★ 1

Unfortunately, due to a late work meeting and heavy traffic, I arrived at 4:33 PM for a 4:30 class. Upon arrival, I was informed I was 5 minutes too late by the front desk staff member, Angelina. This wasnt true because it was 4:34 by the time the conversation exchange occurred and when I said it’s now 4:34 she said well it’s 30 seconds before 4:35 … and that I would not be allowed to join the class and would be marked as a no-show. I stated i will then sit in on the class, but was told that I would still be counted as absent and charged, regardless.

I understand the importance of punctuality and policies, but I could not find any clearly stated rule indicating that being more than five minutes late would result in a no-show and fee. I believe this situation could have been handled with more flexibility and better customer service. Angelina's response came across as dismissive and unaccommodating, which was disappointing.

Based on this experience, I felt unwelcome and discouraged from returning. I hope this feedback can be used constructively to revisit how late arrivals are handled and ensure staff are trained to communicate policies clearly and with empathy. I will not go back based on this experience.

Source: Google

★ 1

This applies to both Prosper Club Pilates and McKinney Club Pilates. I really tried to like Pilates but it's hard to get into a class unless you book weeks in advance. Then if something out of your control happens within 12 hours of your class, you are charged. My husband and I paid approximately $500 per month for the membership. We never received the discounts promised at sign up and were charged anytime we had to cancel 10 hours before the class started (HAS TO BE 12 OR MORE). It's unrealistic and only benefits Club Pilates. Anytime I had any free time for a class, there wasn't one available. After 70 classes, I was never approached about moving the next level. On my own, I went from 1 to 1.5. You are very much on your own regarding your advancement. As far as the equipment and facility, they are both adequate at Prosper. The McKinney location reformers have seen better days and the TRX straps get hung up. Another irritating issue that finally pushed me to cancel was the bad attitudes many of the teachers had. Each one uses different terminology and if you make a wrong move they make snarky comments. One instructor angrily grabbed my foot to move it while gritting their teeth. Would not recommend.

Source: Google

★ 5

Pilates is changing my life. I'm getting stronger. My injuries are bothering me less. My mental health is improving. My therapist told me to try Pilates because I can't do high impact with my injuries. Pilates is low impact and you write your injuries on a whiteboard so the instructor can help you make adjustments if needed. But the best part....the amazing instructors. I've had the pleasure to work with Megan, Mary Ellen, Kara, Toni, and Chen. They are all amazing. When Megan brings out the jump boards I know we about to party. The receptionists are amazing as well. They always help me with the app in person or over the phone. I love this franchise

Source: Google

★ 5

CP has been exactly what I’ve needed to be more active, while increasing my strength and flexibility. It’s not inexpensive; however, I was spending that money on doctors and medications for pain. Thankfully, I don’t have to do that now. The instructors ensure each person is working within their ability and limitations. Rae will help you get situated at the McKinney CP and the instructors are very well trained. You’ll establish great working relationships with your favorites; the ones who really take the time to guide your Pilates practice. I personally love the unlimited membership because I can go to many other CPs and learn from their great instructors, too. You won’t be disappointed!! It keeps me accountable.

Source: Google

★ 5

Love Pilates
Rae is always friendly and helpful
Vickie and Mary Ellen are fabulous instructors
Post a nasty injury Pilates has made an unbelievable difference in my physical ability
To say I was a novice at the beginning would be an understatement! So regardless of your ability give Pilates a shot, you won’t regret it ❤️

Source: Google

★ 5

I’ve been a member for 2 1/2 years and I really enjoy what Pilates has done for me. The studio has great instructors who help everyone learn what Pilates has to offer. Plus I’ve met some amazing people who share the love of Pilates.

Source: Google

★ 5

Since I started taking pilates classes, my body has started to get stronger and I feel less pain, suspend classes with Desseria is one of my favorites.

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★ 5

I absolutely love Club Pilates! It has completely transformed my body, mind and spirit. The energy in this studio is incredible! Looking for your tribe? Look no more! If you want your bootie kicked in the most amazing way…try Kara N. Your body will thank you later ;) she is incredible!

Source: Google

★ 1

It's time to speak up about the overall condition of our club. I'm a business owner too so I don't leave reviews until it reaches a point that someone needs to be listening. This was the first studio to open and I've been a loyal member from the beginning. I take reviews of my company very seriously and recognize people pay a good amount of money each month to get a good workout. This is not about the instructors because they are all really good at what they do. This is about the attention this great little studio of ours needs. Trust me I know its hard to find good people to care for your facility but like folks tell me that's your job to get it right and listen to folks. This studio needs some TLC with the cleanliness to the taped reformers. Today we walk into no A/C. Many times our bathrooms have had no toilet paper or soap. To me these are all simple fixes with the right manager that cares and is empowered to get this studio to what we are used to. We all recognize the ownership has been busy building his empire of studios but if the simple fixes mean nothing then we have many loyal members that will look for a new home that does care. Please put some TLC back into this studio and it will continue to flourish.

Source: Google

★ 1

Long time member (6+years) who is very upset with the state of the studio. We killed no less than 15 cockroaches on Thursday and Friday during class. Today the air conditioner wasn’t working (also wasn’t working yesterday). The reformers in the studio need to be fixed as they are torn and instead of fixing them they put duck tape on them. The whole studio needs to be thoroughly cleaned - giant hairballs everywhere. It’s disgusting. With lots of competition opening up nearby I will be looking at moving where I am a member.

Source: Google

★ 5

I’ve lost over 20 lbs since starting at Club Pilates. Im seeing my body transform in a way it never has before. And I love that the app makes it super easy to book the classes (ive been doing 3 or 4 classes each week). I switch between the mckinney studio here and the prosper one too. I’m completely obsessed and excited to see where my Pilates fitness journey takes me ❤️

Source: Google

★ 1

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★ 1

I did not read every rules but this place will not let you in and mark you as no show if you are late for 5 minutes.

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★ 4

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★ 5

Michelle is a great instructor. I am addicted to pilates!

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★ 5

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★ 5

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★ 1

My overall experience was less than average. The classes are okay. However, the studio is a bit unclean. I’m not sure if they have someone come in and clean or if the depend on the members after each class to clean the station that’s used. I’ll leave that to your own imagination.
Now the MEMBERSHIP is very interesting. I signed up for three months. I wanted a short membership to become more active. July was my last month/payment and I began making inquiries about canceling my membership.
I was charged for August even though I had called and was told an account manager would reach out. I waited and even called again, my calls were ignored.
I then decided to email and was told someone would call. Someone did call finally and told me that even though I called during the 30 day period I’d still have to pay for August. You have to cancel between that 30 day period and still also pay an additional month.
I was also recommended to still take the classes in August, since they are paid for.
I asked how will I take classes that I was incorrectly charged for while being in another state?
Club Pilates reminded me why I don’t sign up for gym memberships.

Source: Google

★ 1

Absolute condescending attitude by the receptionist. Very rude and very aggressive when it comes to cancel the 3 months promotion. What is the point of a "promotion" if it can't be cancelled within the time frame ?
And even if it requires a 30 days notice then unless you cancel before the next billing cycle you will essentially be charged for the 4th month!!!
Of course, that rude receptionist will quote some signed contract.
AVOID this place at any cost!!!

Source: Google

★ 5

I absolutely love the environment and the progress that i’ve been having with Club Pilates in Melville. I am 4 months postpartum currently, and I knew last month when I started that I needed patience and accountability. From the day of enrollment Elayne has been so great at communicating with me, at keeping me updated with any changes in the class schedule or my membership. The instructors made me feel comfortable and I wasnt out of place in the class as a first timer. They give you feedback during the class, and they make sure your form is proper to avoid injuries. Its really helpful and in just one month Im already so much more toned and have lost belly fat, my poor posture and that mommy fatigue that i couldnt shake. I look forward to every class and hopefully we get a foot loop class coming soon😆! Thats my favorite part with the dim lighting and the de-stress movements

Source: Google

★ 1

Their customer service is worst. One of their receptionist is very rude Monica. The moment you reveal your intentions that you want to cancel the classes, they become very aggressive. She didn't let us attend the session because we were couple of minutes late. Avoid them or at least this branch.

Source: Google

★ 5

This is an amazing place! I hate working out, but I am addicted to Pilates! I started in January and had so many issues with low back pain, hip pain, shoulder pain and after just a few months everything is better. This is a great place to get strong without getting injured. It is worth every penny!

Source: Google

★ 5

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★ 5

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★ 5

I have been a member at Club Pilates Mckinney since 2017. I had never focused on my core before I started doing Pilates and doing so has changed all aspects of my life. No lower back pain, improved posture, I'm stronger Pilates has the added benefit of a community. I have made so many wonderful friends and really look forward to showing up every day. The studio is so fun and welcoming, the instructors keep the classes fun and challenging all while maintaining a safe and clean environment. #pilatesbingo

Source: Google

★ 1

I never heard back from anyone as promised yesterday. I am greatly disappointed, as I loved the introduction class and was looking so forward to starting pilatius. I just needed that extra sessions so I would not fall behind and feel confident in my classes.
I think since I have not received a call back after three phone calls in trying to find a private instructor I need to get a refund.
I will be looking for another place that can keep their word.

Source: Google

★ 5

I hate working out and I LOVE Club Pilates. The instructors in the Melville location are amazing. It’s a great workout and every class is different. I highly recommend trying the free class. I honestly think everyone signs up after taking it. They have a great App where you can sign up for classes and track your progress.

Source: Google

★ 1

Even I canceled my membership, they are keep changing me 😡😡😡

Source: Google

★ 5

I just completed the intro class at Club Pilates South McKinney and I absolutely Loved it! From the moment I stepped through the door I felt welcomed and was greeted with a smile! The intro class was very intimate and informative. The instructor Kat was absolutely amazing with her meticulous attention to form and comforting reassurance of “you got it”. She had a very warm and inviting spirit. Atmosphere and environment is important to me, and the Club Pilates South McKinney location nailed it! Very clean, great music, and a sense of “ I belong here” is what I felt! Needless to say I joined and can’t wait to share my first class experience!

Source: Google

★ 5

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★ 5

Love this place!

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★ 5

Club Pilates Melville has become my new “Favorite “ place to go. Classes start and end right on time, the club is clean and constantly being wiped down. The Staff may be the friendliest I have ever experienced and the instructors always give you a different workout. Never will you have the same workout. It is amazing how this workout can change your body. It’s my 50 mins of me time and I love every second of it. Best decision I made when it comes to doing something for me.

Source: Google

★ 5

Just signed up. Had two classes this week. I’m in love can’t wait for more I feel amazing.Thank you.

Source: Google

★ 5

Great place, the staff in Melville are very professional and friendly. The instructors are first class. This is my first time ever taken Pilates and I must say I am addicted. I highly recommend it!!!

Source: Google

★ 5

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★ 5

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★ 5

looking forward to all sessions - had a great first experience. Love it !

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★ 5

Best exercise ever!!! Instructors are great... injuries? They customize..... studio immaculate... I'm addicted....

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★ 5

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★ 1

This company cares only about your money. If you hurt yourself even with an Dr note they won't work you on a refund credit or anything,
I was in car accident injured knee, couldn't go to see Dr to get release paper, Club pilates charged me anyway after I got a Dr note because it was late. I do not recommend this company.

Source: Google

★ 5

I am a double cancer warrior. Three years ago I took a free intro class at Club Pilates in Mckinney. I knew instantly that this was the workout best for me! I have had many surgeries and Pilates helps my muscles lengthen, strengthen and helps keep my bones strong! 5 Stars for 5 reasons:
1. Staff is KNOWLEDGEABLE!
2. Community of members are SUPPORTIVE!
3. Exercises benefit our HEALTH!
4. Classes are FUN, POSITIVE, AND ENCOURAGING!
5. Acknowledgement from studio for 100, 250, 500, 750+ classes!!
Classes are designed for people young and old, flexible or not, coordinated or not, quiet or chatty! Sign up for your free intro class and you can make the call if this is the right exercise for you! Club Pilates McKinney is my home away from home!

Source: Google

★ 5

Fantastic studio, excellent teachers, variety of classes, spotless facility - thank you!!

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★ 5

I started at Club Pilates Mckinney in May of 2018. To say that my life changed is an understatement. I was like every woman unhappy with the way I looked. Over the course of time I have been there I have made friends that we support each other in our goals and encourage through the exercises. If you want something different in a supportive environment and to find your strongest body try it!

Source: Google

★ 5

Club Pilates-McKinney has been a great experience for me-I moved to McKinney from Indiana over a year ago, and immediately felt welcomed by the members and the instructors. The classes give me a great opportunity to workout at a level that works for me, with instructors who are trained and knowledgeable.

Source: Google

★ 5

I love Club Pilates Mckinney! This April will be 2 years since I joined and still get excited for each class. This is a great place, from the owner to the front desk girls and instructors, they are all like family to me! Thanks Club Pilates for showing me a new way to stay in shape!

Source: Google

★ 5

Great instructors. Clean. Inviting. Encouraging.

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★ 5

Two years ago I took an intro class at Club Pilates with a friend. At the time we both thought it was a little pricey.

Fast forward to September of this year. With the COVID-19 pandemic I decided to make my health a priority. I started walking every day and going to Pilates classes for strength and flexibility. The instructors are all so different. I encourage people joining to take classes with several different instructors.

Cara, Ashley, Michael, Erica , and Maddy will make sure you get your money’s worth. You’ll come out of class feeling invincible!

Source: Google

★ 5

I've been to about a dozen sessions at Club Pilates McKinney, if you count the free intro class, and I have genuinely enjoyed each one. I was initially worried about feeling out of place, like a man in a woman's world, but that has never been an issue. The CP staff have been very friendly and helpful, and proactively contacted me several times when I was new. I haven't experienced anything resembling the negative reviews I've read here.

Even when classes are full, the studio doesn't feel crowded, but it's small enough that I can look at what other people are doing if I'm screwing up a move, and the instructors are easy to hear from anywhere in the room. I keep my mask on during sessions, as do the instructors and front desk staff, and most of the members. Everyone cleans their equipment carefully after each class and the studio as a whole is very clean and well kept.

Pilates isn't cheap, but health is an investment. The expense was the hardest thing for me to overcome, but I don't think about it anymore, because I look forward to every class and feel great afterwards, even when I'm sore and tired. I never enjoyed gyms, and although I mostly enjoyed doing outdoor group workouts, I got injured way too often, and it was very difficult in the summer. Pilates seems like a perfect fit for me because I get to work with machines, indoors, with the guidance of an instructor, I'm strengthening parts that I have neglected for way too long, and it seems like it would be very difficult for me to injure myself. I can feel both physical and mental benefits already, and my doctor approves, so I know it was a good choice.

Source: Google

★ 5

The staff is the best. Knowledge and supportive! The studio has adopted extra cleaning protocols that keep me coming back. I am so grated to have found this wonderful exercise experience.

Source: Google

★ 5

I truly love Club Pilates Mckinney. From the very first second I walked in I felt welcomed and encouraged. I was nervous at first as I had no experience with pilates, but the staff helped me along every way. Every class I feel comfortable and again encouraged to push myself with the help from the great instructors.

Source: Google

★ 5

Club Pilates is awesome! If you’re looking for excellent instructors, programming, and a safe place to get stronger and become more flexible, this is the place for you. No matter your fitness level or age, the CP instructors can help you.

Source: Google

★ 5

I've joined Club Pilates McKinney about 3 years ago and it was a life-changer. I was diagnosed with depression and had no energy at all. I've always hated working out but I love doing PILATES classes. The instructors are great too. It helps me in so many different ways that I'll keep doing it for life.

Source: Google

★ 5

I love club Pilates in McKinney. I just joined and if you are new to working out or need something low impact, but effective I would highly recommend club Pilates. The instructors are helpful and encouraging and the classes are amazing! You don’t feel like you’ve been working out for close to an hour when you finish 🥰which leaves you wanting to come back for more. I’m not sore and I feel the toning after 1 class!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love Club Pilates McKinney! Instructors & classes are amazing!

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★ 5

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★ 5

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★ 1

I looked at this place one time and have been HARASSED non stop for the past two weeks.

Don’t even look at their web site they are terrible.

I regret even thinking about this place.

Source: Google

★ 5

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★ 5

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★ 5

Pilates is the best thing for people of all ages, love this place and all of the people there!

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★ 5

Jaky Lamonte is awesome

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★ 5

Great experience with courteous staff. The instructors are professional and knowledgeable, overall management has kept very good environment and easy process to book your classes. would highly recommend it.

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★ 5

I attended an intro class with Erica and joined Club Pilates THAT day, about one month ago. I loved my experience with signing up - everyone was knowledgeable and friendly, not pushy with selling memberships. All the instructors are great and beyond helpful, can't wait to keep improving!

Source: Google

★ 1

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★ 5

Really enjoying my classes. A gentle but effective workout that is calming and relaxing at the same time. Instructors are all very patient and helpful with newcomers and will work with you regarding preexisting medical conditions.

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★ 5

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★ 5

Best pilates studio ever!!! Jodi, Ashley, Cara, Vickie, Erica, Elizabeth, Bernadette, Paige...all of the instructors are amazing!! Pilates is my Happy Hour!!❤️

Source: Google

★ 5

Club Pilates in McKinney is a great place to start if you are new to Pilates. They teach you to strengthen your core and engage muscles you never knew you had! All under the watchful eye of an instructor. These instructors help you find the correct position for optimal results. They keep their classes are small so they can really focus on their clients. The front desk staff is very welcoming, helpful and patient. They always take their time to make sure We are all taken care of. The entire studio & facility are kept pristine and organized for each class, which as we all know is a tough job!
I have been attending classes at this studio for 8 months (after a back Injury) and it does not ever get repetitive or boring, like some other gyms. My recovery is on an upward climb as I know I’m becoming stronger with each class I attend! Cara, Vickie, Erica, Alicia,Elizabeth & Bernadette (to name a few) keep it fresh and challenging. It’s a great way for me to start my day, focused & energized! Thank you Club Pilates McKinney!

Source: Google

★ 5

Just took the intro class. Loved it! Signed up for a Level I class this Friday. Vicki was great as an instructor. Thanks Club Pilates and Mrs. Vicki!

Source: Google

★ 5

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★ 5

My doctor recommended Pilates for my lower back for 3 months. I’m now on month 4! It has not only helped my back by strengthening my core but also my energy level. The ladies are awesome in adjusting the movements to any level of experience. Im so glad I found them!

Source: Google

★ 5

I recently joined Club Pilates and I absolutely love the positive changes it’s making on my body. All of the instructors are great to work with, and I really enjoy my work outs.

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★ 5

I have found my exercise life after soccer!! Every instructor is amazing and the staff is super friendly!

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★ 5

Love my Club Pilates McKinney ❤️

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★ 5

Highly recommend, best hour I take for my mind and body every day

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★ 5

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★ 5

Love jump classes with Erica!! 💪

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★ 5

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★ 5

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★ 5

Great staff, especially Ashley Schmid... highly recommend...

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★ 5

Manager and staff professional and attentive. Visited for the first time about 10 days ago. Clean facility with great equipment!

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★ 1

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★ 5

Love the staff the instructors are great. Never boring and very accessible. Andrea s.

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★ 5

I finally decided to take the intro class to learn about Pilates. Vicki was very encouraging during and after the class and made me feel at ease. Now I’m hooked and feel the monthly fee is a good value for unlimited classes. The studio is very clean and well organized. So far, the instructors have each offered something different, which makes it interesting. I’m very pleased!

Source: Google

★ 5

Not know much about getting back into shape after babies. I needed something.... They have a free introduction class to Pilates. I fell in love. Who knew you could do so many workouts. The clean environment and they have his amatwater foutain with the most crisp water. I need to find out what it’s called next time I go back

Source: Google

★ 1

I was scheduled to attend the free trial but the facility was uninviting. While this was my first time coming to this place of business and attempting Pilates, I was not greeted or welcomed into the facility like other non women of color were . This was blatantly obvious so I walked out. Thankfully it was a free trial but unfortunately I wasted time traveling and standing around wondering what in the world I should be doing and what to expect. I would not recommend this facility based off of this experience.

Source: Google

★ 5

I’m addicted! The instructors are very knowledgeable and helpful. Every class is different! If flow2 were available at 12ish everyday I’d be there everyday!!! I’m serious. It’s that good. My friends and family have all noticed a change in my body and attitude! Worth it!

Source: Google

★ 5

Great, great staff make this a really fun and effective workout.

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★ 5

Great location. Not sure about the quality of the classes.

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★ 5

I have been looking for a place like this since moving back to the metroplex years ago. After one month of classes, my chiropractor said it was the best appointment I had ever had. Pilates is awesome and Club Pilates has figured out how to make reformer classes affordable and amazingly fun.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Stunning studio friendly staff and great instructors. I had very nice visit and decided to join look forward to my Pilates journey.

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★ 1

Horrible experience over all.

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★ 5

I can't say enough good things about Club Pilates Mckinney. I always leave the classes feeling like I got a great workout. All the instructors are wonderful, patient, and encouraging. They mix up the classes so you never get bored with the workout. Location is convenient and facility is always clean and organized.

I would highly recommend Club Pilates Mckinney to anyone looking for a great pilates studio

All around great experience!

Source: Google