★ 1

Stay away from this studio! Unfortunately, I overheard the instructor, Melissa J, making comments (with Diane R and another member who was sitting on the first reformer ) about me canceling my membership--apparently unaware that I was in class. The remarks were unprofessional and, frankly, quite hurtful, especially coming from someone representing a studio I've been a part of. It felt disrespectful and made for a very uncomfortable experience.
I've already cancelled my membership, and I hope this doesn't happen to another member.

Source: Google

★ 1

Be very careful before signing up here. Club Pilates business practices are abhorrent. You will have to book your classes about a month out, and if you need to reschedule or cancel, you must do so at least 12 hours before or you lose the $25 you paid for that class. And you can’t be more than 5 minutes late for a class or you can’t do that class and you lose your money for that class. You don’t get a credit or something, you lose that money.

When you sign up, the front desk will not VERBALLY discuss that Club Pilates requires a 3-month minimum contract. They will tell you that if you want to pause or cancel your membership, you need to give 30-days notice and that you must be paid up for the month, but they will never TELL you must pay $180/month for 3 months minimum. And yes, you’re initialing and signing things digitally while talking to the front desk staff who are perfectly charming but NEVER stops and explains the 3-month minimum. And there’s an early cancellation fee, which they also don’t tell you about.

I know what you’re thinking…I should have read everything that I signed. I agree, I should have. I’ve honestly never had the experience of entering into a contract without the staff making it ABUNDANTLY clear that you were, indeed, entering into a contract. I heard about the 30-day written notice, but not a contract. Were they willfully opaque about that in order to squeeze a little more money out of me? I can’t imagine that this behavior is sanctioned by Club Pilates as a business? Or is it part of their business model?

I just know that they’re threatening to take me to collections and have called and emailed a distracting number of times, so they’re squeezing an extra $180 out of me. Good for them, I guess. I just think that’s a really shady business practice and I would recommend spending your money elsewhere.

Quick update: the manager, Diane R. is trying to get me to text her my credit card information. Her personally, not the business or a third party site. She is asking me to send my credit card info to her PERSONALLY. Sounds legit.

Source: Google

★ 5

Kind staff & great instructors!

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★ 5

Did the intro class with Morgan and I loved it!!

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★ 5

Love this place! People are great, instructors rock, and results are fabulous! Will not regret

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★ 5

Absolutely the best workout! Only thing that helps my back and hip pain. Instructors are amazing!

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★ 5

I love coming to the Club Pilates in Flower Mound. I’ve been a member for a year, and it’s the only fitness regimen I’ve stuck to consistently and look forward to. There’s a level for all abilities so you never have to feel intimidated, and I love a lot of the specialty classes too. The instructors are fantastic and really help you throughout the class. It sometimes feels like a workout and therapy all in one :).

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★ 5

Love the all body workout, people, and instructors 💪

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★ 5

Love it! I’ve been coming for years, it helped me become pain free after a car wreck, and I come back every week!

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★ 5

Love Pilates. I am so much stronger now.

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★ 5

Club Pilates in Flower Mound is awesome! I love going here. I’m fairly new to Pilates and appreciate how the instructors make sure you are doing everything correctly. Plus they mix up the exercises each session so it is always different. Staff is terrific. Highly recommend!

Source: Google

★ 5

I've been a member for seven months now and I love it. The instructors are good and I feel great after a workout. I like that the workouts are challenging but not difficult.

Source: Google

★ 5

I have been a member here for almost 2 years and definitely recommend this location! As a 50+ year old woman who honestly didn’t ENJOY exercising, I was so thrilled to find Pilates! Pilates & Club Pilates have been a perfect fit for me. I genuinely love coming here 5 times a week! The instructors are knowledgeable & kind. I love that you are encouraged to work with your body and efforts are made to help each person know how to modify the exercises so as to avoid injuries. Overall it is a friendly, supportive environment with different classes at different skill levels so there is something for everyone.
I’ve had to cancel classes. I’ve had to suspend my membership while I was going to be away for a month. I’ve had to change the billing card information… all of these things were done with ease and no complications.
Yes, classes fill up and you can not always get into every class, any time you want… but that has forced me to learn to plan ahead. Also full classes are just more confirmation how beloved this studio and teachers are.
I really have only positive things to say about this studio.

Source: Google

★ 5

Absolutely LOVE this studio and instructors!!! It is my happy place!!!

Source: Google

★ 5

I have been a member since February 2020 and I call this place my “happy place”. I used to go to 5am classes and 4:30 or 5pm classes and now switched to 6am and afternoon classes. I get learning from so many amazing and experience instructors. I tried them all and you can’t go wrong with any of them plus each one of them brings a unique experience!

Source: Google

★ 5

Life changing, great studio, great instructors and a great workout! Love Club Pilates Flower Mound! ❤️

Source: Google

★ 5

I'm 300+ classes in, and I love Club Pilates! The instructors at our Flower Mound location are knowledgeable, encouraging, and fun. Every workout is different, so it's never boring!

Source: Google

★ 5

Club Pilates is amazing! The classes are always different with many class options. The Instructors are very knowledgeable about the exercises and accommodating injuries! It’s a great community!!

Source: Google

★ 5

Originally only bought the 8 class package, but loved it so much after the first week I had to upgrade to the unlimited. Instructors are so helpful, and the club is incredibly clean! I’m constantly amazed that as many times as I go, my workouts are never the same. So much other equipment to use than just the reformer,

Source: Google

★ 5

Started here 2 summers ago and increased membership each month until unlimited. I like the variety of stretch, strength and cardio classes offered by knowledgeable and fun instructors. Could be 5am or 6pm I am game at Pilates Flower Mound!

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★ 5

Love the people. Love the workout. Love the instructors. So glad my friend pressured me into coming to an intro class 3.5 years ago!

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★ 5

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★ 5

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★ 5

Why Pilates @ CP Flower Mound? The instructors, clients, and GM! My pilates adventure started 4 years ago. Now I am 54lbs lighter. I couldn't have done it without the amazing instructors. They are always on time, prepared, and full of positive energy! Everyone and every body deserves pilates! THANK YOU FLO MO!

Source: Google

★ 5

Absolutely love Club Pilates Flower Mound! Outstanding instructors & front desk staff. Well run, clean efficient and I’ve gained so much strength and balance since training there.

Source: Google

★ 5

I’ve been a member for several years now and can’t recommend Club Pilates enough! My fav part besides the physical strength and flexibility I’ve gained, is the “community” of friends I’ve added ! Everyone is so friendly and supportive! As an old lady, don’t be intimidated by the name, Pilates allows you to work at your own pace, ability level and work around any limitations or injuries! Come join us!! You’ll be glad u did!! 💪😘

Source: Google

★ 5

I’ve been going to the Flower Mound studio for several months now. I love the instructors there and even tho I’m in my 60s and out of shape I always feel energized and accomplished when I leave. My posture is improved and I feel my strength returning to me. I love it.

Source: Google

★ 5

I joined this studio almost a year ago to supplement PT after ACL surgery. I startes with 4 classes/month but upgraded ton unlimited when PT was complete. The class schedule has a great mix of times and I've found the classes that best fit my needs and schedule. Hannah and Melissa are my favorite instructors. They really care and take the time to explain the how and why of different moves.

Source: Google

★ 5

Wonderful, encouraging instructors. Clean and friendly.

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★ 5

Good times, supportive and knowledgeable instructors and great environment!

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★ 5

Great workout and great instructors! Enjoyable for all fitness levels! Highly recommend!

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★ 5

Absolutely love these classes. Kat is especially good at providing accommodations for any concerns. I am newly postpartum and she takes special care to make sure I don’t harm myself.

Source: Google

★ 5

I can’t say enough positive things about Club Pilates in Flower Mound. When you walk in you are greeted by name from the person at the front desk. The instructors are friendly, knowledgeable, and attentive. Everyone on the team is awesome! Every class develops form, strength, and endurance. Love this studio and everything about it! Persevere!

Source: Google

★ 1

Today I had a call with one of their representatives who initially introduced herself as Tamara. The reason of my call was to get some support and freeze my account for 2 weeks as I will be traveling outside the USA. "Tamara" who later I found out was Sumer...was talking over me, asking me in a condescending if I understood their freezing policy. I do have an accent but I understand English very well. She apologized after that to me but I honestly felt disrespected.
If you sign for an unlimited membership please be aware that their highly advertised waiver puts your membership on hold for 1 billing cycle (even though you want to freeze it for only 2 weeks for example) and you have to pay a $25 fee.

Source: Google

★ 1

Do not go here. Find a different Pilates studio. The management is horrible to deal with. I was moving hours away and put in my notice 2 days after I was billed. I was told DIRECTLY that they would put my cancelation date 3.5 weeks away so I wouldn’t be charged for the next month. I was then directed to sign the screen after verbally being told I wouldn’t be charged another month. I didn’t even get a chance to read what I was signing because it was on their screen and since I was being told I wouldn’t be charged again, I didn’t question. I figured they were being honest. However, I moved and was shocked when I saw a FULL month’s charge the following period. I called multiple times but was given no help. They assured me they would work to see if I could get a full or partial refund since I gave a basically 28 day notice. But never heard back after calling 4 times. Find another Pilates gym, these are dishonest people who will never help you or even make an effort to call you back.

Source: Google

★ 2

I had signed up for these classes awhile back. The classes themselves were really great... if you could get into them. They had me sign up for a 3 month contract and after a few weeks in I noticed that classes would fill up immediately upon opening. I had asked them if I could cancel my contract since there were never any open classes and they basically told me to kick rocks. I was not impressed with how they handled the situation.
Overall, the classes were enjoyable, not worth the price though.

Source: Google

★ 5

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★ 5

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★ 5

Amazing ! Clean - friendly staff - best value around - great equipment. Sometimes my work out buddy comes here.

Source: Google

★ 2

Great studio and a variety of classes offered. But beware of the cancellation policy. I am moving out of state but was unaware of the 30-day cancellation policy. I’m now paying for an entire month and unable to attend classes. Very very very frustrating experience. Membership fee is automatically renewed. If they are this strict about cancelling 30 days in advance, an email or receipt each month would be helpful. Good luck getting that. Talked to the manager and they were unwilling to extend any grace. If you’re not deeply committed to a membership, don’t sign up. Read the contract carefully. Membership is also very expensive. Not worth the money and difficulty cancelling if you are not 100% dedicated to these classes.

Source: Google

★ 5

Great total body workout and great instructors.

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★ 5

My wife & I enjoy this place on a regular basis. Great workout without high impact. Very positive atmosphere and very good cleaning.

Source: Google

★ 5

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★ 5

Great studio with amazing instructors!

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★ 5

Hi I’m Dolly! Pilaties created a new version of me.A version that is stronger healthier and happier and cannot stop pushing forward for more of those feelings. Pilaties isn’t a workout and it isn’t just lifestyle. It is a chance to depend on yourself and your body to trust in your own power to build the foundation of your happiness self. I stood up straighter, bent in new direction and learned about, Who I was again. Let’s go
Follow me to club Pilaties Flower mount studio The best studio The best environment, The best front desk workers to greet you, The best instructions, and best vibes feeling rest of day with relax peace of mind with tons of energy level. Thanks you again to Club Pilaties at Flower Mound Studio! 💗💗🌸🌸💕💕🙏🏻 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Great studio! Tons of classes starting at 5am - 8pm most days - super convenient. Some of the best instructors I've had at this particular studio (don't sleep on Morgans Center & Balance!) Club Pilates in general is a great place to get started in the practice, I've been at 2 different CP studios so far and it might be pricy, but if you stay committed, it's 100% worth it. They are also super responsive on acct questions (acct freezing, transferring, billing).

Source: Google

★ 3

wanted to come in and ask some questons but door was locked at 8pm on tuesday?

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★ 4

Great place

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★ 5

Owner/manager/staff has worked with me through unique situations going on many years now- which is why I have chosen this location over others. It is also very clean, safe and kind place. It is a non-competitive , health and happiness sanctuary.

Source: Google

★ 5

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★ 5

Pilates provides a great overall low impact body workout and strengthens the core. It has really toned my body and helped with flexibility and posture. Club Pilates Flower Mound has a wide variety of classes and times everyday of the week making it easy to fit in to my schedule. With COVID, they have taken additional cleaning precautions ensuring a safe environment. The instructors keep the classes interesting, challenging (with modifications for anyone with limitations) and fun. The entire staff is friendly and encouraging. They are open to suggestions and provide optional challenges for discounts/free items. There is a sense of community as soon as you walk in the door no matter your level of experience. Come have some healthy fun at this happy place!

Source: Google

★ 5

Finding Club Pilates was an incredible experience - great instructors, great management, great workout! First fitness routine I ever stuck with. I find myself trying to get in as many classes per week as I can - it’s become an addiction. Join me!

Source: Google

★ 5

This place is my sanctuary! The instructors are fabulous and the member community is some of the best people I have ever met.

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★ 5

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★ 5

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★ 5

I LOVE coming to CP FW, it truly is my happy place! The instructors are all amazing and I would recommend for anyone who has not tried pilates before or if you are looking to switch studios.

Source: Google

★ 5

Happiness 🚨!! I love coming here, seeing all the smiling faces and getting a great workout. The instructors are amazing, helpful and are passionate leaders of the practice. Since becoming a member, I have increased in flexibility, spinal mobility and overall strength. Pilates has given me an excellent foundation to do all the things I love! ❤️

Source: Google

★ 5

Love this place, the instructors and how they care about our safety.

Source: Google

★ 5

Was a member here when I lived over there! I loved it! Pilates is always to expensive... you pay one price and can go as many times you want if you book it in before anyone else, but lots of different kind of classes through the day. I suffered from a car accident, this was the only thing that helped me after physical therapy, acupuncture, chiropractic and the therapeutic massage.

Source: Google

★ 5

I am loving Club Pilates. This is my first attempt at this particular type of workout and absolutely love it. The instructors and management help everyone regardless of your age or experience level and listen to you when mentioning your limitations. You are really missing out if you don't give it a try.

Source: Google

★ 5

Pilates has changed my life! I finally found something fun to do as a workout. The team at Club Pilates and the client's are all so great! It doesn't matter your age, your body shape, your physical condition... Pilates is for everyone!!

Source: Google

★ 5

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★ 5

I love this place and everyone there! This was my first experience with Pilates, other than at home many years ago by VCR. :) It is amazing how it changes your body and the strength it gives you. The instructors are top notch and have your best interest at heart and management rocks. Thank you for investing in my health and well being.

Source: Google

★ 5

GREAT CUSTOMER SERVICE GREAT WORK GREAT PEOPLE LOVE THAT PLACE FRONT DESK LADY NAME JULIE ROCKS

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★ 5

So o went to the wrong club Pilates. Stephanie was super sweet and let me stay for the class. I had a great time in her class. And she help me survive my longest class ever (50 min) I feel so amazing after her class. I may have to be loyal to this studio. Thanks Steph

Source: Google

★ 1

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★ 5

Fabulous work out trainer based it's amazing!

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★ 5

I love this place. Everyone is helpful, friendly and experienced. They will work around any injuries. The is a wide variety of classes.

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★ 5

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★ 5

Love the one on one attention.

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★ 3

Great workout, just really overpriced. Some instructors don't correct/assist you at all but will praise those around you doing the correct form. Not only did they auto charge me after the first 3 months (without telling me it worked that way) but I had the same problem with canceling. Once I moved up levels, there were not a ton of convenient class times that worked for my schedule so I felt like I was throwing away money only attending 1 class per week instead of the 2 that I paid for. They also claimed to "lose" my form saying I wanted to cancel my membership and went ahead and charged me for the next month. I had to stay on top of them to make sure they found it and then again to be sure I got reimbursed.

Source: Google

★ 5

Love this place

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★ 5

Great Instructions. I started pilates 6 months ago to help with my cervical neck surgery recovery . After I started having myofascial problems and my doctor advised me to quit pilates, they refunded me my last months membership fee and let me terminate my contract. I will miss this workout a lot especially the instructors. I hope I can come back to it in the future.

Source: Google

★ 1

Buyer beware! Their contract is designed to be hard to get out of, thus costing you way more money than you anticipate! Here is my story:
I have done pilates in California for over 3 years and loved it so when I arrived in Texas I was eager to find a local studio. The front desk girl told me there was a 3 month deal and then I could go month to month. That sounded good so I said yes. She turned her electronic pad for me to sign and I did--of course I did not read it!!!

Before the 3 months were up I realized that the quality of the pilates instruction at this studio was just not up to the level I was accustom to, so I knew I would not be continuing beyond my 3 month contract.
Low and behold after the 3 months were up they charged my card again. I contacted them to let them know of the mistake and I was informed that I would have to fill out THEIR withdrawal form (my email was not good enough notice!) and it would have to be with in 30 days or they would charge me again (which they tried to do!). They were rude and did not care about my possible future business, they wanted my $$!! When I went on their website I could not access my charge card information. I pay many of my bills on line and I can always access that card information and change the payment method if need be, but that was not a possibility here--they had my card and they were not giving it up!

I suggest finding a different place to do pilates. Customer service is not a priority here. Watch that contract because you are going to end up paying for 2 months more than you thought and it ain't cheap!

Source: Google