★ 5

My 10-year old is an aqua tot & she loves it!
She started in June at Level 3 and has worked her way to Level 5. Not only has she learned safety skills but also she is able to get in the water unattended. The staff is amazing from the front desk to ALL of the instructors. The instructors are very patient even when it’s multiple kids.

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★ 5

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★ 5

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★ 5

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★ 5

Love the staff and swim coaches at Aqua-Tots Humble!

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★ 5

My daughter Hadleigh LOVES to go to swim lessons. Each week she is ready to go and learns so much! She has progressed so much from our first class and has gotten comfortable in the water. The instructors are great with the kids and very patient with the little ones! Great place to take your kid to learn to swim!

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★ 5

Staff is friendly, if owner is in he will always check to see how your doing. Penelope has trusted all instructors that she's has had.

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★ 5

We love aqua-tots! Not only has my child learned how to swim but also learned safety and has gained confidence in and out of the pool! The facility is always clean and staff always nice and attentive! Although recently over the summer this location has been extremely hot and has continued to be. Hope fully it gets fixed soon!

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★ 5

Great staff but limited on opportunity for makeup classes / private lesson option

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★ 5

Great place , our kids have lots of fun and learn a lot!

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★ 5

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★ 4

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★ 5

Easy schedule, the facility is always clean. The instructor Andrew is so sweet and patient with his students. The staff is lovely and friendly.

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★ 5

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★ 5

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★ 5

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★ 5

Muy bien 👍

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★ 5

My son loves this place. They are patient and caring.❤

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★ 5

Omar is a fantastic coach; knowledgeable and patient. Very good with children, no matter if they are shy or trouble makers. He has always made us feel safe and comfortable at swim.

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★ 1

We witnessed a toddler nearly drown due to the instructor’s lack of awareness and experience. He was literally 1 second or two from drowning. The poor mother started screaming and ran from the other side of the glass to the pool area and retrieved her son herself. It was very close to a tragedy and traumatic to say the least. After the session, the instructor tried to blame management for the incident, and made excuses. It was sickening to hear the words coming out of her mouth. We stopped going that very day. Your kids won’t learn much of anything here, if they don’t drown. Go to Fins. Much more professional and they have a better teaching system. This place in Humble is not a good place to go.

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★ 5

The instructors are very knowledgeable of what they do. I recommend the lessons 100%

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★ 5

Andrew is excellent, he is patient, kind, & very understanding. My daughter feels calm & safe with him. Thank you Aqua Tots.

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★ 5

Excellent service

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★ 5

My child was extremely apprehensive about learning how to swim. All the instructors have been so patient, kind, and encouraging. Everyone is professional and it is a joy to come every week!

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★ 5

Clean. Attentive. From the front staff to the back.
My family is very thankful for Omar. I was going to write a long paragraph on how he is patient, kind, and firm with my special needs daughter. Such a proud day for my family when she was able to level up thanks to him and the other coaches. I regrettably did not think my girl was ready to level up due to her lack of receptive language. But Omar insisted she was ready.. long story short she had a great 1st class. It was a great day and accomplishment for my daughter.

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★ 5

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★ 1

Absolute RIPOFF!!!!!!!! These people are more like thieves then teaching anything. I don’t know if it’s just this location because they are a franchise . However the humble location is awful !!!!!!! They charge a re registration fee , they charge way too much money for what they provide . It’s nonsense and I do not recommend !!!!!

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★ 5

great staff and my child has learned alot

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★ 5

This place is clean, safe, and professional! My two kids love their classes. They’ve had many of the different teachers and always leave happy regardless of who they have when moving levels. We’ve had to switch schedules and they are extremely accommodating. So happy we found this place!

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★ 5

My son has improve so much since he started back in July. The staffs are wonderful.

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★ 5

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★ 5

My son looks forward to going to the class. Although I do think the class is too pricey and at level 3, It did seem like discipline was a major problem with a number of kids. But at level 4, kids know how to listen and follow directions. This round of courses should be enjoyable and productive.

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★ 5

Great family friendly place, instructors are do nice and professional, my boy love swimming class. Highly recommend.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Both of my kids love Aqua-Tots! My son was not comfortable at all in the water when he started, and now he s always excited about all his classes. My kids enjoy everything there! They have learned a lot and everybody there is very nice!

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★ 5

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★ 5

Love coming here! My daughter loves it! And today we ran late and were so understanding and helped me make my daughter’s day by not missing the whole class. It had been a hectic instance and they helped our day get better! Really appreciate Angie for being so helpful.

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★ 5

Amazing staff

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★ 4

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★ 5

Great school my grandson love very professional teacher the building very clean the classes very useful my grandson learned to swim very fast
Thank you for y’all kindness and the great service

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★ 5

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★ 5

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★ 5

Everyone is always so kind and friendly! My one year old has fun and loves going to his classes. Everything always feels clean and well maintained. I would definitely recommend Aqua-tots to anyone looking for swim classes.

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★ 5

Great place for swim instruction. My little one loves it and so do we. 😁

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★ 5

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★ 5

Great staff they are very patient with the children.

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★ 5

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★ 5

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★ 5

Good customer service, flexible schedules and great instructors. My son enjoys his class and improving his skills.

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★ 1

I have no comment, but this is a day care with a pool.

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★ 5

Small class sizes and awesome facility. Very affordable. Learning to swim could save a child's life!

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★ 5

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★ 5

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★ 5

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★ 5

The staff loves the kids and have the patience of angels. The front desk staff is super nice and always very accomodating. Also, the place is always super clean! The janitor is passionate about his work and it shows. My daughter's favorite day of the week is when she gets to go swimming. Love AquaTots-Humble

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★ 5

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★ 5

Clean environment the instructiors are patient with my son and gives tips on improvement after each class my son loves the place.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I enjoyed having my daughter enrolled all the way in level two she learned a a lot! The instructor advised us that she was ready for level three when she was 23 months old. She graduated to level 3 on August 9 and the instructor in the picture (I forgot her name) was always sweet during level two. Sadly she wasn’t sweet in level three. During the last class we attended while giving feedback she said “that my daughter crying was boring and that she needed to control it that it wasn’t a problem for her to be in level 3 but she needed to control the crying” after this I never went back. It was rude and unprofessional. It annoyed me because I knew my daughter cried since she would go alone into the pool. So I had called a couple days before to move her back to level 2 and that day we were supposed to have a level 2 class but the instructor decided to teach level 3 since both of the kids were 2 years old and she said we could go ahead and change but I decided to stay in the pool since I knew Grace was going to cry. Needless to say I canceled the classes. We were enrolled for almost 9 months even thought the experience was great at the beginning it was disappointing in the end. The instructors needs to have empathy and think before speaking, and that 2 years old are still learning and they can’t control their crying!!!! I wished I could’ve told her something when I was there but I don’t like confronting people but I decided to write this reviews, it really bothered me the way she handled the situation. Another thing that bothered me was that in level two we would sing a song that says “splashing” and when my daughter was splashing during the lesson (in level 3) the instructor told her with a plain face “no splashing” why teach the kids something when later on their going to get told not to,
that’s confusing for the development! She would get annoyed when Grace would do it ☹️ I noticed because I was recording her to show her dad and in the video you can see her telling her not to do it.

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★ 5

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★ 1

Worst swim school! Inconsistent instructors, disrespectful staff and when you try and quit to try and go to another swim school, they will refuse to issue you a refund. The owner/ manager are not professional. Look somewhere else for a better swim school.

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★ 5

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★ 5

We absolutely love this establishment. Their team is professional and knowledgeable. The place is clean and very organized.

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★ 4

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★ 5

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★ 5

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★ 5

I love it. The staff is very friendly and provide improvement tips after each lesson. My daughter loves it, she started this summer very nervous and scared, didn't want the water touching her face and definitely didn't want to go under water; now she's jumping and pools and ready to compete with me to see who can hold their breath the longest. I recommend aqua-tots to all of my family and friends.

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★ 5

Swimming is a skill that everyone should learn! Aqua-tots Humble has help my little one with this process. They are highly relatable and trustworthy. Classes price range are affordable and their instructors friendly and skilled.

Instructor Malanja has been the highlight of our experience with Aqua-tots Humble; her professionalism and commitment made us fall in loved with her and the location. Not to forget the rest of the instructors and front desk staff.

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★ 1

Unorganized.

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★ 5

The teachers are knowledgeable, patient, focused, and so good with the kids! My son especially loves Mr. Ali.
There front desk staff are so helpful, positive, and kind. I've never had a bad experience with Aqua-Tots!

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★ 5

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★ 5

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★ 5

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★ 5

My baby enjoys her swimming lessons. The instructors are very patient and great with all the kids.

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★ 5

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★ 5

I love Aqua Tots! They have the best swimming program I have experienced. My daughter has developed so much as a better swimmer. All the the instructors are great and really good with kids. Instructor Ali is one of the best instructors I have ever met! Thank you so much Aqua Tots!

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★ 4

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★ 5

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★ 5

Best place for kids to learn how to swim .

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★ 5

This place is great my son is learning ! I can see the difference since when he 1st started it's taking a while but every child learns at their own pace. They are very good with setting up the schedule for make ups and let us know ahead of time when it will be canceled or closed. Very clean too

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★ 5

I am extremely happy with our experience at Aqua-Tots in Humble. All of the teachers are great, and my boys love going to swim class. Even though they are only 1 and 2, they have become very comfortable in the water. The teachers are energetic and invested in each child. They are always looking to push the boys to get to the next level instead of being complacent with where they are. Even though we have been going to swim class for a long while now, they are still picking up new skills and have not plateaued. The makeup policy for missed lessons is also extremely flexible, which has been great for us.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

EDITED: changed to 5 stars. Owner reached out and addressed the issue.

My rating would probably be 3 1/2 stars if we could give half a star because the staff and instructors here are very friendly and welcoming! We are also very impressed with how they take the extra steps to contact us (via phone, voicemail and even text!) if something arises and swim lessons are canceled. I’ve been taking my nephew, Eli, here since he was a few days shy of 4 months. He’s 6 months now and we’ve been seeing big improvements with him in the water. He’s currently enrolled in the tadpole level (4-12 months old) so I have to swim with him. We are really impressed with our instructor Jennie! She’s the best!! She really connects with the kiddos. Today, we had a different instructor for his lesson, which is totally fine. We’ve had him before and that time was ok too. However, today I wasn’t impressed. We were running about 2-3 mins late for lesson (life with a baby ;)) which is fine (so I thought) because swim class is usually 30 mins long and we still had about 25 mins left. Upon entering the water, the instructor asked me a question along the lines of “how much time?”. He could’ve worded it a lot better in my opinion. He wanted to know if Eli had taken lessons before or whether he was new. I thought he was asking how much time we had left for class since we were a tad late which struck odd to me cause there’s a clock hanging up in the room. Fast forward to swim class, he rushed through everything! With Jennie, we usually run through each task about 2-3 times before moving on. Today, it was hit and miss. We really only ran through the task once and moved on. I think there were one or two tasks that we repeated. He had us “fall back” in lessons. With Jennie, we worked up to dunking/submerging Eli in the water and he’s gotten to the point where he’s comfortable. During lessons, he told me to just wet his chin and to not submerge underwater. I felt like we were back to day 1 when he was first starting. Even if there were new students in the class (which there was not), Jeannie would have had Eli complete the same task as everyone else but with submersion while newer students would ease their way up. I was able to sneak in a dunk here and there during his lesson today though. Then, he wanted the babies to reach for the wall with parents assisting so they can learn to crawl/pull themselves out of the water. He didn’t give them a toy to catch their attention to grab for the wall so Eli was not interested (he must’ve forgotten he was teaching babies that can barely sit yet alone crawl and have very, very short attention span). I had to ask for a swim toy and then Eli was able to complete the task. During another task, the instructor asked us to not support the baby as much to let them balance on the mat on their own (uhhh no, that would be fine if he was a little older, but right now he is just learning to sit up on his own). We finished swim lesson and it didn’t last 30 mins. Eli’s lesson was 15 mins today compared to the 25 mins I was expecting (taking into account we were a few mins late). It took me longer to drive him to lesson than the time we spent in the water. I don’t think I would’ve mind if we finished early if we ran through each task thoroughly as expected instead of being rushed from one task to the next. Speaking with the other mom in the class, I wasn’t the only one frustrated and slightly annoyed with today’s lesson.

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★ 5

First and foremost, they offered a free trial to see if I even liked the place. Everything was clean, especially the changing area for the kids. I even saw a lady moping up the water when the kids left the changing rooms to make sure no one slipped. They offer basic necessities like lotion, detangling spray etc for the kids. The instructor was very nice and personable. My son had a blast. Last but not least, there is more than enough space for everyone to see their kids through the glass window. I definitely signed up for classes no problem after the trial class.

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★ 5

The facility is nice and clean. I also loved the customer service that was provided once we walked through the door.

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★ 5

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★ 5

Clean, my child enjoys the lessons.

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★ 5

The staff and instructors are awesome! The instructors are very encouraging especially the male instructors they help boost my sons confidence with being comfortable with the water. All of the instructors are amazing and I love watching my son interact and learn from all of the instructors. I am very pleased with this location and this is something I will continue to keep my son involved in.

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★ 5

Many amenities. Clean. Great staff. The management and staff are exceptional with children.

I recommend this place over their local competitor.

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★ 1

If I could give zero stars I would. It was one thing when the new Humble location did not open in mid February as planned.
I stopped mentioning the place to my son and waited patiently for them to open. 2 months later I received a call to schedule his first class. It was cancelled and reschedule a week before the first scheduled date.
The next time it got cancelled the day before the next scheduled appointment.
The third and final time it got cancelled at 1:30pm THE DAY OF the class. That's 2 1/2 hrs before the class. By then my son was begging every half hour since waking up that morning to go to "pool school". His most favorite thing is the pool.
I told the lady how terribly disappointed my son would be and how unprofessional the whole ordeal was. They are letting down CHILDREN not just adults.
The lady gave a very unapologetic apology. I've asked before if there would be anything sort of discount or special deal for my son since he suffered so much disappointment and the answer was no.
I think it's sad that this place will end up being successful despite their lack of heart because not everyone will have the experience we had. I think the owner deserves nothing so tats what they will get from me. I just hope that all the people involved in the continual failure of the Humble location get a good dose of their own medicine.
It's possible that my son's appointment got cancelled 4 times. I want keeping an exact count because I try not to focus on things that upset me.

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★ 1

Had an appointment today for the 1st free trail and it was closed. Tried calling the number on the bottom of the email but it was the wrong number. I googled the right number and nobody answered at all.

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