is patently false. I can only assume there are bad intentions behind this relationship and that Anytime Fitness intends to extort as much money out of me as they can.

As of the writing of this review, I am still being charged on a monthly basis and I am now owed almost $500 for charges that should NOT have occurred. There is no excuse for this type of business behavior in today's world.

EDIT IN RESPONSE TO BUSINESS OWNER:
Yes, I did sign a cancellation form in Tim’s office. This was a few months after my contract was renewed incorrectly (partly due to the pandemic forcing the gym to close for two months). This was also when I was told my contract had renewed for three years, which is just untrue. Unfortunately I did not get a photocopy of the cancellation for my records as I did not realize I would not be able to trust the business to respond in good faith.

EDIT ON 3/2/21:
I have heard from the company and have received a refund for charges after I signed the cancellation paperwork. I am updating my review to 3 stars because the company did work to fix the problem. However I cannot update to 5 stars because I don’t think it should take a bad Google review to get action from a company.

Source: Google

★ 4

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★ 1

After ignoring numerous attempts to cancel my membership by phone and email, they have continued to bill my account even after sending my account to collections. This is criminal and I would advise everyone to avoid this place like the plague.

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★ 5

Very busy facility. Slightly higher prices, but world class equipment.

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★ 5

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★ 5

Staff is great. Everything is clean too.

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★ 5

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★ 4

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★ 5

All the coaches are great. They are welcoming and encouraging throughout the workout.

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★ 3

Dont go here for leg workouts. if you plan on lifting more than 500lbs go some place else. I used all the 45s on leg press 😂

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★ 5

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★ 1

(there is a lot to read open it up)
Very disappointed with provided service!!! Anyone except Amber Williamson, please contact me. Because she is not deciding something. STOP DOING THAT.

1. When I came to gym first time and Signed contract Amber Williamson did not tell me that the contract is for a year, it is my fault also I do understand that I have to read. But it is logical that staff explaining to me what I am signing. If i would know that it is a contract I wouldn't go for that.

2. After couple months, without knowing that I have a contract I came to gym and told that I am leaving to Buffalo NY, and Amber Williamsom told me well you have contac and if there is no gym there we will stop it. I send email which she gave me from my employer that I am leaving by the work.

3. No response till today (05.14.2019), and I am getting an email that I haven't been for long time in gym!!!

4. Whats going on? With that question I called to Amber Williamson, she told that we reviewed your mail a d decided to not stop your contract!!!

5. WHY NO ONE INFORMED ME OR RESPONDED TO MY EMAIL!!! YOU WERE TAKING MONEY ALL THESE MONTHS AND DID NOT TELL ME THAT!!!

I checked my bank account and find out that you were taking money every month!!!

These is not what I was expecting from you.

Please stop that, Amber Williamson is a completely different story, she is working there and I had talks right before leaving.

Source: Google

★ 1

I would not recommend even attempting to take tour of this facility because no one is ever there. I attempted to visit on a Friday after work around 3:30 P.M and found a sign that read no one is available after 3 P.M. on Fridays but there should be someone there until 8 P.M. on Mondays.
Went in on a Monday, after work, with no one there but two members working out.
I'm taking this as sign to not bring my business here. I can only imagine the issues that arise at this gym since no one is ever there.

ETA: Forgot to mention I also tried calling this location to reach someone after I left and returned home. It only took me to voicemail. I don't understand how you think you're going to resolve this inconvenience by a phone call when no one even answers. I'm not going to waste another trip.

Source: Google

★ 1

EDIT: Dropping my review to 1 star, after the third time the men's restroom had no toiler paper.

Great equipment and staff. The only reason I give it 2/5 is that the bathrooms are always disgusting in the mornings. Water everywhere, uncleaned toilets, often no toilet paper, paper towels or soap in the dispensers.

If this gym had a morning janitorial service come by, it would be 5 out of 5 for me.

Since the gym is en route to work for me, showering after a workout is crucial and it's a nasty experience right now.

Source: Google

★ 5

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★ 5

I have been a member at this gym for a few months now and I have to say thIs one is my favorite locations. Clean, spacious, has all the equipment needed, and great customer service! Maurice is a great and helpful manager to top it all off!

Source: Google

★ 5

I absolutely love this location. Every time I walk through the door I am always greeted with a smile and a hello from one or both of the trainers inside. A larger location than what I used to be at so that’s a huge plus. Machines are in great condition, the cardio, free weights, and cables are spaced out very well.

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★ 5

Not my home Anytime Fitness but close to work so I maybe am here once a week. Awesome facility; equipment is great and the gym is always clean.

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★ 5

I love this place! The atmosphere is so chill. The gym is always clean and the employees are nice and helpful. Defineilty worth a visit.

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★ 5

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★ 4

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★ 5

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★ 5

Was greeted when I walked in the gym by the manager by the name of Amber. She was very informative about the gym rate as well as personal training. I found this gym while in town for a interview and potential relocation from where I currently reside. If offered the position I'm sure to come back and sign up for a membership here. Like the smaller atmosphere that the gym gives unlike the bigger gyms that are packed with people slowing your workout down.

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★ 1

Previously gave 5 stars however that has changed. Worst customer service at this location.

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★ 5

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★ 5

Facility is well kept and clean!! The manager on duty, Amber, is extremely polite and approachable. She was able to help me get started right away.

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★ 1

definitely look into other gyms before considering this one. Poor communication between employees, poor customer service.

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★ 5

Love this place. Not too big. And 24 hour access is just right for me.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Love the Gym!

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★ 5

Great service!! This gym had everything I needed for my workout.

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★ 5

Highly recommend. I've been a member for 6 months. Clean, quality and a vast variety of equipment. Trainer is always on site and Amber is an extremely, approachable, knowledgeable manager.

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★ 5

Very clean and well appointed facility. Ample equipment and opportunities to exercise at any level you want.

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★ 5

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★ 5

AMBER MAKE THIS PLACE, BE THE SPOT IN TOWN TO WORK OUT.

Nice facility, doesn’t even feel like a gym but more of an at home gym. The manager, Amber, she is not only great with people, but she is knowledgeable. I had visited 3 other gyms, 24!Hr Fitness , Fitness Connection and LA Fitness and these all felt very commercialized vs a just a judgment free zone to get into shape.

Thank you Amber for your attention and hospitality.

Source: Google

★ 3

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★ 4

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★ 5

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★ 1

Really bummed on my experience with Anytime fitness. I moved here from out of state and the gym automatically transferred my memebership without my permission and wouldn’t let me cancel my membership because it was “19 miles from the gym not the 25”....but considering we live in the city 19 miles might as well have been 2 hours. Just disappointing customer service after being a loyal member.

Source: Google

★ 4

Great gym for the working professional. The equipment is all new and in great shape. I went to another location that had a massage chair, that would be amazing at this location.

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★ 5

All the amenities of your own private gym. Walk in and feel the iron. You will love it. If you have questions ask Amber. Call or email, she will respond rather quickly.

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★ 5

Awesome management always clean never over crowded .

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★ 5

Good equipment selection. Clean and well-maintained. Never super crowded, and I don’t have any issues getting a machine I want.

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★ 5

Nice gym, usually quite empty. Good support from staff.

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★ 5

From my experience Anytime Fitness is a good safe place to work out. It has plenty of cardio equipment, weight machines and free weights. It is opened 7 x 24. The staff is courteous, kind and professional. The trainers are available for support, setting up a new training program. Additionally, the equipment includes 45 pound barbells for squats, sumo squats and such. The facilities is large enough to include various types of cardio equipment such as elliptical machines and rowing machine, battle ropes, TRX, free weights, dumbbells. It is a clean environment. Amber Williamson is an Awesome manager.

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★ 5

Love this gym! I'm happy to be a member here. The equipment is modern and always in working order. They have everything you need to get a solid workout done in a calm, welcoming environment. The manager Amber is always friendly and encouraging.

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★ 5

Very nice! Not big. Has all the equipment I need to get a great workout!

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★ 5

Great place!

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★ 5

Nice facility , clean awsome equipment the staff is great switched over from another gym Amber is great.

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★ 5

💯🔥👍

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★ 1

The place may be clean, but if you get a membership, you had better NEVER try to cancel. We've been given the run around for months, finally thought we managed to do what they asked, turned in our key fobs, but they have CONTINUED to charge us. The company on the phone can't do anything, the physical location blames the main company. They are unorganized idiots who just want to keep our money and at this point are giving us NOTHING in return for it. I hope you like their facilities, because you will be stuck paying for them for the rest of your lives. These people are unhelpful jerks. We may be seeking legal action if we cannot get this straightened out in the next week. We turned in the key fobs back in November. It's March.

Source: Google

★ 5

Great size gym, convenient 24 hour access, fabulous training staff!

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★ 5

I've been to many Anytime Fitness locations around the area and I can say this location is by far my favorite. Great equipment and plenty of space to move around and work out. Plus everything is kept so clean. Would recommend this location to anyone!

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★ 5

Great variety of equipment kept in excellent repair. Separate cardio room with video classes for times you cannot make a live class. Pretty amazing manager too!

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★ 5

I Love the fact that I can go anytime. The variety of equipment that they have work's out every part of my body. I Love doing Zumba without all the people. Amber, and Any are Awesome and the rest of the staff they are all friendly and are willing to answer your questions or assist you in any way. I absolutely made the right decision joining this club...

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★ 5

Friendly staff! Always clean and organized!

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★ 5

Great facility, very clean, and new machines. The staff is friendly and it’s open 24 hours. Can’t beat that!

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★ 5

Really great gym! Clean, quiet and a very friendly staff. Highly recommend.

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★ 5

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★ 2

This is a good jym. Good facility and friendly staff. As far as equipment and service is concerned, I have no complaints.

However, please beware of the contract. I was foolish and didn't read every word. If you sign up, the only way to be released from your contract is to prove yourself unable to continue (disability, death). Anytime Fitness will continue to charge your account until your contract is up.

I have had recent digestive issues that make it difficult for me to eat and exercise, all going back to acid reflux for which there is no "doctor's note" (which is what the manager asked for when I asked to cancel my membership). On top of that, I also explained that my financial situation is not well and that continuing to pay for this monthly membership is both expensive and a waste of money as I cannot continue to attend. All she could say was that there was nothing she could do. I don't know if that meant that her hands were tied, or if she simply would not release me from the contract. Either way, most other gyms I've talked to would simply charge a cancellation fee and be done with it.

This isn't as much a complaint about Amber as it is about the contract, which I should have read. However, I've also heard that the strictness of the contract in many cases is dependent on the owner of the given Anytime Fitness facility. If that is true, this manager is one that won't release you from your contract.

So now I'm stuck paying $42 a month for a gym that I don't go, all because of my own foolishness. But sometimes it's nice to have a little wiggle room, even when you make a bad decision. Unless you're absolutely sure you want to commit time to this gym (no foreseen health or financial issues), I recommend going to another gym that is more lenient on their contracts and charges less per month.

Source: Google

★ 5

Awesome gym and great atmosphere! Would definitely recommend this place.

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★ 5

Very nice staff. The facility has a great range of equipment that will fit anyones needs/goals. Definitely recommend anytime fitness and this location to everyone.

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★ 5

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★ 5

This place is amazing!!!
Great Location, awesome staff

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★ 5

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★ 5

I really enjoyed working out at this anytime fitness they are very nice and keep the equipment extremely clean. The customer service goes beyond there expectations to make sure you are comfortable in there facility. I love the way Amber treats her customers, she is one of the best trainers there.

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★ 5

Very welcoming and friendly. The equipment is clean and works well. Very positive experience.

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★ 5

Anytime is a great gym at every location I’ve been to. The one here on Arapaho is no exception. It has most of the equipment any basic gym needs but it’s not a huge gym. I’ve never had to wait more than a few minutes for a station I needed for the day. Plus they have a punching bag...pretty much my favorite. No one ever uses it except me. Amber, the manager there, is perfectly professional and welcoming. She rocks. This isn’t even my home gym (I live in Oak Cliff) but I’m here every time I’m in Richardson and am more than happy to leave a review of my experience there.

Source: Google

★ 5

I've been to plenty of gyms and I really like the friendly atmosphere. Plenty of equipment to workout wether it be simple/hardcore cardio to fitness classes and weight training. Although it might not have certain facilities like a larger gym it is 24hours and a judgement free gym. One of the most important things I like about this gym is it's not over crowded like other gyms and I also get access to other anytime fitness locations.

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★ 5

Amber and the personal trainers at the 819 W Arapaho location are awesome. Based on my schedule, I workout in the early morning hours prior to office hours. When I ever needed any help or guidance on using the facility, help has just been an email away. Much better experience than I ever received from a previous gym I belonged to. Glad I joined Anytime Fitness. Best decision made regarding my workout needs.

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★ 5

We were given a tour and helped through the signup process by Amber, who was wonderful. The facility is clean, well stocked and open 24 hours, but secured by an electronic lock that requires access, which makes my wife feel more secure. It's a great gym, with a lot of extras that you'd only expect to find at a much larger & much more expensive gym (yoga classes, private trainers, etc.). Highly recommend!

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★ 5

In town visiting gym and the facility was well kept and staff was friendly and helpful.

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★ 5

This is such a great place. The manager is always super friendly......Unless I haven't been in a few days and then she turns into momma bear. The personal trainer is very knowledgeable and doesn't let me get away with only doing my workout halfway. They have a variety of machines, free weights and dumbbells. I would definitely recommend this location to anyone who is looking for a new gym home.

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★ 5

My husband and I absolutely love Anytime! We train 2X a week with Evaristo Molina and he is seriously the best trainer we have ever trained with! He is amazing. The gym is super clean and the equipment is really nice and in great condition.

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★ 5

Nice facility with a friendly staff and wide variety of equipment. All around great gym!

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★ 5

I'm new to the area for work and I am soon glad to have Anytime Fitness available to me ... The staff members are awesome, accommodations are great!! I feel at home getting my workouts in!!

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★ 5

Great clean gym with a great welcoming staff!!

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★ 5

Nice clean gym with great staff! We absolutely love coming here!

Source: Google