★ 5

I was about to quit because it’s hard to stay motivated to workout. I figured might as well use the credits I have left. Took a class with Dru and it was so empowering and fun that I decided to stay. She’s the best!! I might even upgrade my membership soon tbh. Alivia and Elayna are also amazing! Would recommend!

Source: Google

★ 1

Scheduled me for a class I couldn't take. Waste of time. Wasted my evening.

Source: Google

★ 5

Club Pilates in Cross Roads is just the best! Elayna, Dru, Samantha and Joy always have the biggest smiles welcoming everyone in, they make us all feel like family! And all of the instructors are wonderful, I learn something new in each and every class. Alivia is incredible and just such a special instructor! I really highly recommend Club Pilates Cross Roads to anyone!!!

Source: Google

★ 5

Club Pilates has been the most supportive health facility with which I have ever been affiliated. They were very accommodating in regard to my needs for an extended recovery time following a difficult surgery, and as I have eased back into my workouts, they have made suggestions for modifying the exercises to support my particular injury. Thank you!!! Back on the road to better health.

Source: Google

★ 5

This studio is great. The instructors are knowledgeable and the front office friendly. They know you by name and are ready to assist!

Source: Google

★ 5

I had an amazing experience!
First time doing Pilates and these ladies do an amazing job. Elayna is amazing! She did a wonderful job! Thank you guys! Here’s to a new and exciting journey!

Source: Google

★ 5

I’ve been taking Pilates here for a year now and love it. The studio is always clean and the equipment is in excellent shape. Dru at the front desk is one of the most best humans you’ll ever meet! She greets everyone by name and always with a smile. Her attitude is infectious. The instructors are all great and have different styles so if you’re like me and go everyday, your workouts are never the same. I highly recommend this place. It’s addicting! The unlimited membership is definitely the best way to get the most out your membership.

Source: Google

★ 5

I love this location and it's in big part due to Dru Stigall! Her kindness immediately put me at ease and her energetic cheerleader disposition has continued to motivate me! No judgment just unconditional acceptance. They really have an asset in her.

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★ 5

Kimberly is amazing. She is a wonderful instructor. I always get an amazing workout and am energized for the next class. Dru is wonderful as well. She provides amazing service and support. She will be a great instructor.

Source: Google

★ 5

I love coming here. Kimberly has such an amazing style of teaching that helps me feel empowered and Dru and the desk is so sweet and always makes you feel like family.

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★ 5

What a great introductory class! Peggie was awesome and Dru made the process seamless!

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★ 5

Loved my first time experience with Peggy & Dru

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★ 5

This is the best studio. I signed up with Dru several months ago and it was the best decision I ever made. She is GREAT!

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★ 5

I love this studio so much! Everyone here is so warm and helpful, especially Dru! Coming to Pilates is something that I look forward to and has become a huge part of my self-care.

Source: Google

★ 5

Club Pilates Cross Roads is the best. Dru at the front door is so welcoming. She helps you get settled in and becomes like family to all she meets. She gives great advice on how to better ourselves and our practice. She’s very smart and observant with everyone who comes into the studio. She’s very observant as to people’s feelings and needs. She laughs with me and cries with me and others as well. I thank God for leading me to Club Pilates Cross Roads & Dru!

Source: Google

★ 5

I love Pilates and everybody here, especially Dru!

Source: Google

★ 5

I’ve been going to this studio for a couple of years and from the beginning, Dru has been a smiling face every time I walk in. Her heart for the customers is apparent! Love the variety of instructors too.

Source: Google

★ 5

I joined Club Pilates in January 2024, and since then, I’ve experienced a remarkable transformation mentally, physically, and emotionally. Jennifer is an amazing instructor—she keeps the workouts challenging and fresh every time. And I can't say enough about Dru. Her customer service is outstanding! She's always incredibly helpful, consistently going above and beyond to ensure a seamless member experience!

Source: Google

★ 2

I have been with this studio for 8 months and after today I am glad I made the decision to cancel my membership. Amanda one of the instructors was checking in the front today had a bad attitude and made a rude remark towards me even though there were two of us that came in 3 minutes late. And the policy is that you have 5 minutes after class starts to get in. Jennifer is another instructor that is very rude throughout your workout and always has a passive aggressive attitude. For the amount of money we pay as members for an unlimited membership we do not need people’s attitudes and the customer service has alot of improvement to make. I gave it two stars because there are other instructors and people in the front desk that are great. But the expectation is that every time you come in you should be treated with great customer service and people with a great attitude.

Source: Google

★ 2

Whatever you do please don’t subscribe to their text messages! They will hound you with notifications. I’ve been trying to get off of their contact list for a year.

Source: Google

★ 5

I came in to sign up and Jaylen was very helpful, and made sure I was picking the best options for the membership!

Source: Google

★ 5

Club Pilates is one of my favorite places and I have been struggling with some issues which resulted in giving up driving. While I was working through this I froze my membership for a few weeks. I can’t tell you how wonderfully helpful everyone has been. Being tech challenged I was fortunate enough to have Elayna to walk me through every step of the way and I’m now overjoyed to be back and active. Thank you Club Pilates

Source: Google

★ 5

I been here since January 2024, and I’m very happy about this Club Pilates. My wife is also a member, and when my daughters visit us, they also come here. We have a lot of fun and also a great workout.
Elayna has been so nice since ever, she always check me in and give me some cheer after every class.

Source: Google

★ 5

The best workout with amazing instructors. Everyone here is wonderful and so encouraging. Dru at the front desk is always so welcoming and sweet, and ready to help. I cannot recommend this studio enough.

Source: Google

★ 1

Typical membership SCAM! They use high pressure tactics and contracts during the first “free” class to persuade you to buy a MANDATORY THREE MONTH package. Super small studio which allows for no flexibility for anyone with a full time schedule. And the instructors (except Christopher, he was awesome!) were mediocre for the price you pay per class. But you find this out after signing up, so BEWARE! Then they require you to BRING IN a written cancellation notice. Another typical sales tactic. Red flags everywhere. I just spoke to Lauren at the front desk regarding an additional $199 (monthly cost, for a max of 8 classes) being charged to my card, and apparently there’s “nothing” she can do” for me. DO BETTER Club Pilates. Just another franchise.

Source: Google

★ 1

For the 8+ months I’ve been attending this studio I’ve never once brought any of my children to class. As a single working mother that means getting to use up my 8 classes per month is difficult and often I lose a credit or two. Well I unexpectedly had to bring my 8 y.o. middle son to class. He had his headphones and iPad and I told the front desk he’d sit on the bench near the merch, she kindly offered us to use the private room and I set him in there with notice to not touch anything and to sit there quietly (and he did). However, Cindy instead of checking speaking with me before class, decided to hold up starting class to talk with front desk. I thought it might be about my son but instead of talking to me right after, she started class, then in the middle of warm up came over and asked me to move to the back of class to watch my son. She also added that they don’t like kids in the studio and can’t have them there, to which I responded that one of their own instructors brought her two kids to class several times. I also don’t know what she expected me to do since I couldn’t see him lying on my back. I even responded so you want me to workout or watch my son play his iPad and she said I don’t know if that’s what he’s doing. All he did was watch his iPad and peep out at the class once. Her attitude and lack of couth when addressing the situation ruined my experience. Plus since the class wasn’t full the back side of the studio was empty and with no mic I could barely hear her for half the class. So I decided to cancel and take my money elsewhere, but of course even though my renewal is 3 weeks away they can’t cancel my membership til it renews one more time!!! These details of course are quickly brushed over during the membership they get you to sign while closing on Friday after your trial class.

Source: Google

★ 1

Worst customer service experience

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★ 5

I've visited several locations and each is fantastic. The trainers are super personable and make a point to get to know if you have any restrictions and give alternatives to create a better experience for you. Overall after 90 days I'm feeling fantastic and plan on continuing.

Source: Google

★ 1

I'm writing to express my disappointment in your services. I want to complaint crossorads club pilates manager. This place is very very hard to reach with manager. I have been contact to Ty for last two months. I've had multiple calls and txt him .He has not responded to one of my tx and multiple phone calls. I'm really disappointed with this customer service.

Source: Google

★ 1

All of their 5 star reviews were made by clients in an attempt by CP to incentives members with perks. I was a member of the Cross Roads location for almost a year and I can say that I am very disappointed in this Club Pilates. I was shamed and yelled at by one of the instructors, Cindy, for bringing my 5 year old to use the restroom before my class started. I’ve complained to management several times, and not once has this issue been addressed or corrected. When a clients pays as much money as we do to workout somewhere, respect and customer care should be at the top of management, and the instructors list of priorities. Clearly it is not. This is an intimate setting, and what happened was humiliating and disturbing. Myself, and my 5 year old learned a big lesson that day as to how rude and cruel some people can be, thanks for that Cindy! Canceling my membership and taking my business to somewhere that respects their clients.

Source: Google

★ 1

Please do not take the membership. They sit on your neck and force you to take the membership. They won’t let you cancel and lock you in contracts and charge high amounts. Stay away from the club Pilates in Cross Roads location. I’d give zero rating if there was one.

Source: Google

★ 5

I love it here! Jackie is awesome 10/10 recommend it.

Source: Google

★ 2

Honest review: After a few years taking classes on this place (almost since their opening!!), I sadly can provide 2 stars.
1st star for = Nice place.
2nd star for = Good instructors
I can't provide another star as costumer service in all levels is extremely poor, unfreezing membership is a nightmare and is a horror to cancel.

I ask to freeze my membership for 3 months as I will be out of the country, and they do. I come back early (just leave for 2 months) and I ask to unfreeze my membership so I can keep using it, and I was unable to do it.
I call several times to the studio, so I can continue with the classes, but manager Alisson was on vacations, and nobody can unfreeze my membership (unbelievable!). Every time I was told someone else will call me and I never get a call back. After 2 weeks and several calls, I decide to drive there and stop at the studio, and AGAIN I ask to unfreeze my membership, they were unable to help me. I stop by Again!! the next week 2 different times and I ask if Nicole or Ashley can call me and help me to unfreeze my membership as I want to go back to my classes and never get a call back. I was like that for a month. So I decide to forget about this place, as they male their point clear and they were not interested.
Then almost 2 months later, I have a call from Summer, asking me to pay for the freezing last month. I told her all the history and she promise someone will call me back (this was Nov 15!!) and until now I do not get a call back but I get messages to pay for freeze my membership. Maybe now, someone will be interested and contact me for real!

Source: Google

★ 1

If you want to cancel, make sure you do it about 1-2 months in advance of the date you want to cancel. They will give you an excuse of why they have to charge you for another full month, even if you cancel weeks in advance of your next scheduled payment. We all know everything is computerized, nothing takes 30 days to cancel now. They won’t allow you to cancel online either. What a waste of money.

Source: Google

★ 5

Feel so strong from this work out and I have tried many workouts . Instructors are great and friendly . Must try

Source: Google

★ 5

I absolutely love this place and the Club Pilates Crossroads community! I joined a year ago without knowing all that much about Pilates and have learned so much. All of the instructors are fantastic! They are so knowledgeable, encouraging, inspiring, and also so helpful in terms of teaching all of the foundational skills of Pilates. Classes are always fun and challenging, and never the same, never boring. Can't recommend this place enough. It's the best!

Source: Google

★ 5

Amanda & all instructors are amazing! Best pilates place I’ve ever been to

Source: Google

★ 1

I do not recommend this place at all, they have a terrible cancellation policy, even I only went 2 times had to paid 3 month and they wanted to charge another month even though I had a broken ankle and couldn’t go! I felt cheated

Source: Google

★ 5

Professional, clean and instructor was very friendly and helpful

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★ 5

Love this place, I had such a great experience

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★ 5

Updating my review AGAIN❤️ Just completed 80 sessions and today was first day back after a one month hiatus while we vacationed abroad. Here’s the thing - I knew that going 3 times a week was helping me feel more flexible - my posture was improving. I had fewer aches and pains each morning getting out of bed. BUT you know how they say you don’t know what you have until it’s gone?? After being away for 30 days, my first session back was such a revelation and testimony to Pilates. I rediscovered every muscle, joint and nerve in my body. It was like I reconnected with my body. It was amazing to realize just how much the program had been helping me. The improvement you see is very subtle and nuanced. The strengthening really happens at such a core level that you may not be aware of it’s impact until you stop doing the exercises. The lesson I learned is DON’T STOP❤️ Keep up your routine and know that your mind is training your body to be the best it can be! Thanks to all the great instructors - especially Cindy - for inspiring and never tiring! You are the best!

Source: Google

★ 5

Great introduction class! Signed up and ready to get fit!

Source: Google

★ 5

Looking for new workouts and found Club Pilates in Crossroads and had a intro class the very next day. Got a text and follow up from Lauren which I feel is amazing. Class with Amanda was very informative and felt great. Can’t wait to get started!

Source: Google

★ 5

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★ 5

This is exactly what I was looking for. It's a small studio with great people. Very clean and welcoming environment. Nichole is very knowledgeable. I am a new member and look forward to many great classes!

Source: Google

★ 5

I love that pilates takes gravity out of the work. Looking forward to making progress.

Source: Google

★ 5

Great intro class! Knowledgeable instructors. First time trying Pilates and looking forward to more classes:)

Source: Google

★ 5

I tried my introduction class and immediately knew I wanted to sign up for a membership. Great instructor and staff, I felt comfortable for someone who has never done Pilates before. I’m looking forward to more classes!

Source: Google

★ 5

Great starter class. No humiliation, no sweat!
Clear instructions and clear open communication.
Highly recommend for anyone who is scared.

Source: Google

★ 5

Great intro class. Can’t wait to get the classes scheduled.

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★ 5

Had my first trial a few weeks ago and it was great. Looking forward to learning the craft slowly but surely.

Source: Google

★ 5

First experience here was great! Everyone was attentive and answered all my questions!

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★ 5

Took the entry class today and loved it. Nichole was great, very informative on the equipment and how everything works. Will be coming back!

Source: Google

★ 5

Oh my goodness this was an amazing class. I highly recommend you give it a try. My legs were like jello when we finished the class. Thank you Ashley for instructing the class today.

Source: Google

★ 5

Great experience! Will be coming back!

Source: Google

★ 5

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★ 5

I’ve taken a few classes here so far and I’m loving it! Amanda is a superstar, and makes sure you put in work, after all, that’s why we’re here right? She taught me how to add more resistance if I needed more of a challenge, kindly corrected any mistakes in my form, & gave clear concise direction. I highly recommend classes with Amanda if you’re new. She made me feel welcomed & although a group class, assessed my individual needs. Overall, great studio. It’s also always super clean!!!

Source: Google

★ 5

New member and already love it. Amanda was so patient and taught me how to use all the equipment. Jackie was super helpful and explained all of the options to sign up. Can’t wait to get started!

Source: Google

★ 5

Went for my intro class and I am hooked. Did a 30 min workout without pain to my knees.

Source: Google

★ 5

Loves my intro class! Amanda and Lauren were super sweet and amazing! I am joining because of them!

Source: Google

★ 5

So happy I found this place. The instructors were amazing. Friendly and comfortable environment. Can’t wait for my next workout.

Source: Google

★ 5

Amanda is an excellent instructor! She gave the best Pilates intro class! She educated on correct posture, equipment and technique!
Her positive and expressive teaching style is infectious!

Jackie is kind and welcoming!
From the first moment of walking through the doors she greeted me with a warm smile.
She made the sign on process easy and pressure free!

Source: Google

★ 5

I am so very excited and happy to have joined Pilates. I have been having lower back problems when I joined, after the intro class I felt such a relief. I have been to couple of classes since and I know I am going to stick with Pilates for years to come.

Source: Google

★ 5

Excellent class! Very encouraging even with my bad hip.

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★ 5

Club Pilates is amazing! The facility is clean, staff and instructors are kind and helpful, great place to start your fitness journey.

Source: Google

★ 5

Addicted after one class

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★ 5

Amazing!

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★ 5

First into class was amazing!!

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★ 5

The intro class was amazing! Signed up on the spot!

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★ 5

I had my first intro class and it was amazing. You can’t get enough of this place.

Source: Google

★ 5

Amazing!!

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★ 5

Intro class was great and informative!! Excited to get started with the team in Crossroads.

Source: Google

★ 5

Loved my intro class with Nicole!! Will definitely be signing up!!

Source: Google

★ 5

Club Pilates is pretty awesome. Nicole.you rock lady. She was great at explaining every move and detail of every exercise. So if you are wondering if pilates is the way to go, try it I think you just may love it!

Source: Google

★ 5

I have been attending club pilates for 5 visits now.

I am a beginner to pilates and have physical ailments in addition to being pregnant. Each of the 4 instructors I have taken classes with have been so attentive to my individual needs, are extremely aware and provide modifications to help me get the most from their class.

I have an athletic background and have done various types of classes from cycling to boot camps and I am very impressed with the level of exercise and challenge I am getting from this gym!

They keep it clean, good vibes and I feel like I am definitely getting my money worth- and this is coming from someone who is very frugal financially!

Try it out, your first class is free. You have nothing to lose and feeling more limber, stronger and refreshed is yours to gain.

Thanks team for all the support. Little pilates baby in the making. I am excited to see how this helps with delivery and post-partum recovery too!!!!! I am so hooked!!!! 😀 -Kayla O.

Source: Google

★ 5

I’ve never been to a gym. This is my first experience. Since the moment I went to the intro class with Fran and Amanda’s attention I fell in love. Now both are my favorite instructors as Amanda now is a certified instructor. Both have a lot of dedication and passion and patience with me. Looking forward to the next class. The smell of relaxation opens the door to an incredible experience. If you have want to feel better and strengthen your mind and body come and join this amazing team.

Source: Google

★ 5

I have been going to the studio for about three months and have noticed the biggest difference in my mobility, flexibility, and no more constant back pain. Staff is great!!

Source: Google

★ 5

Just joined, and it's great! Lots of classes and choices.

Source: Google

★ 5

I just joined Club Pilates and have done 3 classes so far. I absolutely love class with Raina. For someone who has been out of shape for so long due to surgery, the beginner classes are great and so much fun. I really look forward to coming more!

Source: Google

★ 5

Club Pilates is a great place to improve your exercise journey. Reformer pilates recommended to me by my physical therapist. Joining Club Pilates was the best decision to improve my overall health. Give it a try. They offer free introduction classes so you can see for yourself.

Source: Google

★ 5

Riana is AMAZING! I am new to Pilates, but her teaching methods really helped me to feel comfortable from the beginning. Her workouts are challenging and fun! I love this place!

Source: Google

★ 5

I've been a member of this pilates studio over a year now. The Staff and instructors are wonderful! The instructors do a great job of helping everyone continue to challenge their skills.
My mobility, core strength and posture has improved greatly since joining this studio. I was struggling with Neck and shoulder pain when I started and it has improved 90%. One more thing I would like to mention is the members. All the ladies I've meet are very nice too.

Source: Google

★ 5

I am excited to have joined after having a very positive first intro class experience. It feels like it is exactly what I have been looking for!

Source: Google

★ 5

Lovely teachers and the classes are awesome!

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★ 5

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★ 1

They lock you in for months. Claiming a discount on classes that they make up for with the 60.00 enrollment fee. Your classes don't roll over, so you lose what you have paid for if you don't use them. If you cancel a class, you don't get that credit back. To get out of the contract you have to pay $100. If you want to cancel you physically have to do it in person 30 days in advance. It's insane and unethical during a time of pandemic. I suffer from lupus and am a single mom. There's just no idea how I'm going to feel one day to another. Unfortunately my mother signed me up and paid for the first month. Had I knew their practices in advance I would have told her not to do it. Now that I lost half my hours at work. This place will get my money rather than my kids. It's so disappointing.

Source: Google

★ 5

Experienced instructors that love their jobs. Been here for 3months and have enjoyed every class and seeing major results

Source: Google

★ 5

Very glad this place was recommended to me. Gives me a hobby for one, but I love the challenges to help me strengthen myself in multiple ways.

Source: Google

★ 5

This is a fantastic studio!!! I’m so glad it came to Cross Roads!!

Source: Google

★ 5

Being new to Pilates I was nervous to try this studio, but was met with so much encouragement and knowledgeable instructors! I have been a member since August and being around the energy has been so great for not only working out but also mental health and clarity. They’re also always doing fun little raffles or activities!

Source: Google

★ 5

I enjoy working out at Club Pilates Cross Roads. The studio is very clean, the staff is very encouraging and welcoming and I feel a sense of community when I am there. I love being a CP member.

Source: Google

★ 5

I love everything about Pilates, I have gotten so much stronger and I enjoy coming every morning. Couldn’t say enough good things. I have felt very welcomed and the instructors are so great!!

Source: Google

★ 5

Love, love love Club Pilates & the instructors! I tried the intro class and got hooked immediately! I can't wait to get up in the morning to go to Pilates class! It's like an adult playground and I'm having so much fun :)

Source: Google

★ 5

This is by far the best program I've ever tried. Not just for the exercise but helps spiritually in these crazy times. All of the instructors are amazing and will always take time to help you with any concerns or questions you have. I would recommend this class to anyone.

Source: Google

★ 5

This studio is top notch! The instructors are very knowledgeable and helpful - always willing to modify a workout to meet your specific needs. They also make it fun to get fit!

Source: Google

★ 5

I am new to Pilates and this is the first and only facility I have ever been too, but I am pleased so far with staff, cleanliness, and location.

Source: Google

★ 5

My wife and I started going to the pilates classes during the second week of August of this year. The instructors and staff are very friendly, knowledgeable and helpful. The studio has top quality equipment, it is kept very clean and organized. Overall, we've had a great experience at Club Pilates and strongly recommend it to everyone.

Source: Google

★ 5

I started pilates to help with muscle spasms in my back and so far the classes have been helpful.

Source: Google

★ 5

I am so thankful this Club Pilates location opened up near me. I am not able to do high impact workouts and was told pilates would be perfect for me but I lived so far away from the all studios I knew of. I drove by and saw the opening sign and I immediately signed up for a trial. The instructors are wonderful, knowedgeable and supportive and I can feel myself getting stronger with every class. It's perfect for me.

Source: Google

★ 5

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★ 5

I have been a lifelong runner and didn't take much time to stretch. I suddenly found myself having major issues that kept me from running. After doctors and chiropractor I saw a pilates studio opening near me. I signed up and started on day one. They have transformed my very tight and knotted muscles is a few months. I love the instructors. Each instructor has a different way of doing things making each class unique. I am so glad I gave it a try because it is so worth it!

Source: Google

★ 5

Feeling strong with great workout program and excellent instructors. Whoop! Kickin' it #clubpilatescrossroads

Source: Google

★ 5

Instructors are friendly and studio is well maintained and clean.

Source: Google

★ 2

Other CP facilities are amazing. This location not so great. I get it, COVID happened. Never got to use my membership. Paid the fees and first month. Then waited for the location to have their grand opening. Then COVID came along. Then my husband got a job transfer out of state and I called to cancel the membership I never got to use. They still charged me another month fee even though they weren’t open but would be later in the month. First of all, I get it, you were given the ok to open but I didn’t want to be around others in such a small tiny studio space. I’m an RN and didn’t want to expose any of the others joining and I as well didn’t want to be around others not knowing where they’ve been. But they didn’t care. So I’m out $200+ for a membership I never got to utilize or enjoy. Just be careful when joining and canceling, they won’t make exceptions.

Source: Google

★ 5

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★ 5

My first time to try a Club Pilates and have been very impressed with the facility, staff and equipment. Because of the equipment required the membership is the highest I have ever paid to work out so hoping to see some quick results.

Source: Google