★ 1

I’ve emailed multiple times and got no response from the manager or a sorry there really busy reply yet no real assistance has been provided . I was supposed to be able to “freeze my account “ and the manager never got back to me! I absolutely hate leaving bad reviews but I don’t what else to do at this point!! Please have someone reach out asap.

Source: Google

★ 1

While I was in a morning class on Thursday, I noticed how the instructor is very rude to anyone that’s not a customer. She was unnecessarily rude to two very sweet and genuine fundraisers that were outside. Not sure if I’ll be coming back.

Source: Google

★ 1

Felt very unwelcomed using class pass

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★ 5

⭐️⭐️⭐️⭐️⭐️
I really enjoyed this Pilates class! The instructor was clear, encouraging, and made the workout both challenging and fun. The atmosphere was welcoming, and I left feeling stronger and more energized. I’m definitely looking forward to coming back for more classes!

Source: Google

★ 5

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★ 1

I enjoyed my time when I took classes. However, I canceled my subscription because I was pregnant. I find out later that I had started being charged monthly fees again 5 months after I canceled. I called and texted the office multiple times to try and resolve the issue. I was told a manager would call me but that never happened. I tried communicating with them for two months, but I still never heard from the manager. I had to dispute it with my credit card company but didn't get my full money back.

Source: Google

★ 5

Awesome instructors with fantastic Pilates routines. I love going there. I feel amazing and my body is much stronger and flexible.

Source: Google

★ 1

I am a committed member who books classes in advance, and I was shocked to find that nine of my confirmed classes were suddenly canceled — without any action on my part. When I reached out for help, I was told it was likely a “misclick” on my end. Really? Who “accidentally” cancels nine separate bookings?

Instead of owning what is clearly a system glitch, they chose to deflect and gaslight me by implying user error. And no — being on a waitlist is not the same as having access to the classes I paid for. Their customer service was dismissive, unhelpful, and patronizing.

If you’re considering a membership, be warned: you might lose your bookings and get blamed for it. Disappointing, unprofessional, and not what I expect from a business that charges premium rates.

Source: Google

★ 1

Do not ever join any Club Pilates, they are basically scammers. I joined with the notion that I would be doing a One-Time Payment of $109 for 4 sessions. I spoke with Anahi I believe & she told me that I do not have to sign anything because I am not auto-enrolled into payments. Then they started charging my card after my 4 sessions we're complete. I called them, no answer. Went up to the office & it was closed due to flooding. I then started getting calls from Club Pilates Money Department who said I owed and I was like I want to cancel and they were like you can only cancel after 3 months of service. WHAT?! Now 2 months after my first session I have collections calling telling me I owed $600. Which makes no sense because I paid for December and its march. So if anything id owe $300. It is ridiculous that Club Pilates does not answer their phone after multiple voicemails I have left. I moved by the way so going to the location isn't an option right now. I will be leaving this 1 star review multiple times on multiple accounts because yall need to be weary and stay away.

Source: Google

★ 1

Took an intro class here and they’ve done nothing since but blow up my texts and calls trying to get me to buy their membership that has a minimum 3 month commitment. I’m not a fan of having to deal with waitlists when I can simply go to a different studio the same day I pay for a class, or sign up through ClassPass for cheaper. I told them this and they still continued to send promo texts. Very annoying. Steer clear of them unless you’re fine with that.

Source: Google

★ 1

Please do not sign up for any "Club Pilates." A quick search online reveals numerous complaints about them "continuing to charge you after cancellation." Some people have even had to change their bank accounts because Club Pilates keeps charging them after cancellation like ghosts even after you inform your bank.

Please don't even fall for their free trial.

I have also been unable to log in to the app to remove my card information since my cancellation date , yet the charges continue.

I typically attended the early morning class at 7 AM, during which time there was no manager or front desk staff available. I verbally informed the instructor, *Ms. Melissa*, after class that I wished to cancel my membership, and she noted this on a sticky note for the front desk or manager in November 2023. My attendance records will confirm the date, which was my 30-day notice.

On December 8, 2023, I RECEIVED a call from the Club Pilates office confirming the cancellation of my membership. I have attached a screen record of my call log. Your system records phone call conversations, yet when I inquired about the record of the call confirming my cancellation on December 8, 2023, at 10:22 AM, it was ignored.

Despite this confirmation, I have been charged every month since the cancellation date. I have also been unable to log in to the app to remove my card information since my cancellation, yet the charges continue.

I called today (Monday) and was informed that the manager will not be available until Wednesday, highlighting the poor communication.

I demand a full refund of my money. I did not even have login access to do anything with the account. Please address this matter urgently.

Source: Google

★ 1

I wish I had read the reviews before committing. I too have a difficult time getting into classes and want to cancel. I called Monday and was told I’d receive a call back Tuesday and here it is Wednesday. Not only have I not received a call back but no one ever answers now. It’s one thing if they offered more level one classes but they don’t. It’s very limited and you HAVE to take that as a new member and MUST be referred by an instructor to take a higher level class. Well please explain how this is done when you can’t even get into a class. I admitted the first month was my fault due to work and personal reasons. However, this second month is all Club Pilates and it sucks they aren’t handling this in a more professional/customer friendly manner. I’m going to reach out to my attorney at this point. Never again. I’m utterly disappointed in this company.

Source: Google

★ 5

I had to cancel my membership due to personal reasons, but I will say they their front office staff is amazing! Especially Allie I think is her name! Great customer service!

My favorite instructors were Bobbie, Sara, and Sana. They were very patient (I’m a beginner) and had such great energy about them! Honestly, my mood brightened when I had them as instructors!

My only con I would have to say, NOT the above mentioned instructors but one other lady I tried. She seemed to get frustrated with me because I didn’t know certain moves. She physically came and adjusted me which I was totally fine with but it was very clear she was a little annoyed by me not understanding the “pose” if that makes sense. Maybe the instructors should always ask at the beginning of classes if there are any newbies and also show grace to those people.

Overall, a great experience at Club Pilates!

Source: Google

★ 5

LOVE Norma’s level 1 class. She takes things slowly, focusing on thorough explanations and form for a really deep, effective workout - yet she keeps things moving the whole time. She keeps the music low so it’s easy to hear her directions too. She has a very pleasant personality as well,
very non judgmental and encouraging.

Source: Google

★ 5

Club Pilates is one of the best workout studios I have ever attended! Been coming here for a few years and all of the staff and instructors are so accommodating, kind and knowledgeable. I always feel good and sore leaving my workouts. Anahi is always very helpful and listens to any feedback or concerns you have she is very attentive and amazing! :)

Source: Google

★ 1

Their membership is a scam. Their classes are always waitlisted and you can never get into any of the classes. I was sold a membership told that I would get priority to the classes and not be waitlisted. The waitlist issue was never resolved. I tried to cancel my membership but management is not responsive or proactive. I am still being charged for a membership that I asked to be canceled and on top of that they will charge an additional $100 for terminating my membership. Instructors are great, its their tricky membership and waitlisted classes that are an issue.

Source: Google

★ 5

Source: Google

★ 1

Refuse to honor the 20%Reporting to the bbb

Source: Google

★ 5

Profile Plan Friendswood loves being able to work with Club Pilates Clear Lake to help serve their members on their health & wellness journeys! We love all of their friendly and welcoming staff!

Source: Google

★ 5

I love Club Pilates. I feel strong, more confident and much calmer and healthier.
The instructors challenge me which I appreciate.

Source: Google

★ 5

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★ 5

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★ 1

First, I’ve been coming to club Pilates a year at 200 a month, that’s 2400 I’ve spent here. After an unfair change of policy the general manager came up to me and spoke to me like I was stupid. I immediately put in my 30 days notice, but because it was 25 days and not 30 she would not honor my cancellation. Instead she is making me pay another entire month, talk about losing focus, I have so much resentment for this establishment I can not focus during the very mundane boring workouts. Save your money, don’t join club Pilates, save yourself the agony.

Source: Google

★ 5

Great, supportive, friendly staff and instructors.

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member at Clear Lake Pilates coming up on a year this March 2022. Started at level one and have worked my way to 2.5 classes. Love the instructors and the variety of classes offered. I’m very excited to see my body getting toned and feeling energized. I highly recommend!!

Source: Google

★ 5

Love this place the work out and the staff. It makes me feel so much better every time I go

Source: Google

★ 5

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★ 5

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★ 5

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★ 3

I feel the process is to slow

Source: Google

★ 5

Great people, great atmosphere and great start to anyone who wants to get stronger and more flexible!

Source: Google

★ 5

Great workout. I have been going for over a year and still get excited about going class. It’s the first workout I found that I truly enjoy.

Source: Google

★ 5

Have loved being a member for the past 2 years! The instructors are awesome and so motivating. I always leave feeling good about my workout. And the best part for me is that my bone density numbers are back to what they were 10 years ago! I definitely attribute it to Pilates!!

Source: Google

★ 5

I just finished kicking Cancer in the butt! 🎉 I wanted something for me to help myself be strong and healthy something new. ... nothing crazy or boot camp like.

And I found it!! I LOVE IT!! And it’s FUN!! I find myself like a kid again doing moves to the music 🎶 and stretching 🙆🏻‍♀️ myself like never before lol
Each Class is different and fun! So many instructors to choose from. They each are so kind making sure that you are doing the form correctly.
I recommend this to all my family and friends. Just give it a try! You will love it.

Source: Google

★ 5

Great place to work out!

Source: Google

★ 5

Source: Google

★ 5

Best Pilates club with so many classes to choose from. Instructors are personable, friendly and make the classes so much fun.
I travel 30 min to come to this location.
They make everyone feel welcomed!!

Source: Google

★ 5

Great instructors and neat and clean environment. Such a nice place to go do a workout.

Source: Google

★ 5

Awesome intro- class! Looking forward to more classes!! ♥️♥️

Source: Google

★ 5

Great intro class! Fun instructor! Wish I would have came in sooner.

Source: Google

★ 5

Source: Google

★ 5

I first started Pilates back in October and I instantly fell in love with it. I love everything about this place. The studio is clean, spacious and welcoming. Instructors are excellent and friendly. They make the classes fun while still getting a good workout. I ALWAYS look forward to coming to class. I couldn’t ask for a better place to workout.

Source: Google

★ 5

Love Club Pilates!

Source: Google

★ 5

Such a good experience!

Source: Google

★ 5

OMG this is the place to be. I Love My Pilates. This place is clean never over crowded. The best trainers EVER. Griendlt atmosphere and the BEST WORKOUT EVERRR

Source: Google

★ 5

I was skeptical of taking Pilates but I decided to try it since I have a co-worker that does it 2x a week. I booked for a free intro 30 minute course and that was it - I was hooked. This is not your normal cardio / zumba / cycle / aerobic workout. I am the type of person that goes to a cardio workout for a couple of days and I am too sore to go back. It is a low impact workout that you can actually manage and you want to go back and do more. After a couple of sessions, You feel the workout at your core and I have back and ankle issues and it has helped tremendously. No workout routine is ever the same. I have no issues to schedule the classes I want and the instructors are amazing - Delma, Levi, Pam, Sara. Thank you Club Pilates for the encouragement and the atmosphere!

Source: Google

★ 5

I enjoyed the introduction class. Felt like working out but without the stress. I am very interested in trying a month.

Source: Google

★ 5

I attended an intro class with Levi and was pleasantly surprised and happy! He and the owner did a great job making the class comfortable and were both open and friendly! I really enjoyed this as opposed to a gym and will definitely be back!

Source: Google

★ 5

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★ 5

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★ 5

Club Pilates is great place! Great instructors and Balanced workouts for everyone! I’m addicted!

Source: Google

★ 5

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★ 5

Close to home, Great instructors (they pay attention to alignment and correct as needed; lots of variety in workout). At 65, it's been the best workout ever for joints!

Source: Google

★ 5

Thanks for working with me, Pilates has been great for improving my flexibility. Everyone is wonderful!

Source: Google

★ 5

Great trainers and studio. Brand new.

Source: Google